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Box Office: Box Office Management
BOX OFFICE MANAGER - Bank United Center at the University of Miami (Coral Gables, FL)

Title:                     Box Office Manager

Entity:                   Global Spectrum- BankUnited Center

Location:             BankUnited Center at the University of Miami

Report To:           Director of Finance

Supervises:        P/T Ticket Sellers

Venue Overview:

The BankUnited Center has a seating capacity of 8,000 and is home to the University of Miami Hurricanes and other premier entertainment events. The Box Office Manager assists in the overall administrative planning, direction, and policy implementation within the department. The Box Office Manager supervises department staff to ensure that the highest quality of services is offered to patrons, promoters, and guests.

 

Job Functions:

 

  • Oversees seller windows and Box Office areas

  • Balance and Reconcile Box Office receipts  and verify change in Vault on a daily basis

  • Prepares and processes the Sales Report, Executive Sales Report and Bank Deposit on a daily basis.

  • Review employee time sheets, prepares and approves bi-weekly departmental payroll.

  • Responsible for hiring all part time ticket office employees

  • Prepares work schedules and oversees employee training

  • Establish and maintain inventory controls on ticket stock and office supplies.

  • Update and communicate all Box Office information for ticket sellers.

  • Compile ticket sales audits and reports for promoters and building management.

  • Trains and supervises Box Office personnel in the processing of group sales, in-house, suites and VIP orders as well as the distribution and accounting of tickets

  • Oversee “Will Call” ticket distribution on event day and ensure accurate distribution of tickets.

  • Perform other duties as directed or requested by Director of Finance, Director of Facilities and General Manager.

Qualifications:

  • Bachelor’s degree in event/sports management or related field preferred; equivalent work experience will be considered.

  • Computerized ticketing experience; Ticketmaster Host system preferred

  • Strong management, motivational and organizational skills.

  • Excellent interpersonal and communication skills

  • Demonstrated ability to function in a fast paced, high pressure environment

  • Proficient in use of Microsoft Word and Excel

  • Willingness to work nights and weekends above and beyond normal working hours.


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Box Office: Box Office Ticket Seller
BOX OFFICE SELLER - WFCU Centre (Windsor, ON)

 

Title:                            Box Office Seller  

Company:                    Global Spectrum Facility Management

Location:                      WFCU Centre (Windsor, ON)

Department:                 Box Office

Reports To:                  Box Office Supervisor

Supervises:                  No

Status:                         Part-time; Hourly; Nonexempt

EEO:                            Service Worker

Overview:

Our box office staff are the front line for our guests in their purchase process. Our guests are important individuals and should be treated with extraordinary courtesy, respect and service.  Box office seller staff are to assist guests in their purchase process, and play a key role in our customer service.

Always remember that our guests are our most important concern.  They should never be thought of as an interruption; they are our livelihood.

Standards of Excellence

  1. Smile, Greet, Say “How you doin”?

  2. Must know WFCU Centre Guide

  3. Thoughtfulness of our guests and employees

  4. Offer help before the guest asks – May I help you? – NEVER say “Next”

  5. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”

  6. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins.  Posture – no leaning against chairs, walls or railings.

 

Basic Function:

 

  1. Provide Customer service and resolve customer related issues.

  2. Perform ticket selling functions.

  3. Offer information through our telephone line.

  4. Prepare daily balance.

  5. Perform other duties as assigned by the Box Office Manager or Box Office Supervisor.

Qualifications:

  1. Previous Customer service experience.

  2. Ability to work in a fast paced environment.

  3. Prior experience with cash.

  4. Previous Box Office experience an asset.

  5. Able to operate a computer.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned by your supervisor.

Intellectual/Social/Physical Demands and Work Environment:

                       

  • The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly moves about/around the complex before/during/after events to observe and report, and provide superior service to guests; constantly communicates with others to exchange accurate information and provide customer service.

 

Work environment:

  • The essential functions of this position are performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

    EOE


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