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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Tsongas Center at UMass Lowell (Lowell, MA)

Title:                            Event Manager                     

Company:                   Global Spectrum

Location:                       Tsongas Center at UMass Lowell and Lowell Memorial Auditorium      

Reports to:                  Director of Events

Supervises:                  Guest Services Staff

Status:                         Full-Time; Salaried; Exempt

EEO:                           First/Mid-Level Official and Manager



The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; oversees hiring, training, scheduling and supervises all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.




  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field

  • Strong oral and written communication skills

  • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.

  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software

  • Possession of, or ability to obtain, a current CPR certificate

  • Possession of, or ability to obtain, a valid drivers’ license

  • Knowledge of Operational characteristics of events

  • Ability to identify the needs of users of the facility

  • Knowledge of crowd management and control techniques

  • Knowledge of customer service practices

  • Knowledge of principles of supervision and training

  • Demonstrated familiarity with facility use contracts

  • Knowledge of fire and public safety regulations

  • Knowledge of A/V equipment and electronic systems in public assembly facilities

  • Experience with budget preparation and control

  • Familiarity with terminology used in entertainment/convention/public assembly settings

Essential Job Functions:        

  • Plan, service and supervise large events

  • Plan, direct and evaluate the work of subordinates

  • Provide leadership for event personnel

  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

  • Compete all duties with a customer service focus through teamwork and dedication to HYD Principles

  • Assist in the booking of community events

  • Assist in the advancement of events/shows

  • Assist in the preparation of building to meet the requirements of upcoming events/shows

  • Create pre-show event estimates to be reviewed by GM, DOE and DOF

  • Create post-show event settlements to be reviewed by GM, DOE and DOF

  • Advise lessees on services available form independent contractors for events

  • Recruit and train event, parking and security staff

  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results

  • Function as a liaison between users of the facility and the facility staff

  • Recommend and evaluate required event staffing levels

  • Coordinate communication between building staff and show staff during load in and load out

  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public

  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

  • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction

  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution

  • Make hospitality arrangements as needed

  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

  • Review emergency planning procedures with all events staff for each event

  • Create and distribute detailed data sheets prior to every event

  • Assist and direct changeover crew with breakdown and setup of events

  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid

  • Coordinate service needs with Food and Beverage department as needed

  • Serve as Manager on Duty as scheduled

Nonessential Job Functions:

  • Perform all other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.


Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.



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