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Current available jobs in Facility Operations/Security/Event Management:




Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Bicentennial Center (Salina, KS)

SUMMARY: The Event Manager will manage every aspect of events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event related staff, as well as oversee building security and parking issues and interact with local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction.

RESPONSIBILITIES:

  • Responsible for planning, coordinating, and facilitating the logistics of events throughout the Bicentennial Center
  • Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.  
  • Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
  • Detail event for client approval and internal communication by creating Event Data Sheets
  • Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
  • Exercises discretion and utilizes independent decision making during events that will best represent the Bicentennial Center and serve the client.
  • Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
  • Advance and communicate all event information to appropriate departments and staff
  • Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
  • Oversee all production, set up, event staff, event-related contract services
  • Maintain communication with Events Team to ensure a flawless event
  • Create work schedules for event and security staff, delegate assignments and review performance and results
  • Responsible for the Events department role in the execution of event contracts and rental agreements
  • Act as facility manager on duty as required
  • Communicates in a timely fashion any/all problems and proposed solutions to the Director of Events & Operations and/or GM
  • Receives and responds to complaints from tenants and the public or refers them to the Director of Events & Operations
  • Prepares events reports noting attendance, times, significant problems, etc.
  • Ensure collection of all payments by due dates
  • Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
  • Interacts with other facility staff in a courteous , cooperative, and professional manner
  • Provide excellent customer service to internal and external clients
  • Exemplify the “How You Doin” philosophies

QUALIFICATIONS:

  • Two (2) years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
  • Bachelor’s degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field
  • Proficient in use of Microsoft Office programs; experience with AutoCAD preferred
  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Production experience involving concert set up, audio, video, lighting, and rigging preferred
  • Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment
  • Ability to work independently and as part of a team
  • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

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Facility Operations/Security/Event Management: Event Guest Relations
EVENT STAFF - PT - Liacouras Center (Temple University) (Philadelphia, PA)

Overview:

Everyone who works at Spectra Venue Management is in the service business.  Our goal is to provide our guests with a consistent level of excellent service.  Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity.  Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see.  If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing.  To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.

Responsibilities

  • Provide excellent customer service to all patrons and employees
  • Greet all Guests in a welcoming and friendly manner, consistently maintaining a “How You Doin’” attitude
  • Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times
  • Assist with maintaining a safe environment throughout the Liacouras Center at all times
  • Inform fans of seat locations and provide assistance where needed
  • Retrieve and verify Fans’ tickets, as required
  • Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
  • Direct Fans with special needs/ requests to Fan Services
  • Work in compliance with the provisions of the Occupational Health and Safety Act
  • Work with enthusiasm and professionalism at all times
  • Perform any additional tasks as assigned

Qualifications

  • Knowledge of Event Services and affiliated roles & responsibilities
  • Able to work flexible and sometimes demanding schedules (including: nights, weekends, and holidays)
  • Excellent customer service, client relations, interpersonal and communication skills
  • Must be accurate and detail oriented
  • Must be physically fit to perform all essential duties/ requirements associated with this job
  • Strong knowledge of Alcohol Control Policies in event driven industry is an asset
  • Possession of valid Standard First Aid and CPR Certification is an asset

EOE


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Facility Operations/Security/Event Management: Security
PUBLIC SAFETY MANAGER - Palm Beach County Convention Center (West Palm Beach, FL)

SUMMARY: To supervise and coordinate the activities and operations of the Public Safety Department, including safety, security, and event staffing functions; to supervise and coordinate the activities and operations of the Parking Department and staff; to provide highly responsible staff assistance to the Director of Event Services.

RESPONSIBILITIES:

  • Assume supervisory responsibility for all services and activities involved in facility and event security and parking operations (cash management and internal control management).
  • Oversee both a 24hr/7day facility security operation as well as specific additional event security operations.
  • Assume coordinating function of event security in conjunction with client’s security personnel.
  • Serve as primary liaison with all levels of law enforcement and fire rescue.
  • Request and manage the services of EMT/paramedics for event needs.
  • Request and manage the services of local law enforcement for event needs.
  • Assist with the development and implementation of facility Emergency Preparedness Policies and Procedures. Remain calm and provide effective supervision of staff in emergency life threatening response situations.
  • Participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
  • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • If utilized, assume supervisory responsibility of any outside security labor used by the Convention Center. Coordinate the ordering, scheduling, sign-in and verification of hours worked by temporary security labor. Coordinate the placement and training of these laborers and generally supervise their work.
  • Provide information and recommendations to Director of Events for the development and administration of the Public Safety Department annual budget related to staffing, equipment, materials, and supplies, including parking division.
  • Develop procedures for use of and coordination with County ESS/ISS departments for maintenance and oversight of closed circuit television, alarm systems, and door access / badging system. Recommend requested improvements and enhancements to systems to maximize overall visibility of facility and grounds.
  • Recommend modifications to security and employee safety programs, policies, and procedures as appropriate.
  • Serve as primary coordinator of employee certification for use of specialty equipment including forklifts, aerial lifts, etc. Establish and monitor program to ensure compliance with policies by all users of such equipment.
  • Perform other duties and responsibilities as required.

QUALIFICATIONS:

  • Possess demonstrable experience with the characteristics, services and activities of public facility security and safety programs.
  • Five (5) years of increasingly responsible experience in security services including at least two years of supervisory responsibility.
  • Verifiable experience as a supervisor of similar operations in a large, service oriented environment.
  • Demonstrate crowd management and control techniques.
  • Understand principles of supervision, training and performance evaluation.
  • Exhibit a working knowledge of pertinent Federal, State, and local laws, codes and regulations.
  • An Associate’s degree from an accredited college or university with major course work in public or business administration or a related field.
  • Directly applicable years of sworn law enforcement may substitute for degree.
  • Must have a valid, clean driver’s license.
  • Relevant work experience in a first class convention center is preferred.

Ability to:

  • Obtain appropriate Florida Security License
  • Obtain a current Cardio Pulmonary Resuscitation certificate
  • Utilize Microsoft office applications and word processing, spreadsheet, database, presentation, scanning and internet software.
  • Manage multiple projects simultaneously.
  • Work under high pressure in meeting urgent deadlines.
  • Plan, direct and evaluate the work of subordinates.
  • Provide leadership to Public Safety & Parking personnel.
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
  • Communicate clearly & concisely in the English language (orally and in writing).
  • Establish and maintain effective working relationships with staff, contractors and facility users.
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.

Physical Demands:

  • Ability to reach, grasp, walk, climb, bend, stoop, crouch, kneel and stand for long periods of time.
  • Ability to work in an outdoor environment when needed.
  • Able to operate necessary equipment and lift up to 30-lbs.unaided.

EOE/DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - Ted Constant Convocation Center (Norfolk, VA)

RESPONSIBILITIES:

  • Supervise and coordinate Arena, Foreman Field, and Multi-Purpose Hall conversions (basketball to concert, trade shows, small meetings, etc.)
  • Oversee hiring, training, scheduling, and managing of changeover staff.
  • Manage event support staff (stand-by, fire panel) during events.
  • Assist Facility Engineer with the daily maintenance operations of the building such as painting, small repairs, changing light bulbs, etc.
  • Organize all Arena storage rooms to be in neat and working order.
  • Maintain and keep an inventory of all Arena event equipment (staging, basketball equipment, etc.)
  • Oversee opening or closing of Arena for a move-in or move-out.
  • Build and Maintain Tenant Relations.
  • Assist Event Manager with event staff, customer service and crowd control.
  • Prepare event-staffing sheets (postings, staff info sheets, etc.).
  • Assist in the purchasing of event equipment.
  • Act as Manager on Duty as needed.
  • Other Duties as Assigned.

QUALIFICATIONS/EXPERIENCE:

  • Degree in sports management or other related fields and have experience with facility coordination and direct employee supervision. 
  • Strong leadership and organizational skills and be able to function in a multi-task environment. 
  • Strong written and oral communication skills are vital. 
  • Must be able to lift and carry at least 40 pounds. 
  • Forklift certification preferred.  Aerial lift certifications preferred. 

PHYSICAL DEMANDS:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

  • While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places heavy objects; constantly is required to exchange accurate information verbally.

WORK ENVIRONMENT:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.

EOE. DFWP.


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