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Information Technology: Computer Information Systems

Paciolan is seeking a Senior Applications Specialist to provide technical support, troubleshooting and answering customer questions on function and usage of Paciolan products.  The ideal candidate will possess strong product knowledge across the product suite as well as expanding knowledge of customers’ business requirements.  In addition, this role will provide support on complex application issues.

What the job involves:

  • Perform front-line phone support approximately 40% of the time, receiving customer calls and resolving issues over the phone;  the remaining time will be spent performing complex back-line phone support as related to resolving customers’ application questions in areas of product usage, and product functionality 
  • Assist and mentor Application Specialists
  • Identify data issues, identify requested support tasks as billable work to ensure that revenue is collected for billable services, and provide data editing as necessary
  • Written abilities are necessary to produce documentation for knowledge base and customer use, to develop clear and concise test programs to ensure quality results for customer use, and to develop functional form specifications to submit to the programming department
  • Manage assigned internal projects to include presentations and conducting general in-house training classes
  • Strive to maintain a positive attitude in all situations, effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution
  • Aid in the process of product development and the quality assurance of product enhancements and/or beta testing of new product software when necessary

What is required of you:

  • Demonstrated ability to interact with customers and resolve application issues; related ticket industry experience a plus
  • 2-3 years experience in customer service and/or professional service
  • Thorough understanding of the business operation of a ticket office including balancing procedures, reporting, settlement, and cyclical processing
  • Successful track record in building relationships with customers, diligence in resolving customer application issues and willingness to jump in and tackle issues
  • Excellent written and verbal communication, problem solving skills, and ability to work well on a team
  • Capability to resolve complex product application problems and perform billable work
  • Excellent customer service, communication, analytical and interpersonal skills are essential 
  • Ability to work under moderate supervision in an interrupt-driven environment
  • Solid keyboard skills and desktop application proficiency
  • Strong working knowledge of Paciolan’s t.Res and t.Fund products; solid understanding of underlying data structure across product suite.
  • Availablity to provide “after-hours” support periodically
  • Some travel may be required for onsite support and/or training

Skills that are a plus!

  • Related Bachelor’s degree preferred
  • Experience with AIX, UNIX or similar operating systems and specific experience with Universe database
  • General knowledge of computer hardware, printers and networks
  • Database analysis and report writing experience beneficial

Apply directly online at  EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have 2-3 years experience in customer service and/or professional service?
2. Yes or No: Do you have the availablity to provide “after-hours” support periodically?
3. Yes or No: Do you have excellent written and verbal communication, problem solving skills, and ability to work well on a team?
4. To be considered, please list your salary requirements.

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Information Technology: IT Database Management/Services
IT APPLICATIONS SPECIALIST - Wells Fargo Center (Philadelphia, PA)

Job Title:                    IT APPLICATIONS SPECIALIST

Entity:                         Spectrum Arena, LP

Dept:                         Information Technology

Reports To:               Director, IT Operations

Location:                   Wells Fargo Center, Philadelphia PA

Supervises:               N/A

Status:                      Full-Time; Salaried; Exempt


Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. Business units include The Philadelphia Flyers, The Wells Fargo Center, The Flyers Skate Zone as well as Global Spectrum (venue management), Ovations (food and beverages) and Paciolan (ticketing).  Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Family of Companies.


The Application Specialist will serve as the Primary IT contact for the support of enterprise applications. They will operate as the technical liaison between various stakeholders with in the business units and the technology group in the effort to identify opportunities to utilize technology and improve business processes. The ideal Application Specialists will posses a strong sense of urgency, have the ability to operate on a number of varied projects simultaneously. This position requires someone with strong communications skills and the ability to build and maintain strong business partnerships.

Job Responsibilities

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitate new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develop and maintain internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Work with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partner with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promote excellence in quality and customer service through work performed individually or as part of a team.

  • Communicate application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Map system functionality and use to policies.

  • Other duties and responsibilities as assigned

Core Competencies

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and OneComcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.

Education and Technical Experience

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.

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Information Technology: Technical Support/Help Desk
DESKTOP SUPPORT TECHNICIAN - Wells Fargo Center (Philadelphia, PA)

Job Title:                    Desktop Support Technician

Company:                  Spectrum Arena, LP

Dept:                           IT

Reports To:                Operations Manager

Supervises:                 None

Status:                        Full-Time; Salaried; Non-Exempt

EEO:                          Professional

Summary: The Desktop Support Technician has primary responsibility for all aspects of the desktop support. This includes, but is not limited to: workstation security, hardware, and software.


·         Strong communication and interpersonal skills

·         Strong organizational and time management skills

·         Ability to work rotating weekend coverage

·         Ability to produce written technical documentation

·         Must be able to respond to emergency calls

·         2+ years’ experience supporting Win-7and XP, MS Office, Printers, and network connectivity

·         Bachelors Degree in a related field strongly preferred

Essential Job Functions:

·         Primary resource for I.T. Operations Team

·         Maintain, install, upgrade and configure workstations and laptops

·         Install and configure computer peripherals

·         Business System support and troubleshooting

·         User support for standard applications (MS Office, Outlook, etc.)

·         Assure that all support issues are handled quickly, completely and are fully documented

·         Assure that daily administration duties are completed

·         Maintain and assist development of policies and procedures

·         Maintain and assist hardware and software configuration standards

·         Monitor existing systems to find ways to increase stability and efficiency

·         Assist in planning future system growth

·         Move/transport inventory to/from proper storage areas

Nonessential Job Functions:

·         Perform other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including but not limited to: ability to foster collaboration, recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; constantly moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to service clients and install hardware/software; constantly lifts/grips/holds/pushes/pulls/reaches/kneels/crouches/bends when moving/transporting inventory weighing ranging approximately from 15 – 50 lbs. to/from proper storage areas and service destinations; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.


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