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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Clovis Civic Center (Clovis, NM)

EVENT MANAGER - Clovis Civic Center (Clovis, NM)


Company: Global Spectrum
Venue: Clovis Civic Center (Clovis, NM)
Reports to: General Manager
Supervises: Event Services Staff
Type: Full-Time, Salaried
Closing Date: Open Until Closed / Filled



• Minimum of Associates’ Degree; Bachelor’s Degree is preferred.
• Minimum of one (1) year of experience in Event or Facility Management.
• Candidate should possess leadership, supervisory and organizational skills and be able to function in a multi-task environment.
• Strong written and oral communication in the English language is vital.
• Proficient in use of Microsoft Word & Excel.
• Ability to beyond normal business hours, including but not limited to nights, weekends, and select holidays as required.


Job Summary: 
The Event Manager is responsible for planning, organizing and controlling events within the facility as assigned and monitors the logistical interfacing of these events, to include but not limited to preparing event outlines and scaled drawings of event areas and coordinating equipment distribution and event billing. The duties will include all event coordination tasks after events are booked through their conclusion. Ensures tenant requirements are met and facility rules, regulations and policies are adhered to, by serving as a liaison between the facility and tenants; assists tenants in the planning of their own events; and performs related responsibilities as required. May be required to work extensive hours including nights and weekends. Supervise and train up to twenty part-time employees at any given time and have the authority to hire or fire and the authority to make recommendations for hiring and firing of employees.

Job Functions:

• Meet with facility clients prior to events and assist in determining event needs to advance shows; schedule related staff; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, custodial, maintenance, security, and admissions personnel.
• Prepare drawings, layouts, diagrams, instructions, set-up requirements and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events.
• Submit service request to appropriate divisions and departments to schedule event staff according to client request; meet with clients to resolve set-up changes; ensure compliance with applicable fire, building and safety codes.
• Serve as a facility representative at events by enforcing facility policies and procedures throughout each event.
• Identify and resolve event problems and public complaints.
• Prepare written cost estimates to prospective clients; coordinate and settle event financials.
• Hire, train, supervise and evaluate event staff including ushers, ticket takers, security, parking and merchandise as well as promoting and ensuring the “How you doing?” customer service program is adopted and well performed by all staff.
• Receives, responds to and resolves complaints from tenants and patrons.
• Monitor part-time event staff hours using eTime; allocate hours to each event worked; approve time worked at the end of each pay period.
• Perform related duties and responsibilities as required.

Special Characteristics and Knowledge:

• Multitask oriented, organized, and focused on customer service.
• Procedures, methods, and techniques of marketing and sales.
• Modern office methods, procedures, and equipment.
• Events scheduling and booking procedures.
• Accurate financial reporting.
• Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided.


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