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Administration/General Management: Administrative/Executive Assistant
ASSISTANT GENERAL MANAGER/CONFERENCE CENTER SALES MANAGER - Spectra Venue Management- XFINITY Arena at Everett (Everett, WA)

General Description:

  • Assist General Manager in planning, directing and managing the day to day operations of the facility. Specifically facilitating the sales of the Edward D. Hansen Conference Center.

  • Serve as acting General Manager when required.

  • Promote and book events in the Edward D. Hansen Conference Center through an aggressive marketing and sales program

  • Maintain an active and positive relationship with the Everett Public Facilities District Board, the City of Everett, other local entities, building tenants, contracted vendors, and marketing partners. Represent the facility and Spectra Facility Management professionally at all times.

     

    Duties and Responsibilities:

  • Work directly with clients in preparation of cost estimates, contract negotiations, oversight of event management, event settlement.

  • Promote the Conference Center to all potential clients; conduct facility tours; answer questions and provide information regarding facility services, technical capabilities, policies and procedures; assist clients in finalizing booking arrangements.

  • Initiate sales calls via phone, electronic mail, surface mail and in person with the intent of aggressively marketing the Conference Center to repeat and prospective clients.

  • Organize and facilitate meetings, conferences and other special events as required.

  • Oversee event scaling, conference center configurations, and event staffing including; stagehands, runners, merchandise vendors, contracted security, police, and EMT’s.

  • Establish and maintain effective working relationships within the county, to include local hotels and industry organizations; represent the facility professionally at all times.  Attend industry events and tradeshows.

  • Create and analyze in-house event budgets for prospective events.

  • Oversee departmental budgets and participate in the overall facility operating and capital budgets.

  • Recruit, motivate and supervise director level staff.

  • Provide evaluation and development of recommendations to improve organizational administration, procedures, and programs.

  • Prepare weekly/monthly/annual reports on sales, operations, activities, and budget.

  • Assist in the oversight of the facility’s tenants and contract service partners.

  • Work schedule to include nights, weekends, and holidays.

  • Perform other duties and responsibilities as required.

     

    Qualifications:

  • Demonstrated knowledge of current industry management principles and practices, specifically as related to a Conference Center. 

  • Bachelor’s degree from an accredited college or university in a related field, five (5) years experience of increasing responsibility in public assembly venues, related experience and/or training; or equivalent combination of education and experience.

  • Demonstrated supervisory experience including recruitment, training and performance management.

  • Knowledge of and experience in the event booking process, contract development and execution, and event settlements, specifically as it relates to a Conference Center.

  • Working knowledge of facility operations, event management, EEOC, FLSA, OSHA, ADA and basic finance.

  • Proficiency in database management, word processing, spreadsheet, and presentation software.

  • Production experience involving audio, video, lighting, and rigging.

  • Self motivated with excellent interpersonal, organizational and communications skills with an ability to handle multiple assignments.

  • Ability to function and make management decisions in a fast paced high pressure environment.


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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Wells Fargo Center (Philadelphia, PA)

Title:               General Manager

Company:      Comcast Spectacor

Location:        Wells Fargo Center (Philadelphia, PA)

Reports to:     President, Venue Management - Spectra

Status:            Full-Time; Salaried; Exempt

EEO:              First/Mid-Level Official and Manager

Overview:

Utilizing initiative and independent judgment, the General Manager works in planning, directing and managing the day-to-day operations of the facility, as well as the booking process and in pursuing new business opportunities.

Supervision is exercised over professional staff that directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

 

Qualifications:

·         Minimum of ten (10) years of increasingly responsible experience in professional public assembly facility operations management including a minimum of five (5) years of supervisory responsibility

·         Bachelor’s Degree or better from an accredited college/university in a closely-related field such Sports Administration/Management, Facility Management, Business Administration, Public Administration, etc. 

·         Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills

·         Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations

·         Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements

·         Ability to lead and promote a customer-focused work place

·         Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations

·         Exceptional verbal and written communication skills in the English language

Job Functions:          

·         Planning, directing and managing the day-to-day operations of the facility

·         Directing the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;

·         Recruit, select, lead, motivate and evaluate event managers; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures

·         Train and develop Event Managers to produce Event Estimates two weeks prior to events, assist event managers in settling and closing out a show file, including going over discrepancies between the estimate and final internal settlement.

·         Address and recommend actions on all personnel matters

·         Work with the departmental directors/managers in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges

·         Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

·         Develop and implements programs, policies, and procedures for the facility

·         Take oversight of the facility’s contract service partners (food & beverage and parking)

·         Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Promoter Manual, Annual Parking Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)

·         Participate and lead various interdepartmental project groups, special projects, and task forces

·         Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

·         Establish and maintain effective working relationships with staff, facility stakeholders and facility users

·         Perform other duties as assigned.

EOE


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