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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Macon Centreplex (Macon, GA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

SUMMARY: Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena. This position is responsible for the development, coordination and management of all aspects and strategies for the arena and theatre’s entertainment, sporting and all other events.  Gives direction to each department, as needed, through each department’s director and works in conjunction with the City of Macon.

REPONSIBILITIES:

  • Arrange for and otherwise book Events at the Arena, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc
  • Administration of specific plans and programs prescribed by corporate directives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed
  • Generate for client/corporate in a timely manner financial and other reports detailing the arena activities
  • Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate
  • Oversee day to day operation, ensuring s technical and staff resource needs for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
  • Insure all agreements made regarding the Arena Facility are in compliance with the contract, state and federal law
  • Provide final approval for all contracts and agreement
  • Attend conferences and trade association meetings

Supervisory Job Functions:

Oversee and manage all aspects of the Facility staff, including but not limited to Operations, Marketing, Finance/Payroll, Security, Janitorial services, Box Office. Demonstrate leadership in words and actions, including training, assigning work, performance appraisal and corrective action, addressing issues head on. Liaison for Corporate and the City of Macon.

QUALIFICATIONS:

  • Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
  • Minimum of seven (7) years management experience in an Arena, Convention Center, Hotel or other similar public assembly facility
  • The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
  • Proven leadership skills
  • Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
  • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
  • Ability to express ideas clearly through both oral and written communication
  • Superior Sales and Marketing skills
  • Knowledge of budget preparation and control
  • Considerable knowledge of safety regulations and other federal, state or local laws and regulations
  • Effectively work under pressure and meet tight deadlines in a fast-paced environment.

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

EOE, DFWP


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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Owensboro Convention Center (Owensboro, KY)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Summary:

Responsible for overall management, promotion, and operation of  two facilities, including purchasing, policy formulation, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations. Provides direction to each department as needed, through each department’s director.

Job Functions:          

  • Manage Sales, Marketing, Building Operations, Event and Ticketing Services, Security, Finance/Administration, Food & Beverage, and Parking for the Convention Center.
  • Develop relationships and interact with service providers, clients and promoters
  • Pursue and create programming and booking opportunities at both Convention center and arena properties.
  • Provide cost analysis for operations as it relates to facility management
  • Manage capital projects and coordinate efforts to reduce costs
  • Actively pursue new business and sponsorship opportunities
  • Develop and implement sales and marketing programs
  • Stays on top of trends and practices that provide efficiency to the overall venue
  • Other duties and responsibilities as assigned

Qualifications:        

  • An undergraduate degree from an accredited college or university in Business/Hospitality Management or related field or equivalent experience.
  • Min. 5 years management experience in Convention Center, Arena or Hotel
  • Strong leadership skills
  • Demonstrated knowledge of facility operations, budget preparation and personnel management
  • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
  • Ability to express ideas clearly in both oral and written communication
  • Superior Sales and Marketing skills
  • Strong working knowledge of Excel, PowerPoint, Word, and general computer skills
  • Strong oral and written communication skills
  • Possession of, or ability to obtain, a valid drivers’ license

Essential Job Functions:     

  • Taking an active role in preparing the Annual Plan and Budget
  • Preparing monthly projections
  • Reviewing operating and capital budgets and finances
  • Communicate any legal issues swiftly to Corporate legal
  • Set SMART goals for myself and the team
  • Reviewing Pace Reports and forecasting revenue and expenses
  • Having monthly Finance Calls with Corporate
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership for all personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions       
  • Implement plans to support overall organizational objectives
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Complete all duties with a customer service focus through teamwork
  • Review as needed the advancement of events/shows, preparation of the building
  • Participate in other team meetings as available
  • Review and assist as needed with the completion of post-show event settlements
  • Investigate and resolve complaints in a professional manner ensuring customer satisfaction
  • Communicate with Contract Client on weekly basis
  • Assure review of emergency planning procedures
  • Remain involved and participate with the community

Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. 
  • Position requires constant attention to precise details and accuracy of specified standards
  • Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. 
  • This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc;
  • Employee must be able to move around the venue to both prior to, during and after events to provide feedback to staff.  
  • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.

 

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time.
  • The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.  
  • Work schedules will be very flexible, including long nights, early mornings, weekends and holidays as needed 


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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Talen Energy Stadium (Chester, PA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

OVERVIEW:

Are you that dynamic professional, who sees the big picture, yet you also excel in managing all the details? If so, this is your opportunity! We are Spectra Food Services & Hospitality,  a nationally ranked food service company servicing various entertainment facilities throughout the United States and Canada. We are seeking an experienced General Manager at the Talen Energy Stadium in Chester, PA.

In this role you will be responsible for the efficient, professional, and profitable operations management of the venue. In addition, you will be overseeing every managerial, full time, and part time position and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. This position reports to the Regional VP.  This is an exciting and demanding opportunity requiring you to be team-oriented, with the ability to work independently in a fast-paced, event driven environment. If you have the qualifications, then we want to speak to you. Apply today.  As our General Manager, you will also be responsible for employee relations, corrective actions, and coaching. You will also be counseling employees and completing all the necessary HR related paperwork.

RESPONSIBILITIES:

Additional responsibilities include: 

  • Generating and reviewing financial reports, including budgets, projections, forecasting, revenue analysis; disbursements, capital investments, labor and product costs, wage and salary control; and P&L financial statements
  • Making the final decision on equipment purchases and leases
  • Engaging in conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable; writing and amending policies & procedures, as well as contracts
  • Preparing required reports accurately and submitting them on time; following up with department heads to ensure that their reporting is completed within the same guidelines
  • Developing an effective management team; giving the managers clear direction and feedback on their work; evaluating each manager’s performance and making recommendations for their improvement
  • Reviewing and assisting in the development of menus and marketing plans with the appropriate department heads
  • Establishing and maintaining personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light

QUALIFICATIONS:

As our General Manager, you must have the education and operations experience necessary for this position.

Additional requirements include: 

  • Communicating with internal staff and guests in a clear, professional, and courteous manner
  • Making sound business/general decisions quickly and under pressure
  • Proficient Microsoft office, POS systems, timekeeping systems
  • Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession and premium services
  • Ability to calculate basic and complex math functions
  • Ability to handle cash accurately and responsibly
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality

Education and Experience

  • MA or MS; BA or BS with business-related major; accounting minor or credits, preferred
  • Minimum 5 years´ management experience in food-related or concessions industry
  • Concessions Manager Certificate from the National Association of Concessionaires
  • Nationally recognized, advanced food service sanitation training course certification

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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Xfinity Center (Everett, WA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

OVERVIEW:

Are you that dynamic professional, who sees the big picture, yet you also excel in managing all the details? If so, this is your opportunity! We are Spectra Food Services & Hospitality,  a nationally ranked food service company servicing various entertainment facilities throughout the United States and Canada. We are seeking an experienced General Manager at the Xfinity Arena in Everett, WA.

In this role you will be responsible for the efficient, professional, and profitable operations management of the venue. In addition, you will be overseeing every managerial, full time, and part time position and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. This position reports to the Regional VP.  This is an exciting and demanding opportunity requiring you to be team-oriented, with the ability to work independently in a fast-paced, event driven environment. If you have the qualifications, then we want to speak to you. Apply today.  As our General Manager, you will also be responsible for employee relations, corrective actions, and coaching. You will also be counseling employees and completing all the necessary HR related paperwork.

RESPONSIBILITIES:

Additional responsibilities include: 

  • Generating and reviewing financial reports, including budgets, projections, forecasting, revenue analysis; disbursements, capital investments, labor and product costs, wage and salary control; and P&L financial statements
  • Making the final decision on equipment purchases and leases
  • Engaging in conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable; writing and amending policies & procedures, as well as contracts
  • Preparing required reports accurately and submitting them on time; following up with department heads to ensure that their reporting is completed within the same guidelines
  • Developing an effective management team; giving the managers clear direction and feedback on their work; evaluating each manager’s performance and making recommendations for their improvement
  • Reviewing and assisting in the development of menus and marketing plans with the appropriate department heads
  • Establishing and maintaining personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light

QUALIFICATIONS:

As our General Manager, you must have the education and operations experience necessary for this position.

Additional requirements include: 

  • Communicating with internal staff and guests in a clear, professional, and courteous manner
  • Making sound business/general decisions quickly and under pressure
  • Proficient Microsoft office, POS systems, timekeeping systems
  • Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession and premium services
  • Ability to calculate basic and complex math functions
  • Ability to handle cash accurately and responsibly
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality

Education and Experience:

  • MA or MS; BA or BS with business-related major; accounting minor or credits, preferred
  • Minimum 5 years´ management experience in food-related or concessions industry
  • Concessions Manager Certificate from the National Association of Concessionaires
  • Nationally recognized, advanced food service sanitation training course certification

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