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Current available jobs in Facility Operations/Security/Event Management:


» DIRECTOR OF OPERATIONS - Canalside Buffalo (Buffalo, NY)
» EVENT MANAGER - Clovis Civic Center (Clovis, NM)
» OPERATIONS MANAGER - Clovis Civic Center (Clovis, NM)
» DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
» SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)
» KITCHEN MANAGER - Enid Event Center and Convention Hall (Enid, OK)
» HOUSEKEEPING SUPERVISOR - General Motors Centre (Oshawa, Ontario, Canada) (Oshawa, ON)
» CONVERSION CREW LEAD - Gila River Arena (Glendale, AZ)
» DIRECTOR OF EVENT SERVICES - Mass Mutual Convention Center (Springfield, MA)
» PART TIME SECURITY GUARD - GRAVEYARD SHIFT - Overland Park Convention Center (Overland Park, KS)
» BUILDING SERVICES WORKER - Overland Park Convention Center (Overland Park, KS)
» EVENT MANAGER - Overland Park Convention Center (Overland Park, KS)
» PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)
» EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)
» TICKET TAKER/USHER - PPL Park (Chester, PA)
» FOOD AND BEVERAGE MANAGER - Sandler Center for Performing Arts (Virginia Beach, VA)
» FOOD AND BEVERAGE MANAGER - St. Charles Convention Center (St. Charles, MO)
» MAINTENANCE TECHNICIAN-ROOF AND FIELD - University of Phoenix Stadium (Glendale, AZ)
» OPERATIONS MANAGER - University of South Florida Sun Dome (Tampa, FL)
» EVENT MANAGER - Wells Fargo Center (Philadelphia, PA)
» SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)



Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF OPERATIONS - Canalside Buffalo (Buffalo, NY)

SUMMARY:

To manage, supervise and coordinate the maintenance and operations of facilities, equipment, and grounds for the Canalside Buffalo; and provide highly responsible staff assistance to higher level management. Assist and coordinate activities, maintenance and staffing responsibilities with the operations team for the Ice rink / plant that is currently under construction.

JOB DUTIES: (including but not limited to)

 

  • Assume management responsibility for all services and activities involved in the maintenance and operations of Canalside Buffalo including HVAC, Ice rink plant, electrical, mechanical, plumbing equipment, custodial services, and landscaping/grounds keeping.
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
  • Keeps cost records of work performed and makes cost estimates as requested.
  • Select, train, motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Participate in the development and administration of the Operation Department Budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitor and approve expenditures; implement adjustments as necessary.
  • Provide responsible staff assistance to the facility director; prepare and present staff reports and other related correspondence.
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to maintenance programs, crowd control, emergency procedures and operating policies and procedures as appropriate; conduct financial and physical feasibility studies for modifications and recommend best practices to General Manager. Maintain policies and procedures as needed.
  • Oversee the set-up of events; direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
  • Maintain Hazardous Materials Communication Program, material safety data sheets and required records.
  • Maintain knowledge of changes in pertinent federal, State and local regulations.
  • Verify the processing of employee time sheets/time clock and accounts for labor, material and utility costs by event and cost category.
  • Develop and maintain Capital Improvement Project reports and recommendations for the facility.
  • Attends internal meetings representing the operations department and represents the facility at external meetings as deemed necessary.
  • Develops and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
  • Organizes and executes training and safety programs for all Canalside Buffalo staff.
  • Interpret and apply administrative and departmental policies and procedures.
  • Communicate clearly and concisely both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Perform related duties and responsibilities as required
  • Assist with operational procedures, processes, and responsibilities as it relates to overall ice rink operations

Responsibilities to include but are not limited to:

  • General maintenance and cleaning (SOP and as scheduled)

  • Execution of room set-ups

  • Supervision of operations staff

  • Create and execute daily, weekly, monthly, quarterly and annual maintenance checklists and upkeep of log (Micromain).

  • Report to General Manager on daily and weekly activities, provide maintenance reports

  • Establish weekly staff scheduling

  • Attend weekly staff and production meetings

  • Maintain the cleanliness and organization of equipment and storage rooms

  • Be available during all major events to handle operations functions

  • Responsible for storage and equipment/supplies inventory

  • Motivate operations team and protect Canalside Buffalo Global Spectrum’s interests and reputation by keeping up with service, cleanliness and image standards

  • Other duties as assigned

     

    SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Operational characteristics, services and activities of public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance.
  • Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
  • Principles and practices of budget preparation and control.
  • Principles of supervision, training and performance evaluation.
  • Pertinent Federal, State, and local laws, codes, and regulations.
  • Ability to work under high pressure and work irregular hours as dictated by programming.  
  • Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, audio-visual, electrical, equipment, etc.
  • Knowledge of event presentation and event production needs.

 

QUALIFICATIONS:

 

  • Computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and Internet software
  • Bachelor’s degree in business, engineering or related field from an accredited four-year college or university; or any additional related experience
  • Four years of increasingly responsible experience in building maintenance of a public assembly facility or related forum

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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Clovis Civic Center (Clovis, NM)

Qualifications:

• Minimum of Associates’ Degree; Bachelor’s Degree is preferred.
• Minimum of one (1) year of experience in Event or Facility Management.
• Candidate should possess leadership, supervisory and organizational skills and be able to function in a multi-task environment.
• Strong written and oral communication in the English language is vital.
• Proficient in use of Microsoft Word & Excel.
• Ability to beyond normal business hours, including but not limited to nights, weekends, and select holidays as required.

 

Job Summary: 
The Event Manager is responsible for planning, organizing and controlling events within the facility as assigned and monitors the logistical interfacing of these events, to include but not limited to preparing event outlines and scaled drawings of event areas and coordinating equipment distribution and event billing. The duties will include all event coordination tasks after events are booked through their conclusion. Ensures tenant requirements are met and facility rules, regulations and policies are adhered to, by serving as a liaison between the facility and tenants; assists tenants in the planning of their own events; and performs related responsibilities as required. May be required to work extensive hours including nights and weekends. Supervise and train up to twenty part-time employees at any given time and have the authority to hire or fire and the authority to make recommendations for hiring and firing of employees.
 

Job Functions:

• Meet with facility clients prior to events and assist in determining event needs to advance shows; schedule related staff; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, custodial, maintenance, security, and admissions personnel.
• Prepare drawings, layouts, diagrams, instructions, set-up requirements and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events.
• Submit service request to appropriate divisions and departments to schedule event staff according to client request; meet with clients to resolve set-up changes; ensure compliance with applicable fire, building and safety codes.
• Serve as a facility representative at events by enforcing facility policies and procedures throughout each event.
• Identify and resolve event problems and public complaints.
• Prepare written cost estimates to prospective clients; coordinate and settle event financials.
• Hire, train, supervise and evaluate event staff including ushers, ticket takers, security, parking and merchandise as well as promoting and ensuring the “How you doing?” customer service program is adopted and well performed by all staff.
• Receives, responds to and resolves complaints from tenants and patrons.
• Monitor part-time event staff hours using eTime; allocate hours to each event worked; approve time worked at the end of each pay period.
• Perform related duties and responsibilities as required.
 

Special Characteristics and Knowledge:

• Multitask oriented, organized, and focused on customer service.
• Procedures, methods, and techniques of marketing and sales.
• Modern office methods, procedures, and equipment.
• Events scheduling and booking procedures.
• Accurate financial reporting.
• Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided.

EOE, DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - Clovis Civic Center (Clovis, NM)

QUALIFICATIONS:       - College or Technical degree required

                           - Bachelor’s Degree preferred

- Minimum of one (1) year experience in facility operations management

- Must show demonstrated knowledge of supervisory skills and experience in work crew supervision in facility operations

- Ability to beyond normal business hours, including but not limited to nights, weekends, and select holidays as required.

 

 

 

JOB SUMMARY:                     

Utilizing independent judgment, the Operations Manager manages, supervises and coordinates the day-to-day operations of the facilities, including engineering, maintenance, set-up / changeovers, custodial/housekeeping, and grounds keeping. Provides overall administrative planning, direction, and policies to operating managers, assuring the highest quality service program to assure rebooking of events. Ensures an effective and cost-efficient program by controlling departmental operating budget. Ensures tenant requirements are met and facility rules, regulations and policies are adhered to, by serving as a liaison between the facility and tenants; assists tenants in the planning of their own events; and performs related responsibilities as required. May be required to work extensive hours including nights and weekends. Supervise and train up to twenty part-time employees at any given time and have the authority to hire or fire and the authority to make recommendations for hiring and firing of employees. Provides highly responsible staff assistance to the General Manager.
 

 

 

 

JOB FUNCTIONS:          - Oversees overall daily operation and maintenance of the convention center and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, etc.

- Oversees the advancing and communicating event information to the appropriate departments and staff

                           - Oversees Custodial services for entire facility

- Oversees the operation of event set-up and tear-down, i.e stage risers, chairs, tables, etc.

- Administers and negotiates contracts with outside vendors including pest control, seasonal landscaping, snow removal, and service maintenance contracts

- Acts as liaison with City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.)

- Oversees Event Service Staff; hiring, training, supervision

                           - Responsible for Health & Safety compliance

                           - Other duties as assigned by General Manager

Special Characteristics and Knowledge:

• Multitask oriented, organized, and focused on customer service.
• Procedures, methods, and techniques of marketing and sales.
• Modern office methods, procedures, and equipment.
• Events scheduling and booking procedures.
• Accurate financial reporting.
• Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided.

EOE. DFWP.


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

Company: Global Spectrum

Location: Conference Center Niagara Falls/Old Falls Street

Reports To: General Manager

Supervises: Conference Services/Event Managers, AV/IT Manager, Box Office Manager, Exhibitor Services Coordinator; Exercises functional supervision over facility Event Staff

Status: Full-Time; Salaried

SUMMARY:
The Director of Event Services is primarily responsible for overseeing all aspects of service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Conference/Event Services, Box Office and Exhibitor Services functions assuring the highest quality service program to assure rebooking of events. Director of Event Services provides highly responsible staff assistance to the General Manager.

PREFERRED QUALIFICATIONS
• Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility
• Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education
• Possession of, or ability to obtain a current CPR certificate

SPECIAL KNOWLEDGE, SKILLS & ABILITIES
• Public Assembly facility management
• Operational characteristics of events
• Principles and practices of conference/event services
• Needs of users of the facility
• Customer service practices
• Facility use contracts
• Fire and public safety regulations
• Food service practices and regulations
• Higher level of Food and Beverage management experience.
• A/V equipment and electronic systems in public assembly facilities
• Budget preparation and control
• Public Relations
• Terminology used in entertainment/convention/public assembly settings
• Relevant federal, state and local regulations
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

RESPONSIBILITIES (including, but not limited to…)
• Supervise event activities for all facility events
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events
• Recruit, interview, select, train, motivate and evaluate Conference Services Managers, Box Office Manager and Exhibitor Services Coordinator, AV/IT Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Conference Service Managers, Box Office Manager, Exhibitor Services Coordinator and AV/IT Manager
• Conducts regular physical inventories of Beverage items and supplies.
• Establishes controls to minimize food, beverage and supply waste and theft.
• Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles
• Monitors monthly to annual food and labor costs and monitors actual financial results, takes corrective action where necessary to ensure financial goals are met.
• Prepares required reports accurately and submits them on time.
• Assist the General Manager in planning, directing and managing the day-to-day operations of the Conference Center.
• Address and recommend action on personnel matters
• Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Develop and implement programs, policies and procedures for the Conference Center
• In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
• Assist sales managers in preparation of pre-booking cost estimates
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
• Prepare and present regular staff reports and other related correspondence
• Work with other department directors in a variety of tasks
• Develop or direct the development and preparation of comprehensive management reports and manuals
• Interpret and apply all relevant federal, state and local regulations
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Perform other duties as required

ACCOUNTABILITIES
• Operational characteristics, services and activities of conference/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices
• Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment
• Abide by operating standards outlined in catering policies and procedures manual
• Principles and practices of supervision, training and performance evaluation
• Proficient in the use of Microsoft Office applications and internet applications
• Communicate clearly and concisely in the English language, both orally and in writing
• Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

AUTHORITY
• Provide administrative and professional leadership and direction for all event related activities
• Plan, service, and supervise large events
• Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you have 3+ years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility?
2. YES/NO: Have you earned a Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field?
3. To be considered, please list your salary requirement.


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Facility Operations/Security/Event Management: Security
SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)

SUMMARY:     

Under general direction from the Security Manager and Security Supervisors, the Security Officer assists in day-to-day security operations including, but not limited to, working as a Security Guard in a variety of posts and assignments. In the absence of management, the Security Officer may receive functional event related instructions from the Event Manager(s), or general instructions from the Manager on Duty or Assistant General Manager.

ESSENTIAL FUNCTIONS (include, but are not limited to…):

  • Assist in loss control procedures
  • Assist in coordinating information flow from the Security Manager, Security Supervisors, Event Managers, etc. to security and event staff personnel
  • Assist in developing security and event staff personnel through training and example
  • Supervise assigned shift activity, including reports and incidents, patrolling, dispatching, activity log, fire & safety system and all other activities during shift; ensure correct and orderly flow of event coverage from shift to shift
  • Ensure that security and event staff personnel maintain high degree of visibility and professionalism by conducting shift briefings, uniform inspections; make periodic patrols to ensure standards are met
  • Assist in investigations of security matters; conduct internal investigations relating to sensitive security issues while keeping all related matters confidential
  • Monitor events and make related recommendations to Security Management, Event Manager or Manager on Duty
  • Prepare and review of incident reports for adherence to established standards; take corrective measures when necessary

§  In the absence of the Security Management, ensure that employee injury procedures are properly administered

  • Patrol assigned facility; observe general public; guard property against fire, theft and damages; apply effective apprehension techniques as needed
  • Check facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards
  • When working as Base Operator, ensure correct and orderly flow of event personnel from shift to shift; monitor and administer proper sign in/out policies; monitor security system and report abnormalities to Security Management; take action to resolve the situation(s) when needed; maintain detailed and accurate notes in the daily log book; properly brief relief officer of occurrences during assigned shift
  • Assist Security Management in administering the facility’s emergency preparedness programs
  • Provide general information, directions and assistance to facility guests

§  Assist medical personnel by directing traffic, crowd control and securing needed equipment

  • Communicate clearly and concisely in the English language, both orally and in writing
  • Assist Security Management in any other areas deemed applicable
  • Perform other duties as required

SPECIAL CHARACTERISTICS/KNOWLEDGE:

  • Knowledge of fire and public safety regulations
  • Knowledge of relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Ability to work effectively in a service oriented environment subject to frequently changing priorities

  • Ability to work well both independently and as part of a team; must have a positive attitude
  • Ability to analyze challenges, identify alternative solutions, project consequences of proposed actions and make recommendations for improvement to Security Management; implement approved recommendations in support of organizational objectives
  • Ability to establish and maintain effective working relationships with staff, contractors, facility users as well as local, state and federal law enforcement and life safety personnel
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  •  

INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • Employee is frequently required to sit; stand for long periods of time; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

  • The essential functions of this position are performed indoors in an office and/or warehouse environment and outdoors (in the weather conditions prevalent at the time) as necessary and required by certain events.  The noise level in the work environment can range from minimal to loud during event days depending on the employee’s location, and is minimal during non-event days.

 

PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years of age or older

§  Two (2) years of increasingly responsible security experience

§  Previous supervision experience preferred

Education / Training:

§  High school diploma, or equivalent GED

Licenses or Certificates:

  • Possession of, or ability to obtain a Ohio State Security Guard Certification
  • Possession of, or ability to obtain a CPR certificate and AED certificate
  • Possession of, or ability to obtain a driver’s license

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Facility Operations/Security/Event Management: Food/Beverage Management
KITCHEN MANAGER - Enid Event Center and Convention Hall (Enid, OK)

Overview:

Manager is responsible for all areas of kitchen sanitations and culinary prep work and as an assistant to the Food and Beverage Director / Executive Chef. Work involves handling the ordering, maintaining and storing of food and kitchen supplies.

 

Essential Job Functions:

  • Supervise the overall cleanliness and staff in the kitchen who are responsible for sanitation and serving

  • Oversee and train stewards and all cooks

  • Assist with cleaning and maintaining equipment as needed

  • Chemical ordering

  • Time management

  • Receiving (Checking product in)

  • Assisting chef and cooks with whatever they may need

  • Kitchen manager will recruit, select, train and evaluate the cleaning staff

  • Work requires considerable independence of action in providing a large volume of well-balanced meals to meet the menu requirements and needs of the institution.

  • Assure compliance with guidelines for food production and sanitation standards

    Nonessential Job Functions:

     

  • Perform other duties and responsibilities as assigned.

    Qualifications:

  • High school diploma or equivalent GED required

  • The completion of formal training (training from a professional technical school, four year college, or special culinary school) and complete on-the-job training is preferred

  • Experience must include menu planning, food preparation, and selection and storage of food

  • State issued Health Certificate and immunizations are required

  • Must be a highly-motivated individual with strong stewarding background in either hotel or conference center and the proven ability to manage and motivate staff

  • Must have experience doing inventory and dish sets for front and back of the house

  • Must have strong verbal and written communication skills in the English language as well as a positive, professional and customer-focused attitude

  • Hands on individual a must

 

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates kitchen equipment and uses cleaning devices and chemicals; constantly moves about the work place to access storage areas, freezers, equipment, etc.; constantly moves about the work place to service clients and supervise staff; constantly communicates with clients, staff and evndors to exchange accurate information.

  • Work environment:
  • The essential functions of this position are performed indoors in a ktichen environment. The noise level in the work environment is usually moderate to loud during events and functions and minimal during non-functional times.

    EOE, DFWP


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Facility Operations/Security/Event Management: Custodial/Housekeeping
HOUSEKEEPING SUPERVISOR - General Motors Centre (Oshawa, Ontario, Canada) (Oshawa, ON)

PREFERRED QUALIFICATIONS:

• Ability to supervise, motivate and lead a team of approximately 20-30 P/T staff

• Prior work experience in a unionized environment is preferred

• Working knowledge of chemical cleaning procedures
• Working knowledge of custodial machines including vacuum cleaners, extraction cleaners, pressure washers, riding scrubbers, sweeping machines, walk-behind scrubbers, etc…
• Familiarity with WSIB requirements and facility safety programs and policies
• Ability to read, interpret and keep MSDS sheets up to date, while training staff on proper chemical handling and usage
• Excellent organizational skills, detail-oriented with ability to handle multiple assignments
• Demonstrated ability to function in fast paced, high pressure environment
• Self-motivated and responsible, able to work independently
• Excellent communication and organization skills

JOB FUNCTIONS:

• Select, train, schedule, motivate and evaluate housekeeping personnel; provide or coordinate staff training and safety programs.
• Establish and maintain effective working relationships with staff and outside contractors. 
• Employee Relations; Submit housekeeping department timesheets on a weekly basis to HR for processing; Correct employee deficiencies; implement discipline and work with HR on personnel issues.
• Plan, direct, coordinate, and review the work plan for housekeeping personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
• Order, receive, secure and maintain cleaning supplies and equipment.
• Coordinates and maintains a programmed facility cleaning schedule while balancing the cleaning of arena events 7 days a week.
• Direct all aspects of a major event post clean including pick and sweep of seats, trash removal, restroom cleaning, compactor operation and floor care
• Conducts pre-shift meetings to review task assignments, delegate work and assign breaks.
• Ability to handle multiple tasks at one time and meet deadlines
• Ensure equipment and resources are in place to perform the job efficiently and safely
• Train staff to operate riding scrubbers, carpet extractors, floor buffers and other cleaning equipment.
• Periodically conduct inventory of all equipment and supplies.
• Must have basic computer skills in email, internet, MS Excel & MS Word. 
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

PHYSICAL DEMANDS:

• Constantly moving about the facility and/or remain in a stationary position for long periods
• Ability to lift and carry equipment/supplies weighing up to approximately 50 lbs.

SPECIAL CONSIDERATIONS:

• In this role, the Housekeeping Supervisor’s shifts are often outside the hours of public transportation, requiring the incumbent to have a valid driver’s licence and access to a motorized vehicle. 

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Are you legally entitled to work in Canada?
2. YES / NO: Do you currently live in the Durham Region?
3. To be considered, please list your salary requirements.


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Facility Operations/Security/Event Management: Conversion Crew
CONVERSION CREW LEAD - Gila River Arena (Glendale, AZ)

 Job Summary

The Conversion Crew Lead assists in the supervision of the conversions to accommodate sports, entertainment and concert productions and ensures that conversions are completed safely, in the configuration needed for each event, and in a timely, thorough manner. 

Tasks and Responsibilities:

  • Shall assist the Supervisor during the overnight activities of the Conversion department to include appropriate flooring, risers and portable seating, etc.; personally performs tasks as needed.

  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

  • Other duties as deemed necessary or as directed                                                                                                                 

    Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability

  • Knowledge of conversion process and procedures.

  • Demonstrated sound organizational, coordinating and personal interface skills.

  • Proven job reliability, diligence, dedication and attention to detail.

  • Must be flexible with working nights, weekends, and holidays.

Education and Formal Training:

  • High school diploma or GED required.

Material and Equipment Used:

  • Forklift, power tools and hand tools.
  • Company vehicles.

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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENT SERVICES - Mass Mutual Convention Center (Springfield, MA)

JOB TITLE:              DIRECTOR OF EVENT SERVICES

Company:                 Global Spectrum

Location:                  MassMutual Center

Reports To:               Assistant General Manager

Supervises: Event Managers, Exercises functional supervision over facility Event Staff and Operations Staff

Status:                        Full-Time; Salaried

 SUMMARY:

The Director of Event Services is primarily responsible for overseeing all aspects of service delivery methods.  Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Director of Event Services provides highly responsible staff assistance to the Assistant General Manager.

PREFERRED QUALIFICATIONS

·         Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility

·         Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education

·         Possession of, or ability to obtain a current CPR certificate

SPECIAL KNOWLEDGE, SKILLS & ABILITIES

·         Public Assembly facility management

·         Operational characteristics of events

·         Principles and practices of conference/event services

·         Needs of users of the facility

·         Customer service practices

·         Facility use contracts

·         Fire and public safety regulations

·         Food service practices and regulations

·         A/V equipment and electronic systems in public assembly facilities

·         Budget preparation and control

·         Public Relations

·         Terminology used in entertainment/convention/public assembly settings

·         Relevant federal, state and local regulations

·         Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

RESPONSIBILITIES (including, but not limited to…)

·         Supervise event activities for all facility events

·         Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events

·         Recruit, interview, select, train, motivate and evaluate Event Managers, provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

·         Exercise direct supervision over Event  Managers.

·         Prepares required reports accurately and submits them on time.

·         Assist the General Manager in planning, directing and managing the day-to-day operations of the Conference Center.

·         Address and recommend action on personnel matters

·         Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly

·         Inspect facilities to ensure they are being maintained properly for events

·         Develop and implement programs, policies and procedures for the Center

·         In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events

·         Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges

·         Work closely with the general public by monitoring services provided and addressing complaints in a timely manner

·         Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

·         Conduct planning and operational meetings as required to ensure smooth coordination of event activities

·         Assist sales managers in preparation of pre-booking cost estimates

·         Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting

·         Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities

·         Prepare and present regular staff reports and other related correspondence

·         Work with other department directors in a variety of tasks

·         Develop or direct the development and preparation of comprehensive management reports and manuals

·         Interpret and apply all relevant federal, state and local regulations

·         Establish and maintain effective working relationships with staff, facility stakeholders and facility users

·         Perform other duties as required

ACCOUNTABILITIES

·         Operational characteristics, services and activities of conference/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices

·         Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment

·         Principles and practices of supervision, training and performance evaluation

·         Proficient in the use of Microsoft Office applications and internet applications

·         Communicate clearly and concisely in the English language, both orally and in writing

·         Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

AUTHORITY

·         Provide administrative and professional leadership and direction for all event related activities

·         Plan, service, and supervise large events

·         Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

Intellectual/Social, Physical Demand and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

§ While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

Physical demands:

·         While performing duties of job, the employee constantly moving. Employee will be required to bend, stoop, climb ladders and lift and move items up to 30 pounds.

Work environment:

·         The duties of this position are both indoors and outdoors. The noise level in the work environment is usually moderate to loud to during event days and minimal during non-event days.


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Facility Operations/Security/Event Management: Security
PART TIME SECURITY GUARD - GRAVEYARD SHIFT - Overland Park Convention Center (Overland Park, KS)

SUMMARY:     

Under direct supervision from the Security Supervisor, PT Security Agents provide general protection of facility property and personnel; monitor facility and protect against fire, damage and theft; provide general information and assistance to facility guests. In the absence of the Security Supervisor, Security Agents may receive event-related instructions from Event Managers or general instructions from the Manager on Duty, Director of Operations or General Manager.

JOB DUTIES: (include, but are not limited to…)

  • Patrol assigned facility; lock and unlock doors as required; guard property against fire, theft and damage
  • Observe facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards
  • Be aware of the location and use of emergency alarms and equipment; follow established procedures in case of fire, disorder or other emergency situation
  • Observe general public; provide general information, directions and assistance to facility guests; report suspicious behavior to Security Base; apply effective apprehension techniques as required
  • Maintain high degree of visibility and professionalism; respond to various situations, issues and requests for assistance; prepare incident reports in accordance with departmental standards
  • Assist medical personnel by directing traffic, crowd control and securing needed equipment

  • As Base Operator, ensure correct and orderly flow of event personnel from shift to shift; monitor and administer proper sign in/out policies; monitor security system and report abnormalities to the Director of Operations or Security Supervisor; take corrective actions when needed; maintain detailed and accurate notes in the daily log book; properly brief relief officer of occurrences during assigned shift
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Perform other duties as required

SPECIAL KNOWLEDGE & ABILITIES:

Knowledge Of:

  • Experience in using Microsoft Office software; experience in using the Lenel Security System (or other security monitoring system) is preferred

Ability To:

  • Work effectively in a service oriented environment subject to frequently changing priorities

  • Stand and walk for long periods of time and lift objects up to 50 pounds
  • Work well both independently and as part of a team; must have a positive attitude
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years of age or older
  • Minimum of one (1) year of security experience

Education / Training:

  • High school diploma, or equivalent GED

Licenses or Certificates:

  • Possession of, or ability to obtain a Kansas or Missouri driver’s license or identification card

  • Possession of, or ability to obtain a CPR certificate

  • Possession of, or ability to obtain EMT or First Responder certificate


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Facility Operations/Security/Event Management: Maintenance
BUILDING SERVICES WORKER - Overland Park Convention Center (Overland Park, KS)

SUMMARY:

Under direct supervision from the Director of Operations or Building Services Supervisor, Building Services Workers perform custodial, housekeeping and light maintenance tasks as assigned. In the absence of the Director of Operations or Lead Worker, Building Services Workers may receive instruction from the Event Services Supervisor, Event Manager or Manager on Duty.

Job Duties: (include, but are not limited to…)

  • Work from general instructions, specifications and checklists.
  • Daily inspection of areas of responsibility
  • Maintain exterior of facility.  Tasks include picking up trash, emptying trash cans and sweeping parking lots.
  • Sweep, mop, scrub and wax floors
  • Wash walls, windows, stainless steel, counter tops and woodwork.
  • Clean restrooms and replenish supplies
  • Remove stains, clean and extract carpet
  • Dust, polish, arrange and move furniture and equipment
  • Remove trash and waste
  • Sort recyclables
  • Use hand tools or small powered equipment applicable to the work being performed
  • Perform facility and equipment maintenance tasks as assigned
  • Report defective equipment, facility damage, areas of the facility requiring cleaning to supervisor in an timely manner
  • Inventory and order janitorial supplies and paper products
  • Remove and keep clear snow and ice from sidewalks and stairs
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain cooperative-working relationships with those contacted in the course of work

  • Perform other duties as required

OTHER CHARACTERISTICS:

  • Work schedules are determined by event activity.
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends and holidays

PREFERRED QUALIFICATIONS:

Experience:

  • Must be at least 18 years of age

Education / Training:

  • High school diploma or equivalent GED

Licenses or Certificates:

  • Possession of or ability to obtain a Kansas or Missouri driver’s license


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Overland Park Convention Center (Overland Park, KS)

 SUMMARY:

The Event Manager is responsible for planning, organizing, and controlling events within the facility as assigned and monitors the logistical interfacing of these events, to include but not limited to preparing event outlines and scaled drawings of event areas and coordinating equipment distribution and event billing. The duties will include all event coordination tasks after events are booked through their conclusion. Ensures tenant requirements are met and facility rules, regulations, and policies are adhered to, by serving as a liaison between the facility and tenants; assists tenants in the planning of their own events; and performs related responsibilities as required. May be required to work odd or unusual hours.

 

JOB DUTIES: (including but not limited to)

 

  • Performs liaison duties between facility management and tenants.
  • Explains policies and procedures to tenants and the public.
  • Acts as a consultant to tenants, providing expertise regarding facility's technical capabilities for a professional presentation.
  • Prepares facilities for tenant use by obtaining appropriate information and requirements from tenant and prepares work orders for distribution to proper staff offices.
  • Receives and responds to complaints from tenants and the public or refers them to the Director of Events or one of the section supervisors.
  • Monitors assigned event requirements as interfaced with other events and activities scheduled in the facility.
  • Prepares and distributes CAD drawings illustrating event set-up requirements.
  • Presents event?related information in a concise, professional, and accurate manner as required.
  • Makes necessary arrangements for users of the facility to assure proper functioning of scheduled events.
  • Plans and coordinates new events and promotions for the facility.
  • Schedule staffing needs for ticket office when event requires it.
  • Complete labor allocation sheets for event staff.
  • Assists promoters, when Director is absent, in determining ticket prices or establishes ticket prices necessary to achieve desired level of revenue.
  • Responsible from the point of contract through final settlement for liaison between tenants, the public and facility management prior to and during events, to see that facilities, equipment, physical set?up and personnel provided meet the requirements of the event and the tenant's contractual agreements.
  • Plans, organizes, and maintains a productive work schedule as required by events assigned by the Director of Events.
  • Interacts with other facility staff in a courteous, cooperative, and professional manner.
  • Assures that area set?ups are in accordance with lessee agreements, safety, fire, and health codes and procedures.
  • Makes or arranges for last?minute adjustments in room or equipment set?ups at the request of lessee or to assure compliance with safety measures and prepares accurate statement of additional charges.
  • Functional supervision of all event support staff including set?up crews.
  • Notifies Operations Manager of facilities or equipment in need of repair or replacement.
  • Prepares event reports noting attendance, times, significant problems, etc.   
  • Other duties and/or projects as assigned by the Director of Events.

 

REQUIREMENTS:

 

  • Graduation from an accredited university or college with emphasis on management, event management or other related fields. Additional years experience may serve as substitute on a basis of two years experience for one year of college.
  • Two years experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience, particularly ability to work with people, sound skills in planning, organizing, math or drafting, and leadership quality.

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Facility Operations/Security/Event Management: Engineering
PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)

Job Title:                                  Part-Time  Engineer

Reports to:          Chief Engineer

 

SUMMARY:

Skilled mechanical work in the operation and maintenance of heating and/or air conditioning and accessory equipment in a major facility and related work as required. The engineer is responsible for the operation and maintenance of the heating and/or air-conditioning and accessory equipment on an assigned shift. General assignments and standard operating instructions are established by a superior but employee is expected to perform routine work with no immediate supervision. Employee may supervise the work of semi-skilled helpers.

JOB DUTIES: (including but not limited to)

  • Starts pumps and adjusts valves.
  • Checks equipment for proper watch level, steam pressure and valve operation.
  • Operates and regulates compressors, fans, radiators, water heaters and water softeners.
  • Cleans and maintains pumps, screens, filters, strainers, pipes and other equipment.
  • Performs miscellaneous repair work incidental to operating duties.
  • Keeps records of operations, temperatures, pressures, fuel consumed etc.
  • Locates and replaces burned out lighting fixtures.
  • Assists in the set-up and take down of electrical needs for certain events.
  • Performs preventative maintenance and other work orders.
  • All other duties as assigned by the Chief Engineer.

 

QUALIFICATIONS:

 

  • Good knowledge of the methods, principles and practices involved in the operation and maintenance of steam-generated equipment, ventilating and air-conditioning systems and similar equipment and machinery.
  • Skill in the use of standard hand tools used in the repair of boilers, pipes, valves and similar equipment.
  • Ability to follow written and verbal instructions and to prepare operating and related records.
  • Experience in the operation and maintenance of steam and various types of heating and air conditioning equipment.
  • Completion of high school or trade school.

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Facility Operations/Security/Event Management: Conversion Crew
EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)

Reports To:  Event Services Supervisor

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Compensation:  $9.00/hour

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the partl time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?
3. YES / NO: Are you 18 years of age or older?


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Facility Operations/Security/Event Management: Usher/Ticket Taker
TICKET TAKER/USHER - PPL Park (Chester, PA)

Qualifications:

 

  • Must have earned a high school diploma or equivalent

  • Must demonstrate a pleasant personality and neat appearance

  • Prior customer service experience preferred; training will be provided

  • Ability to work a flexible schedule, including nights, weekend and holidays as required

  • Ability to stand/walk for long periods of time, work in all kinds of weather and lift up to 50 lbs

    Job Functions:

     

  • Collect admission tickets and passes from patrons at entertainment events; examine ticket pr pass to verify authenticity, using criteria such as color and date issued

  • Refuse admittance to patrons without an appropriate ticket or pass, or who are under the influence of a controlled substance

  • Direct patrons to their seats

  • Assist patrons with directions or event-related questions

  • Perform other duties as assigned

    EOE. DFWP.


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Facility Operations/Security/Event Management: Food/Beverage Management
FOOD AND BEVERAGE MANAGER - Sandler Center for Performing Arts (Virginia Beach, VA)

Summary:

 

The Food & Beverage Manager is responsible for the effective management and running of venue concessions operations including event planning support, scheduling, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the GM.

The Food & Beverage Manager will provide oversight and resolution for employee performance issues.  A critical function of the Food & Beverage Manager will be to actively mentor, train and help employees/volunteers meet company quality standards, and to promote a positive, enthusiastic and cooperative work environment. 

QUALIFICATIONS:

 

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

  • Ability to work a flexible schedule including nights, weekends, and holidays

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Health Certificate proving the immunization for hepatitis type A.

  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.

  • Possession of, or ability to obtain a current CPR certificate

  • Possession of, or ability to obtain a valid drivers’ license

  • Nationally recognized, advanced food service sanitation training course certification.

Special Knowledge of:

 

  • Customer service practices

  • Principles of supervision and training

  • Ability to multitask, organized, and focus on customer service.

  • Procedures, methods, and techniques of food & beverage preparation and service

  • Modern office methods, procedures, and equipment.

  • Modern kitchen/food & beverage equipment

  • Events scheduling and booking procedures

  • Accurate financial reporting

  • Food service practices and regulations

  • Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided

  • Able to perceive the needs of facility tenants…be proactive, not reactive

  • Knowledge of operating procedures of a public assembly facility

  • Terminology used in the convention, trade show, and entertainment industry

  • Budget preparation and control

Essential Job Functions:

 

  • Direct the activities of employees engaged in providing concession services.

  • Train, motivate and evaluate concession staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

  • Exercise direct supervision and oversight to all front-line and back-of-house concession staff. 

  • Manage and run all venue concessions operations before, during and after the event.

  • Work with the Volunteer Coordinator to schedule concession staff.

  • Monitor the functioning, maintenance and upkeep of stand equipment.

  • Cash handling responsibilities include assignment of cash banks, cash and stand sheet reconciliations, stand closings, deposits and vault verifications.

  • Work closely with the general public by answering complaints and monitoring guest services provided.

  • Oversee food and beverage production for stands

  • Oversee the post-event clean-up of stands and prep areas

  • Estimate revenues and expenses for events

  • Demonstrate continuous effort to improve operations, decrease expenses, streamline work processes, improve the customer experience

  • Ensure that all venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. 

  • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports

  • Serves as a resource for POS applications, training, and hardware problems.

  • Conduct planning, staff and operational meetings; and provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.

  • Interpret and apply all federal, state and local regulations

  • Cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met

  • Coordinate with all preferred caterers supervising load in/out and use of any building equipment.

    Nonessential Job Functions:

  • Perform other duties and responsibilities as required/assigned

    Intellectual/Social/Physical Demands & Work Environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Physical demands:

  • While performing the primary duties of job, the employee is constantly on his/her feet and on occasion operates kitchen equipment; constantly moves about the kitchen to access storage areas, cabinets, freezers, etc.; constantly required to exchange accurate information with others/staff. The employee also constantly operates a computer, telephone, email, and other office machinery such a fax machines, printers and copiers.

     

    Work environment:

  • The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud to during event days and minimal during non-event days.

    Intellectual/Social:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

EOE, DFWP

 

 

 

 


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Facility Operations/Security/Event Management: Food/Beverage Management
FOOD AND BEVERAGE MANAGER - St. Charles Convention Center (St. Charles, MO)

SUMMARY:

The Food and Beverage Manager provides support and assistance with Catering activities as well as providing assistance in the profitable management of concessions operations.  The Catering Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will promote a positive, enthusiastic and cooperative work environment.

ESSENTIAL FUNCTIONS (including, but not limited to):

  • Assist in the overall effective management of the Catering and Concessions operations.

  • Ensure total compliance with all alcohol service policies.   Monitor alcohol service throughout event to assure 100% compliance with Alcohol Service policies.  Reports any alcohol service or compliance issues to management immediately. 

  • Provide on-going direction, supervision and mentoring to hourly event staff.  Monitor product quality and ensure high level of customer service.

  • Assist in troubleshooting technical problems with Point of Sale Systems.

  • Assist in vault opening, closing and balancing, as necessary.

  • Generate event employee schedules and verify employee time for both Catering and Concessions.

  • Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department Director; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.

  • Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and customers.

  • Maintain an adequate stock of liquor, beer, wine and non-alcoholic beverages for catering and concessions.

  • Maintain catering and concessions dry goods and supply inventory.

  • Monitor smallwares inventory, keeping track of breakage and loss.

  • Provide excellent customer service assistance to internal and external clients.

  • Exemplify the “How You Doin” principles.

NON ESSENTIAL FUNCTIONS:

  • Perform other duties as assigned

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

  • Valid Food Handler’s certificate if required by state and/or county of venue.

  • Valid Alcohol Service Permit if required by state and/or county of venue.

  • Basic computer proficiency: Microsoft products, to include; Excel, Word, and Outlook.

  • Working knowledge of Point of Sale (POS) systems.

  • Cash handling abilities; basic math skills.

  • Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.

  • Good verbal and written communication skills.

  • Must have a demonstrated ability to function in a fast paced, high-pressure environment

  • Experience in public facility highly preferred.

  • Ability to think creatively.

  • Must be constantly aware of changing events, such as staff or supply shortages.

  • Must be able to communicate clearly and concisely in the English language.

  • Possess strong interpersonal and communication skills.

     

 

QUALIFICATIONS: 

  • Must have the ability to work a variable work schedule (including early morning, evenings and weekends), depending upon event and business requirements.

  • Associate’s degree or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

  • Nationally recognized, advanced food service sanitation training course certification.

  • Valid Food Handler’s certificate.

  • Certification in state recognized responsible alcoholic beverage service.

  • Experience in public facility highly preferred.

 

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time; Position also requires frequent use of interpersonal skills with staff including following verbal, written or a diagram of instructions.  Employee must be able to recognize and resolve conflicts in being able to openly communicate with all staff.  This position requires employee to frequently work both independently and as part of a team for variety of tasks.

    Physical demands:

  • While performing duties of this job, the employee frequently lifts and moves facility equipment, supplies and/or tools.  Employee must be able to stand or walk for extended periods of time; must be able to make fast, simple, repeated movements of hands, fingers and wrists.  Employee will constantly move about inside various areas of the facility before/during/after events; position will require employee to sometimes bend, stoop, or crouch in order to perform this job; Employee must have the ability to bend, stretch, twist or reach out with the body, arms or legs. Employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee may frequently be required, due to business demands and event operations, to lift and/or move up to 50 pounds. Employee may often work 40 hours or more per week.

    Work environment:

  • The duties of this position are performed primarily indoors. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.

     

     

    This job description is subject to change.

    Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    EOE.DFWP


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Facility Operations/Security/Event Management: Maintenance
MAINTENANCE TECHNICIAN-ROOF AND FIELD - University of Phoenix Stadium (Glendale, AZ)

Education and Experience

  • Minimum 2-3 years experience in general industrial maintenance

  • Ability to work regular business hours, with evening/weekend and holiday work

  • Thorough understanding of large mechanized pieces of equipment

  • Assist with other building trades such as painting, carpentry, electrical, engineering, and operations

  • Must possess strong general mechanical ability

  • Familiarity with OSHA requirements, knowledge of security and safety

  • Strong communication and interpersonal skills

  • Ability to climb stairs and lift 40lbs, unaided

  • Ability to perform work at high heights

Knowledge, skills, abilities

  • Responsible for the performance and the repair and maintenance of the mechanized roof, mechanized field, and all small and large mechanical equipment

  • Very strong knowledge of gear drives, reduction gear cases, chain drive components, and all electromechanical drive units
  • Experience of lubricants, solvents, greases and all other products used to lubricate, clean, insulate and maintain chains, drives, gears, belts, shafts and any moving assemblies
  • Welding experience, some machine operating experience and be extremely knowledgeable in fasteners, hand tools, measuring devises, and all related mechanical appliances needed to perform his job
  • Must possess good working knowledge & ability to perform regular maintenance of carts, trailers, load carrying vehicles
  • Have a good understanding of limit switches, lock outs, overrides and numerous other safety devices used with extremely heavy and complicated mechanical devices

Duties and Responsibilities

  • Accurately maintain records of labor time, parts used, and work accomplished

  • Primary responsibility will be maintenance and repair of mechanized roof and field, motorized carts, large and small maintenance equipment along with all other duties as required

  • Demonstrate attention to detail

  • Perform other duties and responsibilities as required in a team-oriented, can-do environment


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - University of South Florida Sun Dome (Tampa, FL)

SUMMARY:      Under direct supervision from the AGM / Director of Operations performs oversight of parking set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Operations Manager may receive instructions from the GM, AGM / Director of Operations, Building Engineer or Event Manager.

 

ESSENTIAL FUNCTIONS (include, but are not limited to…)

  • Work from general instructions and specifications

  • Read and interpret paperwork regarding event specifications.

  • Create weekly labor plans and effectively schedule labor

  • Continually train staff as needed

  • Work with AGM / Director of Ops to closely monitor and forecast budget and monthly expenses.

  • Set parking lots according to event needs

  • Oversee staff in the Set-up and tear down of a variety of equipment, including, but not limited to chairs, tables, staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape, plywood, field covers, tarps.

  • Oversee staff in the following Housekeeping tasks: Sweeping, mopping, scrubbing & waxing floors, washing walls, windows, stainless steel, counter tops and woodwork.

  • Oversee replenishment and proper levels of custodial supplies within financial specifications

  • Oversee facility maintenance tasks as required

  • Report defective equipment, facility damage, areas of the facility requiring cleaning and incorrect or improper set-ups to supervisors in an timely manner

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Perform other duties as required

     

    SPECIAL CHARACTERISTICS/KNOWLEDGE:

    Knowledge Of:

  • Proper use and maintenance of hand and power tools related to job functions

  • Applicable safety rules and procedures

  • Customer Service practices

     

    Ability To:

  • Work from general instructions and specifications, with minimal supervision

  • Oversee staff in operation of a wide variety of equipment including vans, pick-up trucks, forklifts, high-lifts, floor scrubbers, and other vehicles as required

  • Provide directions to others

  • Work effectively in a service oriented environment subject to frequently changing priorities

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.  The employee occasionally lifts and moves variety of facility equipment and/or tools.  Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect/install utility services; employee will as needed operate fork lift, high lift to support the exhibitor requirements for the event. Employee will occasionally be required to identify or match colors/tones of coded floor plans. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may frequently lift and/or move up to 50 pounds.  As business, maintenance, operations or emergency situations require, employee may occasionally lift/move 100 lbs or more.

Work environment:

  • The duties of this position are regularly performed indoors in varying conditions and outdoors as necessary.  The employee frequently works near moving equipment and mechanical parts, vibration and risk of electrical shock. The employee occasionally works in high, precarious places and is occasionally exposed to hot or cold temperatures and/or wet or humid conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and may work with chemicals such as cleaners, paint, and solvents. The noise level in the work environment is normally quiet to moderate and occasionally loud.

     

PREFERRED QUALIFICATIONS:

Experience:

  • Must be at least 18 years of age

  • Two (2) years of increasingly responsible experience in parking, housekeeping, maintenance or event setup in an arena, convention center, hotel, or other public assembly facility, with at least one (2) year of supervisory responsibility

  • Proficient knowledge of Word, Excel, and Outlook; training on industry specific software will be provided.

Education / Training:

  • Possession of, or ability to obtain a current CPR certificate

  • Possession of, or ability to obtain an Florida driver’s license

     

    EOE, DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Wells Fargo Center (Philadelphia, PA)

Qualifications:

 

  • Bachelor’s degree in a related field from an accredited college/university required

  • Previous event operations experience; sports/entertainment environment preferred

  • Strong management, motivational & organizational skills

  • Excellent interpersonal & communication skills

  • Demonstrated ability to function in a fast paced, high pressure environment

  • Proficient in use of Microsoft applications, including Word, Excel & Outlook

  • Ability and willingness to work nights, weekends and holidays as needed, in addition to traditional business hours

    Essential Job Functions:

     

  • Act as liaison for building with all parties involved in the event

  • Communicate with building staff all requirements necessary for the events

  • Prepare event estimates as determined by requirements using annual budget as a guide

  • Coordinate event seating layouts with box office when necessary

  • Coordinate show requirements with tour production managers

  • Prepare data sheet for building personnel prior to each event

  • Present event previews/reviews in weekly staff meeting

  • Coordinate and settle all event financial matters with Finance Department

    Nonessential Job Functions:

  • Perform all other duties and responsibilities as assigned

    Intellectual/Social, Physical Demands and Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

     

     

    EOE. DFWP.


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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)

JOB DESCRIPTION

 

Title:                            Shuttle Driver  

Company:                    Spectrum Arena, LP

Location:                      Wells Fargo Center (Philadelphia, PA)

Department:                 Security & Services

Reports To:                  Parking Manager

Supervises:                  No

Status:                         Hourly; Nonexempt

EEO:                            Service Worker

 

Basic Function:

The primary responsibility of this position is to shuttle employees to and from the complex. 

Essential Job Functions:

  • Greet employees
  • Announce the events at the Wells Fargo Center.
  • Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
  • Use respect when responding to co-workers.  Show respect for Wells Fargo Complex property by being safe and clean.
  • Report to Command Center at start of shift, sign in and record time in.
  • Shuttle Drivers will pick-up keys and vehicle book at the Command Center. 
  • Check the book for owner’s card and insurance information.
  • Inspect buses at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Parking Manager will approve and monitor all breaks through the employee lot attendant.
  • Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee.  Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
  • It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High school diploma or equivalent GED; professional driving training from a certified school a plus
  • Must have the standard, valid CDL with C-class passenger
  • Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
  • Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

 

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

Availability Requirements:

  • Shuttle drivers hired after May 1, 1999 must make themselves available for 50% of all event days scheduled during any given month including a minimum of two (2) weekends.

                                      IN A MONTH CONTAINING          YOU MUST BE AVAILABLE

                                       4 Saturdays – 4 Sundays                2 Saturdays – 2 Sundays

                                       5 Saturdays – 4 Sundays                3 Saturdays – 2 Sundays

                                       4 Saturdays – 5 Sundays                2 Saturdays – 3 Sundays

                                       5 Saturdays – 5 Sundays                3 Saturdays – 3 Sundays

To provide employees with optimal notice and to improve our scheduling procedures; the schedule will be finalized and distributed to employees by the 25th of the prior month. In order to accomplish this, the list of events for the following month will be sent to employees along with the finalized schedule for the upcoming month. Employees will be expected to submit their availability by the 22nd of the month.

Shuttle driver assignments will be made based on seniority and availability.

In an effort to staff some of the more demanding events, certain shows will be termed “designated”. All employees are scheduled to work designated events regardless of availability.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you currently live in the Philadelphia, PA area?
2. YES/NO: Have you earned a standard, valid CDL with C-Class passenger?
3. YES/NO: Are you available Mon-Sun, all day and night?


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