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Current available jobs in Facility Operations/Security/Event Management:


» ASSISTANT NIGHT MANAGER - Citizens Bank Park (Philadelphia, PA)
» EVENT MANAGER - Durham Convention Center (Durham, NC)
» BUILDING OPERATOR - Mattamy Athletic Center (Toronto, On)
» PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)
» EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)
» DIRECTOR OF FOOD AND BEVERAGE - Pueblo Convention Center (Pueblo, CO)
» CATERING SALES MANAGER - Spectra Food Services and Hospitality (Owensboro, KY)
» EVENT COORDINATOR - Spectra Venue Management (Virginia Beach, VA)
» CHANGEOVER MANAGER - Spectra Venue Management (Orlando, FL)
» Maintenance Technician - Spectra Venue Management (Orlando, FL)
» BUILDING COORDINATOR - Spectra Venue Management (Des Moines, IA)
» OPERATIONS SUPERVISOR - Spectra Venue Management (Muskogee, OK)
» FACILITY OPERATOR - Spectra Venue Management (Oshawa, ON)
» OPERATIONS SUPERVISOR - Spectra Venue Management (Des Moines, IA)
» ELECTRICIAN - Spectra Venue Management (Glendale, AZ)
» PART TIME EXTERIOR FACILITY SERVICES - Spectra Venue Management (Overland Park, KS)
» OPERATIONS SUPERVISOR - Spectra Venue Management- Berglund Center (Roanoke, VA)
» EXHIBITOR SERVICES MANAGER - Spectra Venue Management- Duke Energy Convention Center (Cincinnati, OH)
» EVENT MANAGER - Spectra Venue Management- Duke Energy Convention Center (Cincinnati, OH)
» DIRECTOR OF EVENTS - Spectra Venue Management- Durham Convention Center (Durham, NC)
» PUBLIC SAFETY OFFICER - Spectra Venue Management- MassMutual Center (Springfield, MA)
» BUILDING SERVICES WORKER - Spectra Venue Management- Overland Park (Overland Park, KS)
» LEAD FACILITY SPECIALIST - Spectra Venue Management- St Charles Convention Center (St. Charles, MO)
» EVENT MANAGER - Spectra Venue Management- Tsongas Center (Lowell, MA)
» DIRECTOR OF SECURITY & SERVICES - Spectra Venue Management- University of Phoenix Stadium (Glendale, AZ)
» EVENT MANAGER - Spectra Venue Management-Liberty Bowl Memorial Stadium and Fairgrounds (Memphis, TN)
» SENIOR EVENT MANAGER - USF Sun Dome (Tampa, FL)
» OPERATIONS MANAGER - Wells Fargo Center (Philadelphia, PA)
» DIRECTOR, SECURITY OPERATIONS - Wells Fargo Center (Philadelphia, PA)
» SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)
» DIRECTOR OF OPERATIONS - XFINITY Arena at Everett (Everett, WA)
» DIRECTOR OF OPERATIONS - XL Center & Rentschler Field (Hartford, CT)



Facility Operations/Security/Event Management: Security
ASSISTANT NIGHT MANAGER - Citizens Bank Park (Philadelphia, PA)

QUALIFICATIONS:

                                   

  • Proficiency in Windows based word processing and spreadsheet application

  • Demonstrated ability to function in fast paced, high pressure environment

  • Self motivated and responsible, able to work independently

  • Excellent communication skills

  • Minimum 1-3 years experience in housekeeping supervision, union environment preferred

  • Must be willing and able to work overnight shifts

  • Ability to oversee individuals and groups, direct staff in the performance of housekeeping functions

  • Ability to delegate tasks to subordinates in an effective and efficient manner

  • Working knowledge of cleaning chemicals and custodial equipment

  • Efficiently and accurately maintain supply and equipment inventory for department

  • Experience in a high traffic, public assembly facility

  • Bachelor’s degree in Facility or Hospitality Management; or related field preferred

    JOB FUNCTIONS:

  • Plan and conduct routine meetings with housekeeping staff in order to distribute work assignments, reinforce safety and proper cleaning techniques

  • Perform routine inspects of all areas within scope of the housekeeping department, in order to ensure areas are up to cleaning standards, verify accuracy of daily routine sheets

  • Maintain record of daily routine sheets and cleaning projects schedule

  • Plan, schedule, and execute training session for housekeeping staff

  • Understand and enforce all Global-Spectrum polices

  • Ability to work weekends, holidays, and overnight shifts as needed based on the needs and event schedule of the facility.

  • Perform other duties and responsibilities as assigned

    EOE, DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Durham Convention Center (Durham, NC)

SUMMARY:            

Event Manager plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders.  Provides support and assistance with catering, meetings, special events and convention activities.  Is active in the profitable management of concessions operations. 

JOB DUTIES:

§  Communicate and meet with facility customers in advance of events and assist in determining event needs

§  Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff

§  Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.

§  Up-sell food & beverage packages to customers to assist in increasing overall revenues for facility and ensure customers are meeting contracted minimum guarantees. 

§  Prepare pre-event cost estimates for facility customers

§  Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.

§  Develop event security and staffing plans for assigned events; submit requests for additional medical and security staff; supervise event staff during events

§  Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

§  Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements

§  Answer questions and provide information to facility customers; conduct facility tours as needed

§  As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

§  Assists in the overall effective management of Catering and Concession operations

§  Ensures total compliance with all alcohol service policies. 

§  Generates employee schedules and verifies employee time. 

§  Perform other duties as required

QUALIFICATIONS:

§  Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field

§  Additional years of experience may be substituted for formal education

§  Graduate of IAAM Public Assembly Facility Management School preferred

Knowledge Of:

§  Operational characteristics of event management

§  Customer Service practices

§  Crowd management and control techniques

§  Fire and public safety regulations

§  Basic understanding of food service practices

§  Basic understanding of A/V equipment and systems

§  Terminology used in entertainment and convention/conference settings

§  Relevant federal, state, and local regulations

§  Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Valid food handlers certificate if required by state or county of venue

§  Valid Alcohol service permit if required by state of county of venue

§  Familiar with inventory cost control and menu planning

§  Cash handling abilities

Ability To:

§  Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

§  Establish and maintain effective working relationships with staff, contractors and facility users

§  Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

ACCOUNTABILITIES:

§  Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.

AUTHORITY:

§  Determines and prepares written report of event requirements

§  Prepares event estimate for client

§  Develops staffing plans and supervises event staff during events/evaluates event staff performance

§  Directs service contractors


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Facility Operations/Security/Event Management: Maintenance
BUILDING OPERATOR - Mattamy Athletic Center (Toronto, On)

Job Summary:

Global Spectrum is currently seeking a permanent full time Building Operator for the Mattamy Athletic Centre located in Toronto, ON.  The Mattamy Athletic Centre is a 210,000 square foot multipurpose sports and entertainment facility that is owned by Ryerson University and is located in the former Maple Leaf Gardens.  It is the home of Ryerson Athletics, and the facility consists of an arena that seats approximately 2,700 for hockey and ice events, and 4,000 for stage events.  There is also a double gym that can accommodate 1,000 spectators, over 10,000 square feet of office and meeting room space, and a 7,000 square foot fitness and high performance centre.  As a valued member of the building operations team, you will contribute to the overall operation of the entire facility.

Job Functions / Areas of Responsibility

  • Operate building systems in order to satisfy event and customer requirements.
  • Supervise conversion crew for event set ups and tear downs.
  • Coordinate event logistics as assigned.
  • Perform janitorial work throughout the facility.
  • Operate  equipment including Zamboni/Forklift/Man-lift
  • Maintain and repair building equipment.
  • Advocate safe work practices and customer service.
  • Perform other duties and responsibilities as assigned.

Qualifications:

  • Previous experience in a multi sport/entertainment facility
  • Possess a working knowledge of general building systems.
  • Ability to multi-task and meet deadlines.
  • Strong verbal communication skills in the English language.
  • Ability to work under high pressure and work evenings, weekends and holidays.
  • An ongoing awareness and responsiveness to client satisfaction.
  • Knowledge of arena operations and ice maintenance is an asset

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you legally entitled to work in Canada?
2. YES/NO: Do you have previous experience working in a multi-sport / entertainment facility?
3. YES/NO: Are you available to work a rotating schedule that will include weekends, evenings, and holidays?


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Facility Operations/Security/Event Management: Engineering
PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)

Job Title:                                  Part-Time  Engineer

Reports to:          Chief Engineer

 

SUMMARY:

Skilled mechanical work in the operation and maintenance of heating and/or air conditioning and accessory equipment in a major facility and related work as required. The engineer is responsible for the operation and maintenance of the heating and/or air-conditioning and accessory equipment on an assigned shift. General assignments and standard operating instructions are established by a superior but employee is expected to perform routine work with no immediate supervision. Employee may supervise the work of semi-skilled helpers.

JOB DUTIES: (including but not limited to)

  • Starts pumps and adjusts valves.
  • Checks equipment for proper watch level, steam pressure and valve operation.
  • Operates and regulates compressors, fans, radiators, water heaters and water softeners.
  • Cleans and maintains pumps, screens, filters, strainers, pipes and other equipment.
  • Performs miscellaneous repair work incidental to operating duties.
  • Keeps records of operations, temperatures, pressures, fuel consumed etc.
  • Locates and replaces burned out lighting fixtures.
  • Assists in the set-up and take down of electrical needs for certain events.
  • Performs preventative maintenance and other work orders.
  • All other duties as assigned by the Chief Engineer.

 

QUALIFICATIONS:

 

  • Good knowledge of the methods, principles and practices involved in the operation and maintenance of steam-generated equipment, ventilating and air-conditioning systems and similar equipment and machinery.
  • Skill in the use of standard hand tools used in the repair of boilers, pipes, valves and similar equipment.
  • Ability to follow written and verbal instructions and to prepare operating and related records.
  • Experience in the operation and maintenance of steam and various types of heating and air conditioning equipment.
  • Completion of high school or trade school.

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Facility Operations/Security/Event Management: Conversion Crew
EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)

Reports To:  Event Services Supervisor

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Compensation:  $9.00/hour

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the partl time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?
3. YES / NO: Are you 18 years of age or older?


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Facility Operations/Security/Event Management: Food/Beverage Management
DIRECTOR OF FOOD AND BEVERAGE - Pueblo Convention Center (Pueblo, CO)

Job Summary:

The Director Food & Beverage is responsible for the efficient, professional and profitable operation of facility.  This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. 

Essential Job Functions:

  • Ensure legal, efficient, professional and profitable operation of the assigned venue.

  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, labor and product costs, wage and salary control, P&L financial statements.

  • Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.

  • Oversee scheduling and labor allocation.

  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.

  • Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.

  • Directs and assists managers in preparing and attaining future goals.

  • Provides each manager with the proper direction and follows up on all assignments.

  • Inspects the operation on a regular basis to ensure that the established quality standards are maintained.

  • Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.

  • Develops an effective management team.

  • Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.

  • Evaluates each manager’s performance and makes recommendations for their improvement.

  • Reviews and assists in the development of menus and marketing plans with the appropriate department heads.

  • Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

     

    Knowledge, Skills and Abilities:

  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.

  • Ability to make sound business/operations decisions quickly and under pressure.

  • Ability to speak, read, and write in English.

  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.

  • Ability to work well in a team-oriented, fast-paced, event-driven environment.

  • Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.

  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.

  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to PCC.

  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).

  •  Ability to handle cash accurately and responsibly.

  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

  • Ability to work independently with little direction.

     

    Education and Experience:

  • MA or MS; BA or BS with business-related major; accounting minor or credits preferred.

  • Minimum 5 years management experience in food-related or concessions industry.

  • Concessions Manager Certificate from the National Association of Concessionaires.

  • Nationally recognized, advanced food service sanitation training course certification.

    Physical Dimensions:

    Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl.  The employee is frequently required to lift up to 50 pounds.  The vision requirements include the ability to adjust focus, peripheral vision and close vision.


    EOE.DFWP.


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Facility Operations/Security/Event Management: Food/Beverage Management
CATERING SALES MANAGER - Spectra Food Services and Hospitality (Owensboro, KY)

SUMMARY:

The Catering Sales Manager promotes and books Food and Beverage events, within assigned market, for the facility through an aggressive marketing and sales program; works with the client on rates and terms of the contract; services the Food and Beverage needs of the client; and conveys that information to all departments.  Essentially, they work with the client from the beginning to the end.

Obtaining New Clients & Maintaining Existing Clients

  • Set appointments and make outside calls to potential clients.

  • Make solicitation calls, mailings, emails and other forms of customer contact.

  • Research, identify and establish the appropriateness of groups for the facility.

  • Attend industry events and tradeshows.

  • Promote the convention center to all potential clients utilizing food and beverage; conduct facility tours; answer questions and provide information regarding facility services, policies and procedures; and assist clients in finalizing booking arrangements.

  • Conduct tastings for all contract clients interested for decision making purposes; arrange all details with Event Services and showcase linens and décor items.

  • Make verbal presentations to groups of various sizes.

  • Meet specified goals and objectives for facility usage.

  • Meet with clients after event to discuss rebooking the event for next year (if applicable)

  • Establish and maintain effective working relationships with those who contacted in the course of work.

  • Coordinate and plan Annual Tastings on an as needed basis.

     

    Proposals and Contracts

  • Draft proposals

  • Negotiate pricing to best suit clients and facility.

  • Create sample menus with Director of Food & Beverage and Executive Chef to send to client

  • Prepare license agreements and correspondence to clients.

  • Answer any questions client may have regarding contract.

     

    Communication

  • Create event resumes for events needing food and beverage services.

  • Main sales contact for all groups within assigned market.

  • Enter and maintain complete and accurate information in Ungerboeck software.

  • Serve as a liaison with industry representatives, the general public , outside vendors, and other convention center departments and divisions.

     

    Event Attendance

  • Assist banquet staff during catering functions.

  • Introduce banquet staff and remain in attendance to ensure the event goes as planned.

    Billing

  • Create estimate to give to client 7 days prior to event & collect full payment.

  • Prepare payment for Finance to process.

  • Serve as liaison between the client and the Finance Department

    Other Duties

  • Participate in the development of newsletters and other marketing materials.

  • Provide assistance and staff support to the Director of Sales & Marketing.

  • Prepare reports, correspondence, memoranda, agreements and forecast projections

  • Exemplify the “How You Doin” principles.

  • Attend outside events

  • Perform other duties as assigned.

    PREFERRED QUALIFICATIONS

  • Ability to work a flexible schedule including nights, weekends, and holidays, as required.

  • Bachelor’s degree from an accredited college or university with major coursework in marketing, business administration, or a related field. A combination of education and experience may be substituted.

  • Two to four years of increasingly responsible sales and marketing experience, preferably in a convention center or a major hotel.

  • Experience in public facility highly preferred

  • Knowledge of EBMS software preferred.

    KNOWLEDGE, SKILLS & ABILITIES

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word, Outlook, and PowerPoint. Training on industry software will be provided.

  • Must be constantly aware of changing events, such as staff or supply shortages.

  • Organized, and focused on customer service.

  • Knowledgeable in the procedures, methods, and techniques of marketing and sales.

  • Experience with event scheduling and booking procedures.

  • Accurate financial reporting.

  • Knowledgeable in food, beverage, and hospitality practices.

     

    Intellectual/Social Demands:

  • Multitasking under time constraints

  • Attention to precise details and accuracy

  • Interpersonal skills including the ability to motivate and inform staff, being able to recognize and resolve conflicts, being able to openly communicate cleary and concisely in writing and verbally.

     

    Physical demands:

  • While performing duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.  Employee will frequently move about inside and outside various areas of the facility and surrounding businesses to interact with internal/external clients.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required, due to business demands and event operations, to lift and/or move up to 25 pounds.

     

    Work environment:

  • The duties of this position are performed primarily in doors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

  • Sales Calls may require transportation both locally and out of town.

    The above job descriptions are intended to describe the general nature and level of work being performed and not to be construed as an exhaustive list of all responsibilities and duties. Job Description is subject to change.

    EOE.DFWP

    I have read and understand the above job description.  I am also aware that these responsibilities may change from time to time with or without notice.                                     

                     

NAME: ______________________________________________________     DATE: _______


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT COORDINATOR - Spectra Venue Management (Virginia Beach, VA)

Summary:

 

Serves as event coordinator providing professional client services support while serving as a liaison between clients and facility departments to oversee all aspects of facility operations related to events.  Oversees volunteer usher program providing support and guidance to the volunteer coordinator.

 

Qualifications:           

 

- College Degree preferred, equivalent work experience will be considered

- Strong management, motivational & organizational skills

- Excellent interpersonal & communication skills

- Demonstrated ability to function in a fast-paced, high-pressure environment

- Proficient in use of Microsoft Office, Volgistics and Smartdraw software experience desired

- Willingness to work nights, weekends, and holidays above and beyond normal working hours

- Must be able to work independently and be self-motivated

- Must be able to sit, stand or walk for long periods of time (minimum of 4 hours)

- Must be able to work varied shifts including nights, weekends and holidays

- Previous event and volunteer management experience preferred     

Job Functions:           

- Act as liaison for building with all parties involved in the event on event day.

- Coordinate event requirements with caterers, client and building staff.

- Prepare data sheet for building personnel prior to each private event.

- Present event reviews in weekly wrap up meeting.

- Assist with all recruiting, training and managing of house and area managers, and volunteers.

- Assist with the scheduling of all house and area managers, EMT, security and volunteer ushers for all events.

- Manage volunteer program including policies, procedures and standards of volunteer service.

- Serve as manager on duty as required by General Manager.

- Communicate with building staff all requirements prior/during/post event schedule.

- Answer incoming event request forms for private room rentals.

- Participate in event previews/reviews in weekly Production staff meeting.

- Assist Event Manager with documents distributed to all departments.

- Assist Event Manager with implementation of new programs.

- Other duties and responsibilities as assigned

 

 

EOE. DFWP.


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Facility Operations/Security/Event Management: Conversion Crew
CHANGEOVER MANAGER - Spectra Venue Management (Orlando, FL)

SUMMARY: The Changeover Manager provides direct supervision to the changeover and cleaning crews for facility functions for all events.

QUALIFICATIONS:                   

  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, or related field required
  • Minimum of two (2) years of experience in facility operations preferably with a sports facility, convention center or other multipurpose public assembly facility
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment and possess superior interpersonal and communication skills
  • Must be self-motivated and have excellent organizational skills
  • Possess a working knowledge of audio / video and information technology systems preferred
  • Ability to work event nights, weekends and holidays as required
  • Ability to climb stairs and lift 40 lbs, unaided.

JOB FUNCTIONS:        

  • Assume management responsibility for all Changeover services and activities pertaining to any given CFE Arena or Venue events.  Those responsibilities will include, scheduling of staff for shifts, executing event setup, teardown and custodial tasks post event when the custodial Supervisor isn’t available.
  • The Changeover Manager must be present for planning and briefings prior to any scheduled changeover shift
  • The Changeover Manager must be able to continuously move around the arena during a shift to insure all tasks are being done and all checklists are being followed and sign off on.
  • Select, train, motivate and evaluate changeover and cleaning staff when necessary; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures
  • Ability to follow written instruction, interpret AutoCAD drawings and blueprints
  • Assign appropriate changeover and custodial personnel to accurately and   efficiently set-up, tear down and clean for all event needs
  • Communicate between shifts the necessary tasks that still need to be completed
  • Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball floors, etc.
  • Maintains changeover and custodial equipment
  • Maintain the cleanliness of the storage room areas
  • Perform other duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work days, nights and weekends as required?
2. Do you have a valid driver’s license?
3. Do you have at least 4 years of maintenance experience?


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Facility Operations/Security/Event Management: Maintenance
Maintenance Technician - Spectra Venue Management (Orlando, FL)

SUMMARY:                 The Maintenance Technician provides hands on repairs and maintenance to all facility systems as assigned by the Chief Engineer.

QUALIFICATIONS:    

  • Minimum four (4) years experience in building maintenance; experience in plumbing, electrical, building repair and carpentry work preferred
  • Experience in a convention center, sports & entertainment or hospitality industry strongly preferred
  • High school diploma or equivalent preferred.
  • Certification to operate a forklift is preferred
  • Specialized training / experience in the repair and maintenance of building HVAC and related systems preferred
  • Must have experience with power and hand tools
  • Familiarity with OSHA requirements
  • Required to work independently and under minimal supervision
  • Ability to work event nights, weekends and holidays as required
  • Ability to climb stairs and lift 40 lbs, unaided.

JOB FUNCTIONS:  

  • Perform routine maintenance, operations, inspections and repairs on all   systems, including HVAC, electrical/lighting systems, mechanical and plumbing equipment, refrigeration equipment systems, boilers, water pumps and building control system.
  • Participate in the delivery of building maintenance & repair needs for events                                                 
  • Assist in work planning for facility maintenance and operations; identify and resolve problems; monitor work flow; review and evaluate work projects, methods and procedures
  • Ensure compliance with hazardous materials communication program, material safety data sheets and required records and permits.   Ensure a safe work environment at all times
  • Perform related duties and responsibilities as required

EOE. DFWP.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work days, nights and weekends as required?
2. Do you have a valid driver’s license?
3. Do you have at least 4 years of maintenance experience?


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Facility Operations/Security/Event Management: Event Operations/Management
BUILDING COORDINATOR - Spectra Venue Management (Des Moines, IA)

SUMMARY:

The Building Coordinator oversees the areas of housekeeping, grounds maintenance, room sets and convention services of the Iowa Events Center. The Building Coordinator must be able to lead crews (10+) in housekeeping and set ups; responsible for daily check lists and labor allocation sheets.

 

ESSENTIAL FUNCTIONS (including, but not limited to…):

§  Leads teams of 10+ in housekeeping and set ups

§  Trains and motivates part time staff in daily activities

§  Responsible for thorough execution of daily check lists

§  Promptly reports any concerns or personnel issues to Operations Management

§  Verifies and reports information from daily cleaning checklists throughout facility

§  Responsible for filling out and verifying quality room sets and other event paperwork

§  Operates an assortment of equipment including: forklifts, pallet jacks, buffers/burnishers, rider sweepers/scrubbers, walk behind scrubbers, blowers, vacuums, snow removal equipment and others as needed.

§  Handle folding chairs, stacking chairs, tables of various shapes and sizes, drapery and skirting

§  Responsible for safe use of various supplies including a variety of cleaning chemicals, mops, brooms, shovels and scrapers in completion daily tasks

§  Responsible for accurately completing room sets

§  Direct housekeeping, set up crews, and temporary staff during events

§  Provide excellent customer service assistance to internal and external clients

§  Exemplify the How You Doin philosophies

NON ESSENTIAL FUNCTIONS:

§  Perform other duties as assigned

QUALIFICATIONS: 

§  High school diploma, GED or equivalent required

§  Must have a demonstrated ability to function in a fast paced, high-pressure environment

§  Ability to read and accurately interpret event resumes for room sets

§  Ability to handle multiple tasks at one time and meet deadlines

§  Experience in public facility strongly preferred

§  Familiarity with OSHA requirements

§  Demonstrated experience in handling multiple tasks at one time and meet deadlines

§  Demonstrated ability and proficiency with various event sets

§  Complete and pass onsite forklift Forklift Certification class within 6 months position

§  Must have demonstrated ability to lead large teams of 10+ employees with minimal direction

§  Superior interpersonal and communication skills

§  Ability to work both independently and as part of a team

§  Ability to communicate clearly and concisely in the English language, both orally and in writing

§  Possession of or ability to obtain a valid drivers license highly desirable

§  Demonstrated self-starter

§  Must have open availability to work long hours including nights, weekends and holidays.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

§  While performing duties of this job, the employee is frequently asked to multi-task under time constraints and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written and diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others verbally and/or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. This position requires employee to frequently work both independently and as part of a team for variety of tasks. 

Physical demands:

§  While performing duties of the job, the employee frequently lifts and moves facility equipment, supplies and/or tools.  Employee will constantly move about inside and outside various areas of the facility before/during/after events; position will require employee to frequently bend, stoop, or crouch in order to set-up, tear down or clean in various areas of the building and grounds.  Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will as needed operate various machines in cleaning and maintenance of building; employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee may frequently be required due to business demands and event operations to lift and/or move up to 75 pounds.

 

Work environment:

§  The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.

 

This job description is subject to change.

EOE.DFWP

 

                         


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS SUPERVISOR - Spectra Venue Management (Muskogee, OK)

Summary: The Operations Supervisor provides direct supervision to full and part time Building Attendants, specifically in the areas of housekeeping and conversions at the Muskogee Civic Center.

ESSENTIAL JOB FUNCTIONS:

  • Assume management responsibility for all services and activities involved in the operations of arena

  • Select, train, motivate and evaluate operations staff

  • Implement Performance Improvement procedures on a timely basis

  • Ensure staff is working safely and are aware of proper safety guidelines

  • Provide or coordinate staff trainings and safety programs

  • Works with employees to correct deficiencies; implement discipline and termination procedures

  • Assist in the planning, directing, coordinating and reviewing the work plans for facility operations

  • Oversee changeover and housekeeping crews during events and non-event hours of operation and assist when needed

  • Schedules appropriate changeover and housekeeping crew to accurately and efficiently set up, clean and tear down events and adjusts as necessary

  • Maintains departmental equipment

    NONESSENTIAL JOB FUNCTIONS:

  • Perform other duties as assigned

    QUALIFICATIONS:

  • Prefer degree in Facility Operations/Sports Management and/or a minimum of  (5) years experience in an operations position in an Arena, Convention Center or Public Assembly Facility

  • Minimum of (2) years experience in set up/housekeeping, event coordination or related field

  • Must have ability to function in a fast paced, high pressure environment

  • Familiarity with OSHA requirements

  • Possess superior interpersonal and communication skills

  • Must possess valid driver’s license

  • Must have the ability to work long hours including nights, weekends and holidays

  • Self-motivated and have excellent organizational skills

  • Must have working knowledge of computer systems and programs such as Microsoft Excel

     

 

 

INTELLECTUAL/PHYSICAL/SOCIAL DEMANDS & WORK ENVIRONMENT:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical Demands:

  • While performing the essential functions of this position, the employee constantly communicates via email, telephone and in-person with others and exchanges accurate information; occasionally lifts, moves and places facility operations equipment; constantly moves about/around the facility to inspect the work of staff and interact with clients and vendors.

     

    Work Environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and when equipment is operating and minimal during non-events and when equipment is not operating.

     

    EOE.DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
FACILITY OPERATOR - Spectra Venue Management (Oshawa, ON)

SUMMARY:

As a valuable member of the Operations team, you will deliver championship, customer friendly service throughout the organization. Under the direction of the Operations Manager and Assistant Operations Manager, you will be directly involved in the daily operations of the facility.

ESSENTIAL JOB FUNCTIONS:

  • Operate ice resurfacer and all related assigned duties necessary for the safe operation – blade changes, oil changes and daily greasing schedules
  • Maintain a professional level of ice quality with daily assigned maintenance
  • Assist in directing all P/T staffing including the delegation of daily duties
  • Understand and maintain records and logbook entries related to the refrigeration plant and other life safeties equipment
  • Climb stairs and be able to lift 50-75lbs unaided
  • Responsible for opening and closing the facility – including arming, disarming and security checks
  • Good knowledge of hand and power tools
  • Basic knowledge of building repairs/maintenance such as plumbing, drywall, picture installs, bulb changes, etc…
  • Comprehend, communicate and execute clear instructions for event set ups
  • Lead small crews setting up for events using folding chairs, staging, drapery, stacking chairs and tables of various shapes and sizes
  • Perform daily cleaning requirements/projects and able to communicate proper cleaning procedures to employees
  • Work independently to complete a list of tasks in a timely fashion to the desired standard
  • Establish and maintain effective working relationships with staff and facility users.
  • Must express a willingness to learn and adapt to a changing work environment
  • Handle multiple tasks at one time and meet strict deadlines
  • Possess superior interpersonal and communication skills in a fast paced, high-pressure environment
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends and holidays.
  • Adhere to all Global Spectrum service standards and policies including Health & Safety
  • Work in compliance with the provisions of the Occupational Health & Safety Act

NONESSENTIAL JOB FUNCTIONS:

  • Perform other duties as assigned by the Operations Manager and/or the Assistant Operations Manager

PREFERRED QUALIFICATIONS

Experience:

  • Basic knowledge of HVAC systems, Arena Refrigeration systems and BAS controls
  • Previous experience operating an ice resurfacer and use of all ice equipment & tools
  • Basic computer knowledge – Outlook, Excel, Word

Education / Training:

  • Must possess or be able to obtain a TSSA Class B refrigeration certificate, within one year of hire date
  • Any post-secondary education in a related field is considered an asset
  • C.I.T Certification through the ORFA is desired
  • Fork lift certification is an asset
  • First Aid & WHMIS trained

 

PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential functions of the job, the employee is required to move tables, chairs, couches, barricades, etc.; operates ice resurfacer and related ice equipment; long periods of time standing on your feet and constantly moves about the arena and event sites before, during and after events to service clients and assist staff; constantly communicates via two-way radio, cell phone, email and in-person with others to exchange accurate information.

Work Environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

E&OE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally entitled to work in Canada?
2. Do you currently possess a Class B Refrigeration Certificate or any related Certifications?
3. Do you have experience operating an ice resurfacer?


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS SUPERVISOR - Spectra Venue Management (Des Moines, IA)

SUMMARY:

The Operations Supervisor provides direct supervision to full and part time Building Attendants, specifically in the areas of housekeeping, room sets and conversions at the Iowa Events Center.

ESSENTIAL FUNCTIONS (including, but not limited to…):

§  Assume management responsibility for all services and activities involved in the operations of all arena and exhibition hall spaces

§  Select, train, motivate and evaluate full and part time staff

§  Provide staff training for all employees (including temporary workers)

§  Deliver and follow up on Performance Improvement procedures on a timely basis

§  Ensure staff is working safely and are aware of proper safety guidelines

§  Responsible for execution of and compliance with Union Contracts

§  Provide or coordinate staff trainings and safety programs

§  Works with employees to correct deficiencies; implement discipline and termination procedures in a timely fashion

§  Assist in the planning, directing, coordinating and reviewing the work plans for facility operations

§  Review and understand event documents in order to forecast staffing and equipment needs for all arena & convention events

§  Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities

§  Coordinate facility arrangements with concessionaires and AV

§  Oversee changeover and housekeeping crews

§  Schedule appropriate changeover and housekeeping crew to accurately and efficiently set up, clean and tear down events and adjust/notify employees as necessary

§  Maintains departmental equipment; notify Operations Manager when repairs are needed

§  Provide excellent customer service assistance to internal and external clients

§  Exemplify the How You Doin philosophies

NON ESSENTIAL FUNCTIONS:

§  Perform other duties as assigned

QUALIFICATIONS: 

§  High school diploma (or equivalent)

§  Minimum of two (2) years experience in an operations position in an arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination

§  A degree in Facility Management or related field is an acceptable substitution for years of experience

§  Must have ability to function in a fast paced, high pressure environment

§  Familiarity with OSHA requirements

§  Possession of forklift certification within 90 days of employment

§  Possess superior interpersonal and communication skills

§  Ability to communicate clearly and concisely in the English language, both orally and in writing

§  Must have the ability to work long hours including nights, weekends and holidays

§  Self-motivated and have excellent organizational skills

§  Possess valid driver’s license or have the ability to acquire

§  Ability to work independently and as part of a team

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

§  While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

§  While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure; employee will as needed operate fork lift, high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds

Work environment:

§  The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.

                                    

This job description is subject to change.

EOE.DFWP

I have read and understand the above job description.  I am also aware that these responsibilities may change from time to time with or without notice.

                                     

                 

NAME: ______________________________________________________     DATE: ___________________

 


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Facility Operations/Security/Event Management: Electrician
ELECTRICIAN - Spectra Venue Management (Glendale, AZ)

Job Summary

The electrician is responsible for monitoring lighting, power distribution, power plant equipment and reading / interpreting control circuits, schematics, diagrams, blueprints and specifications to ensure proper arena operations.  Recent related facilities experience (Plumbing, Locks, HVAC, Chillers, or Boilers etc.).

tasks and Responsibilities

  • Position responsible for troubleshooting electrical problems as may arise on any and all Arena equipment.

  • On venue during events at the Arena, to identify and resolve facility electrical issues.

  • Completion of construction, renovation and electrical projects.

  • Other duties as deemed necessary or as directed.

Required knowledge, Skills and abilities

  • Must possess recent related experience – preferably in a multi purpose Arena

  • Must possess a solid electrical background and experience for all facets of their field.

  • Must have the knowledge to interpret and read blue prints.

  • Solid understanding of OSHA and all related safety procedures.

  • A complete working knowledge of all electrical tools, testers, meters, and gauging devices. VOM’s amp meters, load devises, circuit testers, toners, etc.

  • The electrician needs to know how, and use; safety equipment, lock out – tag out devices and all other means to protect himself and others.

  • Proper use and maintenance of all related equipment and inventory control.

  • A strong understanding of the importance of job execution is necessary along with taking responsibility for their decisions.

  • Demonstrated sound organizational, coordinating and personal interface skills.

  • Demonstrated excellent written and verbal communication skills.

  • Proven job reliability, diligence, dedication and attention to detail.

  • Must be flexible with some nights, weekends and/or holidays for events.

  • Ability to handle multiple tasks at one time and meet deadlines and function under stress.

  • Possesses computer skills, working knowledge of Microsoft Office

  • Experience with electronic preventive maintenance programs preferred. 

  • Ability to climb stairs, lift 40 lbs. unaided and perform work at high heights

education and formal training

  • High School diploma or GED required.

  • Journeyman License or proven experience level.

experience

  • A minimum of 7 years as a craftsman with 5 years as a lead electrical position.

  • Experience in a service industry preferred.

  • Additional skill sets; welding, carpentry, locksmith, HVAC or mechanical a big plus.

Material and equipment used

  • Power/Hand tools, meters, Scissor lifts and forklift.

  • Company Vehicles.

Office equipment: copier, computer/keyboard, telephone and fax.


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Facility Operations/Security/Event Management: Maintenance
PART TIME EXTERIOR FACILITY SERVICES - Spectra Venue Management (Overland Park, KS)

Summary:       

Global Spectrum seeks skilled, motivated and reliable individuals to fill the part time Exterior Facility Services worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Exterior Facility Services Worker provides custodial, housekeeping and light maintenance tasks as assigned for the exterior areas of the Convention Center. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Exterior Facility Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

 

Requirements:

  • Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
  • Must be 18 years of age or older
  • Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
  • Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
  • Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

 

Salary: $10.00/hour

 

How to Apply:  Please apply in person at the Overland Park Convention Center Guest Services Office or Administrative Office or visit http://comcast-spectacor.teamworkonline.com and click the “Overland Park Convention Center” tab.

Closing Date:   Open Until Filled           

Global Spectrum maintains a drug-free work place for its employees and is an Equal Opportunity Employer.


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS SUPERVISOR - Spectra Venue Management- Berglund Center (Roanoke, VA)

Summary:

The Operations Supervisor provides direct supervision to part time operations employees, specifically in the areas of operations, room sets and conversions at the Berglund Center.

Essential Functions (including, but not limited to…):

  • Assume management responsibility for all services and activities involved in the operations of all Coliseum, Theatre, Convention and Exhibition Hall spaces

  • Select, train, motivate, and evaluate part time staff

  • Provide staff training for all employees, including temporary workers

  • Ensure staff is working safely and is aware of proper safety guidelines

  • Work with employees to correct deficiencies in a timely fashion

  • Review and understand event documents in order to forecast staffing and equipment needs for all arena and convention events

  • Oversee changeover crews

  • Schedule appropriate changeover and housekeeping crews to accurately and efficiently set up, clean, and tear down events and adjust/notify employees as necessary

  • Maintain departmental equipment; notifies Operations Manager when repairs are needed

  • Operate Olympia Machine for ice maintenance

 

Non-Essential Functions:

  • Perform other duties as assigned

 

Qualifications:

  • High School diploma (or equivalent)

  • Minimum of two (2) years experience in an operations position in an arena, convention center or public assembly facility with knowledge of set up, housekeeping, and event coordination

  • A degree in Facility Management or related field is an acceptable substitution for years of experience

  • Must have ability to function in a fast paced, high pressure environment

  • Familiarity with OSHA requirements

Intellectual/Social Demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including:  following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in a prescribed time frame.  This position also requires frequent use of interpersonal skills including:  ability to direct, motivate, and inform staff, foster collaboration, ability to recognize and resolve conflicts, communicate openly in writing and verbally with clients.

 

Physical Demands:

  • While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the facility before, during, and after events to interact with internal and external clients, and supervise the work of employees.  Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure.  Employee will operate fork lift and high lift for assessment and maintenance of building and equipment.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers.  Employee will use E-mail and in-person communications with others in exchange of accurate information.  Employee will occasionally lift up to 75 pounds as maintenance, operations, and emergency situations demand.

 

 

Work Environment:

  • The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment, and moderate to loud during event days and when equipment is in operations.

 

This job description is subject to change.

EOE, DFWP


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Facility Operations/Security/Event Management: Engineering
EXHIBITOR SERVICES MANAGER - Spectra Venue Management- Duke Energy Convention Center (Cincinnati, OH)

SUMMARY:

Provides professional client services support while serving as the primary liaison between clients and facility departments to oversee all aspects of facility operations related to events.  Supervises and coordinates the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process exhibitor electrical, utility and cleaning orders: Effectively communicates these needs to the Utility Services Manager (USM), Exhibitor Services Coordinator, Electrical Engineer, sub-contracted engineering staff and the operations department.  Job responsibilities also include on-site Exhibitor Service Desk coverage as required per event specifications.  Requires a commitment to work a flexible and irregular work schedule according to specific event agendas and assignments, including lengthy hours, early mornings, late evenings, weekends and holidays

ESSENTIAL FUNCTIONS (including, but not limited to…):

  • Responsible for planning, coordinating & supervising the logistics of completing exhibitor service orders

  • Process exhibitor service orders and provide show support while operating the Exhibitor Services Desk as needed during Trade and Consumer shows and some special events when warranted

  • Process credit card orders and record all money received for exhibitor services pre/present/post events

  • Process, distribute, and track all exhibitor services orders

  • Process Exhibitor Service collections following show floor electrical audits to collect payment for services

  • Work closely with Event Managers to coordinate exhibitors/clients customer services relations

  • Coordinate with Director of Event Services and Event Managers in customizing Exhibitor Kits for required service forms

  • Participate as a Committee Member for in-house produced consumer shows or special events as assigned

  • Assist the Event staff with coverage of events while serving as the Facility Manager on Duty as required

  • Frequently required & responsible to work a flexible & irregular schedule, including lengthy hours, early mornings, late evenings, weekends & holidays as required by specific event agendas, event requirements & event assignments

  • Intermittently assist other Event Managers with additional event management coverage as required per events

  • Conduct room setup specification checklists

  • Administer events and ensure Global Spectrum management policies & procedures & objectives are upheld

  • Prepare client/exhibitor event management packet & distribute to clients

  • Participate in event previews/reviews in weekly Production staff meetings

  • Receive, respond, & resolve challenges and complaints that may occur during events from clients or guests

  • Research and resolve customer service issues before/during/after events

  • Maintain an active and positive relationship with internal and external partners

  • Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes

  • Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.

  • Exercise discretion and utilize independent decision making during events that will best represent the Duke Energy Convention Center and serve the client

  • Interacts with other facility staff in a professional, courteous, & cooperative manner

  • Provide excellent customer service to internal and external clients

  • Exemplify the How You Doin philosophies

SPECIAL CHARACTERISTICS/KNOWLEDGE:

  • Self-motivated with excellent interpersonal & communications skills & the ability to function & make management

    decisions in a fast paced high pressure environment

  • Ability to multi-task under time constraints

  • Ability to work effectively in a service oriented environment subject to frequently changing priorities

  • Must be able to respond calmly and make rational decisions, when handling conflicts

NON ESSENTIAL FUNCTIONS:

  • Perform other duties as assigned

 

QUALIFICATIONS: 

  • College degree from an accredited college or university with major coursework in Accounting, Financial Management, Business Administration or a related field preferred

  • Experience in tradeshow and consumer show exhibitor services preferred

  • Working knowledge of MS computer applications

  • Capable of finishing multiple tasks in a timely and accurate manner

  • Possess superior communication and interpersonal skills and ability to work well with others

  • Ability to communicate clearly and concisely in the English language, both orally and in writing

  • Proven ability to handle money efficiently, while keeping detailed and accurate records

  • Ability to work independently and as part of a team

  • Must be available to work a flexible & irregular schedule, including lengthy hours, early mornings, late evenings, weekends & holidays as required by specific event agendas, event requirements & event assignments

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will occasionally be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

    Physical demands:

  • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.  Employee will constantly move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients and supervise the work of employees during events.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

    Work environment:

  • The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

     

    This job description is subject to change.

    EOE.DFWP

                                         


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Spectra Venue Management- Duke Energy Convention Center (Cincinnati, OH)

SUMMARY:     

Provides professional client services support while serving as the primary liaison between clients and facility departments to oversee all aspects of facility operations related to events.  Requires commitment to work a flexible and irregular schedule, including lengthy hours, early mornings, late evenings, weekends and holidays according to specific event agendas and assignments.

ESSENTIAL FUNCTIONS (include, but are not limited to…)

·         Responsible for planning, coordinating, & facilitating the logistics of events hosted within the facility

·         Serve as the primary building liaison between clients & facility departments to ascertain precise event requirements

·         Frequently required & responsible to work a flexible & irregular schedule, including lengthy hours, early mornings, late evenings, weekends & holidays as required by specific event agendas & event assignments

·         Communicate timely & accurate event specifications with building staff & communicate all requirements of the pre/present/post event schedules and agendas

·         Produce & distribute event resumes utilizing the Ungerboeck EBMS event management software program

·         Ensure all event insurance certificates & licenses and/or permits required for production of events are obtained in a timely manner & adhered to; including enforcing City of Cincinnati ordinances & codes, City of Cincinnati & NFPA fire code requirements, etc.

·         Serve as facility manager on duty as required by event assignment schedule of events

·         Intermittently assist other Event Managers with additional event management coverage as required per events

·         Conduct room setup specification checklists

·         Administer events and ensure Global Spectrum management policies & procedures & objectives are upheld

·         Prepare client/exhibitor event management packet & distribute to clients

·         Participate in event previews/reviews in weekly Production staff meetings

·         Receive, respond, & resolve challenges and complaints that may occur during events from clients or guests

·         Assist Engineering Department with electrical payment collections duties and responsibilities as required

·         Distribute post event client surveys

·         Interacts with other facility staff in a professional, courteous, & cooperative manner.

NON ESSENTIAL FUNCTIONS:

·         Perform other duties as assigned

SPECIAL CHARACTERISTICS/KNOWLEDGE:

  • Self-motivated with excellent interpersonal & communications skills & the ability to function & make management decisions in a fast paced high pressure environment
  • Ability to multi-task under time constraints

·         Ability to work effectively in a service oriented environment subject to frequently changing priorities

  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Must be able to work independently
  • Must be able to respond calmly and make rational decisions, when handling conflicts
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.  Employee will constantly move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients and supervise the work of employees during events.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

 

Work Environment:

  • The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.

PREFERRED QUALIFICATIONS:

Experience:

  • Minimum (2-4) two to four years of event management experience in a public assembly venue preferred; equivalent work experience will be considered

 

Education / Training:

  • Proficient in use of Microsoft Office programs; experience with AutoCAD & Ungerboeck EBMS preferred

 

  • Bachelor’s degree or better earned from an accredited college or university with major course work in facility management, marketing, business administration or related field or related experience.  

EOE.DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENTS - Spectra Venue Management- Durham Convention Center (Durham, NC)

SUMMARY:

The Director of Events is primarily responsible for overseeing all aspects of service delivery methods.  Directs, manages, supervises and coordinates the activities and operations of Convention/Event Services and Exhibitor Services functions assuring the highest quality service program to assure rebooking of events. Director of Convention Services provides highly responsible staff assistance to the General Manager.

PREFERRED QUALIFICATIONS

  • Minimum of three (3) years of increasingly responsible experience in event management or convention services with a conference center, hotel or other multi-purpose public assembly facility

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education

  • Possession of, or ability to obtain a current CPR certificate

    Special Knowledge Of:

  • Public Assembly facility management

  • Operational characteristics of events

  • Principles and practices of conference/event services

  • Needs of users of the facility

  • Customer service practices

  • Facility use contracts

  • Fire and public safety regulations

  • Food service practices and regulations

  • A/V equipment and electronic systems in public assembly facilities

  • Budget preparation and control

  • Public Relations

  • Terminology used in entertainment/convention/public assembly settings

  • Relevant federal, state and local regulations

  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

 

RESPONSIBILITIES: (including, but not limited to…):

  • Supervise event activities for all facility events

  • Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events

  • Recruit, interview, select, train, motivate and evaluate Conference Services Managers and Service Staff, AV/IT Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

  • Exercise direct supervision over Event Managers, Service staff and AV/IT Manager

  • Conducts regular physical inventories of Beverage items and supplies.

  • Establishes controls to minimize food, beverage and supply waste and theft.

  • Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles

  • Monitors monthly to annual food and labor costs and monitors actual financial results, takes corrective action where necessary to ensure financial goals are met.

  • Prepares required reports accurately and submits them on time.

  • Assist the General Manager in planning, directing and managing the day-to-day operations of the Convention Center.

  • Address and recommend action on personnel matters

  • Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly

  • Inspect facilities to ensure they are being maintained properly for events

  • Develop and implement programs, policies and procedures for the Convention Center

  • In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events

  • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges

  • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner

  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

  • Conduct planning and operational meetings as required to ensure smooth coordination of event activities

  • Assist sales managers in preparation of pre-booking cost estimates

  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting

  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities

  • Prepare and present regular staff reports and other related correspondence

  • Work with other department directors in a variety of tasks

  • Develop or direct the development and preparation of comprehensive management reports and manuals

  • Interpret and apply all relevant federal, state and local regulations

  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users

  • Perform other duties as required

ACCOUNTABILITIES:

  • Operational characteristics, services and activities of convention/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices

  • Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment

  • Abide by operating standards outlined in catering policies and procedures manual

  • Principles and practices of supervision, training and performance evaluation

  • Proficient in the use of Microsoft Office applications and internet applications

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

    AUTHORITY:

  • Provide administrative and professional leadership and direction for all event related activities

  • Plan, service, and supervise large events

  • Recommend and implement goals, objectives, and practices for providing effective and efficient customer service


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Facility Operations/Security/Event Management: Security
PUBLIC SAFETY OFFICER - Spectra Venue Management- MassMutual Center (Springfield, MA)

Qualifications:

  • Must be mature, reliable and able to conduct themselves in a professional manner at all times
  • Excellent written and verbal communication skills
  • Able to work flexible hours including shift work, weekends and holidays
  • Have strong interpersonal skills
  • Ability to walk moderate distances and climb stairs
  • Ability to follow instruction and adhere to Policies and Procedures
  • Be bondable and not possess a criminal record for which you have not been pardoned
  • Background and/or training in law and security an asset

Job Functions:

  • Monitor and control access to and from the facility
  • Monitor life safety system and respond accordingly
  • Perform rounds to ensure security of the facility
  • Provide information and directions to guests
  • Keep clear and concise notes for security log
  • Perform other duties as assigned

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Facility Operations/Security/Event Management: Custodial/Housekeeping
BUILDING SERVICES WORKER - Spectra Venue Management- Overland Park (Overland Park, KS)

SUMMARY:

Under direct supervision from the Director of Operations or Building Services Supervisor, Building Services Workers perform custodial, housekeeping and light maintenance tasks as assigned. In the absence of the Director of Operations or Lead Worker, Building Services Workers may receive instruction from the Event Services Supervisor, Event Manager or Manager on Duty.

Job Duties: (include, but are not limited to…)

  • Work from general instructions, specifications and checklists.
  • Daily inspection of areas of responsibility
  • Maintain exterior of facility.  Tasks include picking up trash, emptying trash cans and sweeping parking lots.
  • Sweep, mop, scrub and wax floors
  • Wash walls, windows, stainless steel, counter tops and woodwork.
  • Clean restrooms and replenish supplies
  • Remove stains, clean and extract carpet
  • Dust, polish, arrange and move furniture and equipment
  • Remove trash and waste
  • Sort recyclables
  • Use hand tools or small powered equipment applicable to the work being performed
  • Perform facility and equipment maintenance tasks as assigned
  • Report defective equipment, facility damage, areas of the facility requiring cleaning to supervisor in an timely manner
  • Inventory and order janitorial supplies and paper products
  • Remove and keep clear snow and ice from sidewalks and stairs
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain cooperative-working relationships with those contacted in the course of work

  • Perform other duties as required

OTHER CHARACTERISTICS:

  • Work schedules are determined by event activity.
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends and holidays

PREFERRED QUALIFICATIONS:

Experience:

  • Must be at least 18 years of age

Education / Training:

  • High school diploma or equivalent GED

Licenses or Certificates:

  • Possession of or ability to obtain a Kansas or Missouri driver’s license


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Facility Operations/Security/Event Management: Event Operations/Management
LEAD FACILITY SPECIALIST - Spectra Venue Management- St Charles Convention Center (St. Charles, MO)

SUMMARY:

The Lead Facility Specialist assists in the completion of various custodial, housekeeping, maintenance and event setup activities. In the absence of the Facility Manager, the Facility Specialist may receive instruction from the Director of Operations, Director of Event Services, Event Services Manager or the Manager on Duty.

ESSENTIAL FUNCTIONS (including, but not limited to):

  • Set rooms according to the requested layouts.

  • Direct and communicate tasks to appropriate staff and frequently monitor performance and progress.

  • Supervise, train and manage the work of the scheduled facilities personnel.

  • Set-up and tear down a variety of equipment, including, but not limited to chairs, tables, staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape, plywood, field covers and tarps.

  • Operate an assortment of equipment including: buffers/burnishers, rider sweepers/scrubbers, walk behind scrubbers, blowers, vacuums, snow removal equipment and others as needed.

  • Complete general housekeeping duties, including, but not limited to clean restrooms, replenish supplies, clean carpet, dust, polish and rearrange furniture and remove rubbish and waste.

  • Perform facility maintenance tasks as assigned.

  • Report defective equipment, facility damage, areas of the facility requiring cleaning and incorrect or improper set-ups to supervisors in a timely manner.

  • Communicate clearly and concisely, both orally and in writing.

  • Provide excellent customer service assistance to internal and external clients.

  • Exemplify the “How You Doin” principles.

NON ESSENTIAL FUNCTIONS:

  • Perform other duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

  • Ability to develop results oriented staff through effective training, motivation and coaching.

  • Work from general instructions and specifications, with minimal supervision.

  • Work effectively in a fast paced service oriented environment subject to frequently changing priorities.

  • Establish and maintain effective working relationships with staff, contractors and facility users.

 

QUALIFICATIONS: 

  • Must be at least 18 years of age.

  • High school diploma or equivalent GED.  Equivalent experience may be substituted.

  • Possession of or ability to obtain a valid US state driver’s license.

  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social demands:

  • While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time; Position also requires frequent use of interpersonal skills with staff including following verbal, written or a diagram of instructions.  Employee must be able to recognize and resolve conflicts in being able to openly communicate with all staff.  This position requires employee to frequently work both independently and as part of a team for variety of tasks.  The employee must be able to communicate clearly and concisely in the English language.

    Physical demands:

  • While performing duties of this job, the employee frequently lifts and moves facility equipment, supplies and/or tools.  Employee will constantly move about inside and outside various areas of the facility before, during and after events; position will require employee to frequently bend, stoop or crouch in order to set-up, tear down or clean in various areas of the building and grounds.  Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will, as needed, operate various machines in cleaning and maintenance of building; employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee will occasionally, as maintenance, operations, emergency situations or business demands, lift up to 75 pounds.

    Work environment:

  • The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.

     

    This job description is subject to change.

    Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

     

    EOE.DFWP

     


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Spectra Venue Management- Tsongas Center (Lowell, MA)

General Statement of Duties:          

The Event Manager position shall be responsible for all event production as the liaison for the facility and the promoter. Responsible for all event planning, event day operations and tear down, including but not limited to all front and back of house activities and personnel during events.

Areas of Responsibility:       

  • Responsible for advancing event information with show promoters, including event related cost estimates, building information and building floor plans.
  • Communicating event related information to all departments within the facility including Operations, Maintenance, Technical Services, Box Office, Finance, Parking and Security.
  • Manage event-staffing levels including ushers, ticket takers, crowd directors, and emergency medical personnel, PD, FD and IATSE Stagehands.
  • Hiring, training, supervising of Event Services Staff
  • Indirect staff supervision of thirty facility staff members.
  • Properly interpret and make decisions in conformance with established state and local laws and facility policies.
  • Prepare billing information and work with the accounting department to settle events.
  • Assist with planning of changeovers with Operations team.
  • Coordinate equipment rentals with outside vendors for miscellaneous event related equipment.
  • Creation, distribution and reporting of various surveys.
  • Scheduling and posting Event Staff and Event Security for each event
  • Preparing Event Services Plan for each event.  Includes “dot charts” (placement of personnel) and staffing levels
  • Executing Event Services Plan for each event, including Premium Seating  Level services
  • Preparing Event Security Plan for each event, (with Event’s Security Director         when applicable) executing Event Security.
  • Coordinating and communicating all relevant information for assigned events includes preparing and distributing Event Sheets
  • Preparing Post Event Report for all events coordinated
  • Preparation of and submission of expenses for event settlement.  Attend settlement if required
  • Developing and updating Supervisor’s and Event Services Manuals
  • Continually improving Department’s performance and reputation
  • Perform other tasks as assigned by General Manager or Director of Events or Director of Finance

Minimum Qualifications:

 

  • Minimum of four (4) years of increasing responsibility in event management.
  • Graduate of an accredited four (4) year college with degree emphasis in management or industry-related field (i.e. entertainment, sports, meeting planning, recreation, and business).

  • Ability to work flexible and sometimes demanding schedules including:  nights, weekends, and holidays. 

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Facility Operations/Security/Event Management: Security
DIRECTOR OF SECURITY & SERVICES - Spectra Venue Management- University of Phoenix Stadium (Glendale, AZ)

SUMMARY:

Utilizing independent judgment, the Director of Security directs, manages, supervises and coordinates the activities and operations of the Security Department and event staffing program for the facility; establishes and maintains relationships with local, state and federal law enforcement and life safety units.

QUALIFICATIONS:

  • Must possess current working knowledge of operational characteristics, services and activities of public facility security and safety programs; crowd management and control techniques; principles of municipal budget preparation and control; pertinent Federal, State, and local laws, codes and regulations.
  • Five (5) years of increasingly responsible security experience in a NFL facility. 
  • Bachelor’s degree from four-year college or university; and three years related experience and/or training; or equivalent combination and experience
  • Excellent communications skills (written and verbal) required
  • Ability to discern security threats based on information received from law enforcement agencies and determine
  • Prior management experience, including the ability to direct, train, motivate and evaluate security staff and event staff
  • Must be able to provide effective direction to staff in emergency response situations
  • Knowledge of implementing NFL best practices & Code of Conduct
  • Certification in NIMS 100/200, 300/400, & 700/800
  • Proficiency in Microsoft Excel, Word and Outlook
  • Must be willing and able to work event nights, weekends and holiday

JOB DUTIES:

  • Provide overall management for all services and activities involved in facility and event security, facility admissions, and emergency preparedness, using independent judgment and personal initiative
  • Plan, develop and implement programs to ensure the security of facility staff, property and attendees
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and review with management; implement improvements
  • Direct, train, motivate and evaluate security staff and event staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
  • Plan, direct, coordinate, and review the work plan for the Security Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Lead weekly event security briefings with internal stakeholders and public safety 
  • Assist the Event Managers in the development of event specific security and staffing plans
  • Develop event budgets for security, police and EMT’s
  • Purchasing/Ordering security related goods and services and approval of invoices for payment
  • Coordinate the scheduling of external event staffing personnel including, but not limited to, off duty police officers,  EMT’s, peer group security as needed
  • Manage and participate in the development and administration of the Security Department annual budget; forecast additional funds needed for staffing, training, equipment, materials, and supplies; monitor expenditures; implement adjustments as necessary
  • Provide effective direction to staff in emergency response situations and manage facility EAP with regular updates and exercises
  • Monitor and maintain the facility’s computerized life safety and security systems, including fire, security camera and access control
  • Establish and maintain effective working relationships with local, state and Federal law enforcement and life safety agencies
  • Provide responsible staff assistance to the Director of Operations; prepare and present regular staff reports and other related correspondence
  • Conduct a variety of industry operational studies; recommend modifications to security and safety programs, policies, and procedures as appropriate
  • Interpret and apply Federal, State and local policies, procedures, laws and regulations.
  • Communicate clearly and concisely, both orally and in writing.
  • Develop staffing plans for NFL and NCAA events, interfacing with the prime stakeholders and maintaining industry standards and practices.
  • Expected travel to NFL meetings, industry conferences and other events.
  • On-call 24/7, as needed and based on stadium activities
  • Performs all other duties and responsibilities, as assigned

 


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Spectra Venue Management-Liberty Bowl Memorial Stadium and Fairgrounds (Memphis, TN)

Summary:

The Event Manager will manage all aspects of assigned events in Liberty Bowl Memorial Stadium and

Fairgrounds from the initial contact indicating interest in having an event at the Liberty Bowl Memorial

Stadium and Fairgrounds through the end of the event to ensure overall client and guest

satisfaction. Event managers also oversee building operations including but not limited to repairs and

maintenance, security and parking issues, coordinate communication between event related staff and

client, and interact with local public safety officials, general services, and third party vendors to ensure

events run smoothly.

The Event Manager also plans and coordinates multiple events; supervise the work of facility event staff;

serve as liaison between facility users and facility staff, service providers and other

stakeholders. Provides support and assistance with catering activities. Is active in the profitable

management of events and conducts administrative support as necessary.

Essential Functions (including but not limited to):

? Communicate and meet with facility customers in advance of events and assist in determining

event needs

? Supervise operations and support staff including housekeeping, set-up, utilities, maintenance,

security, and banquet/event staff

? Coordinate facility events with exclusive and outside service contractors including food &

beverage, audio/visual, telecommunications, decorators, etc.

? Prepare pre-event cost estimates for facility customers

? Prepare written details and requirements for each event; prepare floor plans and ensure

compliance with applicable fire, building, and safety codes; communicate changes before and

during events

? Identify and secure equipment and services for events including internal inventory and required

third party equipment and services

? Serve as a facility representative at events; facilitate pre and post-event walk through to assess

facility condition; enforce facility policies and procedures throughout each event; identify and

resolve event challenges; resolve public complaints; problem solve as necessary

? Assist General Manager with prospective client site tours demonstrating the benefits of the

Liberty Bowl Memorial Stadium and Fairgrounds and providing an overview of how the facility can

best suit the needs of the client’s event

? Develop and control event budgets including preparing pre-event financial estimates and

completing post-event financial settlements based on contractual requirements; ensure timely

and accurate event information is delivered to the finance department for settlement/invoicing

purposes (currently seven (7) days)

? Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing

statements

? Create and distribute written details and requirements (Event Summary) for each event; prepare

premise plans and ensure compliance with applicable fire, building, and safety codes;

communicate changes before and during events

? Ensure that all event insurance certificates, licenses and permits required for production are

obtained in a timely manner

? Inspect event space prior to events opening

? Guide clients in preparation of events by interpreting and explaining contract provisions, policies

and procedures

? Advance and communicate all event information to appropriate staff, client representatives, and

necessary City of Memphis Divisions

? Troubleshoot during event preparation and event to ensure that all setups are correct and

sufficient, including making final decisions about policy, procedures, billing and staffing.

? Oversee all production elements; including but not limited to: security, IT, ATM services,

Communications, facility requirements, guest services, operations, cleaning, contracted labor,

vendors and other event-related contract services, from set up, to event conclusion, including

move out

? Create work schedules for all staff, including third party staff

? Responsible for the Events department role in the execution of event contracts and rental

agreements

? Act as facility manager on duty for the Liberty Bowl Memorial Stadium and Fairgrounds as

required

? As assigned, conduct a variety of industry related studies and recommend modifications to

departmental service delivery methods and operational policies and procedures as appropriate

? Answer questions and provide information to facility customers; conduct facility tours as needed

? Possession of or ability to obtain a current CPR certificate

? Ability to anticipate and fulfill the needs of LBMS customers according to Global Spectrum

policies and procedures

? Investigate and resolve event related complaints in a professional manner ensuring customer

satisfaction

? Ensure that the facility is cleaned prior to, during and after all events to maintain building

appearance

? Knowledge of crowd management and crowd control techniques

? Assists in the overall effective management of Catering and Concession operations

? Verifies employee timecards - weekly

? Produces the LBMS Settle report for all events

? Analyze challenges, identify alternative solutions, project consequences of proposed actions and

implement recommendations in support of organizational objectives

? Establish and maintain effective working relationships with staff, contractors and facility users

? Work a flexible schedule including early mornings, days, evenings, overnight, weekends,

holidays, extended (long) work days and extended numbers of days as outlined by supervisor

? Make sound decisions that are in line with LBMS policies and procedures under pressure and

respond with

? Collect payments for events as outlined in contracts

? Directs service contractors

? Responsible for driving to/from various areas of venue to set and manage events (including move

in and move out) and to tour the Stadium, Tiger Lane, Parking Lots, Pipkin Building, Creative Arts

Building or any other area necessary to provide services required or requested.

Non-Essential Functions

? Perform other duties as required

Qualifications:

? Minimum of two (2) years of increasingly responsible event management experience in a multiuse

facility, stadium, arena or other public assembly facility setting

? Bachelor’s degree or better from an accredited college or university. Major course work in facility

management, hospitality, marketing, business administration or related field preferred.

? Additional years of experience may be substituted for formal education

? Proficient in use of Microsoft Office programs; experience with AutoCAD preferred.

? Knowledge of operational characteristics of events, including crowd management and control

techniques; fire and public safety regulations, ADA regulations, American Athletics Football

Conference regulations and relevant federal, state, and local regulations

? Self-motivated with excellent interpersonal and communications skills and the ability to function

and make management decisions in a fast paced high pressure environment

? Must be available to work a flexible schedule, including long nights, early mornings, weekends

and holidays as needed

Knowledge Of:

? Operational characteristics of event management

? Customer service practices

? Crowd management and control techniques

? Fire and public safety regulations

? Basic understanding of food service practices

? Basic understanding of A/V equipment and systems

? Relevant federal, state, and local regulations

? Must have computer skills in Microsoft office applications and word processing, spreadsheets,

database, presentation, and internet software

? Valid Beer service permit in the State of Tennessee

? Familiar with inventory cost control and menu planning

? Cash handling

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are

representative of those that must be met by an employee to successfully perform the essential functions

of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

? While performing the essential functions of this job, the employee is continuously asked to multitask

under time limits. Position requires constant attention to precise details and accuracy of

specified standards including: following simple to complex (more than 3 steps) instructions, and

concentration which frequently extends beyond 30 minutes at a time. Employees in this role will

constantly be in leadership role; this requires directing others either verbally or in writing to

complete tasks in prescribed time frame. This position also requires constant use of

interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being

able to recognize, anticipate and resolve conflicts, being able to openly communicate in writing

and verbally with clients

Physical Demands:

? While performing the essential functions of the job, the employee constantly operates a computer

and other office devices such telephones, copy machines, fax machines, etc.; occasionally moves

about inside the office to access storage areas, cabinets and office machinery; constantly moves

about the arena and event sites before, during and after events to service clients and supervise

staff; constantly communicates via telephone, email and in-person with others to exchange

accurate information. As business demands and event operations require occasionally lift and/or

move up to 40 lbs.

Work Environment:

? The duties of this position are performed indoors and outdoors in the weather conditions

prevalent at the time. The noise level in the work environments is usually moderate to loud during

events and minimal during non-even times.

This job description is subject to change.

EOE.DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
SENIOR EVENT MANAGER - USF Sun Dome (Tampa, FL)

Summary:

The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

Qualifications:           

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field

  • Strong oral and written communication skills

  • Ability to stand and walk for long periods of time, climb stairs.

  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software

  • Possession of, or ability to obtain, a current CPR certificate

  • Possession of, or ability to obtain, a valid drivers’ license

  • Knowledge of Operational characteristics of events

  • Ability to identify the needs of users of the facility

  • Knowledge of crowd management and control techniques

  • Knowledge of customer service practices

  • Knowledge of principles of supervision and training

  • Demonstrated familiarity with facility use contracts

  • Knowledge of fire and public safety regulations

  • Knowledge of A/V equipment and electronic systems in public assembly facilities

  • Experience with budget preparation and control

  • Familiarity with terminology used in entertainment/convention/public assembly settings

Essential Job Functions:        

  • Plan, service and supervise all types and sizes of events

  • Plan, direct and evaluate the work of subordinates

  • Provide leadership for event personnel

  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions          

          and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

  • Compete all duties with a customer service focus through teamwork and dedication to HYD        

    principles

  • Advancement of events/shows

  • Pre & Post-show event financial estimates

  • Advise lessees on services available form independent contractors for events

  • Function as a liaison between users of the facility and the facility staff

  • Recommend and evaluate required event staffing levels

  • Coordinate communication between building staff and show staff during load in and load out

  • Establish and maintain effective working relationships with lessees, employees, municipal officials,

    contractors and patrons/public

  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution

  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

  • Review emergency planning procedures with all events staff for each event

  • Create and distribute detailed data sheets prior to every event

  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid

  • Coordinate service needs with Food and Beverage department as needed

  • Serve as Manager on Duty as scheduled

    Nonessential Job Functions:

  • Perform all other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts and open communication in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

    EOE, DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - Wells Fargo Center (Philadelphia, PA)

QUALIFICATIONS:

  • Five years managerial experience in a facility operations position

  • Superior interpersonal and communication skills

  • Demonstrated ability to function in a fast-paced, high-pressure environment

  • Self-motivated with excellent organization skills

  • Ability to work evenings and weekends

  • Proficiency in word processing and related applications including Microsoft Office  (Word, Excel, etc.)

  • Degree in Facility Management or related field desirable

DUTIES AND RESPONSIBILITIES:

  • Assist the Director of Operations in managing and directing the Operations

                            Department at the Wells Fargo Center.

  • Oversee maintenance and repairs in the Complex

  • Participate in the development and management of the department’s operating

                            and capital budgets

  • Supervise and direct Building Services Managers and Supervisors.

  • Oversee Building Services project planning and annual budget.

  • Maintain a working knowledge of maintenance issues in the Complex by

                meeting with trade union foreman daily

  • Develop long-term solutions to recurring maintenance issues

  • Estimate work and requests for proposals

  • Oversee work of outside contractors within the Complex

  • Schedule preventative maintenance on all operational equipment

  • Maintain fire alarm systems, lighting control systems, and building maintenance database              

  • Prepare venues for events within the Complex

  • Interface with trade union employees and union officials as required

  • Perform other duties and responsibilities as assigned

               


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR, SECURITY OPERATIONS - Wells Fargo Center (Philadelphia, PA)

Basic Function:  To work cooperatively with the Vice President of Security & Services to ensure smooth functioning of the Security Office.  Responsible for supervision of Security & Services full time office personnel as well as Security & Services part-time personnel.

Essential Job Functions:

 

  • Primary responsibility is to utilize all resources provided, in order to meet and exceed the high standard of accomplishment set by the Vice President of Security and Services.

  • Director has the responsibility to work with the support and resources provided by the Vice President of Security, to make the Director succeed on an individual basis.

  • Director has the responsibility to all direct reports and colleagues to work with the resources provided, to help all to succeed as a workforce.

  • Director has the responsibility to advise the Vice President of Security and Services if the support and resources arranged to be provided are insufficient, and offer recommendations on how to resolve any inconsistency.

  • Provide administrative and program support to the Vice President of Security.

  • Acts as a liaison between the National Basketball Association and Comcast-Spectacor’s Security and Services Department.

  • Oversees the event operation of all Sixers games and ensures that the NBA mandatory guidelines are in place and upheld for every season.

    Office Administration:

     

  • Manage all Administrative, Personnel, Financial and Inventory activities related to Event Operations

  • Handle office administration including ordering equipment and managing relationships with outside vendors.

  • Ensure that all office equipment is in good working order including computers.

  • Provide staff support to ensure everyone is following administrative polices and procedures.

  • Review and approve invoices prior to Vice President’s approval.

  • Review and approve Police and License & Inspections bills.

  • Oversee end of season party for part time staff.

  • Responsible for service awards program for part time staff.

  • Significant involvement in annual Security and Parking budget process and maintain budget cost through fiscal year.

  • Produce annual operating budget.  Maintain monthly certifications and quarterly forecasts.

     

    Events:

     

  • Coordinate event needs based on information given by Event Managers.

  • Review event actual prior to distribution.

  • Review all documentation in event show file prior to Vice President.

  • Oversee Parking Operations during events in the absence of Vice President.

     

     

     

     

     

    Training:

     

  • Implement procedures to improve customer service.

  • Implement and design new training procedures to improve customer service.

  • Define responsibilities of supervisors and trainers.

  • Provide retraining of current employees when employee’s performance drops below standard.

  • Creates agenda for in-service training for part time staff.

  • Develop new procedures and reiterate current procedures for upcoming season to ensure operation is efficient and effective.

  • Evaluate new hire orientation/training and institute polices for a more effective program.

  • Ensure new personnel are trained in all primary positions.

  • Review 45 and 90-day evaluations based on performance and call offs for retention determination.

    Personnel:

     

  • Monitor staff to ensure polices and procedures are being followed.

  • Responsible for hiring and dismissal of part time staff in conjunction with the union.

  • Meet with part time employees regarding their call offs.

  • Review and grant or deny requests for leaves of absence, process medical leaves, and employment and salary verifications.

  • Monitor Security & Services Rules and Regulations and code of conduct for part time staff.

  • Responsible for part time employees raises, promotions and union deductions.

  • Work closely with Human Resources in the recruitment process and determination of populations areas that produce acceptable applicants.

  • Responsible for every aspect of the new hire process including orientation program and ensuring new personnel is trained in all primary positions.

  • Liaison with local union stewards to maintain positive labor relationships.

  • Assist Vice-President with union grievances.

  • Monitor and regulate part-time staff availability requirements and infractions.

  • Oversee staff scheduling for all complex events.

     

    Nonessential Job Functions:

     

  • Perform other duties and responsibilities as assigned by your supervisor.

    Qualifications:

  • College degree in related field preferred; High school diploma or equivalent GED required

  • Minimum of 5 - 7 years of experience in the security operations of a public assembly facility, preferably in a union environment and including supervisory responsibility

  • Strong data processing skills and knowledge of Microsoft Excel, Outlook and Word

  • Strong oral and written communication skills in the English language required

  • Ability to work beyond traditional business hours, including nights, weekends and select holidays, is required

  • Must possess strong organizational skills and the ability to function and meet strict deadlines in a fast-paced environment

  • Must demonstrate strong attention to detail

  • Must have earned or have the ability to earn valid CPR certification

  • Must demonstrate a positive, professional and customer-focused attitude

     

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical Demands:

  • While performing the essential duties of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others and exchange accurate information; constantly moves about the facility before/during/after events to observe, report, supervise staff and provide service to clients.  

     

    Work environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

    EOE

     

     

     

     


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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)

JOB DESCRIPTION

 

Title:                            Shuttle Driver  

Company:                    Spectrum Arena, LP

Location:                      Wells Fargo Center (Philadelphia, PA)

Department:                 Security & Services

Reports To:                  Parking Manager

Supervises:                  No

Status:                         Hourly; Nonexempt

EEO:                            Service Worker

 

Basic Function:

The primary responsibility of this position is to shuttle employees to and from the complex. 

Essential Job Functions:

  • Greet employees
  • Announce the events at the Wells Fargo Center.
  • Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
  • Use respect when responding to co-workers.  Show respect for Wells Fargo Complex property by being safe and clean.
  • Report to Command Center at start of shift, sign in and record time in.
  • Shuttle Drivers will pick-up keys and vehicle book at the Command Center. 
  • Check the book for owner’s card and insurance information.
  • Inspect buses at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Parking Manager will approve and monitor all breaks through the employee lot attendant.
  • Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee.  Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
  • It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High school diploma or equivalent GED; professional driving training from a certified school a plus
  • Must have the standard, valid CDL with C-class passenger
  • Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
  • Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

 

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

Availability Requirements:

  • Shuttle drivers hired after May 1, 1999 must make themselves available for 50% of all event days scheduled during any given month including a minimum of two (2) weekends.

                                      IN A MONTH CONTAINING          YOU MUST BE AVAILABLE

                                       4 Saturdays – 4 Sundays                2 Saturdays – 2 Sundays

                                       5 Saturdays – 4 Sundays                3 Saturdays – 2 Sundays

                                       4 Saturdays – 5 Sundays                2 Saturdays – 3 Sundays

                                       5 Saturdays – 5 Sundays                3 Saturdays – 3 Sundays

To provide employees with optimal notice and to improve our scheduling procedures; the schedule will be finalized and distributed to employees by the 25th of the prior month. In order to accomplish this, the list of events for the following month will be sent to employees along with the finalized schedule for the upcoming month. Employees will be expected to submit their availability by the 22nd of the month.

Shuttle driver assignments will be made based on seniority and availability.

In an effort to staff some of the more demanding events, certain shows will be termed “designated”. All employees are scheduled to work designated events regardless of availability.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you currently live in the Philadelphia, PA area?
2. YES/NO: Have you earned a standard, valid CDL with C-Class passenger?
3. YES/NO: Are you available Mon-Sun, all day and night?


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF OPERATIONS - XFINITY Arena at Everett (Everett, WA)

Job Summary:

This position shall provide direct supervision of event setup and production as well as daily maintenance and operation of the Arena, Conference Center and Community Ice Rink.

Minimum Qualifications:

Education and Experience:

High School or vocational diploma required, BA preferred, with a minimum of three years experience in facility operations supervision.

Knowledge, Skills and Abilities

  • Demonstrate knowledge of supervisory skills and principles with experience in work crew supervision and working on a varied work schedule.

Licenses/Special Requirements

  • None.

Duties and Responsibilities:

  • Administer and monitor contracts with outside vendors.
  • Advances and communicates all event information to the appropriate departments and staff.
  • Assists in overall daily operations and maintenance of the Arena, Community Ice Rink and Conference Center.
  • Maintain vehicles such as trucks, forklifts and Zamboni machines.
  • Schedule and supervise the performance of full-time and part-time operations staff.
  • Schedule and supervise the performance of the change-over crew.
  • Perform other duties as assigned by the General Manager or Assistant General Manager

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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF OPERATIONS - XL Center & Rentschler Field (Hartford, CT)

SUMMARY:

The Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s set-up and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to department managers, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

 

ESSENTIAL JOB FUNCTIONS:

·         Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment, capital planning, set-up services, and grounds keeping

·         Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions

·         Assure the highest quality service to all tenants by establishing goals and supervising managers

·         Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work-load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the Assistant General Manager and General Manager

·         Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures

·         Establish, disseminate and monitor work performance and safety standards

·         Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges

·         Effectively handle employee grievances

·         Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program

·         Prepare and administer departmental annual budget

·         Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary

·         Develop and maintain Capital Improvement Project reports and recommendations for the facility

·         Maintain cost records of work performed and prepare cost estimates as requested

·         Prepare invoices for services rendered that are to be used in event settlement

·         Develop and maintain accountings for labor, materials and utilities by event and cost category

·         Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction

·         Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

·         Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)

·         Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects

·         Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies

·         Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits

·         Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary

·         Communicate clearly and concisely in the English language, both orally and in writing

·         Prepare monthly progress reports; prepare and present staff reports and other related correspondence.

·         Maintain knowledge of and ensure compliance with relevant federal, state and local regulations

·         Establish and maintain effective working relationships with staff, contractors and facility users

·         Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

NONESSENTIAL JOB FUNCTIONS:

·         Perform other duties as assigned by the General Manager

PREFERRED QUALIFICATIONS

Experience:

·         A minimum of five (5) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least two (2) years of managerial experience

·         Developing and monitoring a budget related to the operation of a large facility

Education / Training:

·         Bachelors degree in a Sports Management, Business, Engineering or a related field from an accredited college or university; additional years of experience may be substituted for formal education

·         Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.

·         Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.

·         Working knowledge of applicable federal, state, and local laws and regulations.

·         Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations 

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE. DFWP.


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