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Current available jobs in Facility Operations/Security/Event Management:





Facility Operations/Security/Event Management: Event Operations/Management
SENIOR OPERATIONS COORDINATOR - Sears Centre Arena (Hoffman Estates, IL)

Essential Functions (including but not limited to): 

  • Supervises and assists Operations Coordinators in the set-up of tables, chairs, risers and other associated equipment required for all events.
  • Assist in preparation of daily work task sheets for Operations Coordinators and ensures that they are completed.
  • Assists Operations Manager with biweekly payroll duties to include reviewing hourly employee punches, allocating hours to events, etc.
  • Assists Operations Manager with anticipating problems and sourcing appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
  • Assists in coordinating the operations activities with other building departments and show-related contractors.
  • Assists with the training of staff in the responsibilities and expectations, and works with staff to develop and maintain service-oriented attitudes.
  • Provides clear, concise and timely communication of directives to other departments.
  • Coordinates the changeover crew and their activitites involved in event setups and ice making.
  • Operate the Zamboni to maintain the ice sheet surface during rental periods, as needed.
  • Enforce all changeover policies and procedures.
  • Supervise work assignments of temp conversion crew.
  • Insure changeover personnel are in proper uniform and condition to work.
  • Train changeover crews in all proper usage and maintenance of tools and equipment.
  • Assist in the direction of all work projects of the deparment
  • Work events.
  • Assist in snow removal and oversee landscape maintenance.
  • Responsible for the storage and inventory control of all changeover tools and equipment.
  • Stress saftey practices at all times.
  • Responsible for the Operations Daily Report to insure proper coding of event hours.

Non-Essential Functions:

  • Other duties as assigned.

Qualifications:

  • Capable of rotating shifts, work split shifts, work weekends.
  • Capable of operating forklifts, case trailers, sweepers, or other operational equipment.
  • Superior communication and supervisory skills.
  • Ability to function in a fast-paced, high pressure environment.
  • Capable of physical tasks for extended periods of time.
  • Basic data processing and Microsoft Office skills required.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

Physical demands: 

  • The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.

Work environment:

  • While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure; employee will as needed operate fork lift, high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds.

Intellectual/Social demands:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT COORDINATOR - Sears Centre Arena (Hoffman Estates, IL)

Summary: The Event Coordinator will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Responsibilities:   

  • Responsible for planning, coordinating, and facilitating the logistics of events throughout the and briefings)
  • Arena from start (advancing show) to finish (post event settlements, event evaluations,
  • Develop and control event budgets including preparing pre-show event financial estimates
  • and completing post-show financial settlements based on contractual requirements.  
  • Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
  • Read and understand event contracts
  • Complete post show settlements and assure all contractual requirements have been met
  • Function as a liaison between users of the facility and the facility staff
  • Provide clients with estimates and union estimates while advancing the show or event
  • Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
  • Exercises discretion and utilizes independent decision making during events that will best represent the Arena and serve the client.
  • Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
  • Advance and communicate all event information to appropriate departments and staff
  • Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Oversee all production, set up, event staff, event-related contract services including ushers, security, cleaning, EMS, and police
  • Maintain communication with Events Team to ensure a flawless event
  • Create work schedules for event and security staff, delegate assignments and review performance and results
  • Responsible for the Events department role in the execution of event contracts and rental agreements
  • Act as facility manager on duty as required
  • Communicates in a timely fashion any/all problems and proposed solutions to the Director of Events or AGM
  • Receives and responds to complaints from tenants and the public or refers them to the Director of Events
  • Prepares events reports noting attendance, times, significant problems, etc.
  • Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
  • Interacts with other facility staff in a courteous , cooperative, and professional manner
  • Provide excellent customer service to internal and external clients
  • Work with local IATSE to put in union calls and onsite production work
  • Responsible for submitting union payrolls to finance department
  • Do pre event and day of event walkthroughs of entire arena and provide suggestions to appropriate departments as to things that need attention
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
  • Create and distribute detailed data sheets prior to every event and review with each department
  • Be aware and inform clients and staff of emergency planning procedures
  • Coordinate service needs with Food and Beverage department as needed

Non-Essential Functions:

  • Perform other duties as assigned

Qualifications:

  • Two (2) years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
  • Bachelor’s degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field
  • Proficient in use of Microsoft Office programs including Word, Excel, and Powerpoint; experience with AutoCAD preferred
  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, customer service practices, A/V equipment and relevant federal, state, and local regulations
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Production experience involving concert set up, audio, video, lighting, and rigging preferred
  • Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment
  • Ability to work independently and as part of a team
  • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Possession of, or ability to obtain, a current CPR certificate
  • Possession of, or ability to obtain, a valid drivers’ license

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Facility Operations/Security/Event Management: Event Operations/Management
SENIOR EVENT MANAGER - Sun Dome (University of South Florida) (Tampa, FL)

Summary: The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Responsibilities:

  • Plan, service and supervise all types and sizes of events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Compete all duties with a customer service focus through teamwork and dedication to HYD principles
  • Advancement of events/shows
  • Pre & Post-show event financial estimates
  • Advise lessees on services available form independent contractors for events
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, contractors and patrons/public
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all events staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
  • Coordinate service needs with Food and Beverage department as needed
  • Serve as Manager on Duty as scheduled

Nonessential Job Functions:

  • Perform all other duties and responsibilities as assigned

Qulaifications:

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
  • Strong oral and written communication skills
  • Ability to stand and walk for long periods of time, climb stairs.
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
  • Possession of, or ability to obtain, a current CPR certificate
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of Operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision and training
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Familiarity with terminology used in entertainment/convention/public assembly settings

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts and open communication in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

EOE, DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Ted Constant Convocation Center (Norfolk, VA)

Responsibilities:

  • Supervise and coordinate all Multi-Purpose Room events (trade shows, banquets, meetings.)
  • Facility contact for Multi-Use Hall events.
  • Assist Director of Events/Operations in advancing and planning all arena events.
  • Oversee Operations Manager and all Arena conversions
  • Assist in hiring, training, scheduling and managing of conversion staff.
  • Manage event support staff (stand-by, fire panel) during events.
  • Supervise all event staff (ushers, ticket takers, security) with quality guest services and crowd control.
  • Oversee hiring, training, scheduling, and management of event staff.
  • Prepare event staffing sheets (postings, staff info sheets, WGO, etc.).
  • Assist with the day to day operations of the building.
  • Responsibilities will include ODU Football at Foreman Field.
  • Maintain all Arena event equipment (staging, basketball equipment, etc).
  • Oversee opening or closing of Arena for a move-in or move-out.
  • Build and maintain tenant relations.
  • Assist in the purchasing of event equipment.
  • Assist with event settlements and reconciliation.
  • Other duties as Assigned.

Qualifications:

  • Bachelor’s degree in sports management or related filed from an accredited college/university.
  • Must have experience with event and/or conversion coordination in a similar work environment, including experience with direct employee supervision.
  • Proven leadership and organizational skills.
  • Ability to function in a multi-tasking environment.
  • Strong written and oral communication is vital.
  • Ability to work nights, weekends and holidays as required based on event calendar/ as required.
  • Computer skills, including data processing, MS Office applications and Internet

Physical Demand and Work Environment:

  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

  • While performing duties of job, employee is frequently required to stand; walk and climb stairs; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually moderate to loud during event days and minimal during non-event days.

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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR, OPERATIONS - XL Center (Hartford, CT)

Summary: The Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s set-up and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to department managers and coordinators, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

Responsibilities:

  • Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment, capital planning, set-up services, and grounds keeping
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
  • Assure the highest quality service to all tenants by establishing goals and supervising managers
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work-load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the Assistant General Manager and General Manager
  • Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
  • Establish, disseminate and monitor work performance and safety standards
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
  • Effectively handle employee grievances
  • Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program
  • Prepare and administer departmental annual budget
  • Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary
  • Develop and maintain Capital Improvement Project reports and recommendations for the facility
  • Maintain cost records of work performed and prepare cost estimates as requested
  • Prepare invoices for services rendered that are to be used in event settlement
  • Develop and maintain accountings for labor, materials and utilities by event and cost category
  • Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
  • Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
  • Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
  • Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits
  • Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Prepare monthly progress reports; prepare and present staff reports and other related correspondence.
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

NONESSENTIAL JOB FUNCTIONS:

  • Perform other duties as assigned by the General Manager

Qualifications:

Experience:

  • A minimum of five (5) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least two (2) years of managerial experience
  • Developing and monitoring a budget related to the operation of a large facility

Education / Training:

  • Bachelor’s degree in a Sports Management, Business, Engineering or a related field from an accredited college or university; additional years of experience may be substituted for formal education
  • Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.
  • Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.
  • Working knowledge of applicable federal, state, and local laws and regulations.
  • Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE. DFWP.


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