Current available jobs in
Box Office: Box Office Management
BOX OFFICE MANAGER - Bank United Center at the University of Miami (Coral Gables, FL)
Title: Box Office Manager
Entity: Global Spectrum- BankUnited Center
Location: BankUnited Center at the University of Miami
Report To: Director of Finance
Supervises: P/T Ticket Sellers
The BankUnited Center has a seating capacity of 8,000 and is home to the University of Miami Hurricanes and other premier entertainment events. The Box Office Manager assists in the overall administrative planning, direction, and policy implementation within the department. The Box Office Manager supervises department staff to ensure that the highest quality of services is offered to patrons, promoters, and guests.
Oversees seller windows and Box Office areas
Balance and Reconcile Box Office receipts and verify change in Vault on a daily basis
Prepares and processes the Sales Report, Executive Sales Report and Bank Deposit on a daily basis.
Review employee time sheets, prepares and approves bi-weekly departmental payroll.
Responsible for hiring all part time ticket office employees
Prepares work schedules and oversees employee training
Establish and maintain inventory controls on ticket stock and office supplies.
Update and communicate all Box Office information for ticket sellers.
Compile ticket sales audits and reports for promoters and building management.
Trains and supervises Box Office personnel in the processing of group sales, in-house, suites and VIP orders as well as the distribution and accounting of tickets
Oversee “Will Call” ticket distribution on event day and ensure accurate distribution of tickets.
Bachelor’s degree in event/sports management or related field preferred; equivalent work experience will be considered.
Computerized ticketing experience; Ticketmaster Host system preferred
Strong management, motivational and organizational skills.
Excellent interpersonal and communication skills
Demonstrated ability to function in a fast paced, high pressure environment
Proficient in use of Microsoft Word and Excel
Willingness to work nights and weekends above and beyond normal working hours.
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Box Office: Box Office Ticket Seller
BOX OFFICE SELLER - WFCU Centre (Windsor, ON)
Title: Box Office Seller
Company: Global Spectrum Facility Management
Location: WFCU Centre (Windsor, ON)
Department: Box Office
Reports To: Box Office Supervisor
Status: Part-time; Hourly; Nonexempt
EEO: Service Worker
Our box office staff are the front line for our guests in their purchase process. Our guests are important individuals and should be treated with extraordinary courtesy, respect and service. Box office seller staff are to assist guests in their purchase process, and play a key role in our customer service.
Always remember that our guests are our most important concern. They should never be thought of as an interruption; they are our livelihood.
Standards of Excellence
Smile, Greet, Say “How you doin”?
Must know WFCU Centre Guide
Thoughtfulness of our guests and employees
Offer help before the guest asks – May I help you? – NEVER say “Next”
Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.
Provide Customer service and resolve customer related issues.
Perform ticket selling functions.
Offer information through our telephone line.
Prepare daily balance.
Perform other duties as assigned by the Box Office Manager or Box Office Supervisor.
Previous Customer service experience.
Ability to work in a fast paced environment.
Prior experience with cash.
Previous Box Office experience an asset.
Able to operate a computer.
Nonessential Job Functions:
Intellectual/Social/Physical Demands and Work Environment:
- The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
- While performing the essential functions of the job, the employee constantly moves about/around the complex before/during/after events to observe and report, and provide superior service to guests; constantly communicates with others to exchange accurate information and provide customer service.
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