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Administration/General Management: Human Resources/Benefits Administration
EMPLOYEE ENGAGEMENT MANAGER - Comcast-Spectacor (Philadelphia, PA)

Location: Wells Fargo Center (Philadelphia, PA)

Reports To: Senior Vice President, Human Resources

Status: Full-Time; Salaried

Summary: The Employee Engagement Manager is responsible for developing and administering programs that support employee engagement for Comcast-Spectacor. The ideal candidate has experience managing small to large scale programs across functions and disciplines.

Job Responsibilities

  1. Partners with the Comcast HQ Community Affairs team to ensure successful execution of programs such as Comcast Cares Day and the United Way campaign
  2. Manages and administers employee service, recognition, and other engagement activities such as the annual holiday party and other employee events
  3. Responsible for launching and administering an annual employee satisfaction survey for the enterprise
  4. Responsible for employee orientation and onboarding
  5. Partners with the Global Benefits team on Wellness programs including Health Fairs, Blood Drives, Flu Shot Programs, Fitness@Work, etc.
  6. Manages employee perks and discount programs for the enterprise
  7. Manage Comcast Listens program for the enterprise
  8. Junior HR Business Partner supporting the Wells Fargo Center, the Philadelphia Flyers, and SkateZone.
  9. Manage and maintain all Company employee handbooks
  10. Spearhead the development, communication and implementation of effective employee engagement strategies and processes.
  11. Collaborate with a cross-functional team to develop and implement plans to drive employee engagement.

Requirements

1.       Bachelor's degree in related field, or equivalent experience

2.       5 years of strong project/program management experience, experience in HR preferred.

3.       Demonstrated ability to deliver results and successfully execute complex projects and programs

4.       Ability to communicate effectively at all levels of the organization.

5.       Proven ability to manage multiple priorities and work in a cross functional team.

Additional Eligibility

Qualifications

1.       Excellent people skills, with an ability to partner with a dynamic team.

2.       Possess personal qualities of integrity, credibility, and commitment to corporate mission.

3.       Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

4.       Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.

5.       Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.

6.       Action-oriented, entrepreneurial, flexible, and innovative

7.       Passion, humility, integrity, positive attitude, mission-driven, and self-directed.

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social Demands:
 While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:
• While performing duties of job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally move about inside the office to access storage areas, cabinets and office machinery; constantly communicate via telephone, email and in-person with others and exchange accurate information.

 

Work Environment:
• The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal-to-moderate during non-event days and moderate-to-loud during event days.

EOE


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Administration/General Management: Human Resources/Benefits Administration
BUSINESS PARTNER, HUMAN RESOURCES - Comcast-Spectacor (Philadelphia, PA)

Business Partner, HUMAN RESOURCES - Comcast-Spectacor (Philadelphia, PA)

Company: Comcast-Spectacor, L.P.

Location: Wells Fargo Center (Philadelphia, PA)

Reports To: Director of Human Resources

FLSA Status: Exempt; Salaried

Summary: The Human Resources Business Partner is responsible for managing HR for Global Spectrum, the facility and venue management entity of Comcast-Spectacor. The ideal candidate will collaborate with Global Spectrum leaders and develop human capital strategies in the areas of talent management, organizational design, and change management, training and employee relations.

The Business Partner interprets policies and procedures with management, providing guidance and oversight to the Global Spectrum leadership team. The ideal candidate will partner with the regional leadership team to handle employee relations issues and manage change, as well as partner with the Human Resources Director to lead strategic business initiatives within the Human Resources function.

The ideal candidate will be a natural team player with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization.

Responsibilities:


Talent Acquisition, Development and Succession Planning 
• Partners with Talent Acquisitions in supporting talent acquisition initiatives, including sourcing and hiring talent. 
• Build and implement a strong succession and talent management program. 
• Helps develop Human Resources programs including on-boarding, training coordination and delivery, performance management, employee retention strategies, compensation, AA/EEO compliance, benefits, employee relations, safety and health. 

Employee Relations

• Investigates problems, such as: working conditions, disciplinary actions, and employee and applicant appeals and labor grievances. 

• Oversight and approval of responses to employment discrimination charges and third party inquiries. 
• Designs, disseminates and educates management on corporate policies and procedures related to Employee Relations and employment laws. 

Field Support
• Partner in handling labor relations issues and work with facilities’ unions as needed
• Build and nurture strong working relationships with the leadership team and local operations teams through coaching front line leaders.
• Identify priorities, opportunities, and best practices; formulate and implement solutions.
• Coach and train managers to apply HR policies and procedures within different operational departments.
• Provide guidance and leadership on organizational effectiveness, change management and conflict resolution

• Takes on special projects and initiatives as assigned and acts as a multi-faceted HR professional. 

Compliance
• Serve as the content expert and advisor to the business, by actively educating, informing and reacting to any situation that may be considered an opportunity to represent and protect the company.


Qualifications and Requirements:

• Bachelor's degree from an accredited college or university.

• 5-7 years of HR generalist experience, demonstrating a record of progressively increasing responsibility

• Experience in providing HR generalist support to multiple locations domestically and internationally, with emphasis on multi-site responsibility

• Demonstrated success building and maintaining effective internal relationships to drive achievement within highly-matrixed, team-based environments.

• Excellent planning and organizational skills; strong qualitative and quantitative analytical skills.

• Ability to develop strong relationships and partnerships with leaders at all levels to be viewed as a credible resource in providing a broad range of HR consultation.

• Provide coaching to leaders in their own personal development as well as development of their teams.

• Credible leader who is able to effectively interact with and influence executives, management, colleagues, and front line employees.

• Collaborative leader with strong communication and interpersonal skills to work across the business.

• Ability to execute against multiple projects and excel in a demanding, results-oriented work environment. Comfortable rolling up the sleeves; and doing whatever it takes to support the business.• Versatility, flexibility, and ability to work within constantly changing priorities.

• Extraordinary communications capability with a high tolerance for ambiguity.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Strong verbal and written communication skills and strong and dynamic presentation skills for audiences at all levels of the organization.

• Ability to adapt to new situations and thrive in a rapidly changing, dynamic environment                        

• PHR preferred                                                                                                                                                  

• Strong business acumen 

• Experience in labor relations and positive employee relations.

• Knowledge of Canadian HR strongly preferred 

• Overnight travel approximately 33%.

EOE, DFWP
 


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Administration/General Management: General Management/Profit & Loss
ASSISTANT GENERAL MANAGER - Duke Energy Convention Center (Cincinnati, OH)

Reports To: General Manager

Supervises: Assigned Departments

FLSA Status: Full-Time: Salaried, Exempt

EEO Status: Executive/Senior Level Officials & Managers

SUMMARY:

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.

Supervision is exercised over professional staffs who direct various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs

ESSENTIAL FUNCTIONS (include, but are not limited to…)
• Assist the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections
• Assist the General Manager in regular financial forecasts and assist in the development and implementation of financial contingency plans
• Lead, motivate, coach and evaluate director level staff as assigned; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Address and recommend actions on personnel matters as necessary
• Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• As directed, develop and implements programs, policies, and procedures for the convention center
• Develop or directs as necessary the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Weekly Report, Fire Code Rules & Regulations, etc.)Participate and lead various interdepartmental project groups, special projects, and task forces
• Participate and provide guidance to various building committees (“How You Doin’?”, Safety, etc.)
• Actively participate and represent the company and facility in community betterment activities and organizations
• Represent the General Manager as needed at various meetings
• Under the direction of the General Manager, participate in corporate committees and initiatives designed to improve operations or establish best practices
• Participate, as directed, in industry professional associations
• Perform other duties as assigned

SPECIAL CHARACTERISTICS/KNOWLEDGE:
• Team player and proactive problem solver
• Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
• Excellent customer service skills
• Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
• Excellent communication and inter-personal skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
• Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
• The essential functions of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.

PREFERRED QUALIFICATIONS

Experience:
• Minimum 5 years experience of increasing responsibility in professional public assembly facility operations management
• Minimum 2 years of direct supervisory experience at the Director level
• Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
• Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements

Education / Training:
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (combinations of experience and education meeting these requirements may be substituted)
• CMP, Oglebay graduate or other industry recognized designations are preferred


EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 5+ years of experience of increasing responsibility in professional public assembly facility operations management?
2. YES / NO: Do you have 2+ years of direct supervisory experience at the Director level?
3. YES / NO: Have you earned a Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field?
4. To be considered, please list your salary requirement (you must list a salary or salary range).


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Administration/General Management: Administrative/Executive Assistant
EXECUTIVE ASSISTANT - Durham Convention Center (Durham, NC)

Title:                            Executive Assistant

Entity:                         Global Spectrum

Location:                    Durham, NC

Reports to:                  General Manager

Status:                         Full-Time; Salaried/Hourly; Nonexempt

EEO:                           Administrative Support Worker

Qualifications:           

  • Minimum of 3 years of executive administrative support experience

  • Proficiency in word processing and related applications, including Microsoft Word, Excel, Outlook and PowerPoint

  • Highly developed oral and written communication skills in the English language

  • Strong listening skills

  • Excellent organizational skills

  • Strong attention to detail and ability to handle multiple assignments under strict deadlines

Essential Job Functions:        

  • Provide administrative support including typing correspondence, maintaining calendar, preparing contracts, making travel arrangements, compiling expense and other reports.

  • Perform general administrative functions including faxing, photocopying, mail distribution, bulk mailings

  • Answer, screen and direct calls; handle routine inquiries

  • Assist with various event related duties as needed.

  • Support in assisting in Human Resources and general accounting functions as needed.  Receive and distribution of company mail.

  • Assist in preparation of bi-weekly payroll and distribution of payroll checks.  

  • Support Director of Finance/Human Resources in processing new hire paperwork 

  • Maintain personnel policy manual and track attendance (if applicable) 

  • Compile client/vendor lists and handle distribution of yearly correspondence

Nonessential Job Functions:

  • Other duties and responsibilities as assigned

Intellectual / Social / Physical Demands & Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work environment:

  • The essential functions of this position are performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

EOE, DFWP


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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - WFCU Centre (Windsor, ON)

Summary:      Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy formation, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations. Gives direction to each department, as needed, through each department’s director.

 

Qualifications:

 

  • An undergraduate degree from an accredited college or university in Business/Hospitality Management or related field. Masters degree preferred

  • Min. 5 years management experience in Convention Center, Arena or Hotel

  • Strong leadership skills

  • Demonstrated knowledge of facility operations, budget preparation and personnel management

  • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment

  • Superior Sales and Marketing skills

  • Strong working knowledge of Excel, PowerPoint, Word and general computer skills

    Job Functions:

     

  • Manage Sales, Marketing, Building Operations, Event Services, Security, Finance/Administration, Contracted Food and Beverage, and Parking for the facility

  • Develop relationships and interact with service providers

  • Provide cost analysis for operations as it relates to facility management

  • Manage capital projects and coordinate efforts to reduce costs

  • Actively pursue new business opportunities

  • Develop and implement sales and marketing programs

  • Attend conferences and trade association meetings

    Nonessential Functions:

     

  • Other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work environment:

  • The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.

    EOE DFWP


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