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Current available jobs in Facility Operations/Security/Event Management:


» PUBLIC SAFETY PARKING CASHIER - Atlantic City Boardwalk Hall (Atlantic City, NJ)
» DIRECTOR OF OPERATIONS - Canalside Buffalo (Buffalo, NY)
» DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
» SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)
» FACILITY OPERATOR - General Motors Centre (Oshawa, ON)
» COORDINATOR OF BOOKINGS AND EVENTS - Mattamy Athletic Centre (Toronto, ON)
» PART TIME SECURITY GUARD - GRAVEYARD SHIFT - Overland Park Convention Center (Overland Park, KS)
» PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)
» EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)
» BANQUET/FOOD AND BEVERAGE MANAGER - Owensboro Convention Center (Owensboro, KY)
» MAINTENANCE TECHNICIAN-ROOF AND FIELD - University of Phoenix Stadium (Glendale, AZ)
» SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)
» EVENT MANAGER - XFINITY Arena Everett (Everett, WA)



Facility Operations/Security/Event Management: Parking Operations
PUBLIC SAFETY PARKING CASHIER - Atlantic City Boardwalk Hall (Atlantic City, NJ)

POSITION SUMMARY:

Responsible for ensuring customer satisfaction for external and internal customers by collecting parking fees in parking garage according to internal controls and established procedures, directing traffic, following all safety and emergency procedures, holding assigned posts in the parking garage, providing assistance and information to customers, and other duties as described below. At all times follows and promotes the Standards of Excellence.

Standards of Excellence

  1. Smile, Greet, Say “How you doin”?
  2. Promote thoughtfulness of our guests and employees
  3. Offer help before the guest asks – “May I help you?”
  4. Get the answers or someone who can – “I’ll find out” – NOT “I don’t’ know”
  5. Farewell: As patrons leave garage, wish them a safe trip home and thank them for coming.
  6. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, or clean shaven; uniform to fit properly; company issued hat only.  Posture – no leaning against chairs, walls or railings, or looking down/reading – look up, make eye contact and smile.

Requirements:

  • High School Diploma / GED required.

  • Previous experience as a cashier or similar position preferred.

  • Flexibility to work required hours including nights, weekends and holidays as necessary.

  • Ability to physically perform the duties required of this position.

  • Capable of oral and written communication skills.

  • Basic computer skills including navigating keyboard and number pad, and simple data entry

  • Respond well to direction, able to follow oral and written instruction.

  • Ability to handle multiple priorities and to  follow procedures and policies under pressure and in emergency situations

  • Must be able to pass criminal background check.

    Ability To:

  • Be flexible in accepting daily assignments / duties

  • Understand safety awareness

  • Complete tasks timely and effectively

  • Follow event calendar and resumes and weekly schedules

  • Work as a team player

  • Work weekends and holidays

  • Attend department meetings

  • Maintain the cleanliness of work environment

  • Clean equipment and store neatly in proper location

  • Complete other duties as assigned by Sergeant/Supervisor and Public Safety Manager

  • Ability to communicate both written and orally.

  • Ability to follow oral and written instructions.

  • Ability to walk long distances, sit and stand for extended periods of time on a regular, daily basis.

  • Ability to operate computer keyboard, performing repetitive motions with hands and arms, on a regular, daily basis.

     

    Essential Job Functions:

     

  • Greet all patrons and provide information regarding parking, events, shows and facility.

  • Collect parking fees using computerized system as directed.

  • Bid all patrons a friendly farewell, a safe journey home, and thank them for visiting, as they leave the parking garage

  • Ensure orderly operations in parking garage as assigned by directing traffic and assisting patrons.

  • Inspect parking garage noting, correcting and/or reporting unsafe or insecure conditions.

  • Secure parking garage at close of building

  • Complete and file accurate and detailed cash-handling logs and reports according to established cash-handling protocols.

  • Provide friendly and helpful service to all customers, clients, the public and other employees.

  • Challenge unauthorized personnel in restricted areas.

  • File written reports of incidents on shift if necessary.

  • Take appropriate, prescribed actions in the event of an emergency.

  • Follow and enforce established safety and security procedures.

  • Follow established code of conduct.

  • All duties and responsibilities as assigned.

  • Take further and immediate action to correct conditions as needed.

    Nonessential Job Functions:

  • Perform other duties as assigned

     

    Intellectual/Social, Physical Demands and Work Environment:

    The Intellectual/Social, Physical Demands and Work Environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social Demands:

    While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including but not limited to: ability to foster collaboration, recognize and resolve conflicts, and openly communicate verbally with co-workers/supervisors/guests.

    Nonessential Job Functions:

  • Perform other duties as assigned

     

    Physical Demands:

    While performing the essential functions of the job, the employee operates a two-way radio; frequently moves about/around the parking garage before/during/after events and in non-event times to observe and perform essential functions of job, and to provide service to clients; sits for extended periods in a parking booth; constantly communicates with others to exchange accurate information and provide customer service. Also while performing the essential functions of the job, the employee bends, stoops, climbs stairs, and lifts items up to 25 pounds unassisted.

    Work Environment:

    Routinely required to work indoors and outdoors in the weather conditions and temperatures prevalent at the time. The noise level in the work environments is minimal to moderate during non-event times and moderate to loud during event times. Routinely required to work in garage environment in which automobile exhaust may be present.

    Ability to work irregular hours including nights, weekends and holidays as necessary. Ability to lift and perform work of a strenuous nature. Must be also able to work in extreme temperatures and/or adverse weather conditions. Must be able to work under pressure due to hectic show/event activity and traffic.

     


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF OPERATIONS - Canalside Buffalo (Buffalo, NY)

SUMMARY:

To manage, supervise and coordinate the maintenance and operations of facilities, equipment, and grounds for the Canalside Buffalo; and provide highly responsible staff assistance to higher level management. Assist and coordinate activities, maintenance and staffing responsibilities with the operations team for the Ice rink / plant that is currently under construction.

JOB DUTIES: (including but not limited to)

 

  • Assume management responsibility for all services and activities involved in the maintenance and operations of Canalside Buffalo including HVAC, Ice rink plant, electrical, mechanical, plumbing equipment, custodial services, and landscaping/grounds keeping.
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
  • Keeps cost records of work performed and makes cost estimates as requested.
  • Select, train, motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Participate in the development and administration of the Operation Department Budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitor and approve expenditures; implement adjustments as necessary.
  • Provide responsible staff assistance to the facility director; prepare and present staff reports and other related correspondence.
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to maintenance programs, crowd control, emergency procedures and operating policies and procedures as appropriate; conduct financial and physical feasibility studies for modifications and recommend best practices to General Manager. Maintain policies and procedures as needed.
  • Oversee the set-up of events; direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
  • Maintain Hazardous Materials Communication Program, material safety data sheets and required records.
  • Maintain knowledge of changes in pertinent federal, State and local regulations.
  • Verify the processing of employee time sheets/time clock and accounts for labor, material and utility costs by event and cost category.
  • Develop and maintain Capital Improvement Project reports and recommendations for the facility.
  • Attends internal meetings representing the operations department and represents the facility at external meetings as deemed necessary.
  • Develops and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
  • Organizes and executes training and safety programs for all Canalside Buffalo staff.
  • Interpret and apply administrative and departmental policies and procedures.
  • Communicate clearly and concisely both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Perform related duties and responsibilities as required
  • Assist with operational procedures, processes, and responsibilities as it relates to overall ice rink operations

Responsibilities to include but are not limited to:

  • General maintenance and cleaning (SOP and as scheduled)

  • Execution of room set-ups

  • Supervision of operations staff

  • Create and execute daily, weekly, monthly, quarterly and annual maintenance checklists and upkeep of log (Micromain).

  • Report to General Manager on daily and weekly activities, provide maintenance reports

  • Establish weekly staff scheduling

  • Attend weekly staff and production meetings

  • Maintain the cleanliness and organization of equipment and storage rooms

  • Be available during all major events to handle operations functions

  • Responsible for storage and equipment/supplies inventory

  • Motivate operations team and protect Canalside Buffalo Global Spectrum’s interests and reputation by keeping up with service, cleanliness and image standards

  • Other duties as assigned

     

    SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Operational characteristics, services and activities of public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance.
  • Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
  • Principles and practices of budget preparation and control.
  • Principles of supervision, training and performance evaluation.
  • Pertinent Federal, State, and local laws, codes, and regulations.
  • Ability to work under high pressure and work irregular hours as dictated by programming.  
  • Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, audio-visual, electrical, equipment, etc.
  • Knowledge of event presentation and event production needs.

 

QUALIFICATIONS:

 

  • Computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and Internet software
  • Bachelor’s degree in business, engineering or related field from an accredited four-year college or university; or any additional related experience
  • Four years of increasingly responsible experience in building maintenance of a public assembly facility or related forum

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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

Company: Global Spectrum

Location: Conference Center Niagara Falls/Old Falls Street

Reports To: General Manager

Supervises: Conference Services/Event Managers, AV/IT Manager, Box Office Manager, Exhibitor Services Coordinator; Exercises functional supervision over facility Event Staff

Status: Full-Time; Salaried

SUMMARY:
The Director of Event Services is primarily responsible for overseeing all aspects of service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Conference/Event Services, Box Office and Exhibitor Services functions assuring the highest quality service program to assure rebooking of events. Director of Event Services provides highly responsible staff assistance to the General Manager.

PREFERRED QUALIFICATIONS
• Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility
• Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education
• Possession of, or ability to obtain a current CPR certificate

SPECIAL KNOWLEDGE, SKILLS & ABILITIES
• Public Assembly facility management
• Operational characteristics of events
• Principles and practices of conference/event services
• Needs of users of the facility
• Customer service practices
• Facility use contracts
• Fire and public safety regulations
• Food service practices and regulations
• Higher level of Food and Beverage management experience.
• A/V equipment and electronic systems in public assembly facilities
• Budget preparation and control
• Public Relations
• Terminology used in entertainment/convention/public assembly settings
• Relevant federal, state and local regulations
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

RESPONSIBILITIES (including, but not limited to…)
• Supervise event activities for all facility events
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events
• Recruit, interview, select, train, motivate and evaluate Conference Services Managers, Box Office Manager and Exhibitor Services Coordinator, AV/IT Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Conference Service Managers, Box Office Manager, Exhibitor Services Coordinator and AV/IT Manager
• Conducts regular physical inventories of Beverage items and supplies.
• Establishes controls to minimize food, beverage and supply waste and theft.
• Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles
• Monitors monthly to annual food and labor costs and monitors actual financial results, takes corrective action where necessary to ensure financial goals are met.
• Prepares required reports accurately and submits them on time.
• Assist the General Manager in planning, directing and managing the day-to-day operations of the Conference Center.
• Address and recommend action on personnel matters
• Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Develop and implement programs, policies and procedures for the Conference Center
• In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
• Assist sales managers in preparation of pre-booking cost estimates
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
• Prepare and present regular staff reports and other related correspondence
• Work with other department directors in a variety of tasks
• Develop or direct the development and preparation of comprehensive management reports and manuals
• Interpret and apply all relevant federal, state and local regulations
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Perform other duties as required

ACCOUNTABILITIES
• Operational characteristics, services and activities of conference/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices
• Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment
• Abide by operating standards outlined in catering policies and procedures manual
• Principles and practices of supervision, training and performance evaluation
• Proficient in the use of Microsoft Office applications and internet applications
• Communicate clearly and concisely in the English language, both orally and in writing
• Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

AUTHORITY
• Provide administrative and professional leadership and direction for all event related activities
• Plan, service, and supervise large events
• Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you have 3+ years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility?
2. YES/NO: Have you earned a Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field?
3. To be considered, please list your salary requirement.


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Facility Operations/Security/Event Management: Security
SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)

SUMMARY:     

Under general direction from the Security Manager and Security Supervisors, the Security Officer assists in day-to-day security operations including, but not limited to, working as a Security Guard in a variety of posts and assignments. In the absence of management, the Security Officer may receive functional event related instructions from the Event Manager(s), or general instructions from the Manager on Duty or Assistant General Manager.

ESSENTIAL FUNCTIONS (include, but are not limited to…):

  • Assist in loss control procedures
  • Assist in coordinating information flow from the Security Manager, Security Supervisors, Event Managers, etc. to security and event staff personnel
  • Assist in developing security and event staff personnel through training and example
  • Supervise assigned shift activity, including reports and incidents, patrolling, dispatching, activity log, fire & safety system and all other activities during shift; ensure correct and orderly flow of event coverage from shift to shift
  • Ensure that security and event staff personnel maintain high degree of visibility and professionalism by conducting shift briefings, uniform inspections; make periodic patrols to ensure standards are met
  • Assist in investigations of security matters; conduct internal investigations relating to sensitive security issues while keeping all related matters confidential
  • Monitor events and make related recommendations to Security Management, Event Manager or Manager on Duty
  • Prepare and review of incident reports for adherence to established standards; take corrective measures when necessary

§  In the absence of the Security Management, ensure that employee injury procedures are properly administered

  • Patrol assigned facility; observe general public; guard property against fire, theft and damages; apply effective apprehension techniques as needed
  • Check facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards
  • When working as Base Operator, ensure correct and orderly flow of event personnel from shift to shift; monitor and administer proper sign in/out policies; monitor security system and report abnormalities to Security Management; take action to resolve the situation(s) when needed; maintain detailed and accurate notes in the daily log book; properly brief relief officer of occurrences during assigned shift
  • Assist Security Management in administering the facility’s emergency preparedness programs
  • Provide general information, directions and assistance to facility guests

§  Assist medical personnel by directing traffic, crowd control and securing needed equipment

  • Communicate clearly and concisely in the English language, both orally and in writing
  • Assist Security Management in any other areas deemed applicable
  • Perform other duties as required

SPECIAL CHARACTERISTICS/KNOWLEDGE:

  • Knowledge of fire and public safety regulations
  • Knowledge of relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Ability to work effectively in a service oriented environment subject to frequently changing priorities

  • Ability to work well both independently and as part of a team; must have a positive attitude
  • Ability to analyze challenges, identify alternative solutions, project consequences of proposed actions and make recommendations for improvement to Security Management; implement approved recommendations in support of organizational objectives
  • Ability to establish and maintain effective working relationships with staff, contractors, facility users as well as local, state and federal law enforcement and life safety personnel
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  •  

INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • Employee is frequently required to sit; stand for long periods of time; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

  • The essential functions of this position are performed indoors in an office and/or warehouse environment and outdoors (in the weather conditions prevalent at the time) as necessary and required by certain events.  The noise level in the work environment can range from minimal to loud during event days depending on the employee’s location, and is minimal during non-event days.

 

PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years of age or older

§  Two (2) years of increasingly responsible security experience

§  Previous supervision experience preferred

Education / Training:

§  High school diploma, or equivalent GED

Licenses or Certificates:

  • Possession of, or ability to obtain a Ohio State Security Guard Certification
  • Possession of, or ability to obtain a CPR certificate and AED certificate
  • Possession of, or ability to obtain a driver’s license

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Facility Operations/Security/Event Management: Event Operations/Management
FACILITY OPERATOR - General Motors Centre (Oshawa, ON)

Full-Time, Benefits, Unionized, 40 Hours per Week @ $21.11 per Hour                        

“Note:  Class B Ticket Operators receive a $3.00 per Hour Premium”

SUMMARY:

As a valuable member of the Operations team, you will deliver championship, customer friendly service throughout the organization. Under the direction of the Operations Manager and Assistant Operations Manager, you will be directly involved in the daily operations of the facility.

ESSENTIAL JOB FUNCTIONS:

  • Operate ice resurfacer and all related assigned duties necessary for the safe operation – blade changes, oil changes and daily greasing schedules
  • Maintain a professional level of ice quality with daily assigned maintenance
  • Assist in directing all P/T staffing including the delegation of daily duties
  • Understand and maintain records and logbook entries related to the refrigeration plant and other life safeties equipment
  • Climb stairs and be able to lift 50-75lbs unaided
  • Responsible for opening and closing the facility – including arming, disarming and security checks
  • Good knowledge of hand and power tools
  • Basic knowledge of building repairs/maintenance such as plumbing, drywall, picture installs, bulb changes, etc…
  • Comprehend, communicate and execute clear instructions for event set ups
  • Lead small crews setting up for events using folding chairs, staging, drapery, stacking chairs and tables of various shapes and sizes
  • Perform daily cleaning requirements/projects and able to communicate proper cleaning procedures to employees
  • Work independently to complete a list of tasks in a timely fashion to the desired standard
  • Establish and maintain effective working relationships with staff and facility users.
  • Must express a willingness to learn and adapt to a changing work environment
  • Handle multiple tasks at one time and meet strict deadlines
  • Possess superior interpersonal and communication skills in a fast paced, high-pressure environment
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends and holidays.
  • Adhere to all Global Spectrum service standards and policies including Health & Safety
  • Work in compliance with the provisions of the Occupational Health & Safety Act

NONESSENTIAL JOB FUNCTIONS:

  • Perform other duties as assigned by the Operations Manager and/or the Assistant Operations Manager

PREFERRED QUALIFICATIONS

Experience:

  • Basic knowledge of HVAC systems, Arena Refrigeration systems and BAS controls
  • Previous experience operating an ice resurfacer and use of all ice equipment & tools
  • Basic computer knowledge – Outlook, Excel, Word

Education / Training:

  • Must possess or be able to obtain a TSSA Class B refrigeration certificate, within one year of hire date
  • Any post-secondary education in a related field is considered an asset
  • C.I.T Certification through the ORFA is desired
  • Fork lift certification is an asset
  • First Aid & WHMIS trained

 

PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential functions of the job, the employee is required to move tables, chairs, couches, barricades, etc.; operates ice resurfacer and related ice equipment; long periods of time standing on your feet and constantly moves about the arena and event sites before, during and after events to service clients and assist staff; constantly communicates via two-way radio, cell phone, email and in-person with others to exchange accurate information.

Work Environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

E&OE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally entitled to work in Canada?
2. Do you currently possess a Class B Refrigeration Certificate or any related Certifications?
3. Do you have experience operating an ice resurfacer?


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Facility Operations/Security/Event Management: Event Operations/Management
COORDINATOR OF BOOKINGS AND EVENTS - Mattamy Athletic Centre (Toronto, ON)

Job Summary:  Global Spectrum is currently seeking a permanent full time Coordinator of Bookings & Events for the Mattamy Athletic Centre located in Toronto, ON.  The Mattamy Athletic Centre is a multipurpose sports and entertainment facility that is owned by Ryerson University and is located in the former Maple Leaf Gardens.  It is the home of Ryerson Athletics, and the facility consists of an arena that seats approximately 2,700 for hockey and ice events, and 4,000 for stage events.  There is also a double gymnasium that can accommodate 1,000 spectators, office and meeting room space, and a fitness and high performance centre.  As a valued member of the Events team, you will contribute to the overall operation of the entire facility.

The Coordinator of Bookings and Events is required to be adept at administrative tasks and will be responsible for maximizing the usage of the ice, court, meeting rooms and facility in general. He or she will arrange ice and court rentals as well as room bookings, and will actively pursue potential new users for the facility. The Coordinator of Bookings and Events will need to understand the operations of a multi-purpose sport and entertainment facility and can be expected to reach out to corporate and community groups to promote the use of the facility.

Job Functions / Areas of Responsibility:

  • Co-ordinate all ice, court and room rentals at the facility.
  • Work alongside the Senior Manager of Events and the Manager of Game Operations & Events in the execution of all functions and events.
  • Be the first point of contact for ice, court and room rental inquiries.
  • Deal with rental groups, addressing concerns and complaints.
  • Work with the Marketing & Sales department to promote the facility and its programs and services.
  • Pursue new rental opportunities with potential corporate and community clients.
  • Identify low-usage periods and formulate strategies to increase ice rentals during these periods.
  • Plan and implement programs and events at the facility to increase usage.
  • Maintain awareness of budget expectations and work towards achieving them.
  • Keep accurate and easily accessible records or rentals, including relevant customer information.
  • Work with the Finance & Administration department to provide monthly financial reports and follow up with unpaid rental groups.
  • Plan seasonal recreation program / event schedules that meet the needs and interests of the demographics.
  • Liaise with operations and other appropriate departments to ensure the smooth delivery of events.
  • Prepare and distribute Event Details sheets to appropriate departments in a timely manner.
  • Other duties as required.

Qualifications:

  • Degree or Diploma (or other related disciplines combined with experience) from a recognized university or college in Business, Marketing, Event Management or a related field.
  • Proven planning and organizational skills.
  • Strong interpersonal, verbal and written communication skills.
  • Strong computer skills and knowledge of Microsoft Office and other relevant scheduling and bookkeeping applications, such as Class.
  • Knowledge of social media platforms.
  • Previous experience in a bookings or events capacity preferred.
  • Strong presentation, written, and verbal skills.
  • Able to create realistic schedules and meet deadlines under stress and interruptions.
  • Ability to follow through and complete overlapping projects.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1.YES/NO: Are you legally entitled to work in Canada?
2. 2.YES/NO: Are you able and willing to work flexible hours, including early mornings, days, evenings, overnights, weekends and holidays?
3. 3.YES/NO: Do you have previous experience in an events or bookings capacity?


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Facility Operations/Security/Event Management: Security
PART TIME SECURITY GUARD - GRAVEYARD SHIFT - Overland Park Convention Center (Overland Park, KS)

SUMMARY:     

Under direct supervision from the Security Supervisor, PT Security Agents provide general protection of facility property and personnel; monitor facility and protect against fire, damage and theft; provide general information and assistance to facility guests. In the absence of the Security Supervisor, Security Agents may receive event-related instructions from Event Managers or general instructions from the Manager on Duty, Director of Operations or General Manager.

JOB DUTIES: (include, but are not limited to…)

  • Patrol assigned facility; lock and unlock doors as required; guard property against fire, theft and damage
  • Observe facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards
  • Be aware of the location and use of emergency alarms and equipment; follow established procedures in case of fire, disorder or other emergency situation
  • Observe general public; provide general information, directions and assistance to facility guests; report suspicious behavior to Security Base; apply effective apprehension techniques as required
  • Maintain high degree of visibility and professionalism; respond to various situations, issues and requests for assistance; prepare incident reports in accordance with departmental standards
  • Assist medical personnel by directing traffic, crowd control and securing needed equipment

  • As Base Operator, ensure correct and orderly flow of event personnel from shift to shift; monitor and administer proper sign in/out policies; monitor security system and report abnormalities to the Director of Operations or Security Supervisor; take corrective actions when needed; maintain detailed and accurate notes in the daily log book; properly brief relief officer of occurrences during assigned shift
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Perform other duties as required

SPECIAL KNOWLEDGE & ABILITIES:

Knowledge Of:

  • Experience in using Microsoft Office software; experience in using the Lenel Security System (or other security monitoring system) is preferred

Ability To:

  • Work effectively in a service oriented environment subject to frequently changing priorities

  • Stand and walk for long periods of time and lift objects up to 50 pounds
  • Work well both independently and as part of a team; must have a positive attitude
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years of age or older
  • Minimum of one (1) year of security experience

Education / Training:

  • High school diploma, or equivalent GED

Licenses or Certificates:

  • Possession of, or ability to obtain a Kansas or Missouri driver’s license or identification card

  • Possession of, or ability to obtain a CPR certificate

  • Possession of, or ability to obtain EMT or First Responder certificate


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Facility Operations/Security/Event Management: Engineering
PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)

Job Title:                                  Part-Time  Engineer

Reports to:          Chief Engineer

 

SUMMARY:

Skilled mechanical work in the operation and maintenance of heating and/or air conditioning and accessory equipment in a major facility and related work as required. The engineer is responsible for the operation and maintenance of the heating and/or air-conditioning and accessory equipment on an assigned shift. General assignments and standard operating instructions are established by a superior but employee is expected to perform routine work with no immediate supervision. Employee may supervise the work of semi-skilled helpers.

JOB DUTIES: (including but not limited to)

  • Starts pumps and adjusts valves.
  • Checks equipment for proper watch level, steam pressure and valve operation.
  • Operates and regulates compressors, fans, radiators, water heaters and water softeners.
  • Cleans and maintains pumps, screens, filters, strainers, pipes and other equipment.
  • Performs miscellaneous repair work incidental to operating duties.
  • Keeps records of operations, temperatures, pressures, fuel consumed etc.
  • Locates and replaces burned out lighting fixtures.
  • Assists in the set-up and take down of electrical needs for certain events.
  • Performs preventative maintenance and other work orders.
  • All other duties as assigned by the Chief Engineer.

 

QUALIFICATIONS:

 

  • Good knowledge of the methods, principles and practices involved in the operation and maintenance of steam-generated equipment, ventilating and air-conditioning systems and similar equipment and machinery.
  • Skill in the use of standard hand tools used in the repair of boilers, pipes, valves and similar equipment.
  • Ability to follow written and verbal instructions and to prepare operating and related records.
  • Experience in the operation and maintenance of steam and various types of heating and air conditioning equipment.
  • Completion of high school or trade school.

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Facility Operations/Security/Event Management: Conversion Crew
EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)

Reports To:  Event Services Supervisor

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Compensation:  $9.00/hour

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the partl time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?
3. YES / NO: Are you 18 years of age or older?


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Facility Operations/Security/Event Management: Food/Beverage Management
BANQUET/FOOD AND BEVERAGE MANAGER - Owensboro Convention Center (Owensboro, KY)

Job Summary:

Banquet/ Food and Beverage Manager is responsible for overseeing the serving of guests in the venue dining areas and catering functions.  The Banquet/ Food and Beverage Manager must be personable and able to work in an ever- changing fast-paced environment.  The Banquet/ Food and Beverage Manager will oversee scheduling, set up and execution of events with projects including training, inventory and special events.

The Banquet/ Food and Beverage Manager must maintain excellent attendance and be available to work events as scheduled per business need.

Essential Job Functions:

  • Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.

  • Responsible for serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.

  • Responsible for ensuring tableware and linens replaced as necessary.

  • Responsible to schedule, train staff for events, including recruitment, training and ongoing staff monitoring to ensure guests are being taken care of properly.

  • Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.

  • Assists in setting up banquet functions including linens, dishware, glassware and silverware.

  • Maintains sanitation, health and safety standards in work areas.

  • Must show demonstrated ability to meet the company standard for excellent attendance.

  • Assures that the location equipment is operable and clean prior to start of event.

  • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.

  • Manage all staff members to observe company policies and guests are being serviced.

  • Assists Management team with projects including training, inventory and special events.

  • And any other duties assigned by your Manager for the betterment of the company.

  • Foster a positive working environment to achieve company standards in the service industry.

     

    Knowledge, Skills and Abilities:

  • Ability to supervise the work of others.

  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.

  • Ability to speak read and write in English.

  • Ability to work well in a team-oriented, fast-paced, event-driven environment.

  • Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.

  • Ability to maintain budgeted percentages to actual P&L.

  • Ability to handle cash accurately and responsibly.

  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

     

     

    Education, Qualifications and Experience:

     Experience working in a Managery capacity in a fast-paced restaurant or catering environment.

     

Note:    The statement herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Facility Operations/Security/Event Management: Maintenance
MAINTENANCE TECHNICIAN-ROOF AND FIELD - University of Phoenix Stadium (Glendale, AZ)

Education and Experience

  • Minimum 2-3 years experience in general industrial maintenance

  • Ability to work regular business hours, with evening/weekend and holiday work

  • Thorough understanding of large mechanized pieces of equipment

  • Assist with other building trades such as painting, carpentry, electrical, engineering, and operations

  • Must possess strong general mechanical ability

  • Familiarity with OSHA requirements, knowledge of security and safety

  • Strong communication and interpersonal skills

  • Ability to climb stairs and lift 40lbs, unaided

  • Ability to perform work at high heights

Knowledge, skills, abilities

  • Responsible for the performance and the repair and maintenance of the mechanized roof, mechanized field, and all small and large mechanical equipment

  • Very strong knowledge of gear drives, reduction gear cases, chain drive components, and all electromechanical drive units
  • Experience of lubricants, solvents, greases and all other products used to lubricate, clean, insulate and maintain chains, drives, gears, belts, shafts and any moving assemblies
  • Welding experience, some machine operating experience and be extremely knowledgeable in fasteners, hand tools, measuring devises, and all related mechanical appliances needed to perform his job
  • Must possess good working knowledge & ability to perform regular maintenance of carts, trailers, load carrying vehicles
  • Have a good understanding of limit switches, lock outs, overrides and numerous other safety devices used with extremely heavy and complicated mechanical devices

Duties and Responsibilities

  • Accurately maintain records of labor time, parts used, and work accomplished

  • Primary responsibility will be maintenance and repair of mechanized roof and field, motorized carts, large and small maintenance equipment along with all other duties as required

  • Demonstrate attention to detail

  • Perform other duties and responsibilities as required in a team-oriented, can-do environment


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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)

JOB DESCRIPTION

 

Title:                            Shuttle Driver  

Company:                    Spectrum Arena, LP

Location:                      Wells Fargo Center (Philadelphia, PA)

Department:                 Security & Services

Reports To:                  Parking Manager

Supervises:                  No

Status:                         Hourly; Nonexempt

EEO:                            Service Worker

 

Basic Function:

The primary responsibility of this position is to shuttle employees to and from the complex. 

Essential Job Functions:

  • Greet employees
  • Announce the events at the Wells Fargo Center.
  • Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
  • Use respect when responding to co-workers.  Show respect for Wells Fargo Complex property by being safe and clean.
  • Report to Command Center at start of shift, sign in and record time in.
  • Shuttle Drivers will pick-up keys and vehicle book at the Command Center. 
  • Check the book for owner’s card and insurance information.
  • Inspect buses at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Parking Manager will approve and monitor all breaks through the employee lot attendant.
  • Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee.  Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
  • It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High school diploma or equivalent GED; professional driving training from a certified school a plus
  • Must have the standard, valid CDL with C-class passenger
  • Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
  • Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

 

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

Availability Requirements:

  • Shuttle drivers hired after May 1, 1999 must make themselves available for 50% of all event days scheduled during any given month including a minimum of two (2) weekends.

                                      IN A MONTH CONTAINING          YOU MUST BE AVAILABLE

                                       4 Saturdays – 4 Sundays                2 Saturdays – 2 Sundays

                                       5 Saturdays – 4 Sundays                3 Saturdays – 2 Sundays

                                       4 Saturdays – 5 Sundays                2 Saturdays – 3 Sundays

                                       5 Saturdays – 5 Sundays                3 Saturdays – 3 Sundays

To provide employees with optimal notice and to improve our scheduling procedures; the schedule will be finalized and distributed to employees by the 25th of the prior month. In order to accomplish this, the list of events for the following month will be sent to employees along with the finalized schedule for the upcoming month. Employees will be expected to submit their availability by the 22nd of the month.

Shuttle driver assignments will be made based on seniority and availability.

In an effort to staff some of the more demanding events, certain shows will be termed “designated”. All employees are scheduled to work designated events regardless of availability.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you currently live in the Philadelphia, PA area?
2. YES/NO: Have you earned a standard, valid CDL with C-Class passenger?
3. YES/NO: Are you available Mon-Sun, all day and night?


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - XFINITY Arena Everett (Everett, WA)

Summary:

The Event Manager will manage all aspects of assigned events in XFINITY Arena and the Edward D. Hansen Conference Center from the advance planning stages through the end of the event to ensure overall client and guest satisfaction.  Event managers also oversee building security and parking issues, coordinate communication between event related staff, and interact with local public safety officials to ensure events run smoothly.

 

Essential Functions:   

  • Responsible for planning, coordinating, and facilitating the logistics of events throughout XFINITY Arena and the Edward D. Hansen Conference Center.

  • Assist sales department with prospective client site tours demonstrating the benefits of the Edward D. Hansen Conference Center and providing an overview of how the facility can best suit the needs of the client’s event.

  • Develop and control event budgets including preparing pre-event financial estimates and completing post-event financial settlements based on contractual requirements; ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes.

  • Create and distribute detailed setup and detail sheets prior to every event.

  • Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner.

  • Inspect event space prior to events opening; coach and counsel staff in areas of deficiency to ensure a safe and successful event.

  • Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.

  • Coordinate rebooking portion of the sales process for recurring clients in the Edward D. Hansen Conference Center.

  • Advance and communicate all event information to appropriate departments and staff.

  • Troubleshoot during event preparation and event to ensure that all setups are correct, including making final decisions about policy, procedures, billing and staffing.

  • Oversee all production elements; including security, guest services, operations, catering, cleaning, contracted labor, vendors and other event-related contract services, from set up, to event conclusion.

  • Create work schedules for event and security staff, delegate assignments and review performance and results.

  • Responsible for the Events department role in the execution of event contracts and rental agreements.

  • Act as facility manager on duty for both the Edward D. Hansen Conference Center and XFINITY Arena at Everett as required.

  • Perform other duties and responsibilities as assigned.

 

Qualifications:

  • Minimum of two (2) years of increasingly responsible event management experience in a multiuse facility, convention center or other public assembly facility setting.

  • Bachelor’s degree or better from an accredited college or university.  Major course work in facility management, hospitality, marketing, business administration or related field preferred.

  • Proficient in use of Microsoft Office programs; experience with AutoCAD preferred.

  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V Equipment, and relevant federal, state, and local regulations.

  • Production experience involving banquet and conference events including, non-profit fundraisers, vendor shows, weddings, and meetings.  Experience in audio, video, and lighting production strongly preferred.

  • Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment.

  • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical demands:

  • While performing the essential functions of this position, employee will frequently stand and walk for long periods of time and climb stairs and/or ladders; use hands to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will occasionally lift and/or move up to 40 pounds. Employee will also use close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus.

    Work environment:

  • The essential functions of this position are performed both indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud.     

     

    This job description is subject to change

    EOE. DFWP.


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