Reports To: Event Manager & Assistant General Manager

Supervises: Parking Attendants

Status:  Part-Time; Hourly; Nonexempt
 
Summary:
Manager will assist in daily operations of all Budweiser Events Center parking locations. Position is responsible for various administrative duties and ensuring staff has appropriate knowledge and tools for customer service focus and efficient operations.

JOB FUNCTIONS (including, but not limited to…):
• Assist Event Manager in supervision of part time parking attendants. 
• Organize, prepare and distribute work schedules for staffing specific event needs.
• Track attendance of staff according to Attendance Policy; promptly notify Manager/HR when warnings are needed
• Communicate event schedules and information with parking staff and Event Manager.
• Monitor lot during events, to ensure cars are parked quickly and effectively; immediately contacting Manager if issues arise
• Maintain daily parking records and track parking tickets.
• Work in a variety of parking locations and positions.
• Reconcile ticket sales to cash in accordance with established accounting procedures.
• Prepare various operational and financial reports regarding areas of responsibility in absence of Event Manager.
• Assist Manager in communication of policy, process and procedure updates/information with parking staff.
• Assist Manager in training staff in efficient parking operations and to maximize revenue.
• Monitor lots during events to ensure smooth ingress of the interior and exterior of the lots.
• Tactfully and promptly resolve all customer service issues related to parking in absence of Manager.
• Inspect work productivity of parking attendants to ensure that the highest levels of efficiency, accuracy and customer service are met.
• Assist in operation of daily events as business demands to provide excellent customer service.
• Greet and direct customers entering parking lots.
• Provide change and/or additional tickets to ticket sellers when necessary.
• Verify proper documentation on all cars going through lanes.
• Set up A-frame signs, parking cones, and reserved/disabled parking signs as event needs.
• Identify and problem solve parking issues; prevent when possible.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the ‘How You Doin’ philosophies.
• Work in cooperation with law enforcement officers as a team.
• Provide accurate information regarding incidents or accidents to Manager.
• Perform other duties as assigned.

QUALIFICATIONS: 
• High school diploma, GED or equivalent strongly preferred.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment while handling multiple tasks and priorities simultaneously.
• Must be detail oriented.
• Possess excellent interpersonal, organizational, and cash handling skills.
• Customer service experience required.
• Ability to communicate clearly and concisely in the English language, both orally and in writing.
• Must have demonstrated experience and working knowledge of Windows Outlook (Email), Word and Excel document to create, update and maintain department information.
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.
• Must be comfortable working with the public.
 

EOE, DFWP
 

Department: Events
 
Reports To: Senior Event Manager
 
Type: Full-Time; Salaried 
 
Summary:
The Event Manager will manage all aspects of assigned events in the Edward D. Hansen Conference Center from the advance planning stages through the end of the event to ensure overall client and guest satisfaction.  Event managers also oversee building security and parking issues, coordinate communication between event related staff, and interact with local public safety officials to ensure events run smoothly. 
 
Essential Functions:
• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Edward D. Hansen Conference Center.
• Assist sales department with prospective client site tours demonstrating the benefits of the Edward D. Hansen Conference Center and providing an overview of how the facility can best suit the needs of the client’s event.
• Develop and control event budgets including preparing pre-event financial estimates and completing post-event financial settlements based on contractual requirements; ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes.
• Create and distribute detailed setup and detail sheets prior to every event.
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner.
• Inspect event space prior to events opening; coach and counsel staff in areas of deficiency to ensure a safe and successful event.
• Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
• Coordinate rebooking portion of the sales process for recurring clients in the Edward D. Hansen Conference Center.
• Advance and communicate all event information to appropriate departments and staff.
• Troubleshoot during event preparation and event to ensure that all setups are correct, including making final decisions about policy, procedures, billing and staffing.
• Oversee all production elements; including security, guest services, operations, catering, cleaning, contracted labor, vendors and other event-related contract services, from set up, to event conclusion.
• Create work schedules for event and security staff, delegate assignments and review performance and results.
• Responsible for the Events department role in the execution of event contracts and rental agreements.
• Act as facility manager on duty for both the Edward D. Hansen Conference Center and the Comcast Arena at Everett as required.
• Perform other duties and responsibilities as assigned.
 
Qualifications:
• Minimum of two (2) years of increasingly responsible event management experience in a convention center or other public assembly facility setting.  Additional sales experience in a conference, hotel, or hospitality setting strongly preferred.
• Production experience involving banquet and conference events including, non-profit fundraisers, vendor shows, weddings, and meetings.  Experience in audio, video, and lighting production strongly preferred.
• Bachelor’s degree or better from an accredited college or university.  Major course work in facility management, hospitality, marketing, business administration or related field preferred.
• Proficient in use of Microsoft Office programs; experience with AutoCAD preferred.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V Equipment, and relevant federal, state, and local regulations.
• Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment.
• Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.

EOE, DFWP

Reports To: Event Manager, Director of Events

Supervises:  Event Staff- Guest Services, Facility Safety Staff & Security

Location:  Encana Events Centre- Dawson Creek

SUMMARY:
The Event Coordinator is responsible for assisting the Event Manager in acting as liaison between venue and event to ensure all details required for the successful execution of events are completed within the terms of the event contract.

QUALIFICATIONS:
• Minimum of one (1) year of increasingly responsible experience in event management/coordination preferably with a convention center, sports facility, performing arts facility or other multi purpose public assembly facility
• Diploma or Bachelors degree from an accredited college or university with major course work in event and/or hospitality  management or other related field
• Additional years of experience may be substituted for formal education
• Proven ability in supervising staff
• Ability to work a flexible schedule including nights, weekends, and holidays
• Ability to function in fast-paced, constantly changing, high pressure environment
• Proficient in use of Microsoft Office and AutoCAD experience preferred 
• Have BST and or AST
• Hold a Serving it Right, Trained Crowd Manager, level One first aid and AED certificates are preferred
• Excellent interpersonal and communication skills

Special Knowledge Of:
• Public Assembly facility management
• Operational characteristics of events
• Needs of users of the facility
• Customer service practices
• Facility use contracts
• Fire and public safety regulations
• A/V equipment and electronic systems in public assembly facilities
• Public Relations
• Terminology used in entertainment/convention/public assembly settings
• Relevant federal, provincial and local regulations

RESPONSIBILITIES:
• Assist Event Manager with event preparations pre, during and post event
• Create and maintain relationship with supplies and regulatory agencies and prepare and disseminate information as required.
• Execute the hiring, training, scheduling, payroll and managing of all event staff
• Guide and assist event staff in job performance and resolution of patron issues and challenges
• Establish and maintain effective working relationships with facility staff, service providers and facility users
• As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Responsible for the Events Department role in the execution of event contracts and rental agreements
• Assist in the creation and execution of in house events
• Proper use of 2-way radio
• Conduct meaningful performance reviews
• Motivate and mentor the event staff
• Critiques and discipline event staff using venue policies and practices
• Work with Human Resources to conduct background checks, collect employee data, and manage employee files
• Perform other duties and responsibilities as required
 

Company: Global Spectrum

Location: Enid Event Center & Convention Hall (Enid, OK)

Reports to: Executive Chef/Food and Beverage Director

Status: Part-Time; Hourly

Summary of Position:
Each dishwasher’s primary objective is to provide a clean and safe kitchen area for our staff Wash and clean tableware, pots, pans and cooking equipment. Keep the dishroom and equipment clean and organized.

Job Functions:

• Maintains a Guest focus while performing duties
• Assumes 100% responsibility for the cleanliness of dishware
• Load, run and unload dish machine.
• Keep the dish machine clean and report any functional or mechanical problems to supervisor immediately.
• Monitor dish machine water temperature and chemical levels to ensure sanitary wash cycle.
• Wash and store all tableware and kitchenware.
• Keep dishroom clean and organized.
• Complete opening and closing checklists.
• Maintain adequate levels of clean tableware for dining room and kitchen
• Bag and haul kitchen trash to appropriate area.
• Handle tableware carefully to prevent breakage and loss.
• Maintain adequate levels of dish detergents and cleaning supplies.
• Clean food preparation and production areas as required.
• Closes the kitchen properly and follows the closing checklist for kitchen stations.
• Assists others in closing the kitchen.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Performs other related duties as assigned by supervisor or manager-on-duty.

Requirements:

• Must posses a positive attitude and work well with other team members
• Must be able to work unsupervised
• Must be able to communicate clearly with managers, kitchen and dining room personnel.
• Ability to follow direction and ask questions for clarification if needed.
• Ability to keep up in a fast-paced kitchen environment
• Clean non-slip shoes, must say non-slip on shoe
• Socks must be worn
• Clean black non-denim pants or shorts. Shorts cannot be cut-offs and must be long enough to fall within 6”of knees (appropriate chef gear is acceptable)
• Clean white T-shirt (chef coat is optional)
• Clean White apron (provided)
• Hairnet or other approved hair restraint must be worn at all times
 

EOE, DFWP

Company: Global Spectrum

Location: Enid Event Center & Convention Hall

Reports to: Executive Chef/Food and Beverage Director and/or Banquet Captain

Status: Part-time: Hourly; Nonexempt

SUMMARY:
Servers are responsible for taking orders for food and drinks and relaying the orders to the kitchen staff. They are responsible for serving appetizers, salads, and soups before the main course. When main course is ready to be served, Banquet Servers are responsible for making sure orders are complete and accurate.

JOB FUNCTIONS: (including to but not limited to)
• Refill all drinks and beverages.
• Remove dishes and glasses from table and take them to the kitchen or breakdown station.
• Remove and replace table linens and service settings as required.
• Clean and arrange work stations, chairs, and table pieces.
• Refill salt, pepper, sugar, cream, and condiment containers.
• Give menu descriptions to customers, and answer questions regarding preparation.
• Memorize or write down special orders from customers.
• Relay orders to the chef or kitchen.
• Prepare beverages for customers or serve wine.
• Serve meals to customers or direct customers to buffets, while wearing appropriate hair restraints(i.e. hairnet or other approved restraint).
• Observe customers to find out if anything else is needed.
• Determine when the meal and beverages have been finished.
• Perform other duties as required.

QUALIFICATIONS:
• Work experience in events, banquets or restaurants.
• High school diploma or equivalent GED strongly preferred. Equivalent experience may be substituted.
• Ability to work a flexible schedule, including but not limited to, nights weekends and select holidays
• Knowledge of basic arithmetic (addition, subtraction, multiplication and division).
• Ability to read with strong oral and written communications skills in the English language.
• Must be a team player with the ability to multi-task
• Ability to identify problems
• Strong interpersonal skills
• Must have a customer-focused, positive and professional attitude

EOE. DFWP.
 

Company: Global Spectrum

Location: Enid Event Center and Convention Hall (Enid, OK)

Reports To: Executive Chef/Food and Beverage Director

Status: Part-Time; Hourly; Nonexempt

Qualifications:
• Must be 18 years of age or older (may vary depending on state laws)
• High school diploma / GED
• Completion of bartending certification course
• Previous bartending / customer service / hospitality experience required
• Basic mathematic skills
• Experience handling cash / credit
• Familiarity with cash registers / restaurant systems
• Ability to effectively communicate with customers in a friendly manner
• Must be energetic and self-motivated
• Must be available to work a flexible schedule, including evenings, weekends, and select holidays as required

Job Functions:
• Take and prepare drink orders for customers
• Keep a clean work station
• Keep bar properly stocked at all times
• Be responsible for all inventory\Sign off on all alcoholic beverages before event
• Interface with customers in a professional manner and with our How You Doin’? spirit
• Serve drinks in a timely and friendly manner
• Ringing up sales (if applicable)/Signing off on cash drawer before event
• Assist other staff as needed
• Perform other duties as assigned
 

EOE, DFWP

Company:  Global Spectrum

Location:  XL Center / Rentschler Field (Hartford, CT)

Reports to:  General Manager

Supervises:  TBD

Status:   Full-Time; Salaried; Exempt

Summary:
The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Qualifications:

• Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
• Strong oral and written communication skills
• Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
• Possession of, or ability to obtain, a current CPR certificate
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of Operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision and training
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings

Job Functions:

• Plan, service and supervise large events
• Plan, direct and evaluate the work of subordinates
• Provide leadership for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions
      and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
• Compete all duties with a customer service focus through teamwork and dedication to HYD
• principles
• Assist in the advancement of events/shows
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available form independent contractors for events
• Recruit and train event, parking and security staff
• Create work schedules for event, parking and security staff, delegate assignments and review performance and results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
• Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
• Inform/train all staff of HYD incentive program, ensuring proper and constant execution
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all events staff for each event
• Create and distribute detailed data sheets prior to every event
• Assist and direct changeover crew with breakdown and setup of events
• Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
• Coordinate service needs with Food and Beverage department as needed
• Serve as Manager on Duty as scheduled
• Perform all other duties and responsibilities as assigned
 

EOE, DFWP

Department:  Safety and Security

Reports To:  Assistant General Manager

Supervises: Security Coordinator, Security Guards, Event Staff; Exercises functional supervision over off duty Police Officers, EMT’s, other Fire Department personnel and contract security personnel

Status:   Full-Time, Salaried, Exempt
 

SUMMARY:
Utilizing independent judgment, the Director of Safety & Security directs, manages, supervises and coordinates the activities and operations of the Safety & Security Department and the event-staffing program for the facility.
 

JOB DUTIES:
• Provide overall management for all services and activities involved in facility and event security, facility admissions, and emergency preparedness
• Plan, develop and implement programs to ensure the security and safety of facility staff, users, guests and property. Disseminate safety information and make updates to the Center’s Emergency Preparedness Manual.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and review with the Assistant General Manager; implement improvements
• Select, train, motivate and evaluate security staff and event staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Plan, direct, coordinate, and review the work plan for the Security Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
• Assist the Event Managers in the development of event specific security and staffing plans
• Coordinate the scheduling of external event staffing personnel including, but not limited to, off duty police officers, Fire Marshal, EMT’s, peer group security other safety and security personnel
• Manage and participate in the development and administration of the Security Department annual budget; forecast additional funds needed for staffing, training, equipment, materials, and supplies; monitor expenditures; implement adjustments as necessary
• Plan and implement safety and security training programs for staff
• Develop and facilitate a safety committee, focused on work place safety and facility emergency preparedness
• Provide effective direction to staff in emergency response situations
• Monitor and maintain the facility’s computerized badge making, security camera system and access control system
• Establish and maintain effective working relationships with local, state and Federal law enforcement and life safety agencies
• Prepare and present regular staff reports and other related correspondence
• Conduct a variety of industry operational studies; recommend modifications to security and safety programs, policies, and procedures as appropriate
• Interpret and apply Federal, State and local policies, procedures, laws and regulations.
• Communicate clearly and concisely in the English language, both orally and in writing
• Provides highly responsible staff assistance to the Assistant General Manager and General Manager.
• Serves as the Facility Safety Officer
• Routinely serve as a Manager on Duty
• Perform other duties as required

SPECIAL KNOWLEDGE & ABILITIES:

Knowledge Of:
• Operational characteristics, services and activities of public assembly facility security and safety programs
• Crowd management and control techniques; Principles of supervision and training
• Personnel management as well as EEOC, FLSA, OSHA and ADA regulations
• Fire and public safety regulations
• Relevant federal, state, and local regulations
• Terminology used in entertainment and convention center settings
• Principles of budget preparation and control
• Computer skills in Microsoft office applications (Word, Excel, Access and Power Point)
• Time clock, security camera and access control systems

Ability To:
• Develop comprehensive event staffing plans
• Develop and implement emergency preparedness plans for a large public assembly facility
• Plan, direct, and evaluate the work of subordinates; Provide leadership for Security personnel
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Establish and maintain effective working relationships with staff, contractors and facility users as well as local, state and federal law enforcement and life safety agencies
• Communicate clearly and concisely in the English language, both orally and in writing
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

PREFERRED QUALIFICATIONS:

Experience:
• Minimum of three (3) years of increasingly responsible security experience in a management capacity of a public assembly facility or a law enforcement agency associated with providing services to a public assembly facility
• Minimum of two (3) years of supervisory responsibility

Education / Training:
• Bachelors degree from an accredited college or university with major course work in law enforcement, criminal justice, public administration, business administration or other related field (additional experience may be substituted for formal education)
• Graduation from IAVM’s Academy for Venue Safety and Security (AVSS)
• Graduation from IAVM’s Venue Management School (VMS at Oglebay)
• Graduation from IAVM’s Venue Management School Graduate Institute

Licenses or Certificates:
• Possession of, or ability to obtain a Virginia driver’s license
• Possession of, or ability to obtain a Virginia State Security Guard Certification
• Possession of, or ability to obtain a current CPR certificate
 

EOE, DFWP

Reports To: Parking Manager

Supervises: Parking Attendants

Status:  Part Time Hourly; Non Exempt
 

Summary:
Supervisor will assist the Parking Manager in daily operations of all Iowa Events Center parking locations. Position is responsible for various administrative duties and ensuring staff has appropriate knowledge and tools for customer service focus and efficient operations.

JOB FUNCTIONS (including, but not limited to…):
• Assist Manager in supervision of part time parking attendants 
• Organize, prepare and distribute work schedules for staffing specific event needs
• Track attendance of staff according to Attendance Policy; promptly notify Manager/HR when warnings are needed
• Communicate event schedules and information with parking staff
• Monitor lot during events, to ensure cars are parked quickly and effectively; immediately contacting
• Manager if issues arise
• Track parking tickets
• Maintain daily parking records
• Work in a variety of parking locations and positions
• Reconcile ticket sales to cash in accordance with established accounting procedures
• Prepare various operational and financial reports regarding areas of responsibility in absence of Manager
• Assist Manager in communication of policy, process and procedure updates/information with parking staff
• Assist Manager in training staff in efficient parking operations and to maximize revenue
• Monitor lots during events to ensure smooth ingress of the interior and exterior of the lots
• Tactfully and promptly resolve all customer service issues related to parking in absence of Manager
• Inspect work productivity of parking attendants to ensure that the highest levels of efficiency, accuracy and customer service are met
• Coordinate with Event Managers and Parking Manager to ensure accurate scheduling of staff
• Assist in operation of daily events as business demands to provide excellent customer service
• Greet and direct customers entering parking lots
• Sell parking tickets and count back correct change
• Verify proper documentation all cars going through booths
• Balance cash drawer at the end of shift
• Set up A-frame signs, parking cones, and reserved/disabled parking signs as event needs
• Identify and problem solve parking issues; prevent when possible
• Provide excellent customer service assistance to internal and external clients
• Exemplify the How You Doin philosophies
• Perform other duties as assigned

QUALIFICATIONS: 
• High school diploma, GED or equivalent strongly preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment while handling multiple tasks and priorities simultaneously
• Must be detail oriented
• Possess excellent interpersonal and organizational skills 
• Customer service experience required
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must have demonstrated experience and working knowledge of Windows Outlook (Email), Word and Excel document to create, update and maintain department information
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.
• Must be comfortable working with the public
 

EOE, DFWP

Reports to: Public Safety Manager
Supervises: PT Event Staff and Security Staff – FT/ PT
FLSA Status: Full Time, Salaried, Exempt
EEO Status: First/ Mid-Level Officials and Managers
 

Summary:

The Assistant Public Safety Manager will assist the Public safety manager with responsibilities of the including but are not limited to safeguarding all properties of the MassMutual Center, access control, responding to emergencies and to provide a safe and secure environment for employees and patrons. Works with Public Safety Manager overseeing event staff. They will also assist in hiring all PT event and security staff as well as supervising them.

Job Functions: (including, but not limited to):

• Hiring and supervising of event staff.
• Scheduling of event staff based on Event Manager’s requests.
• Oversee the same staff during events, conducting pre and post event meetings.
• Attending weekly production and bi-weekly management meetings and other meetings related to events.
• Conduct training of all staff as needed in emergency preparedness, building evacuation, emergency communications,
• Maintain Access control system, issue ID badges and keep updated.
• Review officers Guard tours and generate appropriate reports.
• Assist Event Managers with Events as needed.
• Assist Operations Department as needed.
• With the Public Safety Manager, interact with emergency services Police, Fire, and EMT to maintain continuity of services during Public Safety Managers absence.
• Maintain equipment used by Public Safety to insure good working order
• Assist in forming and maintaining the Safety Committee.
• Other tasks as assigned.

Preferred Qualifications:

• Ability to work flexible and extended hours including shift work, weekends, holidays.
• Possess demonstrable experience with the characteristics, services and activities of public facility security and safety programs.
• Minimum of three (3) years of security experience in public assembly facility security, law enforcement, medical emergency, fire or public safety areas
• Possession of or ability to obtain current CPR and AED certificates, and Crowd Management certification for Massachusetts.
• Working knowledge of pertinent Federal, State, and local laws, codes and regulations.
• Have Strong interpersonal skills
• Background and/or training in law and security an asset
• Knowledge of supervisory principles with an emphasis on working with and training “casual” staff.
• Hours would generally be mid afternoon to late evening on non event days and work during events as needed. (Generally, except during events, Schedule would be arranged so that we were not here working the same shift)

SPECIAL CHARACTERISTICS/KNOWLEDGE:
• Principles of supervision, training and performance evaluation.
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users as well as local, state and federal law enforcement and life safety agencies

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:

• While performing duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will be in leadership role during emergency situations and building evacuations; this requires directing others either verbally on emergency procedures. This position also requires frequent use of interpersonal skills including: ability to direct and inform staff. Employee must be able to recognize and resolve conflicts and be able to openly communicate verbally and in writing with internal and external clients.

Physical demands:

•  While performing the duties of this job, the employee may occasionally operate a computer and other office devices such as copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during /after events in process of inspecting and securing areas of the building. Employee must frequently communicate via telephone, radio, email and in-person with others and exchange accurate information. Employee will frequently be required due to business demands and event operations to lift and/or move up to 50 pounds.

Work environment:

• The duties of this position are performed primarily indoors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.
• While performing duties of this job, the employee is occasionally exposed to weather conditions prevalent at the time.
   

Company:  Global Spectrum

Venue:   Memorial Hall

Reports To:  Event Manager

Status:   Part-Time; Hourly

Summary:

Our guests are important individuals and should be treated with extraordinary courtesy, respect and service.  Our goal is to provide our guests with a consistent level of excellent service.  Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity.  Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see.  If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing.  To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.
Always remember that our guests are our most important concern.  They should never be thought of as an interruption; they are our livelihood.

Standards of Excellence:

1. Smile, Greet, Say “How you doin”?
2. Thoughtfulness of our guests and employees
3. Offer help before the guest asks – May I help you? – NEVER say “Next”
4. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
5. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins.  Posture – no leaning against chairs, walls or railings.

Qualifications:

• Must be available for at least ½ of all events occurring within each month
• Experience in customer service
• Ability to manage high stress situations
• Able to work a variety of events including children’s shows, theatre performances, and loud concerts
• Must have a pleasant and outgoing personality
• Must be friendly, courteous and polite with a positive attitude

Essential Job Functions:

• Be familiar with ticketing, seating locations, procedures and building policies
• Able to handle large groups of guests
• Maintain control of your assigned sections or area.
• Anticipate and correct any trouble situations in your area
• Know general building information and locations of various amenities
• Ensure areas are safe for patrons and staff.
• Monitor alcohol consumption and related issues
• Provide exceptional customer service to all patrons
• Perform other duties as assigned

EOE, DFWP
 

About the Venue:
The Pueblo Convention Center is professionally managed by Global Spectrum.  We currently have  over 21,000 square feet of meeting space, featuring 16,200 square feet of premium exhibit hall and ballroom, 3,000 square feet in five inviting meeting rooms and a generous 2,120 square foot pre-function lounge, making us the ideal destination for your next meeting, conference, convention, trade-show or banquet.

Qualifications:
The ideal candidate will have 3-5 years experience as a Manager or an Assistant Banquet Manager in a hotel property or convention center of similar size; College Degree preferred; High school diploma or general education degree or equivalent combination of education and experience required

Responsibilities:
• Develop and conduct effective training programs geared to educate associates on specific job skills and to enhance the service provided to guests and the expertise of staff.
• Ensure the proper set-up, execution and breakdown of banquet functions.  Develop creative and attractive table settings, coffee break set-ups, buffets, etc.
• Coordinate all details for banquet events after Sales has completed contract
• Operate department within budgetary guidelines and in response to actual business conditions.
• Establish goals for the department and communicate those to banquet associates.
• Develop and implement policies and controls on issues concerning Banquet operations to include, service standards, food and equipment handling, safety, breakage and sanitation, etc.
• Prepare and tabulate banquet checks, follow procedures for processing of banquet checks, and banquet recaps.
• Interact effectively with guests, and greet meeting/function planners. Resolve guest complaints and operational problems and exercise effective decision making ability.  Report food related problems to chef.
• Maintain effective communication with Banquet staff, be responsive to staff suggestions and concerns and work to resolve problems. Meet regularly with staff and ensure that staff is kept aware of issues relating to
• Banquet department and general  operations.  Attend meetings as scheduled and maintain effective working relationship with all departments.
• Communicate effectively with Catering staff on all banquet events, guest comments and complaints, cover counts etc.  Coordinate details of events with and act as a liaison between guest and  operating departments.
• Supervise the proper handling and storage of all Banquet furniture, fixtures, equipment, and supplies, schedule cleaning of function rooms and service areas, and assign cleaning tasks to staff.
• Ensure department is stocked with adequate supplies of all service ware, linen, condiments, dairy products, juices and all other items used during service.  Ensure that staff is trained on and follows storeroom and requisition procedures.
• Planning and execution of banquet bars, beverage consumptions and monthly beverage  inventories

The Banquet Manager will report to the Director Food and Beverage.

EOE, DFWP
 

Reports to: Director of Operations

Supervises: Trades, Laborers, Building Services Manager

Entity: Global Spectrum-Roanoke Civic Center (Roanoke, VA)
 

Qualifications:
• Minimum of three (3) years experience in building maintenance including at least two years of supervisory responsibility.
• Completion of twelfth grade with specialized training in the building maintenance of HVAC or related building systems.
• Possesses good communication skills.
• Familiarity with OSHA requirements.
• Possession of an electrical license is highly desirable.
• Knowledge of boilers, chillers, refrigeration and ice making helpful.
• Ability to climb stairs, walk and stand for extended periods of time and lift up to 40 lbs. unaided
• Knowledge of Fire Code & Safety Regulations preferred.
• Knowledge of Micromain, EBMS, AutoCad, Visio, and/or other design software is a plus.

Job Functions:
• Assume management responsibility for all services and activities involved in maintenance and operations, including HVAC, electrical, mechanical, plumbing, chillers, refrigeration, ice making, boilers and associated equipment.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Schedule employees and coordinate shift (full time, part time, and temp labor).
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Oversee the set-up of events; coordinate facility arrangements with concessionaires and vendors; direct and monitor the work of contractors, engineers, and architects on building projects.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety date sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Facilitate all maintenance needs, preventive and demand, using Micromain Maintenance software; and maintain data and facility information in Micromain software.
• Develop and maintain an accurate record keeping system.
• Perform other duties and responsibilities as required.
• Work a flexible schedule (nights, weekends, holidays).

EOE, DFWP