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Box Office: Box Office Management
ASSITANT BOX OFFICE/PARKING MANAGER - Greater Richmond Convention Center (Richmond, VA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Summary: Under general direction from the Box Office / Parking Manager, the Assistant Box Office / Parking Manager assists the Box Office / Parking Manager in managing all aspects of box office, parking and utility service operations.

Responsibilities:

  • Assist in recruiting, interviewing, selecting, training, motivating and evaluating event cashier personnel; assist in developing performance level standards and in providing or coordinating training accordingly; work with event cashier personnel to correct deficiencies; recommend appropriate disciplinary action
  • Assists in the implementation of service delivery methods for all box office, parking and exhibitor service operations. Prepare various reports.
  • Provide general information, directions and assistance to facility guests. Respond to inquiries from the public. Resolve customer service issues.
  • Supervise the activities of employees engaged in providing box office services, parking, exhibitor services and utility services.
  • Exercise direct supervision over event cashier personnel; communicate event information and duties to event cashier personnel and assign event related tasks; inspect work product to ensure that the highest levels of efficiency, accuracy and customer service are met
  • Facilitate and enforce policies and procedures for all areas of functional responsibility
  • Facilitate and enforce established accounting procedures related to the handling of all financial transactions in areas of functional responsibility
  • Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
  • Manage cash/credit card reconciliation of daily sales and deposits
  • Assist in developing revenue and expense projections for the parking, box office and service desk operations
  • Provide additional support to cashiers as needed when traffic is heavy
  • Perform other duties as required

Qualifications:

SPECIAL KNOWLEDGE & ABILITIES:

Knowledge Of:

  • Computerized ticketing systems and modern box office practices
  • Principles of supervision and training
  • Principles of budget development, cash handling and PCI compliance.
  • Customer Service practices
  • Terminology used in entertainment and convention settings
  • Relevant federal, state, and local regulations
  • Must have proficient computer skills in Microsoft office applications: Word, Excel, Access and Outlook

Ability To:

  • Plan, direct, and evaluate the work of subordinates
  • Manage and reconcile large quantities of cash and tickets
  • aintain accurate financial records
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
  • Deal effectively with challenging customers and situations
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Stand for long periods of time and lift objects up to 30 pounds
  • Work in an outside environment subject to adverse weather conditions
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of consecutive days

PREFERRED QUALIFICATIONS:

Experience:

  • Minimum of two (2) years of responsible experience in a cash and credit transaction setting
  • Minimum of one (1) year of experience in box office / ticket center operation or parking operation
  • Minimum of one (1) year of supervisory experience

Education / Training:

  • Associates degree from an accredited college or university with major course work in accounting, business administration or other related field (additional experience may be substituted for formal education)
  • Graduation from IAVM’s Venue Management School (VMS at Oglebay)

Licenses or Certificates:

  • Possession of, or ability to obtain a current AED/CPR certificate of training
  • Possession of, or ability to obtain a Virginia driver’s license

EOE / DFWP


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Box Office: Box Office Management
BOX OFFICE COORDINATOR - Ted Constant Convocation Center (Norfolk, VA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Summary: Assists Director of Ticketing/Asst. AD for Ticketing with day to day operations of the box office and assists with ticket operations for the Ted Constant Center, Foreman Field, and ODU Athletics, utilizes Spectra ticketing software for all event creations and financial reports, and maintains all box office policies and procedures.

Required Qualifications:

  • Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
  • 1-2 years experience in a Customer Service environment.
  • Capable of working a flexible schedule and extended hours.

Preferred Qualifications:

  • 1-2 years increasing responsibility in Ticket Operations.

Responsibilities:

  • Assist Director of Ticketing in building all facets of events in the Spectra ticketing system.
  • Responsible for part time seller training, scheduling, supervision and payroll.
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps.
  • Responsible for cash handling and box office controls.
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Assist in the maintenance of marketing/trade/comp policies for all events.
  • Provide professional customer service to patrons and clients.
  • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Assist in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports including football, basketball, soccer, wrestling, and baseball.
  • Assist with implementation of season ticket timelines for ODU football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.  
  • Assist ODU Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Assist with student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.   
  • Ensure compliance with all relevant institutional, Conference USA, NCAA rules and regulations.  Work with C-USA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
  • Strong oral and written communication skills required.
  • Perform related duties and responsibilities as required.
  • Extensive weekend and evening work required.

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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Tsongas Arena (UMass-Lowell) (Lowell, MA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Summary: The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

Essential Job Functions:        

  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
  • Manage all information being sent and posted through ticketing system
  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
  • Update and relay all box-office related event information to each department and client
  • Investigate and resolve ticket-related issues
  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
  • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
  • Work with sales and marketing departments to set up various ticket discounts and promotions
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
  • Process/fill approved charity tickets requests; document all complimentary tickets issued
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Process donor seat selection and retention
  • Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives
  • Direct the creation and control of fiscal budget for the Box Office department
  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
  • Develop and implement comprehensive ticket sales programs
  • Plan, direct, and evaluate the work of others
  • Provide leadership for Box Office personnel
  • Establish and maintain effective working relationships with internal/external customers
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Comprehend and make inferences from written sales materials
  • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  • Exercise confidentiality and integrity upon handling personal and financial customer information

Nonessential Job Functions:

  • Perform other duties as assigned.

Qualifications:           

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
  • Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
  • Ability to work beyond normal business hours as required, based on event calendar
  • Strong listening skills and oral and written communication skills
  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
  • Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
  • Familiarity with ticketing software
  • Knowledge of terminology used in box office/sales settings
  • Knowledge of principles of budget preparation and control

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE, DFWP


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Box Office: Box Office Management
BOX OFFICE MANAGER - Wichita Falls Multi-Purpose Events Center (Wichita Falls, TX)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Overview

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

Responsibilities

  • Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
  • Manage all information being sent and posted through ticketing system
  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
  • Update and relay all box-office related event information to each department and client
  • Investigate and resolve ticket-related issues
  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
  • Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.
  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
  • Work with sales reports/ticket revenue updates
  • Work with sales and marketing departments to set up various ticket discounts and promotions
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
  • Process/fill approved charity ticket requests; document all complimentary tickets issued
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Process donor seat selection and retention
  • Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Spectra principles and corporate initiatives
  • Direct the creation and control of fiscal budget for the Box Office department
  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
  • Develop and implement comprehensive ticket sales programs
  • Plan, direct, evaluate and provide leadership to Box Office personnel
  • Establish and maintain effective working relationships with internal/external customers
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Comprehend and make inferences from written sales materials
  • Exercise confidentiality and integrity upon handling customer personal/financial information
  • Complete all duties with a customer service focus through teamwork and dedication to Spectra’s principles

Nonessential Functions:

  • Other duties and responsibilities as assigned

Qualifications

  • Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
  • Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
  • Knowledge of federal, state, and local regulations
  • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
  • Familiarity with Ticketmaster ticketing software
  • Knowledge of terminology used in box office/sales settings
  • Knowledge of principles of budget preparation and control 
  • Communicate clearly and concisely, both orally and in writing
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. 

Work environment:

  • The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times. 

EOE DFWP


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