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Information Technology: Computer Information Systems
PROJECT MANAGER - Paciolan (Irvine, CA)

Paciolan is seeking an experienced Project Manager to join our QA team. The Project Manager is responsible for planning, coordinating, and tracking product development projects with the ownership for successful completion of all project deliverables to the business. In addition to managing projects and leading cross-functional teams, the successful candidate will drive evolution and improvement of projects to optimize efficiency and quality while meeting the demands of rapid growth and technical complexity. The ideal candidate will have a strong background in maximizing efficiencies, setting expectations clearly for business teams, listening for and removing obstacles, and keeping all those involved in the project updated on project timelines.

Responsibilities:
• Provide ownership of project planning, tracking, implementation, and control
• Coordinate project activities of cross functional teams required for efficient, high quality products/platform releases
• Be a Subject Matter Expert (SME) in business processes in the area of responsibility and lead efforts to reengineer business process to optimize processes and systems
• Provide necessary guidance and support to project team members
• Apply project management methods and tools
• Provide overall view of project status, assess situations to determine the importance, urgency and risks
• Provide ownership of project schedule
• Determine the objectives and measures upon which project will be evaluated at its successful completion
• Prepare and execute project plan
• Manage multiple software project deliverables at the same time, understanding all underlying dependencies
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
• Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness
• Develop and implement best practices for all project related activities
• Communicate plans and status, and escalate issues as required
• Lead and positively influence others to achieve results that are in the best interest of the organization


Qualifications:
• Extensive working experience in managing projects in Agile environment
• Strong technical knowledge
• Strong project management and process execution
• 8-10 years of technology experience
• Outstanding organizational, communication, and interpersonal skills, including ability to work with engineers and managers simultaneously
• Proven leadership capabilities with cross-functional teams and ability to drive issues to closure
• Excellent analytical and problem solving skills
• Flexible and able to learn quickly in a dynamic environment
• Experience with multi-tiered system operations, including web, application, and database operational support
• Bachelor's degree or equivalent
• PMI-ACP and/or PMP certification strongly preferred
 

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor degree in a related field?
2. YES / NO: Do you have 8+ years of technology experience in a similar work environment?
3. YES / NO: Do you have experience with multi-tiered system operations, including web, application, and database operational support?
4. YES / NO: Have you earned PMI-ACP and/or PMP certification?
5. Please list your salary requirements.


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Information Technology: Programmer
JUNIOR QA AUTOMATION ENGINEER - Paciolan (Irvine, CA)

Paciolan is seeking a Junior QA Automation Engineer to join the QA team. As part of the QA team you will be responsible for developing and maintaining automation scripts for an existing automation suite along with documentation to effectively communicate test results. This is an ideal opportunity to join our dynamic QA team, providing services to ensure our products exceed our customer’s expectations. The ideal candidate will enjoy being in a hands on role, thrive in a fast paced environment and be a self starter. This role will work with other members of the QA and Development team to ensure automated tests are providing as must test coverage as possible.

What the position involves:
• Working with Senior Automation Engineers to facilitate functional, performance, load, regression, integration test planning and execution
• Assist in maintaining test environment, developing test tools and utilities for software under test
• Developing and maintaining automated test scripts in a manner consistent with existing standards.
• Participate in improving overall quality processes within a cross-functional team

What is required of you:
• BS/BA degree with 1-2 years of working QA experience preferred
• Working knowledge of Unix, DB2, WebSphere, MySQL, and Oracle
• Knowledge of C++, Unix, Java, Java Script, ODBC, HTML, Astra Load Tester or Loadrunner, and Mercury Quick Test Pro
• Working experience with performance/load test tools and automation script development
• White box testing experience
• Excellent communication skills – both verbal and written; ability to communicate testing approaches in a succinct and effective manner to all levels of the QA team
• Knowledge of programming, quality assurance practices and software development life cycle procedures
• Strong organization skills and proven ability to multi task
• Work well in team environment with a variety of people
• A self-starter who can take general concepts and direction to drive desirable results and meet challenging deadlines
• Excellent analytical skills and a proven track record in having consistent high focus on details

Skill that are a plus!
• Hands on experience working in Agile environment
 

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a BS/BA degree in a related field?
2. YES / NO: Do you have 1-2 years of working QA experience?
3. YES / NO: Do you have working knowledge of Unix, DB2, WebSphere, MySQL, and Oracle?
4. YES / NO: Do you have working knowledge of C++, Unix, Java, Java Script, ODBC, HTML, Astra Load Tester or Loadrunner, and Mercury Quick Test Pro?
5. Please list your salary requirements.


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Information Technology: Computer Information Systems
SENIOR APPLICATIONS SPECIALIST - Paciolan Inc. (Irvine, CA)

Paciolan is seeking a Senior Applications Specialist to provide technical support, troubleshooting and answering customer questions on function and usage of Paciolan products.  The ideal candidate will possess strong product knowledge across the product suite as well as expanding knowledge of customers’ business requirements.  In addition, this role will provide support on complex application issues.

 

What the job involves:

  • Perform front-line phone support approximately 40% of the time, receiving customer calls and resolving issues over the phone;  the remaining time will be spent performing complex back-line phone support as related to resolving customers’ application questions in areas of product usage, and product functionality 
  • Assist and mentor Application Specialists
  • Identify data issues, identify requested support tasks as billable work to ensure that revenue is collected for billable services, and provide data editing as necessary
  • Written abilities are necessary to produce documentation for knowledge base and customer use, to develop clear and concise test programs to ensure quality results for customer use, and to develop functional form specifications to submit to the programming department
  • Manage assigned internal projects to include presentations and conducting general in-house training classes
  • Strive to maintain a positive attitude in all situations, effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution
  • Aid in the process of product development and the quality assurance of product enhancements and/or beta testing of new product software when necessary

What is required of you:

  • Demonstrated ability to interact with customers and resolve application issues; related ticket industry experience a plus
  • 2-3 years experience in customer service and/or professional service
  • Thorough understanding of the business operation of a ticket office including balancing procedures, reporting, settlement, and cyclical processing
  • Successful track record in building relationships with customers, diligence in resolving customer application issues and willingness to jump in and tackle issues
  • Excellent written and verbal communication, problem solving skills, and ability to work well on a team
  • Capability to resolve complex product application problems and perform billable work
  • Excellent customer service, communication, analytical and interpersonal skills are essential 
  • Ability to work under moderate supervision in an interrupt-driven environment
  • Solid keyboard skills and desktop application proficiency
  • Strong working knowledge of Paciolan’s t.Res and t.Fund products; solid understanding of underlying data structure across product suite.
  • Availablity to provide “after-hours” support periodically
  • Some travel may be required for onsite support and/or training

Skills that are a plus!

  • Related Bachelor’s degree preferred
  • Experience with AIX, UNIX or similar operating systems and specific experience with Universe database
  • General knowledge of computer hardware, printers and networks
  • Database analysis and report writing experience beneficial

Apply directly online at paciolan.com/careers  EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have 2-3 years experience in customer service and/or professional service?
2. Yes or No: Do you have the availablity to provide “after-hours” support periodically?
3. Yes or No: Do you have excellent written and verbal communication, problem solving skills, and ability to work well on a team?
4. To be considered, please list your salary requirements.


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Information Technology: Technical Support/Help Desk
DESKTOP SUPPORT TECHNICIAN - Wells Fargo Center (Philadelphia, PA)

Job Title:                    Desktop Support Technician

Company:                  Spectrum Arena, LP

Dept:                           IT

Reports To:                Operations Manager

Supervises:                 None

Status:                        Full-Time; Salaried; Non-Exempt

EEO:                          Professional

 

Summary: The Desktop Support Technician has primary responsibility for all aspects of the desktop support. This includes, but is not limited to: workstation security, hardware, and software.

Qualifications:

·         Strong communication and interpersonal skills

·         Strong organizational and time management skills

·         Ability to work rotating weekend coverage

·         Ability to produce written technical documentation

·         Must be able to respond to emergency calls

·         2+ years’ experience supporting Win-7and XP, MS Office, Printers, and network connectivity

·         Bachelors Degree in a related field strongly preferred

Essential Job Functions:

·         Primary resource for I.T. Operations Team

·         Maintain, install, upgrade and configure workstations and laptops

·         Install and configure computer peripherals

·         Business System support and troubleshooting

·         User support for standard applications (MS Office, Outlook, etc.)

·         Assure that all support issues are handled quickly, completely and are fully documented

·         Assure that daily administration duties are completed

·         Maintain and assist development of policies and procedures

·         Maintain and assist hardware and software configuration standards

·         Monitor existing systems to find ways to increase stability and efficiency

·         Assist in planning future system growth

·         Move/transport inventory to/from proper storage areas

 

Nonessential Job Functions:

·         Perform other duties and responsibilities as assigned

 

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including but not limited to: ability to foster collaboration, recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; constantly moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to service clients and install hardware/software; constantly lifts/grips/holds/pushes/pulls/reaches/kneels/crouches/bends when moving/transporting inventory weighing ranging approximately from 15 – 50 lbs. to/from proper storage areas and service destinations; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

EOE


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