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Current available jobs in Facility Operations/Security/Event Management:


» CHANGEOVER SUPERVISOR - Alaska Airlines Center (Anchorage, AK)
» HOUSEKEEPERS - Alaska Airlines Center (Anchorage, AK)
» EVENT STAFF - Alaska Airlines Center (Anchorage, AK)
» Housekeeping Lead - Budweiser Events Center (Loveland, CO)
» Housekeeping - Budweiser Events Center (Loveland, CO)
» Changeover Facility Worker - Budweiser Events Center (Loveland, CO)
» Operations Changeover Lead - Budweiser Events Center (Loveland, CO)
» HOUSEKEEPING AND JANITORIAL - CFE Arena (Orlando, FL)
» EVENT MANAGER - Durham Convention Center (Durham, NC)
» OPERATIONS SUPERVISOR - Fargodome (Fargo, ND)
» MANAGER OF OPERATIONS - General Motors Centre (Oshawa, ON)
» HOUSEKEEPING SUPERVISOR - General Motors Centre (Oshawa, ON)
» EVENT MANAGER - Las Cruces Convention Center (Las Cruces, NM)
» EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)
» 24 HOUR SECURITY - PPL Center (Allentown, PA)
» DOCK MASTER - PPL Center (Allentown, PA)
» SUPERVISOR, BUILDING SERVICES (Part-Time) - Wells Fargo Center (Philadelphia, PA)
» SUPERINTENDENT, BUILDING SERVICES - Wells Fargo Center (Philadelphia, PA)
» DIRECTOR OF OPERATIONS - XL Center (Hartford, CT)



Facility Operations/Security/Event Management: Event Operations/Management
CHANGEOVER SUPERVISOR - Alaska Airlines Center (Anchorage, AK)

Company: Global Spectrum

Location: Alaska Airlines Center, Anchorage AK

Reports To: Director of Operations

Supervises: Changeover Crew

Status: Full-Time; Salaried; Exempt


Qualifications:

• Bachelor’s degree in business, facility management, or other related field
• Experience with facility coordination and direct employee supervision
• Strong leadership and organizational skills with ability to function in a multi-task environment
• Strong written and oral communication skills are vital
• Ability to work beyond normal business hours as required, including but not limited to nights, weekends and holidays
• Forklift and aerial lift certifications are necessary

Essential Job Functions:

• Coordinate and supervise conversions
• Oversee hiring, training, scheduling and managing of changeover staff
• Manage event support staff (stand-by, fire panel) during events
• Assist Event Manager with event staff, customer service and crowd control
• Prepare event-staffing sheets (postings, staff info sheets, etc.)
• Assist with the daily maintenance operations of the building on occasion as needed
• Organize all storage rooms to be in neat and working order
• Maintain all event equipment (staging, basketball equipment, etc)
• Oversee opening or closing of facility for a move-in or move-out
• Build and Maintain Tenant Relations
• Assist in the purchasing of event equipment

Nonessential Job Functions:

• Other Duties as Assigned

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:
• The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

 

 


EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s degree in business, facility management, or other related field?
2. YES / NO: Do you have experience with facility coordination and direct employee supervision?
3. To be considered, please list your salary requirements.


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Facility Operations/Security/Event Management: Custodial/Housekeeping
HOUSEKEEPERS - Alaska Airlines Center (Anchorage, AK)

Company: Global Spectrum

Venue: Alaska Airlines Center

Reports To: Director of Operations

Status: Full-Time/Part-Time – TBD; Hourly; Nonexempt


Position Summary:
Housekeepers provide and maintain the cleanliness throughout the venue during and after public events, as well as keeping the environment safe and hazard free to the entertainers, guests, patrons, and staff.

Requirements:
• High school diploma / GED
• Ability to read, write, and speak English
• Ability to take directives / follow commands
• Self-motivated
• Professional demeanor
• Ability to manage time wisely and effectively
• Ability to work a flexible schedule, including but not limited to, traditional business hours, nights, weekends and select holidays, as required

Ability To:
• Understand daily assignments / duties
• Communicate clearly, concisely and professionally
• Understand safety awareness
• Complete tasks efficiently and effectively
• Follow monthly event calendar and weekly schedules
• Work as a team player
• Work weekends and holidays as required
• Attend department in-service and meetings
• Maintain the cleanliness of work environment, janitor closets, etc
• Clean equipment and store neatly in proper location
• Complete other duties as assigned by Supervisor

Essential Job Functions:
• Clean Floors, Drinking fountains, chairs, seating, furniture, walls, windows, fixtures, aisles, doors, and other areas and items throughout the facility
• Empty waste baskets and refuse cans into containers
• Pick up paper and cardboard, break down cartons if necessary
• Sweep away debris on floors, aisles, tables, seats, etc. before during and after events
• Check and restock paper and soap dispensers in restrooms
• Loosen and scrape dirt from floors and grease from floors as necessary
• Provide direction and assistance to guests when asked
• Regular and punctual attendance

Nonessential Job Functions:
• Perform other duties as assigned

Intellectual/Social, Physical Demands and Work Environment:
The Intellectual/Social, Physical Demands and Work Environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including but not limited to: ability to foster collaboration, recognize and resolve conflicts, and openly communicate verbally with co-workers/supervisors/guests.

Physical Demands:
Must be able to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing and walking. Must be able to work safely in an environment containing caustic chemicals, cleaning materials, debris, dust, and trash.

Work Environment:
Routinely required to work indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is minimal to moderate during non-event times and moderate to loud during event times.


EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you currently live in the Anchorage, AK area?
2. YES / NO: Are you capable of working a flexible schedule, including but not limited to, traditional business hours, nights, weekends and select holidays, as required?


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Facility Operations/Security/Event Management: Usher/Ticket Taker
EVENT STAFF - Alaska Airlines Center (Anchorage, AK)

Company: Global Spectrum, LP

Location: Alaska Airlines Center (Anchorage, AK)

Reports To: Director of Operations, Event Supervisor

Supervises: No

Status: Part-Time; Hourly; Nonexempt


Overview:
Everyone who works at Comcast-Spectacor is in the service business. Our goal is to provide our guests with a consistent level of excellent service. Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity. Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see. If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing. To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.

We need our guests to come back and enjoy many events. By being pleasant and helpful and making them feel welcome and appreciated, you can enhance their entertainment experience.

Standards of Excellence:

1. Smile, Greet, Say “How you doin”?
2. Thoughtfulness of our guests and employees
3. Offer help before the guest asks – May I help you? – NEVER say “Next”
4. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
5. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.

Essential Job Functions:

The primary responsibility of this position is guest safety and the security of the Arena with an emphasis on guest service. It is the responsibility of the Event Staff to enforce all rules, regulations and policies of the Alaska Airlines Center. Some of your responsibilities are listed below, but are not limited to the following:

1. Be in assigned uniform at all times while on duty.
2. Greet guests in a friendly and courteous manner.
3. Attend to your assigned position during the course of the event – DO NOT LEAVE UNLESS YOU ARE REPLACED.
4. Secure entrance doors, escalators, stairwells, lobbies and backstage areas.
5. Have knowledge of building layout, including restrooms and exits – Carry on your person the Alaska Airlines Center Brochure
6. Have knowledge of all rules and regulations for admittance to your area.
7. Have knowledge of all authorized credentials.
8. Monitor guests and enforce rules.
9. Assist in crowd management, seating discrepancies, clearing aisles and settling disputes.
10. Inform Supervisor of developing problem.
11. Respond in a quick and professional manner to incidents.
12. Be aware of all special functions or activities that occur during the event.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:

• Effective oral communication and writing skills in the English language
• Ability to interact with guests and staff on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Previous Security experience preferred
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly stands and/or moves about/around the facility to observe, report and provide superior service; constantly communicates with others to exchange accurate information and provide customer service.

Work environment:
• The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you currently live in the Anchorage, AK area?
2. YES / NO: Are you capable of working a flexible schedule based on the event calendar?


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Facility Operations/Security/Event Management: Custodial/Housekeeping
Housekeeping Lead - Budweiser Events Center (Loveland, CO)

 

Job Title: Housekeeping Lead

Company: Global Spectrum

Location: Budweiser Events Center (Loveland, CO)

Reports To: Housekeeping Supervisor / Operations Manager

Supervises: Part-Time Housekeeping/Contract Staffing

Status: Part time Hourly/Non-Exempt

EEO: Laborer and Helper

Summary:

  • Performs all housekeeping and custodial duties as assigned.

Essential Job Functions:

  •  Work side by side with part time staff, contract staff, and independent contractors as required
  • Operate machinery as required including: Scrubbers, Buffers, Burnishers, Kyvac, vacuums, carpet extractors, and fork lift
  • Lead post and pre event cleaning
  • Trouble shoot and be able to make some repairs to janitorial equipment
  • Work closely with part-time employees and contract labor to ensure facility is properly maintained before during and after events
  • Follow building programs and guidelines
  • Follow safety requirements and environmental regulations
  • Continual checks of inventory of janitorial supplies
  • Supervise part-timers and contract labor to ensure timely and quality work performances when on same shift
  • Report and fill out proper forms on safety hazards and accidents
  • Maintain a high spirit of morale throughout the department
  • Set an example of professionalism and courtesy within working environment

Nonessential Job Functions:

  • Other duties as assigned

Requirements:

  • Good oral and written communication skills in the English language
  • Ability and willingness to work flexible schedule consisting of nights and weekends
  • Knowledge in operation of janitorial equipment
  • High school diploma or equivalent
  • Valid drivers license  

Intellectual/Social/Physical Demands and Work Environment:

  • The Intellectual/Social/Physical Demands and Work Environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts.

Physical Demands:

  • Must be able to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing and walking. Must be able to work safely in an environment containing caustic chemicals, cleaning materials, debris, dust, and trash.

Work Environment:

  • The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually moderate to loud during events and when equipment is running and minimal during non-events and when equipment is not running.

 

EOE, DFWP

This job description is subject to change.


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Facility Operations/Security/Event Management: Custodial/Housekeeping
Housekeeping - Budweiser Events Center (Loveland, CO)

Job Title: Housekeeping

Reports to: Housekeeping Supervisor/Operations Manager

Summary

  • Performs all housekeeping and custodial duties as assigned.

Job Functions:

Responsible for keeping facility at a presentable cleanliness and sanitation level.

Operate and maintain all cleaning devices.

Other duties and responsibilities as assigned.

Qualifications:

  • Have a high school diploma, GED, or related trade school training; valid Colorado driver’s license; and interpersonal skills necessary to deal effectively with guests, vendors, staff, and other facility users.
  • Be reliable, honest, dependable, and punctual.
  • Be a self starter; have ability to take directions; and be able to work with minimal supervision.
  • Knowledge of all cleaning supplies needed for sweeping, seat cleaning, floor care, restroom cleaning and disinfecting, and wall, glass, and metal cleaning.
  • Willing to work flexible schedule, mainly nights, weekends and extra hours as needed; and work in varying weather conditions.
  • Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis.

Intellectual/Social/Physical Demands and Work Environment:

  • The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate with co-workers/clients/supervisors.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places heavy objects; constantly is required to exchange accurate information verbally.

Work environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.

 

EOE


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Facility Operations/Security/Event Management: Conversion Crew
Changeover Facility Worker - Budweiser Events Center (Loveland, CO)

Job Title: Changeover Facility Worker

Reports to: Operations Changeover Manager/ Operations Manager

Summary

  • Performs the set up and changeover of the arena event to event, to ensure complete adherence to the event schedule and tenant contractual specifications and requirement.

Job Functions:              

  • Responsible for complete facility changeover as required by the event schedule and facility guidelines.
  • Performs operation of heavy equipment and machinery.
  • Assist with emergency repairs to arena equipment to ensure the success of the changeover.
  • Perform related duties and responsibilities as required.

Qualifications:

  • Have a high school diploma, GED, or related trade school training; valid Colorado driver’s license; and interpersonal skills necessary to deal effectively with other staff.
  • Be reliable, honest, dependable, and punctual.
  • Knowledge of general tools necessary to perform changeovers in the arena.
  • Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner.
  • Be able to lift and carry equipment and supplies of up to 150 pounds on a regular basis.
  • Willing to work a flexible schedule, mainly nights, weekends and extra hours as needed; and work in varying weather conditions.
  • Technical license preferred.

Intellectual/Social/Physical Demands and Work Environment:

  • The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate with co-workers/clients/supervisors. 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places heavy objects; constantly is required to exchange accurate information verbally.

Work environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.

 

EOE


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Facility Operations/Security/Event Management: Conversion Crew
Operations Changeover Lead - Budweiser Events Center (Loveland, CO)

Job TitleOperations Changeover Lead

Company: Global Spectrum

Location: Budweiser Events Center (Loveland, CO)

Reports To: Operations Manager

Supervises: Part-Time Operations/Changeover Staff

Status: Part-Time; Hourly; Nonexempt

EEO:Laborer and Helper

Summary:

  • Oversees and assists with conversions and operational needs for facility events.

Essential Job Functions:

  • Obtain data sheets from Coordinator or Operations Manager and complete conversions completely according to the data sheet
  • Supervise part-time employees and contract labor to ensure timely and quality work performances when on same shift
  • Work side by side with part time employees, contract labor, and independent contractors as required
  • Operate machinery as required, including ice resurfacers, edgers, fork lift, bob cat, dump truck, and tractor
  • Facilitate the smooth operation of the department
  • Trouble shoot and repair equipment
  • Participate in event duty rotation
  • Work closely with part-time employees to ensure facility is properly maintained before, during and after events
  • Follow building programs and guidelines
  • Follow safety requirements and environmental regulations
  • Perform facility maintenance, including carpentry, electrical, plumbing, and painting
  • Report and fill out proper forms on safety hazards and accidents/injuries
  • Communicate departmental information within organization as appropriate
  • Maintain a high spirit of morale throughout the department
  • Set an example of professionalism and courtesy within working environment

Nonessential Job Functions:

  • Other duties as assigned

Requirements:

  • Good oral and written communication skills in the English language
  • Basic computer skills
  • Ability to operate in a fast-paced and pressured environment
  • Ability and willingness to work nights, weekends and select holidays as required
  • Knowledge in operation of ice arena equipment
  • Excellent interpersonal skills
  • High school diploma or equivalent
  • Valid drivers license  

Intellectual/Social/Physical Demands and Work Environment:

  • The Intellectual/Social/Physical Demands and Work Environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly communicates via email, telephone and in-person with others to exchange accurate information; constantly lifts, moves and places facility equipment or objects; may occasionally operate a forklift and other equipment; constantly moves about the facility to supervise and inspect the work of the Operations staff and meet with internal and external clients/contacts before/during/after events.

Work Environment:

  • The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually moderate to loud during events and when equipment is running and minimal during non-events and when equipment is not running.

 

EOE, DFWP

This job description is subject to change.


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Facility Operations/Security/Event Management: Maintenance
HOUSEKEEPING AND JANITORIAL - CFE Arena (Orlando, FL)

CFE Arena Part-time Post-Event Custodian Job Description:

The CFE Arena on UCF’s campus is looking for cleaners to clean our facility following our events. Events at our 10,000 seat facility include: UCF Basketball, UCF Volleyball, sports camps, concerts, University functions, career fairs and many other annual events.

Post-Event Custodians arrive to the Arena as the event ends and clean the building in a timely manner.

Qualifications include:

-          Arriving on time and having reliable transportation

-          Being able to work and clean independently

-          Must have a positive attitude while in the workplace

-          Must be able to work 4-8 hour shifts upon request

-          Must be willing to learn how to properly clean our entire facility to meet our standards

-          Must be willing to work through the night as a majority of the shifts start later in the afternoon

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you be able to arrive on time and have reliable transportation? Yes/No
2. Are you able to work 4-8 hour shifts upon request? Yes/No
3. Are you able to work through the night if needed? Yes/No


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Durham Convention Center (Durham, NC)

JOB TITLE:                Event Manager

Reports to:                 Director of Convention Services

Supervises:                 Exercises functional supervision over facility Banquet and Event Staff

SUMMARY:            

Convention Services Manager plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders.  Provides support and assistance with catering, meetings, special events and convention activities.  Is active in the profitable management of concessions operations. 

JOB DUTIES:

§  Communicate and meet with facility customers in advance of events and assist in determining event needs

§  Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff

§  Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.

§  Prepare pre-event cost estimates for facility customers

§  Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.

§  Develop event security and staffing plans for assigned events; submit requests for additional medical and security staff; supervise event staff during events

§  Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

§  Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements

§  Answer questions and provide information to facility customers; conduct facility tours as needed

§  As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

§  Assists in the overall effective management of Catering and Concession operations

§  Ensures total compliance with all alcohol service policies. 

§  Generates employee schedules and verifies employee time. 

§  Perform other duties as required

 

QUALIFICATIONS:

§  Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field

§  Additional years of experience may be substituted for formal education

§  Graduate of IAAM Public Assembly Facility Management School preferred

Knowledge Of:

§  Operational characteristics of event management

§  Customer Service practices

§  Crowd management and control techniques

§  Fire and public safety regulations

§  Basic understanding of food service practices

§  Basic understanding of A/V equipment and systems

§  Terminology used in entertainment and convention/conference settings

§  Relevant federal, state, and local regulations

§  Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Valid food handlers certificate if required by state or county of venue

§  Valid Alcohol service permit if required by state of county of venue

§  Familiar with inventory cost control and menu planning

§  Cash handling abilities

Ability To:

§  Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

§  Establish and maintain effective working relationships with staff, contractors and facility users

§  Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

 

ACCOUNTABILITIES:

§  Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.

 

AUTHORITY:

§  Determines and prepares written report of event requirements

§  Prepares event estimate for client

§  Develops staffing plans and supervises event staff during events/evaluates event staff performance

§  Directs service contractors


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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS SUPERVISOR - Fargodome (Fargo, ND)

SUMMARY: Supervises and coordinates the operational needs of any event that uses the FARGODOME. Responsible for the supervision of staff during conversions of the FARGODOME.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Duties are varied and require independent action in devising new methods and procedures. Supervises part-time personnel in delivery of services to users of the facility and other duties as assigned by the Technical Manager.
  • Supervise and assist in hiring and training semiskilled workers engaged in set-up and take-down of event related equipment such as staging, tables, chairs, risers, and booths.
  • Acts as steward or stage hand supervisor for select shows and events.
  • Plans and carries out maintenance related and general cleanup duties as required by move-in, decoration, rehearsal, event or move-out activity by all lessees of the FARGODOME.
  • Oversees conversion personnel to assure proper set up and tear down for production and performance.
  • Communicates with all crew personnel to assure adequate employee morale at all times.
  • Accepts direction and other assigned duties from operations department and building management.
  • Analyzes event coordinator service orders, prepares staff schedules and work plans for conversions, set-up and tear down crews.
  • Assists in establishing and executing preventative maintenance programs for all facility equipment.
  • Assists Technical Manager in preparing budget for labor, material and services necessary for the operation of facility systems and set-up/tear down crews.
  • Monitors expenses and recommends proper operational supplies.
  • Assists in supervising and participates in cleaning and custodial duties as necessary.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Thorough knowledge of methods, practices, equipment and machinery used in setups and teardowns and of general public facility maintenance procedures.
  • Basic knowledge in AutoCad and Microsoft Word
  • Knowledge in arena rigging and rigging related equipment.
  • Knowledge in basic audio and lighting set up, maintenance and trouble shooting.
  • Knowledge of basic uses of maintenance materials and tools.
  • Ability to work a varied schedule under diverse conditions with regard to amount of time available to perform certain work and labor availability.
  • Ability to operate light machinery such as Genie Lifts, forklifts, Zamboni machine, scrubbers and carpet shampooing machines.
  • Knowledge of safety programs with ability to ensure they are followed.
  • Ability to work with minimum supervision.
  • Skills in establishing priorities.
  • Skills in oral and written communications.
  • Skills in budget preparation.
  • Ability to deal effectively and courteously with lessees, user groups, their representatives and the general public.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing employee issues and resolving problems.

Education and/or Experience:

Associate's degree (A.A.) or equivalent from two-year college or technical school; and three years experience in operations supervision; or equivalent combination of education and experience.

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 3+ years of experience in operations supervision?
2. YES / NO: Are you capable of working a varied schedule?
3. YES / NO: Have you earned a college/technical degree in a related field?
4. To be considered, please list your salary requirements.


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Facility Operations/Security/Event Management: Event Operations/Management
MANAGER OF OPERATIONS - General Motors Centre (Oshawa, ON)

JOB TITLE:              MANAGER OF OPERATIONS

COMPANY:              Global Spectrum

LOCATION:             General Motors Centre (Oshawa, Ontario, Canada)

DEPT:                       Operations

REPORTS TO:         General Manager

SUPERVISES:          Full and Part Time Facility Workers; Operations Assistant Manager,                                               Housekeeping Supervisor

STATUS:                   Full-Time; Salaried

SUMMARY:

The Manager of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s set-up and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall department administrative planning, direction, and policies, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

ESSENTIAL JOB FUNCTIONS:

·                  Assume management responsibility for all services and activities involved in the maintenance and operations including HVAC, electrical, mechanical, plumbing, chillers, refrigeration, ice making, boilers and associated equipment.

·                  Select, train, motivate and evaluate staff; provide or co-ordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

·                  Plan, direct, coordinate, and review the work plan for facility maintenance and                operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures

·                  Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)

·                  Oversee the set-up of events; coordinate facility arrangements with concessionaires and vendors; direct and monitor the work of contractors, engineers and architects on building projects. 

·                  Order supplies and materials for maintenance programs within budget                              guidelines; receive and maintain supplies

·                  Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent National, Provincial and Local regulations

·                  Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies, monitor and approve expenditures; implement adjustments as necessary.

·                  Develop and maintain an accurate record keeping system

·                  Develop and maintain Capital Improvement Project reports and recommendations for the facility

·                  Maintain cost records of work performed and prepare cost estimates as requested

·                  Develop and maintain accountings for labor, materials and utilities by event and cost category

·                  Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction

·                  Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary

·                  Act as Chair of the Joint Health & Safety Committee

·                  Must be able to work a flexible schedule including early mornings, days, evenings, overnights, weekends, holidays, extended (long) work days and extended number of days.

·                  Ability to climb stairs and lift 50 lbs, unaided.

NONESSENTIAL JOB FUNCTIONS:

·         Perform other duties as assigned by the General Manager

PREFERRED QUALIFICATIONS

Experience:

·                  A minimum of five (5) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least two (2) years of managerial experience

Education / Training:

·                  Completion of twelfth grade with specialized training in the building maintenance of HVAC or related building systems.

·                  Familiarity with OSHA requirements.

·                  Knowledge of boilers, chillers, refrigeration and ice making.

·                  Class B Refrigeration Certificate considered an asset

·                  WSIB Joint Health & Safety Certification considered an asset

·                  Computer proficiency in email, MS Word and MS Excel.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally entitled to work in Canada? YES/NO
2. Do you currently live in the Durham region? YES/NO
3. To be considered, please list your salary requirements.


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Facility Operations/Security/Event Management: Custodial/Housekeeping
HOUSEKEEPING SUPERVISOR - General Motors Centre (Oshawa, ON)

HOUSEKEEPING SUPERVISOR

REPORTS TO:  Operations Manager             

POSITION TYPE:  Permanent, Full-Time

LOCATION:  General Motors Centre (Oshawa, Ontario, Canada)

PREFERRED QUALIFICATIONS:

• Working knowledge of chemical cleaning procedures
• Working knowledge of custodial machines including vacuum cleaners, extraction cleaners, pressure washers, riding scrubbers, sweeping machines, manlifts, etc.
• Familiarity with WSIB requirements and facility safety programs
• Ability to read and interpret MSDS sheets as well as communicate proper chemical handling and usage to employees
• Excellent organizational skills, detail-oriented with ability to handle multiple assignments
• Demonstrated ability to function in fast paced, high pressure environment
• Self motivated and responsible, able to work independently
• Excellent communication skills

JOB FUNCTIONS:

• Select, train, schedule, motivate and evaluate housekeeping personnel; provide or coordinate staff training and safety programs.
• Establish and maintain effective working relationships with staff. 
• Employee Relations; Submit housekeeping department timesheets on a weekly basis to HR for processing; Correct employee deficiencies; implement discipline and work with HR on personnel issues.
• Plan, direct, coordinate, and review the work plan for housekeeping personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
• Order, receive, secure and maintain cleaning supplies.
• Coordinates and maintains a programmed facility cleaning schedule while balancing the cleaning of arena events 7 days a week.
• Direct all aspects of a major event post clean including pick and sweep of seats, trash removal, restroom cleaning, compactor operation and floor care
• Conducts pre-shift meetings to review task assignments, delegate work and assign breaks.
• Ability to handle multiple tasks at one time and meet deadlines
• Ensure equipment and resources are in place to perform the job efficiently and safely
• Train staff to operate riding scrubbers, carpet extractors, floor buffers and other cleaning machines
• Periodically conduct inventory of all equipment
• Must have basic computer skills in email, internet, MS Excel & MS Word. 
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

PHYSICAL DEMANDS:

• Constantly move about the facility and remain in a stationary position
• Constantly lift/carry/place equipment weighing up to approximately 25 lbs.

SPECIAL CONSIDERATIONS:

• Start and end times for shifts worked are often outside the hours of public transportation requiring the incumbent to have a valid driver’s licence and access to a motorized vehicle. 

CLOSING DATE:  September 5, 2014

EOE, DFWP
 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you legally entitled to work in Canada?
2. YES/NO: Do you currently live in the Durham Region?
3. To be considered, please list your salary requirements.


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Las Cruces Convention Center (Las Cruces, NM)

Job Title:        Event Manager 

Location:        Las Cruces Convention Center (Las Cruces, NM) 

Reports to:     Director of Convention Services  

Supervises:     Exercises functional supervision over Banquet and Event Staff as related to assigned events

 

 SUMMARY:

Coordinator plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders.  Provides support and assistance with catering activities.  Is active in the profitable management of events and conducts administrative support as necessary

 

JOB DUTIES:

  • Communicate and meet with facility customers in advance of events and assist in determining event needs

  • Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff

  • Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.

  • Prepare pre-event cost estimates for facility customers

  • Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.

  • Identify and secure equipment and services for events booked at the LCCC including internal inventory and required third party equipment and services.  

  • Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

  • Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements

  • Answer questions and provide information to facility customers; conduct facility tours as needed

  • Ability to stand and walk for long periods of time and occasionally lift up to 40 lbs

  • Possession of or ability to obtain a current CPR certificate

  • Ability to anticipate and fulfill the needs of LCCC customers according to Global Spectrum policies and procedures

  • Investigate and resolve event related complaints in a professional manner ensuring customer satisfaction

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance

  • Knowledge of crowd management and crowd control techniques

  • As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

  • Assists in the overall effective management of Catering and Concession operations

  • Ensures total compliance with all alcohol service policies according to the laws of New Mexico. 

  • Verifies employee time. 

  • Manages the content of the LCCC exterior signage

  • Manages the content of the LCCC interior signage including upcoming events and slides as needed related to marketing

  • Produces the LCCC weekly report

  • Serve as manager on duty as needed

  • Perform other duties as required

QUALIFICATIONS:

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field

  • Additional years of experience may be substituted for formal education

Knowledge Of:

  • Operational characteristics of event management

  • Best customer service practices

  • Crowd management and control techniques

  • Fire and public safety regulations

  • Basic understanding of food service practices

  • Basic understanding of A/V equipment and systems

  • Terminology used in entertainment and convention/conference settings

  • Relevant federal, state, and local regulations

  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

  • Valid Alcohol service permit in the State of New Mexico

  • Familiar with inventory cost control and menu planning

  • Cash handling abilities

 Ability To:

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days as outlined by supervisor

  • Make sound decisions that are in line with LCCC policies and procedures under pressure and respond with

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize, anticipate and resolve conflicts, being able to openly communicate in writing and verbally with clients.

  • Must be a team player with a positive attitude

 Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

ACCOUNTABILITIES:

  • Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.

  • Collect payments for events as outlined in contracts

  • Ensure that events are properly covered with insurance either by collecting an approved certificate in advance or ordering on behalf of the Licensee

AUTHORITY:


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Facility Operations/Security/Event Management: Conversion Crew
EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)

Reports To:  Event Services Supervisor

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Compensation:  $9.00/hour

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the partl time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?
3. YES / NO: Are you 18 years of age or older?


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Facility Operations/Security/Event Management: Security
24 HOUR SECURITY - PPL Center (Allentown, PA)

JOB DESCRIPTION

Job Title:                    24 Hour Security

Company:                  Global Spectrum

Location:                    PPL Center (Allentown, PA)

Reports to:                 Director of Operations/ Operations Manager

Supervises:                 No

Status:                        Part Time; Hourly; Non-Exempt

SUMMARY:                

The 24 Hour Security is responsible for providing a safe environment within the Arena and insuring its integrity.

QUALIFICATIONS:    

-Effective oral communication and writing skills in the English language

-Ability to interact with staff and outside vendors on a professional basis

 -Must have a earned a high school diploma or equivalent GED

-Previous Security experience preferred

-Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

JOB FUNCTIONS:     

-Report in at the Security Office 15 minutes prior to the start of shift in the proper uniform of the day.

-Observe and report everything that happens on your shift to the Director of Operations/ Operations Manager.

-Provide accurate information regarding incidents.

-Walk premises to insure building is secure.

-Respond to all problems as dispatched by Director of Operations/ Operations Manager.

-Work with Building staff, employees and guests on a daily basis.

-Review Post Orders and Read File on a regular basis.

-Check bags for contraband.

-Perform three (3) probe tours on each shift to insure integrity of arena.

-Accompany building tours throughout building and allow access to certain restricted areas.                 -Ensure that no one in the group wanders astray.

-Lock and unlock doors as requested by Director of Operations/ Operations Manager.

-Work in cooperation with other security persons as a security team.

-Handle situations in a professional manner.

-Report directly to the Security Office during any fire/evacuation event.

-Perform all other duties as assigned by your supervisor.

EOE. DFWP.


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Facility Operations/Security/Event Management: Event Operations/Management
DOCK MASTER - PPL Center (Allentown, PA)

JOB DESCRIPTION

Job Title:                    Dock Master

Company:                  Global Spectrum

Location:                    PPL Center (Allentown, PA)

Reports to:                 Director of Operations/ Operations Manager

Supervises:                 No

Status:                        Part Time; Hourly; Non-Exempt

SUMMARY:                

The Dock Master is responsible for the shipping and receiving for the Arena Block.   

QUALIFICATIONS:    

-Prior Shipping & Receiving exp. Preferred

-Ability to work 8 am to 4 pm, with occasional evenings depending on late deliveries

-Excellent interpersonal skills and verbal and written communication skills in the English language

-Demonstrated ability to function in a fast-paced, high-pressure environment

JOB FUNCTIONS:     

-Responsible for all shipping and receiving for the Arena Block

-Complete daily log of items received and distributed

-Responsible for inventory and maintaining adequate levels of operations storage room

-All other duties and responsibilities as assigned

 

EOE. DFWP.


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Facility Operations/Security/Event Management: Custodial/Housekeeping
SUPERVISOR, BUILDING SERVICES (Part-Time) - Wells Fargo Center (Philadelphia, PA)

Reports To: Assistant Manager – Building Services

Department: Building Services

Entity: Spectrum Arena, LP

Location: Wells Fargo Center (Philadelphia, PA)

Status: Part-Time; Based on Event Calendar


OVERVIEW: This is an event-driven position (nights, weekends, select holidays) with the possibility for advancement. We have approximately 350 events per year. Our ideal candidate has demonstrated the ability to lead people in a housekeeping environment.

QUALIFICATIONS:

• Previous experience in housekeeping required; union environment AND supervisory experience preferred
• Working knowledge of chemical cleaners and disinfectants
• Working knowledge of custodial equipment including buffers, shampoo machines, vacuum cleaners, bucket & wringer, etc.
• Ability to oversee and monitor staff in performance of housekeeping functions

JOB FUNCTIONS:

• Conduct 10-minute meetings each evening in order to distribute work assignments
• Inspect all areas in the bowl to ensure cleanliness post events
• Ensure employees have the right equipment and supplies to perform the job efficiently
• Make sure employees are in uniform
• Responsible for maintaining expected sanitation and cleanliness levels via, Supervisors Checklist
• Maintain employee paperwork including attendance and evaluations
• Review any issues with the evening manager before the post-event bowl cleaning
• Other duties and responsibilities as assigned

 EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES or NO: Do you have previous housekeeping experience, including supervisory responsibility?
2. YES or NO: Are you capable of working a flexible, event-driven schedule?
3. YES / NO: Do you live in or close to the Philadelphia, PA area?


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Facility Operations/Security/Event Management: Custodial/Housekeeping
SUPERINTENDENT, BUILDING SERVICES - Wells Fargo Center (Philadelphia, PA)

Reports to: Assistant Manager / Manager – Building Services

Department: Building Services

Entity: Spectrum Arena, LP 

Shift: Days and times vary

Qualifications:

  • Minimum 5 years experience in housekeeping supervision, union environment preferred
  • Working knowledge of cleaning chemicals
  • Working knowledge of all custodial equipment including burnishers, shampoo machines, ride-on scrubbers, walk-behind scrubbers, Kivac’s, etc.
  • Ability to oversee and control staff in performance of housekeeping functions
  • Ability to work a flexible schedule

Job Functions:

  • Conduct 10-minute meetings prior to each event in order to distribute work assignments
  • Inspect all areas to ensure facility is clean prior to events
  • Ensure employees have the right equipment and supplies to perform the job efficiently
  • Make sure employees are in uniform
  • Responsible for maintaining expected sanitation and cleanliness levels during the event
  • Maintain employee paperwork including attendance and evaluations
  • Receive and delegate all radio calls made to Building Services Dept.
  • Coordinate with the day manager before the event and the night manager post event to review any issues
  • Other duties as assigned

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a minimum of five (5) experience in housekeeping supervision?


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF OPERATIONS - XL Center (Hartford, CT)

JOB TITLE:              DIRECTOR OF OPERATIONS

COMPANY:              Global Spectrum

LOCATION:             XL Center (Hartford, CT)

DEPT:                       Operations

REPORTS TO:         General Manager

SUPERVISES:          Full and Part Time AFSCME Facility Workers; Operations Coordinator

STATUS:                   Full-Time; Salaried; Exempt

EEO:                          First/Mid-Level Official and Manager

SUMMARY:

The Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s set-up and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to department managers, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

 

ESSENTIAL JOB FUNCTIONS:

·         Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment, capital planning, set-up services, and grounds keeping

·         Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions

·         Assure the highest quality service to all tenants by establishing goals and supervising managers

·         Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work-load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the Assistant General Manager and General Manager

·         Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures

·         Establish, disseminate and monitor work performance and safety standards

·         Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges

·         Effectively handle employee grievances

·         Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program

·         Prepare and administer departmental annual budget

·         Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary

·         Develop and maintain Capital Improvement Project reports and recommendations for the facility

·         Maintain cost records of work performed and prepare cost estimates as requested

·         Prepare invoices for services rendered that are to be used in event settlement

·         Develop and maintain accountings for labor, materials and utilities by event and cost category

·         Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction

·         Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

·         Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)

·         Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects

·         Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies

·         Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits

·         Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary

·         Communicate clearly and concisely in the English language, both orally and in writing

·         Prepare monthly progress reports; prepare and present staff reports and other related correspondence.

·         Maintain knowledge of and ensure compliance with relevant federal, state and local regulations

·         Establish and maintain effective working relationships with staff, contractors and facility users

·         Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

 

NONESSENTIAL JOB FUNCTIONS:

·         Perform other duties as assigned by the General Manager

PREFERRED QUALIFICATIONS

Experience:

·         A minimum of five (5) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least two (2) years of managerial experience

·         Developing and monitoring a budget related to the operation of a large facility

Education / Training:

·         Bachelors degree in a Sports Management, Business, Engineering or a related field from an accredited college or university; additional years of experience may be substituted for formal education

·         Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.

·         Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.

·         Working knowledge of applicable federal, state, and local laws and regulations.

·         Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations 

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE


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