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Information Technology: Computer Information Systems
INFORMATION SECURITY AND COMPLIANCE ANALYST - Paciolan (Irvine, CA)

Paciolan is looking for a detail oriented, experienced Information Security Analyst to own responsibility for managing critical aspects of security operations involving the evaluation, identification and mitigation of network, systems and application vulnerabilities. This position will report to the Director of Systems Operations and Security and will play a key role in the advancement of the information security program supporting Paciolan’s ticketing, fund-raising and marketing platforms. The successful candidate will assist in driving efforts towards global security and compliance framework and help manage the compliance and certification programs. The selected individual will work closely with customers to ensure compliance with data security requirements.

What the role invovles:

  • Maintenance of the Paciolan compliance certification program

  • Coordination and maintenance of appropriate compliance accreditations, e.g. SOC1, SOC2, PCI-DSS and others

  • Lead the completion of customer driven information security audits and assessment questionnaires

  • Work closely with customers to ensure compliance with data security contractual requirements and develops remediation plans for any gaps

  • Perform information security risk assessments and serve as an internal auditor for security issues when appropriate

  • Coordinate with Internal Audit to provide input on audit scopes, control selection, and target selection, facilitates the audit execution and follow-up activities

  • Ensure compliance with Paciolan’s Security Policies and Standards through periodic internal audits and reviews

  • Manage security and compliance deficiencies and incidents through identifying and documenting the findings, monitoring the remediation, and responsible for their successful closure to increase the security and compliance maturity of the Paciolan ticketing platform

  • Establish and report on metrics to measure effectiveness of the security and compliance framework and publishes quarterly metrics reports

  • Initiate, facilitate, and promote activities to create information security awareness within Paciolan internal Development and Quality Assurance departments.

  • Development of information security training as necessary

  • Publish and communicate implementation of policies, standards, and procedures throughout the organization

  • Ensure clear and early communication of security & compliance audit results and ensure senior management and relevant parties are kept informed of progress

  • Assist users in finding secure methods and practices to meet business needs

  • Maintain an active familiarity with existing and emerging threats and vulnerabilities, and recommend changes to policies, tools and procedures accordingly

  • Collaborate with team leads, clients, engineers, and developers to appropriately translate functional needs into technical security requirements

  • Assists in the Business Continuity, Incident Response and Disaster Recovery program, working with business leads to help facilitate the business impact analysis, plan development, table-top sessions and DR tests

  • Participate in hands on activities with technologies and tools associated with deploying and maintaining secure environments as needed


    What the role involves:

  • 5+ year’s Information Security experience in a mid-to-large size organization

  • Self-starter with ability to manage multiple concurrent projects with strong analytical, organizational, time management and oral/written communication skills

  • Proven track record and strong comfort level conducting articulate and professional presentations in face-to-face audit meetings with external auditors and customers

  • Previous experience with PCI-DSS, SOC1, SOC2

  • Ability to demonstrate current knowledge base of legal and regulatory issues and information security practices (e.g. ISO, GIAC, COBIT etc.)

  • Bachelor’s degree required, Masters or advanced degree is desirable

  • CISSP, CISM, or CISA preferred


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Information Technology: Computer Information Systems
QA ENGINEER - Paciolan (Irvine, CA)

Paciolan is seeking a Quality Assurance Engineer to join our Quality Assurance team.  As a part of the QA team you will be responsible for leading testing efforts for product releases.  This includes identifying and developing test strategies, test plans, test schedules and develop automation scripts to ensure quality software released to our customers on time while effectively communicating test results and participating in improving testing overall process.

The ideal candidate will possess a technical background and have experience in creating documentation to effectively communicate test results. This is an integral  role within the QA team as you will work will work with cross functional teams to ensure all testing is providing as much coverage as possible. In addition, the role will include monitoring the software engineering processes and methods used to ensure quality, including assuring that standards and procedures are established and are followed throughout the software acquisition life cycle.

What the position involves:

  • Analyze business requirements and design documents to define test objectives for test assignments
  • Develop test plan, write test case and perform testing

  • Develop and maintain automated test scripts in a manner consistent with existing standards
  • Facilitate functional, performance, load, regression, integration test planning and execution of automation test scripts

  • Test environment setup, developing test tools and utilities

  • Participate in improving overall quality processes

  • Apply software development and testing methods

  • Provide overall view of test project status, assess situations to determine the importance, urgency and risk

  • Provide ownership of your test schedule.  Prepare and execute test plan

  • Manage multiple software project deliverable at the same time, understanding all underlying dependencies

  • Monitor the progress of the test plan and make adjustments as necessary to ensure the successful completion of the project

  • Work cooperatively and effectively with others to set goals, resolve problems, and make suggestions that enhance organizational effectiveness

  • Suggest, develop and implement best practices for all test related activities

  • Communicate plans and status, and escalate issues as required

  • Lead and positively influence others to achieve results that are in the best interest of the business

What is required of you:

  • BS degree or equivalent with 5-10 years of working QA and test automation experience

  • Strong technical knowledge

  • Strong working knowledge of Linux, MySQL, Oracle and Cassandra

  • Hands on work experience in Agile environment

  • Knowledge of C++, Unix, Java, Java Script, ODBC, HTML, Oracle and Selenium

  • Demonstrated expertise with performance/load test tools and automation script development

  • White box testing experience

  • Experience with multi-tiered system operations, including web, application, and database operational

  • Excellent oral and written communication skills with ability to communicate testing approaches in succinct and effective manner to all level of DEV/QA team

  • Excellent analytical and problem solving skills

  • Detail oriented and ability to work independently with minimum supervision

  • Ability to meet challenging deadlines

  • Flexible and able to learn quickly in dynamic environment

  • Knowledge of ticketing operations/software is a big plus!

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Information Technology: IT Database Management/Services
MANAGER, INFORMATION TECHNOLOGY FIELD OPERATIONS - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage company providing services to arenas, stadiums, casinos, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

Manager, Information Technology Field Operations is a newly created position that is a part of a 20 person Information Technology department.  This employee will serve as the field operations lead and will report to the Senior Manager, Information Technology.  Specific focus includes rallying the team into one operating unit with one set of processes, policies and standards that enables our employees to grow our business.  The role has 5 team members with 3 direct reports. The team is a virtual team located in Irvine, CA and Tampa Bay, FL.  This position will be key in launching our field operations IT strategy to support the life cycle of the client relationship by active participation in the RFP process and on-boarding.  The key focus for the first six months of this position is to work primarily with Ovations Food Services Home Office supporting the corporate and field employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Focuses on ensuring the stability and security of all network, hardware and software solutions for our Field Operations

  • Launches field operations IT strategy to support the life cycle of the client relationship by participating in the RFP process, onboarding and establishing preferred vendor relationships

  • Establishes and builds a business partner model with Global Spectrum, Ovations and Paciolan to anticipate opportunities to move the business forward

  • Supports the Field Operations teams to ensure key performance indicators are established, efficiencies are implemented where possible and skill sets across the IT organization are engaged and leveraged when needed

  • Oversees the development and implementation of a turnkey approach to POS systems throughout Field Operations

  • Leads the Field Operations team to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion

  • Supports the launch of new product offerings through systems, technology, data warehousing and privacy/security support

  • Collaborates with the IT Leadership team to plan for enterprise deployment of key policies, procedures and processes in alignment with the OneComcast-Spectacor approach

  • Engages direct reports in performance management and training initiatives that support their growth and development as Information Technology professionals

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Collaborate and build consensus across various business units and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, performance goals, and OneComcast-Spectacor.

  • Scope and organize work strategically based on priorities, team skill sets and project interdependencies.

  • Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Knowledge of PCI and Cyber Security standards.

  • Experience with implementation and support of Point of Sale systems.

  • Experience in the following is preferred: Windows Server 2008, VMWare, Windows MS SQL 2005 and above,  PCI DSS 3.0, Google Apps for Business,  SAN/Host Infrastructure

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • BS in Information Systems from an accredited college/university.

  • Advanced degree (MBA/MA/MS) preferred.

  • Years of experience general requirements:

    • 6-8 years of IT experience,

    • 3+ years of experience in strategic implementation of sophisticated IT initiatives, and

    • 5+ years of experience in an IT staff management position.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

EOE. DFWP.


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Information Technology: Computer Information Systems
INFORMATION TECHNOLOGY APPLICATION SPECIALIST - Wells Fargo Center (Philadelphia, PA)

 

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage services to arenas, stadiums, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

The Information Technology Application Specialist is a new position, reporting to the Technical Project Manager. Specific focus includes support and implementation of enterprise applications. A core function will be to work with business leaders to identify business requirements and leverage technology to reduce costs and better serve our internal and external customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitates new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develops and maintains internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Works with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partners with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promotes excellence in quality and customer service through work performed individually or as part of a team.

  • Communicates application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Maps system functionality and use to policies.

  • Other duties and responsibilities as assigned

    CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and One Comcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.

    EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


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Information Technology: Network Administration/Services
INFORMATION TECHNOLOGY, NETWORK ADMINISTRATION - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage services to arenas, stadiums, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

The Network Administrator will be part of 4 person Network Engineering team and will report to the Senior Manager, Engineering.  Specific focus includes monitoring and supporting the Comcast-Spectacor network infrastructure including all switches and servers to ensure stability and security of all systems.  

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Supports day-to-day network operations, focusing on uptime, availability, and support.
  • Works regular business hours, 9am to 6pm, with some evening/weekend work
  • Handles all support issues in a professional manner quickly and completely
  • Performs daily system administration every morning.
  • Supports production systems with primary or secondary responsibilities.
  • Implements new systems as part of a project team.
  • Maintains documentation for network structure, issues and support.
  • Maintains hardware and software configuration images.
  • Follows established security policies and procedures.
  • Performs preventative maintenance for all network systems and services.
  • Other duties and responsibilities as assigned.

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Strong communication and interpersonal skills
  • Minimum of 1 year network administration or comparable experience
  • Experience working daily in a team environment and on projects under the guidance of a project manager.
  • Experience in the following is preferred: Windows 2008 and 2012R2 Server, VMWare ESX, XenApp and Xen Desktop, Active Directory, Cisco Switching equipment, and Firewall (Palo Alto preferred)

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • Bachelor’s Degree in Computer Science.  Network+ or CCNA preferred.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


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Information Technology: Computer Information Systems
SENIOR MANAGER INFORMATION TECHNOLOGY - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage services to arenas, stadiums, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

The Senior Manager, Information Technology is a newly created position will serve as the engineering and field operations lead for a newly centralized IT function.  Specific focus includes rallying the team into one operating unit with one set of processes, policies, etc. that enables our employees to grow our business.  The role has 11 team members with 5 direct reports and 6 others that report to a manager.  The team is co-located in Philadelphia, PA; Irvine, CA; and Tampa Bay, FL.  This position requires someone with a strong sense of urgency and someone who can drive action and rapid change while integrating systems, security and architecture across all lines of business.  

Top three priorities (in rank order) include:

  1. Leading the engineering team on the One Domain, One Email and IDM projects that further align Comcast-Spectacor IT with Comcast Cable IT.

  2. Serving as the IT lead for managing the IT elements of the enterprise Security Awareness Program in conjunction with the governance team. 

  3. Launching our next gen approach to IT Field Operations that rallies the IT team and the field employees around one strategy of IT support.  This includes overseeing all Ovations IT operations while this Senior Manager hires the new Manager of IT Field Operations role.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Develops enterprise-wide engineering/IT architecture strategy to support the achievement of the overall organization’s growth strategy and business objectives.

  • Launches field operations IT strategy to support the life cycle of the client relationship by participating in the RFP process, onboarding and establishing preferred vendor relationships

  • Researches and recommends new and emerging technologies and services within set budget that will enhance Company's overall business performance.

  • Oversees all network, hardware, and software upgrades and ensures quick and efficient execution with minimal interruption of the company's daily activities.

  • Leads the department to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion.

  • Supports the launch of new product offerings through systems, technology, data warehousing and privacy/security support.

  • Defines and implements consistent key IT key performance indicators across all lines of business and enhance the operational focus of the IT department.

  • Anticipates process-centric, people-centric, and operations-centric ideas, issues and opportunities to move the business forward.

  • Works with the executive management to establish a sound plan for performance management, talent management, training, and a diversity strategy that drives organizational objectives.

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Bring immediate credibility to the information technology function through functional qualifications, leadership skills, and the highest levels of integrity.

  • Collaborate and build consensus across various departments and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, performance goals, and OneComcast-Spectacor.

  • Scope and organize work strategically based on priorities, team skill sets and project interdependencies.

  • Attract, develop and retain strong talent as well as build and motivate high performance teams.

  • Influence, engage and inspire stakeholders with superior interpersonal and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Demonstrate resourcefulness in setting priorities and guiding investment in people and systems.

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • A BS/BA degree from an accredited college/university.

  • Advanced degree (MBA/MA/MS) preferred.

  • Years of experience general requirements:

    • 10+ years of IT experience,

    • 7+ years of experience in strategic implementation of sophisticated IT initiatives, and

    • 5+ years of experience in an IT staff management position.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


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