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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Budweiser Event Center (Loveland, CO)

Company: Global Spectrum
Location: Budweiser Events Center (Loveland, Colorado)
Reports to: Box Office Manager
Supervises: Box Office Representatives
Status: Full-Time; Exempt; Salaried
Closing Date: Open until closed / filled

Summary:
The Assistant Box Office Manager is responsible for assisting all ticketing operations for Budweiser Events Center including daily operations of the box office and any potential outlets. Responsibilities include servicing of all Premium Services clients with ticket requests as well as assisting marketing department with report requests; account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. Supervise and train up to two full-time employees or the equivalent in part-time employees at any given time and have the authority to hire or fire and the authority to make recommendations for hiring and firing of employees.

Job Functions:
•Prepare the daily cash deposits, reconciling daily ticket sales, and work with finance department to resolve any issues in regards to daily sales being out of balance.
•Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
•Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
•Responsible for servicing and fulfillment of Premium Services ticket order in a timely matter and with utmost courtesy (i.e. suite holders and club seat licensees).
•Contribute to the marketing effort of the Budweiser Events Center by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, corporate sponsors, other constituencies and the general public.
•Safeguard parking tickets and facilitate all cash checked in and out, by verifying banks and parking sales using reconciliation reports and making deposits of parking sales appropriately.
•Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses requested by the Box Office Manager.
•Update and troubleshoot the computerized ticketing system and software .
•Manage business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, and on a monthly basis delete reports that are over a month old.

•Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
•Contribute to the overall success of the Budweiser Events Center by performing all other essential duties and responsibilities as assigned.
 

Qualifications:
•Degree from an accredited college/university is preferred; high school diploma or the equivalent is required.
•Minimum of three (3) years experience in customer service related field and management.
•Completion of technical or specialized training or education in personal computers and experience in Microsoft Office software (i.e. word and excel) preferred.
•Ability to work as part of a team and independently with minimal supervision.
•Demonstrated responsibility in handling large sums of money.
•Strong supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
•Ticketing experience preferred, but not required.
•Proven time management skills and reliable at adhering to time sensitive deadlines as required
•Flexible – must be available to work evenings, weekends and all event days as assigned.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have a Degree from an accredited college/university is preferred; high school diploma or the equivalent?

2. Yes or No: Do you have a minimum of three (3) years experience in customer service related field and management?

3. Yes or No: Are you able to work evenings, weekends and all event days as assigned?

4. To be considered, please list your salary requirements.

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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS SUPERVISOR - Budweiser Gardens (London, ON)

Company: Global Spectrum

Location: Budweiser Gardens (London Ontario, Canada)

Department: Operations

Type: Full-Time, Salaried

Immediate Supervisor: Operations Manager

Supervision Exercised:
Change Over Crew, Non Event Operations Crew, and Contracted Custodial Crew.

General Statement of Duties:
This position provides direct supervision to the changeover crew for event set-up and production, general operations duties and daily arena/rink maintenance.

Areas of Responsibility:
• Responsible for event changeovers; planning, coordinating, supervising, and performing.
• Recommends hiring, performs training, scheduling, and supervision of changeover staff.
• Perform rink maintenance as assigned.
• Coordinate event logistics as assigned.
• Supervise operations staff for non event tasks as assigned.
• Maintain and clean changeover equipment and areas.
• Assist Operations Manager with projects as requested.
• Assist with the supervision of contracted cleaning services.
• Develop and maintain “Changeover Manual”.
• Ensure staff comply with the requirements of the Occupational Health and Safety Act
• Communicate “assigned task” status with the Operations Manager or Director of Operations (in Manager’s absence)
• Other duties as assigned by Operations Manager.

Qualifications:
High School or vocational diploma required. Minimum of (2) years’ experience in an operations position in an Arena, Convention Center or Public Assembly Facility including set-up/housekeeping, event coordination or related field; a degree in Facility Management or related field may allow for substitution for years of experience. Working knowledge of operations equipment including, forklifts, concert staging, retractable seating risers, basketball floors, hockey glass, etc. Knowledge of supervisory principles, with emphasis in working with and training a “casual” staff: Must be able to work flexible and sometimes demanding schedules; including: nights, weekends, and holidays. Ability to follow written instruction, interpret AutoCAD drawings and blueprints. Must be self-motivated and have excellent organizational skills.

Accountabilities:
Supervise operations, maintenance and safety within the building. Competent as defined by the Occupational Health and Safety Act. Maintain a high standard of excellence in regards to public perception, customer relations, and employee commitment. Make sure that the building is safe and ready at all times, for whatever the building is needed for.

Authority:
Recommend hiring; termination; evaluates and supervises part time operations staff and contracted services.
Purchase of operational supplies with budgetary limits.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 2+ years of experience in an operations position in an Arena, Convention Center or Public Assembly Facility including set-up/housekeeping and event coordination?

2. YES / NO: Do you currently live in the London, Ontario area?

3. YES / NO: Are you able to work flexible and sometimes demanding schedules including: nights, weekends, and holidays as required?

4. To be considered, please list your salary requirements.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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