Company: Memphis Redbirds (Memphis, TN)

Reports To: Assistant GM/Director of Sales

Qualifications:
• BA/BS required
• Min. 2- 3 years business to business sales experience, prior baseball exp. preferred
• Strong computer skills
• Aggressive and effective communication skills and interpersonal skills
• Strong leadership and organizational skills
• Superior problem solver, with ability to work independently
• Ability to multi-task and work with deadlines
• Willingness to work the hours necessary to meet sales goals and maintain a flexible work  schedule (evenings and weekends)
 

Responsibilities:
• Generate revenue through the sale of Memphis Redbirds ticket packages (i.e., season plans, partial plans, arena and premium seating group packages and special events)
• Extensive inbound/outbound call campaigns including a minimum of 65 daily outbound calls
• Required to assist in pulling field tarp
• Required to assist in fireworks display set up and debris pickup
• Conduct outside and inside face to face sales presentations
• Manage and service assigned partial plan and group account base
• Prospect and create new sales opportunities
• Promote Redbirds packages through sales tables, promotional programs and prospect invitations to games
• Complete follow-up phone campaigns involving Redbirds direct marketing campaigns
• Must meet all pre-determined activity and sales goals by providing weekly sales reports to management
• Active membership in sales or business organizations including Chambers of Commerce, Sales and Marketing Executives of the Memphis and related networking organizations
• Required to assist in pulling field tarp
• Required to assist in fireworks display set up and debris pickup
• Other duties and responsibilities as assigned
 

EOE, DFWP

Entity: Global Spectrum - AutoZone Park/Memphis Redbirds

Location: Memphis, TN

Status: Part-Time; Hourly

Reports to: Ticket Sales Manager
 

Responsibilities:
• Responsible for maximizing revenue through the sale of Memphis Redbirds ticket packages including season tickets, partial plans, group tickets, and individual game tickets.
• Heavy outbound focus making 90+ outbound calls daily to increase your sales pipeline.
• Establish professional relationships in order to create repeat business and superior customer service
• Required to assist in pulling field tarp
• Required to assist in fireworks display set up and debris pickup
• Utilize and maintain effective contacts (sales leads)
• Use proactive tactics to create opportunities for new business with existing customers
• Use telemarketing as a tool to sell season, group, and partial ticket plan packages to local companies from provided lists
• Call new customers to generate ticket revenue
• Run appointments and tours at AutoZone Park to aid in obtaining new business and developing new relationships
• Meet or exceed appointed sales goals for all ticket packages
• Maintain complete and accurate customer records
• Perform other duties and responsibilities as assigned

Qualifications:
• Prior ticket sales experience in sports/entertainment is strongly preferred
• High comfort level making cold calls and have a passion for sales
• Working knowledge of Ticket Return a plus; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required
• Excellent written and oral communication skills
• Manage numerous business relationships in a professional manner
• Superior time management and organizational skills
• Attention to detail
• Aggressive, competitive, and dedicated attitude
• Highly motivated with a strong aspiration to be successful

EOE, DFWP
 

Company:  Global Spectrum

Location:  Durham, North Carolina

Department:  Sales

Reports To:  Director of Sales

Supervises:

Status:  Full-Time

SUMMARY:

The Sales Manager is responsible for promoting and booking events through an aggressive marketing and sales program, working with clients on rates and contract terms and conveying this information to all departments.

RESPONSIBILITIES:

• Execute all aspects of the sales process; develop measureable sales goals and strategies to meet and exceed budget requirements.
• Promote the Convention Center to all potential clients; conduct facility tours; answer questions and provide information regarding facility services, technical capabilities, policies and procedures; assist clients in finalizing booking arrangements.
• Establish and maintain effective working relationships within the county, to include local hotels and industry organizations; represent the facility professionally at all times.
• Represent the Convention Center at various industry events and tradeshows. 
• Research, identify and establish the appropriateness of groups for the facility.
• Initiate sales calls via phone, electronic mail, surface mail and in person with the intent of aggressively marketing the Convention Center to repeat and prospective clients.
• Prepare facility use proposals and cost estimates, license agreements and related correspondence to clients.
• Ensure booking information is maintained.
• Demonstrate continuous effort to improve operations, streamline processes, and work cooperatively with client, Event Managers, catering and AV provider to deliver a high quality product and customer service exceeding client’s expectations. Receive and respond to suggestions and concerns from clients and the public, referring to the appropriate department for follow up.
• Participate in the development and execution of marketing plan and materials.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree from accredited college or university with emphasis in hospitality management, public or business administration, or other related fields.
• Minimum 3-5 years of increasingly responsible sales/event experience in a convention center, conference center or other similar public assembly facility, including supervisory responsibility.
• Ability to communicate clearly, concisely and professionally, both written and orally, in the English language.
• Certified Meeting Professional (CMP) designation preferred.
• Possession of a valid driver’s license.
• Ability to work beyond normal business hours including nights and weekends as required.
 

EOE, DFWP
 

Company: Global Spectrum

Location:  Enid, OK

Reports to: Director of Sales

Supervises: TBD
    

SUMMARY: Individual is responsible for marketing, promoting and selling tickets to all events at the arena.  Constantly seek out new opportunities for the arena and convention center to increase its exposure in the marketplace.  Act as one of the liaisons between the event, facility and the media.  Perform public relations for arena, show and Management Company.

JOB FUNCTIONS (including, but not limited to….):
• Ensure the development, implementation and reconciliation of comprehensive marketing programs
• Ensure the development, maintenance and coordination of advertising/sponsorship opportunities
• Develop, direct, coordinate and review the strategic plan for providing marketing services
• Design and create venue promotion pieces, including but not limited to: Annual Report, Wedding collateral, brochures, sales pieces, etc.
• Actively participate in brainstorming sessions
• Assist in negotiating, closing and implementing media, promotional partner, and sponsorship deals for all complex events
• Assist in the creation and implementation of marketing, public relations, and sales campaigns to maximize event awareness and exposure
• Organize marketing & sales presentations
• Develop promotions and day of event activities
• Assist in preparation and adhere to annual marketing budget
• Place media for events locally and nationally in trade specific publications to promote the facility
• Draft, distribute and follow-up on all press releases and media pitches
• Produce media settlements for all events
• Day of event assistance with pre-event promotions, meet and greets and media
• Update and organize venue website and social media sites
• Research, implement and follow up with grassroots marketing
• Track, analyze, and compare event ticket sales information
• Develop and keep current a photo library for all facilities and events
• Assist all department with creative and design elements to enhance venue's professional image
• Promote HYD culture and principles within department and facility
• Act as Brand Manager for facilities to ensure correspondence is professional and consistent in look and feel
• Perform other duties as assigned by General Manager or Director of  Sales

QUALIFICATIONS:
• BA in Marketing, Public Relations, Graphic Design, or related field preferred
• Minimum of one (1) year of marketing or promotions experience, preferably with an arena, convention center, hotel, pro team or similar work environment
• Must be organized, creative and flexible and able to handle multiple tasks at one time
• Excellent written and oral communication skills
• Must possess valid driver’s license
• Proficient computer skills in MS Office applications, and design programs including Adobe Suite applications (InDesign, Photoshop, Illustrator, and After Effects)
• Team player who is a creative and proactive problem solver
• Must be able to work flexible hours including nights, weekends and select holidays, in addition to traditional business hours, as required

EOE, DFWP

Entity:   Front Row Marketing Services

Location: James Madison University (Harrisonburg, VA)

Status:   Full-Time; Salaried

Reports To:  Director of Corporate Partnerships

Supervises: None

Job Summary:  The Manager of Partnership Services is responsible for the fulfillment and execution of all of James Madison University’s corporate partnership agreements as well as servicing all needs of current and potential clients.

Job Functions (included, but not limited to):

• Oversee all aspects of contracted elements for each corporate partner
• Responsible for JMU’s Merchants for Madison program
• Manage JMU corporate partner ticket program (manage all Club, Suite, and other ticket requests for all sports)
• Develop and implement corporate partner digital media strategy / oversee JMU Sports Media App (as it relates to corporate partners contracted elements)
• Maintain and review Partner Tracking Sheet  for partner elements  
• Track each  partner’s assets as they are completed
• Draft professional letters of correspondence on behalf of corporate partnerships team
• Produce/create proof of performance documents and affidavits for television and radio
• Offer creative suggestions/input for any and all proposed and contracted partnership elements
• Activate pre-game and in-game promotions
• Contact partners on a regular basis for logo approvals, artwork submissions, etc.
• Track / coordinate inventory availability
• Coordinating with Marketing team to ensure all contract fulfillment is executed within scope of project and on time
• Cultivate relationships with current and prospective partners
• Other duties as assigned by the Director of Corporate Partnerships and Regional Manager

Preferred Qualifications:

• Minimum of one year of experience in sports corporate sales environment
• Bachelor’s Degree from an accredited college/university in a related concentration 
• Ability to demonstrate proficiency with data processing and MS Office applications
• Ability to work nights, all events, weekends, events and holidays as required

EOE, DFWP

Location: Augusta Entertainment Complex/James Brown Arena & Bell Auditorium (Augusta, Georgia)

Status: Full Time; Salary + Commissions

Reports To: Project Manager, Regional Director & Regional VP

Summary:  The Corporate Sales Manager is responsible for working with and assisting the Project Manager and Regional Director in executing club seat and advertising sales and servicing effort on behalf of the James Brown Arena and the Bell Auditorium, which makes up the Augusta Entertainment Complex, in Augusta Georgia.  Basic function includes club seat and corporate sponsorships sales along with finding ways to grow revenue for the building while maintaining high levels of client services.

Essential Job Functions:

• Responsible for prospecting, selling, cultivating and maintaining club seat and corporate sponsorships sales for the complex
• Responsible for making cold calls & sales presentations for the complex
• Responsible for servicing and fulfillment of club seats for all events (Includes but not limited to processing and mailing tickets, contracts, assist in updating and sending collateral, and follow-up of meetings)
• Servicing and fulfillment of Corporate Sponsorship contracts of building and events
• Responsible for working and attending all events, promotions, complex events and Front Row Marketing events
• Completing and updating reporting systems
• Creation and development of sales presentation materials and collateral materials
• Liaison with accounting, box office, team personnel, building personnel and Front Row Marketing Services
• Attend weekly sales meeting and create reporting system to corporate
• Responsible for working with outside agencies/vendors to get all corporate partnerships signage created and placed
• Responsible for creating year end recaps for corporate partners
• Responsible for communicating to client and prospects through various means including direct contact, newsletters, corporate partner gathering, etc.
• Work with the marketing department on opportunities to cross sell corporate partners
• Other duties as assigned by General Manager of building, Project Manager, and Regional Director

Qualifications:

• Demonstrates or has prior advertising/sponsorship experience/knowledge of local corporate market
• Previous experience in a similar working environment
• Bachelor’s degree from an accredited college or university
• Proficiency with data processing and MS Office applications
• Ability to work nights, all events, weekends, and certain holidays as required, in addition to normal business hours

EOE, DFWP

Status: Full-Time; Salary + Commissions

Reports To: Front Row Regional Director with dual reporting to Northeastern University (NU) Athletic Department Administration

Job Description:  The Director of Corporate Partnerships is responsible for overseeing and executing the advertising, sponsorship, and corporate partnership sales effort on behalf of Northeastern University Athletics. Northeastern University sponsors an eighteen-sport intercollegiate athletics program that competes at the Division 1 level of the National Collegiate Athletic Association and is also affiliated with the Colonial Athletic Association and Hockey East.  Basic functions include the extensive sales, development, and servicing of corporate sponsorship and partnerships while maintaining high levels of client service.

Duties will include but not limited to:
• Responsible for prospecting, selling, cultivating and maintaining the sponsorships, advertising and corporate partnerships for NU Athletics and its facilities in both new and existing business.
• Responsible for soliciting new cash partnerships
• Responsible for achieving established sales goals and budgets as set by the Regional Director
• Responsible for making cold calls & budget relieving trade sales presentations for the property
• Responsible for overseeing, coordinating and executing corporate partnership fulfillment
• Responsible for working with Athletic Department to create and place partners’ signage/element(s)
• Responsible for creating season recap summaries for corporate partners
• Responsible for servicing all corporate sponsorships through various means including direct contact, newsletters, corporate partner gatherings, etc.
• Responsible for creating new client initiatives to better serve the corporate partners
• Responsible for the design of sales proposals and presentations for potential corporate partners
• Responsible for creation/implementation of new ideas/opportunities that drive revenue
• Work with the marketing department on opportunities to cross sell corporate partners
• Responsible for tracking prospective sales and inventory throughout the season
• Responsible for working and attending events, promotions and Front Row Marketing events
• Responsible for cultivating and building a good working relationship with different personnel and departments within the NU system
• Other duties as assigned by Regional Director and NU key personnel

Qualifications:
• Must have extensive sponsorship sales experience – minimum of 5-7 years in sales, preferably in the collegiate or professional sports marketplace
• Preferably has advertiser contacts and relationships in the Boston / New England region
• Demonstrates or has prior advertising/sponsorship experience/knowledge of local corporate market and/or industry
• Previous experience in a similar working environment.
• Bachelor’s degree from an accredited college or university or equivalent work experiences
• Proficiency with data processing and MS Office applications
• Ability to work nights, all events, weekends, events and holidays as required
 

EOE, DFWP

Status: Full Time Salary + Commissions

Reports To: Front Row Regional Vice President/Project Manager with dual reporting to University Department of Athletics

Job Description:  The Director of Corporate Partnerships is responsible for overseeing and executing the advertising, sponsorship, and corporate partnership sales effort on behalf of the University Athletics.  The University is located in Southern California and is an intercollegiate athletics program that competes at the Division 1 level of the National Collegiate Athletic Association.  Basic functions include the extensive sales, development, and servicing of corporate sponsorship and partnerships while maintaining high levels of client service.

Responsibilities will include but not be limited to:
• Managing the corporate partnership program for University Athletics
• Working as a team with University Athletics staff to accomplish University’s goals
• Prospecting, selling, cultivating and maintaining the sponsorships, advertising and corporate partnerships for all University Athletics and its facilities
• Soliciting new cash partnerships
• Achieving established sales goals and budgets as set by the Regional Vice President
• Conducting cold calls & budget relieving trade sales presentations for the property
• Overseeing, coordinating and leading the execution of partnership fulfillment
• Working with Athletic Department to develop and sell new inventory
• Servicing all corporate sponsorships through various means including direct contact, newsletters, corporate partner gatherings, partnership summaries, etc.
• Creating new client initiatives to better serve the corporate partners
• Design of customized sales proposals and presentations for potential corporate partners
• Creation/implementation of new ideas/opportunities that drive revenue
• Tracking prospective sales and inventory throughout the season
• Working and attending University events, University and client promotions and Front Row Marketing events
• Cultivating and building a good working relationship with different personnel and departments within the University system
• Other duties as assigned by Regional Vice President and key University personnel

Qualifications:
• Must be a team player and be able to work efficiently and effectively within the established culture of University Athletics
• Must have extensive sponsorship sales experience – minimum of  3-5 years in sales, preferably in the collegiate or professional sports marketplace
• Preferably has advertiser contacts and relationships in the Southern California/ Orange County markets
• Demonstrates or has prior advertising/sponsorship experience/knowledge of local corporate market and/or industry
• Bachelor’s degree from an accredited college or university or equivalent work experiences
• Proficiency with data processing and MS Office applications
• Ability to work nights, weekends, events and holidays as required

Compensation:
• Salary and commissions commensurate with qualifications.

EOE, DFWP

***Please note: This posting will be used to fill future vacancies in the Philadelphia market****

Company:  Front Row Marketing Services 

Location:  Philadelphia market / TBD 

Reports to:  Regional Director / Regional Vice President

Status:   Full-Time: Salaried + Commission

Job Summary:
This position is responsible for the sponsorship sales and servicing of all advertising, promotional and sponsorship marketing relationships.

Qualifications:

• Minimum of 2-3 years of experience in Corporate Sales / Sponsorship
• Demonstrates or has prior advertising/sponsorship experience/knowledge of local corporate market and/or industry
• Preferably has advertiser contacts and relationships in marketplace / region
• Bachelor’s degree from an accredited college or university
• Proficiency with data processing and MS Office applications
• Ability to work nights, all events, weekends, events and holidays as required, in addition to traditional business hours
• Professional verbal and written communications skills in the English language

Job Functions:

• Responsible for prospecting, selling, cultivating and maintaining the sponsorships, advertising and corporate partnerships for the facilities in both new and existing business.
• Responsible for soliciting new cash & budget relieving trade partnerships
• Responsible for achieving established sales goals and budgets as set by the GM / RVP
• Responsible for making cold calls & sales presentations 
• Responsible for overseeing, coordinating and executing corporate partnership fulfillment
• Responsible for working to create and place partners’ signage/element
• Responsible for creating season recap summaries for corporate partners
• Responsible for servicing all corporate sponsorships through various means including direct contact, newsletters, corporate partner gatherings, etc.
• Responsible for creating new client initiatives to better serve the corporate partners
• Responsible for the design of sales proposals and presentations for potential corporate partners
• Responsible for creation/implementation of new ideas/opportunities that drive revenue
• Work with the marketing department on opportunities to cross sell corporate partners
• Responsible for tracking prospective sales and inventory throughout the year
• Responsible for working and attending events and promotions
• Responsible for cultivating and building a good working relationship with different personnel and departments within the facilities
• Perform other duties as assigned by the GM / RD

***Please note: This posting will be used to fill future vacancies in the Philadelphia market****

EOE, DFWP
 

Posting Date:  December 14, 2012

Closing Date: Open Until Closed / Filled

Status:   Full-Time; Salary + Commissions – Position currently runs through 6/30/13

Reports To:  Regional Director and Regional Vice President

Job Description:  This position is responsible for solicitation and execution of advertising, sponsorship, and corporate partnership sales on behalf of a Portland (ME)-based AHL Hockey sports franchise, the Portland Pirates. Basic functions include the extensive sales, development, and servicing of corporate sponsorship and partnerships while maintaining high levels of client service.

Responsibilities:
• Responsible for prospecting, selling, cultivating and maintaining new corporate sponsorships, advertising and corporate partnerships for the franchise
• Responsible for making cold calls & for cash and budget-relieving trade sales presentations for the organization
• Responsible for overseeing and coordinating all aspects of corporate partnership fulfillment for his/her clients as well as ensuring that all department fulfillment is handled
• Responsible for providing sales reports and updates to Regional Director, Regional VP, and Contract Administrator
• Responsible for creating season recap of season for corporate partners, if requested by sponsor
• Responsible for servicing all corporate sponsorships through various means including, but not limited to, direct contact and corporate partner gatherings
• Responsible for the creation of sales proposals and presentations for potential corporate partners
• Responsible for creating and implementing new ideas and opportunities that will help drive sponsor revenue for the team
• Responsible for working with the ticket sales and marketing departments on opportunities to cross sell corporate partners
• Responsible for tracking prospective sales and inventory throughout the season
• Responsible for working and attending team events, promotions, venue events and Front Row Marketing events
• Responsible for cultivating and building a good working relationship with different personnel and departments with the team
• Other duties as assigned by Regional Vice President, Vice President of Sales, and Front Row Marketing executive personnel

Qualifications:
• Minimum of 3+ years in sales with extensive sponsorship sales experience; industry experience strongly preferred
• Strong organizational skills
• Has advertiser contacts and relationships in Portland (ME) market, or the ability to pro-actively secure these contacts and relationships through door-to-door, face-to-face interaction
• Demonstrates or has prior advertising/sponsorship experience/knowledge of local corporate market and/or industry
• Bachelor’s degree or better from an accredited college or university
• Proficiency with data processing and ALL MS Office applications (including Power Point, Word and Excel)
• Ability to work nights, all events, weekends, events and holidays as required
• Ability to work independently both efficiently and effectively
• Ability to handle multiple projects
 

EOE, DFWP

Company:  Global Spectrum

Location:  Lowell Memorial Auditorium/Tsongas Center

Reports to:  Director of Marketing

Supervises:  TBD

Status:   Full-Time; Salaried

Qualifications:

• Bachelor's Degree from an accredited college or university with major course work in marketing, public relations, communications, business or other related field
• Minimum 2-4 years of increasingly responsible experience in sales and/or marketing, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of marketing and advertising/sponsorship program development
• Knowledge of Public relations
• Website maintenance experience preferred
• Microsoft office applications and word processing skills required, as well as spreadsheets, database, presentation, graphic design, PowerPoint and internet software
• Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days
• Strong verbal and written communication skills in the English language

Job Functions:

• Develop, maintain and coordinate event and facility advertising programs and opportunities
• Prepare written proposals; reevaluate potential advertising value of marketing inventory; initiate contractual arrangement; prepare contracts; negotiate terms as required
• Prepare clear and concise advertising/marketing/sponsorship inventory reports
• Implement and administer public relations model; plan, organize, and coordinate all public relations efforts for the facility and its events
• Develop and issue press releases and maintain updated media contact list and relationships
• Regularly review progress of public relations and marketing efforts through report generation
• Assist in developing marketing plans in an effort to generate revenue and provide added value to the event and/or promoter
• Solicitation and development of contracts and relevant sales materials; negotiations of agreements
• Manage and participate in the development and implementation of marketing goals, objectives, policies, and priorities
• Create and place advertising media
• Maintain and create detailed media budgets, settlement reconciliations, and recap summaries for facility events
• Assist in the development and design of all facility advertising, marketing and collateral materials
• Assist Director of Sales & Marketing and Sales Manager in the preparation of sales materials and, when appropriate, in the presentation of said materials & proposals
• When applicable, assist General Manager and or other departments with marketing related activities
• Update and maintain the facility’s website; serve as liaison for all website related promotions, initiatives and issues
• Develop and maintain facility database and assist Director of Sales & Marketing and Sales Manager with all database related marketing
• Conduct a variety of industry related studies & advertising; recommend modifications to marketing and public relations programs as appropriate
• Prepare and present staff reports and other related correspondence
• Act as event coordinator or manager on duty for selected facility events and functions
• Analyze challenges, identify alternative solutions, project consequences of proposed actions; present recommendations to Director of Sales & Marketing; implement approved recommendations in support of organizational objectives
• Present weekly activity, event, and sales status report to Director of Sales & Marketing
• Assist Director of Sales & Marketing in the preparation of weekly corporate marketing report and participate in corporate marketing meetings and periodic marketing conference calls
• Perform other duties as assigned

EOE, DFWP

eCommerce Operations Specilaist
We are seeking an operations focused account specialist with strong communications skills to work directly with our customers to provide guidance and training to maximize usage on their eCommerce sites. This role will focus on providing consultation on web site efficiency as well as the management of the operations of our customer’s eCommerce web sites. The position will tap into your creative side by coordinating the look-and-feel changes, implementation and support of new features and functionality of the websites. The ideal candidate will also possess the analytical skills to create transactional reports to determine sales volume, prep and monitor Internet real time ticket sales for all online events, and be a dedicated problem solver.

This individual will have the opportunity to take ownership of issues and drive them to resolution in a timely fashion and handle multiple projects simultaneously in a fast paced, results oriented environment.  

What the position involves:
• Consult with clients to ensure adoption of eCommerce initiatives
• Train and support clients in the implementation of all applicable online features and functionality
• Act as ongoing resource for clients’ day-to-day operational needs online
• Work with Client Partners and clients to maximize online transactional revenue
• Coordinate all HTML changes and test to ensure accurate implementation
• Ensure post upgrade web site functionality
• Manage on sales including: Consult with customers regarding best practices for event set-up and testing, Ensure the client’s web site is ready to handle the anticipated on sale load, Coordinate with Technical Operations and HTML to satisfy all the client’s requests, Monitor on sale traffic, Run transactional reports to track on sale pacing and success, Participate in a post mortem discussion and data analysis if needed
• Perform troubleshooting, analysis, and problem solving as necessary to ensure reliable operations
• Apply knowledge, experience and expertise to identify and deploy solutions for our customers

What is required of you:
• Bachelor’s degree in business or computer science from an accredited college 
• 2 + years experience on the Paciolan software solution
• Intermediate to expert level knowledge of the Microsoft Office Suite, Internet Explorer and the Internet itself
• Ability to multitask in a fast paced environment
• Excellent written and verbal communication skills
• Engage, foster and support the team atmosphere
• Proven success in developing and maintaining effective business relationships

Nice to haves!
• Experienced in HTML, CSS, and JavaScript
• Certification in the area of Customer Focused Technical Support
• Experience with eCommerce practices and trends

EOE

Implementation Consultant
Paciolan is seeking an Implementation Consultant to be a key member of our Professional Services Team.  The ideal candidate will possess in-depth product knowledge with Paciolan’s ticketing and/or fund raising software and knowledge of the customers’ business practices within the ticketing industry. This role is key to the organization as it enables the successful implementation of Paciolan’s technology in the client's organization by providing training and consulting throughout the project life cycle. The ideal candidate will thrive in a fast paced environment and be a self starter. 

What the position involves:
• Work with Project Manager and Business Consultant to create project plan 
• Build agendas in advance of onsite work and creates status/trip reports on a timely basis 
• Attend all project status meetings
• Provide all training to client in project lifecycle
• Provide training and consulting for Statement of Work Engagements
• Work within project plan timeline and communicate with project manager if project deadlines are in jeopardy or circumstances will cause a deadline to be missed
• Supply consistent communication with all project team members on all project items

What is required of you:
• Minimum two years experience with Paciolan Software
• Bachelor’s degree preferred 
• Ability to consult with the client on setup and use of Paciolan software
• Proven track record of developing clear and concise functional form specifications for standard programs
• Demonstrated ability to resolve complex application problems
• Strong interpersonal skills including the ability to effectively work with people in immediate team and other departments
• Adaptability, flexibility and the ability to succeed in a dynamic, fast paced environment
• Proven success in handling multiple projects and balancing multiple priorities
• Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail
• Ability to travel 70-80% to client and customer sites

EOE
 

Business Consultant

Paciolan is seeking a Business Consultant to be a key member of our Professional Services team.  This is a critical role within the organization and will be working hand in hand with our customers and clients. This is an ideal opportunity to join our team, providing guidance, expertise and services to ensure all special projects and Access implementations exceed our customer’s expectations.  The ideal candidate will enjoy being in a hands on role, thrive in a fast paced environment and be a self-starter. 

What the position involves:
• Assisting with implementations directly related to Paciolan’s software systems & Access Product Solution.
• Identifies, documents and develops strategy for data conversion, reporting, data feeds, etc.
• Develops clear and concise functional form specifications for custom programs and/or data conversions with approval from project manager.
• Builds/configures reporting modules from a detailed design and defines procedures for installing and running reports.
• Consulting with client on implementing new Access system including re-design of patron traffic to events, recommend changes to operational business practices, present recommendations to Senior Management at client site.
• Configuration of Access equipment and SQL & wireless Access Point installation
• Direct all support personnel at client site for ‘go-live’ Access event(s).
• Planning work within the scope of the project
• Contributing to the allocation of work between the client and Paciolan.
• Proactively soliciting feedback from the client
• Conducting and/or contributing to project reviews 
• Developing relationships with a variety of people from all levels in the client organization
• Lead and setup meetings and conference calls with key client staff to determine the business needs that must be met by the implementation project
• Mapping of business process requirements to standard product functionality
• Complete all project tasks by due date and use designated project management tools
• Communicate and provide status updates to project manager as necessary
• Provide frequent status updates to client throughout the implementation project
• Provide customer documentation
• Escalate all client issues not resolved  to the project manager as necessary

What is required of you:
• Hands-on experience with Paciolan implementations, software functionality, and data structure
• Familiarity with Paciolan Access Management solution
• Familiarity with client business needs in ticketing, fundraising, access management, CRM, etc.
• Proven success in effectively working with people in immediate team, other departments and/or external partners
• Flexibility and adaptability to keep up with changing demands and environment
• Proven track record of successfully handling multiple projects and balancing multiple priorities
• Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail.
• Basic knowledge and understanding of SQL and Unix
• Familiarity with PDA device configuration, PDA O/S, wireless Access Points and barcode technology is a plus!
• Ability to work independently with minimal supervision
• Ability to travel 70-80% to client and customer sites as needed
 

EOE

DIRECTOR SALES, COLLEGE ATHLETICS

Paciolan is seeking a driven, high energy Director of Sales with a passion for sports and college athletics. The role of the Sales Director is to manage a territory to grow revenue and direct sales efforts. This is a great role for an experienced salesperson who knows how to work a territory to build a book of business and create long lasting relationships. Key responsibilities will include directing all pre- and post-sales activities with the goal of obtaining long-term business and increasing market share. This is a closer’s dream role. Additionally a preferred candidate will have a proven track record of exceeding quota and experience conducting sales presentations to the AD level. This is a high profile role within the organization, with direct access to company executives, and input on product development. This role reports directly to the SVP of Sales.
 
What the job includes:
• Take ownership of the overall planning, development, implementation, administration, and budget for designated sales territory
• Develop strategies and short and long range plans to enhance market position, territory coverage and achievement of goals
• Contact new Major Accounts, conduct sales presentations, qualify, negotiate and close new and additional business
• Manage complex sales cycles, properly utilizing resources, and closing the deal at executive level
• Utilize sales automation tools for accurate reporting purposes
• Shepherd contract negotiations
• Strong relationship building, regular contact with key personnel at customer sites within designated sales territory
• Maintain liaison with Marketing Programs, Product Marketing, and Marketing Communications in matters relating to sales policies and practices
• Collaborate across organization to achieve company goals
• Live and breathe college athletics

What is required of you:
• BS or BA Degree in Business, Marketing, or a related field
• Experience in complex software solutions with progressive sales experience
• History of successfully closing deals while building strong relationships with client base
• Excellent communication skills, both oral and written
• Demonstrated excellent collaborative and interpersonal skills at all levels
• Proven track record of exhibiting excellent leadership skills is essential
• Managerial expertise in planning, organizing, and decision-making
• Self-starter with ability to work with minimal supervision
• Ability to establish relationships at the AD Level
• Individual with well-rounded business sense
• Travel Requirements: 30-50% travel

EOE

Location: Wells Fargo Center (Philadelphia, PA)

Reports to:  Manager of Client Communications 

Supervises: Interns

Status: Full-Time; Salaried

Closing Date: Open Until Closed / Filled

Qualifications:

• Bachelor’s Degree in Business, Communications, Sports Management or other related field required
• Must have three or more (3+) years of full-time work experience in the sports entertainment business under client services, sales and/or marketing
• Excellent written and verbal communication skills in the English language required.
• Highly skilled and efficient  in Adobe Photoshop and Microsoft Office Suite.
• Knowledge and experience utilizing an email marketing platform.
• Ability to work well on a team and across teams is essential in this role.
• Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required

Job Functions:

• Actively involved in the implementation and execution of season ticket holder events, programs and initiatives
• Create emails and social media initiatives to maximize our season ticket holder education and additional sales…utilizing Myflyerstickets.com, Text/Twitter messages, season ticket holder surveys, season ticket holder emails, Facebook)
• Responsible for season ticket holder database management including:  list segmentation, maintaining database updates and using events/season ticket holder initiatives to collect information
• Handles and coordinates all season ticket holder mailings including list segmentation
• Coordinates operation and logistics of all ticket offers and packages including mailing, fulfillment and reporting
• Review and police social media postings and usage in addition to executing campaigns to increase participation
• Work with New Media and Sales Dept. to ensure we are maximizing resources and communicating a consistent message
• Compose and enhance communication plan to promote and market ticket technology services including but not limited to: StubHub, Flyers Ticket Share/Draft, Stored Value and Loaded Tickets
• Assist Manager of Client Communications with operations, logistics, messaging, timelines, and respective budget with exclusive STH events, Early Bird Program, Suite/HOF nights, Appreciation Nights, and Season Ticket Holder Advisory Board Meetings
• Maximizing all Flyers and Comcast-Spectacor revenue streams with print collateral, ticket technology education, emails and in/off season events
• Facilitate communication plan to educate new season ticket holders on available products, services and contacts
• Other duties and responsibilities as assigned

EOE, DFWP

Location: Wells Fargo Center (Philadelphia, PA)

Reports to:  Director of Marketing

Supervises: Interns

Status: Full-Time; Salaried Exempt

Closing Date: Open Until Closed / Filled

Qualifications:

• Bachelor’s Degree from an accredited college or university with major course work in marketing, public relations, sports management or other related field
• 1 - 2 years marketing experience required, preferably with an NHL/pro team
• Strong verbal and written communication skills in the English language required
• Excellent computer skills including Microsoft Word, Excel, Outlook, PowerPoint and Adobe Photoshop required
• Strong organizational and interpersonal skills required
• Superior problem-solving and multitasking skills required
• Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required

Job Functions:

• Actively participate in all single game and season ticket promotions including creation of advertising materials for TV, radio, print, outdoor and digital billboards
• Work closely with Marketing department staff to create campaigns based on theme nights, promotional items and sales situations for single games
• Participate in the creation of and coordinate media campaigns for major promotions (training camp, playoffs, season tickets, single game tickets, seasonal ticket packages, league initiatives, merchandise and concessions, among others)
• Work with creative agency on all collateral and media pieces included but is not limited to print collateral, pocket schedules, TV and radio spots, arena signage and more
• Responsible for meticulous proofing all marketing collateral including print, TV, radio, outdoor and digital materials
• Coordinate with local vendors for fulfillment of premium items for promotional giveaways
• Actively involved in creating tune-in promotional efforts to increase TV ratings
• Maintain continual internal communication with Community Relations, Customer Service, Sales, Game Presentation and Flyers Skate Zone staff
• Work closely with Director of Marketing, Publicity Manager and Flyers Skate Zone representatives on day-to-day activities and promoting programs and initiatives
• Assist with coordination of publicity and fan engagement events based around sales and marketing initiatives
• Assist sales staff with marketing ideas and initiatives to increase ticket sales
• Work with Aramark, Ad Sales, Community Relations and Game Presentation staff on game day building décor, promotional signage and sponsor activations
• Work with Wells Fargo Center and Comcast-Spectacor Charities staff to assist with events and initiatives at the Wells Fargo Complex
• Other duties and responsibilities as assigned

EOE

Location:  Wells Fargo Center (Philadelphia, PA)

Reports To:  Senior Director of Game Presentation

Supervises:  Ice Team and Interns

Overview:
The Game Presentation Coordinator reports to the Senior Director of Game Presentation and is instrumental in the development, coordination and implementation of all aspects of the game presentation program.  Our game day objective is to create a total fan experience and exceed expectations. 

Responsibilities:
Responsibilities include, but are not limited to the following:
• Responsible for the execution and communication of all in game promotional contests and events.
• Responsible for concourse activities including décor, entertainment, tabling, staff interaction to create in arena experience
• Manage in-game delivery/messaging program
• Manage Game Presentation Internship Program - includes recruiting, interviewing and managing full time, game night and production interns
• Manage Flyers Ice Team – Recruit, hire, train, schedule and coordinate game night duties and special appearances
• Game Day Supervisor to In-Game Hosts, blimp operators and Athemnist
• Create specialty graphics and signage for in game video board, associated digital assets, theme nights, special events and promotional messages
• Manage payroll and budgets related to game night expenses and employees
• Work closely with company wide departments to ensure areas of in-game expectations are fulfilled
• Prepare prizes; props, and additional items used for Event Presentation purposes each game.
• Work with building event coordinator and trades for each event set up/break down
• Manage game day inventory check list
• Assist in creating new and effective ways to promote internal and external products, services and initiatives
• Assist in creation and execution of non game day related special events
• Manage all event equipment inventories and order placement
• Work with related Comcast-Spectacor departments as necessary

Qualifications:
• Bachelor’s Degree in Sports Marketing, Public Relations, Graphic Design or related field
• Proficient computer skills in MS Office applications and design programs such as Adobe Suite applications (Photoshop, Illustrator and After Effects)
• Minimum of 2 years’ marketing, promotions or game day experience, preferably with arena, pro team or similar work environment
• Must be creative, organized and flexible in addition to be able to handle multiple tasks at one time
• Excellent communication, organization and time management skills

EOE
 

Entity:   Global Spectrum

Location:  Constant Center (Norfolk, VA)

Reports To:  Asst. AD of Ticketing

Supervises:  Part Time Box Office Supervisors and Part Time Ticket Sellers

Closing Date:  Open Until Closed / Filled 
  
Summary:
Assist Asst. AD of Ticketing with day to day operations of the box office as they relate to ticketing for Old Dominion University Athletics.  Utilize New Era Tickets software for all event creations and financial reports.   Maintain all box office policies and procedures. 

Required Qualifications:

• Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
• 1-2 years experience in collegiate athletic ticketing.
• Capable of working a flexible schedule and extended hours.

Preferred Qualifications:

• Experience with Paciolan ticketing system and priority point systems for seating.

Job Functions:

• Represent Global Spectrum as the primary liaison with ODU Athletics to provide excellent service and operations for all ticketing services associated with Men’s and Women’s Basketball - including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.  
• Assist with ticketing responsibilities for ODU Football and gate sales for Men’s & Women’s Soccer, Wrestling, Baseball.
• Supervise Ticket Office Staff including various Student-Workers, and Game Day Staff to ensure that customer service standards are met in all aspects of operation. 
• Independently supervise daily Ticket Office operations including; ticket sales (walkup, phone, & internet), fund depositing, and customer relations and service. 
• Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.   
• Travel to away events which require ticketing services.
• Work with Athletic Marketing to develop strategies, processes and programs to maximize ticket sales and attendance at ODU Athletic Events. 
• Work with the Old Dominion Athletic Foundation to leverage ticket and parking benefits to increase athletics fundraising.
• Ensuring compliance with all relevant institutional, Colonial Athletic Conference, NCAA rules and regulations.  Work with CAA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
• Assist Asst. AD of Ticketing in building all facets of events in the Paciolan ticketing system.
• Provide professional customer service to patrons and clients.
• Perform related duties and responsibilities as required.
• Extensive weekend and evening work required.

EOE, DFWP

Company:  Global Spectrum

Venue:  Constant Center at ODU (Norfolk, VA)

Department:  Marketing

Type:   Full-Time

Reports to:  Director of Marketing

Supervises:  None

Closing Date: Open Until Closed / Filled 

General Statement of Responsibility:
To manage, supervise and coordinate the activities and operations of the Group Sales Division for the Constant Center; to schedule and book groups for facility events, ODU Basketball, and ODU Football at S.B Ballard Stadium, and to provide highly responsible staff assistance to higher-level management staff.

Responsibilities:
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Group Sales programs and activities.
• Develop and implement all aspects of sales plan
• Develop and implement all revenue and expense budgets
• Track and manage daily, weekly, monthly sales reports
• Develop sales goals to meet annual budget
• Plan and coordinate theme night promotions and special events for corporate executives, businesses, fans, and all applicable customers
• Perform other duties and responsibilities as assigned

Qualifications:
• BA/BS from an accredited college university in a related field
• 2+ years of sales experience, preferably in sports/entertainment
• Ability work nights, weekends, and certain holidays as required, in addition to normal business hours
• Knowledge of the Hampton Roads area strongly preferred
• Strong verbal and written communications skills in the English language
• Must possess a customer-oriented, positive, and professional attitude
 

EOE, DFWP

COMPANY:  Spectrum Arena, LP

DEPARTMENT: Premium Services

LOCATION:  Wells Fargo Center (Philadelphia, PA)

REPORTS TO: Premium Membership Manager (Cadillac Grille/Philly Park/Lexus)

STATUS:  Full-Time; Salaried; Exempt

OPEN UNTIL:  Closed / Filled

QUALIFICATIONS:

• Bachelor’s degree from an accredited college/university preferred; equivalent experience considered.
• Excellent verbal and written communication skills in the English language and interpersonal skills
• Must have a positive, professional and customer focused attitude
• Professional telephone skills and strong organizational skills
• Previous Marketing and/or promotions experience preferred
• Proficiency in Microsoft Excel, Word, Outlook
• Ability to handle multiple projects simultaneously
• Ability to work event nights/weekends/select holidays as required, in addition to traditional business hours
 

JOB FUNCTIONS: 

• Works closely with Flyers and Sixers sales reps, and personally sells premium memberships (Cadillac Grille, Philly Park, Lexus Club), to current season ticket holders.
• Prospect and sell concert VIP Packages to all members
• Assist Membership Manager in the creation of new revenue streams as well as the implementation of annual sales and marketing plans
• Responsible for maintaining all department reports including sales and commission reports
• Track, analyze, and compare membership sales information & create new revenue streams
• Maintain a detailed customer database of all clients and prospects
• Process incoming payments through New Era ticket system
• Effectively communicate with finance department and manager of Inventory and Finance, in regards to outstanding payments, refund requests
• Responsible for staying in constant communication with all clients, trouble shooting and updating their information through the use of PAC and Salesforce
• Create and manage weekly email blasts for the purpose of up selling current client base and increasing concert VIP package sales
• Assist in the creation and implementation of all collateral materials as they pertain to Club Membership campaigns
• Plan and coordinate theme night promotions and special events for corporate executives, businesses, fans, and all applicable customers
• Manage and staff the Club Membership sales display during selected events
• Select, train and manage Premium Services intern
• Other duties and responsibilities as assigned
 

EOE

Job Title: Assistant Interactive Marketing Manager

Company: Spectrum Arena, LP

Location: Wells Fargo Center (Philadelphia, PA)

Department: Technology Solutions

Reports To: Director of Interactive Marketing

Supervises: None

Overview:
This entry-level position resides in the Technology Solutions department and reports to the Director of Interactive Marketing. This position parallels the Wells Fargo Center marketing department and executes the online marketing functions for the events that come through the Wells Fargo Center. This includes the creation of content for the various venue websites, email communications, and social media presences. This position also works with the other marketing departments for teams that play in the arena and our facilities throughout the USA, Canada and globally. The successful candidate will be developed in interactive and traditional marketing skills and ultimately groomed as a candidate for marketing management positions at one of our domestic or international venues.

The Interactive Marketing group develops innovative ways to market events, concerts, and shows and also generate leads and demand for our various lines of business (sports teams included). This position focuses on interactive marketing, but also works in tandem with other Wells Fargo Center marketers focused on the traditional marketing methods. In addition, this position will also learn basic skills and concepts in the “traditional” marketing methods to accomplish complete exposure to event marketing but will maintain an emphasis and expertise in the interactive functions.

QUALIFICATIONS

Required:
• Willingness to relocate to another Global Spectrum venue after training in Philadelphia
• Bachelor’s degree from an accredited college or university
• Strong oral and written communication skills
• Strong analytical and organizational skills
• Strong time management and attention to detail
• Ability to work comfortably with Excel, Word, PowerPoint and Outlook
• Some travel (under 10%)

Preferred:
• Prior Sports and Entertainment Industry business operations experience preferred
• Experience with Neolane or other marketing automation software platform
• Familiarity with website Content Management System tools & HTML
• Online Marketing (including Social Media and Search Engine Marketing) and Email Marketing experience
• Working knowledge of photo editing software

 JOB FUNCTIONS:
• Execute Interactive Marketing tasks related to email campaigns, online partnerships, company websites and text messaging club.
• Create, publish and update venue website content and social media presences (Facebook, Twitter, YouTube, etc.)
• Increase size and quality of database while maintaining customer loyalty
• Assist with the planning, execution and tracking of online campaigns including Search Engine Marketing
• Create copy for various email marketing communications (ex. weekly venue marketing newsletter)
• Coordinate email content testing, deployment and tracking
• Assist with the development of email marketing strategies and customer segmentation recommendations
• Work within database marketing and ticketing tools to extract past purchaser lists
• Develop and execute interactive marketing programs to drive website traffic and increase awareness
• Work with partners (Philadelphia Flyers, Philadelphia Wings, comcastTIX, other regional websites, etc.) to implement Interactive Marketing programs and explore new promotional opportunities
• Promote all Wells Fargo Center events including, but not limited to, family shows, concerts, Philadelphia Flyers, and Philadelphia Wings
• Negotiate, close and implement media, promotional partner and sponsorship deals for all events
• Work closely with Marketing/PR to develop and execute marketing and public relations plans for events
• Track, analyze and compare event ticket sales information
• Create Market Research Reports
• Provide Interactive Marketing support for Global Spectrum venues
• Stay up to date on the latest technologies and work to implement them when favorable
• Perform other duties as assigned
• Attend off-site meetings and conferences when applicable (some travel required)
 

EOE