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Sales & Marketing: Marketing
DIRECTOR, MARKETING - Chaifetz Arena (St. Louis, MO)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Summary: The Director of Marketing is responsible for the promotion of concerts, sporting events, and family shows at Chaifetz Arena, while developing creative marketing campaigns that promote public/community awareness. Director or Marketing is responsible for maintaining relationships with media partners, and ensuring fulfillment of contracts while overseeing the media buying and billing process. This individual will manage, supervise and coordinate all the activities of the Marketing department to reach budget goals and generate revenue for the facility. The Director of Marketing will implement marketing plans, manage event advertising budgets and promotions and ensure successful sales for events.

Responsibilities:

  • Ensure the development, implementation and reconciliation of comprehensive marketing and advertising/sponsorship opportunities
  • Plan, organize, lead and control public relations efforts for the facility.
  • Negotiate advertising and media-related sponsorship agreements successfully.
  • Develop, edit and issue press releases
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and make decisions in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain positive, cooperative working relationships with contacts and co-workers
  • Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
  • Explore non-traditional marketing opportunities for the facility and its events
  • Create, prepare and implement advertising and promotional plans for booked events
  • Develop, monitor and evaluate annual marketing budget; set and manage achievement of department objectives
  • Liaise with promoters to market the facility
  • Negotiate and maintain promotional partnerships with corporate partners
  • Develop, direct, coordinate and review the strategic plan for providing marketing services
  • Plan and negotiate all paid TV, radio, print and outdoor advertising for various marketing campaigns
  • Communicate daily with media partners, promoters and entertainment agencies to maintain cooperative, positive relationships
  • Track, analyze and compare event sales information and project trends
  • Manage event settlement packets, including collecting invoices and affidavits, coding and creating a back-up packet
  • Develop collateral, including fliers, newsletters, websites, posters, postcards and email blasts
  • Manage day-to-day promotions and event activities
  • Provide direction to and supervise Group Sales manager
  • Work directly with promoters for upcoming events to ensure success and customer satisfaction
  • Plan meetings to negotiate and research advertising mediums
  • Secure advertising deals and oversee implementation
  • Coordinate team efforts with other departments to implement marketing ideas/tasks
  • Oversee grassroots program and collateral created
  • Maintain and monitor a solid media relations program, including the creation of media releases and the coordination of interviews and media requests for information on the event, facility or staff
  • Create marketing plans for events being promoted at the facility in conjunction with a promoter, or on behalf of the facility
  • Mentor staff in the department and venue to assist in their development
  • Promote Comcast Spectacor culture and principles within department and facility
  • Perform all other duties as required

Qualifications:

  • Bachelor’s Degree or better from an accredited college or university with major coursework in marketing, public relations, business administration or other related field
  • Minimum of 5 years of increasingly responsible experience in sales and/or marketing required, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
  • Knowledge of marketing and advertising/sponsorship program development
  • Knowledge of Public Relations
  • Knowledge of Website maintenance
  • Knowledge of federal, state and local regulations
  • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
  • Proficiency with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop
  • Proficiency with media buying and promotions
  • Ability to travel as required
  • Ability to work nights and weekends as required

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER


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Sales & Marketing: Marketing
MARKETING COORDINATOR - Cross Insurance Center (Bangor, ME)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Summary: Individual is responsible for marketing, promoting and selling tickets to events at Cross Insurance Center as well as assisting in promoting the convention center at Cross Insurance Center. Constantly seek out new opportunities for the arena & convention center to increase its exposure in the marketplace. Act as one of the liaisons between the event, facility, and local media. Perform public relations and grassroots efforts for the venues and their events.

Responsibilities:

  • Prepare and implement marketing and public relations plans and recaps for events
  • Handle day-to-day operations of venue website including updating events, design and implementation of promotional concepts.
  • Design promotional materials such as flyers and posters for select events at the venue.
  • Place media for events locally and nationally in trade specific publications to promote the facility
  • Draft, distribute and follow-up on all press releases and media pitches
  • Produce media settlements for all events and assist with day of show Settlement
  • Day of event assistance with pre-event promotions, meet and greets and media
  • Oversee and manage the Cross Insurance Center e-mail subscriber database including developing ways to increase the database as well as creating and distributing ticket-driving newsletters / emails.
  • Maintain and monitor Cross Insurance Center Social Media sites and assist with strategies for Facebook, Twitter, Instagram, etc.
  • Research, implement and follow up with grassroots marketing including poster and flyer distribution, community appearances and overall expansion of marketing campaign to maximize event awareness and exposure.
  • Track, analyze, and compare event ticket sales information
  • Assist with supervision and education of our Internship program
  • Draft a weekly marketing and sales report for GM and Corporate office of marketing initiatives.
  • Provide excellent customer service assistance to internal and external clients

Qualifications:

  • Bachelor’s Degree/Diploma from an accredited college or university with major course work in marketing, public relations, event management or other related field.
  • Minimum of 1-3 years prior marketing and hospitality experience
  • Demonstrated ability to formulate creative and original promotional ideas
  • Experience with writing press releases and marketing plans highly desired
  • Must be proficient in Microsoft Office, Adobe Photoshop and have web-related background
  • Database and Social Media marketing experience required
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to travel as required; must provide own transportation
  • Possess valid driver’s license or have the ability to acquire
  • Ability to handle multiple tasks and priorities simultaneously.
  • Must have demonstrated ability to perform effectively under stressful situations
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment
  • Must be available to work a flexible schedule including long hours, nights, weekends and holidays
  • Ability to work independently and as part of a team
  • Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
  • Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will occasionally be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, greeting and directing clients verbally and in writing. Employee must be able to recognize and resolve conflicts, and be able to openly communicate in writing and verbally with clients and determine an optimal solution to their concern. Employee will frequently communicate via telephone, email and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team.

Physical demands:

  • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as ticketing equipment and software, laminator, calculators, telephones, copy machines, faxes and printers. Employee will also frequently move about inside and outside facility in various areas before/during/after events in the course of directing clients/groups to desired locations. Employee must constantly communicate via radio, telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

Work environment:

  • The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER


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Sales & Marketing: Ticket Operations
ASSISTANT DIRECTOR, TICKETING - Old Dominion University (Norfolk, VA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary: Assists Director of Ticketing/Asst. AD for Ticketing with day to day operations of the box office and assists with ticket operations for the Ted Constant Center, Foreman Field, and ODU Athletics, utilizes Spectra ticketing software for all event creations and financial reports, and maintains all box office policies and procedures. This position also serves as the primary box office manager for Virginia State University’s Multi-Purpose Center.

Responsibilities:   

  • Assist Director of Ticketing in building all facets of events in the Spectra ticketing system.
  • Assist in the management of ticketing for all events at the Ted Constant Convocation Center.
  • Oversee ticketing for the Virginia State University Multi-Purpose Center using Ticketmaster software.
  • Travel to Virginia State University (Petersburg, VA) as needed.
  • Assist in ticketing for ODU Football, Basketball, and other ODU Sports (Soccer, Baseball, Wrestling, etc.).
  • Responsible for part time seller training, scheduling, supervision and payroll.
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps.
  • Responsible for cash handling and box office controls.
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Assist in the maintenance of marketing/trade/comp policies for all events.
  • Provide professional customer service to patrons and clients.
  • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
  • Assist in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports including football, basketball, soccer, wrestling, and baseball.
  • Assist with implementation of season ticket timelines for ODU football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
  • Assist ODU Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.
  • Travel to select away events which require ticketing services.
  • Ensure compliance with all relevant institutional, Conference USA, NCAA rules and regulations. Work with C-USA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
  • Strong oral and written communication skills required.
  • Perform related duties and responsibilities as required.
  • Extensive weekend and evening work required.

Required Qualifications:

  • Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
  • 1-2 years increasing responsibility in Ticket Operations.
  • 1-2 years experience in a Customer Service environment.
  • Capable of working a flexible schedule and extended hours.

Preferred Qualifications:

  • Previous experience with Spectra Ticketing/Paciolan software preferred.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Ticket Sales
SALES ASSOCIATE - Philadelphia Flyers (Philadelphia, PA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary: The Sales Associate will sell and service new and existing accounts, generate new ideas to increase ticket sales, and execute basic office tasks as needed.

Essential Job Functions:

  • Responsible for maximizing revenue through the sale of  Philadelphia Flyers ticket packages including season tickets, partial plans, group tickets, and individual game tickets
  • Establish professional relationships in order to create repeat business and superior customer service
  • Utilize and maintain effective contacts (sales leads) through the use of our CRM – Salesforce
  • Use proactive tactics to create opportunities for new business with existing customers
  • Use telemarketing as a tool to sell season, group, and partial ticket plan packages to local companies from provided lists
  • Call past customers and new customers to generate ticket revenue
  • Handle incoming sales calls from prospective clients for all ticket packages
  • Run appointments and tours of the Wachovia Complex to aid in obtaining new business and developing new relationships
  • Meet or exceed appointed sales goals for all ticket packages
  • Maintain complete and accurate customer records
  • Staff all home games to assist ticket sales promotional programs

Nonessential Job Functions:

  • Other duties and responsibilities as assigned

Qualifications:

  • Bachelors Degree from an accredited college/university in related field required
  • Prior ticket sales experience in sports/entertainment is preferred
  • Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required
  • Excellent written and verbal communication skills in the English language required
  • Ability to manage numerous business relationships in a professional manner
  • Superior time management and organizational skills
  • Attention to detail
  • Aggressive, competitive, and dedicated attitude
  • Highly motivated with a strong aspiration to be successful in competitive sales environment
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; occasionally moves about the arena before/during/after events to service client and perform job functions; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.


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Sales & Marketing: Marketing
MARKETING MANAGER - University of Massachusetts Lowell (Lowell, MA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary: This position will work with the Assistant General Manager to oversee that day to day operations of the marketing and group sales department to promote the facilities and events while creating and maintaining relationships with media and promotional partners. The marketing manager will execute and oversee advertising, media buying, promotions, public relations and grassroots efforts for events as assigned. 

Responsibilities:   

  • Develop marketing plans and strategies for events exercising sound judgment
  • Implement marketing plans including creation of advertising materials, media buying, promotions, grassroots, interactive efforts and public relations for events
  • Negotiate, close, and implement media and promotional agreements for the Tsongas Center and LMA events with promoters and media clients
  • Prepare written letter of agreements including negotiating terms
  • Prepare weekly corporate marketing reports and participate in monthly conference calls with other Spectra Venue Management entities
  • Create collateral materials such as print ads, promotional pieces, posters, schedules, calendars and various ticket brochures from concept to completion
  • Maintain and create detailed media budgets, settlement reconciliations, and recap summaries for facility events
  • Manage, maintain and engage fans on all forms of social media.
  • Work with UMass Lowell Athletics on cross promotion for Hockey and Men’s & Women’s Basketball
  • Coordinate marketing efforts between promoters, artist management and local media
  • Direct and plan promotional projects and coordinate focused marketing programs developed to enhance overall building image and reputation.
  • Oversee the development of all facility advertising and marketing materials.
  • Participate on a variety of committees; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of sales and marketing.
  • Respond to and resolve difficult and sensitive inquiries and complaints.
  • Develop and implement media drop and public relations campaigns
  • Research projects/upcoming shows
  • Update website, marquee and in-arena address systems (including flyers, posters, TV’s creative
  • Manage database and email campaigns
  • Develop new marketing programs and initiatives to maximize ticket sales such as third party partnerships, new media avenues
  • Participate in the development and implementation of annual marketing goals, objectives, policies and priorities
  • Work in conjunction with Group Sales, Premium Services and Corporate Partnership managers to maximize revenues.
  • Recruit and assist managing student intern recruitment and assignments
  • Manage a team of marketing and group sales employees, assisting in their day-to-day needs as necessary
  • Perform all other duties as assigned

Qualifications:  

  • Minimum B.S. or B.A. degree from an accredited college/university is required with major course work in marketing, public relations, communications, business or other related field
  • Minimum of three (3) years of experience in customer service related field and management preferred.
  • Experience in ticketing/group sales or event planning preferred.
  • Completion of technical or specialized training or education in graphic design (i.e. adobe creative suite) and Microsoft Office preferred.
  • Ability to work as part of a team and independently with minimal supervision.
  • Strong leadership skills, organizational skills, and excellent interpersonal skills particularly in dealing with the public are required.
  • Proven time management skills and reliable at adhering to time sensitive deadlines as required
  • Flexible – must be available to work evenings, weekends and all event days as assigned.
  • Creative and proactive problem solver
  • Ability to travel as required

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

   


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Sales & Marketing: Ticket Sales
ACCOUNT EXECUTIVE - Wells Fargo Center (Philadelphia, PA)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Position Summary: The Account Executive will be responsible for generating ticket sales revenue by selling Full Season & Partial Season ticket plans and group sales packages for a new Professional Sports Affiliate.

Responsibilities:

  • Responsible for maximizing revenue through the sale of ticket packages including season tickets, partial plans, group tickets, and individual game tickets
  • Establish professional relationships in order to repeat business and superior customer service
  • Use proactive tactics to create opportunities for new business with existing customers
  • Use cold calling, appointments and social selling as tools to sell season, group, and partial ticket plan packages
  • Call past customers and new customers to generate ticket sales
  • Conduct inside and outside appointments to gain business with new and existing customers while maintaining high call volume
  • Participate in outside networking events to gain additional business & develop relationships with new leads
  • Handle incoming sales calls from prospective clients for all ticket packages
  • Meet or exceed appointed sales goals for all ticket packages
  • Maintain and complete accurate records for customers
  • Staff all home games to assist ticket sales promotional programs

Qualifications:     

  • Bachelors Degree from accredited college/university in a related field required
  • Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required
  • Excellent written and verbal communication skills in the English language required
  • Demonstrated ability to manage numerous business relationships in a professional manner
  • Superior time management skills and presentation skills
  • Must possess attention to detail, organization and ability to listen
  • Must be professionally aggressive, competitive, and possess a dedicated attitude
  • Must be highly motivated and positive with strong aspirations to be successful
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

Comcast Spectacor is an Equal Opportunity Employment Employer.

      


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