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Current available jobs in Facility Operations/Security/Event Management:


» OPERATIONS SUPERVISOR - Atlantic City Convention Center (Atlantic City, NJ)
» NIGHT OPERATIONS COORDINATOR - Citizens Bank Park (Philadelphia, PA)
» DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
» BUILDING SECURITY - Core Entertainment (FirstOntario Centre, Hamilton Place, Molson Canadian Studio) (Hamilton, ON)
» SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)
» EXECUTIVE CHEF/FOOD AND BEVERAGE DIRECTOR - Enid Event Center and Convention Hall (Enid, OK)
» SECURITY MANAGER - FirstOntario Centre and Hamilton Place (South Hamilton, ON)
» HOUSEKEEPING SUPERVISOR - General Motors Centre (Oshawa, Ontario, Canada) (Oshawa, ON)
» OPERATIONS MANAGER - Lea County Events Center (Hobbs, NM)
» EVENT MANAGER - Lea County Events Center (Hobbs, NM)
» DIRECTOR OF EVENT SERVICES - Mass Mutual Convention Center (Springfield, MA)
» PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)
» EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)
» PUBLIC SAFETY MANAGER - Palm Beach County Convention Center (West Palm Beach, FL)
» TICKET TAKER/USHER - PPL Park (Chester, PA)
» OPPERATIONS ATTENDANT - Salina Bicentennial Center (Salina, KS)
» PART-TIME SECURITY AND SERVICES POSITIONS - Wells Fargo Center (Philadelphia, PA)
» SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)
» PARKING SECURITY - WFCU Centre (Windsor, ON)
» CONVERSION CREW LABOURER - WFCU Centre (Windsor, ON)
» DIRECTOR OF EVENTS - Xfinity Arena at Everett (Everett, WA)
» OPERATIONS MANAGER - XFINITY Arena at Everett (Everett, WA)



Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS SUPERVISOR - Atlantic City Convention Center (Atlantic City, NJ)

Job Title:                     Operations Supervisor

Company:                   Global Spectrum

Venue:                         Atlantic City Convention Center

Reports to:                  Operations Manager

Supervises:                  Operations Crew/Housekeeping Departments - Teamsters

Status:                         TBD

EEO:                           TBD

Summary:

 

The Operations/Changeover Supervisor will direct and oversee setups, changeovers and custodial tasks in the facility/facilities.

 

Qualifications:           

  • Bachelors Degree in Facility Mgmt, Sports Mgmt or related field strongly preferred

  • Minimum of (2) years experience in an operations position in an Arena, Convention Center or Public Assembly Facility required; previous experience in set up/housekeeping, event coordination  preferred

  • Possession of or ability to obtain valid driver’s license and forklift certification

  • Demonstrated ability to function efficiently and effectively in a fast paced, high pressure environment

  • Familiarity with OSHA requirements

  • Strong verbal and written communication skills in the English language

  • Ability to work nights, weekends and select holidays as needed, in addition to traditional business hours

Essential Job Functions:        

  • Coordinate and communicate all relevant information for event set ups, changeovers, and custodial tasks throughout the facility.

  • Supervise event set-ups, changeovers, custodial tasks.

  • Conduct meetings prior to each shift in order to review and/or distribute work assignments.

  • Train and supervise part time and/or contract staff.

  • Ensure employees have the equipment and resources to perform the job efficiently.

  • Coordinate preventive and regular maintenance for all equipment and company vehicles (including truck, fork lifts, etc.).

  • Assist Operations Department with special projects as required.

  • Oversee Housekeeping and cleaning operation of the Atlantic City Convention Center.

Nonessential Job Functions:

  •  Other duties and responsibilities as assigned.

  

Intellectual / Social / Physical Demands & Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work Environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
NIGHT OPERATIONS COORDINATOR - Citizens Bank Park (Philadelphia, PA)

QUALIFICATIONS:

                                   

  • Proficiency in Windows based word processing and spreadsheet application

  • Demonstrated ability to function in fast paced, high pressure environment

  • Self motivated and responsible, able to work independently

  • Excellent communication skills

  • Bachelor’s degree in Business or related field preferred

  • Ability to assist / manage staff, at times, in excess of 100 employees

  • Experience in a high traffic, public assembly facility

  • Experience in directing and working in a union environment.

  • Able to work the night-time / overnight shift required

    JOB FUNCTIONS:

  • Assist Night Manager with direction of housekeeping staff

  • Handle/Resolve Housekeeping Staff disputes, grievances, issues, etc.

  • Coordinate / Communicate with vendors and process inventory orders

  • Prepare event estimates and communicate with event coordinators on event actual spending

  • Support Office Manager, as needed, with Employee and office files

  • Supervise and inspect the work of the Housekeeping Staff on a daily basis

  • Increase the efficiency of the operation through continuous research of advanced equipment and techniques, recommendations to management, etc.

  • Ability to work weekends, holidays and day shifts as needed based on the needs and event schedule of the facility.

  • Perform other duties and responsibilities as assigned

    EOE, DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

Company: Global Spectrum

Location: Conference Center Niagara Falls/Old Falls Street

Reports To: General Manager

Supervises: Conference Services/Event Managers, AV/IT Manager, Box Office Manager, Exhibitor Services Coordinator; Exercises functional supervision over facility Event Staff

Status: Full-Time; Salaried

SUMMARY:
The Director of Event Services is primarily responsible for overseeing all aspects of service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Conference/Event Services, Box Office and Exhibitor Services functions assuring the highest quality service program to assure rebooking of events. Director of Event Services provides highly responsible staff assistance to the General Manager.

PREFERRED QUALIFICATIONS
• Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility
• Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education
• Possession of, or ability to obtain a current CPR certificate

SPECIAL KNOWLEDGE, SKILLS & ABILITIES
• Public Assembly facility management
• Operational characteristics of events
• Principles and practices of conference/event services
• Needs of users of the facility
• Customer service practices
• Facility use contracts
• Fire and public safety regulations
• Food service practices and regulations
• Higher level of Food and Beverage management experience.
• A/V equipment and electronic systems in public assembly facilities
• Budget preparation and control
• Public Relations
• Terminology used in entertainment/convention/public assembly settings
• Relevant federal, state and local regulations
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

RESPONSIBILITIES (including, but not limited to…)
• Supervise event activities for all facility events
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events
• Recruit, interview, select, train, motivate and evaluate Conference Services Managers, Box Office Manager and Exhibitor Services Coordinator, AV/IT Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Conference Service Managers, Box Office Manager, Exhibitor Services Coordinator and AV/IT Manager
• Conducts regular physical inventories of Beverage items and supplies.
• Establishes controls to minimize food, beverage and supply waste and theft.
• Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles
• Monitors monthly to annual food and labor costs and monitors actual financial results, takes corrective action where necessary to ensure financial goals are met.
• Prepares required reports accurately and submits them on time.
• Assist the General Manager in planning, directing and managing the day-to-day operations of the Conference Center.
• Address and recommend action on personnel matters
• Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Develop and implement programs, policies and procedures for the Conference Center
• In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
• Assist sales managers in preparation of pre-booking cost estimates
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
• Prepare and present regular staff reports and other related correspondence
• Work with other department directors in a variety of tasks
• Develop or direct the development and preparation of comprehensive management reports and manuals
• Interpret and apply all relevant federal, state and local regulations
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Perform other duties as required

ACCOUNTABILITIES
• Operational characteristics, services and activities of conference/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices
• Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment
• Abide by operating standards outlined in catering policies and procedures manual
• Principles and practices of supervision, training and performance evaluation
• Proficient in the use of Microsoft Office applications and internet applications
• Communicate clearly and concisely in the English language, both orally and in writing
• Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

AUTHORITY
• Provide administrative and professional leadership and direction for all event related activities
• Plan, service, and supervise large events
• Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you have 3+ years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility?
2. YES/NO: Have you earned a Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field?
3. To be considered, please list your salary requirement.


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Facility Operations/Security/Event Management: Security
BUILDING SECURITY - Core Entertainment (FirstOntario Centre, Hamilton Place, Molson Canadian Studio) (Hamilton, ON)

General Duties:

Must be able to assist in any building related emergency.

Routine rounds and checks of buildings.

Knowledge of building lock up procedures and alarm systems.

Communicates maintenance, cleaning problems, building concerns to Assistant Manager of Building Operations.

Clerical duties including log entries, staff sign in/out, key control and reports writing.

Shipping/receiving of mail and deliveries.

Understand and carry out posted orders for each building.

Qualifications:

            1.         Must possess a current Security Guard License as mandated by the                         Province of       Ontario (O. Reg 435/07).

            2.         Must have a valid Standard First Aid and CPR certificates.

            3.         Must be mature, reliable, tactful and have experience in working with public.

            4.         Effective communication skills.

            5.         Must be available to work all shifts.

            6.         Computer experience required.

            7.         Must be able to work with minimal supervision.

            8.         Must possess Grade 12 High School Diploma.

Location:                    FirstOntario Centre

 

Hours:                                    Casual, Variable hours including: days, evenings, nights and weekends   

 

 

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.


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Facility Operations/Security/Event Management: Security
SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)

SUMMARY:     

Under general direction from the Security Manager and Security Supervisors, the Security Officer assists in day-to-day security operations including, but not limited to, working as a Security Guard in a variety of posts and assignments. In the absence of management, the Security Officer may receive functional event related instructions from the Event Manager(s), or general instructions from the Manager on Duty or Assistant General Manager.

ESSENTIAL FUNCTIONS (include, but are not limited to…):

  • Assist in loss control procedures
  • Assist in coordinating information flow from the Security Manager, Security Supervisors, Event Managers, etc. to security and event staff personnel
  • Assist in developing security and event staff personnel through training and example
  • Supervise assigned shift activity, including reports and incidents, patrolling, dispatching, activity log, fire & safety system and all other activities during shift; ensure correct and orderly flow of event coverage from shift to shift
  • Ensure that security and event staff personnel maintain high degree of visibility and professionalism by conducting shift briefings, uniform inspections; make periodic patrols to ensure standards are met
  • Assist in investigations of security matters; conduct internal investigations relating to sensitive security issues while keeping all related matters confidential
  • Monitor events and make related recommendations to Security Management, Event Manager or Manager on Duty
  • Prepare and review of incident reports for adherence to established standards; take corrective measures when necessary

§  In the absence of the Security Management, ensure that employee injury procedures are properly administered

  • Patrol assigned facility; observe general public; guard property against fire, theft and damages; apply effective apprehension techniques as needed
  • Check facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards
  • When working as Base Operator, ensure correct and orderly flow of event personnel from shift to shift; monitor and administer proper sign in/out policies; monitor security system and report abnormalities to Security Management; take action to resolve the situation(s) when needed; maintain detailed and accurate notes in the daily log book; properly brief relief officer of occurrences during assigned shift
  • Assist Security Management in administering the facility’s emergency preparedness programs
  • Provide general information, directions and assistance to facility guests

§  Assist medical personnel by directing traffic, crowd control and securing needed equipment

  • Communicate clearly and concisely in the English language, both orally and in writing
  • Assist Security Management in any other areas deemed applicable
  • Perform other duties as required

SPECIAL CHARACTERISTICS/KNOWLEDGE:

  • Knowledge of fire and public safety regulations
  • Knowledge of relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Ability to work effectively in a service oriented environment subject to frequently changing priorities

  • Ability to work well both independently and as part of a team; must have a positive attitude
  • Ability to analyze challenges, identify alternative solutions, project consequences of proposed actions and make recommendations for improvement to Security Management; implement approved recommendations in support of organizational objectives
  • Ability to establish and maintain effective working relationships with staff, contractors, facility users as well as local, state and federal law enforcement and life safety personnel
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  •  

INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • Employee is frequently required to sit; stand for long periods of time; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

  • The essential functions of this position are performed indoors in an office and/or warehouse environment and outdoors (in the weather conditions prevalent at the time) as necessary and required by certain events.  The noise level in the work environment can range from minimal to loud during event days depending on the employee’s location, and is minimal during non-event days.

 

PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years of age or older

§  Two (2) years of increasingly responsible security experience

§  Previous supervision experience preferred

Education / Training:

§  High school diploma, or equivalent GED

Licenses or Certificates:

  • Possession of, or ability to obtain a Ohio State Security Guard Certification
  • Possession of, or ability to obtain a CPR certificate and AED certificate
  • Possession of, or ability to obtain a driver’s license

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Facility Operations/Security/Event Management: Food/Beverage Management
EXECUTIVE CHEF/FOOD AND BEVERAGE DIRECTOR - Enid Event Center and Convention Hall (Enid, OK)

SUMMARY:

This is a dual position having the primary duty of overseeing and ensuring the efficient, professional and profitable operation of food and beverage services at the Enid Event Center and Convention Hall. This individual ultimately oversees every aspect of food and beverage (F&B), including kitchen (back of house) and Service (Front of House) operations. This includes management of all FT and PT positions within F&B and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances and alcohol service regulations.  The Chef/F&B Director is responsible for overseeing the direction of the kitchen’s daily activities in accordance with Global Spectrum’s policies and objectives to ensure guest satisfaction, profitability and a positive, productive and compliant work environment.  The Chef/F&B Director is solely responsible for the effective management and operation of the culinary team including event planning support, scheduling, food preparation and production, food cost control, compliance with food safety and sanitation policies, cleaning, kitchen safety, employee training and supervision, and any other tasks assigned by the GM.  The Chef/F&B Director must provide a high level of oversight, culinary proficiency and operational/personnel support to ensure the smooth running all food outlets and events. 

In addition to managing the day to day business operations, the Chef/F&B Director solicits new sources of revenue, both on and off the venue property.

The Chef/F&B Director will actively supervisor, coach, counsel, direct, train and mentor employees in meeting company qualify standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer.  The Chef/F&B Director will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

This is a key position for the effective and profitable operation of the business. The Chef/F&B Director must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills and self-direction required.  

 

 

JOB DUTIES:

·         Ensure legal, efficient, professional and profitable operation of the Enid Event Center and Convention Hall.

·         Responsible for managing, developing and mentoring staff of full-time and part time servers and culinary employees, including initiating employment actions such as hiring, firing, and disciplining.

·         Ensures kitchen and event staff are aware of work place expectations; provide on-going assistance, training and mentoring to event staff; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.

·         Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.

·         Responsible for ensuring that budgeted food percentages are achieved through effective control measures including portion controls, kitchen timings, food inventory rotation measures, receiving and food storage procedures, inventory controls, effective purchasing procedures, kitchen security procedures and waste control. 

·         Controls labor costs through effective scheduling of kitchen staff, cross-training and development of employees; responsible for monitoring breaks and break documentation for kitchen staff and the daily approval of break documentation.

·         Ensures that the purchasing and preparation of all food products meet Global Spectrum’s standards of quality and consistency.  Responsible for the development of menus, ensuring quality, consistency and style of concept are maintained.  Monitors production of food preparation ensuring recipe specifications, portion controls and kitchen timings are met.  Monitors all food served relative to appearance, temperature, sanitary and quality standards.

·         Supervises all line set-up, prep and breakdown activities.  Responsible for in-service delegation of tasks to line personnel.  Coordinates the delivery and set-up of catered services and food service areas as needed.

·         Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.  Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.

·         Maintains a positive and compliant employee relations climate. 

·         Responsible for staffing, training, evaluation and counseling of all F&B staff.  Promotes support and communication with entire staff.  Rapidly solves problems.

·         Ensures compliance with health, sanitation, and safety and employment regulations by clearly communicating and reinforcing standards and procedures to staff.

·         Promotes teamwork among staff through effective communication, follow through and goal setting.  Leads by example and thorough instruction to effectively obtain quality management of product, service and philosophy of concept.

·         Provides input to GM on equipment purchases and leases.

·         At the request of the GM, at a minimum of annually, the position will review and amend policies & procedures, as required.

·         Directs and assists F&B staff in preparing and attaining future goals. Provides each manager with the proper direction and follows up on all assignments. Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.

·         Inspects the operation on a regular basis to ensure that the established quality standards are maintained.

·         Work with Sous Chefs to develop and update a highly marketable and regionally appropriate selection of food offering and menus and retail food pricing.

·         Work with Bar Supervisor to ensure safe and effective alcohol service  management

 

SPECIAL KNOWLEDGE & ABILITIES:

 

Knowledge Of:

·         Food Safety Guidelines and local health codes

·         Terminology used in entertainment and convention settings

·         Customer Service practices

·         Relevant Federal, State, and Local regulations

·         Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Technical proficiency and experience demonstrating verifiable knowledge of food preparation methods.

 

Ability To:

·         Positively interact with diverse personalities, including co-workers, subordinates, guests and purveyors in a variety of work situations.  Must have active listening and effective communication skills.

·         Develop results-oriented staff through effective training, evaluation, motivation, coaching and counseling.  Ability to assist others in developing needed skills for effective job performance.

·         Positively distribute responsibility to others to meet objectives and achieve desired results.

·         Recognize problems and to creatively and expeditiously find solutions.  Ability to set priorities and use initiative; solid decision-maker.

·         Be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.

·         Be self-directed while working in a team-oriented environment.

·         Work a flexible schedule; able and willing to work nights, weekends and long hours

·         Express ideas clearly when speaking or in writing.

·         Read and understand written information

·         Be exact in their work. Errors could cause safety hazards for themselves and other workers.

·         Identify problems and review information.

·         Be constantly aware of frequently changing events in cooking processes.

·         Quickly and accurately compare letters, numbers, objects, patterns or pictures.

·         Maintain high level of concentration.

·         Multi-task, work under pressure in meeting urgent deadlines.

·         Work closely with kitchen staff, but also spend time alone cooking.

·         Supervise, coach, mentor and train employees.

·         Provide excellent service to customers

·         Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

 

Physical demands:

·         Constant for extended periods of time.

·         Constant fast, simple, repeated movements of fingers, hands and wrists.

·         Constant bending, stretching, twisting or reaching out with the body, arms and/or legs.

·         Constant lifting, pushing, pulling or carrying heavy objects of at least 50 lbs.

·         Constant verbal, written and electronic communication with staff and clients.

·         Constant exposure to/handling of varying temperatures associated with a kitchen environment, including but not limited to freezing (freezers, frozen food items, etc.)  and very hot (heated cookware, entrees, temperature of kitchen).

·         Noise level in the work environment can range from minimal to loud depending on the time of day and function being performed.

 

PREFERRED QUALIFICATIONS

 

Experience:

·         Minimum of 3 years’ experience in culinary training-including menu planning, food preparation, and selection and storage of food.

·         Experience working as an Executive Chef or Sous Chef in a Fine Dining Restaurant or similar facility.

 

Education / Training:

·         High school diploma or equivalent GED

·         Must have training from a professional technical school, two or four year college, or special culinary school.

·         Must have completed formal training and complete on-the-job training.

 

Licenses or Certificates:

·         Possession of, or ability to obtain a current CPR certificate

·         Possession of, or ability to obtain a valid driver’s license

·         Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.

EOE, DFWP


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Facility Operations/Security/Event Management: Security
SECURITY MANAGER - FirstOntario Centre and Hamilton Place (South Hamilton, ON)

QUALIFICATIONS:   

- Demonstrated knowledge of Security, Health and Safety and Events

- Knowledge of supervisory principles with an emphasis on working with and  training “casual” staff

- Able to work flexible and sometimes demanding schedules (including:  nights, weekends, and holidays)  

- Competent as defined by the Occupational Health and Safety Act (Ontario)

- Three years similar experience preferred

JOB FUNCTIONS:   

- Assists with hiring, training, supervising, and retaining of Security Staff

- Assists preparing the schedule for FirstOntario Centre and Hamilton Place

- Coordinate and communicate all relevant information for Health and Safety Meetings includes preparing and distributing checklists

- Prepare and report on actions resulting from accident/incident investigations

- Assists with developing and updating Security Manuals

- Continually improving Department’s performance and reputation

- Perform other tasks as assigned by General Manager, Director of Operations, and Director of Events

- Communicate “assigned task” status with the Operations Manager or Director of Operations (in Manager’s absence)

- Assist the Event Manager with facets of Event Coordination- Continually improving Department’s performance and reputation


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Facility Operations/Security/Event Management: Custodial/Housekeeping
HOUSEKEEPING SUPERVISOR - General Motors Centre (Oshawa, Ontario, Canada) (Oshawa, ON)

PREFERRED QUALIFICATIONS:

• Ability to supervise, motivate and lead a team of approximately 20-30 P/T staff

• Prior work experience in a unionized environment is preferred

• Working knowledge of chemical cleaning procedures
• Working knowledge of custodial machines including vacuum cleaners, extraction cleaners, pressure washers, riding scrubbers, sweeping machines, walk-behind scrubbers, etc…
• Familiarity with WSIB requirements and facility safety programs and policies
• Ability to read, interpret and keep MSDS sheets up to date, while training staff on proper chemical handling and usage
• Excellent organizational skills, detail-oriented with ability to handle multiple assignments
• Demonstrated ability to function in fast paced, high pressure environment
• Self-motivated and responsible, able to work independently
• Excellent communication and organization skills

JOB FUNCTIONS:

• Select, train, schedule, motivate and evaluate housekeeping personnel; provide or coordinate staff training and safety programs.
• Establish and maintain effective working relationships with staff and outside contractors. 
• Employee Relations; Submit housekeeping department timesheets on a weekly basis to HR for processing; Correct employee deficiencies; implement discipline and work with HR on personnel issues.
• Plan, direct, coordinate, and review the work plan for housekeeping personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
• Order, receive, secure and maintain cleaning supplies and equipment.
• Coordinates and maintains a programmed facility cleaning schedule while balancing the cleaning of arena events 7 days a week.
• Direct all aspects of a major event post clean including pick and sweep of seats, trash removal, restroom cleaning, compactor operation and floor care
• Conducts pre-shift meetings to review task assignments, delegate work and assign breaks.
• Ability to handle multiple tasks at one time and meet deadlines
• Ensure equipment and resources are in place to perform the job efficiently and safely
• Train staff to operate riding scrubbers, carpet extractors, floor buffers and other cleaning equipment.
• Periodically conduct inventory of all equipment and supplies.
• Must have basic computer skills in email, internet, MS Excel & MS Word. 
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

PHYSICAL DEMANDS:

• Constantly moving about the facility and/or remain in a stationary position for long periods
• Ability to lift and carry equipment/supplies weighing up to approximately 50 lbs.

SPECIAL CONSIDERATIONS:

• In this role, the Housekeeping Supervisor’s shifts are often outside the hours of public transportation, requiring the incumbent to have a valid driver’s licence and access to a motorized vehicle. 

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Are you legally entitled to work in Canada?
2. YES / NO: Do you currently live in the Durham Region?
3. To be considered, please list your salary requirements.


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - Lea County Events Center (Hobbs, NM)

Job Summary

Utilizing independent judgment, the Operations Manager supervises and coordinates the day-to-day operations of the facilities, including set-up/changeovers, repairs and maintenance and ice operations. Provides overall administrative planning, direction, training and policies to Operations Supervisors and Operators, assuring the highest quality service to assure rebooking of events.  Provides responsible staff assistance to the Director of Operations.

 

Minimum Qualifications

Education and Experience:

·         High School or vocational diploma required.

·         Minimum of three years’ experience in multiuse facility operations.

  • Minimum of two years’ experience in supervision of others/work crews required.

Knowledge, Skills and Abilities:

  • Working knowledge of facility and arena operations, changeovers and setups.
  • Working knowledge of operation equipment including forklifts, pallet jacks, staging, basketball floors, hockey glass, etc.
  • Ability to oversee and direct staff in performance of changeover functions and ice maintenance.
  • Capable of working nights, weekends and holidays, as well extended hours when needed.
  • Ability to handle multiple tasks at one time.
  • Ability to meet deadlines and function under stress.

Licenses/Special Requirements:

  • Forklift Operator Certified.
  • Zamboni operator experience preferred but not required.
  • Valid Driver’s License.

 

Duties and responsibilities:

  • Coordinate and communicate all relevant information for event setups, changeovers, and custodial tasks throughout the Events Center (Arena, Community Ice Rink and Conference Center).
  • Train and supervise part time and/or contract staff.
  • Supervise and participate in day to day operations of the Arena, Community Ice Rink, and Conference Center including ice maintenance.
  • Ensure employees have the equipment and resources to perform the job efficiently.
  • Coordinate preventative and regular maintenance for all ice related equipment and company equipment.
  • Order equipment and supplies as needed.
  • Maintain employee paperwork including scheduling, attendance, payroll, disciplinary procedures, etc.
  • Assist the Engineering department with projects as required.
  • Other duties and responsibilities as assigned.

Authority:

Communicates with and oversees work performed by Operations 


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Lea County Events Center (Hobbs, NM)

Qualifications:

 

  • Bachelor’s degree in a related field from an accredited college/university required

  • Previous event operations experience; sports/entertainment environment preferred

  • Strong management, motivational & organizational skills

  • Excellent interpersonal & communication skills

  • Demonstrated ability to function in a fast paced, high pressure environment

  • Proficient in use of Microsoft applications, including Word, Excel & Outlook

  • Ability and willingness to work nights, weekends and holidays as needed, in addition to traditional business hours

    Essential Job Functions:

     

  • Act as liaison for building with all parties involved in the event

  • Communicate with building staff all requirements necessary for the events

  • Prepare event estimates as determined by requirements using annual budget as a guide

  • Coordinate event seating layouts with box office when necessary

  • Coordinate show requirements with tour production managers

  • Prepare data sheet for building personnel prior to each event

  • Present event previews/reviews in weekly staff meeting

  • Coordinate and settle all event financial matters with Finance Department

    Nonessential Job Functions:

  • Perform all other duties and responsibilities as assigned

    Intellectual/Social, Physical Demands and Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

     

     

    EOE


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENT SERVICES - Mass Mutual Convention Center (Springfield, MA)

JOB TITLE:              DIRECTOR OF EVENT SERVICES

Company:                 Global Spectrum

Location:                  MassMutual Center

Reports To:               Assistant General Manager

Supervises: Event Managers, Exercises functional supervision over facility Event Staff and Operations Staff

Status:                        Full-Time; Salaried

 SUMMARY:

The Director of Event Services is primarily responsible for overseeing all aspects of service delivery methods.  Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Director of Event Services provides highly responsible staff assistance to the Assistant General Manager.

PREFERRED QUALIFICATIONS

·         Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility

·         Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education

·         Possession of, or ability to obtain a current CPR certificate

SPECIAL KNOWLEDGE, SKILLS & ABILITIES

·         Public Assembly facility management

·         Operational characteristics of events

·         Principles and practices of conference/event services

·         Needs of users of the facility

·         Customer service practices

·         Facility use contracts

·         Fire and public safety regulations

·         Food service practices and regulations

·         A/V equipment and electronic systems in public assembly facilities

·         Budget preparation and control

·         Public Relations

·         Terminology used in entertainment/convention/public assembly settings

·         Relevant federal, state and local regulations

·         Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

RESPONSIBILITIES (including, but not limited to…)

·         Supervise event activities for all facility events

·         Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events

·         Recruit, interview, select, train, motivate and evaluate Event Managers, provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

·         Exercise direct supervision over Event  Managers.

·         Prepares required reports accurately and submits them on time.

·         Assist the General Manager in planning, directing and managing the day-to-day operations of the Conference Center.

·         Address and recommend action on personnel matters

·         Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly

·         Inspect facilities to ensure they are being maintained properly for events

·         Develop and implement programs, policies and procedures for the Center

·         In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events

·         Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges

·         Work closely with the general public by monitoring services provided and addressing complaints in a timely manner

·         Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

·         Conduct planning and operational meetings as required to ensure smooth coordination of event activities

·         Assist sales managers in preparation of pre-booking cost estimates

·         Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting

·         Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities

·         Prepare and present regular staff reports and other related correspondence

·         Work with other department directors in a variety of tasks

·         Develop or direct the development and preparation of comprehensive management reports and manuals

·         Interpret and apply all relevant federal, state and local regulations

·         Establish and maintain effective working relationships with staff, facility stakeholders and facility users

·         Perform other duties as required

ACCOUNTABILITIES

·         Operational characteristics, services and activities of conference/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices

·         Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment

·         Principles and practices of supervision, training and performance evaluation

·         Proficient in the use of Microsoft Office applications and internet applications

·         Communicate clearly and concisely in the English language, both orally and in writing

·         Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

AUTHORITY

·         Provide administrative and professional leadership and direction for all event related activities

·         Plan, service, and supervise large events

·         Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

Intellectual/Social, Physical Demand and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

§ While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

Physical demands:

·         While performing duties of job, the employee constantly moving. Employee will be required to bend, stoop, climb ladders and lift and move items up to 30 pounds.

Work environment:

·         The duties of this position are both indoors and outdoors. The noise level in the work environment is usually moderate to loud to during event days and minimal during non-event days.


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Facility Operations/Security/Event Management: Engineering
PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)

Job Title:                                  Part-Time  Engineer

Reports to:          Chief Engineer

 

SUMMARY:

Skilled mechanical work in the operation and maintenance of heating and/or air conditioning and accessory equipment in a major facility and related work as required. The engineer is responsible for the operation and maintenance of the heating and/or air-conditioning and accessory equipment on an assigned shift. General assignments and standard operating instructions are established by a superior but employee is expected to perform routine work with no immediate supervision. Employee may supervise the work of semi-skilled helpers.

JOB DUTIES: (including but not limited to)

  • Starts pumps and adjusts valves.
  • Checks equipment for proper watch level, steam pressure and valve operation.
  • Operates and regulates compressors, fans, radiators, water heaters and water softeners.
  • Cleans and maintains pumps, screens, filters, strainers, pipes and other equipment.
  • Performs miscellaneous repair work incidental to operating duties.
  • Keeps records of operations, temperatures, pressures, fuel consumed etc.
  • Locates and replaces burned out lighting fixtures.
  • Assists in the set-up and take down of electrical needs for certain events.
  • Performs preventative maintenance and other work orders.
  • All other duties as assigned by the Chief Engineer.

 

QUALIFICATIONS:

 

  • Good knowledge of the methods, principles and practices involved in the operation and maintenance of steam-generated equipment, ventilating and air-conditioning systems and similar equipment and machinery.
  • Skill in the use of standard hand tools used in the repair of boilers, pipes, valves and similar equipment.
  • Ability to follow written and verbal instructions and to prepare operating and related records.
  • Experience in the operation and maintenance of steam and various types of heating and air conditioning equipment.
  • Completion of high school or trade school.

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Facility Operations/Security/Event Management: Conversion Crew
EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)

Reports To:  Event Services Supervisor

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Compensation:  $9.00/hour

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the partl time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?
3. YES / NO: Are you 18 years of age or older?


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Facility Operations/Security/Event Management: Security
PUBLIC SAFETY MANAGER - Palm Beach County Convention Center (West Palm Beach, FL)

PUBLIC SAFTY MANAGER

Position Overview

To supervise and coordinate the activities and operations of the Public Safety Department, including safety, security, and event staffing functions; to supervise and coordinate the activities and operations of the Parking Department and staff; to provide highly responsible staff assistance to the Director of Event Services.

Reports To: Director of Event Services.

Supervises: Public Safety Officers (Full-Time and Part-Time), Parking personnel, and

All related functions and staff.

Job Description

  • Assume supervisory responsibility for all services and activities involved in facility and event security and parking operations (cash management and internal control management).

  • Assume coordinating function of event security in conjunction with client’s security personnel.

  • Serve as primary liaison with all levels of law enforcement and fire rescue.

  • Request and manage the services of EMT/paramedics for event needs.

  • Request and manage the services of local law enforcement for event needs.

  • Assist with the development and implementation of facility Emergency Preparedness Policies and Procedures. Remain calm and provide effective supervision of staff in emergency life threatening response situations.

  • Participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.

  • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

  • If utilized, assume supervisory responsibility of any outside security labor used by the Convention Center. Coordinate the ordering, scheduling, sign-in and verification of hours worked by temporary security labor. Coordinate the placement and training of these laborers and generally supervise their work.

  • Provide information and recommendations to Director of Events for the development and administration of the Public Safety Department annual budget related to staffing, equipment, materials, and supplies, including parking division.

  • Develop procedures for use of and coordination with County ESS/ISS departments for maintenance of closed circuit television and alarm systems for the facility. Recommend requested improvements and enhancements to system to maximize overall visibility of facility and grounds.

  • Recommend modifications to security and employee safety programs, policies, and procedures as appropriate.

  • Serve as primary coordinator of employee certification for use of specialty equipment including forklifts, aerial lifts, etc. Establish and monitor program to ensure compliance with policies by all users of such equipment.

  • Perform other duties and responsibilities as required.

Qualifications

  • Possess demonstrable experience with the characteristics, services and activities of public facility security and safety programs.

  • Five (5) years of increasingly responsible experience in security services including at least two years of supervisory responsibility.

  • Verifiable experience as a supervisor of similar operations in a large, service oriented environment.

  • Demonstrate crowd management and control techniques.

  • Understand principles of supervision, training and performance evaluation.

  • Exhibit a working knowledge of pertinent Federal, State, and local laws, codes and regulations.

  • An Associate’s degree from an accredited college or university with major course work in public or business administration or a related field.

  • Directly applicable years of sworn law enforcement may substitute for degree.

  • Must have a valid, clean driver’s license.

  • Relevant work experience in a first class convention center is preferred.

  • Ability to:

  • Obtain appropriate Florida Security License

  • Obtain a current Cardio Pulmonary Resuscitation certificate

  • Utilize Microsoft office applications and word processing, spreadsheet, database, presentation, scanning and internet software.

  • Manage multiple projects simultaneously.

  • Work under high pressure in meeting urgent deadlines.

  • Plan, direct and evaluate the work of subordinates.

  • Provide leadership to Public Safety & Parking personnel.

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.

  • Communicate clearly & concisely in the English language (orally and in writing).

  • Establish and maintain effective working relationships with staff, contractors and facility users.

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.

Physical Demands

  • Ability to reach, grasp, walk, climb, bend, stoop, crouch, kneel and stand for long periods of time.

  • Able to operate necessary equipment and lift up to 30-lbs.unaided.

EOE/DFWP


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Facility Operations/Security/Event Management: Usher/Ticket Taker
TICKET TAKER/USHER - PPL Park (Chester, PA)

Qualifications:

 

  • Must have earned a high school diploma or equivalent

  • Must demonstrate a pleasant personality and neat appearance

  • Prior customer service experience preferred; training will be provided

  • Ability to work a flexible schedule, including nights, weekend and holidays as required

  • Ability to stand/walk for long periods of time, work in all kinds of weather and lift up to 50 lbs

    Job Functions:

     

  • Collect admission tickets and passes from patrons at entertainment events; examine ticket pr pass to verify authenticity, using criteria such as color and date issued

  • Refuse admittance to patrons without an appropriate ticket or pass, or who are under the influence of a controlled substance

  • Direct patrons to their seats

  • Assist patrons with directions or event-related questions

  • Perform other duties as assigned

    EOE. DFWP.


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Facility Operations/Security/Event Management: Event Operations/Management
OPPERATIONS ATTENDANT - Salina Bicentennial Center (Salina, KS)

Qualifications:

  • Ability to work flexible shifts based on events and building needs including days, nights, weekends and some Holidays as needed.

  • Ability to follow basic written and verbal instructions and directions.

  • Ability to perform general labor; frequent lifting (some heavy).

  • Good verbal and written communication skills in the English language.

  • Possession of, or ability to obtain a valid drivers’ license.

  • Possession of, or ability to obtain a forklift certification.

Essential Job Functions:

  • Supervision of operations workers

  • Conversions, cleaning, mowing, edging and staffing.

  • Maintains janitorial inventory controls, stocking for event needs and monitoring areas for cleanliness during events.

  • Assists with floor re-waxing projects.

  • Painting

  • Grounds, mowing edging, planting, trimming, sprinkler systems and snow removal.

  • Assists in training employees on janitorial equipment, procedures and all other aspects of job functions

  • Recommends budget needs and controls budgetary expenditures

  • Performs general labor as assigned.

  • Keeps MSDS books up to date.

  • Sweeping, mopping, cleaning, washing windows, vacuuming, cleaning restrooms and all other aspects of building cleanliness.

  • Conversion-setting up tables, chairs and stages for events.  And striking the same

  • Proper use of building equipment (carts, truck, lifts, scrubbers and all others).

  • Maintain and organize all storage areas

  • Assist with the inventory process of all equipment used for events.

Nonessential Job Functions:

  • Perform other duties as assigned

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under strict time limits.  Position requires constant attention to precise details and accuracy of specified standards including:  Following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts and openly communicate with co-workers, clients and supervisors.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places objects.  Also climbing ladders and stairs frequently.  Stooping, bending and squatting.  Working long shifts (above 8 hours).  Also leads a crew of part-time staff on different shifts.  And constantly is required to exchange accurate information verbally and written.

Work Environment:

  • The essential functions of this position are performed both indoors and outdoors.  The noise level in the work environment is usually moderate to loud during events and minimal before and after events.  Indoors is climate controlled about 90% of the time.  Outside tasks are performed in the elements when needed (snow/ice removal).


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Facility Operations/Security/Event Management: Security
PART-TIME SECURITY AND SERVICES POSITIONS - Wells Fargo Center (Philadelphia, PA)

Comcast-Spectacor has the following part-time-temporary openings at the Wells Fargo Center in Philadelphia, PA:

• Event Staff
• Parking Security
• Premium Service Representative

Qualifications:

• Must be 18 years of age.
• Must have earned a High School Diploma or equivalent.
• Related experience preferred
• Strong oral and written communication skills in the English language
• Must demonstrate a professional and customer-focused attitude, and the ability to function harmoniously in a team environment
• Criminal background check required
• Must be available 21 evenings and available half of all Saturdays and Sundays; must also be available for select holidays
• Ability to move about the facility and complex, lift, and work in all weather conditions, elevators, smoking areas

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Have you earned a High School Diploma or equivalent?
2. YES/NO: If selected, will you be available 21 evenings, half of all Saturdays and Sundays, and select holidays?
3. YES/NO: Do you currently have housing in or near the Philadelphia, PA area?
4. Please list which position(s) you are applying for.
5. YES/NO: Do you have any previous customer service experience?
6. If YES to question 5, please explain below:


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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)

JOB DESCRIPTION

 

Title:                            Shuttle Driver  

Company:                    Spectrum Arena, LP

Location:                      Wells Fargo Center (Philadelphia, PA)

Department:                 Security & Services

Reports To:                  Parking Manager

Supervises:                  No

Status:                         Hourly; Nonexempt

EEO:                            Service Worker

 

Basic Function:

The primary responsibility of this position is to shuttle employees to and from the complex. 

Essential Job Functions:

  • Greet employees
  • Announce the events at the Wells Fargo Center.
  • Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
  • Use respect when responding to co-workers.  Show respect for Wells Fargo Complex property by being safe and clean.
  • Report to Command Center at start of shift, sign in and record time in.
  • Shuttle Drivers will pick-up keys and vehicle book at the Command Center. 
  • Check the book for owner’s card and insurance information.
  • Inspect buses at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Parking Manager will approve and monitor all breaks through the employee lot attendant.
  • Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee.  Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
  • It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High school diploma or equivalent GED; professional driving training from a certified school a plus
  • Must have the standard, valid CDL with C-class passenger
  • Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
  • Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

 

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

Availability Requirements:

  • Shuttle drivers hired after May 1, 1999 must make themselves available for 50% of all event days scheduled during any given month including a minimum of two (2) weekends.

                                      IN A MONTH CONTAINING          YOU MUST BE AVAILABLE

                                       4 Saturdays – 4 Sundays                2 Saturdays – 2 Sundays

                                       5 Saturdays – 4 Sundays                3 Saturdays – 2 Sundays

                                       4 Saturdays – 5 Sundays                2 Saturdays – 3 Sundays

                                       5 Saturdays – 5 Sundays                3 Saturdays – 3 Sundays

To provide employees with optimal notice and to improve our scheduling procedures; the schedule will be finalized and distributed to employees by the 25th of the prior month. In order to accomplish this, the list of events for the following month will be sent to employees along with the finalized schedule for the upcoming month. Employees will be expected to submit their availability by the 22nd of the month.

Shuttle driver assignments will be made based on seniority and availability.

In an effort to staff some of the more demanding events, certain shows will be termed “designated”. All employees are scheduled to work designated events regardless of availability.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you currently live in the Philadelphia, PA area?
2. YES/NO: Have you earned a standard, valid CDL with C-Class passenger?
3. YES/NO: Are you available Mon-Sun, all day and night?


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Facility Operations/Security/Event Management: Parking Operations
PARKING SECURITY - WFCU Centre (Windsor, ON)

Company: Global Spectrum Facility Management

Location: WFCU Centre (Windsor, ON)

Department: Operations

Reports To: Parking Supervisor

Supervises: No

Status: Part-time; Hourly


Overview:
Our guests will probably first come in contact with our Parking Security Staff. Our guests are important individuals and should be treated with extraordinary courtesy, respect and service. Parking Security Staff are to assist guests who are in need of information or services. Guests become unhappy when we fail to meet their expectations. Our Parking Security Team plays a key roll in providing our guests with superior service.

Always remember that our guests are our most important concern. They should never be thought of as an interruption; they are our livelihood.


Standards of Excellence

1. Smile, Greet, Say “How you doin”?
2. Must know WFCU Centre Guide
3. Thoughtfulness of our guests and employees
4. Offer help before the guest asks – May I help you? – NEVER say “Next”
5. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
6. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.

Basic Function:

The functions of Parking Security are as followed:

1. Crime Prevention - Provide a safe environment for visitors, guests, employees and their vehicles.
2. Customer Service - Provide general information about the Complex, traffic patterns to and from the Complex and assisting stranded motorists parked within the Complex.

Essential Job Functions:

Some of your responsibilities are listed below but are not limited to the following:

1. Sign out appropriate equipment.
2. Pre-event walk/ride of assigned area and report conditions to immediate supervisor.
3. Stay in assigned area unless directed to leave by immediate supervisor.
4. Crime prevention tactics will be utilized to deter criminal activity and scalping/vending violations.
5. Be available for and seek out guests who are in need of complex information or services.
6. Notify immediate supervisor of any suspicious activity that is observed and/or needs additional personnel or police response.
7. Scalpers, vending violators and vagrants will be asked to the leave the property.
8. Post-event walk/ride of assigned area and report conditions to immediate supervisor.

Nonessential Job Functions:

• Perform other duties and responsibilities as assigned by your supervisor.

Intellectual/Social/Physical Demands and Work Environment:

• The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly moves about/around the complex before/during/after events to observe and report, and provide superior service to guests; constantly communicates with others to exchange accurate information and provide customer service.

Work environment:
• The essential functions of this position are performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you currently live in the Windsor, ON area?
2. YES / NO: Do you have parking operations experience?


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Facility Operations/Security/Event Management: Conversion Crew
CONVERSION CREW LABOURER - WFCU Centre (Windsor, ON)

Title:                            Conversion Crew Labourer  

Company:                    Global Spectrum Facility Management

Location:                      WFCU Centre (Windsor, ON)

Department:                 Operations

Reports To:                  Conversion Crew Supervisor, Event and Operations Manager

Supervises:                  No

Status:                         Part-time; Hourly; Nonexempt

EEO:                            Service Worker

 

Overview:

 

Our conversion crew is the nuts and bolts of our operations team, making sure our events can go off without a hitch. The conversion crew is the team that makes sure all equipment is setup in the venue, and that all safety precautions are put in place during the setup so our guests are safe in their seats while they enjoy their performance.

 

Basic Function:

  • Perform general labour as assigned

  • Primary duties include building conversion for various events

  • Setup and breakdown of chairs, tables, other event seating, ice rink, stages, etc.

  • Perform other duties as assigned

 

Qualifications:

  • Ability to work flexible schedule based on events, including nights, weekends and holidays as needed

  • Ability to follow basic instruction and direction

  • Ability to perform general labour; heavy lifting is required


Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned by your supervisor.

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly moves about/around the complex before/during/after events to observe and report, and provide superior service to guests; constantly communicates with others to exchange accurate information and provide customer service.

 

Work environment:

  • The essential functions of this position are performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

EOE


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENTS - Xfinity Arena at Everett (Everett, WA)

SUMMARY:                 

Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking event services. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager and Assistant General Manager.

 

 QUALIFICATIONS:

  • Minimum of four (4) to five (5) years of increasingly responsible experience in event management in an arena, stadium or other multi-purpose public assembly facility

  • Supervisory experience required

  • Bachelor’s degree or better from an accredited college or university preferred

  • Graduate of IAVM Public Assembly Facility Management School preferred

  • Possession of, or ability to obtain a valid CPR certificate

  • Possession of, or ability to obtain a valid state driver’s license

  • Proficient in the use of AutoCad

  • Knowledge of customer service practices

  • Knowledge of crowd control management

  • Knowledge of event rigging and industry terminology related to concerts and other arena type events

  • Ability to prepare, track, control and analyze budgets

    RESPONSIBILITIES:

  • Oversee event management activities for all facility events

  • Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office and overall client satisfaction during events

  • Recruit, interview, select, train, motivate and evaluate Event Managers, and Guest Services; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

  • Exercise direct supervision over Event Managers and Event Staff

  • Work under high pressure in meeting urgent deadlines

  • Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget

  • Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare cost-estimates accordingly

  • Develop AutoCad drawings and seating capacity maps as it relates to show rigging and building layout requirements

  • Inspect facilities to ensure they are being maintained properly for events

  • Develop crowd management and event staffing plans and supervise event staff during events

  • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges

  • Review and approve final billing to facility users prior to settlement or release of invoice

  • Work closely with facility clients and the general public by monitoring services provided and addressing complaints in a timely manner

  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

  • Conduct planning and operational meetings as required to ensure smooth coordination of event activities

  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting

  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities

  • Direct regular departmental meetings to identify and resolve challenges and discuss ongoing projects

  • Prepare and present regular staff reports and other related correspondence

  • Work with other department directors in a variety of tasks

  • Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate

  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

  • Routinely serve as Manager on Duty

  • Perform related duties and responsibilities as required

     

    PHYSICAL DEMANDS:

    While performing duties of this job, employee is required to stand, walk, climb stairs and ladders; work from heights; sit; use hands to finger, handle or feel objects, tools or controls; reach within hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - XFINITY Arena at Everett (Everett, WA)

Operations Manager 

Department:                             Operations

Immediate Supervisor:             Director of Operations

Location:                                  XFINITY Arena at Everett – Everett, WA.

Type:                                        Full-Time, Salaried, Exempt

 

Job Summary

Utilizing independent judgment, the Operations Manager supervises and coordinates the day-to-day operations of the facilities, including set-up/changeovers, repairs and maintenance and ice operations. Provides overall administrative planning, direction, training and policies to Operations Supervisors and Operators, assuring the highest quality service to assure rebooking of events.  Provides responsible staff assistance to the Director of Operations.

 

Minimum Qualifications

Education and Experience:

·         High School or vocational diploma required.

·         Minimum of three years’ experience in multiuse facility operations.

  • Minimum of two years’ experience in supervision of others/work crews required.

Knowledge, Skills and Abilities:

  • Working knowledge of facility and arena operations, changeovers and setups.
  • Working knowledge of operation equipment including forklifts, pallet jacks, staging, basketball floors, hockey glass, etc.
  • Ability to oversee and direct staff in performance of changeover functions and ice maintenance.
  • Capable of working nights, weekends and holidays, as well extended hours when needed.
  • Ability to handle multiple tasks at one time.
  • Ability to meet deadlines and function under stress.

Licenses/Special Requirements:

  • Forklift Operator Certified.
  • Zamboni operator experience preferred but not required.
  • Valid Driver’s License.

 

Duties and responsibilities:

  • Coordinate and communicate all relevant information for event setups, changeovers, and custodial tasks throughout the Events Center (Arena, Community Ice Rink and Conference Center).
  • Train and supervise part time and/or contract staff.
  • Supervise and participate in day to day operations of the Arena, Community Ice Rink, and Conference Center including ice maintenance.
  • Ensure employees have the equipment and resources to perform the job efficiently.
  • Coordinate preventative and regular maintenance for all ice related equipment and company equipment.
  • Order equipment and supplies as needed.
  • Maintain employee paperwork including scheduling, attendance, payroll, disciplinary procedures, etc.
  • Assist the Engineering department with projects as required.
  • Other duties and responsibilities as assigned.

Authority:

Communicates with and oversees work performed by Operations 


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