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FULFILLMENT REPRESENTATIVE - Spectra Ticketing and Fan Engagement (Exton, PA)

Summary: Spectra Ticketing in Exton, PA is looking for dynamic Full-Time Fulfillment Representative to work in our fast paced Fulfillment department.   The Fulfillment Department is responsible for the fulfillment of all orders, marketing materials, and in-house mail through all available means including, but not limited to; printing, packaging, and shipping via mail, express delivery, email/internet or courier. Additionally the Fulfillment Department will handle the processing of all returned orders and undeliverable orders as they are received. The ideal candidate will be self-motivated, reliable and enthusiastic with a strong customer service focus.

Responsibilities:

  • Daily printing and batching of orders
  • Fulfillment and inspecting of all orders
  • Properly and accurately maintain the data for reporting use
  • Ensure that each mail piece is properly posted for pre-sort/direct mail with all forms completed for pick up by 3:30pm each business day
  • Ensure that mail is sealed, paperwork completed, and all orders are sent via Fed Ex to shipping facility
  • Prepare Express Delivery orders for Fed Ex or Priority Mail shipping daily by 3:00pm
  • Proper handling of returned and non-deliverable orders
  • Maintain inventory/storage room and tracking of material inventories

Qualifications:

  • High School Diploma or GED
  • 1 - 2 years of customer service experience
  • Basic computer skills and ability to navigate between applications
  • Knowledge of the ticketing industry, Paciolan Back office preferred
  • Excellent interpersonal; verbal and written communication skills and attention to details
  • The ability to multi-task in a fast paced environment
  • Detail orientated and organized
  • Effective time management skills
  • Make decisions and work independently without supervision
  • Some heavy lifting is required and must be able to lift 30 lbs
  • Knowledge of Microsoft Office, Word & Excel

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