Entity: Global Spectrum Facility Management

Location: EnCana Events Centre (Dawson Creek, BC, Canada)

Summary:

The EnCana Events Centre is the Peace Region’s premier sports and entertainment facility and is managed by Global Spectrum Facility Management. We are currently looking for an Events Coordinator who is highly motivated, a team player, who is well organized, and possess a positive can do attitude.

Job Functions:

The successful candidate will manage every aspect of all events at the EnCana Events Centre from the advanced planning stages through to the end of the event. This includes:

• The hiring, training, scheduling and supervision of all event staff
• Overseeing the building and vehicle parking, and interact with local public safety officials to ensure the events run smoothly
• Coordinating communication between event staff
• Delegating assignments to the appropriate employees
• Be organized and multitask to ensure success 
• Point of contact for all events
• Coordinate the load in, load out, production elements and artist relations
• Responsible for ensuring the overall customer, promoter and lessee experiences are a positive one

Qualifications:

• The ideal candidate will have a minimum College Diploma or equivalent combination of education and relevant experience
• Must possess strong computer skills (specifically Microsoft Word, Outlook, Excel, and PowerPoint, AutoCAD)
• A background in theatre is also recommended
• Note that evening and weekend shifts are required
   

REPORTS TO: General Manager

ENTITY: Global Spectrum – General Motors Centre (Oshawa, Ontario)

QUALIFICATIONS:

• Must have legal documentation to work in Canada; preferred candidate is Canadian citizen with extensive knowledge of the Oshawa, ON area.
• College Degree in Sport Management or other related field required.
• Min. 2-4 years event experience required with a professional/amateur sports team, including prior experience in event management and front of house services for live and/or special events, and sports.
• Previous experience advancing events and loading-in/out.
• Previous experience creating CAD maps (AutoCad).
• Previous experience working with IATSE or related stagehand labour union is a plus.
• Previous experience working with contracted security and/or off duty police.
• Previous experience working within a unionized environment.
• Excellent verbal/written communication skills.
• Detail oriented with the ability to problem solve in a fast paced environment
• Superior interpersonal and customer service skills.
• Excellent organizational skills and ability to work as a team player.
• Ability to be a leader and manage work crews during events and changeovers.
• Ability to work irregular hours, holidays, nights & weekends.
   

JOB FUNCTIONS:

• Prepare, advance and execute all events at the venue including all hockey and/or sporting events, live and/or special events. Responsible for the preparation, advancement of information and management of all events to the highest level of performance while working in closely and in concert with all other departments.
• Integrate with the Oshawa Generals (OHL Hockey Tenant); promoters and tour personnel as well as General Motors employees to ensure the proper planning and execution of day to day and event related responsibilities. Important to develop these relationships.
• Adhere to all building policies and protocols. Facilitate training of same.
• Assist General Manager with budgeting for the Event Services/Event Operations Department.
• Effectively work with and supervise all event staff including front of house and security personnel.
• Other duties and responsibilities as assigned.
   

Reports To: Operation Manager

Entity: Global Spectrum-Sears Centre Arena

Location: Hoffman Estates, IL

Qualifications:

• Two years of experience in facility operations for a stadium, arena, convention center, hotel, or other similar public assembly facility; some supervisory responsibility preferred
• Capable of rotating shifts, work split shifts, work weekends
• Capable of operating forklifts, case trailers, sweepers, or other operational equipment
• Superior communicating and supervisory skills
• Ability to function in a fast-paced, high pressure environment
• Capable of physical tasks for short periods of time
• Basic data processing and Microsoft application skills required

Job Functions:

• Directs and coordinates the changeover crew and their activities involved in event setups and ice making
• Enforce all changeover policies and procedures
• Supervise work assignments of crew
• Insure changeover personnel are in proper uniform and condition to work
• Train changeover crews in the proper usage and maintenance of tools and equipment
• Assist in the direction of all work projects of the department
• Work events when directed
• Assist in snow removal and oversee gardening crew
• Responsible for the storage and inventory control of all changeover tools and equipment
• Stress safety practices at all times
• Responsible for the Operations Daily Report to insure proper coding of event hours
• Other duties as assigned
   

EOE. DFWP.

Reports to: Manager of Event Services

Entity: Global Spectrum-Sears Centre Arena

Location: Hoffman Estates, IL

Qualifications:

• Bachelor's degree preferred; equivalent work experience / combination education and experience will be considered
• 1 - 2 years of event operations experience, preferably with a stadium, arena, convention center, hotel, or other similar public assembly facility
• Strong management, motivational & organizational skills
• Excellent interpersonal & communication skills
• Demonstrated ability to function in a fast-paced, high-pressure environment
• Proficient in use of Microsoft applications
• Willingness to work nights & weekends above and beyond normal working hours as required

Job Functions:

• Act as liaison for building with all parties involved in the event
• Communicate with building staff all requirements necessary for the events
• Prepare event estimates as determined by requirements using annual budget as a guide
• Coordinate event seating layouts with box office when necessary
• Coordinate show requirements with tour production managers
• Prepare data sheet for building personnel prior to each event
• Present event previews/reviews in weekly staff meeting
• Coordinate and settle all event financial matters with Finance Department
• Other duties and responsibilities as assigned
   

EOE. DFWP.

Reports To: Assistant General Manager

Supervises: Maintenance Manager, Housekeeping/Set-Up Managers, Administrative Assistant

Overview:
Global Spectrum seeks a skilled, detailed and customer service oriented individual for the position of Director of Operations for the new Greater Richmond Convention Center. Utilizing independent judgment, the Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s custodial/housekeeping/set-up program and the maintenance program, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to operating managers, assuring the highest quality service program to assure rebooking of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget. Provides highly responsible staff assistance to the Assistant General Manager and General Manager.

Opened in February 2003 and located in the heart of downtown Richmond, the $170 million Greater Richmond Convention Center is the centerpiece of a massive downtown revitalization plan, and is the largest convention facility in the state of Virginia. The Greater Richmond Region offers the cultural and recreational opportunities of a large city with minimal traffic congestion. Atlantic beaches, Blue Ridge Mountains, the outer banks of North Carolina, Chesapeake Bay, and Washington DC's/Baltimore cultural amenities are all within a two-hour drive.

Please visit our website at www.richmondcenter.com for more information regarding our facility.

JOB DUTIES:

• Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment, custodial/housekeeping/set-up services, and grounds keeping
• Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
• Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects
• Prepare and administer departmental annual budget; supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary; develop and maintain Capital Improvement Project reports and recommendations for the facility; administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Perform other duties as assigned

REQUIREMENTS:

• Three (3) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in a convention center, sports venue, hotel, performing arts facility or other public assembly facility), with at least two (2) years of supervisory experience and a Bachelors degree from an accredited college or university; additional years of experience may be substituted for formal education
• Knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, drayage, decorators, housekeeping, trades, audio-visual, electrical, etc.
• Knowledge of EEOC, FLSA, OSHA and ADA issues; knowledge of principles of budgeting
• Must be able to manage multiple projects simultaneously; work under high pressure in meeting urgent deadlines; plan, direct, and evaluate the work of subordinates; analyze and resolve challenges
• Must be able to communicate clearly and concisely in the English language, both orally and in writing
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
• Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
• Possession of, or ability to obtain a current CPR certificate and a Virginia driver’s license

EOE. DFWP.

Reports To: Director of Food and Beverage

Supervises: Yes

Job Summary:

To oversee the direction of the kitchen’s daily activities in accordance with Global Spectrum policies and objectives to ensure guest satisfaction, profitability and a positive, productive and compliant work environment. Responsible for overall kitchen operations, including food and labor cost controls.

Essential Job Functions:
 

• Ensures budgeted food percentages are achieved through effective control measures including portion controls, kitchen timings, food inventory rotation measures, receiving and food storage procedures, inventory controls, effective purchasing procedures, kitchen security procedures and waste control.
• Controls labor costs through effective scheduling of kitchen staff, cross-training and development of employees.
• Ensures that the purchasing and preparation of all food products meet Global Spectrum standards of quality and consistency. Assist in the development of menus, ensuring quality, consistency and style of concept are maintained. Monitors production of food preparation ensuring recipe specifications, portion controls and kitchen timings are met. Monitors all food served relative to appearance, temperature, sanitary and quality standards.
• Provides accurate costing on all menu items for banquets and concession food items.
• Supervises all line set-up, prep and breakdown activities. Responsible for in-service delegation of tasks to line personnel.
• Coordinates the storage, maintenance and repair of all kitchen equipment to ensure operational readiness.
• Meets with suppliers to keep abreast of changes taking place in the market.
• Assists with the delivery and set-up of catered services and food service areas as needed.
• Responsible for kitchen staff skills training and development, including departmental orientation of new employees. Conducts subordinate performance review and counseling sessions. Provides leadership and support to the entire kitchen staff; builds morale and encourages empowerment of staff.
• Maintains a positive and compliant employee relations climate. Assists in the staffing, training, evaluation and counseling of kitchen staff. Promotes support and communication with entire staff. Positively interacts with front of house staff. Rapidly solves problems.
• Ensures compliance with health, sanitation, safety and employment regulations by clearly communicating and reinforcing standards and procedures to kitchen staff.
• Responsible for fulfilling kitchen record keeping and administrative requirements including food inventories and invoicing of food products. Responsible for organizing employee work schedules, ensuring appropriate coverage for all kitchen areas.
• Promotes teamwork among staff through effective communication, follow through and goal setting. Leads by example and thorough instruction to effectively obtain quality management of product, service and philosophy of concept.

Knowledge, Skills and Abilities:

• Technical proficiency and experience demonstrating verifiable knowledge of food preparation methods.
• Ability to positively interact with diverse personalities, including co-workers, subordinates, guests and purveyors in a variety of work situations. Must have active listening and effective communication skills.
• Ability to develop results-oriented staff through effective training, evaluation, motivation, coaching and counseling.
• Ability to assist others in developing needed skills for effective job performance.
• Ability to positively distribute responsibility to others to meet objectives and achieve desired results.
• Ability to recognize problems and to creatively and expeditiously find solutions. Ability to set priorities and use initiative; solid decision-maker.
• Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.

Education and Experience:

• Minimum of 2-3 years kitchen management experience in a full service restaurant or events venue.
• Demonstrated and verifiable track record of meeting projected costs.
• Professional appearance and presentation required.
• Knowledge of and skill in using computer software, including MS Word/Excel/Outlook.
• Maintains a current Food Handler’s card and alcohol service permit if required by state or local government.
• Working knowledge of employee scheduling in a hospitality environment.
• Ability to obtain and maintain certification in a nationally recognized sanitation program.
   

Physical Dimensions:

Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 75 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision.
 

EOE. DFWP.

Position Overview:

The Event Manager is the liaison between the show manager/client and all building operations staff and contractors. After the contract is signed for an event, the Event Manager works directly with the client to provide any needs from the facility. In addition, the Event Manager makes certain that all building policies and procedures are followed in preparing for and implementing the event. When the event is in the building, the Event Manager runs the show, making certain that the client’s needs are met and any building or safety issues are addressed immediately. The Event Manager is the PBCCC staff member with whom the client will have the most contact before, during and after the event; and it is imperative that service is a priority with the position. It is important that the Event Manager can anticipate potential problems and in all cases, be solution oriented so that the client can achieve the most important result – a successful show. The Event Manager is the first and last staff member the client sees during the event; and the quality of service a client receives is the best sales tool for a return visit.

Reports To: Director of Events Services

Supervises: Direct – none / Indirect – all building operational staff during event activity

Job Functions:

• Meet with facility clients prior to events and assist in determining event needs; schedule related staff; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, housekeeping, maintenance, security and parking personnel.
• Prepare diagrams, instructions, set-up requirements and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events.
• Inform local entities of event schedule and necessary services (i.e.; police, fire department, medical personnel).
• Prepare written cost estimates to clients based on potential operational costs during the course of the event; coordinate and settle event financials.
• Serve as a facility representative at assigned events by enforcing facility policies and procedures; identify and resolve event problems and public complaints.
• Identify and resolve event related concerns.
• Attend various weekly scheduled building meetings
• Perform related duties and responsibilities as required.
• Extensive weekend, evening, and holiday work required.

Qualifications:

• Minimum of four years of increasingly responsible experience in Event Management.
• Bachelor’s degree from an accredited college or university with major course works in Event management, event planning, marketing, business administration, hospitality management or a related field.
• Proficient in use of Microsoft applications Word & Excel
• History working in CC Breeze and Meeting Matrix a plus

EOE/ DFWP
 

General Statement of Duties:

Responsible for Ice Maintenance, Ice Resurfacer Maintenance and Building Maintenance

Reports To: General Manager

Qualifications:

• Experience with ice making and equipment operations, ice resurfacer maintenance and building maintenance.
• CIT and/or 5-STAR Operator preferred; college degree preferred but not required.
• Data processing skills and working knowledge of MS Office Applications: Word, Excel, and Outlook

Job Functions:

DAILY

• Maintain ice and building in excellent working order; Perform daily tasks to accomplish this goal
• Supervise Resurfacer Operators and Maintenance Staff
• Work within the framework of an annual budget
• Create and Implement Ice Maintenance Training Programs for staff

WEEKLY

• Schedule staff to resurface ice and maintain building
• Prepare Ice Maintenance Schedule and documentation of such
• Prepare Resurfacer Maintenance Schedule and documentation of such

MONTHLY

• Prepare Ice and Building Evaluation Summary for GM (Needs analysis; Prepare Purchase Orders for all Projects)

• Other duties as necessary or designated by General Manager
   

EOE

Status: Part-Time

Reports to: Event Services Manager; Director of Events

Entity: Global Spectrum-WFCU Centre
 

Qualifications:

• Ability to work flexible schedule based on events, including nights, weekends and holidays as needed
• Ability to follow basic instruction and direction
• Ability to perform general labor; heavy lifting is required

Job Functions:

• Perform general labor as assigned
• Primary duties include building conversion for various events
• Setup and breakdown of chairs, tables, other event seating, ice rink, stages, etc.
• Perform other duties as assigned
   

Status: Part-time

Entity: Global Spectrum-WFCU Centre

Summary:

As a representative of the Event Staff, you are the primary contact with the guests at the facility. You will have knowledge of the building and its services. You will be required to provide a safe and enjoyable environment for our guests.

Qualifications:

• Must be available for at least ½ of all events occurring within each month
• Experience in customer service
• Ability to manage high stress situations
• Able to be on feet for long periods of time
• Able to work a variety of events including children’s shows, theatre performances, and loud concerts
• Must have a pleasant and outgoing personality
• Must be friendly, courteous and polite with a positive attitude

Job Functions:

• Be familiar with ticketing, seating locations, procedures and building policies
• Able to handle large groups of guests
• Maintain control of your assigned sections or area.
• Anticipate and correct any trouble situations in your area
• Know general building information and locations of various amenities
• Ensure areas are safe for patrons and staff.
• Monitor alcohol consumption and related issues
• Provide exceptional customer service to all patrons
• Perform other duties as assigned