BOX OFFICE MANAGER - Sun National Bank Center (Trenton, NJ)
Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
Manage all information being sent and posted through ticketing system
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
Update and relay all box-office related event information to each department and client
Investigate and resolve ticket-related issues
Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
Work with sales and marketing departments to set up various ticket discounts and promotions
Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
Process/fill approved charity tickets requests; document all complimentary tickets issued
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Process donor seat selection and retention
Management of all aspects of customer service as it relates to both internal and external customers, enforcing corporate initiatives
Direct the creation and control of fiscal budget for the Box Office department
Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
Develop and implement comprehensive ticket sales programs
Plan, direct, and evaluate the work of others
Provide leadership for Box Office personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Comprehend and make inferences from written sales materials
Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
Exercise confidentiality and integrity upon handling personal and financial customer information
Nonessential Job Functions:
Perform other duties and responsibilities as assigned
Post-Secondary Diploma in Business Administration or Bachelor’s degree in related field is an asset
Minimum five (5) years of customer service experience, including supervisory experience
Demonstrated leadership skills
Strong verbal and written communication skills in the English language required
Demonstrated organizational and problem-solving skills
Knowledge of ticketing applications is helpful, ability to learn is essential
Knowledge and experience with MS Word, Excel and Outlook
Computer and technical skills
Ability to work beyond normal business hours, including nights, weekends and holidays as required
Class 5 Driver’s License and reliable transportation is required
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facilities and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.