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Administration/General Management: Human Resources/Benefits Administration
HUMAN RESOURCES MANAGER - Atlantic City Convention Center (Atlantic City, NJ)

Job Title:                             Human Resources Manager 

Company:                           Global Spectrum

Location:                             Atlantic City Convention Center & Historic Boardwalk Hall

Reports to:                         General Manager and General Manager- Convention Center

Status:                                  Full-Time; Salaried; Exempt

EEO:                                       First/Mid-Level Official and Manager

 

Summary:

The Human Resources Manager oversees all human resources functions. These functions include assist Department Heads with recruitment, hiring and on-boarding employees, acting as liaison with corporate benefits to administer employee benefits locally, organize and maintain confidential employee files, work with finance department to provide all necessary employee information to facilitate payroll. Further duties include providing input into employee engagement programs, input into HYD programs, assisting department managers with employee performance issues and documentation, act as liaison with department heads in regards to union grievance cases, and coordinate charitable community organizational projects. Ensures that all policies of Global Spectrum and Comcast Spectacor are administered fairly and consistently, per company policy manuals and procedures. Develops and implements department goals and priorities relating to Human Resources. Ensures that all employee practices are in compliance with State and Federal law, and Global Spectrum policies and procedures.

 

Qualifications: 

  • Bachelor’s degree or better from an accredited college or university with major course work in Human Resources, human services, business, public administration or a related field;

  • Minimum of 5-10 years of increasingly responsible Arena/Hotel/Convention Center or other entertainment industry experience required; prior supervisory responsibility preferred

  • Experience working in a union environment is preferred

  • Advanced proficiency in HRIS software (ADP preferred)

  • Advanced proficiency in MS Office programs to include Office, Word, Excel & Power Point

  • Ability to work with and maintain highly confidential information

  • May require working beyond normal business hours, including nights, weekends and holidays based on event calendar

  • Strong oral and written communication skills and attention to detail

  • Familiarity with COBRA, ERISA, FMLA, ADA and related state and federal regulations required

  • Proven ability to work well with all levels of management

  • Solid knowledge of principles and practices of personnel administration

  • Strong analytical and problem solving skills

ESSENTIAL FUNCTIONS:

  • Advises management in appropriate resolution of employee relations issues.

  • Maintains communication and good relations with union representatives.

  • Advises the corporate office of EEOC complaints and other serious employee relations problems.

  • Administers facility performance review and salary administration program.

  • Administers benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Serves as the COBRA and FMLA Administrator for facility.

  • Oversees the coordination of getting relevant information to the Worker’s Compensation program  company that will be acting on these claims for Global Spectrum. Investigates employee injuries and accidents.

  • Assist department heads with recruiting part-time, seasonal, and/or hourly staff as needed

  • Maintain all full time job postings

  • Responsible for part-time employee applicant screening to ensure they meet basic qualifications before forwarding to Department Heads for review

  • Support department heads in full-time employee applicant interviewing and hiring as needed

  • Ensure all interview processes are in compliance with company, federal and state requirements

  • Conduct reference checks, order criminal background checks and drug testing

  • Process new hire and termination paperwork, including benefits enrollment and COBRA notification

  • Create and maintain full and part time employee personnel files

  • Update and maintain ADP, in cooperation with property Finance and as approved by corporate HR/Finance, and Benefits Portal databases

  • Develop and conduct new employee orientation program

  • Respond to requests from state or federal agencies (i.e. Employee Earning Statements, Unemployment Compensation, and Employee Verifications) and attend hearings as necessary.

  • Assist hiring managers in the creation of job descriptions and postings

  • Liaison on the placement of recruitment notices as needed (Teamwork Online, Classified ads, etc.)

  • Ensure compliance with labor law postings

  • Investigate and follow up on employee complaints and incidents in partnership with department managers once chain of command has been followed

  • Review and advise on verbiage for written warnings, work with Department Heads to create suspensions and terminations for full and part time employees

  • Consult with corporate Human Resources partners regarding all terminations of employment

  • Consult with Corporate Human Resources regarding charges of and investigations of discrimination and/or harassment

  • Complete internal investigations, gather data and create responses for all Equal Employment Opportunity Commission Investigations.

  • Monitor compliance with Global Spectrum policies, local, state, and federal employment laws and regulations (e.g. FLSA)

  • Manage background and credit screens and initiate Adverse Action Letters for all accounts

  • Interface with Payroll

  • Develop procedures or programs as needed at direction of Corporate Human Resources.

  • Interface with Corporate Human Resources regarding leave of absence requests, including FMLA and Disability

  • Advise management on issues relating to Human Resources

  • Promote HYD culture and principles

  • Share information with corporate Human Resources on making programs more successful (employee handbooks, orientation, internships, etc.).

  • Serve as a resource for, and assist as needed, all benefits eligible employees regarding benefits programs, and issues with benefits coverage and eligibility

  • Distribute all corporate benefits programs information

  • Coordinate and/or create informational resources, postings and meetings as needed, to clarify benefits program changes and updates

  • Assist with and/or develop new hire or on-the-job training programs as needed

  • Assists with local implementation of Comcast Cares initiatives

 

Nonessential Job Functions:

  • Perform other duties as assigned by the General Manager(s)

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.


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Administration/General Management: Human Resources/Benefits Administration
BUSINESS PARTNER, HUMAN RESOURCES - Comcast-Spectacor (Philadelphia, PA)

Business Partner, HUMAN RESOURCES - Comcast-Spectacor (Philadelphia, PA)

Company: Comcast-Spectacor, L.P.

Location: Wells Fargo Center (Philadelphia, PA)

Reports To: Director of Human Resources

FLSA Status: Exempt; Salaried

Summary: The Human Resources Business Partner is responsible for managing HR for Global Spectrum, the facility and venue management entity of Comcast-Spectacor. The ideal candidate will collaborate with Global Spectrum leaders and develop human capital strategies in the areas of talent management, organizational design, and change management, training and employee relations.

The Business Partner interprets policies and procedures with management, providing guidance and oversight to the Global Spectrum leadership team. The ideal candidate will partner with the regional leadership team to handle employee relations issues and manage change, as well as partner with the Human Resources Director to lead strategic business initiatives within the Human Resources function.

The ideal candidate will be a natural team player with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization.

Responsibilities:


Talent Acquisition, Development and Succession Planning 
• Partners with Talent Acquisitions in supporting talent acquisition initiatives, including sourcing and hiring talent. 
• Build and implement a strong succession and talent management program. 
• Helps develop Human Resources programs including on-boarding, training coordination and delivery, performance management, employee retention strategies, compensation, AA/EEO compliance, benefits, employee relations, safety and health. 

Employee Relations

• Investigates problems, such as: working conditions, disciplinary actions, and employee and applicant appeals and labor grievances. 

• Oversight and approval of responses to employment discrimination charges and third party inquiries. 
• Designs, disseminates and educates management on corporate policies and procedures related to Employee Relations and employment laws. 

Field Support
• Partner in handling labor relations issues and work with facilities’ unions as needed
• Build and nurture strong working relationships with the leadership team and local operations teams through coaching front line leaders.
• Identify priorities, opportunities, and best practices; formulate and implement solutions.
• Coach and train managers to apply HR policies and procedures within different operational departments.
• Provide guidance and leadership on organizational effectiveness, change management and conflict resolution

• Takes on special projects and initiatives as assigned and acts as a multi-faceted HR professional. 

Compliance
• Serve as the content expert and advisor to the business, by actively educating, informing and reacting to any situation that may be considered an opportunity to represent and protect the company.


Qualifications and Requirements:

• Bachelor's degree from an accredited college or university.

• 5-7 years of HR generalist experience, demonstrating a record of progressively increasing responsibility

• Experience in providing HR generalist support to multiple locations domestically and internationally, with emphasis on multi-site responsibility

• Demonstrated success building and maintaining effective internal relationships to drive achievement within highly-matrixed, team-based environments.

• Excellent planning and organizational skills; strong qualitative and quantitative analytical skills.

• Ability to develop strong relationships and partnerships with leaders at all levels to be viewed as a credible resource in providing a broad range of HR consultation.

• Provide coaching to leaders in their own personal development as well as development of their teams.

• Credible leader who is able to effectively interact with and influence executives, management, colleagues, and front line employees.

• Collaborative leader with strong communication and interpersonal skills to work across the business.

• Ability to execute against multiple projects and excel in a demanding, results-oriented work environment. Comfortable rolling up the sleeves; and doing whatever it takes to support the business.• Versatility, flexibility, and ability to work within constantly changing priorities.

• Extraordinary communications capability with a high tolerance for ambiguity.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Strong verbal and written communication skills and strong and dynamic presentation skills for audiences at all levels of the organization.

• Ability to adapt to new situations and thrive in a rapidly changing, dynamic environment                        

• PHR preferred                                                                                                                                                  

• Strong business acumen 

• Experience in labor relations and positive employee relations.

• Knowledge of Canadian HR strongly preferred 

• Overnight travel approximately 33%.

EOE, DFWP
 


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Administration/General Management: Administrative/Executive Assistant
EXECUTIVE ASSISTANT - Durham Convention Center (Durham, NC)

Title:                            Executive Assistant

Entity:                         Global Spectrum

Location:                    Durham, NC

Reports to:                  General Manager

Status:                         Full-Time; Salaried/Hourly; Nonexempt

EEO:                           Administrative Support Worker

Qualifications:           

  • Minimum of 3 years of executive administrative support experience

  • Proficiency in word processing and related applications, including Microsoft Word, Excel, Outlook and PowerPoint

  • Highly developed oral and written communication skills in the English language

  • Strong listening skills

  • Excellent organizational skills

  • Strong attention to detail and ability to handle multiple assignments under strict deadlines

Essential Job Functions:        

  • Provide administrative support including typing correspondence, maintaining calendar, preparing contracts, making travel arrangements, compiling expense and other reports.

  • Perform general administrative functions including faxing, photocopying, mail distribution, bulk mailings

  • Answer, screen and direct calls; handle routine inquiries

  • Assist with various event related duties as needed.

  • Support in assisting in Human Resources and general accounting functions as needed.  Receive and distribution of company mail.

  • Assist in preparation of bi-weekly payroll and distribution of payroll checks.  

  • Support Director of Finance/Human Resources in processing new hire paperwork 

  • Maintain personnel policy manual and track attendance (if applicable) 

  • Compile client/vendor lists and handle distribution of yearly correspondence

Nonessential Job Functions:

  • Other duties and responsibilities as assigned

Intellectual / Social / Physical Demands & Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work environment:

  • The essential functions of this position are performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

EOE, DFWP


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Administration/General Management: Receptionist/Switchboard
RECEPTIONIST - PPL Park (Chester, PA)

JOB DESCRIPTION

 

Job Title:                    Receptionist
 

Reports To:                General Manager, Director of Operations, Director of Events 

FLSA Status:              Full Time Hourly; Non Exempt

EEO Status:                Administrative Support Worker

 

SUMMARY:   Represents PPL Park as initial contact for prospective clients and the general public both on the phone and in person. Receptionist will also assist guests with event information and or route necessary calls to appropriate personnel.

 

ESSENTIAL FUNCTIONS (including, but not limited to...):

  • Answer incoming calls to PPL Park

  • Assist with guest or client questions as needed

  • Create Event Summary packet for General Manager

  • Distribute staffing schedules

  • Log all deliveries

  • Open and distribute all mail

  • Log incoming checks

  • File pay checks/distribute on payday

  • Manage lost and found

  • Collect, distribute and log employment applications

  • Create directional signage for events

  • Maintain master event resume binder

  • Perform filing or other office related work

  • Collects and inputs all Guest Services availability sheets

  • Create Guest Service brief sheets

  • Keep meeting minutes

  • Other duties as assigned

  • Assist department heads as needed scheduling part-time staff including phone calls and email.

QUALIFICATIONS:

  • High School diploma or GED preferred

  • Adhere to company policies and procedures

  • Ability to work independently and remain flexible in role

  • Ability to work in a high pressure, fast paced environment

  • Ability to multi task

  • Exceptional customer service skills—outgoing and friendly personality required

  • General knowledge of Microsoft Word, Excel and Outlook

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Employee is frequently required to sit; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, stoop, kneel, crouch or crawl; talk and hear.; occasionally climb stairs and  balance. Employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

  • The duties of this position are performed primarily in doors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

     

    EOE.DFWP


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