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Current available jobs in Box Office:





Box Office: Box Office Ticket Seller
TICKET SELLER - Alaska Airlines Center (Anchorage, AK)

Reports to: Ticket Office Manager / Ticket Office Supervisor

Supervises: NA

Status: Hourly; Nonexempt

Entity: Global Spectrum (Anchorage, Alaska)

Qualifications:

• High School diploma or equivalent
• Prior sales and customer service experience; ticketing sales helpful but not necessary.
• Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy.
• Strong, professional communication skills.
• Basic computer knowledge.
• Ability to work flexible schedule, including evenings, weekends and certain holidays.
• Ability to work independently, prioritize and meet strict deadlines.

Job Functions:

• Receive and process counter, phone and mail ticket orders using various aspects of the ticketing system.
• Follow proper procedures regarding money and ticket reconciliation after every work shift.
• Provide accurate facility information and superior customer service to patrons.
• Other duties as assigned.

Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:
• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

Physical demands:
• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; constantly moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the ticket office to service client and perform job functions; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:
• The essential of this position are performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

 


EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you currently live in the Anchorage, AK area?
2. YES / NO: Do you have prior ticketing experience?
3. YES / NO: Are you able to work a flexible schedule, including but not limited to evenings, weekends and certain holidays as required?


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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Budweiser Event Center (Loveland, CO)

Company: Global Spectrum
Location: Budweiser Events Center (Loveland, Colorado)
Reports to: Box Office Manager
Supervises: Box Office Representatives
Status: Full-Time; Exempt; Salaried
Closing Date: Open until closed / filled

Summary:
The Assistant Box Office Manager is responsible for assisting all ticketing operations for Budweiser Events Center including daily operations of the box office and any potential outlets. Responsibilities include servicing of all Premium Services clients with ticket requests as well as assisting marketing department with report requests; account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. Supervise and train up to two full-time employees or the equivalent in part-time employees at any given time and have the authority to hire or fire and the authority to make recommendations for hiring and firing of employees.

Job Functions:
•Prepare the daily cash deposits, reconciling daily ticket sales, and work with finance department to resolve any issues in regards to daily sales being out of balance.
•Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
•Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
•Responsible for servicing and fulfillment of Premium Services ticket order in a timely matter and with utmost courtesy (i.e. suite holders and club seat licensees).
•Contribute to the marketing effort of the Budweiser Events Center by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, corporate sponsors, other constituencies and the general public.
•Safeguard parking tickets and facilitate all cash checked in and out, by verifying banks and parking sales using reconciliation reports and making deposits of parking sales appropriately.
•Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses requested by the Box Office Manager.
•Update and troubleshoot the computerized ticketing system and software .
•Manage business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, and on a monthly basis delete reports that are over a month old.

•Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
•Contribute to the overall success of the Budweiser Events Center by performing all other essential duties and responsibilities as assigned.
 

Qualifications:
•Degree from an accredited college/university is preferred; high school diploma or the equivalent is required.
•Minimum of three (3) years experience in customer service related field and management.
•Completion of technical or specialized training or education in personal computers and experience in Microsoft Office software (i.e. word and excel) preferred.
•Ability to work as part of a team and independently with minimal supervision.
•Demonstrated responsibility in handling large sums of money.
•Strong supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
•Ticketing experience preferred, but not required.
•Proven time management skills and reliable at adhering to time sensitive deadlines as required
•Flexible – must be available to work evenings, weekends and all event days as assigned.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a Degree from an accredited college/university is preferred; high school diploma or the equivalent?
2. Yes or No: Do you have a minimum of three (3) years experience in customer service related field and management?
3. Yes or No: Are you able to work evenings, weekends and all event days as assigned?
4. To be considered, please list your salary requirements.


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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Ted Constant Convocation Center (Norfolk, VA)

REPORTS TO: Box Office Manager

SUPERVISES: Part Time Box Office Supervisors and Part Time Ticket Sellers

SUMMARY:
Assists box office manager/director with day to day operations of the box office and assists with ticket operations, utilizes Paciolan software for all event creations and financial reports, maintains all box office policies and procedures.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
• 1-2 years experience in a Customer Service environment.
• Capable of working a flexible schedule and extended hours.

PREFERRED QUALIFICATIONS:

• 1-2 years increasing responsibility in Ticket Operations.

JOB DUTIES:
• Manage staff and maintain all box office policies and procedures.
• Provide professional customer service to patrons and clients.
• Oversee all policies and procedures in relation to group orders/group sales.
• Oversee the maintenance and reporting of the AM Monitor ticket scanners.
• Assist box office manager in building all facets of events in the Paciolan ticketing system.
• Strong oral and written communication skills required.
• Assist in the maintenance of the Old Dominion University Athletic ticket operations, season ticket printing, advance sales, customer relations, and game day box office management.
• Assist Old Dominion University Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
• Responsible for cash handling and box office controls.
• Responsible for part time seller training, scheduling, supervision and payroll.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Process financial reconciliation such as daily reports, event statements and monthly reports.
• Assist in the maintenance of marketing/trade/comp policies for all events.
• Establish and maintain professional working relationship with ticket sellers.
• Perform related duties and responsibilities as required.
• Extensive weekend and evening work required.
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a Bachelors degree from an accredited college or university?
2. Yes/No: Do you have 1-2 years of increasingly responsible experience in ticket office operations?
3. Yes/No: Do you have knowledge of Paciolan or a similar ticketing system?
4. Yes/No: Are you capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days?
5. To be considered, please list your salary requirements.


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