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Administration/General Management: General Management/Profit & Loss
ASSISTANT GENERAL MANAGER - XL Center (Hartford, CT)

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the facilities including event booking, box office, sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.

Supervision is exercised over professional staff who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

ESSENTIAL JOB FUNCTIONS:

  • Assist the General Manager in planning, directing and managing the day-to-day operations of the complex including event booking, box office, sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.
  • Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing operating budgets and revenue projections
  • Assist the General Manager in booking events for the venues.
  • Recruit, select, lead, motivate and evaluate director level staff; provide and coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
  • Address and recommend actions on all personnel matters
  • Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Develop and implement programs, policies, and procedures for the complex
  • Assist the General Manager in the oversight of the facility’s contract service partners
  • Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations manual, Event Handbook, Annual Facility Report, Booking Policies, etc.)
  • Participate and lead various interdepartmental project groups, special projects, and task forces
  • Conduct a variety or organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
  • Represent the General Manager as needed at various meetings
  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users including UConn Athletics and Hartford Wolf Pack/MSG.
  • Complete all duties with a customer service focus through teamwork and dedication to Spectra’s principles

Nonessential Functions:

  • Other duties and responsibilities as assigned

QUALIFICATONS:

  • Minimum 5 years experience of increasing responsibility in professional public assembly facility operations management
  • Minimum 2 years of direct supervisory experience at the Director level

  • Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (Other combinations of experience and education that meet these requirements may be submitted)

  • CMP, CFE, Oglebay graduate or other industry recognized designations are preferred

  • Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills

  • Working knowledge of event booking, box office, sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations

  • Experience in contract development and negotiations, including facility use license agreements, service agreements and sponsorship agreements

  • Excellent customer service skills

  • Excellent communications and inter-personal skills

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

  • Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.

Spectra is an Equal Opportunity Employment Employer

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