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Current available jobs in Information Technology:





Information Technology: IT Database Management/Services
IT/AV MANAGER - PPL Center (Allentown, PA)

SUMMARY:

This position shall provide “troubleshooting, installation, maintenance and show control services…” for the facility including video production, audio, and digital signage if applicable as well as oversee all IT functions of the facility.

QUALIFICATIONS:

- Minimum 1 - 2 years of related experience in Audio/Visual Support in a public assembly venue.

- Proficient in the use of personal computer software including Microsoft Office applications, event management software and Internet proficiency, Windows Remote Desktop Client,

- Bachelor’s degree from an accredited college or university with major coursework in a related field required.

- Must be able to work regular business hours as well as evenings, weekends, holidays and events as required.

- Must demonstrate excellent customer service, listening and communication skills.

- Ability to prioritize and handle multiple assignments under tight deadlines.

- Experience with specialized training and in technical services area a must

- Demonstrated knowledge of supervisory skills and principles

- Solid knowledge of Microsoft operating systems

- Solid understanding of connecting and setting up Windows PC to an existing network

- Troubleshooting basic computer hardware and software issues including Outlook email support

- Willing to be on call for emergency technical support

- Experience with ANC, Daktroniks or other comparable LED control system

- Ability to troubleshoot digital video routing, patching, and signal issues on professional grade video system

- Basic understanding of fiber-optics

- Experience working with professional grade video cameras

- Ability to be taught and quickly learn new audio visual and information technology control systems and software

- Solid understanding of HD-SDI video patching/routing, fiber routing a plus

JOB FUNCTIONS

- Oversee a part-time staff of 8-10 per event including: camera crew (3-5), audio tech (1), director (1), replay (1), graphics (2).

- Work with show staff in facilitating house video production.

- Schedule crew calls for events

- Send part time a/v crew payroll to accounting department after each event

- Train part time crew members on house audio visual gear

- Consult with clients regarding audio visual needs and changes.

- Support building phone systems including troubleshooting broken phones, running new lines for shows, adding new employees into server

- In-Game responsibilities include performing as the Technical Director / Producer.
Produce/Edit in-house video/audio production, which may include team highlight video, marketing tapes, PR tapes, television commercials, etc.

- Oversee repair and maintenance of all in-house installed audio systems and digital signage.

- Keep equipment up to date with all firmware/software upgrades

- Maintain active list of all equipment’s warranty status

- Maintain video equipment and control room.

- Work with dealers, installers to plan annual system maintenance and contact appropriate parties for help when a warranty item needs to be fixed

- Set up, operate, troubleshoot, and tear down audio visual equipment for conventions, concerts, stage productions, speeches meetings, social functions and a variety of other events and performances. Including analogue/digital audio consoles, self-powered speakers, microphones

- Assist contracted IT support with technical needs with the facility including:

- Ensure all IT and phone needs of each event are met

- Maintain the Troubleshoot internet connections and ISPs

-  Maintain buildings RF/Cable systems (In-house video feeds)

- Ensure prompt service to all employees with all needs, troubleshooting and on-site technology

- Set expectations with all Event Managers concerning IT and phone request for events

- Connect route and distribute telecommunication and internet services to client meeting spaces throughout the facility as requested by clients

- Provide technical advising to other departments.

- Work with Marketing Department to produce event specific audiovisual marketing materials.

- Operate outside rented or client provided equipment.

- Recommend audio visual equipment and services to accommodate clients’ needs.

- Perform both preventative and corrective maintenance to all in-house audio visual equipment and make technical recommendations for improvement as needed.

- Work with staff and clients in the pre-event planning stages of events.

- Recommend new services and equipment to be state of the art and heighten revenue.

- Recommend appropriate staffing coverage and work flow for booked events.

- Assume additional responsibilities helping with Operations and Events as needed.

- Perform other duties as assigned

Important Systems to Know

  • Lutron, Extron, Crestron or similar automated control software

  • ANC, Daktronics or other comparable LED control system

  • Yamaha Digital Audio Control Systems (M7CL to be specific)

  • Ross video mixing consoles or comparable digital video mixing controller

  • Newtek and BlackMagic Video Gear

  • Audio systems designed by AVI-SPL (I say this because almost every AVI-SPL system is designed exactly the same, you know one, you know them all)

  • ClearCom, Telex or comparable show communication technology

EOE, DFWP


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Information Technology: Computer Information Systems
IT ENGINEER - Spectra Ticketing and Fan Engagement (Irvine, CA)

Spectra Ticketing & Fan Engagement (formerly Paciolan) is seeking an experienced IT Engineer to take responsibility for screening, referring and diagnosing internal inquiries and work requests as they relate to the maintenance of computers and related systems. This role will also be responsible for the overall network and telecom administration of the Irvine office including Windows Server Administration and end-user helpdesk support. This key support role will include taking ownership of help desk tickets received from employees and following through to resolution to ensure that the proper solution has been delivered. The ideal candidate will have a proven track record of providing first class customer service, possess a strong sense of urgency and thrive in a team oriented, collaborative environment. 

What the position involves:

  • Provide first-level contact and problem resolution for all users with hardware/software issues

  • Provide accurate and timely logging of problems and resolution for problems in the Spiceworks (Helpdesk Ticket) system

  • Document, maintain, upgrade or replace hardware and software systems

  • Support and maintain user account information including rights, security and systems groups

  • Administer the day-to-day operations of all Windows/Linux-based Servers; solve problems on Window/Linux platforms

  • Administer MS Exchange email according to Corporate IT Standards (email environment consist of Exchange, Active Directory, Administer various Windows Servers, Linux Servers, Cisco R+S)

  • Ensure tape backup procedures are followed accordingly and proper backups are stored in a secure location on a regular basis

  • Administer the day-to-day operations of telecommunications systems as well as telecom circuits (Cell Phones, Cisco and Zeacom Call Center); respond to telecom circuit outages, server outages and AC server outages, after-hours as needed

  • Respond to major computer problems after-hours as needed

  • Manage the disaster recovery of the servers and workstations with various Symantec backup solutions.

  • Administer and support end users with Sage MAS500 accounting and various finance applications

  • Manage physical security, such as cameras and maintain access badge server

  • Record and track IT financial assets

  • Monitor internal network environment

  • Prepare and assemble computers, network, and A/V for trade shows and training sessions

    What is required of you:

  • Associates or Bachelors Degree – preferably in Information Systems/Technology or Computer Science

  • 3+ years experience in Information Technology, MS Windows NT network administration, helpdesk, or other computer technical positions

  • Expertise with:

      • Windows 2003 / 2008 / 2012 server

      • Windows 7 /8.1  workstations

      • OSX

      • Linux

      • Standard software packages (MS Office, MS Exchange, Adobe, Chrome/IE/Firefox/Citrix/VMWare, etc)

  • Strong knowledge and hands on work experience with:

      • Network operations, software and hardware support

      • Networking– specifically TCP/IP, subnetting, routing protocols, and ACLs

      • Email standards (SMTP, POP3, IMAP)

      • Telecommunications Systems – preferably Cisco systems

    • Must be available on an on-call rotational basis – 24hrs per day, 7 days per week;  must be willing to carry mobile phone at all times

  • Some travel is required

    • Excellent customer service skills including initial contact through problem resolution

  • Strong problem solving skills; ability to visualize a problem and think abstractly to work through and solve it

  • Exceptional interpersonal and communication skills, with a focus on rapport-building, listening, and questioning skills

  • Ability to effectively prioritize and execute tasks in a fast paced environment

  • Microsoft certification a plus (MCSE)!


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Information Technology: Computer Information Systems
SENIOR QA AUTOMATION ENGINEER - Spectra Ticketing and Fan Engagement (Irvine, CA)

Paciolan is seeking a Sr. Quality Assurance Automation Engineer to join our Quality Assurance team.  As a part of the QA team you will be responsible for developing and maintaining automation environment, which includes selenium Hub, node, Web Driver and Remote Driver, and developing and maintaining automation scripts for an existing automation suite along with documentation to effectively communicate test results. The ideal candidate will possess a technical background and have experience in creating documentation to effectively communicate test results. This is an integral role within the QA team as you will work with other members of the QA team and ensure automated tests are providing as much test coverage as possible. In addition, the role will include monitoring the software engineering processes and methods used to ensure quality, including assuring that standards and procedures are established and are followed throughout the software acquisition life cycle.


What the position involves:

  • Develop and maintain distributed automation VM environment with selenium Hub and Node
  • Partner with Senior Automation Engineer to facilitate functional, regression, integration test planning and execution

·         Develop and maintain automated test scripts in a manner consistent with existing standards.

  • Establish continuous integration process and environment.
  • Test environment setup, developing test tools and utilities.
  • Participate in improving overall quality processes
  • Collaborate with Software Engineering team to ensure that automation does not break and is kept current, especially in relation to rapid release cycles and challenging deadlines

·         Collaborate with the Product Management team to review product requirements as well as QA & Customer Support teams to triage, detect and test bugs with rapid turnaround

What is required of you:

  • BS Degree with 8-10 years of working QA and Test automation experience with selenium grid and web driver.
  • Ability to:
    • Automate testing using selenium remote driver and web driver
    • Configure with selenium Hub and Node
    • Run automation test on different browser, Tablet and Mobile
  • Experience in the following:
    • Running automation test in cloud.
    • TestNG.
    • Web Services (REST API) Automation.
  • Expertise in QA principles, testing and procedures
  • Proven track record in operating successfully within an Agile environment
  • Strong technical skills including:
    • Proficiency in Java, Unix, DB2, WebSphere, MySQL, Oracle
    • Knowledge of Json, XML, TestNG, Java Script, ODBC, HTML, Loadrunner, Working experience with performance/load test tools an automation script development.
    • White box testing experience
  • Excellent oral and written communication skills; proven ability to communicate testing approaches in a succinct and effective manner to all levels of the QA team
  • Good analytical skills, detailed oriented; proven track record in ability to meet challenging deadlines
  • Proficiency with Shell scripting on Linux OS platforms and knowledge of ticketing operations/software are a huge plus!

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Information Technology: Programmer
SYSTEM ENGINEER - Spectra Ticketing and Fan Engagement (Irvine, CA)

Paciolan is seeking an experienced System Engineer to configure our Application Deployment and manage our Development Infrastructure Environment. This is a highly scalable, enterprise and N-Tire Web Centric application. The role involves working closely with the architecture and development teams to automate deployment as well as manage the infrastructure and deployment.  The System Engineer plays a key role in the support of critical operational services such as security, system deployment, configurations, automation, monitoring, backup and recovery in a fast-paced, high volume environments. Excellent communication skills and strong customer service skills, along with the ability to work well in team settings are key factors for the successful candidate.

What the position involves:

·         Manage Application Configuration and Deployment

o    Monitor new versions/patches of the Linux, and Development Software such as Stash, Bamboo, Traffic Server, Apache, JBoss/Tomcat, JVM, Cassandra, Elastic Search, Oracle, MySql, etc…

o    Work with the Architecture team for rolling out the new versions and/or patches

o    Manage deployment configurations

o    Manage development configurations

o    Work with software vendors to integrate their installation/upgrade into our automated deployment process

·         Development

o    Participate in:

§  Architecture Scrum team

§  Architecture design discussion as required

§  Benchmark and load testing

o    Work with Developers, QA and TechOp to review and finalize the deployment note for each release

·         Manage and monitor Lab Infrastructure Environments

·         System support

o    Assist the development teams in configuration and troubleshooting system related issues

o    Recreate deployment/production issues in the lab

 

What is required of you:

·         Bachelor’s degree in Computer Science or related field, or equivalent work experience

·         Scripting knowledge such as Linux shells, Node.js, Python, Perl

·         Redhat and CentOS installation and configuration

·         Installation and basic configuration of Oracle and/or MySql, JBoss and Apache

·         Comfortable in working both with minimal supervision as well as in a team environment

·         Proven ability to effectively communicate, both orally and in writing, issues and recommendations to all levels of the organization

Skills/experience that are a plus!

·         Working knowledge of Network Attached Storage (NAS) such as NetApp

·         Working knowledge of XEN hypervisor

·         Cassandra, Spark/Hadoop, Elastic Search

·         Kafka, Traffic Server

·         Docker, SlatStack, Ansible, Puppet or Chef

·         AWS or Google cloud

DFWP. EOE.


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Information Technology: IT Database Management/Services
MANAGER, INFORMATION TECHNOLOGY FIELD OPERATIONS - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage company providing services to arenas, stadiums, casinos, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

Manager, Information Technology Field Operations is a newly created position that is a part of a 20 person Information Technology department.  This employee will serve as the field operations lead and will report to the Senior Manager, Information Technology.  Specific focus includes rallying the team into one operating unit with one set of processes, policies and standards that enables our employees to grow our business.  The role has 5 team members with 3 direct reports. The team is a virtual team located in Irvine, CA and Tampa Bay, FL.  This position will be key in launching our field operations IT strategy to support the life cycle of the client relationship by active participation in the RFP process and on-boarding.  The key focus for the first six months of this position is to work primarily with Ovations Food Services Home Office supporting the corporate and field employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Focuses on ensuring the stability and security of all network, hardware and software solutions for our Field Operations

  • Launches field operations IT strategy to support the life cycle of the client relationship by participating in the RFP process, onboarding and establishing preferred vendor relationships

  • Establishes and builds a business partner model with Global Spectrum, Ovations and Paciolan to anticipate opportunities to move the business forward

  • Supports the Field Operations teams to ensure key performance indicators are established, efficiencies are implemented where possible and skill sets across the IT organization are engaged and leveraged when needed

  • Oversees the development and implementation of a turnkey approach to POS systems throughout Field Operations

  • Leads the Field Operations team to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion

  • Supports the launch of new product offerings through systems, technology, data warehousing and privacy/security support

  • Collaborates with the IT Leadership team to plan for enterprise deployment of key policies, procedures and processes in alignment with the OneComcast-Spectacor approach

  • Engages direct reports in performance management and training initiatives that support their growth and development as Information Technology professionals

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Collaborate and build consensus across various business units and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, performance goals, and OneComcast-Spectacor.

  • Scope and organize work strategically based on priorities, team skill sets and project interdependencies.

  • Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Knowledge of PCI and Cyber Security standards.

  • Experience with implementation and support of Point of Sale systems.

  • Experience in the following is preferred: Windows Server 2008, VMWare, Windows MS SQL 2005 and above,  PCI DSS 3.0, Google Apps for Business,  SAN/Host Infrastructure

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • BS in Information Systems from an accredited college/university.

  • Advanced degree (MBA/MA/MS) preferred.

  • Years of experience general requirements:

    • 6-8 years of IT experience,

    • 3+ years of experience in strategic implementation of sophisticated IT initiatives, and

    • 5+ years of experience in an IT staff management position.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

EOE. DFWP.


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