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Information Technology: Computer Information Systems
SENIOR QA AUTOMATION ENGINEER - Paciolan (Irvine, CA)

Paciolan is seeking a Sr. Quality Assurance Automation Engineer to join our Quality Assurance team.  As a part of the QA team you will be responsible for developing and maintaining automation environment, which includes selenium Hub, node, Web Driver and Remote Driver, and developing and maintaining automation scripts for an existing automation suite along with documentation to effectively communicate test results. The ideal candidate will possess a technical background and have experience in creating documentation to effectively communicate test results. This is an integral role within the QA team as you will work with other members of the QA team and ensure automated tests are providing as much test coverage as possible. In addition, the role will include monitoring the software engineering processes and methods used to ensure quality, including assuring that standards and procedures are established and are followed throughout the software acquisition life cycle.


What the position involves:

  • Develop and maintain distributed automation VM environment with selenium Hub and Node
  • Partner with Senior Automation Engineer to facilitate functional, regression, integration test planning and execution

·         Develop and maintain automated test scripts in a manner consistent with existing standards.

  • Establish continuous integration process and environment.
  • Test environment setup, developing test tools and utilities.
  • Participate in improving overall quality processes
  • Collaborate with Software Engineering team to ensure that automation does not break and is kept current, especially in relation to rapid release cycles and challenging deadlines

·         Collaborate with the Product Management team to review product requirements as well as QA & Customer Support teams to triage, detect and test bugs with rapid turnaround

What is required of you:

  • BS Degree with 8-10 years of working QA and Test automation experience with selenium grid and web driver.
  • Ability to:
    • Automate testing using selenium remote driver and web driver
    • Configure with selenium Hub and Node
    • Run automation test on different browser, Tablet and Mobile
  • Experience in the following:
    • Running automation test in cloud.
    • TestNG.
    • Web Services (REST API) Automation.
  • Expertise in QA principles, testing and procedures
  • Proven track record in operating successfully within an Agile environment
  • Strong technical skills including:
    • Proficiency in Java, Unix, DB2, WebSphere, MySQL, Oracle
    • Knowledge of Json, XML, TestNG, Java Script, ODBC, HTML, Loadrunner, Working experience with performance/load test tools an automation script development.
    • White box testing experience
  • Excellent oral and written communication skills; proven ability to communicate testing approaches in a succinct and effective manner to all levels of the QA team
  • Good analytical skills, detailed oriented; proven track record in ability to meet challenging deadlines
  • Proficiency with Shell scripting on Linux OS platforms and knowledge of ticketing operations/software are a huge plus!

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Information Technology: Programmer
SYSTEM ENGINEER - Paciolan (Irvine, CA)

Paciolan is seeking an experienced System Engineer to configure our Application Deployment and manage our Development Infrastructure Environment. This is a highly scalable, enterprise and N-Tire Web Centric application. The role involves working closely with the architecture and development teams to automate deployment as well as manage the infrastructure and deployment.  The System Engineer plays a key role in the support of critical operational services such as security, system deployment, configurations, automation, monitoring, backup and recovery in a fast-paced, high volume environments. Excellent communication skills and strong customer service skills, along with the ability to work well in team settings are key factors for the successful candidate.

What the position involves:

·         Manage Application Configuration and Deployment

o    Monitor new versions/patches of the Linux, and Development Software such as Stash, Bamboo, Traffic Server, Apache, JBoss/Tomcat, JVM, Cassandra, Elastic Search, Oracle, MySql, etc…

o    Work with the Architecture team for rolling out the new versions and/or patches

o    Manage deployment configurations

o    Manage development configurations

o    Work with software vendors to integrate their installation/upgrade into our automated deployment process

·         Development

o    Participate in:

§  Architecture Scrum team

§  Architecture design discussion as required

§  Benchmark and load testing

o    Work with Developers, QA and TechOp to review and finalize the deployment note for each release

·         Manage and monitor Lab Infrastructure Environments

·         System support

o    Assist the development teams in configuration and troubleshooting system related issues

o    Recreate deployment/production issues in the lab

 

What is required of you:

·         Bachelor’s degree in Computer Science or related field, or equivalent work experience

·         Scripting knowledge such as Linux shells, Node.js, Python, Perl

·         Redhat and CentOS installation and configuration

·         Installation and basic configuration of Oracle and/or MySql, JBoss and Apache

·         Comfortable in working both with minimal supervision as well as in a team environment

·         Proven ability to effectively communicate, both orally and in writing, issues and recommendations to all levels of the organization

Skills/experience that are a plus!

·         Working knowledge of Network Attached Storage (NAS) such as NetApp

·         Working knowledge of XEN hypervisor

·         Cassandra, Spark/Hadoop, Elastic Search

·         Kafka, Traffic Server

·         Docker, SlatStack, Ansible, Puppet or Chef

·         AWS or Google cloud

DFWP. EOE.


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Information Technology: IT Database Management/Services
MANAGER, INFORMATION TECHNOLOGY FIELD OPERATIONS - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage company providing services to arenas, stadiums, casinos, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

Manager, Information Technology Field Operations is a newly created position that is a part of a 20 person Information Technology department.  This employee will serve as the field operations lead and will report to the Senior Manager, Information Technology.  Specific focus includes rallying the team into one operating unit with one set of processes, policies and standards that enables our employees to grow our business.  The role has 5 team members with 3 direct reports. The team is a virtual team located in Irvine, CA and Tampa Bay, FL.  This position will be key in launching our field operations IT strategy to support the life cycle of the client relationship by active participation in the RFP process and on-boarding.  The key focus for the first six months of this position is to work primarily with Ovations Food Services Home Office supporting the corporate and field employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Focuses on ensuring the stability and security of all network, hardware and software solutions for our Field Operations

  • Launches field operations IT strategy to support the life cycle of the client relationship by participating in the RFP process, onboarding and establishing preferred vendor relationships

  • Establishes and builds a business partner model with Global Spectrum, Ovations and Paciolan to anticipate opportunities to move the business forward

  • Supports the Field Operations teams to ensure key performance indicators are established, efficiencies are implemented where possible and skill sets across the IT organization are engaged and leveraged when needed

  • Oversees the development and implementation of a turnkey approach to POS systems throughout Field Operations

  • Leads the Field Operations team to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion

  • Supports the launch of new product offerings through systems, technology, data warehousing and privacy/security support

  • Collaborates with the IT Leadership team to plan for enterprise deployment of key policies, procedures and processes in alignment with the OneComcast-Spectacor approach

  • Engages direct reports in performance management and training initiatives that support their growth and development as Information Technology professionals

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Collaborate and build consensus across various business units and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, performance goals, and OneComcast-Spectacor.

  • Scope and organize work strategically based on priorities, team skill sets and project interdependencies.

  • Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Knowledge of PCI and Cyber Security standards.

  • Experience with implementation and support of Point of Sale systems.

  • Experience in the following is preferred: Windows Server 2008, VMWare, Windows MS SQL 2005 and above,  PCI DSS 3.0, Google Apps for Business,  SAN/Host Infrastructure

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • BS in Information Systems from an accredited college/university.

  • Advanced degree (MBA/MA/MS) preferred.

  • Years of experience general requirements:

    • 6-8 years of IT experience,

    • 3+ years of experience in strategic implementation of sophisticated IT initiatives, and

    • 5+ years of experience in an IT staff management position.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

EOE. DFWP.


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Information Technology: Computer Information Systems
INFORMATION TECHNOLOGY APPLICATION SPECIALIST - Wells Fargo Center (Philadelphia, PA)

 

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage services to arenas, stadiums, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

The Information Technology Application Specialist is a new position, reporting to the Technical Project Manager. Specific focus includes support and implementation of enterprise applications. A core function will be to work with business leaders to identify business requirements and leverage technology to reduce costs and better serve our internal and external customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitates new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develops and maintains internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Works with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partners with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promotes excellence in quality and customer service through work performed individually or as part of a team.

  • Communicates application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Maps system functionality and use to policies.

  • Other duties and responsibilities as assigned

    CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and One Comcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.

    EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


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Information Technology: Computer Information Systems
SENIOR MANAGER INFORMATION TECHNOLOGY - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage services to arenas, stadiums, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

The Senior Manager, Information Technology is a newly created position will serve as the engineering and field operations lead for a newly centralized IT function.  Specific focus includes rallying the team into one operating unit with one set of processes, policies, etc. that enables our employees to grow our business.  The role has 11 team members with 5 direct reports and 6 others that report to a manager.  The team is co-located in Philadelphia, PA; Irvine, CA; and Tampa Bay, FL.  This position requires someone with a strong sense of urgency and someone who can drive action and rapid change while integrating systems, security and architecture across all lines of business.  

Top three priorities (in rank order) include:

  1. Leading the engineering team on the One Domain, One Email and IDM projects that further align Comcast-Spectacor IT with Comcast Cable IT.

  2. Serving as the IT lead for managing the IT elements of the enterprise Security Awareness Program in conjunction with the governance team. 

  3. Launching our next gen approach to IT Field Operations that rallies the IT team and the field employees around one strategy of IT support.  This includes overseeing all Ovations IT operations while this Senior Manager hires the new Manager of IT Field Operations role.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Develops enterprise-wide engineering/IT architecture strategy to support the achievement of the overall organization’s growth strategy and business objectives.

  • Launches field operations IT strategy to support the life cycle of the client relationship by participating in the RFP process, onboarding and establishing preferred vendor relationships

  • Researches and recommends new and emerging technologies and services within set budget that will enhance Company's overall business performance.

  • Oversees all network, hardware, and software upgrades and ensures quick and efficient execution with minimal interruption of the company's daily activities.

  • Leads the department to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion.

  • Supports the launch of new product offerings through systems, technology, data warehousing and privacy/security support.

  • Defines and implements consistent key IT key performance indicators across all lines of business and enhance the operational focus of the IT department.

  • Anticipates process-centric, people-centric, and operations-centric ideas, issues and opportunities to move the business forward.

  • Works with the executive management to establish a sound plan for performance management, talent management, training, and a diversity strategy that drives organizational objectives.

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Bring immediate credibility to the information technology function through functional qualifications, leadership skills, and the highest levels of integrity.

  • Collaborate and build consensus across various departments and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, performance goals, and OneComcast-Spectacor.

  • Scope and organize work strategically based on priorities, team skill sets and project interdependencies.

  • Attract, develop and retain strong talent as well as build and motivate high performance teams.

  • Influence, engage and inspire stakeholders with superior interpersonal and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Demonstrate resourcefulness in setting priorities and guiding investment in people and systems.

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • A BS/BA degree from an accredited college/university.

  • Advanced degree (MBA/MA/MS) preferred.

  • Years of experience general requirements:

    • 10+ years of IT experience,

    • 7+ years of experience in strategic implementation of sophisticated IT initiatives, and

    • 5+ years of experience in an IT staff management position.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


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