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Current available jobs in Sales & Marketing:




Sales & Marketing: Corporate Sponsorship Sales
DIRECTOR, CORPORATE SALES - Alerus Center (Grand Forks, ND)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Spectra Venue Management, an industry leader in sports, entertainment and venue management is seeking qualified candidates who share the same values that define our culture: teamwork, passion, integrity, diversity and excellence.

SUMMARY: The Director of Corporate Sales is responsible for all corporate sales for the Alerus Center, in Grand Forks, ND. This position is responsible for the sale of all venue advertising, sponsorships, and premium seating at Alerus Center. This individual will manage, supervise and coordinate all activities of the corporate sales department to reach budget goals and generate revenue for the facility.  

RESPONSIBILITIES:

  • Responsible for the prospecting, selling, cultivating and maintaining of corporate partnerships and premium seating
  • Coordinate all aspects of sales solicitation process including account lists and assignments for staff
  • Responsible for creation/implementation of new idea/opportunities that drive revenue
  • Manage internal and external sales process, reporting to facility GM and Regional Director of Corporate Partnerships
  • Responsible for achieving established sales goals and budgets as set by Regional Director of Corporate Partnerships
  • Creation of new client initiatives to better serve corporate partners
  • Budget requirements and compliance
  • Creation and development of sales presentation materials
  • Hold weekly sales meetings and create reporting system for General Manager, Spectra Venue Management and the City
  • Completing and updating reporting and tracking systems
  • Work directly with other departments of Spectra Venue Management and City (marketing, operations, accounting, box office, tenant team personnel)
  • Must be able to work events on both nights and weekend
  • Other duties as appropriate for a department head

QUALIFICATIONS:

  • Minimum of Associates’ Degree; Bachelor’s Degree is preferred.
  • Minimum of 5 years business to business sale experience
  • Candidate should possess strong leadership and organizational skills and be able to function in a multi-task environment.
  • Strong written and oral communication is vital.
  • Proficient in use of Microsoft Word, Excel and Power Point.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

 


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Sales & Marketing: Ticket Sales Management
GROUP SALES MANAGER - Budweiser Events Center (Loveland, CO)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary:  To manage, supervise and coordinate the activities and operations of the Group Sales Division for an assigned facility; to schedule and book groups for facility events; and to provide highly responsible staff assistance to higher-level management staff.

Job Functions:   

  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Group Sales programs and activities.
  • Develop and implement all aspects of sales plan
  • Track and manage daily, weekly, monthly sales reports
  • Develop sales goal for Group Sales department.
  • Plan and coordinate theme night promotions and special events for corporate executives, businesses, fans, and all applicable customers
  • Qualify contacts and large groups through e-mail database system.
  • Foster and develop new qualified client relationships
  • Handle day-to-day group sales operations: fielding inbound calls, conducting outbound call blocks, and scheduling off site meetings with clients
  • Process all group and premium ticket orders via Paciolan system
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Degree preferred, equivalent work experience will be considered
  • Min. 1-2 years sales management experience preferred
  • Strong management, motivational & organizational skills required
  • Prior management experience must have a focus on training and leading a sales team
  • Ability to travel as required
  • Willingness to work the hours necessary to meet sales goals

Intellectual/Social/Physical Demands and Work Environment:

  • The Intellectual/Social/Physical Demands and Work Environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Work Environment:

  • The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually moderate to loud during events and when equipment is running and minimal during non-events and when equipment is not running.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Marketing
MANAGER, STRATEGIC GROWTH & MARKETING - Flyers Charities (Philadelphia, PA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary: This role will be responsible for the continued strategic growth and development of Flyers Charities and its initiatives. The ideal candidate will combine a strong sales skillset with an ability to build and cultivate relationships in a non-profit environment. A solid understanding of event management and execution is preferred.

Job Functions:

  • Construct and Cultivate new charitable partners for both ticket & registration purposes.
  • Call, email, or visit a wide array of prospective customers (individual or group) in order to obtain new business and meet sales goals.
  • Develop and lead the strategy to drive ticket sales, registration and auction sales.
  • Demonstrate exceptional selling and upselling skills and knowledge of all charitable events and initiatives.
  • Run daily and weekly sales/attendance reports.
  • Develop strong relationships with key customers that will help ensure the success of Flyers Charities events and initiatives.
  • Assist with implementation of direct marketing initiatives, including, but not limited to, email blasts and group mailings.
  • Support Charities and Flyers staff as needed

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • Lead execution of sales plans to promote ticket sales and registration.
  • Strong sales skills.
  • Ability to manage and grow revenue goals.
  • Highly professional and strong focus on increasing attendance and registration at charitable events and initiatives.
  • Minimum of two years in a group sales, marketing and/or non-profit development.
  • Established connections in the non-profit community.
  • Knowledge in non-profit organizational structure, culture and revenue goals.
  • Capable of working with all levels of management
  • Ability to handle multiple projects at the same time while meeting all deadlines.
  • Excellent verbal and written communication skills.
  • Proficient in Windows environment with strong MS-Office skills, Excel, SalesForce and other computer programs
  • Must be able to work a flexible schedule (beyond normal business hours). Including Flyers games and charitable events. Nights and weekends included, along with select holidays. Five day work schedule with normal 9-5 hours during off-season and non-game/event days.

Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites to perform essential functions, service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Ticket Sales
SALES MANAGER (OUTSIDE SALES) - Greater Richmond Convention Center (Richmond, VA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary:

Under general direction from the Senior Sales Manager, an Outside Sales Manager initiates contact with new and repeat customers to promote and sell the use of the convention center. The Outside Sales Manager enhances the relationship between users of the convention center and Center staff. An Outside Sales Manager will spend approximately 60% of their time visiting existing and prospective new users of the GRCC in the local and regional marketplace.

Job Duties (Including, but not limited to):

  • Develop new accounts, maintain existing accounts and implement sales strategies to achieve goals and maximize revenue for the GRCC, while developing and maintaining a high level of customer satisfaction
  • Represent the Center to potential Center users. Interpret and explain convention center policies and procedures.
  • Produce accurate, creative and complete responses to event RFP’s
  • Respond to inquiries from prospective and confirmed Center users regarding general information, rates and space availability for the Center
  • Investigate available dates and compatible spaces for new and repeat Center users, suggesting alternate dates when necessary
  • Conduct Center tours and make formal presentations to convention and exhibition managers and other Center users regarding Center booking policies, rental rates, services and operational policies
  • Screen Center use applications and other documents for compliance with established policies and procedures
  • Conduct background checks on prospective events
  • Prepare written Center use proposals and cost estimates for potential Center users; reevaluate potential business value of various events and Center users; initiate booking discussions; finalize all booking arrangements
  • Enter and maintain Center user contact information and booking information into computerized event booking and management system; update as necessary
  • Prepare event license agreements and addenda; consult with the Director of Sales & Marketing regarding specific language issues; prepare related correspondence to Center users
  • Assist Center users in finalizing booking arrangements
  • Provide information to and relay information between other Center departments involved in servicing events
  • Assist Center users and event managers with planning events
  • Prepare various reports on operations and activities
  • As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Travel to and represent the Center at various industry events and participate in related trade organizations
  • Track prospective event progress in the Center’s event booking & management software program
  • Perform other duties as required

Qualifications:

Knowledge Of:

  • Principles and practices of sales and marketing including yield management
  • Terminology used in entertainment and convention settings and basic meeting room configurations
  • Relevant Life Safety Code regulations
  • Catering operations in a hotel, convention center, conference center or similar venues
  • Must have computer skills in Microsoft office applications: Word, Excel and PowerPoint
  • Database/CRM software (Undgerboeck or Delphi highly desirable)

Ability To:

  • Provide your own reliable vehicular transportation to travel and make sales calls and visit with customers
  • Maintain a professional/working image in self and work environment including in your vehicle
  • Prospect and generate new sales leads for new business through means such as cold calling, research, personal visits, written correspondence, and through participation in promotional, community and industry events
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Explain, negotiate and draft Center license agreements
  • Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar
  • Comprehend and make inferences from written material
  • Establish and maintain effective working relationships with Richmond Region Tourism (RRT), area hotels, Center staff, service providers and Center users
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or by operating a calculator
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days. Frequently travel to off-site locations.

Preferred Qualifications:

Experience:

  • Minimum of two (2) years of increasingly responsible outside sales experience, preferably with a convention center, hotel, conference center, expo center, sports Center, meeting complex or other place of public assembly or an equivalent combination of education and work experience.

Education / Training:

  • Bachelor’s degree from an accredited college or university with major course work in sales, marketing, public relations, business administration, hospitality management or other related field
  • Additional years of experience may be substituted for formal education
  • Working knowledge of Ungerboeck EBMA software systems
  • IAVM’s Venue Management School at Oglebay
  • Certified Meeting Professional designation (CMP, CGMP or CMP-HC)

Licenses or Certificates:

  • Possession of, or ability to obtain a Virginia driver’s license
  • Proven safe driving record

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Game Operations/Presentation
OPERATIONS COORDINATOR - Mullins Center (Amherst, MA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary: To manage, supervise and coordinate the set-up and operations of the building; oversee all building changeovers; and provide highly responsible staff assistance to the assigned facility director.

Job Functions:

  • Coordinate all services and activities involved in the operations of arena and function room sets
  • Select, train, motivate and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures
  • Assist in planning, directing, coordinating and reviewing the work plans for facility operations
  • Order building supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
  • Ability to follow written instruction, interpret CAD’s and blue prints
  • Interface with union officials and employees as required
  • Develop long range plans for future events
  • Assign appropriate changeover personnel to accurately and efficiently set-up and tear down events
  • Communicate between shifts the necessary tasks that still need to be completed
  • Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball floors, hockey glass, etc.
  • Coordinate between changeover crew and housekeeping needs with custodial supervisors
  • Maintain departmental equipment
  • Assist the Community Ice Rink Manager and Champions Center Building Manager with projects and staffing assistance
  • Other duties and responsibilities as assigned

Qualifications:

  • Degree preferred; equivalent experience will be acknowledged
  • Minimum of 2 years’ experience in building maintenance including at least one year of building changeover work in an Arena, Convention Center or Public Assembly Facility including set-up/housekeeping, event coordination or related field.
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment and possess superior interpersonal and communication skills
  • Zamboni experience a plus
  • Must have the ability to work long hours, nights, weekends and holidays
  • Must be self-motivated and have excellent organizational skills

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Ticket Sales
CLIENT DEVELOPMENT EXECUTIVE - Philadelphia Flyers (Philadelphia, PA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Essential Functions:

  • Directly responsible for the annual renewal of all full season ticket packages held by Flyers Season Ticket Member base.  Full season ticket packages include but not limited to: Bowl tickets located in both the Lower Level and Mezzanine Level seating areas, memberships and preferred parking
  • Essential job functions pertaining to renewal campaigns include but not limited to:
    • Building strong relationships with current clients via proactive call campaigns, in-game face to face meetings, off-site client meetings and Flyers Season Ticket Member events
    • Handling client objections and problem solving to improve the customer experience
    • Identifying upsell opportunities and selling additional full season seats, memberships and additional products offered by the Flyers and Wells Fargo Center to existing customers
    • Assisting in service related tasks such as client relocations, ticket transfers and Season Ticket Member gift redemption
    • Maintaining accurate and detailed account information in Salesforce.com. Account information includes but not limited to: Customer data, detailed notes on client interactions and other data points that pertain to improving the customer experience
    • Working all Flyers home games and additional Flyers events
  • Additional essential job functions:
    • Directly responsible for selling new full season tickets, new partial plans, Premium seating packages and group ticket packages to non-existing customers
    • Daily, weekly and monthly tracking of sales goals related non-existing customers
    • Prospecting new customers using company resources, external networking and best practices set forth by the company
    • Scheduling off-site meetings with current customers and facilitating meetings

Nonessential Functions:

  • Other duties and responsibilities as assigned

Qualifications:

  • Bachelor’s degree in a related field from accredited college/university
  • Must be self-directed, goal-oriented and highly competitive
  • Ability to provide exceptional customer service required
  • A true passion and desire to work in the sales industry required
  • Effective time-management skills and ability to multi-task required
  • Excellent written and verbal communication skills in the English language required
  • Ability to work well on a team and across teams is essential in this role
  • Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required
  • Minimum two years of sales experience

Intellectual/Social, Physical Demands and Work Environment:

  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Ticket Sales
SALES ASSOCIATE - Philadelphia Flyers (Philadelphia, PA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary: The Sales Associate will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

Essential Job Functions:

  • Responsible for maximizing revenue through the sale of  Philadelphia Flyers ticket packages including season tickets, partial plans, group tickets, and individual game tickets
  • Establish professional relationships in order to create repeat business and superior customer service
  • Utilize and maintain effective contacts (sales leads) through the use of our CRM – Salesforce
  • Use proactive tactics to create opportunities for new business with existing customers
  • Use telemarketing as a tool to sell season, group, and partial ticket plan packages to local companies from provided lists
  • Call past customers and new customers to generate ticket revenue
  • Handle incoming sales calls from prospective clients for all ticket packages
  • Run appointments and tours of the Wachovia Complex to aid in obtaining new business and developing new relationships
  • Meet or exceed appointed sales goals for all ticket packages
  • Maintain complete and accurate customer records
  • Staff all home games to assist ticket sales promotional programs

Nonessential Job Functions:

  • Other duties and responsibilities as assigned

Qualifications:

  • Bachelors Degree from an accredited college/university in related field required
  • Prior ticket sales experience in sports/entertainment is preferred
  • Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required
  • Excellent written and verbal communication skills in the English language required
  • Ability to manage numerous business relationships in a professional manner
  • Superior time management and organizational skills
  • Attention to detail
  • Aggressive, competitive, and dedicated attitude
  • Highly motivated with a strong aspiration to be successful in competitive sales environment
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; occasionally moves about the arena before/during/after events to service client and perform job functions; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Fan Development
FLYERS FUN PATROL - Philadelphia Flyers (Philadelphia, PA)

To apply, all candidates must complete the registration form located at www.PhiladelphiaFlyers.com/GameNightStaff

Position Summary: The Flyers Fun Patrol is an energetic, positive and outgoing rally team who use their personality and performance skills to enhance the Flyers fan experience. They serve as Flyers ambassadors at all Flyers home games, play an active role in all in-game entertainment, and interact with Flyers fans of all ages.

Typical candidates for the Flyers Fun Patrol include, but are not limited to: actors, performers, hosts, athletes, cheer squad members, street team promoters, personal trainers, and in-field marketers.

Responsibilities include, but are not limited to the following:

  • Serve as a member of the Flyers Game Night Staff during Flyers home games
  • Assist in the execution of all in-game promotions
  • Maintain a high level of enthusiasm and entertainment through various concourse games, activities, stations, and promotions
  • Be a working member of the in game, entertainment and fan experience
  • Assist with the set up and breakdown of all concourse activities
  • Entertain and engage fans with high energy
  • Assist in the coordination of in-game elements with a focus on fan interactivity during pre-game, stoppages, and intermissions
  • Act as a positive representative for the organization in and out of the arena during all games and various community events
  • Assist with ancillary events in and out of the arena when necessary
  • Perform all other duties and responsibilities as assigned

Qualifications:

  • Must be 18 years or older
  • Attendance at Flyers home games at the Wells Fargo Center, which include nights, weekends, and holidays
  • Attendance at scheduled outside appearances (pep rallies, viewing parties, community events, etc.)
  • Positive, energetic, and outgoing self-starters who demand nothing less than the best
  • Interest in gaining experience in the event presentation of professional sports
  • Excellent social skills with an ability to interact professionally with people at all levels within an organization
  • Ability to keep up in a fast-paced environment and constantly move about the facility to execute in-game promotions
  • Committed to providing superior customer service and supporting the team
  • Knowledge of hockey including an appreciation of the fan experience
  • Teamwork oriented
  • Possess a passion for sports and entertainment
  • **Ability to skate, tumbling skills, and/or performance skills should be noted on application, but is not required

 COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Ticket Sales
ACCOUNT EXECUTIVE - Providence College (Providence, RI)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Job Functions:

  • Sell season ticket packages and group ticket packages
  • Establish professional relationships in order to repeat business and superior customer service
  • Use proactive tactics to create opportunities for new business with existing customers
  • Use telemarketing as a tool to sell group tickets to local companies and create new group theme nights
  • Call past customers and new customers to generate ticket package sales
  • Make 75+ outbound calls per day for sales calls
  • Meet or exceed appointed sales goals for all ticket packages
  • Maintain complete and accurate records for customers
  • Multi-task between handling large call volume and servicing customers
  • Ability to handle heavy call volume, both outbound and inbound
  • Ability to work nights, weekends, and holidays as dictated with event schedules

Nonessential Job Functions:

  • Other duties and responsibilities as assigned

Qualifications:

  • Bachelors Degree from accredited college/university in a related field required
  • Minimum of 2 years sales experience, preferably in sports/entertainment, required
  • Excellent written and verbal communication skills in the English language required
  • Demonstrated ability to manage numerous business relationships in a professional manner
  • Superior time management skills and presentation skills
  • Must possess attention to detail, organization and ability to listen
  • Must be professionally aggressive, competitive, and possess a dedicated attitude
  • Must be highly motivated with strong aspirations to be successful
  • Strong interpersonal and organizational skills
  • Knowledge of Paciolan ticketing system preferred
  • Knowledge of CRM Database Management system preferred

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; occasionally moves about the arena before/during/after events to service client and perform job functions; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Premium/Suite Sales
PREMIUM SERVICES AND GROUP SALES COORDINATOR - Ted Constant Convocation Center (Norfolk, VA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

POSITION SUMMARY:

This position will be responsible for overseeing all Premium Services at the Ted Constant Center and S.B. Ballard Football Stadium along with supporting the Director of Sales with daily administrative tasks associated with the Sales and Marketing departments.


JOB FUNCTIONS:

  • Premium Seating Responsibilities:

    • Manages the servicing and operation activities for premium/suite department for all TCCC Arena Events, ODU Football and ODU Basketball
    • Develop annual club/suite level servicing plan with focus on servicing premium service clients at all Constant Center events, along with developing ticketing packages for concerts and family shows
    • Serves as the liaison for accounts to purchase additional tickets for all football and basketball, and third party events held at the TCC and to Aramark
    • Service current accounts in an effort to further develop client relationships
    • Support Director of Sales in premium department daily tasks and activities
    • Create order forms, collateral, and quarterly newsletters for premium seating clients
    • Educate Suite Administrators on how to utilize Online Food and Beverage Ordering Software
    • Plan and execute special events for premium seating clients
    • Maintain, and effectively communicate with, Premium Seating customer database on a regular basis
    • Create system to notify Premium Seating customers of events, and solicit ticket sales for events from Premium Seating clients
    • Fill out order forms for, process payment for, and deliver/ship tickets for events to Premium Seating clients
    • Create and maintain system for post-event follow-up for Premium Seating clients
    • Fulfill donation requests from non-profit organizations
    • Actively prospect for new premium seating clients through newspapers, internet, brochures, etc.
    • Participate in events, promotions, client entertainment and other activities as required
    • Closely plans, coordinates cost and pricing on menu selections for Suite/Stadium Catering events.
    • Attempt to achieve first-contact resolution of client issues to ensure they are resolved quickly and effectively.
  • Group Sales/Marketing Department

    • Support group sales and marketing department with daily activities such as fulfilling group sales orders, printing tickets, mailings, departmental customer service and flyer creation
    • Assist in the creation and implementation of sales/marketing related collateral pieces
    • Assist with conducting research for various group sales/marketing projects and new group prospecting
    • Assist with maintaining and putting together group category databases
    • Assist with outbound and inbound sales calls when needed on an event by event basis
    • Event day responsibilities as required to include evenings and weekends
    • Perform other duties and projects related to the department as assigned

QUALIFICATIONS:

  • Bachelor’s degree from an accredited college or university in Marketing, Communications, Sports/Business Management or a related field 
  • Excellent written and verbal communication skills with a friendly and professional telephone manner 
  • Graphic design ability
  • Strong organizational and time management skills
  • Must be detailed-oriented, with the ability to meet deadlines and handle multiple assignments and projects in a fast passed environment
  • Ability to work nights, weekends and holidays as job duties involve non-traditional hours

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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