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Current available jobs in Facility Operations/Security/Event Management:





Facility Operations/Security/Event Management: Custodial/Housekeeping
OPERATIONS COORDINATOR - Chaifetz Arena (St. Louis, MO)

SUMMARY: The Operations Coordinator is responsible for planning, organizing, and controlling direct setups, changeovers, and Operations tasks as well overseeing all Event Housekeeping and Post Event Cleaning in the Main Arena and adjoined practice facilities as assigned. The duties will include all event operations related tasks after events are booked through their conclusion.

JOB FUNCTIONS:

  • Coordinate and communicate all relevant information for event setups, changeovers and custodial tasks throughout the Chaifetz Arena
  • Supervise event setups, changeovers, post event cleaning and other custodial tasks
  • Responsible for all aspects of equipment and supplies inventory management
  • Supervise and participate in the day to day operational management of the Arena
  • Work closely with the Operations Manager on day to day basis going over everything operationally in the Arena
  • Work closely with Event Managers to ensure all details of the events are accounted for
  • Conduct meetings prior to each shift in order to review and/or distribute work assignments
  • Select, train, and motivate and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures when needed
  • Ensure employees have the equipment and resources to perform the job efficiently
  • Maintain employee paperwork, including attendance, payroll, disciplinary procedures, ect.
  • Other duties and responsibilities as assigned

QUALIFICATIONS:

  • Three years of experience in sports/entertainment facility preferred
  • Graduation from an accredited university or college with emphasis on hospitality, sports management, facility management or other related fields
  • Working knowledge of facility and arena operations, changeovers, setups and housekeeping.
  • Working knowledge of operations equipment including forklifts, pallet jacks, staging, basketball floors, and cleaning equipment including riding scrubbers and floor burnishers.
  • Ability to oversee and direct staff in performance of changeover and custodial functions.
  • Capable of working long hours, nights, weekends and holidays when needed.
  • Ability to handle multiple tasks at one time.
  • Ability to meet deadlines and function under stress

 


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Facility Operations/Security/Event Management: Maintenance
ELECTRONIC TECHNICIAN - CORE Entertainment (Hamilton, ON)

Summary:

We are inviting applications for a competent team player with a strong mechanical aptitude, and a clear interest in all aspects of building and property maintenance. 

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace. 

Interested candidates must apply in writing (no phone calls will be accepted).  Your resume must include education, experience and related qualifications and licenses.

Responsibilities:

  • Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.
  • Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.
  • Connect wires to circuit breakers, transformers, or other components.
  • Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.
  • Advise management on whether continued operation of equipment could be hazardous.
  • Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system.
  • Diagnosis and problem resolving of Information Technology (IT) and Audio related issues.
  • Help Provide show power (Tie in/Tie out) and any other event related electrical needs.
  • Facility in site review and inspections with onsite and provincial with Electrical inspectors.
  • Operate and maintain hand tools such as wrenches, hammer, screwdriver, trowel, chisels, files and measuring instruments
  • Performs preventative maintenance on kitchen, stewarding and service equipment
  • Orders parts and materials necessary to complete minor repairs and fabrications as required with approval by Director of Operations or Operations Manager
  • Assists contractors on equipment repairs such as refrigeration, plumbing and fire controls as required
  • Experience with any or all of - Sky Jack, Fork Lift, Boom Lift and Fall Arrest.
  • Performs housekeeping duties such as cleaning workshop, tools, power tools, etc.
  • Performs other duties as assigned by the Operations Manager.  

Qualifications:

  • Requires a minimum of 2-5 years related experience.
  • Current up to date Electricians license.
  • Current up to date tickets for- Sky Jack, Fork Lift, Boom Lift and Fall Arrest.
  • Ability to deal with contractors and fellow employees in a courteous and tactful manner.
  • Excellent verbal and written communication skills and a demonstrated commitment to safety, teamwork and co-operation.
  • Demonstrated ability to work from verbal and written instructions; must be able to accurately interpret sketches, diagrams, and building drawings.
  • Demonstrated mechanical aptitude including proficiency in the use of tools and equipment associated with most building repairs and maintenance activities.
  • Must have excellent problem solving skills and be adept at troubleshooting power tool and maintenance equipment related problems.
  • Must have a general working knowledge of Audio systems and Information Systems.
  • Must have basic knowledge of all major building systems (HVAC, mechanical, plumbing, electrical, lighting control, fire alarm, fire protection, security) and a good understanding of where the major equipment components are located in the building
  • Physical ability to work in either an inside or outside environment, operate equipment and perform work functions as required.
  • Knowledge of Building Codes and Municipal bylaws as they relate to our property
  • Exhibit a professional appearance and comply with all uniform requirements
  • Maintain a regular and reliable level of attendance and punctuality
  • Able to multi-task and perform miscellaneous job related duties as assigned by the Operations Manager

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Facility Operations/Security/Event Management: Food/Beverage Management
MANAGER, FOOD & BEVERAGE - General Motors Centre (Oshawa, ON)

Summary: To be successful in this role you must have the ability to work well in a team-oriented, fast-paced, event-driven environment and have a proven track record of success. This positions oversees a full service restaurant, quick service concessions, and luxury suite and group room services, as well as fulfilling private and show caterings. The Food and Beverage Manager will be responsible for delivering food and services of the highest quality, be able to plan and execute all F&B menus/riders and/or caterings, work closely and collaboratively as a member of a multi departmental team of professionals, develop and nurture relationships with promoters, corporate sponsors and key stakeholders, lead and motivate staff, and develop and execute complex budgets.

Responsibilities:

  • Lead by example approach and manage all F&B day-to-day operations to the highest standards within budgeted guidelines
  • Maintain excellent levels of internal and external customer service and operational controls
  • Design exceptional innovative menus, purchase goods and continuously look to improve the departments operations to be as effective and efficient as possible
  • Identify and evaluate customers’ needs and respond proactively
  • Lead both unionized and non-unionized F&B team members by motivating, training, developing and appraising talented personnel
  • Establish budget targets, KPI’s, schedules, high level of standard, and comprehensive policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork on both a departmental and venue scale.
  • Comply with all venue health and safety policies and all Ministry of Labour, Health Department and AGCO regulations
  • Provide tracking of and management reports on sales results, productivity and departmental oversight items
  • Develop and nurture relationships with tenants, all other departments, corporate sponsors, promoters, suppliers, and key stakeholders

NONESSENTIAL JOB FUNCTIONS:

  • Perform other tasks as assigned by General Manager

Qualifications:

Experience:

  • 3-5 years of proven food and beverage management experience in a multi-faceted sports and entertainment or similar environment
  • Experience working in a unionized environment
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS (experience with ByPass POS Systems an asset)
  • Ability to spot and resolve problems efficiently
  • Detailed oriented with the ability to multitask
  • Exceptional communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Proven track record of meeting financial targets and achieving revenue growth
  • Guest oriented and service minded
  • Continually improving Department’s performance and reputation
  • Ability to create and/or adhere to all building policies and protocols
  • Ability to work irregular hours, long days, holidays, nights & weekends.

Education / Training:

  • Culinary school diploma or degree in Food Service Management, Hospitality Administration, BA, or related field.
  • Concessions Manager Certificate from the National Association of Concessionaires
  • Nationally recognized, advanced food service sanitation training course certification.
  • Valid Food Handlers certificate
  • Smart Serve
  • Joint Health and Safety Training (Parts 1 and 2), First Aid and CPR/AED considered assets

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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - General Motors Centre (Oshawa, ON)

Summary: This position is primarily responsible to prepare, advance and execute all events at the venue including all hockey, lacrosse and/or sporting events, live and/or special events. Responsible for the preparation, advancement of information and management of all events to the highest level of performance while working closely and in concert with all other departments, promoters, and key stakeholders.

Responsibilities:

  • Advance each show / event with appropriate show promoter representative in a timely fashion
  • Communicates all event information to the appropriate Departments and staff in a timely fashion.
  • Gathers information from event’s Security Director regarding Event Security Plan; relays information to the Event Services Manager
  • Gathers accurate event seating information with the Box Office Manager and Operations Manager, and ensures that event set-ups are accurate and within applicable fire safety and building codes
  • Prepares and distributes Event Data Sheet to all staff and Departments in a timely fashion
  • Prepares post event report for all events coordinated.
  • Preparation of and submission of expenses for event settlement; attend settlement if required
  • Prepare Event estimates as assigned by General Manager or their designate
  • Executes other Operational duties as assigned
  • Have a comprehensive understanding of all applicable Collective Agreements (I.A.T.S.E. and/or S.E.I.U.) and work within their guidelines
  • Working with the Promoter Representative and/or Production Manager determine the appropriate I.A.T.S.E. labour call to safely and cost effective load in/set-up/work/load out the show/event.
  • Working in concert with the Event Services Manager, preparing Event Security Plan for each event, (with Event’s Security Director when applicable) executing Event Security Plan for each Event including the scheduling and hiring of in-house security, contract security and/or pay duty Police Officers
  • Preparing Post Event Report for all events coordinated
  • Developing and updating Supervisor’s and Event Services Manuals as applicable
  • Continually improving Department’s performance and reputation
  • Adhere to all building policies and protocols

NONESSENTIAL JOB FUNCTIONS:

  • Perform other tasks as assigned by General Manager

Qualifications:

  • Min. 2-4 years event experience required with a professional/amateur sports team, including prior experience in event management and/or front of house services for live and/or special events, and sports.
  • Previous experience advancing events and loading-in/out.
  • Previous experience working with IATSE or related stagehand labour union is a plus.
  • Previous experience working with contracted security and/or off duty police.
  • Previous experience working within a unionized environment.
  • Excellent verbal/written communication skills.
  • Detail oriented with the ability to problem solve in a fast paced environment
  • Superior interpersonal and customer service skills.
  • Excellent organizational skills and ability to work as a team player.
  • Ability to be a leader and manage work crews during events and changeovers.
  • Ability to work irregular hours, long days, holidays, nights & weekends.

Education / Training:

  • College Degree in Sport Management or other related field considered an asset.
  • Computer proficiency is required, including previous experience creating CAD maps (AutoCad).
  • Candidate should demonstrate strong organizational skills and be able to function in a multi-task environment.

EOE


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT COORDINATOR - Sears Centre Arena (Hoffman Estates, IL)

Summary: The Event Coordinator will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Responsibilities:

  • Responsible for planning, coordinating, and facilitating the logistics of events throughout the and briefings) Arena from start (advancing show) to finish (post event settlements, event evaluations
  • Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements
  • Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
  • Read and understand event contracts
  • Complete post show settlements and assure all contractual requirements have been met
  • Function as a liaison between users of the facility and the facility staff
  • Provide clients with estimates and union estimates while advancing the show or event
  • Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions
  • Exercises discretion and utilizes independent decision making during events that will best represent the Arena and serve the client
  • Ensure that all event insurance certificates, licenses and permits required for production are  obtained in a timely manner, including pyrotechnics and traffic control
  • Advance and communicate all event information to appropriate departments and staff
  • Troubleshoot during event preparation and during event to ensure that all event setups ar correct including making decisions about policy, procedures, billing and staffing
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Oversee all production, set up, event staff, event-related contract services including ushers,security, cleaning, EMS, and police
  • Maintain communication with Events Team to ensure a flawless event
  • Create work schedules for event and security staff, delegate assignments and review performance and results
  • Responsible for the Events department role in the execution of event contracts and rental agreements
  • Act as facility manager on duty as required
  • Communicates in a timely fashion any/all problems and proposed solutions to the Director of Events or AGM
  • Receives and responds to complaints from tenants and the public or refers them to the Director of Events
  • Prepares events reports noting attendance, times, significant problems, etc.
  • Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
  • Interacts with other facility staff in a courteous , cooperative, and professional manner
  • Provide excellent customer service to internal and external clients
  • Work with local IATSE to put in union calls and onsite production work
  • Responsible for submitting union payrolls to finance department
  • Do pre event and day of event walkthroughs of entire arena and provide suggestions to appropriate departments as to things that need attention
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
  • Create and distribute detailed data sheets prior to every event and review with each department
  • Be aware and inform clients and staff of emergency planning procedures
  • Coordinate service needs with Food and Beverage department as needed
  • Perform other duties as assigned

Qualifications:

  • Two (2) years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
  • Bachelor’s degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field
  • Proficient in use of Microsoft Office programs including Word, Excel, and Powerpoint; experience with AutoCAD preferred
  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, customer service practices, A/V equipment and relevant federal, state, and local regulations
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Production experience involving concert set up, audio, video, lighting, and rigging preferred
  • Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment
  • Ability to work independently and as part of a team
  • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Possession of, or ability to obtain, a current CPR certificate
  • Possession of, or ability to obtain, a valid drivers’ license

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Facility Operations/Security/Event Management: Usher/Ticket Taker
TICKET TAKER/USHER - Talen Energy Stadium (Chester, PA)

Responsibilities:

  • Collect admission tickets and passes from patrons at entertainment events; examine ticket or pass to verify authenticity, using criteria such as color and date issued
  • Refuse admittance to patrons without an appropriate ticket or pass, or who are under the influence of a controlled substance
  • Direct patrons to their seats
  • Assist patrons with directions or event-related questions
  • Perform other duties as assigned

Qualifications:

  • Must have earned a high school diploma or equivalent
  • Must demonstrate a pleasant personality and neat appearance
  • Prior customer service experience preferred; training will be provided
  • Ability to work a flexible schedule, including nights, weekend and holidays as required
  • Ability to stand/walk for long periods of time, work in all kinds of weather and lift up to 50 lbs

EOE. DFWP.


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Facility Operations/Security/Event Management: Event Operations/Management
ASSISTANT GENERAL MANAGER/DIRECTOR OF OPERATIONS - Talen Energy Stadium (Chester, PA)

Summary: Utilizing independent judgment, the Assistant General Manager/Director of Operations assists the General Manager in managing, supervising and coordinating all day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, grounds keeping. Assists in providing overall administrative planning, direction, and policies to staff, assuring the highest quality service program to assure booking/rebooking of events. AGM/DO ensures an effective and cost-efficient program by controlling departmental operating budget as well as providing highly responsible staff assistance and management to the General Manager.

Responsibilities:

  • Oversees overall daily operation and maintenance of the stadium and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, scoreboard, etc.
  • Direct daily interaction with client and team staff.
  • Oversees the advancing and communicating event information to the appropriate departments and staff.
  • Oversees custodial manager for the facility.
  • Negotiates and administers labor group contracts (Stagehands/Trades).
  • Oversees the operation of event set-up and tear-down, i.e. field, special events, concerts, meetings, and misc. events.
  • Administers and negotiates contracts with outside vendors including pest control, HVAC, electrical, scoreboard systems, seasonal landscaping and snow removal.
  • Acts as liaison with City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.).
  • Oversee field maintenance, operations, and all related areas.
  • Heavily involved with accounts payable and receivable.
  • Assist in developing and managing facility budgets.
  • Responsible for Health & Safety compliance.

Nonessential Job Functions:

  • Other duties and responsibilities as assigned.

Qualifications:

  • Bachelor’s/Technical degree from an accredited college/university/school required.
  • Minimum of five (5) years’ experience in facility management.
  • Must show demonstrated knowledge of facility management.
  • Ability to work event nights, weekends and holidays as required.
  • Knowledge of budget preparation and control.
  • Knowledge of OSHA requirements.
  • Knowledge of basic mechanical, electrical, grounds keeping are helpful

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE, DFWP


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