ASSISTANT BOX OFFICE MANAGER - Donald L Tucker Civic Center (Tallahassee, FL)
Summary: The Assistant Box Office Manager is responsible for assisting all ticketing operations for the Donald L. Tucker Civic Center as well as assists in managing the daily operation of the box office and any potential outlets. This position is also responsible for helping to account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. The Assistant Box Office Manager selects, trains, and supervises the staff of workers in providing good customer service and ticketing procedures.
Perform all Box Office Manager duties in the absence of the Box Office Manager.
Manage staff and maintain all box office policies and procedures.
Provide professional customer service to patrons and clients.
Oversee all policies and procedures in relations to group orders/group sales.
Oversee the maintenance and reporting of the ticket scanners.
Assist Box Office Manager in building all facets of events in the Paciolan ticketing software.
Strong oral and written communication skills required, with the ability to interact with all levels of arena staff and clients in a professional manner.
Assist in the internal maintenance of the ticket operations, season ticket printing, advance sales, customer relations, and game day box office management.
Assist internal personnel with reporting needs, processing, etc. and ensure the proper use of the ticketing system.
Responsible for cash handling and box office controls.
Responsible for part time seller training, scheduling, supervision and payroll.
Supervise and oversee all financial settlements in regards to sellers and seller recaps.
Oversee parking revenue reconciliation.
Process financial reconciliation such as daily reports, event settlements and monthly reports.
Assist in the maintenance of marketing/trade/comp policies for all events.
Establish and maintain professional working relationship with ticket sellers.
Perform related duties and responsibilities as required.
Extensive weekend and evening work required.
Complete all duties with a customer service focus through teamwork and dedication to HYD principles and corporate initiatives
Other responsibilities and duties as assigned by the Box Office Manager.
Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field.
1 – 2 years increasing responsibility in Box Office Operations, preferably utilizing the Paciolan ticketing software.
1 – 2 years experience supervising staff
1-2 years experience in a Customer Service environment
Strong Oral and Written Communication skills
Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended number of days.
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The duties of this position are performed indoors. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.