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Box Office: Box Office Management
DIRECTOR, TICKETING - Ted Constant Convocation Center (Norfolk, VA)

SUMMARY: This position will manage day-to-day Box Office functions including Constant Center special events and all athletic ticketed events and shall provide the Assistant General Manager with assistance.  This position oversees the ticketing operations, utilizing Spectra Ticketing & Fan Engagement software for all event creations and financial reports, and maintains all box office policies and procedures.

RESPONSIBILITIES:     

  • Manage staff and maintain all box office policies and procedures.
  • Provide professional customer service to patrons and clients.
  • Oversee all policies and procedures in relation to group orders/group sales and season ticket sales.
  • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
  • Work with Spectra Ticketing & Fan Engagement, athletics and event promoters to ensure proper event ticketing and coordinate on sale dates and window sales.
  • Perform daily Spectra Ticketing & Fan Engagement reporting functions.
  • Coordinate ticket holds and releases for all events.
  • Oversee all of the Old Dominion University Athletic ticket operations, season ticket printing, advance sales, customer relations, and game day box office management for all ticketed sporting events (basketball, football, baseball, soccer, etc).
  • Provide Old Dominion University Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Work directly with the Sr. Associate Athletic Director and other athletic departments in determining best practices for athletic ticketing. 
  • Prepare monthly Box Office Deposit Schedule, Box Office Event Settlements, and Box Office Statements
  • Responsible for cash handling and box office controls.
  • Supervise and oversee all event financial settlements.
  • Set up and build events/athletics in the ticketing system
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Assist in the maintenance of marketing/trade/comp policies for all events.
  • Establish and maintain professional working relationship with ticket sellers.
  • Perform related duties and responsibilities as required or assigned by the Assistant General Manager.
  • Extensive weekend and evening work required.  Travel may be required for away basketball and football games. 
  • Strong oral and written communication skills required, with the ability to interact with all levels of arena staff, athletic staff and clients in a professional manner.

QUALIFICATIONS:

  • Bachelor’s degree from an accredited college or university with major course works in Marketing, Business Administration, or a related field.
  • 1-2 years’ experience in a customer service environment.
  • 1-2 years increasing responsibility in Ticket Operations
  • 1-2 years of experience with Division 1 college athletic ticketing and athletic fundraising.
  • 1-2 years’ experience supervising staff.
  • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days.

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