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Current available jobs in Facility Operations/Security/Event Management:


» OPERATIONS MANAGER - Canalside (Buffalo, NY)
» DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
» SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)
» OPERATIONS/CHANGEOVER SUPERVISOR - Durham Convention Center (Durham, NC)
» FACILITY OPERATOR - General Motors Centre (Oshawa, ON)
» MAINTENANCE TECHNICIAN - Iowa Events Center (Des Moines, IA)
» CONCESSIONS MANAGER - Ovations Food Service (Biloxi, MS)
» CONCESSIONS MANAGER - Ovations Food Service (Roanoke, VA)
» PART TIME EXTERIOR FACILITY SERVICES - Overland Park Convention Center (Overland Park, KS)
» BUILDING SERVICES - Overland Park Convention Center (Overland Park, KS)
» PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)
» EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)
» FULL TIME EVENT SERVICES - Overlank Park Convention Center (Overland Park, KS)
» EVENT MANAGER - Owensboro Convention Center (Owensboro, KY)
» ASSISTANT SPORTS TURF MANAGER - PPL Park (Chester, PA)
» DIRECTOR OF FOOD AND BEVERAGE - Pueblo Convention Center (Pueblo, CO)
» TECHNICAL SERVICES AND OPERATIONS MANAGER - The Ryan Center and Boss Ice Arena (KIngston, RI)
» SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)
» EVENT MANAGER - XFINITY Arena Everett (Everett, WA)
» DIRECTOR OF OPERATIONS - XL Center & Rentschler Field (Hartford, CT)



Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - Canalside (Buffalo, NY)

Summary:      The Operations Manager manages, supervises and coordinates the day-to-day operations of the facilities. Provides overall administrative planning, direction, and policies to operating supervisors to assure the highest quality service program to clients and events.

Qualifications:

  • Bachelor’s degree in sports management or other related fields
  • Experience with facility coordination and direct employee supervision
  • Strong leadership and organizational skills with ability to function in a multi-task environment
  • Strong written and oral communication skills are vital
  • Basic knowledge of Microsoft Office
  • Ability to lift/carry at least 40 pounds, bend, be on feet for long periods and climb stairs
  • Forklift certification is necessary
  • Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required

Job Functions:

  • Oversees Custodial services for entire site

  • Oversees the operation of event set-up and tear-down, i.e. stage risers, chair, signs, and tents, etc.

  • Monitor the work of contractors

  • Oversees Operations Staff: hiring, training, supervision and scheduling

  • Responsible for OSHA compliance and knowledge of changes in Federal, State and Local law

  • Responsible for updating Complex Operations Manual

  • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.

  • Participate in the development and administration of the Operations budget; forecast for staffing, equipment, materials, and supplies

  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies

  • Develop and maintain an accurate record keeping system.

  • Maintain hazardous materials communication program, material safety date sheets and required records and permits; Develop and maintain an accurate record keeping system

  • Prepare departmental payroll for hourly employee

  • Other duties as assigned by the Director of Operations

    Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Work environment:

  • The duties of this position are performed outdoors in the weather conditions prevalent at the time and occasionally indoors. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

    EOE, DFWP


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

Company: Global Spectrum

Location: Conference Center Niagara Falls/Old Falls Street

Reports To: General Manager

Supervises: Conference Services/Event Managers, AV/IT Manager, Box Office Manager, Exhibitor Services Coordinator; Exercises functional supervision over facility Event Staff

Status: Full-Time; Salaried

SUMMARY:
The Director of Event Services is primarily responsible for overseeing all aspects of service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Conference/Event Services, Box Office and Exhibitor Services functions assuring the highest quality service program to assure rebooking of events. Director of Event Services provides highly responsible staff assistance to the General Manager.

PREFERRED QUALIFICATIONS
• Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility
• Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education
• Possession of, or ability to obtain a current CPR certificate

SPECIAL KNOWLEDGE, SKILLS & ABILITIES
• Public Assembly facility management
• Operational characteristics of events
• Principles and practices of conference/event services
• Needs of users of the facility
• Customer service practices
• Facility use contracts
• Fire and public safety regulations
• Food service practices and regulations
• Higher level of Food and Beverage management experience.
• A/V equipment and electronic systems in public assembly facilities
• Budget preparation and control
• Public Relations
• Terminology used in entertainment/convention/public assembly settings
• Relevant federal, state and local regulations
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

RESPONSIBILITIES (including, but not limited to…)
• Supervise event activities for all facility events
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events
• Recruit, interview, select, train, motivate and evaluate Conference Services Managers, Box Office Manager and Exhibitor Services Coordinator, AV/IT Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Conference Service Managers, Box Office Manager, Exhibitor Services Coordinator and AV/IT Manager
• Conducts regular physical inventories of Beverage items and supplies.
• Establishes controls to minimize food, beverage and supply waste and theft.
• Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles
• Monitors monthly to annual food and labor costs and monitors actual financial results, takes corrective action where necessary to ensure financial goals are met.
• Prepares required reports accurately and submits them on time.
• Assist the General Manager in planning, directing and managing the day-to-day operations of the Conference Center.
• Address and recommend action on personnel matters
• Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Develop and implement programs, policies and procedures for the Conference Center
• In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
• Assist sales managers in preparation of pre-booking cost estimates
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
• Prepare and present regular staff reports and other related correspondence
• Work with other department directors in a variety of tasks
• Develop or direct the development and preparation of comprehensive management reports and manuals
• Interpret and apply all relevant federal, state and local regulations
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Perform other duties as required

ACCOUNTABILITIES
• Operational characteristics, services and activities of conference/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices
• Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment
• Abide by operating standards outlined in catering policies and procedures manual
• Principles and practices of supervision, training and performance evaluation
• Proficient in the use of Microsoft Office applications and internet applications
• Communicate clearly and concisely in the English language, both orally and in writing
• Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

AUTHORITY
• Provide administrative and professional leadership and direction for all event related activities
• Plan, service, and supervise large events
• Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you have 3+ years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility?
2. YES/NO: Have you earned a Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field?
3. To be considered, please list your salary requirement.


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Facility Operations/Security/Event Management: Security
SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)

SUMMARY:     

Under general direction from the Security Manager and Security Supervisors, the Security Officer assists in day-to-day security operations including, but not limited to, working as a Security Guard in a variety of posts and assignments. In the absence of management, the Security Officer may receive functional event related instructions from the Event Manager(s), or general instructions from the Manager on Duty or Assistant General Manager.

ESSENTIAL FUNCTIONS (include, but are not limited to…):

  • Assist in loss control procedures
  • Assist in coordinating information flow from the Security Manager, Security Supervisors, Event Managers, etc. to security and event staff personnel
  • Assist in developing security and event staff personnel through training and example
  • Supervise assigned shift activity, including reports and incidents, patrolling, dispatching, activity log, fire & safety system and all other activities during shift; ensure correct and orderly flow of event coverage from shift to shift
  • Ensure that security and event staff personnel maintain high degree of visibility and professionalism by conducting shift briefings, uniform inspections; make periodic patrols to ensure standards are met
  • Assist in investigations of security matters; conduct internal investigations relating to sensitive security issues while keeping all related matters confidential
  • Monitor events and make related recommendations to Security Management, Event Manager or Manager on Duty
  • Prepare and review of incident reports for adherence to established standards; take corrective measures when necessary

§  In the absence of the Security Management, ensure that employee injury procedures are properly administered

  • Patrol assigned facility; observe general public; guard property against fire, theft and damages; apply effective apprehension techniques as needed
  • Check facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards
  • When working as Base Operator, ensure correct and orderly flow of event personnel from shift to shift; monitor and administer proper sign in/out policies; monitor security system and report abnormalities to Security Management; take action to resolve the situation(s) when needed; maintain detailed and accurate notes in the daily log book; properly brief relief officer of occurrences during assigned shift
  • Assist Security Management in administering the facility’s emergency preparedness programs
  • Provide general information, directions and assistance to facility guests

§  Assist medical personnel by directing traffic, crowd control and securing needed equipment

  • Communicate clearly and concisely in the English language, both orally and in writing
  • Assist Security Management in any other areas deemed applicable
  • Perform other duties as required

SPECIAL CHARACTERISTICS/KNOWLEDGE:

  • Knowledge of fire and public safety regulations
  • Knowledge of relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Ability to work effectively in a service oriented environment subject to frequently changing priorities

  • Ability to work well both independently and as part of a team; must have a positive attitude
  • Ability to analyze challenges, identify alternative solutions, project consequences of proposed actions and make recommendations for improvement to Security Management; implement approved recommendations in support of organizational objectives
  • Ability to establish and maintain effective working relationships with staff, contractors, facility users as well as local, state and federal law enforcement and life safety personnel
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  •  

INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • Employee is frequently required to sit; stand for long periods of time; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

  • The essential functions of this position are performed indoors in an office and/or warehouse environment and outdoors (in the weather conditions prevalent at the time) as necessary and required by certain events.  The noise level in the work environment can range from minimal to loud during event days depending on the employee’s location, and is minimal during non-event days.

 

PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years of age or older

§  Two (2) years of increasingly responsible security experience

§  Previous supervision experience preferred

Education / Training:

§  High school diploma, or equivalent GED

Licenses or Certificates:

  • Possession of, or ability to obtain a Ohio State Security Guard Certification
  • Possession of, or ability to obtain a CPR certificate and AED certificate
  • Possession of, or ability to obtain a driver’s license

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Facility Operations/Security/Event Management: Conversion Crew
OPERATIONS/CHANGEOVER SUPERVISOR - Durham Convention Center (Durham, NC)

Summary:

 

The Operations/Changeover Supervisor will direct, oversee and execute setups, changeovers and custodial tasks in the facility/facilities.

 

Qualifications:           

  • Bachelors Degree in Facility Mgmt, Sports Mgmt or related field strongly preferred

  • Minimum of (2) years experience in an operations position in an Arena, Convention Center or Public Assembly Facility required; previous experience in set up/housekeeping, event coordination  and audio visual preferred

  • Possession of or ability to obtain valid driver’s license and forklift certification

  • Demonstrated ability to function efficiently and effectively in a fast paced, high pressure environment

  • Familiarity with OSHA requirements

  • Strong verbal and written communication skills in the English language

  • Ability to work nights, weekends and select holidays as needed, in addition to traditional business hours

Essential Job Functions:        

  • Coordinate and communicate all relevant information for event set ups, changeovers, and custodial tasks throughout the facility.

  • Supervise event set-ups, changeovers, custodial tasks.

  • Conduct meetings prior to each shift in order to review and/or distribute work assignments.

  • Train and supervise part time and/or contract staff.

  • Ensure employees have the equipment and resources to perform the job efficiently.

  • Coordinate preventive and regular maintenance for all equipment and company vehicles (including truck, fork lifts, etc.).

  • Assist Operations Department with special projects as required.

    Nonessential Job Functions:

     

  • Other duties and responsibilities as assigned.

     

     

     

     

    Intellectual / Social / Physical Demands & Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facillity and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work Environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

    EOE DFWP

 


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Facility Operations/Security/Event Management: Event Operations/Management
FACILITY OPERATOR - General Motors Centre (Oshawa, ON)

Full-Time, Benefits, Unionized, 40 Hours per Week @ $21.11 per Hour                        

“Note:  Class B Ticket Operators receive a $3.00 per Hour Premium”

SUMMARY:

As a valuable member of the Operations team, you will deliver championship, customer friendly service throughout the organization. Under the direction of the Operations Manager and Assistant Operations Manager, you will be directly involved in the daily operations of the facility.

ESSENTIAL JOB FUNCTIONS:

  • Operate ice resurfacer and all related assigned duties necessary for the safe operation – blade changes, oil changes and daily greasing schedules
  • Maintain a professional level of ice quality with daily assigned maintenance
  • Assist in directing all P/T staffing including the delegation of daily duties
  • Understand and maintain records and logbook entries related to the refrigeration plant and other life safeties equipment
  • Climb stairs and be able to lift 50-75lbs unaided
  • Responsible for opening and closing the facility – including arming, disarming and security checks
  • Good knowledge of hand and power tools
  • Basic knowledge of building repairs/maintenance such as plumbing, drywall, picture installs, bulb changes, etc…
  • Comprehend, communicate and execute clear instructions for event set ups
  • Lead small crews setting up for events using folding chairs, staging, drapery, stacking chairs and tables of various shapes and sizes
  • Perform daily cleaning requirements/projects and able to communicate proper cleaning procedures to employees
  • Work independently to complete a list of tasks in a timely fashion to the desired standard
  • Establish and maintain effective working relationships with staff and facility users.
  • Must express a willingness to learn and adapt to a changing work environment
  • Handle multiple tasks at one time and meet strict deadlines
  • Possess superior interpersonal and communication skills in a fast paced, high-pressure environment
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends and holidays.
  • Adhere to all Global Spectrum service standards and policies including Health & Safety
  • Work in compliance with the provisions of the Occupational Health & Safety Act

NONESSENTIAL JOB FUNCTIONS:

  • Perform other duties as assigned by the Operations Manager and/or the Assistant Operations Manager

PREFERRED QUALIFICATIONS

Experience:

  • Basic knowledge of HVAC systems, Arena Refrigeration systems and BAS controls
  • Previous experience operating an ice resurfacer and use of all ice equipment & tools
  • Basic computer knowledge – Outlook, Excel, Word

Education / Training:

  • Must possess or be able to obtain a TSSA Class B refrigeration certificate, within one year of hire date
  • Any post-secondary education in a related field is considered an asset
  • C.I.T Certification through the ORFA is desired
  • Fork lift certification is an asset
  • First Aid & WHMIS trained

 

PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential functions of the job, the employee is required to move tables, chairs, couches, barricades, etc.; operates ice resurfacer and related ice equipment; long periods of time standing on your feet and constantly moves about the arena and event sites before, during and after events to service clients and assist staff; constantly communicates via two-way radio, cell phone, email and in-person with others to exchange accurate information.

Work Environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

E&OE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you legally entitled to work in Canada?
2. Do you currently possess a Class B Refrigeration Certificate or any related Certifications?
3. Do you have experience operating an ice resurfacer?


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Facility Operations/Security/Event Management: Maintenance
MAINTENANCE TECHNICIAN - Iowa Events Center (Des Moines, IA)

 

SUMMARY:

Under general direction of engineering department; position will be responsible for various equipment and facility maintenance needs.  Position will also assist in variety of non-skilled engineering duties as events require.

ESSENTIAL FUNCTIONS (including, but not limited to…):

§  Responsible for maintenance and repair of facility doors, hardware, millwork, seats, furniture, rails, staging, fixtures and associated equipment

§  Communicate arrival, location and departure with lead Engineer (day) or Changeover Supervisor (night)

§  Maintain accurate records of labor time, parts used, work accomplished through daily logs, micro main and allocation sheets.

§  Perform variety of corrective and preventive maintenance

§  Execute non-skilled engineer functions for events

§  Clearly, effectively and timely communicate work issues with Engineering and Operations staff

§  Read, interpret blueprints, specifications, show drawings, schematic manufacturer’s specifications and

other reference materials to determine appropriate job requirements and procedures

§  Assists with set-ups and changeover maintenance needs

§  Performs inspections to ensure proper safety on various equipment

§  Executes general repairs and adjustments to equipment used in building and maintenance work (emergency repairs as needs require)

§  Use and maintain various meters, test instruments, drills, saws, and other power and hand tools

§  Liaison between Engineering and Operations teams to facilitate shared use of specialized engineering tools

§  Provide excellent customer service assistance to internal and external clients

§  Exemplify the How You Doin philosophies

NON ESSENTIAL FUNCTIONS:

§  Perform other duties as assigned

QUALIFICATIONS: 

§  Demonstrated experience in general maintenance and repair of related building systems and equipment

§  High school diploma, GED or equivalent recommended

§  Ability to handle multiple tasks at one time and meet tight deadlines with limited direction

§  Knowledge of essential tools and equipment used in maintaining building and equipment repairs

§  General familiarity with OSHA requirements desired

§  Strong attention to detail required

§  Ability to communicate clearly and concisely in the English language, both orally and in writing

§  Must be able to report for emergencies as needed

§  Open availability to work long hours, overnights, weekends and holidays

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

§  While performing duties of this job, the employee is frequently asked to multi-task under time constraints.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate with internal and external clients.  This position requires employee to frequently work both independently and as part of a team for a variety of tasks.

Physical Demands:

§  While performing duties of the job, the employee frequently lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients; position will require employee to frequently reach, bend, stoop, or crouch in order to maintain and work on equipment and building infrastructure; employee will as needed operate various power tools, drills, saws, fork lift, and high lift in assessment of and maintenance of the building and equipment.  Employee will frequently be required to identify or match colors/tones of wood, paint or other equipment.  Employee will occasionally operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via radio and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds. 

Work Environment:

§  The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.

 

This job description is subject to change.

EOE.DFWP


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Facility Operations/Security/Event Management: Food/Beverage Management
CONCESSIONS MANAGER - Ovations Food Service (Biloxi, MS)

Concessions Manager (Management)

Job Description

Do you enjoy the fast-paced, high energy required to manage people and logistics? If so, this is your opportunity! 
We are seeking an experienced Concessions Manager at Biloxi Stadium. We are gearing up for Baseball Season and looking for an experienced Concessions Manager to join our team.

You will be responsible for the effective management and running of venue concessions operations including event planning support, scheduling and food preparation. You will also be responsible for production which includes: inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the General Manager or Assistant General Manager.

This is a key position for the effective and profitable operation of the business! You must maintain excellent attendance and be available to work a variable event-driven schedule. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required. If you have the qualifications, then we want to speak to you. Apply today.

Concessions Manager (Food Service Management)

Job Responsibilities

As our Concessions Manager, you will be providing oversight and resolution responsibility for employee performance issues. This will be a critical function for you because you will be actively mentoring, training, and helping employees and volunteers meet the company’s quality standards. Your goal will be to promote a positive, enthusiastic, and cooperative work environment. In addition, you will ensure that the part-time staff receives training, as well as coordinating and presenting the skills training module to Not For Profit (NFP) volunteers.

Additional responsibilities include:

  •  Ensuring proper set-up to all concessions locations prior to opening doors; set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational 
  • Providing a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events 
  • Willing to cover any open position; managing and running all venue concessions operations before, during, and after the events
  • Providing direction and oversight to Floor Supervisors, LMs, Concession Cooks, and CSRs; ensure that all Ovations and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures; reporting any alcohol service or other compliance issues to GM or AGM immediately 
  • Completing post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serving as a resource for POS applications, training, and hardware problems
  • Ensuring work environment is safe and free from harassment or discrimination; immediately addressing all safety concerns, potential hazards, accidents or incidents; relaying safety/health issues to management immediately 
  • Ensuring event staff and volunteers are aware of work place expectations; providing on-going assistance, training and mentoring to event staff and volunteers; lead by example and providing on-going constructive feedback to staff

Concessions Manager (Food Service Management)

Job Requirements

As our Concessions Manager, you must have the education and experience necessary for this position.

Additional requirements include: 

  •  Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner 
  • Ability to make sound business/operations decisions quickly and under pressure 
  •  Ability to speak, read, and write in English 
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system 
  • Ability to work well in a team-oriented, fast-paced, event-driven environment 
  • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access 
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government 
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession operations 
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory 
  • Ability to handle cash accurately and responsibly 
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality

Education and Experience

  • Associates’ degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience 
  • Concessions Manager Certificate from the National Association of Concessionaires 

Concessions Manager (Food Service Management)

Qualified candidates should apply online by clicking on the "Apply" button
Ovations Food Services, LP - Ovations FanFare is an Equal Opportunity Employer

M/V/F/D encouraged to apply
No recruiter or staffing sales calls, applicant calls or walk-ins please


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Facility Operations/Security/Event Management: Food/Beverage Management
CONCESSIONS MANAGER - Ovations Food Service (Roanoke, VA)

Job Description

Do you enjoy the fast-paced, high energy required to manage people and logistics? If so, this is your opportunity! We are Ovations Food Services, a nationally ranked food service company servicing entertainment facilities in the United States and Canada. We are seeking an experienced Concessions Manager. You will be responsible for the effective management and running of venue concessions operations including event planning support, scheduling and food preparation. You will also be responsible for production which includes: inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the General Manager or Assistant General Manager.

This is a key position for the effective and profitable operation of the business! You must maintain excellent attendance and be available to work a variable event-driven schedule. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required. If you have the qualifications, then we want to speak to you. Apply today.

Concessions Manager (Food Service Management)

Job Responsibilities

As our Concessions Manager, you will be providing oversight and resolution responsibility for employee performance issues. This will be a critical function for you because you will be actively mentoring, training, and helping employees and volunteers meet the company’s quality standards. Your goal will be to promote a positive, enthusiastic, and cooperative work environment. In addition, you will ensure that the part-time staff receives training, as well as coordinating and presenting the skills training module to Not For Profit (NFP) volunteers.

Additional responsibilities include: 

  • Ensuring proper set-up to all concessions locations prior to opening doors; set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational 
  • Providing a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events 
  • Willing to cover any open position; managing and running all venue concessions operations before, during, and after the events
  • Providing direction and oversight to Floor Supervisors, LMs, Concession Cooks, and CSRs; ensure that all Ovations and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures; reporting any alcohol service or other compliance issues to GM or AGM immediately 
  • Completing post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serving as a resource for POS applications, training, and hardware problems
  • Ensuring work environment is safe and free from harassment or discrimination; immediately addressing all safety concerns, potential hazards, accidents or incidents; relaying safety/health issues to management immediately 
  • Ensuring event staff and volunteers are aware of work place expectations; providing on-going assistance, training and mentoring to event staff and volunteers; lead by example and providing on-going constructive feedback to staff

Concessions Manager (Food Service Management)

Job Requirements

As our Concessions Manager, you must have the education and experience necessary for this position.

Additional requirements include: 

  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner 
  • Ability to make sound business/operations decisions quickly and under pressure 
  • Ability to speak, read, and write in English 
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system 
  • Ability to work well in a team-oriented, fast-paced, event-driven environment 
  • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access 
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government 
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession operations 
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory 
  • Ability to handle cash accurately and responsibly 
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality

Education and Experience

  • Associates’ degree (A.A.) or equivalent from two-year college or technical school; or six months to one yea rrelated experience and/or training; or equivalent combination of education and experience 
  • Concessions Manager Certificate from the National Association of Concessionaires 
  • Culinary experience

Concessions Manager (Food Service Management)

Qualified candidates should apply online by clicking on the "Apply" button
Ovations Food Services, LP - Ovations FanFare is an Equal Opportunity Employer

M/V/F/D encouraged to apply
No recruiter or staffing sales calls, applicant calls or walk-ins please.


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Facility Operations/Security/Event Management: Maintenance
PART TIME EXTERIOR FACILITY SERVICES - Overland Park Convention Center (Overland Park, KS)

Summary:       

Global Spectrum seeks skilled, motivated and reliable individuals to fill the part time Exterior Facility Services worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Exterior Facility Services Worker provides custodial, housekeeping and light maintenance tasks as assigned for the exterior areas of the Convention Center. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Exterior Facility Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

 

Requirements:

  • Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
  • Must be 18 years of age or older
  • Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
  • Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
  • Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

 

Salary: $10.00/hour

 

How to Apply:  Please apply in person at the Overland Park Convention Center Guest Services Office or Administrative Office or visit http://comcast-spectacor.teamworkonline.com and click the “Overland Park Convention Center” tab.

Closing Date:   Open Until Filled           

Global Spectrum maintains a drug-free work place for its employees and is an Equal Opportunity Employer.


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Facility Operations/Security/Event Management: Custodial/Housekeeping
BUILDING SERVICES - Overland Park Convention Center (Overland Park, KS)

SUMMARY:

Under direct supervision from the Director of Operations or Building Services Supervisor, Building Services Workers perform custodial, housekeeping and light maintenance tasks as assigned. In the absence of the Director of Operations or Lead Worker, Building Services Workers may receive instruction from the Event Services Supervisor, Event Manager or Manager on Duty.

Job Duties: (include, but are not limited to…)

  • Work from general instructions, specifications and checklists.
  • Daily inspection of areas of responsibility
  • Maintain exterior of facility.  Tasks include picking up trash, emptying trash cans and sweeping parking lots.
  • Sweep, mop, scrub and wax floors
  • Wash walls, windows, stainless steel, counter tops and woodwork.
  • Clean restrooms and replenish supplies
  • Remove stains, clean and extract carpet
  • Dust, polish, arrange and move furniture and equipment
  • Remove trash and waste
  • Sort recyclables
  • Use hand tools or small powered equipment applicable to the work being performed
  • Perform facility and equipment maintenance tasks as assigned
  • Report defective equipment, facility damage, areas of the facility requiring cleaning to supervisor in an timely manner
  • Inventory and order janitorial supplies and paper products
  • Remove and keep clear snow and ice from sidewalks and stairs
  • Communicate clearly and concisely in the English language, both orally and in writing
  •  Establish and maintain cooperative-working relationships with those contacted in the course of work
  • Perform other duties as required

OTHER CHARACTERISTICS:

  • Work schedules are determined by event activity.
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends and holidays

PREFERRED QUALIFICATIONS:

Experience:

  • Must be at least 18 years of age

Education / Training:

  • High school diploma or equivalent GED

Licenses or Certificates:

  • Possession of or ability to obtain a Kansas or Missouri driver’s license

EOE. DFWP.


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Facility Operations/Security/Event Management: Engineering
PART-TIME ENGINEER - Overland Park Convention Center (Overland Park, KS)

Job Title:                                  Part-Time  Engineer

Reports to:          Chief Engineer

 

SUMMARY:

Skilled mechanical work in the operation and maintenance of heating and/or air conditioning and accessory equipment in a major facility and related work as required. The engineer is responsible for the operation and maintenance of the heating and/or air-conditioning and accessory equipment on an assigned shift. General assignments and standard operating instructions are established by a superior but employee is expected to perform routine work with no immediate supervision. Employee may supervise the work of semi-skilled helpers.

JOB DUTIES: (including but not limited to)

  • Starts pumps and adjusts valves.
  • Checks equipment for proper watch level, steam pressure and valve operation.
  • Operates and regulates compressors, fans, radiators, water heaters and water softeners.
  • Cleans and maintains pumps, screens, filters, strainers, pipes and other equipment.
  • Performs miscellaneous repair work incidental to operating duties.
  • Keeps records of operations, temperatures, pressures, fuel consumed etc.
  • Locates and replaces burned out lighting fixtures.
  • Assists in the set-up and take down of electrical needs for certain events.
  • Performs preventative maintenance and other work orders.
  • All other duties as assigned by the Chief Engineer.

 

QUALIFICATIONS:

 

  • Good knowledge of the methods, principles and practices involved in the operation and maintenance of steam-generated equipment, ventilating and air-conditioning systems and similar equipment and machinery.
  • Skill in the use of standard hand tools used in the repair of boilers, pipes, valves and similar equipment.
  • Ability to follow written and verbal instructions and to prepare operating and related records.
  • Experience in the operation and maintenance of steam and various types of heating and air conditioning equipment.
  • Completion of high school or trade school.

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Facility Operations/Security/Event Management: Conversion Crew
EVENT SERVICES STAFF (Part-Time) - Overland Park Convention Center (Overland Park, KS)

Reports To:  Event Services Supervisor

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Compensation:  $9.00/hour

Summary:
Global Spectrum seeks skilled, motivated and reliable individuals to fill the partl time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

Requirements:
• Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
• Must be 18 years of age or older
• Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you live in the Overland Park, KS area?
2. YES / NO: Are you able and willing to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays?
3. YES / NO: Are you 18 years of age or older?


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Facility Operations/Security/Event Management: Event Operations/Management
FULL TIME EVENT SERVICES - Overlank Park Convention Center (Overland Park, KS)

Summary:       

Global Spectrum seeks skilled, motivated and reliable individuals to fill the full time position of Showcare/Setup Worker for the Overland Park Convention Center. Under direct supervision from an Event Services Supervisor, Event Services perform event set-up and tear down, custodial, housekeeping and light maintenance tasks as assigned. Other duties include, but are not limited to, operating various types of cleaning equipment, forklifts and scrubbers. In the absence of an Event Services Supervisor, Event Services may receive instruction from the Event Services Lead, Director of Events, Event Manager or Manager on Duty.

 

Requirements:

  • Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
  • Must be 18 years of age or older
  • Must be available to work flexible hours and days including early morning, days, evenings, overnight, weekends and holidays
  • Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
  • Possession of, or ability to obtain a valid Kansas or Missouri driver’s license or identification card

 

Salary: $11.00/hour

 

How to Apply:  Please apply in person at the Overland Park Convention Center Guest Services Office or Administrative Office or visit http://comcast-spectacor.teamworkonline.com and click the “Overland Park Convention Center” tab.

Closing Date:   Open Until Filled           

Global Spectrum maintains a drug-free work place for its employees and is an Equal Opportunity Employer.


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Owensboro Convention Center (Owensboro, KY)

 

Summary:

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; work with client on ticketing system needs; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

Qualifications:

 

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field preferred.

  • Strong oral and written communication skills

  • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.

  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, ticketing software and Internet software

  • Possession of, or ability to obtain, a current CPR certificate

  • Possession of, or ability to obtain, a valid drivers’ license

  • Knowledge of operational characteristics of events

  • Ability to identify the needs of users of the facility

  • Knowledge of crowd management and control techniques

  • Knowledge of customer service practices

  • Knowledge of principles of supervision and training

  • Demonstrated familiarity with facility use contracts

  • Knowledge of fire and public safety regulations

  • Knowledge of A/V equipment and electronic systems in public assembly facilities

  • Experience with budget preparation and control

  • Familiarity with terminology used in entertainment/convention/public assembly settings

Essential Job Functions:       

  • Plan, service and supervise large and small events

  • Plan, direct and evaluate the work of subordinates

  • Provide leadership for event personnel

  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions            

          and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

  • Compete all duties with a customer service focus through teamwork and dedication to HYD principles

  • Assist in the advancement of events/shows

  • Assist in the planning of Food & Beverage options for client

  • Assist in the preparation of building to meet the requirements of upcoming events/shows

  • Assist with ticketing of the event and preparing of ticketing reports

  • Assist with the completion of pre-show event financial estimates

  • Assist with the completion of post-show event settlements

  • Advise lessees on services available form independent contractors for events

  • Recruit and train event, parking and security staff

  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results

  • Function as a liaison between users of the facility and the facility staff

  • Recommend and evaluate required event staffing levels

  • Coordinate communication between building staff and show staff during load in and load out

  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public

  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction

  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution

  • Make hospitality arrangements as needed

  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

  • Review emergency planning procedures with all events staff for each event

  • Work within Ungerboeck EBMS to create and distribute detailed data sheets prior to every event

  • Assist and direct changeover crew with breakdown and setup of events

  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid

  • Coordinate service needs with Food and Beverage department as needed

  • Serve as Manager on Duty as scheduled

    Nonessential Job Functions:

  • Perform all other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

     

    EOE, DFWP


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Facility Operations/Security/Event Management: Grounds Crew/Turf Management
ASSISTANT SPORTS TURF MANAGER - PPL Park (Chester, PA)

Summary:
The Assistant Sports Turf Manager’s responsibilities are to comply with the daily orders of the Sports Turf Manager as it pertains to game field maintenance and operations that may include soccer, football, rugby, lacrosse, and concert events. This position at times may supervise a team of part-time employees and certainly be required to fill in as Sports Turf Manager when needed.

Essential Functions:

  • Perform daily responsibilities of game field at PPL Park and practice site(s) that include mowing, irrigation, fertilizing, pesticide applications, field painting, cultural turfgrass practices, equipment operation and maintenance, and snow removal.

  • Scouts game field, stadium, and exterior grounds for problems and reports issues to stadium management.

  • Must be able to obtain a PA pesticide license within 90 days of employment.

  • Operation of light duty vehicles, ride on mowers, tractors, etc. and light truck with plow. May train part-time employees on use of equipment.

  • Assures the necessary event equipment (goals, benches, pylons, etc.) is set up and in good working condition.

  • Assist in the seasonal maintenance of the equipment fleet and ensures the proper maintenance is performed as needed in a timely manner.

  • Directly in charge in absences of Sports Turf Manager.

  • Create good working relationships with coaching staff, players, co-workers, and tenants.

  • Perform other duties as assigned


Knowledge, Skills and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  • 4 year degree in Turfgrass Science, highly recommended or similar area of study.

  • 3-5 years of experience in maintaining sand based athletic fields.

  • Strong written and oral skills with the intent to communicate with technical staff and administration.

  • Knowledge of Bermuda grass and how it is maintained.

  • Knowledge of turf equipment, tools and pesticide usage.

  • Knowledge of techniques in planting and maintaining trees and shrubs suited to the area location.

  • Knowledge of supervisory principles and practices.

  • Ability to work effectively with people from a variety of culturally diverse backgrounds.

  • Ability to perform physical tasks such as; lifting and carrying up to 50 pounds, climbing stairs, ladders, etc. and pulling tarps.

  • Must have a valid driver’s license.

Salary: DOE

Close Date: TBD

Start Date: TBD

Send Resumes To:  jtorres@philadelphiaunion.com

         John Torres

                                 One Stadium Dr.

                                 Chester, PA 19013


Due to the nature of the sports and entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.

EOE, DFWP


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Facility Operations/Security/Event Management: Food/Beverage Management
DIRECTOR OF FOOD AND BEVERAGE - Pueblo Convention Center (Pueblo, CO)

Job Summary:

The Director Food & Beverage is responsible for the efficient, professional and profitable operation of facility.  This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. 

Essential Job Functions:

  • Ensure legal, efficient, professional and profitable operation of the assigned venue.

  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, labor and product costs, wage and salary control, P&L financial statements.

  • Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.

  • Oversee scheduling and labor allocation.

  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.

  • Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.

  • Directs and assists managers in preparing and attaining future goals.

  • Provides each manager with the proper direction and follows up on all assignments.

  • Inspects the operation on a regular basis to ensure that the established quality standards are maintained.

  • Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.

  • Develops an effective management team.

  • Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.

  • Evaluates each manager’s performance and makes recommendations for their improvement.

  • Reviews and assists in the development of menus and marketing plans with the appropriate department heads.

  • Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

     

    Knowledge, Skills and Abilities:

  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.

  • Ability to make sound business/operations decisions quickly and under pressure.

  • Ability to speak, read, and write in English.

  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.

  • Ability to work well in a team-oriented, fast-paced, event-driven environment.

  • Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.

  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.

  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to PCC.

  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).

  •  Ability to handle cash accurately and responsibly.

  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

  • Ability to work independently with little direction.

     

    Education and Experience:

  • MA or MS; BA or BS with business-related major; accounting minor or credits preferred.

  • Minimum 5 years management experience in food-related or concessions industry.

  • Concessions Manager Certificate from the National Association of Concessionaires.

  • Nationally recognized, advanced food service sanitation training course certification.

    Physical Dimensions:

    Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl.  The employee is frequently required to lift up to 50 pounds.  The vision requirements include the ability to adjust focus, peripheral vision and close vision.


    EOE.DFWP.


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Facility Operations/Security/Event Management: Event Operations/Management
TECHNICAL SERVICES AND OPERATIONS MANAGER - The Ryan Center and Boss Ice Arena (KIngston, RI)

Qualifications:           

 

  • Minimum of three (3) years experience in Technical/Audio Support, including PA systems, video and computer applications to support production needs. 

  • Experience with Auto CAD is preferred

  • Excellent organizational skills, leadership skills, customer service skills required

  • Proven ability to work in a team environment yet capable of completing tasks independently

  • Positive thinker required

  • Enthusiastic, tireless teacher and motivator required

  • Excellent knowledge of PC systems including Word and Excel

  • Prior supervision of staff essential.

  • Knowledge of lighting systems, CCTV, Broadcast TV and electrical systems. 

  • Familiarity with Daktronics equipments & software. 

  • Must have the ability to climb stairs and lift 40+ pounds, unaided.

  • Bachelor’s degree from accredited college/university in a related field

  • Familiarity with OSHA requirements.

  • Possession of an electrical license is highly desirable

  • Strong verbal and written communication skills in the English language

  • Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required

Essential Job Functions:        

  • Prepare and manage all production aspects of NCAA Division I MBB & WBB games

  • Build and upload graphics into video production system

  • Build and design floor plans within Auto CAD

  • Supervise all video/audio production operation staff as they pertain to in-house television feeds.

  • Select, train, schedule, motivate, and evaluate staff; provide and coordinate staff training including all video production including training on proper operations and maintenance procedures; work with employees to correct deficiencies; implement discipline and termination procedures. 

  • Perform preventative maintenance on all equipment in the video room, audio area and signage.

  • Act as the liaison with clients and vendors for any IT and telecommunication requests including working with service contract providers on IT needs

  • Service and manage all lighting controls and fixtures

  • Oversee the set-up of events and changeovers; coordinate facility arrangements with concessionaires and vendors

  • Assume management responsibility for all technical services and activities involved in maintenance and operations, including but not limited to audio, visual, sound, and graphics

  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.

  • Assist in budget preparation of supplies, equipment and major purchases in addition to researching, reviewing and presenting new industry state of the art technology and equipment to senior managers. 

  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.

  • Develop and maintain an accurate record keeping system.

    Nonessential Job Functions:

  • Perform other duties and responsibilities as required.

 

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

     

     

     

    EOE, DFWP


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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)

JOB DESCRIPTION

 

Title:                            Shuttle Driver  

Company:                    Spectrum Arena, LP

Location:                      Wells Fargo Center (Philadelphia, PA)

Department:                 Security & Services

Reports To:                  Parking Manager

Supervises:                  No

Status:                         Hourly; Nonexempt

EEO:                            Service Worker

 

Basic Function:

The primary responsibility of this position is to shuttle employees to and from the complex. 

Essential Job Functions:

  • Greet employees
  • Announce the events at the Wells Fargo Center.
  • Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
  • Use respect when responding to co-workers.  Show respect for Wells Fargo Complex property by being safe and clean.
  • Report to Command Center at start of shift, sign in and record time in.
  • Shuttle Drivers will pick-up keys and vehicle book at the Command Center. 
  • Check the book for owner’s card and insurance information.
  • Inspect buses at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Parking Manager will approve and monitor all breaks through the employee lot attendant.
  • Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee.  Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
  • It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High school diploma or equivalent GED; professional driving training from a certified school a plus
  • Must have the standard, valid CDL with C-class passenger
  • Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
  • Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

 

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

Availability Requirements:

  • Shuttle drivers hired after May 1, 1999 must make themselves available for 50% of all event days scheduled during any given month including a minimum of two (2) weekends.

                                      IN A MONTH CONTAINING          YOU MUST BE AVAILABLE

                                       4 Saturdays – 4 Sundays                2 Saturdays – 2 Sundays

                                       5 Saturdays – 4 Sundays                3 Saturdays – 2 Sundays

                                       4 Saturdays – 5 Sundays                2 Saturdays – 3 Sundays

                                       5 Saturdays – 5 Sundays                3 Saturdays – 3 Sundays

To provide employees with optimal notice and to improve our scheduling procedures; the schedule will be finalized and distributed to employees by the 25th of the prior month. In order to accomplish this, the list of events for the following month will be sent to employees along with the finalized schedule for the upcoming month. Employees will be expected to submit their availability by the 22nd of the month.

Shuttle driver assignments will be made based on seniority and availability.

In an effort to staff some of the more demanding events, certain shows will be termed “designated”. All employees are scheduled to work designated events regardless of availability.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you currently live in the Philadelphia, PA area?
2. YES/NO: Have you earned a standard, valid CDL with C-Class passenger?
3. YES/NO: Are you available Mon-Sun, all day and night?


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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - XFINITY Arena Everett (Everett, WA)

Summary:

The Event Manager will manage all aspects of assigned events in XFINITY Arena and the Edward D. Hansen Conference Center from the advance planning stages through the end of the event to ensure overall client and guest satisfaction.  Event managers also oversee building security and parking issues, coordinate communication between event related staff, and interact with local public safety officials to ensure events run smoothly.

 

Essential Functions:   

  • Responsible for planning, coordinating, and facilitating the logistics of events throughout XFINITY Arena and the Edward D. Hansen Conference Center.

  • Assist sales department with prospective client site tours demonstrating the benefits of the Edward D. Hansen Conference Center and providing an overview of how the facility can best suit the needs of the client’s event.

  • Develop and control event budgets including preparing pre-event financial estimates and completing post-event financial settlements based on contractual requirements; ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes.

  • Create and distribute detailed setup and detail sheets prior to every event.

  • Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner.

  • Inspect event space prior to events opening; coach and counsel staff in areas of deficiency to ensure a safe and successful event.

  • Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.

  • Coordinate rebooking portion of the sales process for recurring clients in the Edward D. Hansen Conference Center.

  • Advance and communicate all event information to appropriate departments and staff.

  • Troubleshoot during event preparation and event to ensure that all setups are correct, including making final decisions about policy, procedures, billing and staffing.

  • Oversee all production elements; including security, guest services, operations, catering, cleaning, contracted labor, vendors and other event-related contract services, from set up, to event conclusion.

  • Create work schedules for event and security staff, delegate assignments and review performance and results.

  • Responsible for the Events department role in the execution of event contracts and rental agreements.

  • Act as facility manager on duty for both the Edward D. Hansen Conference Center and XFINITY Arena at Everett as required.

  • Perform other duties and responsibilities as assigned.

 

Qualifications:

  • Minimum of two (2) years of increasingly responsible event management experience in a multiuse facility, convention center or other public assembly facility setting.

  • Bachelor’s degree or better from an accredited college or university.  Major course work in facility management, hospitality, marketing, business administration or related field preferred.

  • Proficient in use of Microsoft Office programs; experience with AutoCAD preferred.

  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V Equipment, and relevant federal, state, and local regulations.

  • Production experience involving banquet and conference events including, non-profit fundraisers, vendor shows, weddings, and meetings.  Experience in audio, video, and lighting production strongly preferred.

  • Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment.

  • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical demands:

  • While performing the essential functions of this position, employee will frequently stand and walk for long periods of time and climb stairs and/or ladders; use hands to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will occasionally lift and/or move up to 40 pounds. Employee will also use close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus.

    Work environment:

  • The essential functions of this position are performed both indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud.     

     

    This job description is subject to change

    EOE. DFWP.


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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF OPERATIONS - XL Center & Rentschler Field (Hartford, CT)

SUMMARY:

The Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s set-up and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to department managers, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

 

ESSENTIAL JOB FUNCTIONS:

·         Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment, capital planning, set-up services, and grounds keeping

·         Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions

·         Assure the highest quality service to all tenants by establishing goals and supervising managers

·         Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work-load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the Assistant General Manager and General Manager

·         Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures

·         Establish, disseminate and monitor work performance and safety standards

·         Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges

·         Effectively handle employee grievances

·         Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program

·         Prepare and administer departmental annual budget

·         Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary

·         Develop and maintain Capital Improvement Project reports and recommendations for the facility

·         Maintain cost records of work performed and prepare cost estimates as requested

·         Prepare invoices for services rendered that are to be used in event settlement

·         Develop and maintain accountings for labor, materials and utilities by event and cost category

·         Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction

·         Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

·         Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)

·         Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects

·         Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies

·         Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits

·         Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary

·         Communicate clearly and concisely in the English language, both orally and in writing

·         Prepare monthly progress reports; prepare and present staff reports and other related correspondence.

·         Maintain knowledge of and ensure compliance with relevant federal, state and local regulations

·         Establish and maintain effective working relationships with staff, contractors and facility users

·         Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

NONESSENTIAL JOB FUNCTIONS:

·         Perform other duties as assigned by the General Manager

PREFERRED QUALIFICATIONS

Experience:

·         A minimum of five (5) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least two (2) years of managerial experience

·         Developing and monitoring a budget related to the operation of a large facility

Education / Training:

·         Bachelors degree in a Sports Management, Business, Engineering or a related field from an accredited college or university; additional years of experience may be substituted for formal education

·         Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.

·         Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.

·         Working knowledge of applicable federal, state, and local laws and regulations.

·         Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations 

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE. DFWP.


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