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Information Technology: Computer Information Systems
QA ENGINEER - Paciolan (Irvine, CA)

Paciolan is seeking a Quality Assurance Engineer to join our Quality Assurance team.  As a part of the QA team you will be responsible for leading testing efforts for product releases.  This includes identifying and developing test strategies, test plans, test schedules and develop automation scripts to ensure quality software released to our customers on time while effectively communicating test results and participating in improving testing overall process.

The ideal candidate will possess a technical background and have experience in creating documentation to effectively communicate test results. This is an integral  role within the QA team as you will work will work with cross functional teams to ensure all testing is providing as much coverage as possible. In addition, the role will include monitoring the software engineering processes and methods used to ensure quality, including assuring that standards and procedures are established and are followed throughout the software acquisition life cycle.

What the position involves:

  • Analyze business requirements and design documents to define test objectives for test assignments
  • Develop test plan, write test case and perform testing

  • Develop and maintain automated test scripts in a manner consistent with existing standards
  • Facilitate functional, performance, load, regression, integration test planning and execution of automation test scripts

  • Test environment setup, developing test tools and utilities

  • Participate in improving overall quality processes

  • Apply software development and testing methods

  • Provide overall view of test project status, assess situations to determine the importance, urgency and risk

  • Provide ownership of your test schedule.  Prepare and execute test plan

  • Manage multiple software project deliverable at the same time, understanding all underlying dependencies

  • Monitor the progress of the test plan and make adjustments as necessary to ensure the successful completion of the project

  • Work cooperatively and effectively with others to set goals, resolve problems, and make suggestions that enhance organizational effectiveness

  • Suggest, develop and implement best practices for all test related activities

  • Communicate plans and status, and escalate issues as required

  • Lead and positively influence others to achieve results that are in the best interest of the business

What is required of you:

  • BS degree or equivalent with 5-10 years of working QA and test automation experience

  • Strong technical knowledge

  • Strong working knowledge of Linux, MySQL, Oracle and Cassandra

  • Hands on work experience in Agile environment

  • Knowledge of C++, Unix, Java, Java Script, ODBC, HTML, Oracle and Selenium

  • Demonstrated expertise with performance/load test tools and automation script development

  • White box testing experience

  • Experience with multi-tiered system operations, including web, application, and database operational

  • Excellent oral and written communication skills with ability to communicate testing approaches in succinct and effective manner to all level of DEV/QA team

  • Excellent analytical and problem solving skills

  • Detail oriented and ability to work independently with minimum supervision

  • Ability to meet challenging deadlines

  • Flexible and able to learn quickly in dynamic environment

  • Knowledge of ticketing operations/software is a big plus!

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Information Technology: IT Database Management/Services
IT APPLICATIONS SPECIALIST - Wells Fargo Center (Philadelphia, PA)

Job Title:                    IT APPLICATIONS SPECIALIST

Entity:                         Spectrum Arena, LP

Dept:                         Information Technology

Reports To:               Director, IT Operations

Location:                   Wells Fargo Center, Philadelphia PA

Supervises:               N/A

Status:                      Full-Time; Salaried; Exempt

Comcast-Spectacor

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. Business units include The Philadelphia Flyers, The Wells Fargo Center, The Flyers Skate Zone as well as Global Spectrum (venue management), Ovations (food and beverages) and Paciolan (ticketing).  Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Family of Companies.

Overview


The Application Specialist will serve as the Primary IT contact for the support of enterprise applications. They will operate as the technical liaison between various stakeholders with in the business units and the technology group in the effort to identify opportunities to utilize technology and improve business processes. The ideal Application Specialists will posses a strong sense of urgency, have the ability to operate on a number of varied projects simultaneously. This position requires someone with strong communications skills and the ability to build and maintain strong business partnerships.

Job Responsibilities

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitate new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develop and maintain internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Work with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partner with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promote excellence in quality and customer service through work performed individually or as part of a team.

  • Communicate application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Map system functionality and use to policies.

  • Other duties and responsibilities as assigned

Core Competencies

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and OneComcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.

Education and Technical Experience

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.


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Information Technology: Technical Support/Help Desk
DESKTOP SUPPORT TECHNICIAN - Wells Fargo Center (Philadelphia, PA)

Job Title:                    Desktop Support Technician

Company:                  Spectrum Arena, LP

Dept:                           IT

Reports To:                Operations Manager

Supervises:                 None

Status:                        Full-Time; Salaried; Non-Exempt

EEO:                          Professional

Summary: The Desktop Support Technician has primary responsibility for all aspects of the desktop support. This includes, but is not limited to: workstation security, hardware, and software.

Qualifications:

·         Strong communication and interpersonal skills

·         Strong organizational and time management skills

·         Ability to work rotating weekend coverage

·         Ability to produce written technical documentation

·         Must be able to respond to emergency calls

·         2+ years’ experience supporting Win-7and XP, MS Office, Printers, and network connectivity

·         Bachelors Degree in a related field strongly preferred

Essential Job Functions:

·         Primary resource for I.T. Operations Team

·         Maintain, install, upgrade and configure workstations and laptops

·         Install and configure computer peripherals

·         Business System support and troubleshooting

·         User support for standard applications (MS Office, Outlook, etc.)

·         Assure that all support issues are handled quickly, completely and are fully documented

·         Assure that daily administration duties are completed

·         Maintain and assist development of policies and procedures

·         Maintain and assist hardware and software configuration standards

·         Monitor existing systems to find ways to increase stability and efficiency

·         Assist in planning future system growth

·         Move/transport inventory to/from proper storage areas

Nonessential Job Functions:

·         Perform other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including but not limited to: ability to foster collaboration, recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; constantly moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to service clients and install hardware/software; constantly lifts/grips/holds/pushes/pulls/reaches/kneels/crouches/bends when moving/transporting inventory weighing ranging approximately from 15 – 50 lbs. to/from proper storage areas and service destinations; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

EOE


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