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Current available jobs in Sales & Marketing:


» DIRECTOR OF SALES - Comcast Arena at Everett (Everett, WA)
» MARKETING COORDINATOR - Crown Center (Fayetteville, NC)
» DIRECTOR OF SALES AND MARKETING - Durham Convention Center (Durham, NC)
» MARKETING MANAGER - Front Row Marketing Services (Wells Fargo Center) (Philaelphia, PA)
» MARKETING & GROUP SALES COORDINATOR - General Motors Centre (Oshawa, ON)
» DIRECTOR OF SALES - Mass Mutual Convention Center (Springfield, MA)
» TICKET AGENT - Paciolan (Exton, PA)
» CLIENT DEVELOPMENT EXECUTIVE - Philadelphia Flyers (Philadelphia, PA)
» SALES ASSOCIATE - Philadelphia Flyers (Philadelphia, PA)
» DIGITAL MEDIA SPECIALIST - Philadelphia Flyers (Philadelphia, PA)
» SALES MANAGER - Utah Valley Convention Center (Provo, UT)
» STREET TEAM/GAME DAY PROMOTIONAL STAFF - XL Center (Hartford, CT)
» INSIDE SALES ASSOCIATE - XL Center (Hartford, CT)



Sales & Marketing: Corporate Sponsorship Sales
DIRECTOR OF SALES - Comcast Arena at Everett (Everett, WA)

Company: Global Spectrum

Location: Comcast Arena at Everett – Everett, WA

Immediate Supervisor: General Manager

Type: Full-Time, Salaried + Commission, Exempt


General Statement of Duties:

This position will report directly to the General Manager ensuring the sales team works to meet all individual and department sales goals for sponsorship revenue, premium seat, and group sales revenue. This position will be responsible for overseeing and training of all staff including Corporate Sales Manager and Premium Seat Coordinator.

Core Responsibilities:

• Responsible for hiring, training and managing all sales positions
• Oversee and manage budget for Sponsorship/Premium Seats
• Involved in selling and managing all aspects of sponsorship, and premium seats for the Comcast Arena at Everett, including contract fulfillment and follow up
• May be involved in selling and managing all aspects of group sales, sponsorship, season, and premium seats for facility tenants (i.e football, hockey).
• Managing day-to-day operations of the department; on-going solicitation of corporations and other group organizations for the purpose of creating new business
• Liaison on select shows with event promoters
• Oversee all coordination of all customer service programs
• Responsible for continuous development of new and creative ways to market shows and events to group clients
• Contribute to and participate in settlement with show promoters and tenants
• Conduct an aggressive face to face appointment campaign
• Assist in the creation and implementation of sales related collateral materials
• Oversee all event night responsibilities; act as Manager on Duty as required
• Perform other duties and responsibilities as assigned

Qualifications:

• Bachelor’s degree required
• 3-5 years of Sales Management experience, preferably in a similar environment/industry
• Excellent communication skills
• Strong leadership, organizational and computer skills required
• Ability to travel as required
• Goal-oriented with proven sales ability
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor's degree?
2. YES / NO: Do you have 3+ years of sales management experience in sports/entertainment?
3. YES / NO: Are you able to travel as required?
4. To be considered, please list your salary requirement.


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Sales & Marketing: Marketing
MARKETING COORDINATOR - Crown Center (Fayetteville, NC)

MARKETING COORDINATOR

 

Company:           Global Spectrum

Venue:                Crown Complex – Fayetteville, NC

Reports to:         Director of Marketing
Status:                 Full-Time; Exempt; Salaried
Closing Date:     Open until filled

Summary:

This position will work with the Director of Marketing to market the facilities and events while creating and maintaining relationships with media and promotional partners. The marketing coordinator will assist in advertising, media buying, promotions, public relations and grassroots efforts for events as assigned. 

Job Functions:

  • Develop marketing plans and strategies for events exercising sound judgment
  • Implement marketing plans including creation of advertising materials, media buying, promotions, grassroots, interactive efforts and public relations for events
  • Negotiate, close, and implement media and promotional agreements for the Crown Complex events with promoters and media clients
  • Prepare written letter of agreements including negotiating terms
  • Assist Director of Marketing in preparation of weekly corporate marketing reports and participate in monthly conference calls with other Global Spectrum entities
  • Create collateral materials such as print ads, promotional pieces, posters, schedules, calendars and various ticket brochures from concept to completion
  • Maintain and create detailed media budgets, settlement reconciliations, and recap summaries for facility events
  • Coordinate marketing efforts between promoters, artist management and local media
  • Develop and implement media drop and public relations campaigns
  • Research projects/upcoming shows
  • Update website, marquee and in-arena address systems (including flyers, posters, TV’s creative
  • Manage database and email campaigns
  • Develop new marketing programs and initiatives to maximize ticket sales such as third party partnerships, new media avenues
  • Participate in the development and implementation of annual marketing goals, objectives, policies and priorities
  • Work in conjunction with Group Sales, Premium Services and Corporate Partnerships managers  to maximize revenues.
  • Recruit and assist managing student intern recruitment and assignments
  • Perform all other duties as assigned

 

Qualifications:

·         Minimum B.S. or B.A. degree from an accredited college/university is required.

·         Minimum of three (3) years of experience in customer service related field and management preferred.

·         Experience in ticketing/group sales or event planning preferred.

·         Completion of technical or specialized training or education in graphic design (i.e. adobe creative suite) and Microsoft Office preferred.

·         Ability to work as part of a team and independently with minimal supervision.

·         Strong leadership skills, organizational skills, and excellent interpersonal skills particularly in dealing with the public are required.

·         Proven time management skills and reliable at adhering to time sensitive deadlines as required

·         Flexible – must be available to work evenings, weekends and all event days as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

1.       Yes or No: Do you have a B.S. or B.A. degree from an accredited college/university?

2.       Yes or No: Do you have experience in ticketing/group sales or event planning?

3.       Yes or No: Do you have technical or specialized training or education in graphic design (i.e. adobe creative suite) and Microsoft Office?

4.       Yes or No: Are you able to work evenings, weekends and all event days as assigned?

5.       To be considered, please list your salary requirements.


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Sales & Marketing: Marketing
DIRECTOR OF SALES AND MARKETING - Durham Convention Center (Durham, NC)

JOB TITLE:               Director of Sales and Marketing

Reports To:                 General Manager

FLSA Status:             Full-time, Salaried, Exempt

Supervises:                Sales Managers, Catering Sales Manager, Marketing Manager

 

SUMMARY: To manage, supervise and coordinate the activities and operations of the Sales and Marketing Division; to schedule and book facility events; and to provide highly responsible staff assistance to higher-level management staff.

 

ESSENTIAL FUNCTIONS (including, but not limited to….):

  • Assume management responsibility for all services and activities of the Sales and Marketing Division including the scheduling and booking of all facility events; and the signage/sponsorship opportunities within the DCC including vendor packages, sales materials, proposals, sales calls and contracts.
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Sales and Marketing programs and activities.
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the facility manager; implement improvements.
  • Select, train, motivate and evaluate all sales and marketing personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Plan, direct, coordinate, and review the work plan for providing marketing, booking and sales services; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Participate in the development and administration of the annual budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
  • Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements; finalize all booking arrangements; prepare contracts; negotiate rental and other rates as required.
  • Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities.
  • Direct and plan promotional projects and coordinate focused marketing programs; develop strategies for new markets and clients.
  • Oversee the development of all facility advertising and marketing materials; analyze facility rental rates, schedules, and labor rates and modify as necessary.
  • Participate on a variety of committees; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of sales and marketing.
  • Plan and organize facility events efficiently.
  • Oversee the scheduling and booking of all facility events; serve as a liaison with outside promoters, permittees, and presenters as well as other departments and divisions; negotiate and resolve significant and controversial issues.
  • Provide responsible staff assistance to the facility director as necessary; prepare and present staff reports and other related correspondence.
  • Respond to and resolve difficult and sensitive inquiries and complaints.
  • Interpret and apply administrative and departmental policies and procedures.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contracted in the course of work.
  • Provide excellent customer service assistance to internal and external clients

Exemplify the How You Doin philosophies

 

NON ESSENTIAL FUNCTIONS:

  • Perform other duties as assigned.

 

QUALIFICATIONS: 

Four years of increasingly responsible sales and marketing experience for a major stadium, convention center, or performing arts facility including some supervisory responsibility.

A Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.

 

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to explain details to a variety of audiences, ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Employee will frequently communicate via email, telephone and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. 

Physical demands:

While performing the duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.  Employee will also frequently move about inside and outside facility in various areas before/during/after events in the course of supervising staff and directing clients to desired locations.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

 

Work environment:

The duties of this position are performed primarily indoors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

Sales Calls may require transportation both locally and out of town.

This job description is subject to change.

EOE.DFWP


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Sales & Marketing: Marketing
MARKETING MANAGER - Front Row Marketing Services (Wells Fargo Center) (Philaelphia, PA)

Essential Job Functions:

  • Member of Comcast-Spectacor business development team, working specifically with Front Row Marketing Services and Global Spectrum to secure new clients and grow brand awareness
  • Coordinate the design and content of RFP responses, new business proposals, and oral presentations on behalf of Global Spectrum and Front Row Marketing Services
  • Work with Front Row Marketing Services on-site staff and regional management to develop, customize, and update sponsorship sales collateral on an as-needed basis
  • Develop and manage Front Row’s advertising campaign, including ad placements, budgeting, and design/content development
  • Design, customize, and maintain Front Row Marketing and Global Spectrum marketing materials, including case studies, company brochures, company websites, and similar items
  • Develop and distribute external communications, including press releases, email newsletters, and client surveys
  •  Assist in sponsorship fulfillment for select Front Row Marketing clients on an as-needed basis
  • Participate in miscellaneous projects pertaining to business development for Global Spectrum, Front Row Marketing, and other Comcast-Spectacor companies

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • Strong leadership and demonstrated organizational skills
  • Bachelor’s degree required
  • 3-5 years of marketing or related industry experience (experience in the sports and entertainment industry preferred)
  •  Excellent oral, written, and computer communication skills
  • Goal oriented, detail-oriented, self-motivated, and ability to work well independently
  • Available to work a flexible schedule including evenings, weekends and holidays
  • Proficiency in the Adobe Creative Suite preferred
  • Intellectual/Social, Physical Demands and Work Environment:

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to service clients and supervise Interns; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 Work environment:

 The essential functions of this job are usually performed indoors. The noise level in the work environment is moderate to loud during events and minimal during non-event times.

EOE, DFWP


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Sales & Marketing: Marketing
MARKETING & GROUP SALES COORDINATOR - General Motors Centre (Oshawa, ON)

TITLE:                  Marketing & Group Sales Coordinator

 

REPORTS TO:    Marketing & Group Sales Manager

 

SUPERVISES:     Marketing Interns

 

ENTITY:                Global Spectrum Facility Management

 

STATUS:               Full-time, Salaried

 

SUMMARY:

With the support of the department Manager, the Marketing & Group Sales Coordinator will be responsible for assisting in executing traditional media buying, promotions, public relations, and grassroots marketing, as well as prospecting new clients and booking group sales for the venue and all live events.

 

JOB FUNCTIONS:

  • Provide marketing and group sales support for all concerts, family shows, sporting events and other miscellaneous events in the venue

  • Assist in the development of targeted marketing, advertising and group sales campaigns for live events at the General Motors Centre, as well as executing street level grassroots initiatives and creatively selling group sales assets

  • Develop and maintain relationships with promoters, event producers, sub-contractors and tenants

  • Develop marketing and group sales recap summaries for facility events

  • Responsible for the distribution of press releases for each event announcement

  • Develop collateral material for internal departments and upcoming events using Adobe Photoshop CS6

  • Execute market research avenues by surveying past purchasers, as well as members of the Backstage Pass e-mail database

  • Assist in the maintenance of the website for the General Motors Centre, as well as interacting on all social media platforms

  • Produce and execute targeted e-mail campaigns for all events

  • Execute sales calls as well as researching and contacting corporations, scouts, schools, and other businesses that may be interested in groups sales events

  • Responsible for data entry within Salesforce and processing ticket orders through the ticketing system

  • Assist in day-of-event operations associated with all marketing and group sales events such as pre-show parties, client parties, corporate functions and media relations, during and/or after the event

  • Perform all other duties and responsibilities as assigned

 

 

 

QUALIFICATIONS:

  • Three (3) Year College Diploma or Bachelor’s Degree within Business, Marketing, Communications, Public Relations, Sport Management or any other related program

  • Minimum of one (1) year marketing and sales experience, preferably with a sports facility, convention centre, performing arts facility, or live entertainment promoter

  • Strong leadership, organizational and creative thinking skills

  • Proactive, and able to work with minimal supervision

  • Strong analytical, problem solving, and written communication skills

  • Must have the ability to work in a fast-paced environment while handling multiple projects

  • Possess excellent people skills, with the ability to effectively communicate with the general public, staff, and co-workers

  • Ability to conduct all interactions in a positive, professional manner

  • Be proficient in using all Microsoft Office applications, as well as spreadsheets, database, presentation, and graphic design skills are a must; knowledge of Adobe Photoshop and Salesforce is preferred

  • Proven track record of working with a variety of social media platforms, and strong knowledge and experience with interactive marketing

  • Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days with extended number of days

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1.YES/NO: Are you legally entitled to work in Canada
2. 2.YES / NO: Have you earned a three (3) year College Diploma, or University Degree in Marketing, Communications, Sports Management or any other related field?
3. 3.YES / NO: Do you have a minimum of one (1) year marketing and sales experience?
4. 4.To be considered, please list your salary requirement


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Sales & Marketing: Sales & Marketing Management
DIRECTOR OF SALES - Mass Mutual Convention Center (Springfield, MA)

JOB DESCRIPTION

Job Title: Director of Sales

Reports to:        General Manager, Assistant General Manager

Supervises:      Sales Managers

Summary:        Responsible for the overall tasks related to Sales for the facility. Leads all sales personnel in establishing goals, procedures, and daily duties. Ability to perform all tasks completed by supervised personnel in their absence.

Status:              Full-time Salaried

Qualifications:           

  • Bachelor’s degree in Marketing, Business, or related field from an accredited four-year college or university.
  • Minimum of five years experience in a public assembly facility in sales management.

Job Functions:            (including, but not limited to):

  • Oversees duties of all sales managers and performs like duties when required.
  • Represents Sales Department at weekly director’s meeting.
  • Works with sales managers to establish sales goals and strategies that target both short and long term business.
  • Manages and participates in the development and implementation of goals, objectives, policies and priorities of all Sales programs and activities
  • Works with CVB on a regular basis to keep hotel community engaged in city wide bids
  • Maintains facility's reputation for service
  • Works through the CVB for room night aggregation
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems and internal reporting relationships; identify opportunities for improvement and review with the facility manager; implement improvements.
  • Work very closely with the marketing department to implement marketing campaigns and strategies to capture more business
  • Creates weekly reports on booked, tentative and working business as required to both Global Spectrum, the CVB and the MCCA
  • Travels to local and national tradeshows on behalf of the MMC and Springfield First and represents both accordingly
  • Becomes an active part of the city and the local community
  • Participate in the development and administration of the annual sales budget
  • Keeps up to date on Global Spectrum initiatives and implements when appropriate
  • Accurate record keeping of booked business and the revenues associated with it as well as overnight room generation.
  • Makes immediate decisions and communicates with users of the facility in an emergency situation.
  • Recruits, interviews, select, and trains staff for Sales Department according to established guidelines.
  • Plans, organizes, and assigns all day?to?day work assignments for sales managers and sales coordinator.
  • Takes part in reviewing and approving final billing to users prior to release of invoice.
  • Assists in preparation of estimated revenues for facility budget.
  • Meets with General Manager and/or Assistant General Manager on regular basis to discuss all matters pertaining to sales operations.
  • All other duties as assigned by General Manager or Assistant General Manager.

SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Creative ideas for new promotions, goals, and other tasks.
  • Excellent communication skills, both orally and written.
  • Knowledgeable in all administrative procedures established by the convention center/arena.
  • Skill in public relations, oral and written communications, public speaking, contract negotiations, program planning, and auditing.
  • Working knowledge of excel
  • Ability to identify potential problems and make plans for corrective action.
  • Ability to analyze data and numbers that affect duties and goals.

Nonessential Job Functions:

·         Other duties and responsibilities as assigned


Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Intellectual/Social Demands:
    •While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
  • Physical Demands:
     While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
  • Work Environment:
     The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

 

EOE. DFWP.


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Sales & Marketing: Ticket Sales
TICKET AGENT - Paciolan (Exton, PA)

TICKET AGENT (Part-Time) - Paciolan (Exton, PA)

Description

Location: Exton, PA

Status: Part-Time Ticket Agent

Compensation: $10 per hour

Paciolan is looking for dynamic part time agents to work in a fast paced call center environment. Paciolan provides flexible hours in a casual environment making this position a perfect fit for candidates looking for a great place to work.

Hours of operation are seven (7) days a week from 8:00 AM – 1:00 AM. Paciolan is hiring for morning, afternoon and early evening shifts between the hours of 12:00 pm – 10:00 pm, throughout the week. Only applicants who can work during those hours will be considered at this time. Flexibility and the availability to work on the weekends is a must. Part-time shifts will not exceed 5 hours.

Job Responsibilities:

• Provide an excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism
• Handle business transactions while maintaining customer goodwill
• Utilize a variety of systems and web-based tools to research and resolve customer inquiries
• Respond with enthusiasm while handling customer questions, complaints and inquiries
 

Minimum Requirements:

• High School Diploma or GED
• 1 - 2 years of customer service experience
• Basic computer skills and ability to navigate between websites
• Excellent interpersonal; verbal and written communication skills and attention to details
• The ability to multi-task in a fast paced environment
• Must be able to work a flexible schedule. Including mornings, afternoons and early evenings as well as weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. YES / NO: Do you live in the Exton, PA area?
2. 2.YES / NO: Do you have 1 - 2 years of customer service experience?
3. 3. Are you capable of working a flexible schedule, including mornings, afternoons and early evenings as well as weekends and holidays?


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Sales & Marketing: Ticket Sales Management
CLIENT DEVELOPMENT EXECUTIVE - Philadelphia Flyers (Philadelphia, PA)

Title:               Client Development Executive

Entity:            Philadelphia Flyers

Reports to:     Vice President of Sales and Client Development Manager

Supervises:     None

Status:            Full-Time; Salaried Nonexempt

EEO:              Sales Worker
 

Qualifications:

  • Bachelor’s degree in a related field from accredited college/university
  • Must be self-directed, goal-oriented and highly competitive
  • Ability to provide exceptional customer service required
  • A true passion and desire to work in the sales industry required
  • Effective time-management skills and ability to multi-task required
  • Excellent written and verbal communication skills in the English language required.
  • Ability to work well on a team and across teams is essential in this role.
  • Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required
  • Minimum two years of sales experience


Essential Functions:

  • To improve fan experience and drive repeat business from team’s season and partial plan holders
  • Directly responsible for all revenue sales goals associated with a defined base of existing season ticket and partial plan holders for all sales and service related matters including but not limited to:  Season and Partial package renewals, Season and Partial package additional seat requests, Season and Partial package relocations, Season and Partial playoff renewals and additional strips, Selling all products; including individual game bowl seats, groups, club box, suites and relative sales promotional packages to existing customers
  • Maintain accurate account information including data capture, and resolving customer issues as needed using the organization’s CRM system
  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication
  • Make a daily minimum of 65 outgoing phone calls to account base
  • Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and arena details that are relevant to defined account base
  • Work closely with service team in the identification and execution of our fence-sitters and fence-sitter program.
  • Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base
  • Responsible for executing season ticket holder retention plan
  • Work additional game duties as assigned by Vice President of Sales and Client Development Manager

 

Nonessential Functions:

  •  Other duties and responsibilities as assigned

 

Intellectual/Social, Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.


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Sales & Marketing: Ticket Marketing
SALES ASSOCIATE - Philadelphia Flyers (Philadelphia, PA)

Title:               Sales Associate  

Entity:            Philadelphia Flyers

Location:        Wells Fargo Center (Philadelphia, PA)

Reports to:     Director of Sales/Sales Manager

Supervises:     None

Status:            Full-Time; Salaried Nonexempt

 

Summary:

The Sales Associate will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

 

Qualifications:

  • Bachelor’s Degree from an accredited college/university in related field required

  • Prior ticket sales experience in sports/entertainment is preferred

  • Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required

  • Excellent written and verbal communication skills in the English language required

  • Ability to manage numerous business relationships in a professional manner

  • Superior time management and organizational skills

  • Attention to detail

  • Aggressive, competitive, and dedicated attitude

  • Highly motivated with a strong aspiration to be successful in competitive sales environment

  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

 

Job Functions:

  • Responsible for maximizing revenue through the sale of  Philadelphia Flyers ticket packages including season tickets, partial plans, group tickets, and individual game tickets

  • Establish professional relationships in order to create repeat business and superior customer service

  • Utilize and maintain effective contacts (sales leads) through the use of our CRM – Salesforce

  • Use proactive tactics to create opportunities for new business with existing customers

  • Use telemarketing as a tool to sell season, group, and partial ticket plan packages to local companies from provided lists

  • Call past customers and new customers to generate ticket revenue

  • Handle incoming sales calls from prospective clients for all ticket packages

  • Run appointments and tours of the Wells Fargo Complex to aid in obtaining new business and developing new relationships

  • Meet or exceed appointed sales goals for all ticket packages

  • Maintain complete and accurate customer records

  • Staff all home games to assist ticket sales promotional programs

  • Other duties and responsibilities as assigned

     

    Reminder to employees interested in applying: You are required to review our Recruitment of Personnel Policy and submit an Internal Job Application signed by your supervisor to Pete Powell in Corporate HR (in addition to applying on-line) in order to be considered. The policy and the Internal Job Application form are also attached.


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Sales & Marketing: Database Marketing/Analytics
DIGITAL MEDIA SPECIALIST - Philadelphia Flyers (Philadelphia, PA)

Job Title:             Digital Media Specialist

Entity:                 Philadelphia Flyers

Location:             Wells Fargo Center (Philadelphia, PA)

Reports to:          Digital Media Coordinator

Status:                 Full-Time; Salaried

 

Qualifications:

  • Bachelor or graduate degree in Digital Media, Marketing, Communications or related majors.

  • Detailed understanding of the interactive marketing, website management, email marketing, and social networking

  • Proficiency in HTML, Adobe Creative Cloud, Final Cut, Java Script, or other Web Design is preferred

  • Previous experience with marketing automation platforms, content management systems and ticketing systems is preferred

  • Excellent technology and communication skills

  • Strong leadership skills and exceptional organizational skills

  • Professional demeanor and energetic personality

  • Advanced proficiency in Microsoft Office

  • Ability to travel and work nights, weekends and select holidays, in addition to traditional business hours, is required

 

Description/Duties

  • Operate the team’s content management system to update and maintain official site including designing and building new site pages, special sections, multimedia applications, registration forms and sponsored content for the team’s digital platforms

  • Create graphics and digital assets across all digital channels (emails, web, and advertising) to drive engagement

  • Assist with the development, implementation and rollout of new technologies, such as: mobile applications, gaming, social media platforms, and FlyersTV

  • Help manage and monitor Flyers social media accounts

  • Work with PR to coordinate marketing efforts around team news and website content

  • Support publicity and grassroots promotions via website and social media

  • Pull and review website/email analytics from multiple resources, and produce regular reports for department and key players in an effort to present insights into the usage, performance and success of digital initiatives

  • Respond to inquiries submitted through the website

  • Be current with best practices and emerging offerings across all consumer brands

  • Other duties as assigned by supervisor


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Sales & Marketing: Sales & Marketing Management
SALES MANAGER - Utah Valley Convention Center (Provo, UT)

JOB TITLE:      Sales Manager

                          UTAH VALLEY CONVENTION CENTER

 

REPORTING RELATIONSHIPS: 

            Reports to:    Director of Sales & Marketing

            Supervises:   N/A

            Salary:            $35-40K per year, non-commissionable, Full Time

           

SUMMARY:

To book events for the venue through an aggressive sales program.  To work with the client on rates and terms of the contract and to convey that information to all departments.


JOB DUTIES: (including to but not limited to)

§ Meets specified revenue goals and objectives for venue usage.

§ Meeting a required number of prospect calls weekly.
§ Promotes the convention center to all potential clients; conducts venue tours; answers questions and provides information regarding venue services, policies and procedures; and assists clients in finalizing booking arrangements.
§ Main Sales contact for all groups within assigned market.
§ Set appointments and make outside calls to potential clients.
§ Daily prospecting to organizations making phone calls and sending emails.
§ Researches, identifies and establishes the appropriateness of groups for the venue.
§ Attend Industry events and tradeshows.
§ Prepare event contracts and correspondence to clients.
§ Enter and maintain complete and accurate information into EBMS (booking system).
§ Participates in the development of newsletters and other marketing materials as needed.
§ Prepare reports, correspondence, memoranda, agreements and forecast projections.
§ Provide assistance and staff support to the Director of Sales & Marketing.
§ Serve as a liaison with industry representatives, the general public and other convention center departments and divisions.
§ Plan and organize venue events efficiently.
§ Deal effectively and efficiently with potential clients.
§ Establish and maintain effective working relationships with those contacted in the course of work.
§ Make verbal presentations to groups of various sizes.
§ Communicate clearly and concisely, both orally and in writing.
§ Perform related duties and responsibilities as required

 

REQUIREMENTS:

SPECIAL CHARACTERISTICS AND KNOWLEDGE:

§ High level of comfort on the phone making sales calls and prospecting.

§ Self-starter and works well with others.

§ Multitask oriented, organized, pays attention to details and focused on customer service.
§ Procedures, methods, and techniques of sales.
§ Modern office methods, procedures, and equipment.
§ Event scheduling and booking procedures.
§ Accurate financial reporting.
§ Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided.

QUALIFICATIONS:

§ Two to four years of increasingly responsible sales experience preferably in a convention center or a major hotel.
§ A Bachelor’s degree from an accredited college or university with major course works in marketing, business administration, or a related field, or a combination of education and experience.


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Sales & Marketing: Promotions
STREET TEAM/GAME DAY PROMOTIONAL STAFF - XL Center (Hartford, CT)

Street Team/Game Day Promotional Staff

 

 

 

Street Team/Game Day Staff Responsibilities:

• Assist in events and promotional activities in an effort to grow the Wolf Pack fan base

• Engage prospective and current Wolf Pack fans in a professional and positive manner through various promotions, events and marketing efforts

• Increase awareness, interest and fan support for the Wolf Pack through the distribution of promotional materials

• Assist in generating brand awareness for the Wolf Pack at a variety of local events and activities

• Provide full operational support (set-up/tear-down) of all promotional materials including tents, tables, etc.

• Work on Game Nights/Days to assist Director of Game Operations with various responsibilities (set-up arena, find contestants for games, monitor Kids Zone, organize for and execute in-game promotions)

 

-This is a part time/hourly position that runs October-April.

-Rate of Pay is $9.00/hour


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Sales & Marketing: Ticket Sales
INSIDE SALES ASSOCIATE - XL Center (Hartford, CT)

Title:                Inside Sales Associate – Part Time

Entity:              Hartford Wolf Pack

Location:          XL Center, Hartford CT

                                       Reports to:       Director of Sales

 

Job Summary:
Under the leadership of the Director of Sales, the Inside Sales Associates will sell and service new accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed. Strong performers will be considered for full time positions.

 

Essential Duties:

  • Responsible for maximizing revenue through the sale of Hartford Wolf Pack ticket packages including season tickets, partial plans, specialty packages, group tickets, and individual game tickets.

  • Heavy outbound focus making 80+ outbound calls daily to increase your sales pipeline.

  • Establish professional relationships in order to create repeat business and superior customer service

  • Utilize and maintain effective contacts (sales leads)

  • Use proactive tactics to create opportunities for new business with existing customers

  • Use telemarketing as a tool to sell season, group, and partial ticket plan packages to local companies and individuals from provided lists

  • Call new customers to generate ticket revenue

  • Run appointments and tours at XL Center to aid in obtaining new business and developing new relationships

  • Meet or exceed appointed sales goals for all ticket packages

  • Maintain complete and accurate customer records

 

Qualifications:

  • Bachelor’s degree from an accredited college/university required

  • Prior ticket sales experience in sports/entertainment is preferred but not required

  • High comfort level making cold calls and have a passion for sales

  • Working knowledge of Ticket Return; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required

  • Excellent written and oral communication skills

  • Manage numerous business relationships in a professional manner

  • Superior time management and organizational skills

  • Attention to detail

  • Aggressive, competitive, and dedicated attitude

  • Highly motivated with a strong aspiration to be successful in competitive sales environment


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