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Graphic / Video / Multi-Media Design: Technical/Engineering
TECHNICAL COORDINATOR - MassMutual Center (Springfield, MA)

Summary

Under general supervision from the Director of Operations, serves as primary liaison between the MassMutual Center and the telecommunication and network services departments at the Massachusetts Convention Center Authority, our client and provider of these services. Provides general support for all telecommunications, network, and audio visual systems in a customer-focused atmosphere of service exellence.

Status: Fulltime Salary-Non exempt

Job Functions (Including but not limited to):

  • Procide direct support to internal user of telecommunications (phone), data, and audio-visual systems including (but not limited to) PBX, desktop support, network support, portable audio visual equipment, integrated sound systems, video production room, scoreboards and video displays, and marquee.
  • Serve as a primary contact for support of all customer use of telecommunication and network services.
  • Install and support customer orders for the telecommunication, data, and audio-visual services
  • Serve as primary on-site helpdesk person in support of the technical services provided by the MCAA.
  • Maintain complete records of all technology related assets including repair and maintenance logs, preventive maintenance activities performed, quality control checks, accessories inventory, ets., and service provided for each event.
  • Serve as Tier I/II/III troubleshooting support for all technical systems.
  • Assist Director of Operation in the development of operational and capital budgets for area of responsibility.
  • Ensure complete satisfaction with regard to customer interface with all building technical systems and services.
  • Maintain current knowledge of technical systems including emerging technologies.
  • Serve as advisor to senior management on issues related to areas of responsibility.
  • Answer questions and provide information to facility customers; conduct facility tours as needed.
  • Communicate clearly and concisely in the English language, both orally and in writing.
  • Conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate.
  • Perfom all other duties required.

Qualifications: Special Knowledge and Abilities

Knowledge of:

  • MUst have strong general technical orientation.
  • Working knowledge of telephone systems (PBS) and principles of telecommunicatoin wiring and installation.
  • Strong working knowledge of data networking principles, including wiring and coniguration of network solutions.
  • Ability to troubleshoot network issues including understanding of IP addressing, routing and fire walls
  • Knowledge of how to terminate and test connections of CAT3, CAT5, CAT6, and fiber to various types of switches, hubs, clocks (including 110, 66, and Panduit) and various A/V cabling.
  • Strong service orientation including ability to provide friendly service to both internal and external customers under tight deadlines and high pressue schedule.
  • Ability to successfully perform multiple tasks.
  • Strong working knowledge of all desktop applications, including operating systems, office applications and database applications.
  • Thorough konwledge of audio visual systems including sound, lights, and projection.

Ability to:

  • Plan and service the installation of temporary data, phone, and other AV connections in support of large events including the ability to work around a busy show floor.
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement reccomendations in support of departmental objectives.
  • Communicate clearly and concisely in the English language, both orally and in writing. Report all discrepancies or concerns to supervisors.
  • Communicate clearly and concisely, both orally and in writing.
  • Work as an individual and in a team environment.
  • Estimate, plan, schedule and complete projects within budget and in a timely manner
  • Climb stairs, ladders, and lift 50 lbs unaided.
  • Function in a fast paced, high pressure environment.
  • Comply with all federal, state, and local regulations.
  • Work in accordance with the standard operating procedures of the facility.
  • Practice a high level of customer service.
  • Establish and mantain effective working relationships with staff, contractors, and facility users.
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.

Preferred Qualitifactions

Experience:

  • Minimum (5) years experience providing AV, telecommunications, and/or Tier I/II help desk support in a busy environment. Experience providing these services in hotel or convention center environment is a plus.

Education/Training:

  • Degree from an accredited college or university with major course work in information technology or other area of technical study
  • Additional years of expreince may be substituted for formal educatoins
  • Certifications from InfoComm, Cisco, Microsoft, or Avaya (Difinity) Preferred

Licenses or Certificates:

  • Posession of or ability to obtain a current CPR certificate.
  • Posession of or ability to obtain a Massachusetts drivers license.
  • Ability to obtain scissir lift and boom lift certificaion.

EOE. DFWP.


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Graphic / Video / Multi-Media Design: Audio/Video Editing and Production
PART-TIME AUDIO VISUAL TECH - Overland Park Convention Center (Overland Park, KS)

JOB TITLE:               PART-TIME AUDIO VISUAL TECH

Reports to:                AV Manager and/or FT AV Tech

Supervises:              None

Status:                      Non - Exempt

SUMMARY:

Under general supervision assists in performing responsible technical work within the Audio Visual Department; operates technical media equipment for events and performances at OPCC.

PREFERRED QUALIFICATIONS:

  • High school diploma and one year experience in audio visual and technical media coordination and operation, preferably in a convention, theater, arena or hotel environment.

  • Possession of, or ability to obtain a Missouri driver’s license

Special Knowledge of:

  • Knowledge of audio-visual equipment and electronic services in public assembly settings

  • Operational characteristics of events

  • Knowledge of personal computers and computerized audio-visual systems

  • Terminology used in entertainment/convention/public assembly settings

  • Relevant federal, state and local regulations

  • Ability to use tools and equipment properly and safely.           

RESPONSIBILITIES: (including, but not limited to):

  • Sets up, operate and tear down all in-house equipment and rented or client provided audio-visual equipment

  • Performs both preventive and corrective maintenance to all in-house Audio Visual Services equipment.

  • Consults with clients regarding Media Services requirements.

  • Provides technical advising to other departments upon request

  • Trouble-shoots Media Services sound and lighting systems.

  • Work a flexible work schedule including early mornings, days, evenings, weekends, holidays

ACCOUNTABILITIES:

  • Operational characteristics of media equipment usage and applications

  • Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to: principles of event staging and performance equipment, lighting and sound equipment, rigging safety, and audio visual equipment

  • Recognize audio visual related challenges, analyze and identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.


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