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Current available jobs in Facility Operations/Security/Event Management:





Facility Operations/Security/Event Management: Event Operations/Management
SENIOR EVENT MANAGER - Donald L Tucker Civic Center (Tallahassee, FL)

Summary:The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Responsibilities:

  • Plan, service and supervise all types and sizes of arena and convention events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Compete all duties with a customer service focus through teamwork and dedication to HYD principles
  • Advancement of events/shows
  • Pre & Post-show event financial estimates
  • Advise lessees on services available form independent contractors for events
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, contractors and patrons/public
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all events staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
  • Coordinate service needs with Food and Beverage department as needed
  • Serve as Manager on Duty as scheduled

Nonessential Job Functions:

  • Perform all other duties and responsibilities as assigned

Qualifications:

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
  • Strong oral and written communication skills
  • Ability to stand and walk for long periods of time, climb stairs.
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
  • Possession of, or ability to obtain, a current CPR certificate
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of Operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision and training
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Familiarity with terminology used in entertainment/convention/public assembly settings

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts and open communication in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

EOE, DFWP


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Facility Operations/Security/Event Management: Event Guest Relations
GUEST SERVICES COORDINATOR - Donald L Tucker Civic Center (Tallahassee, FL)

Summary: Reporting to the Director of Events, the Guest Services Coordinator provides oversight and supervision of all event day staff including Guest Services, Security, and Parking personnel and supervisors, and is responsible for assisting in the development and implementation of all event department policies, programs and procedures. The incumbent is responsible for communication with contracted agencies to assure proper staffing levels are met for each and every event.

Responsibilities:

  • Hiring, terminating, performance evaluations, scheduling, training and development of all event day staff and building security.
  • Responsible for providing supervision to event parking staff and assure proper policies and procedures are being followed to maximize parking revenue stream
  • Coordinate the collection, input and documentation of all required employee information for part time event staff.
  • Prepare and distribute regular incident updates to senior management making certain all other departments are made aware of any incident or fan feedback that impacts their department.
  • Manages and monitors the performance and conduct of over 200 event employees.
  • Promptly respond to scheduling and payroll questions from event staff and forward suggestions, comments and complaints to management in order for issues to be addressed expeditiously.
  • Responsible for ensuring proper staffing levels have been met, and that staff is at their post on time and in proper uniform.
  • Responsible for the scheduling of local law enforcement, EMT’s and other third party contracted labor with oversight responsibilities during events.
  • Must work in a professional, cooperative and service focused manner with both external and internal clients of the Donald L. Tucker Civic Center
  • Responsible for the quality and accuracy of all logs and reports generated.
  • Responsible for developing and updating the departmental policies and procedures manual for the events department.
  • Manage the lost and found property and maintain a system to ensure all property is accounted for.
  • Manage/monitor equipment used by the events department and monitors uniform inventories.
  • Responsible for creating and conducting on going in service training for all employees.
  • Recruit, select, train and develop Donald L. Tucker Civic Center front line staff in pursuit of World Class Service.
  • Processing payroll using ADP for all event department staff.
  • Manage the distribution of building ID cards to all Tucker Center staff.
  • Comply, implement and adhere to all legal and ethical instructions given by management.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned by your supervisor.

Qualifications:

  • College degree in related field preferred; High school diploma or equivalent GED required
  • Minimum of 1 – 3 years of experience working in a public assembly facility and including supervisory responsibility
  • Strong data processing skills and knowledge of Microsoft Office
  • Strong oral and written communication skills in the English language required
  • Ability to work beyond traditional business hours, including nights, weekends and select holidays, is required
  • Must possess strong organizational skills and the ability to function and meet strict deadlines in a fast-paced environment
  • Must demonstrate strong attention to detail
  • Must have earned or have the ability to earn valid CPR certification
  • Must demonstrate a positive, professional and customer-focused attitude 

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the essential duties of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others and exchange accurate information; constantly moves about/around the facility before/during/after events to observe, report, supervise staff and provide service to clients.

Work environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

EOE


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Facility Operations/Security/Event Management: Food/Beverage Management
MANAGER, FOOD & BEVERAGE - Multi-Purpose Center at Virginia State University (Petersburg, VA)

Summary: The Food & Beverage Manager is responsible for the effective management and running of venue catering and concessions operations including event planning support, scheduling, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the GM.

The Food & Beverage Manager will provide oversight and resolution for employee performance issues.  A critical function of the Food & Beverage Manager will be to actively mentor, train and help employees/volunteers meet company quality standards, and to promote a positive, enthusiastic and cooperative work environment. 

Responsibilities:

  • Direct the activities of employees engaged in providing catering and concession services.
  • Recruit, interview, select, train, motivate and evaluate catering and concession staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Exercise direct supervision and oversight to all front-line and back-of-house catering and concession staff. 
  • Manage and run all venue concessions operations before, during and after the event. Provide oversight and resolution for employee performance issues. As well as actively mentor, train and help employees meet company quality standards, and to promote a positive, enthusiastic and cooperative work environment.
  • Manage and run all venue catering operations before, during and after the event. Actively mentor, train and help employees meet company quality standards, and to promote a positive, enthusiastic and cooperative work environment.
  • Establish and maintain a Volunteer Program to schedule concession staff.
  • Monitor the functioning, maintenance and upkeep of stand and kitchen equipment.
  • Cash handling responsibilities include assignment of cash banks, cash and stand sheet reconciliations, stand closings, deposits and vault verifications.
  • Work closely with the general public by answering complaints and monitoring guest services provided.
  • Oversee food and beverage production for stands
  • Oversee the post-event clean-up of stands and prep areas
  • Estimate revenues and expenses for events
  • Demonstrate continuous effort to improve operations, decrease expenses, streamline work processes, improve the customer experience
  • Ensure that all venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. 
  • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports
  • Serves as a resource for POS applications, training, and hardware problems.
  • Conduct planning, staff and operational meetings; and provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
  • Interpret and apply all federal, state and local regulations
  • Cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met

Nonessential Job Functions:

  • Perform other duties and responsibilities as required/assigned

Qualifications:

  • Associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Health Certificate proving the immunization for hepatitis type A.
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Possession of, or ability to obtain a current CPR certificate
  • Possession of, or ability to obtain a valid drivers’ license
  • Nationally recognized, advanced food service sanitation training course certification. 

Special Knowledge of:

  • Customer service practices
  • Principles of supervision and training
  • Ability to multitask, organized, and focus on customer service.
  • Procedures, methods, and techniques of food & beverage preparation and service
  • Modern office methods, procedures, and equipment.
  • Modern kitchen/food & beverage equipment
  • Events scheduling and booking procedures
  • Accurate financial reporting
  • Food service practices and regulations
  • Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided
  • Able to perceive the needs of facility tenants…be proactive, not reactive
  • Knowledge of operating procedures of a public assembly facility
  • Terminology used in the convention, trade show, and entertainment industry
  • Budget preparation and control

Intellectual/Social/Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

  • While performing the primary duties of job, the employee is constantly on his/her feet and on occasion operates kitchen equipment; constantly moves about the kitchen to access storage areas, cabinets, freezers, etc.; constantly required to exchange accurate information with others/staff. The employee also constantly operates a computer, telephone, email, and other office machinery such a fax machines, printers and copiers.

Work environment:

  • The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud to during event days and minimal during non-event days.

Intellectual/Social:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

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Facility Operations/Security/Event Management: Event Operations/Management
COORDINATOR, EVENT & GUEST SERVICES - Tsongas Center (Lowell, MA)

Summary: The Event & Guest Services Coordinator position shall be responsible for all event production as the liaison for the facility and the promoter. Responsible for all event planning, event day operations and tear down, including but not limited to all front and back of house activities and personnel during events.

Responsibilities:       

  • Responsible for advancing event information with show promoters, including event related cost estimates, building information and building floor plans.
  • Communicating event related information to all departments within the facility including Operations, Maintenance, Technical Services, Box Office, Finance, Parking and Security.
  • Manage event-staffing levels including ushers, ticket takers, crowd directors, and emergency medical personnel, PD, FD and IATSE Stagehands.
  • Hiring, training, supervising of Event Services Staff
  • Indirect staff supervision of thirty facility staff members.
  • Properly interpret and make decisions in conformance with established state and local laws and facility policies.
  • Prepare billing information and work with the accounting department to settle events.
  • Assist with planning of changeovers with Operations team.
  • Coordinate equipment rentals with outside vendors for miscellaneous event related equipment.
  • Creation, distribution and reporting of various surveys.
  • Scheduling and posting Event Staff and Event Security for each event
  • Preparing Event Services Plan for each event.  Includes “dot charts” (placement of personnel) and staffing levels
  • Executing Event Services Plan for each event, including Premium Seating  Level services
  • Preparing Event Security Plan for each event, (with Event’s Security Director         when applicable) executing Event Security.
  • Coordinating and communicating all relevant information for assigned events includes preparing and distributing Event Sheets
  • Preparing Post Event Report for all events coordinated
  • Preparation of and submission of expenses for event settlement.  Attend settlement if required
  • Developing and updating Supervisor’s and Event Services Manuals
  • Continually improving Department’s performance and reputation
  • Perform other tasks as assigned by General Manager or Director of Events or Director of Finance

Minimum Qualifications:

  • Minimum of four (4) years of increasing responsibility in event management.
  • Graduate of an accredited four (4) year college with degree emphasis in management or industry-related field (i.e. entertainment, sports, meeting planning, recreation, and business).
  • Ability to work flexible and sometimes demanding schedules including:  nights, weekends, and holidays. 

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