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Current available jobs in Facility Operations/Security/Event Management:


» CHANGEOVER SUPERVISOR - Alaska Airlines Center (Anchorage, AK)
» EVENT MANAGER - Comcast Arena at Everett (Everett, WA)
» DIRECTOR OF SPECIAL EVENTS - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
» BANQUET CAPTAIN - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
» DIRECTOR OF OPERATIONS - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
» DIRECTOR OF EVENTS - Glens Falls Civic Center (Glens Falls, NY)
» EVENT MANAGER - Las Cruces Convention Center (Las Cruces, NM)
» HOUSEKEEPING SUPERVISOR - Liacouras Center at Temple Univeristy (Philadelphia, PA)
» EVENT SERVICES - Overland Park Convention Center (Overland Park, KS)
» EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)
» GROUNDS STAFF - PPL Park (Chester, PA)
» VOLUNTEER COORDINATOR / MARKETING (Temporary) - XL Center (Hartford, CT)
» DIRECTOR OF OPERATIONS - XL Center (Hartford, CT)



Facility Operations/Security/Event Management: Event Operations/Management
CHANGEOVER SUPERVISOR - Alaska Airlines Center (Anchorage, AK)

Company: Global Spectrum

Location: Alaska Airlines Center, Anchorage AK

Reports To: Director of Operations

Supervises: Changeover Crew

Status: Full-Time; Salaried; Exempt


Qualifications:

• Bachelor’s degree in business, facility management, or other related field
• Experience with facility coordination and direct employee supervision
• Strong leadership and organizational skills with ability to function in a multi-task environment
• Strong written and oral communication skills are vital
• Ability to work beyond normal business hours as required, including but not limited to nights, weekends and holidays
• Forklift and aerial lift certifications are necessary

Essential Job Functions:

• Coordinate and supervise conversions
• Oversee hiring, training, scheduling and managing of changeover staff
• Manage event support staff (stand-by, fire panel) during events
• Assist Event Manager with event staff, customer service and crowd control
• Prepare event-staffing sheets (postings, staff info sheets, etc.)
• Assist with the daily maintenance operations of the building on occasion as needed
• Organize all storage rooms to be in neat and working order
• Maintain all event equipment (staging, basketball equipment, etc)
• Oversee opening or closing of facility for a move-in or move-out
• Build and Maintain Tenant Relations
• Assist in the purchasing of event equipment

Nonessential Job Functions:

• Other Duties as Assigned

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:
• The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

 

 


EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s degree in business, facility management, or other related field?
2. YES / NO: Do you have experience with facility coordination and direct employee supervision?
3. To be considered, please list your salary requirements.


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Comcast Arena at Everett (Everett, WA)

 Entity: Global Spectrum - Edward D. Hansen Conference Center & Comcast Arena at Everett (Everett, WA)

Department: Events

Reports To: Senior Event Manager

Type: Full-Time; Salaried

Summary:
The Event Manager will manage all aspects of assigned events in the Edward D. Hansen Conference Center from the advance planning stages through the end of the event to ensure overall client and guest satisfaction. Event managers also oversee building security and parking issues, coordinate communication between event related staff, and interact with local public safety officials to ensure events run smoothly.

Essential Functions:
• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Edward D. Hansen Conference Center.
• Assist sales department with prospective client site tours demonstrating the benefits of the Edward D. Hansen Conference Center and providing an overview of how the facility can best suit the needs of the client’s event.
• Develop and control event budgets including preparing pre-event financial estimates and completing post-event financial settlements based on contractual requirements; ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes.
• Create and distribute detailed setup and detail sheets prior to every event.
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner.
• Inspect event space prior to events opening; coach and counsel staff in areas of deficiency to ensure a safe and successful event.
• Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
• Coordinate rebooking portion of the sales process for recurring clients in the Edward D. Hansen Conference Center.
• Advance and communicate all event information to appropriate departments and staff.
• Troubleshoot during event preparation and event to ensure that all setups are correct, including making final decisions about policy, procedures, billing and staffing.
• Oversee all production elements; including security, guest services, operations, catering, cleaning, contracted labor, vendors and other event-related contract services, from set up, to event conclusion.
• Create work schedules for event and security staff, delegate assignments and review performance and results.
• Responsible for the Events department role in the execution of event contracts and rental agreements.
• Act as facility manager on duty for both the Edward D. Hansen Conference Center and the Comcast Arena at Everett as required.
• Perform other duties and responsibilities as assigned.

Qualifications:
• Minimum of two (2) years of increasingly responsible event management experience in a convention center or other public assembly facility setting. Additional sales experience in a conference, hotel, or hospitality setting strongly preferred.
• Production experience involving banquet and conference events including, non-profit fundraisers, vendor shows, weddings, and meetings. Experience in audio, video, and lighting production strongly preferred.
• Bachelor’s degree or better from an accredited college or university. Major course work in facility management, hospitality, marketing, business administration or related field preferred.
• Proficient in use of Microsoft Office programs; experience with AutoCAD preferred.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V Equipment, and relevant federal, state, and local regulations.
• Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment.
• Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 2+ years of increasingly responsible event management experience in a convention center or other public assembly facility setting?
2. YES / NO: Have you earned a Bachelor’s degree or better from an accredited college or university?
3. YES / NO: Do you have experiene with AutoCAD?
4. To be considered, please lsit your salary requirements.


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF SPECIAL EVENTS - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

REPORTING RELATIONSHIPS:

            Reports to:  General Manager & Asst. General Manager

            Supervises: N/A

 

SUMMARY:

To promote and create events for Old Falls Street; This individual will be highly creative, have a background in arts, music, dance and other multicultural facets of the event and festival industry. The role of this position is hands-on and often involves working as part of a team and leading that team. Event organizers must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail. They must work well under pressure, ensuring the smooth and efficient running of an event.

 

JOB DUTIES: (including to but not limited to)

  • Create, produce, book and coordinate events.
  • Work with Director of Marketing to develop and produce marketing and promotional materials.
  • Work with Director of Marketing Identify, recommend and solicit business and individuals for event sponsorships.
  • Develop and implement programs, policies and procedures on Old Falls street.
  • Actively recruit participants to events.
  • Research and cultivate volunteer programs for events.
  • Coordinate street activities and festivals with local businesses.
  • Communicate with Niagara Falls stakeholders, and also coordinate road closures with local businesses.
  •  Coordinating staffing requirements and staff briefings.
  •  Working with the marketing team to sell sponsorship/stand/exhibition space to potential exhibitors/partners.
  • Liaising with marketing and PR colleagues to promote the event;
  • Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
  • Overseeing the dismantling and removal of the event and clearing the venue efficiently.
  • Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).
  • Facilitate permitting policies and procedures for vendors
  • Make solicitation calls and send out mailings
  • Prepare reports, correspondence, memoranda, and agreements and forecast projections
  • Serve as a liaison with industry representatives, the City of Niagara Falls, local businesses, the general public and other conference center departments.
  • Communicate clearly and concisely, both orally and in writing.
  • Perform related duties and responsibilities as required.
  • Customer service practices.
  • Facility use contracts.
  • Fire and public safety regulations.
  • Food service practices and regulations.
  • Understanding of Cash Handling procedures.

SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Multitask oriented, organized, and focused on customer service.
  • Strong organizational skills
  • Procedures, methods, and techniques of marketing and sales.
  • Modern office methods, procedures, and equipment.
  • Proficient knowledge of Word, Excel, Outlook and PowerPoint. 

QUALIFICATIONS:

  • Two to four years of increasingly responsible event coordination, promotions and marketing experience preferably in a public assembly facility and/or with special events.
  • A Bachelors degree from an accredited college or university with major course works in marketing, business administration, or a related field, or a combination of education and experience.

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Facility Operations/Security/Event Management: Food/Beverage Management
BANQUET CAPTAIN - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

REPORTING RELATIONSHIP:

   Reports to: Assistant General Manager & Director of Events

   Supervises: Banquet Servers

 

SUMMARY:

The purpose of the position of the Banquet Captain is to oversee events (including weekend events), handle and delegate set-up and breakdown of function rooms and take care of the guest in a timely, courteous, efficient and customized manner. All functions are carried out to maintain an environment of teamwork. The Banquet Captain also acts as a liaison between the restaurant and hotel teams.
 



JOB DUTIES: (including to but not limited to)

  • Oversee events.
  • Set-up and breakdown all function rooms.
  • Act as the contact person for the guest.
  • Act in a timely manner through whatever systems are currently used in the restaurant.
  • Hold pre-shift meeting reviewing BEO and reviewing a selected service standard.
  • Have client sign final banquet check.
  • Post final guest check in landmark or applicable POS system.
  • Coordinate guest experience with the kitchen (sous chef).
  • Handle telephone.
  • Knowledge of food and wine.
  • Open bottled wine for guests.
  • Bus and set tables, as needed.
  • Perform buffet set up (if necessary) and breakdown.
  • Communicate with support crew and management.
  • Resolve customer complaints about food quality or service.
  • Direct cleaning of dining areas to maintain sanitation standards.
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are obeyed.
  • Communicate with supervisors, peers, or subordinates.
  • Guide, direct, and motivate subordinates.
  • Monitor events, materials, and surroundings.
  • Coordinate the work and activities of others.
  • Update and use job-related knowledge.
  • Schedule work and activities.
  • Evaluate information against standards.
  • Organize, plan, and prioritize work.
  • Document and record information.
  • Ability to follow written and verbal instructions.
  • Ability to make decisions and solve problems.
  • Ability to think creatively.
  • Perform other duties as assigned.

SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Have a high level of social contact.  Ability to work closely with staff and deal often with patrons.
  • Must be able to supervise, coach, and train employees.
  • Must be able to provide excellent service to all patrons.
  • General knowledge for the health and safety of patrons and staff.
  • Must be sure that all details of the job are performed and their work is accurate.
  • Must be constantly aware of changing events, such as staff or supply shortages.
  • Ability to express ideas clearly when speaking or in writing.
  • Ability to read and understand written information

QUALIFICATIONS:

  • Must be able to stand for extended periods of time.
  • Ability to speak clearly so that listeners may understand.
  • Must be able to make fast, simple, repeated movements of fingers, hands and wrists.
  • Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
  • Must be able to lift, push, pull or carry heavy objects.
  • Must be able to work nights and weekends.
  • May be asked to work unpredictable hours to fill for absent workers.
  • Often work 40 hours or more per week.
  • High school diploma or equivalent GED. Equivalent experience may be substituted.

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Facility Operations/Security/Event Management: Maintenance
DIRECTOR OF OPERATIONS - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

REPORTING RELATIONSHIP:

  Reports to: General Manager and Assistant General Manager

  Supervises: Operations Manager, Operations Supervisor and Operations Crew

 

SUMMARY:

To manage, supervise and coordinate the maintenance and operations of facilities, equipment, and grounds for the Conference Center; and provide highly responsible staff assistance to higher level management. Assist and coordinate activities, maintenance and staffing responsibilities with the operations team for Old Falls Street.

 

JOB DUTIES: (including but not limited to)

  • Assume management responsibility for all services and activities involved in the maintenance and operations of The Conference Center Niagara Falls/ Old Falls Street including HVAC, electrical, mechanical, plumbing equipment, custodial services, and grounds keeping.
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
  • Keeps cost records of work performed and makes cost estimates as requested.
  • Select, train, motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Participate in the development and administration of the Operation Department Budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitor and approve expenditures; implement adjustments as necessary.
  • Provide responsible staff assistance to the facility director; prepare and present staff reports and other related correspondence.
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to maintenance programs, crowd control, emergency procedures and operating policies and procedures as appropriate; conduct financial and physical feasibility studies for modifications and recommend best practices to General Manager. Maintain policies and procedures as needed.
  • Oversee the set-up of events; direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
  • Maintain Hazardous Materials Communication Program, material safety data sheets and required records.
  • Maintain knowledge of changes in pertinent federal, State and local regulations.
  • Verify the processing of employee time sheets/time clock and accounts for labor, material and utility costs by event and cost category.
  • Develop and maintain Capital Improvement Project reports and recommendations for the facility.
  • Attends internal meetings representing the operations department and represents the facility at external meetings as deemed necessary.
  • Develops and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
  • Organizes and executes training and safety programs for all CCNF/ OFS staff.
  • Interpret and apply administrative and departmental policies and procedures.
  • Communicate clearly and concisely both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Perform related duties and responsibilities as required
  • Assist with operational procedures, processes, and responsibilities as it relates to Old Falls Street

 

Responsibilities to include but are not limited to:

  • General building maintenance and cleaning (SOP and as scheduled)
  • Execution of room set-ups
  • Supervision of operations staff
  • Create and execute daily, weekly, monthly, quarterly and annual maintenance checklists and upkeep of log (Micromain).
  • Report to General Manager on daily and weekly activities, provide maintenance reports
  • Establish weekly staff scheduling
  • Attend weekly staff and production meetings
  • Maintain the cleanliness and organization of equipment and storage rooms
  • Be available during all major events to handle operations functions
  • Responsible for storage and equipment/supplies inventory
  • Motivate operations team and protect Conference Center and Global Spectrum’s interests and reputation by keeping up with service, cleanliness and image standards
  • Other duties as assigned

 

SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Operational characteristics, services and activities of public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance.
  • Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
  • Principles and practices of budget preparation and control.
  • Principles of supervision, training and performance evaluation.
  • Pertinent Federal, State, and local laws, codes, and regulations.
  • Ability to work under high pressure and work irregular hours as dictated by programming.  
  • Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, audio-visual, electrical, equipment, etc.
  • Knowledge of event presentation and event production needs.

 

QUALIFICATIONS:

  • Computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and Internet software
  • Associate’s degree in business, engineering or related field from an accredited college or university; or any additional related experience
  • Four years of increasingly responsible experience in building maintenance of a public assembly facility or related forum

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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENTS - Glens Falls Civic Center (Glens Falls, NY)

Job Title:                     Director of Events                      

Company:                   Global Spectrum

Location:                    Glens Falls Civic Center (Glens Falls, NY)

Reports To:                General Manager

Supervises:                  Event Security Staff

Status:                         Full-Time; Salaried

Closing Date:              Open until Closed / Filled  

 

 

Summary:

 

The Director of Events will manage every aspect of the event department from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

Qualifications:           

 

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting; supervisory experience preferred

  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, sports management, business or related field

  • Strong computer skills including Microsoft Office applications, word processing, spreadsheets, database, presentation and Internet software

  • Possession of, or ability to obtain, a current CPR certificate

  • Possession of, or ability to obtain, a valid drivers’ license

  • Knowledge of Public Assembly facility management

  • Knowledge of Operational characteristics of events

  • Proven ability to identify the needs of users of the facility

  • Knowledge of crowd management and control techniques

  • Knowledge of customer service practices

  • Knowledge of principles of supervision and training

  • Demonstrated familiarity with facility use contracts

  • Knowledge of fire and public safety regulations

  • Knowledge of food service practices and regulations

  • Knowledge of A/V equipment and electronic systems in public assembly facilities

  • Experience with budget preparation and control

  • Familiarity with terminology used in entertainment/convention/public assembly settings

 

 

Job Functions:           

 

  • Plan, service and supervise large events

  • Plan, direct and evaluate the work of subordinates

  • Provide leadership for event personnel

  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

  • Compete all duties with a customer service focus through teamwork and dedication to HYD principles

  • Assist in the advancement of events/shows

  • Assist in the preparation of building to meet the requirements of upcoming events/shows

  • Assist with the completion of pre-show event financial estimates

  • Assist with the completion of post-show event settlements

  • Advise lessees on services available form independent contractors for events

  • Recruit and train event, parking and security staff

  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results

  • Function as a liaison between users of the facility and the facility staff

  • Recommend and evaluate required event staffing levels

  • Coordinate communication between building staff and show staff during load in and load out

  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public

  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

  • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction

  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution

  • Make hospitality arrangements as needed

  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

  • Review emergency planning procedures with all events staff for each event

  • Create and distribute detailed data sheets prior to every event

  • Assist and direct changeover crew with breakdown and setup of events

  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid

  • Coordinate service needs with Food and Beverage department as needed

  • Serve as Manager on Duty as scheduled

  • Perform all other duties and responsibilities as assigned


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Las Cruces Convention Center (Las Cruces, NM)

Job Title:        Event Manager 

Location:        Las Cruces Convention Center (Las Cruces, NM) 

Reports to:     Director of Convention Services  

Supervises:     Exercises functional supervision over Banquet and Event Staff as related to assigned events

 

 SUMMARY:

Coordinator plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders.  Provides support and assistance with catering activities.  Is active in the profitable management of events and conducts administrative support as necessary

 

JOB DUTIES:

  • Communicate and meet with facility customers in advance of events and assist in determining event needs

  • Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff

  • Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.

  • Prepare pre-event cost estimates for facility customers

  • Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.

  • Identify and secure equipment and services for events booked at the LCCC including internal inventory and required third party equipment and services.  

  • Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

  • Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements

  • Answer questions and provide information to facility customers; conduct facility tours as needed

  • Ability to stand and walk for long periods of time and occasionally lift up to 40 lbs

  • Possession of or ability to obtain a current CPR certificate

  • Ability to anticipate and fulfill the needs of LCCC customers according to Global Spectrum policies and procedures

  • Investigate and resolve event related complaints in a professional manner ensuring customer satisfaction

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance

  • Knowledge of crowd management and crowd control techniques

  • As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

  • Assists in the overall effective management of Catering and Concession operations

  • Ensures total compliance with all alcohol service policies according to the laws of New Mexico. 

  • Verifies employee time. 

  • Manages the content of the LCCC exterior signage

  • Manages the content of the LCCC interior signage including upcoming events and slides as needed related to marketing

  • Produces the LCCC weekly report

  • Serve as manager on duty as needed

  • Perform other duties as required

QUALIFICATIONS:

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field

  • Additional years of experience may be substituted for formal education

Knowledge Of:

  • Operational characteristics of event management

  • Best customer service practices

  • Crowd management and control techniques

  • Fire and public safety regulations

  • Basic understanding of food service practices

  • Basic understanding of A/V equipment and systems

  • Terminology used in entertainment and convention/conference settings

  • Relevant federal, state, and local regulations

  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

  • Valid Alcohol service permit in the State of New Mexico

  • Familiar with inventory cost control and menu planning

  • Cash handling abilities

 Ability To:

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days as outlined by supervisor

  • Make sound decisions that are in line with LCCC policies and procedures under pressure and respond with

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize, anticipate and resolve conflicts, being able to openly communicate in writing and verbally with clients.

  • Must be a team player with a positive attitude

 Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

ACCOUNTABILITIES:

  • Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.

  • Collect payments for events as outlined in contracts

  • Ensure that events are properly covered with insurance either by collecting an approved certificate in advance or ordering on behalf of the Licensee

AUTHORITY:


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Facility Operations/Security/Event Management: Custodial/Housekeeping
HOUSEKEEPING SUPERVISOR - Liacouras Center at Temple Univeristy (Philadelphia, PA)

Job Title:                    Housekeeping Supervisor  

Company:                  Global Spectrum

Location:                    Liacouras Center – Temple University

Reports To:                Director of Operations and Operations Manager

Status:                        Part-Time Seasonal, Hourly

Salary:                        $14.00/hr

Supervises:                 Housekeeping Employees

 

Summary:

Under general direction from the Director of Operations and Operations Manager, the Housekeeping Supervisor directs, manages, supervises and coordinates the housekeeping needs of the venue.

 

Requirements:

  • Minimum of two (2) years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility, with at least one (1) year of supervisory responsibility
  • High school diploma or equivalent GED; College degree in Business, Hospitality Mgmt or related field preferred

 

Knowledge, Skills & Abilities:

  • Knowledge Of:
    • Working within Union guidelines
    • Operational characteristics, services and activities of public assembly facility
    • Knowledge of cleaning chemicals and equipment
    • Proper use and maintenance of hand and power tools related to job functions when fixing equipment
    • ADA, EEOC and OSHA issues
    • Principles of supervision and training
    • Fire and public safety regulations
    • Terminology used in entertainment and convention settings
    • Customer Service practices
    • Relevant federal, state, and local regulations
    • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

 

  • Ability To:
    • Work effectively in a service oriented environment subject to frequently changing priorities
    • Work under high pressure in meeting urgent deadlines
    • Plan, direct, and evaluate the work of subordinates
    • Provide leadership to housekeeping personnel
    • Operate a wide variety of equipment including forklifts, scissor lifts, floor scrubbers, walk behind scrubbers, riding floor scrubbers and other vehicles as required
    • Operate a cardboard baler and trash compactor
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Ability to read, write and speak the English language and perform basic mathematical functions (add, subtract, multiply and divide).
    • Establish and maintain effective working relationships with staff, contractors and facility users
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days in a row

 

Essential Job Functions:

  • Provide supervision of services and personnel involved in custodial practices for the facility
  • Assist in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
  • Assist in establishing and monitoring work performance and safety standards
  • Select, train, motivate and evaluate housekeeping personnel
  • Provide or coordinate staff training and safety programs
  • Understand Union guidelines which include: working with employees to correct deficiencies; understanding the discipline and termination procedures; understanding Union seniority list when scheduling employees
  • Plan, direct, coordinate, and review the work plan for housekeeping personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures; identify and resolve challenges associated with the department
  • Ensure compliance with the departmental standards and reporting requirements
  • Plan, direct and coordinate the operational and custodial functions for the facility
  • Periodically conduct inventory and preventative maintenance of all equipment
  • Prepare payroll work sheets of personnel under functional jurisdiction
  • Maintain storage areas and equipment in designated areas in a neat and orderly manner
  • Maintain hazardous materials communication program, material safety data sheets and required records and permits as required
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
  • As directed, conduct a variety of industry related operational studies; recommend modifications to programs, policies, and procedures as appropriate; implement approved modifications
  • Attend internal meetings representing the Operations Department
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Help in operational maintenance of the changeovers from event set-up to the actual running of the event
  • Provide input and continuous monitoring of post cleaning practices to maximize the efficiency of the post clean and the reduction of man hours expended to complete the cleaning of the venue

 

Nonessential Job Functions:

  • Perform other duties as required

 

Intellectual/Social/Physical Demands & Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in a certain time frame. This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of job, employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to perform job functions, service clients and supervise staff; constantly communicates via telephone, email and in-person with clients and staff to exchange accurate information; occasionally lifts and/or moves heavy objects which can weigh up to 100lbs

 

Work environment:

  • The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

 

Equipment generally used by staff in this work environment:

  • Mops, brushes, scrapers, brooms, motorized blowers, riding machines, walk behind machines, buffers and various mechanized equipment
  • Cleaning materials
  • Garbage containers, buckets and carts
  • Two-way radios

 

EOE, DFWP


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Facility Operations/Security/Event Management: Event Guest Relations
EVENT SERVICES - Overland Park Convention Center (Overland Park, KS)

Reports To: Event Services Supervisor

Supervises: N/A

Status: Full-Time; Nonexempt

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the full time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

Compensation: $11.00/hour

EOE, DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you currently live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?


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Facility Operations/Security/Event Management: Conversion Crew
EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)

Reports To:  Event Services Supervisor

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Compensation:  $9.00/hour

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the partl time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?
3. YES / NO: Are you 18 years of age or older?


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Facility Operations/Security/Event Management: Grounds Crew/Turf Management
GROUNDS STAFF - PPL Park (Chester, PA)

Entity: Global Spectrum @ PPL Park – Philadelphia Union (Chester, PA)

Reports to: Sports Turf Manager

 

Summary:

The responsibilities are to comply with the daily orders of the Sports Turf Manager pertaining to game and/or practice field maintenance and operations, which may include soccer, football, rugby, lacrosse, and concert events. This position will at times require moving from stadium operations to practice field maintenance.

 

Essential Functions:

  • Perform daily responsibilities of game field at PPL Park and practice site that include mowing, irrigation, fertilizing, pesticide applications, field painting, cultural turfgrass practices, equipment operation and maintenance, and snow removal.

  • The department may require holiday, weekend and evening work.

  • Scout game field, stadium, and exterior grounds for problems and report issues to stadium management.

  • Assure the necessary event equipment (goals, benches, etc.) is set up and in good working condition.

  • Assist in the seasonal maintenance of the equipment fleet and ensure the proper maintenance is performed as needed in a timely manner.

  • Perform other duties as assigned


Knowledge, Skills and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities:

  • Demonstrate experience in maintaining athletic fields or landscaping maintenance.

  • Knowledge of sports turf grasses and how they are maintained.

  • Knowledge of turf equipment, tools and pesticide usage.

  • Knowledge of techniques in planting and maintaining trees and shrubs suited to the area location.

  • Knowledge of supervisory principles and practices.

  • Ability to work effectively with people from culturally diverse backgrounds.

  • Ability to perform physical tasks such as: lifting and carrying up to 50 pounds, climbing stairs, ladders, etc. and pulling tarps.

  • Must have a valid driver’s license.

  • Strong written and oral skills with the intent to communicate with technical staff and administration.

 

Salary: DOE

 

Close Date: September 30th, 2014

 

Start Date: Immediately

 

Send Resumes To:  jtorres@philadelphiaunion.com

                                  John Torres

                                 One Stadium Dr.

                                 Chester, PA 19013

 


Due to the nature of the sports and entertainment industry, the employee may be required to work varying schedules (weekends/holidays) to reflect the business needs of the company.


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Facility Operations/Security/Event Management: Event Operations/Management
VOLUNTEER COORDINATOR / MARKETING (Temporary) - XL Center (Hartford, CT)

Entity: Global Spectrum

Location: XL Center

Reports To: Director of Marketing

Status: Temporary / Hourly; November 2014 through March 2015
 

SUMMARY:

Individual is responsible for marketing, promoting and recruiting individuals and organizations to serve in a volunteer capacity for the 2015 Men’s AAC Basketball Championship.  Individual will also secondarily assist with marketing of the Arena as it relates to the 2015 Men’s AAC Basketball Championship and ancillary fan experience events. 

 

ESSENTIAL FUNCTIONS (including, but not limited to…):

  • Implement grass-roots marketing plans relating to the recruitment and coordination of volunteers for the 2015 American Athletic Conference Men’s Basketball Championship

  • Assist with the development and implementation of Volunteer communications pieces

  • Assist with the development and implementation of fan experience events during the tournament

  • Provide excellent customer service assistance to internal and external clients

  • Assist in developing marketing campaigns to maximize event awareness and exposure

  • Implement marketing plans including creation of advertising materials, media buying, promotions, grassroots, and public relations events

  • Develop new marketing programs and initiatives to maximize ticket sales (such as third party partnerships and new media avenues)

  • Assist in the planning, servicing, and supervising of special events

  • Coordinate with both internal and external departments to ensure needs are met for all events assigned.

  • All other duties and responsibilities as assigned

 

QUALIFICATIONS:

• Course work with a focus in Marketing, Public Relations, Sports studies or similar area of study
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Possess valid driver’s license or have the ability to acquire

• Strong customer service skills and the ability to work well with others
• Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
• Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously
• Proficient computer skills on MS Office Applications, ability to learn new web-based applications quickly
 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

While performing duties of job, employee is frequently required to stand; walk, kneel, crouch and bend over; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

The duties of this position are performed primarily in doors. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF OPERATIONS - XL Center (Hartford, CT)

JOB TITLE:              DIRECTOR OF OPERATIONS

COMPANY:              Global Spectrum

LOCATION:             XL Center (Hartford, CT)

DEPT:                       Operations

REPORTS TO:         General Manager

SUPERVISES:          Full and Part Time AFSCME Facility Workers; Operations Coordinator

STATUS:                   Full-Time; Salaried; Exempt

EEO:                          First/Mid-Level Official and Manager

SUMMARY:

The Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s set-up and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to department managers, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

 

ESSENTIAL JOB FUNCTIONS:

·         Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment, capital planning, set-up services, and grounds keeping

·         Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions

·         Assure the highest quality service to all tenants by establishing goals and supervising managers

·         Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work-load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the Assistant General Manager and General Manager

·         Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures

·         Establish, disseminate and monitor work performance and safety standards

·         Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges

·         Effectively handle employee grievances

·         Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program

·         Prepare and administer departmental annual budget

·         Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary

·         Develop and maintain Capital Improvement Project reports and recommendations for the facility

·         Maintain cost records of work performed and prepare cost estimates as requested

·         Prepare invoices for services rendered that are to be used in event settlement

·         Develop and maintain accountings for labor, materials and utilities by event and cost category

·         Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction

·         Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

·         Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)

·         Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects

·         Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies

·         Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits

·         Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary

·         Communicate clearly and concisely in the English language, both orally and in writing

·         Prepare monthly progress reports; prepare and present staff reports and other related correspondence.

·         Maintain knowledge of and ensure compliance with relevant federal, state and local regulations

·         Establish and maintain effective working relationships with staff, contractors and facility users

·         Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

 

NONESSENTIAL JOB FUNCTIONS:

·         Perform other duties as assigned by the General Manager

PREFERRED QUALIFICATIONS

Experience:

·         A minimum of five (5) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least two (2) years of managerial experience

·         Developing and monitoring a budget related to the operation of a large facility

Education / Training:

·         Bachelors degree in a Sports Management, Business, Engineering or a related field from an accredited college or university; additional years of experience may be substituted for formal education

·         Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.

·         Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.

·         Working knowledge of applicable federal, state, and local laws and regulations.

·         Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations 

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE


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