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Box Office: Box Office Management
BOX OFFICE MANAGER - Miami Beach Convention Center (Miami Beach, FL)


Job Title:  Box Office Manager

Company:  Global Spectrum

Department:  Finance

Facility:  Miami Beach Convention Center / Colony Theater

Reports to:  Director of Finance

FLSA:  Salaried - Exempt






Oversees ticket sales and all aspects of box office operations for both the Miami Beach Convention Center and the Colony Theater and works within general policies and procedures under the direction of the Director of Finance.


  • Manages the day-to-day operations of the box office for MBCC and the Colony Theater.

  • Maintains an effective working relationship in the department with a satisfactory customer service level at the box office windows.

  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.

  • Approve the Ticket Seller weekly schedule to ensure that the day and shift’s special needs and requirements are satisfied.

  • Builds and modifies all computer ticket events and issues computer access codes to facility management.

  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.

  • Monitors daily ticket sales for all upcoming events and communicates information to the Director of Finance and promoter representative.

  • Supervises the daily balancing of cash bank, receipts (cash and credit card), and complimentary ticket stubs from ticket sales.

  • Prepares and presents the final box office statement for settlement of each event.

  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.

  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.

  • Programs seating configurations and price schedules into computer ticketing system.

  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to request for service and assistance, able to work independently and handle most box office questions without assistance.

  • Verify seating manifest against actual show production.  Release seats to the public or reallocate seating assignments accordingly.

  • Works with Promoters, General Manager, Finance Director, Paciolan, Marketing Manager and Event Managers in establishing pricing and seating configuration for events from pre-contract through performance stages as well as coordinating all pertinent event information.

  • Handles weekly sales reports and remittances to computer ticket system company.

  • Prepares final box office reports for use on event settlements.

  • Prepares and submits a daily report of business transactions.

  • Other duties as assigned.




Manages the Box Office Supervisors, Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Global Spectrum’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Bachelor’s Degree in related field preferred.
  • A minimum of five years supervisory experience in a public assembly facility in a box office setting required.
  • Knowledge of computer ticket system operations; Paciolan System preferred, but nor required.
  • Prior experience with season accounts, ticket renewals and pre-sales desired.
  • Prior experience with multi-day runs and events.


  • Excellent math skills and the ability to accurately count tickets and cash.
  • Excellent customer service skills required.
  • Excellent interpersonal skills required.
  • Excellent computer skills required.
  • Excellent money handling ability/experience required.
  • Ability to interact with different levels of management as well as the ability to interact with clients in a professional manner.
  • Ability to prioritize tasks and work under pressure.
  • Ability to work erratic schedules, including weekends and holidays.


To perform this job successfully, an individual should have extensive knowledge of computerized ticket systems (Paciolan preferred), MS Excel, MS Word, and be internet proficient.



 No certifications are required.




These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Box Office Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Box Office Manager Job.

While performing the responsibilities of the Box Office Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.


While performing the responsibilities of the Box Office Manager, these work environment characteristics are representative of the environment the Box Office Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Box Office Manager Job.

Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.


This job description portrays in general terms the type and level (s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.  The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the job description, in the company’s sole and absolute discretion.  Duties other than those expressly specified may be assigned from time to time.



Updated November 14, 2014


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Box Office: Box Office Management

Box Office Assistant Manager


Department:                             Box Office                  

Location:                                  Comcast Arena at Everett – Everett, WA.  

Type:                                        Full-Time, Salaried, Exempt

Job Functions:

  • Oversee daily activities of Box Office Staff
  • Supervise Box Office Financial reporting, including creating and maintaining accurate ticket reports, box office statements and event reconciliation reports
  • Manage ticket inventory for individual event sales
  • Provide quality customer service
  • Perform other duties and responsibilities as assigned


  • Bachelor’s Degree preferred
  • Prior Box Office experience preferred
  • Excellent interpersonal and communication skills.
  • Excellent customer service skills
  • Strong computer skills, knowledge of computerized ticketing systems preferred
  • Willingness to work beyond normal business hours, including nights and weekends

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