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Box Office: Box Office Management
BOX OFFICE MANAGER - Donald L. Tucker Center (Tallahassee, FL)

Title:                            Box Office Manager

Company:                   Global Spectrum

 

Location:                    Tucker Civic Center/Florida State University (Tallahassee, FL)

 

Reports to:                  GM / AGM / Director of Finance

 

Supervises:                  T.B.D.

 

Status:                         Full-Time; Salaried; Exempt

 

Summary:

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

 

Qualifications:           

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field

  • Minimum of 4 years of increasingly responsible box office/ticketing management experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility

  • Ability to work beyond normal business hours as required, based on event calendar

  • Strong listening skills and oral and written communication skills

  • Knowledge of operational characteristics

  • Proficiency in Microsoft Office applications including but not limited to Word, Excel, Outlook and PowerPoint

  • Familiarity with Paciolan ticketing software

  • Knowledge of terminology used in box office/sales settings

  • Knowledge of principles of budget preparation and control

Job Functions:           

  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.

  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement

  • Manage all information being sent and posted through ticketing system

  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility

  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting

  • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing

  • Update and relay all box-office related event information to each department and client

  • Investigate and resolve ticket-related issues

  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets

  • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.

  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates

  • Work with sales and marketing departments to set up various ticket discounts and promotions

  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws

  • Process/fill approved charity tickets requests; document all complimentary tickets issued

  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

  • Process donor seat selection and retention

  • Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives

  • Direct the creation and control of fiscal budget for the Box Office department

  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center

  • Develop and implement comprehensive ticket sales programs

  • Plan, direct, and evaluate the work of others

  • Provide leadership for Box Office personnel

  • Establish and maintain effective working relationships with internal/external customers

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Comprehend and make inferences from written sales materials

  • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

  • Exercise confidentiality and integrity upon handling personal and financial customer information

  • Perform other duties as assigned.

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work Environment:

  • The essential functions of this position are performed indoors. The noise level in the work environments can range from moderate to loud during events and is minimal to moderate during non-event times.

 

 

EOE, DFWP


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Box Office: Box Office Management
BOX OFFICE MANAGER - Pueblo Convention Center (Pueblo, CO)

JOB TITLE:               Box Office Manager

REPORTS TO:           Director of Finance/General Manager

                                   

SUPERVISES:                        Part Time Box Office Supervisors

                                    Part Time Ticket Sellers

LOCATION:              Pueblo Memorial Hall, Pueblo Convention Center

 

SUMMARY:

Responsible for day to day operations of the Pueblo Memorial Hall and Pueblo Convention Center box offices and assists with ticket operations, utilizes New Era Tickets software for all event creations and financial reports, maintains all box office policies and procedures.

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree from an accredited college or university with major course works in Marketing, Business Administration, or a related field.

  • 1-2 years of experience in a Customer Service environment.

  • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days.

PREFERRED QUALIFICATIONS:

  • 1-2 years increasing responsibility in Ticket Operations, preferably utilizing the Paciolan system.

  • 1-2 years of experience supervising staff.

JOB DUTIES:

  • Manage staff and maintain all box office policies and procedures.
  • Provide professional customer service to patrons and clients.
  • Oversee all policies and procedures in relation to group orders/group sales.
  • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
  • Building all facets of events in the New Era Tickets system.
  • Strong oral and written communication skills required, with the ability to interact with all levels of arena staff and clients in a professional manner.
  • Assist in the maintenance of the ticket operations, season ticket printing, advance sales, customer relations, and consignment tickets.
  • Assist Director of Finance with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Responsible for cash handling and box office controls.
  • Responsible for part time seller training, scheduling, supervision and payroll.
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps.
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Maintenance of marketing/trade/comp policies for all events.
  • Establish and maintain professional working relationship with ticket sellers.
  • Perform related duties and responsibilities as required.
  • Extensive weekend and evening work required.

Please include your salary requirements along with your resume.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a Bachelor’s degree from an accredited college or university?
2. Yes/No: Do you have 1-2 years of increasingly responsible experience in ticket office operations?
3. Yes/No: Do you have knowledge of Paciolan or a similar ticketing system?
4. Yes/No: Do you have 1-2 years of supervising a staff?
5. Yes/No: Are you capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days?


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