DIRECTOR, TICKETING - Ted Constant Convocation Center (Norfolk, VA)
SUMMARY: This position will manage day-to-day Box Office functions including Constant Center special events and all athletic ticketed events and shall provide the Assistant General Manager with assistance. This position oversees the ticketing operations, utilizing Spectra Ticketing & Fan Engagement software for all event creations and financial reports, and maintains all box office policies and procedures.
Manage staff and maintain all box office policies and procedures.
Provide professional customer service to patrons and clients.
Oversee all policies and procedures in relation to group orders/group sales and season ticket sales.
Oversee the maintenance and reporting of the AM Monitor ticket scanners.
Work with Spectra Ticketing & Fan Engagement, athletics and event promoters to ensure proper event ticketing and coordinate on sale dates and window sales.
Perform daily Spectra Ticketing & Fan Engagement reporting functions.
Coordinate ticket holds and releases for all events.
Oversee all of the Old Dominion University Athletic ticket operations, season ticket printing, advance sales, customer relations, and game day box office management for all ticketed sporting events (basketball, football, baseball, soccer, etc).
Provide Old Dominion University Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
Work directly with the Sr. Associate Athletic Director and other athletic departments in determining best practices for athletic ticketing.