SUMMARY: The Event Manager will manage every aspect of events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event related staff, as well as oversee building security and parking issues and interact with local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction.
Responsible for planning, coordinating, and facilitating the logistics of events throughout the Bicentennial Center
Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
Detail event for client approval and internal communication by creating Event Data Sheets
Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
Exercises discretion and utilizes independent decision making during events that will best represent the Bicentennial Center and serve the client.
Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
Advance and communicate all event information to appropriate departments and staff
Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
Oversee all production, set up, event staff, event-related contract services
Maintain communication with Events Team to ensure a flawless event
Create work schedules for event and security staff, delegate assignments and review performance and results
Responsible for the Events department role in the execution of event contracts and rental agreements
Act as facility manager on duty as required
Communicates in a timely fashion any/all problems and proposed solutions to the Director of Events & Operations and/or GM
Receives and responds to complaints from tenants and the public or refers them to the Director of Events & Operations
Prepares events reports noting attendance, times, significant problems, etc.
Ensure collection of all payments by due dates
Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
Interacts with other facility staff in a courteous , cooperative, and professional manner
Provide excellent customer service to internal and external clients
Exemplify the “How You Doin” philosophies
Two (2) years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
Bachelor’s degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field
Proficient in use of Microsoft Office programs; experience with AutoCAD preferred
Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
Ability to communicate clearly and concisely in the English language, both orally and in writing
Production experience involving concert set up, audio, video, lighting, and rigging preferred
Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment
Ability to work independently and as part of a team
Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
Everyone who works at Spectra Venue Management is in the service business. Our goal is to provide our guests with a consistent level of excellent service. Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity. Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see. If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing. To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.
Provide excellent customer service to all patrons and employees
Greet all Guests in a welcoming and friendly manner, consistently maintaining a “How You Doin’” attitude
Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times
Assist with maintaining a safe environment throughout the Liacouras Center at all times
Inform fans of seat locations and provide assistance where needed
Retrieve and verify Fans’ tickets, as required
Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
Direct Fans with special needs/ requests to Fan Services
Work in compliance with the provisions of the Occupational Health and Safety Act
Work with enthusiasm and professionalism at all times
Perform any additional tasks as assigned
Knowledge of Event Services and affiliated roles & responsibilities
Able to work flexible and sometimes demanding schedules (including: nights, weekends, and holidays)
Excellent customer service, client relations, interpersonal and communication skills
Must be accurate and detail oriented
Must be physically fit to perform all essential duties/ requirements associated with this job
Strong knowledge of Alcohol Control Policies in event driven industry is an asset
Possession of valid Standard First Aid and CPR Certification is an asset
PUBLIC SAFETY MANAGER - Palm Beach County Convention Center (West Palm Beach, FL)
SUMMARY: To supervise and coordinate the activities and operations of the Public Safety Department, including safety, security, and event staffing functions; to supervise and coordinate the activities and operations of the Parking Department and staff; to provide highly responsible staff assistance to the Director of Event Services.
Assume supervisory responsibility for all services and activities involved in facility and event security and parking operations (cash management and internal control management).
Oversee both a 24hr/7day facility security operation as well as specific additional event security operations.
Assume coordinating function of event security in conjunction with client’s security personnel.
Serve as primary liaison with all levels of law enforcement and fire rescue.
Request and manage the services of EMT/paramedics for event needs.
Request and manage the services of local law enforcement for event needs.
Assist with the development and implementation of facility Emergency Preparedness Policies and Procedures. Remain calm and provide effective supervision of staff in emergency life threatening response situations.
Participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
If utilized, assume supervisory responsibility of any outside security labor used by the Convention Center. Coordinate the ordering, scheduling, sign-in and verification of hours worked by temporary security labor. Coordinate the placement and training of these laborers and generally supervise their work.
Provide information and recommendations to Director of Events for the development and administration of the Public Safety Department annual budget related to staffing, equipment, materials, and supplies, including parking division.
Develop procedures for use of and coordination with County ESS/ISS departments for maintenance and oversight of closed circuit television, alarm systems, and door access / badging system. Recommend requested improvements and enhancements to systems to maximize overall visibility of facility and grounds.
Recommend modifications to security and employee safety programs, policies, and procedures as appropriate.
Serve as primary coordinator of employee certification for use of specialty equipment including forklifts, aerial lifts, etc. Establish and monitor program to ensure compliance with policies by all users of such equipment.
Perform other duties and responsibilities as required.
Possess demonstrable experience with the characteristics, services and activities of public facility security and safety programs.
Five (5) years of increasingly responsible experience in security services including at least two years of supervisory responsibility.
Verifiable experience as a supervisor of similar operations in a large, service oriented environment.
Demonstrate crowd management and control techniques.
Understand principles of supervision, training and performance evaluation.
Exhibit a working knowledge of pertinent Federal, State, and local laws, codes and regulations.
An Associate’s degree from an accredited college or university with major course work in public or business administration or a related field.
Directly applicable years of sworn law enforcement may substitute for degree.
Must have a valid, clean driver’s license.
Relevant work experience in a first class convention center is preferred.
Obtain appropriate Florida Security License
Obtain a current Cardio Pulmonary Resuscitation certificate
Utilize Microsoft office applications and word processing, spreadsheet, database, presentation, scanning and internet software.
Manage multiple projects simultaneously.
Work under high pressure in meeting urgent deadlines.
Plan, direct and evaluate the work of subordinates.
Provide leadership to Public Safety & Parking personnel.
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
Communicate clearly & concisely in the English language (orally and in writing).
Establish and maintain effective working relationships with staff, contractors and facility users.
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.
Ability to reach, grasp, walk, climb, bend, stoop, crouch, kneel and stand for long periods of time.
Ability to work in an outdoor environment when needed.
Able to operate necessary equipment and lift up to 30-lbs.unaided.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places heavy objects; constantly is required to exchange accurate information verbally.
The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.