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GROUP SALES MANAGER - Chaifetz Arena at Saint Louis University (Saint Louis, MO)
REPORTS TO: Assistant General Manager
ENTITY: Global Spectrum-Chaifetz Arena at Saint Louis University
SUMMARY:
The Group Sales Manager is responsible for daily operations, including sales calls and making client appointments. Accountable for soliciting, managing, and maintaining group sales accounts. Markets and sells family shows, Billikens Basketball, concerts, and other special events. Complete all administration tasks and assure that reports are accurate and timely.
JOB DUTIES:
Responsible for all aspects of the sales, marketing, and solicitation of new business opportunities for the group sales department and single event suites at Chaifetz Arena
Promote group sales for selected family shows, special events, and dinner packages
Promote single event suites for Chaifetz Arena events
Responsible for assisting with hiring, training, managing, and leading group sales team and interns in attaining sales goals
Develop and implement all aspects of sales plan for family shows and selected events
Liaise with promoters on group sales plans and budgets
Manage the creation and implementation of sales related collateral pieces
Assist with development and implementation of revenue and expense budget for group sales department
Track and manage weekly sales reports
Responsible for continuing development of group sales department at Chaifetz Arena and creation of new revenue streams for department
Responsible for recruiting and leading interns
Event day responsibilities as required
Perform other duties and responsibilities as assigned
QUALIFICATIONS:
Bachelor's degree from an accredited college/university in Business Administration, Marketing, Communications, or related field preferred
Minimum of 2 - 4 years of increasingly responsible ticket sales experience, including some supervisory responsibility
Excellent verbal/written communication skills
Superior customer service skills
Ability to handle a high volume of phone calls
Ability to work event nights/weekends as required
Strong organizational skills
Previous sales experience is preferred
EOE, DFWP
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES or NO: Do you have a Minimum of 2 - 4 years of increasingly responsible ticket sales experience, including some supervisory responsibility?
2. YES or NO: Are you capable of working event nights/weekends as required?
3. To be considered, please list your salary requirement.
PREMIUM SEATING SALES & SERVICE - Global Spectrum (Bay Area, CA)
Reports to: General Manager
Status: Full Time Salary + Commissions
Summary: This position is responsible for the marketing, sales and servicing of premium seating products
Job Requirements and Duties:
Create a sales marketing plan that will drive new business sales for Premium Seating.
Execute against this marketing plan and create a detailed project timeline that will be followed with daily and weekly goals.
Manage internal and external sales process and report to the facility GM.
Negotiate, close and implement premium seat sales (season ticket and one-off sales).
Solicit, develop and service premium seat clients.
Develop sales leads.
Compile a database for single-event sales.
Develop project proposals, sales materials, and presentations.
Create and implement grassroots marketing campaigns to maximize account awareness and exposure.
Participate in the development of an overall marketing plan & budget.
Adhere to established reporting procedures for all sales activity and provide reports to General Manager on sales and marketing activity as requested.
Assist in the identification of available premium seating inventory.
Work with the facilities staff to communicate marketing activity, finalize sales, contract fulfillment and account servicing.
Attend all concerts and be available for clients throughout the entire show.
Coordinate pre-season and post-season client parties.
Responsible for maintaining contracts for all accounts as well as contract compliance forms.
Bill credit cards as needed per contract regulations.
All other duties and responsibilities as assigned by the General Manager.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES or NO: Do you have previous Marketing/Premium Sales experience in the hospitality and/or entertainment environment in the Bay area?
2. YES or NO: Do you have housing in or near the Bay Area?
3. YES or NO: Are you willing to work nights, all events, weekends, and holidays as required?
4. To be considered, please list your salary requirement.
PREMIUM SEATING & CLIENT SERVICES COORDINATOR - Global Spectrum (Hoffman Estates, IL)
Status: Full Time Salary
Reports To: Regional VP’s, General Manager, Director of Corporate & Premium Seating Sales
Job Description: The Premium Seating & Client Services Coordinator is responsible for the marketing, sales and servicing of all premiums seating, including suite sales, suite rentals Loge and Club seats, along with misc. advertising relationships related to the Sears Centre Arena and its tenants, in conjunction with the Director of Corporate & Premium Seating Sales.
Job Duties:
Servicing & fulfillment of Premium Seating clients for all events (Loge, Club Seats & Suites)
Servicing & fulfillment of Corporate Sponsorships of building, events and tenants
Budget goal requirements and compliance
Completing and updating reporting and tracking systems
Creation and development of sales presentation materials and collateral materials
Liaison with accounting, box office, team personnel, building personnel and Front Row Marketing Services
Attend any and all events for servicing and activation.
Attend weekly sales meetings and create reporting system to corporate
Involved in management and scheduling of part time suite level concierge staff and interns
Responsible for working with outside agencies to get all corporate partnerships signage created and placed
• Responsible for creating season recap of season for corporate partners
Responsible for servicing and fulfilling all premium seating and corporate sponsorships through various means including direct contact, newsletters, corporate partner gatherings, etc.
Other duties as assigned by General Manager of building, Regional VP’s and Director of Corporate &Premium Seating Sales
Qualifications:
Demonstrates or has prior advertising/sponsorship/premium seating experience/knowledge of local corporate market and/or industry
Previous experience in a similar working environment.
Bachelor’s degree or better from an accredited college or university preferred; equivalent experience considered
Proficiency with data processing, MS Office applications and overall computer skills
Ability to work nights, all events, weekends, events and holidays as required
EOE. DFWP.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES or NO: Do you have advertising/sponsorship/premium seating experience in the Hoffman Estates, IL area?
2. YES or NO: Are you capable of working nights, all events, weekends, events and holidays as required?
3. To be considered, please list your salary requirement.
SUMMARY: To book events and generate revenue at the facility through aggressive sales and marketing efforts. To build facility’s customer base. To identify customer needs and effectively relay the information to pertinent staff.
QUALIFICATIONS:
Minimum of 2-4 years of increasingly responsible experience in sales in a related industry
Bachelor's Degree from an accredited college or university with major course work in marketing, public relations, hospitality, business administration, sports management or other related field is preferred; equivalent work experience will be considered
ABILITY TO:
Represent the facility as its primary sales representative both locally and regionally
Research, identify and qualify the appropriateness of groups for the facility
Initiate contact with prospective user groups and individuals
Assist in developing and implementing the sales and marketing activities of the facility including budget development, marketing initiatives with respect to sales generation, follow through systems and departmental procedures
Initiate and articulate the sales and marketing message of the facility through written and oral communications in the English language
Communicate challenges with proposed solutions to the Director of Sales and Marketing
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all sales programs and activities
Establish and foster positive, cooperative working relationships with contacts and co-workers
Work a flexible schedule, including early mornings, evenings, weekends and holidays
Calculate basic arithmetic (addition, subtraction, multiplication and division)
SPECIAL KNOWLEDGE OF:
Industry sales principals and terminology
Marketing and advertising/sponsorship program development
Public Relations
Microsoft Office applications and Internet proficiency is required
Basic Knowledge of Publishing software such as Microsoft Publisher and Illustrator is a benefit
Basic Knowledge of Delphi, Breeze or EBMS is a plus
Creating and executing presentations to potential groups
JOB FUNCTIONS:
Book the following types of event at the facility: Trade Shows, Conventions, Consumer Shows, Family Shows, Concerts, Banquets, Meetings/Seminars, Sporting Events, Association Business, Social Events, Banquets and various other Special Events
Meet or exceed sales goals and objectives by successfully negotiating and closing contracts
Effectively close business and sell products including but limited to, room rental fees, food and beverage services, marketing services, audio visual services and ancillary services and equipment
Handle incoming sales calls with a professional greeting and properly inform clients of date availability and scope of services
Respond to all customer calls and requests within 24 hours
Participate in and prepare for weekly sales meetings
Submit weekly sales activity reports and perform related duties as required
Conduct regular site tours for potential groups
Collect and effectively communicate customer correspondence to related internal departments
Perform outside sales and solicitation calls monthly
Maintain relationships with CVB, DDA and other hospitality related establishments
Participate in community organizations, events and networking opportunities
Explore non-traditional marketing opportunities for the facility and its events
Implement all aspects of sales plan assigned
Help develop, edit and issue press releases
Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements
Work directly with customers to ensure success and customer satisfaction
Promote corporate HYD culture and principles within department and facility
Minimal travel may be required
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all sales programs and activities
Perform all other duties as required by the Director of Sales and Marketing
EOE. DFWP.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES or NO: Have you earned a Bachelor's Degree from an accredited college or university?
2. YES or NO: Do you have a MINIMUM of 2-4 years of increasingly responsible experience in sales in a related industry?
3. To be considered, please list your salary requirement.
MARKETING MANAGER - Palm Beach County Convention Center (West Palm Beach, FL)
Entity: Global Spectrum-Palm Beach County Convention Center
Location: West Palm Beach, FL
Reports to: Director of Sales and Marketing
Summary:
Works under supervision of the Director of Sales and Marketing to initiate contact with promoters, sponsors, or potential sponsors. Makes every attempt to enhance the image of the facility and to promote goodwill in the community through use of media releases and promotions.
Job Functions:
Communicates regularly with the Director of Sales and Marketing to discuss new ideas to promote the facility
Utilizes the abilities of other managers and supervisors to assist with audience development projects
Initiates written and oral communications internally and externally as deemed necessary
Establishes personal relationships with key personnel of the media, including newspapers, magazines, television and radio
Creates and publishes a monthly Convention Center newsletter and calendar of events
Creates news releases and feature stories about the facility and special events to be sent to the media
Provides early notification of groups and other desired patrons; starts group mailing list
Determines target market for each show and chooses proper media to reach them
Sets advertising timeline and gathers bills for settlement
Writes and produces print ads and direct mail pieces, obtaining mailing lists.
Oversees production of program booklet, promoter’s guide, or other helpful documents in promoting the facility
Produces any additional brochures (i.e. flyers, post cards, etc.)
Coordinates design and layout of ads to be used in national and local publications to publicize the facility and/or special events
Coordinates advertising to support the events calendar, ticket envelopes and ticket backs
Cultivates and maintains a large multi-cultural mailing list for calendar distribution and group sales
Keeps the Audience Development Standard Operating Procedure Manual updated and relevant to the department
Allocates marketing budget between direct mail, newspaper, radio, television and promotion expenses
Attends internal meetings and represents the facility at external meetings as deemed necessary
Maintains a filing system with updated ad rates for TV and printed publications, all ads, project lists, a morgue of local and national magazines, etc
Prepares and makes public presentations as deemed necessary by the Director of Sales and Marketing and/or General Manager
Prepares monthly reports as required
Prepares weekly reports to Global Spectrum management
Submits quarterly news/reports to The Globe
Coordinates Sponsorships and sale of advertising flat panel TV’s and Plasma Screens
Coordinates photographic needs for routine, as well as special event, documentation and promotional purposes
Coordinates corporate sponsorships in support of special events
Responsible for attaining memorabilia from VIP’s who attend events at the facility
Responsible for producing Annual Report
All other duties as assigned by Director of Sales and Marketing
Special Knowledge, Skills & Abilities:
Excellent communication skills, both written and orally
Ability to establish and maintain effective working relationships with advertisers, users, employees, and the general public
Ability to plan, organizes, and implements advertising, promotion, and publicity programs
Strong knowledge and proficiency in Windows and Microsoft Office programs
Strong creative and innovative thinking skills
Ability to generate new and creative ideas to attract new events and to promote events when booked
Ability to project and recognize potential problems and implement corrective action
Ability to prepare effective reports
Ability to work long, irregular hours as dictated by programming
Preferred Qualifications:
Bachelor’s degree in marketing, public relations, mass communications, journalism or related field from an accredited college/university
Minimum of three years of increasingly responsible experience in a marketing/public relations capacity, preferably in a special events facility or related environment
Demonstrated ability to develop corporate sponsorships for events, marketing efforts or related activities
Combined education/experience may be evaluated to meet minimum requirements
EOE, DFWP
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES or NO: Have you earned a Bachelor’s degree in marketing, public relations, mass communications, journalism or related field from an accredited college/university?
2. YES or NO: Do you have a minimum of three years of increasingly responsible experience in a marketing/public relations capacity in a special events facility or related environment?
3. YES or NO: Do you have housing in or near the West Palm Beach, FL area?
4. To be considered, please list your salary requirement.
MARKETING MANAGER (TEMPORARY) - South Okanagan Events Centre (Penticton, BC)
ENTITY: Global Spectrum Facility Management
LOCATION: South Okanagan Events Centre (Penticton, BC, Canada)
STATUS: Temporary; One-year term with possible opportunity to relocate within Global Spectrum
REPORTS TO: Director of Marketing
SUPERVISES: Marketing/Groups Sales Coordinator and Marketing Interns
SUMMARY:
The Marketing Manager will promote upcoming events through internal advertising and marketing services, and through TV, radio, print and other mediums. This individual will develop and maintain the facility’s status as a world-class venue through the creation of collateral materials, website content, trade/industry advertising and successful event promotion. The Marketing Manager will also coordinate public relations and /or marketing efforts for the facility, events and Global Spectrum, including activities such as creating public awareness, developing public tour programs, promoting patron services programs, and participation in non-profit/charitable organizations.
QUALIFICATIONS:
Education
Bachelors Degree from an accredited college or university with major coursework in marketing, public relations or other related field
Experience
Minimum of 2-4 years of increasingly responsible experience in sales and/or marketing, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
Ability To
Develop, implement and reconcile comprehensive marketing programs
Develop, maintain and coordinate advertising/sponsorship opportunities
Plan, organize and coordinate public relations efforts for the facility
Negotiate advertising and media-related sponsorship agreements
Develop and issue press releases
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain positive, cooperative working relationships with contacts and co-workers
Work a flexible schedule, including early mornings, days, evenings, holidays, and extended (long) workdays for an extended number of days as needed
Perform market research activities
Special Knowledge Of
Marketing and advertising/sponsorship program development
Public Relations
Website maintenance
Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
Publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop
Media buying and promotions
RESPONSIBILITIES:
Develop, maintain and coordinate event and facility advertising programs and opportunities
Develop and execute comprehensive grassroots marketing plans for events
Prepare written proposals; reevaluate potential advertising value of marketing inventory; initiate contractual arrangement; prepare contracts; negotiate terms as required
Prepare clear and concise advertising/marketing sponsorship inventory reports
Assist in the implementation and administration of public relations model, as well as the planning, organization and coordination of public relations efforts for the facility and its events
Develop and issue press releases and maintain media contact list and relationships
Regularly generate reports to review the progress of public relations and marketing efforts
Assist in developing marketing plans in an effort to generate revenue and provide added value to the event and/or promoter
Solicitation and development of contracts and relevant sales materials; negotiations of agreement
Manage and participate in the development and implementation of marketing goals, objectives, policies and priorities
Create and place advertising media
Maintain and create detailed media budgets, settlement reconciliations, and recap summaries for facility events
Assist in the development and design of all facility advertising, marketing and collateral materials
Assist Director of Marketing in the preparation of sales materials and, when appropriate, in the presentation of said materials and proposals
Assist General Manager or other departments with marketing-related activities as needed
Assist in the updating and maintenance of facility’s website, serving as liaison for all website related promotions, initiatives and issues
Develop and maintain facility database and assist Director of Marketing with all database-related marketing
Conduct industry-related studies and advertising; recommend modifications to marketing and public relations programs as appropriate
Prepare and present staff reports and other related correspondence
Act as Manager on Duty (MOD) for selected events
Present weekly activity, event and sales status report to Director of Marketing and/or General Manager
Assist Director of Marketing in the preparation of weekly corporate marketing report and participate in corporate marketing meetings and periodic conference calls
Lead Database marketing efforts using Eloqua
Manage all communication responses and reconcile data from marketing activities (web requests, customer service responses, web-based surveys, sign-ups for cyber club, etc.)
Create and send email updates to Cyber Club members when appropriate
Coordinate day of event activities and meet and greets
Handle customer complaints and following through to ensure customer satisfaction
Assist in the implementation and administration of public relations model, as well as the planning, organization and coordination of public relations efforts for the Penticton Vees
Perform all other duties as assigned
PHYSICAL DEMANDS:
Standing, walking and sitting
Ability to use hands/arms to handle or feel objects or reach
Ability to talk and hear
Occasionally lift and/or move up to 50 pounds
Near, distance, color and peripheral vision; ability to adjust focus and perceive depth
ACCOUNTABILITIES:
Increases and maintains the public’s awareness of upcoming events, while promoting the facility; Assists in continuously improving marketing/public relations efforts; Develops and maintains cooperative, positive relationships with the community, members of the media, promoters and sponsors; Ensures customer satisfaction; Promotes facility’s reputation as a world-class events venue.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES or NO: Do you understand this is a one-year term?
2. YES or NO: Do you have 2-4 years of increasingly responsible experience in sales and/or marketing, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility?
3. YES or NO: Do you have housing in or near the Penticton, BC, Canada area?
4. To be considered, please list your salary requirement.