Box Office: Box Office Management
BOX OFFICE ASSISTANT MANAGER - Liacouras Center (Philadelphia, PA)
The Assistant Box Office Manager is responsible for assisting with all ticketing operations for the Liacouras Center and Temple Athletics as well as assists in managing the daily operation of the box office and any potential outlets. This position is also responsible for helping to account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. The Assistant Box Office Manager selects, trains, and supervises the staff of workers in providing good customer service and ticketing procedures.
Other responsibilities include but are not limited to: participating in the management of Athletics Ticket Office, administering all operations related to ticketing; representing the Athletics Ticket Office at home and select away sporting events; maintaining internal controls to ensure proper accounting procedures; generating reports with supporting documentation relative to sales, revenue, and inventory; supervising Athletics Ticket Office game-day staff; operating the Paciolan and Archtics ticketing systems; and selling and processing season tickets, corporate ticket packages, partial plans, group tickets and single-game tickets. Other duties as assigned.
• Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field.
• 1 – 2 years increasing responsibility in Ticket Operations, preferably utilizing the Paciolan System and/or Archtics.
• 1 – 2 years experience supervising staff
• 1 – 2 years experience in a Customer Service environment
• Strong Oral and Written Communication skills
• Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended number of days.
Job Duties and Responsibilities:
• Perform all Box Office Manager duties in the absence of the Box Office Manager and/or Director of Ticket Operations.
• Manage staff and maintain all box office policies and procedures.
• Provide professional customer service to patrons and clients.
• Oversee all policies and procedures in relations to group orders/group sales.
• Oversee the maintenance and reporting of the AM monitor ticket scanners.
• Assist Box Office Manager in building all facets of events in the Paciolan ticketing system and assist Director of Ticket Operations Archtics ticketing system.
• Strong oral and written communication skills required, with the ability to interact with all levels of arena staff and clients in a professional manner.
• Responsible for cash handling and box office controls.
• Responsible for part time seller training, scheduling, supervision and payroll.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Process financial reconciliation such as daily reports, event settlements and monthly reports.
• Assist in the maintenance of marketing/trade/comp policies for all events.
• Establish and maintain professional working relationship with ticket sellers.
• Handle all box office duties for the Temple Performing Arts Center (TPAC) and other university events as requested.
• Extensive weekend and evening work required.
• Complete all duties with a customer service focus through teamwork and positive communication, along with a commitment for knowing and complying with Temple University, Global Spectrum, NCAA, Conference rules.
• Other responsibilities and duties as assigned.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.