REPORTS TO: Assistant General Manager

ENTITY: Global Spectrum-Chaifetz Arena at Saint Louis University

SUMMARY:
The Group Sales Manager is responsible for daily operations, including sales calls and making client appointments. Accountable for soliciting, managing, and maintaining group sales accounts. Markets and sells family shows, Billikens Basketball, concerts, and other special events. Complete all administration tasks and assure that reports are accurate and timely.

JOB DUTIES:

• Responsible for all aspects of the sales, marketing, and solicitation of new business opportunities for the group sales department and single event suites at Chaifetz Arena
• Promote group sales for selected family shows, special events, and dinner packages
• Promote single event suites for Chaifetz Arena events
• Responsible for assisting with hiring, training, managing, and leading group sales team and interns in attaining sales goals
• Develop and implement all aspects of sales plan for family shows and selected events
• Liaise with promoters on group sales plans and budgets
• Manage the creation and implementation of sales related collateral pieces
• Assist with development and implementation of revenue and expense budget for group sales department
• Track and manage weekly sales reports
• Responsible for continuing development of group sales department at Chaifetz Arena and creation of new revenue streams for department
• Responsible for recruiting and leading interns
• Event day responsibilities as required
• Perform other duties and responsibilities as assigned

QUALIFICATIONS:

• Bachelor's degree from an accredited college/university in Business Administration, Marketing, Communications, or related field preferred
• Minimum of 2 - 4 years of increasingly responsible ticket sales experience, including some supervisory responsibility
• Excellent verbal/written communication skills
• Superior customer service skills
• Ability to handle a high volume of phone calls
• Ability to work event nights/weekends as required
• Strong organizational skills
• Previous sales experience is preferred

EOE, DFWP

Reports to: General Manager

Status: Full Time Salary + Commissions

Summary: This position is responsible for the marketing, sales and servicing of premium seating products

Job Requirements and Duties:

• Create a sales marketing plan that will drive new business sales for Premium Seating.
• Execute against this marketing plan and create a detailed project timeline that will be followed with daily and weekly goals.
• Manage internal and external sales process and report to the facility GM.
• Negotiate, close and implement premium seat sales (season ticket and one-off sales).
• Solicit, develop and service premium seat clients.
• Develop sales leads.
• Compile a database for single-event sales.
• Develop project proposals, sales materials, and presentations.
• Create and implement grassroots marketing campaigns to maximize account awareness and exposure.
• Participate in the development of an overall marketing plan & budget.
• Adhere to established reporting procedures for all sales activity and provide reports to General Manager on sales and marketing activity as requested.
• Assist in the identification of available premium seating inventory.
• Work with the facilities staff to communicate marketing activity, finalize sales, contract fulfillment and account servicing.
• Attend all concerts and be available for clients throughout the entire show.
• Coordinate pre-season and post-season client parties.
• Responsible for maintaining contracts for all accounts as well as contract compliance forms.
• Bill credit cards as needed per contract regulations.
• All other duties and responsibilities as assigned by the General Manager.
   

Status: Full Time Salary

Reports To: Regional VP’s, General Manager, Director of Corporate & Premium Seating Sales

Job Description: The Premium Seating & Client Services Coordinator is responsible for the marketing, sales and servicing of all premiums seating, including suite sales, suite rentals Loge and Club seats, along with misc. advertising relationships related to the Sears Centre Arena and its tenants, in conjunction with the Director of Corporate & Premium Seating Sales.

Job Duties:

• Servicing & fulfillment of Premium Seating clients for all events (Loge, Club Seats & Suites)
• Servicing & fulfillment of Corporate Sponsorships of building, events and tenants
• Budget goal requirements and compliance
• Completing and updating reporting and tracking systems
• Creation and development of sales presentation materials and collateral materials
• Liaison with accounting, box office, team personnel, building personnel and Front Row Marketing Services
• Attend any and all events for servicing and activation.
• Attend weekly sales meetings and create reporting system to corporate
• Involved in management and scheduling of part time suite level concierge staff and interns
• Responsible for working with outside agencies to get all corporate partnerships signage created and placed
• • Responsible for creating season recap of season for corporate partners
• Responsible for servicing and fulfilling all premium seating and corporate sponsorships through various means including direct contact, newsletters, corporate partner gatherings, etc.
• Other duties as assigned by General Manager of building, Regional VP’s and Director of Corporate &Premium Seating Sales

Qualifications:

• Demonstrates or has prior advertising/sponsorship/premium seating experience/knowledge of local corporate market and/or industry
• Previous experience in a similar working environment.
• Bachelor’s degree or better from an accredited college or university preferred; equivalent experience considered
• Proficiency with data processing, MS Office applications and overall computer skills
• Ability to work nights, all events, weekends, events and holidays as required
   

EOE. DFWP.

REPORTS TO: Director of Sales & Marketing

ENTITY: Global Spectrum

SUMMARY: To book events and generate revenue at the facility through aggressive sales and marketing efforts. To build facility’s customer base. To identify customer needs and effectively relay the information to pertinent staff.

QUALIFICATIONS:

• Minimum of 2-4 years of increasingly responsible experience in sales in a related industry
• Bachelor's Degree from an accredited college or university with major course work in marketing, public relations, hospitality, business administration, sports management or other related field is preferred; equivalent work experience will be considered
   

ABILITY TO:

• Represent the facility as its primary sales representative both locally and regionally
• Research, identify and qualify the appropriateness of groups for the facility
• Initiate contact with prospective user groups and individuals
• Assist in developing and implementing the sales and marketing activities of the facility including budget development, marketing initiatives with respect to sales generation, follow through systems and departmental procedures
• Initiate and articulate the sales and marketing message of the facility through written and oral communications in the English language
• Communicate challenges with proposed solutions to the Director of Sales and Marketing
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all sales programs and activities
• Establish and foster positive, cooperative working relationships with contacts and co-workers
• Work a flexible schedule, including early mornings, evenings, weekends and holidays
• Calculate basic arithmetic (addition, subtraction, multiplication and division)

SPECIAL KNOWLEDGE OF:

• Industry sales principals and terminology
• Marketing and advertising/sponsorship program development
• Public Relations
• Microsoft Office applications and Internet proficiency is required
• Basic Knowledge of Publishing software such as Microsoft Publisher and Illustrator is a benefit
• Basic Knowledge of Delphi, Breeze or EBMS is a plus
• Creating and executing presentations to potential groups
   

JOB FUNCTIONS:

• Book the following types of event at the facility: Trade Shows, Conventions, Consumer Shows, Family Shows, Concerts, Banquets, Meetings/Seminars, Sporting Events, Association Business, Social Events, Banquets and various other Special Events
• Meet or exceed sales goals and objectives by successfully negotiating and closing contracts
• Effectively close business and sell products including but limited to, room rental fees, food and beverage services, marketing services, audio visual services and ancillary services and equipment
• Handle incoming sales calls with a professional greeting and properly inform clients of date availability and scope of services
• Respond to all customer calls and requests within 24 hours
• Participate in and prepare for weekly sales meetings
• Submit weekly sales activity reports and perform related duties as required
• Conduct regular site tours for potential groups
• Collect and effectively communicate customer correspondence to related internal departments
• Perform outside sales and solicitation calls monthly
• Maintain relationships with CVB, DDA and other hospitality related establishments
• Participate in community organizations, events and networking opportunities
• Explore non-traditional marketing opportunities for the facility and its events
• Implement all aspects of sales plan assigned
• Help develop, edit and issue press releases
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements
• Work directly with customers to ensure success and customer satisfaction
• Promote corporate HYD culture and principles within department and facility
• Minimal travel may be required
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all sales programs and activities
• Perform all other duties as required by the Director of Sales and Marketing

EOE. DFWP.

Entity: Global Spectrum-Palm Beach County Convention Center

Location: West Palm Beach, FL

Reports to: Director of Sales and Marketing

Summary:
Works under supervision of the Director of Sales and Marketing to initiate contact with promoters, sponsors, or potential sponsors. Makes every attempt to enhance the image of the facility and to promote goodwill in the community through use of media releases and promotions.

Job Functions:

• Communicates regularly with the Director of Sales and Marketing to discuss new ideas to promote the facility
• Utilizes the abilities of other managers and supervisors to assist with audience development projects
• Initiates written and oral communications internally and externally as deemed necessary
• Establishes personal relationships with key personnel of the media, including newspapers, magazines, television and radio
• Creates and publishes a monthly Convention Center newsletter and calendar of events
• Creates news releases and feature stories about the facility and special events to be sent to the media
• Provides early notification of groups and other desired patrons; starts group mailing list
• Determines target market for each show and chooses proper media to reach them
• Sets advertising timeline and gathers bills for settlement
• Writes and produces print ads and direct mail pieces, obtaining mailing lists.
• Oversees production of program booklet, promoter’s guide, or other helpful documents in promoting the facility
• Produces any additional brochures (i.e. flyers, post cards, etc.)
• Coordinates design and layout of ads to be used in national and local publications to publicize the facility and/or special events
• Coordinates advertising to support the events calendar, ticket envelopes and ticket backs
• Cultivates and maintains a large multi-cultural mailing list for calendar distribution and group sales
• Keeps the Audience Development Standard Operating Procedure Manual updated and relevant to the department
• Allocates marketing budget between direct mail, newspaper, radio, television and promotion expenses
• Attends internal meetings and represents the facility at external meetings as deemed necessary
• Maintains a filing system with updated ad rates for TV and printed publications, all ads, project lists, a morgue of local and national magazines, etc
• Prepares and makes public presentations as deemed necessary by the Director of Sales and Marketing and/or General Manager
• Prepares monthly reports as required
• Prepares weekly reports to Global Spectrum management
• Submits quarterly news/reports to The Globe
• Coordinates Sponsorships and sale of advertising flat panel TV’s and Plasma Screens
• Coordinates photographic needs for routine, as well as special event, documentation and promotional purposes
• Coordinates corporate sponsorships in support of special events
• Responsible for attaining memorabilia from VIP’s who attend events at the facility
• Responsible for producing Annual Report
• All other duties as assigned by Director of Sales and Marketing

Special Knowledge, Skills & Abilities:

• Excellent communication skills, both written and orally
• Ability to establish and maintain effective working relationships with advertisers, users, employees, and the general public
• Ability to plan, organizes, and implements advertising, promotion, and publicity programs
• Strong knowledge and proficiency in Windows and Microsoft Office programs
• Strong creative and innovative thinking skills
• Ability to generate new and creative ideas to attract new events and to promote events when booked
• Ability to project and recognize potential problems and implement corrective action
• Ability to prepare effective reports
• Ability to work long, irregular hours as dictated by programming

Preferred Qualifications:

• Bachelor’s degree in marketing, public relations, mass communications, journalism or related field from an accredited college/university
• Minimum of three years of increasingly responsible experience in a marketing/public relations capacity, preferably in a special events facility or related environment
• Demonstrated ability to develop corporate sponsorships for events, marketing efforts or related activities
• Combined education/experience may be evaluated to meet minimum requirements
   

EOE, DFWP

ENTITY: Global Spectrum Facility Management

LOCATION: South Okanagan Events Centre (Penticton, BC, Canada)

STATUS: Temporary; One-year term with possible opportunity to relocate within Global Spectrum

REPORTS TO: Director of Marketing

SUPERVISES: Marketing/Groups Sales Coordinator and Marketing Interns

SUMMARY:

The Marketing Manager will promote upcoming events through internal advertising and marketing services, and through TV, radio, print and other mediums. This individual will develop and maintain the facility’s status as a world-class venue through the creation of collateral materials, website content, trade/industry advertising and successful event promotion. The Marketing Manager will also coordinate public relations and /or marketing efforts for the facility, events and Global Spectrum, including activities such as creating public awareness, developing public tour programs, promoting patron services programs, and participation in non-profit/charitable organizations.

QUALIFICATIONS:

Education

• Bachelors Degree from an accredited college or university with major coursework in marketing, public relations or other related field

Experience

• Minimum of 2-4 years of increasingly responsible experience in sales and/or marketing, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility

Ability To

• Develop, implement and reconcile comprehensive marketing programs
• Develop, maintain and coordinate advertising/sponsorship opportunities
• Plan, organize and coordinate public relations efforts for the facility
• Negotiate advertising and media-related sponsorship agreements
• Develop and issue press releases
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain positive, cooperative working relationships with contacts and co-workers
• Work a flexible schedule, including early mornings, days, evenings, holidays, and extended (long) workdays for an extended number of days as needed
• Perform market research activities

Special Knowledge Of

• Marketing and advertising/sponsorship program development
• Public Relations
• Website maintenance
• Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop
• Media buying and promotions

RESPONSIBILITIES:

• Develop, maintain and coordinate event and facility advertising programs and opportunities
• Develop and execute comprehensive grassroots marketing plans for events
• Prepare written proposals; reevaluate potential advertising value of marketing inventory; initiate contractual arrangement; prepare contracts; negotiate terms as required
• Prepare clear and concise advertising/marketing sponsorship inventory reports
• Assist in the implementation and administration of public relations model, as well as the planning, organization and coordination of public relations efforts for the facility and its events
• Develop and issue press releases and maintain media contact list and relationships
• Regularly generate reports to review the progress of public relations and marketing efforts
• Assist in developing marketing plans in an effort to generate revenue and provide added value to the event and/or promoter
• Solicitation and development of contracts and relevant sales materials; negotiations of agreement
• Manage and participate in the development and implementation of marketing goals, objectives, policies and priorities
• Create and place advertising media
• Maintain and create detailed media budgets, settlement reconciliations, and recap summaries for facility events
• Assist in the development and design of all facility advertising, marketing and collateral materials
• Assist Director of Marketing in the preparation of sales materials and, when appropriate, in the presentation of said materials and proposals
• Assist General Manager or other departments with marketing-related activities as needed
• Assist in the updating and maintenance of facility’s website, serving as liaison for all website related promotions, initiatives and issues
• Develop and maintain facility database and assist Director of Marketing with all database-related marketing
• Conduct industry-related studies and advertising; recommend modifications to marketing and public relations programs as appropriate
• Prepare and present staff reports and other related correspondence
• Act as Manager on Duty (MOD) for selected events
• Present weekly activity, event and sales status report to Director of Marketing and/or General Manager
• Assist Director of Marketing in the preparation of weekly corporate marketing report and participate in corporate marketing meetings and periodic conference calls
• Lead Database marketing efforts using Eloqua
• Manage all communication responses and reconcile data from marketing activities (web requests, customer service responses, web-based surveys, sign-ups for cyber club, etc.)
• Create and send email updates to Cyber Club members when appropriate
• Coordinate day of event activities and meet and greets
• Handle customer complaints and following through to ensure customer satisfaction
• Assist in the implementation and administration of public relations model, as well as the planning, organization and coordination of public relations efforts for the Penticton Vees
• Perform all other duties as assigned

PHYSICAL DEMANDS:

• Standing, walking and sitting
• Ability to use hands/arms to handle or feel objects or reach
• Ability to talk and hear
• Occasionally lift and/or move up to 50 pounds
• Near, distance, color and peripheral vision; ability to adjust focus and perceive depth

ACCOUNTABILITIES:

Increases and maintains the public’s awareness of upcoming events, while promoting the facility; Assists in continuously improving marketing/public relations efforts; Develops and maintains cooperative, positive relationships with the community, members of the media, promoters and sponsors; Ensures customer satisfaction; Promotes facility’s reputation as a world-class events venue.