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Box Office: Box Office Management
BOX OFFICE MANAGER - Berglund Center (Roanoke, VA)

Summary:

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

Qualifications:

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, marketing, public relations, business administration or other related field.
• Minimum of 5 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs.
• Ability to work a flexible schedule including nights, weekends or extended work days (12+ hours)
• Good interpersonal and communication skills including the ability to motivate staff utilizing a positive attitude.
• Familiarity with Paciolan or similar ticketing software.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database presentation, graphic design, PowerPoint and Internet software.
• Knowledge of federal, state and local regulations.
• Knowledge of terminology used in box office/sales settings in addition to basic principles of safe/vault controls.
• Knowledge of principles of budget preparation and control.

Job Functions:

• Ability to build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc with a primiary focus on the Berglund Center Coliseum
• Oversee and support Assistant Box Office Manager’s duties building events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc with a primiary focus on the Berglund Performing Arts Theatre and the Berglund Special Events Center

• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement.
• Manage all information being sent and posted through ticketing system.
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility for applicable venues.
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting.

• Experience with Microsoft VISIO or facility design software for event layouts/maps.

• Coordinate with event promoters/agents to obtain ticket pricing structures, onsale dates, discounts, holds, etc.

• Contribute to the marketing effort of the Berglund Center by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, corporate sponsors, other constituencies and the general public.

• Update and relay all box-office related event information to each department and client.

• Disseminate relevant ticketing information to executive management as requested.

• Investigate and resolve ticket-related issues.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates.
• Process/fill approved charity tickets requests; document all complimentary tickets issued.
• Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives.
• Direct the creation and control of fiscal budget for the Box Office department.
• Balance and reconcile Box Office receipts and verifies change in vault on a daily basis.

• Prepare the Daily Sales Report and Executive Sales Report or Deposit on a daily basis.

• Plan, direct and evaluate the work of others.
• Provide leadership for Box Office personnel.

• Maintain competency and professional development through self-directed professional reading, developing professional contacts with colleagues, and attending training and/or courses required by the General Manager / Assistant General Manager.

• Establish and maintain effective working relationships with internal/external customers.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely in the English language, both orally and in writing.
• Comprehend and make inferences from written sales materials.
• Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.
• Exercise confidentiality and integrity upon handling personal and financial customer information.
• Perform other duties as assigned.

Physical Demand and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing duties of job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally move about inside the office to access storage areas, cabinets and office machinery; occasionally move about the arena during events to interact with and service clients; constantly communicate via telephone, email and in-person with others and exchange accurate information.

Work environment:

• The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud to during event days and minimal during non-event days.

EOE, DFWP


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Box Office: Box Office Database Administration
AV ASSISTANT TECHNICIAN- PART TIME - Spectra Venue Management- MassMutual Center (Springfield, MA)

Summary: He/She will be responsible for handling events, which aslo includes coordination, follow-up and other work with different departments and the guest as a lateral service for the success of the event. The technician will be required to work on flexible shifts and work long hours to the benefit of the event.

Qualifications Required: Educational and Professional

  • HS Diploma or Equivalent required
  • Technical program/Certification program or college degree preferred

Job Functions:

  • Knowledge and experience in MS Office applications and Windows XP, Windows 7
  • Basic Knowledge of printer/scanner instalation, networking and WIFI systems.
  • A good command of the English Language: Spoken and written
  • Good personality
  • Must be presentable as this position will interface with clients frequently
  • Commitment and ability to work on flexible shift, days off and long hours, ability to provide lateral service to other department with different job characteristics
  • Ability to troubleshoot technical issues, pinpointing faults and remedying them during events
  • Experience in configuring, setting up systems as given below in subsections of Electronics and audio
  • General Knowledge of basic electronics and connectivity
  • Basic PS troubleshooting i.e.: hardware and software failures and network connectivity issues
  • Installation and imaging of PC systems

Audio:

  • Speaker systems and Amps
  • Audio Mixers, FOH
  • Mics: All types and kinds- methods of operation
  • Effect processors: compressors, delays, limiters, feedback eliminators

Video:

  • Projection systems: Front, Rear, Ceiling
  • Establish and maintain cooperative-working relationships with those contacted in the course of work
  • Report all discrepancies or concerns to supervisors
  • Assist with all weather related events as needed
  • Comply with all federal, state, and local regulations
  • Work in accordance with the standard operating procedures of the facility
  • Practice a high level of customer service
  • Communicate clearly and concisely, both orally and in writing
  • Perform other duties as assigned

EOE. DFWP


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Box Office: Box Office Management
BOX OFFICE MANAGER - St. Joes University (Philadelphia, PA)

Implementation Consultant

Spectra Ticketing & Fan Engagement (formerly Paciolan) is seeking a Box Office Manager to support Saint Joseph’s University; working in an environment responsible for the implementation, support and troubleshooting of its comprehensive ticket technology, and supporting our 24x7 ASP support environment.  The Box Office Manager is also responsible for handling all aspects associated with creating and managing seasons and events at Saint Joseph’s and is responsible for managing the Box Office operations.  Office hours will be split between the Spectra office and Saint Joseph’s University.

What the position involves:

  • Creation and management of seasons, packages, events and items
  • Event set up, build, and maintenance testing to ensure accuracy of information, management of inventory, reporting and fulfillment of VIP orders
  • Deciphering and distributing event information throughout company
  • Providing onsite box office support and managing daily operations of box office; onsite on sale support, hiring and training of staff, scheduling and maintaining operations during Box Office hours, troubleshooting/problem solving, customer complaints including relocations, reprinted tickets, voided tickets, etc., and providing assistance in financial settlement when needed
  • Maintaining a working relationship with the University and Athletic Department
  • Managing new client installations as assigned by Director of Events and Installations. 
  • Supporting day to day operations of Box Office, Phone Room, and  Internet Ticketing Sites
  • Verifying event configurations for client on sales, presales, and promotions.
  • Ensuring the integrity of dataset and reporting.
  • Supporting the interface to 3rd party software
  • Supporting and verifying access control systems
  • Creation of  client reports
  • Documenting new features and implementation of existing functionality and installations for continuing support and operations
  • Troubleshooting clients hardware/software issues as needed
  • Providing patient and professional Client Services and other duties and responsibilities as assigned by Director of Events and Installations
  • Providing assistance in one off event management projects as needed during the University off season.
  • Serving as primary contact for promoter and Athletic Department
  • Perform after hours and weekend support of box office, phone room and internet sale channels when required

What is required of you:

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, marketing, public relations, business administration or other related field, equivalent work experience will be considered.
  • Minimum of 5 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
  • Familiarity with Paciolan or similar ticketing software preferred
  • Knowledge of terminology used in box office/sales settings and principles of budget preparation and control
  • Ability to work nights, all events, weekends, events and holidays as required
  • Proven ability to multi-task and meet hard deadlines defined by client and other organizations
  • Strong focus on attention to detail

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Box Office: Box Office Management
DIRECTOR OF BOX OFFICE - Wells Fargo Center (Philadelphia, PA)

DIRECTOR OF BOX OFFICE 

Wells Fargo Center

Company: SALP

Venue: Wells Fargo Center – Philadelphia, PA

Reports to:  General Manager

Status: Full-Time; Salaried; Exempt


Summary:

The Box Office Director will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Director is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

Qualifications:

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Familiarity with ticketing software
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control

Job Functions:

• Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity tickets requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention
• Management of all aspects of customer service as it relates to both internal and external customers, and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan, direct, and evaluate the work of others
• Provide leadership for Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Comprehend and make inferences from written sales materials
• Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays
• Exercise confidentiality and integrity upon handling personal and financial customer information
• Perform other duties as assigned.


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