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Box Office: Box Office Management
ASST. BOX OFFICE MANAGER - Augusta Entertainment Complex (Augusta, GA)

Reports to: Box Office Manager

Supervises: Box Office Ticket Seller Supervisors, Ticket Sellers and Parking Attendants

Type: Full-Time; Salaried; Exempt

Location: Augusta Entertainment Complex, Augusta, GA – Global Spectrum

Summary: Assists the Box Office Manager with day-to-day operations of the box office and assists with ticket operations, utilizes software for all event creations and financial reports, maintains all box office policies and procedures.

Qualifications:

• Bachelor’s Degree from an accredited college or university with major coursework in Marketing, Business Administration, or related field
• One to two (1 – 2) years of experience in a Box Office/Ticket Operations, including supervisory experience
• Strong oral and written communication skills required
• Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days
• Experience utilizing the New Era / Paciolan ticketing system
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

Job Functions:

• Perform all Box Office Managers duties in the absence of the Box Office Manager
• Provide overall supervision of Box Office staff, including hiring, training, scheduling and payroll.
• Oversee all policies and procedures in relation to processing group and premium sales orders
• Oversee the maintenance and reporting of ticket scanners
• Prepare and reconcile event parking tickets and monies
• Establish and maintain a professional working relationship with all levels of arena staff and clients
• Assist in the maintenance of the facility’s ticket operations, season ticket printing, advance sales, customer relations, and game/event day box office management
• Assist facility with reporting needs, processing etc. and ensure the proper use of ticketing system
• Responsible for cash handling and box office controls
• Supervise and oversee all financial settlements in regards to sales recaps for staff members
• Process financial reconciliations such as daily reports, event statements and monthly reports
• Assist Box Office Manager in building all facets of events in the ticketing system
• Complete all duties with a customer service focus through teamwork and dedication to HYD principles
• Other duties and responsibilities as assigned
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a BA / BS from an accredited college / university?
2. YES / NO: Do you have 1 - 2 years of Box Office / Ticketing experience including some supervisory responsibility?
3. YES / NO: Do you have experience utilizing the New Era / Paciolan ticketing system?
4. To be considered, please list your salary requirement.


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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Budweiser Event Center (Loveland, CO)

Company: Global Spectrum
Location: Budweiser Events Center (Loveland, Colorado)
Reports to: Box Office Manager
Supervises: Box Office Representatives
Status: Full-Time; Exempt; Salaried
Closing Date: Open until closed / filled

Summary:
The Assistant Box Office Manager is responsible for assisting all ticketing operations for Budweiser Events Center including daily operations of the box office and any potential outlets. Responsibilities include servicing of all Premium Services clients with ticket requests as well as assisting marketing department with report requests; account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. Supervise and train up to two full-time employees or the equivalent in part-time employees at any given time and have the authority to hire or fire and the authority to make recommendations for hiring and firing of employees.

Job Functions:
•Prepare the daily cash deposits, reconciling daily ticket sales, and work with finance department to resolve any issues in regards to daily sales being out of balance.
•Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
•Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
•Responsible for servicing and fulfillment of Premium Services ticket order in a timely matter and with utmost courtesy (i.e. suite holders and club seat licensees).
•Contribute to the marketing effort of the Budweiser Events Center by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, corporate sponsors, other constituencies and the general public.
•Safeguard parking tickets and facilitate all cash checked in and out, by verifying banks and parking sales using reconciliation reports and making deposits of parking sales appropriately.
•Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses requested by the Box Office Manager.
•Update and troubleshoot the computerized ticketing system and software .
•Manage business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, and on a monthly basis delete reports that are over a month old.

•Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
•Contribute to the overall success of the Budweiser Events Center by performing all other essential duties and responsibilities as assigned.
 

Qualifications:
•Degree from an accredited college/university is preferred; high school diploma or the equivalent is required.
•Minimum of three (3) years experience in customer service related field and management.
•Completion of technical or specialized training or education in personal computers and experience in Microsoft Office software (i.e. word and excel) preferred.
•Ability to work as part of a team and independently with minimal supervision.
•Demonstrated responsibility in handling large sums of money.
•Strong supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
•Ticketing experience preferred, but not required.
•Proven time management skills and reliable at adhering to time sensitive deadlines as required
•Flexible – must be available to work evenings, weekends and all event days as assigned.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a Degree from an accredited college/university is preferred; high school diploma or the equivalent?
2. Yes or No: Do you have a minimum of three (3) years experience in customer service related field and management?
3. Yes or No: Are you able to work evenings, weekends and all event days as assigned?
4. To be considered, please list your salary requirements.


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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Crown Complex (Fayetteville, NC)

Company: Global Spectrum

Venue: Crown Complex – Fayetteville, NC

Reports to: Box Office Manager

Supervises: Ticket Sellers

Status: Full-Time; Exempt; Salaried

Closing Date: Open until filled

Summary:
The Assistant Box Office Manager is responsible for assisting all ticketing operations for the Crown Complex including daily operations of the complex box office and any ticketing outlets. Responsibilities include servicing of all Premium Services clients with ticket requests as well as assisting marketing department with report requests; account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. Supervise and train part-time employees at any given time and have the authority to hire or fire and the authority to make recommendations for hiring and firing of part-time employees.

Job Functions:

• Prepare the daily cash deposits, reconcile daily ticket sales, and work with finance department to resolve any issues in regards to daily sales being out of balance.
• Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
• Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
• Responsible for the servicing and fulfillment of Premium Services ticket orders in a professional and timely manner.
• Maintain competency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by the Box Office Manager.
• Update and troubleshoot the computerized ticketing system and software.
• Manage business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested.
• Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
• Contribute to the overall success of the Crown Complex by performing all other essential duties and responsibilities as assigned.

Qualifications:

• Minimum B.S. or B.A. degree from an accredited college/university is required.
• Minimum of three (3) years of experience in customer service related field and management.
• Box office ticketing experience preferred.
• Completion of technical or specialized training or education in personal computers and experience utilizing the Ticketmaster software and Microsoft Office software (i.e. word and excel) preferred.
• Ability to work as part of a team and independently with minimal supervision.
• Demonstrated responsibility in handling large sums of money.
• Strong supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
• Proven time management skills and reliable at adhering to time sensitive deadlines as required
• Flexible – must be available to work evenings, weekends and all event days as assigned.

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a B.S. or B.A. degree from an accredited college/university?
2. Yes or No: Do you have a minimum of three (3) years of experience in customer service related field and management?
3. Yes or No: Do you have box office ticketing experience?
4. 4. Yes or No: Are you able to work evenings, weekends and all event days as assigned?
5. To be considered, please list your salary requirements.


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Box Office: Box Office Management
BOX OFFICE MANAGER - Independence Events Center (Independence, MO)

Company: Global Spectrum

Location: Independence Events Center (Independence, MO)

Reports to: GM / AGM / Director of Finance

Supervises: Box Office Staff

Status: Full-Time; Salaried; Exempt


Summary:
The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

Qualifications:

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Experience with ticketing systems required; Experience with Ticketmaster preferred but not essential
• Ability to work beyond normal business hours as required, based on event calendar
• Strong listening skills and oral and written communication skills
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Proficiency in Microsoft Office applications (i.e., Excel, Outlook, Word and PowerPoint) and word processing
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control

Job Functions:

• Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity tickets requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention
• Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan, direct, and evaluate the work of others
• Provide leadership for Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Comprehend and make inferences from written sales materials
• Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
• Exercise confidentiality and integrity upon handling personal and financial customer information
• Perform other duties as assigned.
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s Degree from an accredited college or university?
2. YES / NO: Do you have 2 - 4 years of increasingly responsible box office/ ticketing experience?
3. YES / NO: Do you have experience with Ticketmaster?
4. To be considered, please list your salary requirement.


Apply for this position      |      Go back job listings


Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Liacouras Center at Temple University (Philadelphia, PA)

Company: Global Spectrum, L.P.

Reports to: Box Office Manager

Supervises: Part-Time Box Office Supervisors and Part-Time Ticket Sellers
 

Summary:
The Assistant Box Office Manager is responsible for assisting all ticketing operations for the Liacouras Center as well as assists in managing the daily operation of the box office and any potential outlets. This position is also responsible for helping to account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. The Assistant Box Office Manager selects, trains, and supervises the staff of workers in providing good customer service and ticketing procedures.

Required Qualifications:
• Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field.
• 1 – 2 years increasing responsibility in Ticket Operations, preferably utilizing the Paciolan System.
• 1 – 2 years experience supervising staff
• 1 – 2 years experience in a Customer Service environment
• Strong Oral and Written Communication skills
• Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended number of days.

Job Duties and Responsibilities:
• Perform all Box Office Manager duties in the absence of the Box Office Manager.
• Manage staff and maintain all box office policies and procedures.
• Provide professional customer service to patrons and clients.
• Oversee all policies and procedures in relations to group orders/group sales.
• Oversee the maintenance and reporting of the AM monitor ticket scanners.
• Assist Box Office Manager in building all facets of events in the Paciolan Tickets system.
• Strong oral and written communication skills required, with the ability to interact with all levels of arena staff and clients in a professional manner.
• Responsible for cash handling and box office controls.
• Responsible for part time seller training, scheduling, supervision and payroll.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Process financial reconciliation such as daily reports, event settlements and monthly reports.
• Assist in the maintenance of marketing/trade/comp policies for all events.
• Establish and maintain professional working relationship with ticket sellers.
• Handle all box office duties for the Temple Performing Arts Center (TPAC) and other university events as requested.
• Extensive weekend and evening work required.
• Complete all duties with a customer service focus through teamwork and dedication to HYD principles
• Other responsibilities and duties as assigned.
 

EOE, DFW

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field?
2. YES / NO: Do you have 1 - 2 years of box office/ticket operations experience, including supervisory responsibility?
3. YES / NO: Do you have experience with the Paciolan system?
4. To be considered, please list your salary requirements.


Apply for this position      |      Go back job listings


 

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