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Box Office: Box Office Management
BOX OFFICE COORDINATOR - Ted Constant Convocation Center (Norfolk, VA)

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Summary: Assists Director of Ticketing/Asst. AD for Ticketing with day to day operations of the box office and assists with ticket operations for the Ted Constant Center, Foreman Field, and ODU Athletics, utilizes Spectra ticketing software for all event creations and financial reports, and maintains all box office policies and procedures.

Required Qualifications:

  • Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
  • 1-2 years experience in a Customer Service environment.
  • Capable of working a flexible schedule and extended hours.

Preferred Qualifications:

  • 1-2 years increasing responsibility in Ticket Operations.

Responsibilities:

  • Assist Director of Ticketing in building all facets of events in the Spectra ticketing system.
  • Responsible for part time seller training, scheduling, supervision and payroll.
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps.
  • Responsible for cash handling and box office controls.
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Assist in the maintenance of marketing/trade/comp policies for all events.
  • Provide professional customer service to patrons and clients.
  • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Assist in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports including football, basketball, soccer, wrestling, and baseball.
  • Assist with implementation of season ticket timelines for ODU football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.  
  • Assist ODU Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Assist with student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.   
  • Ensure compliance with all relevant institutional, Conference USA, NCAA rules and regulations.  Work with C-USA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
  • Strong oral and written communication skills required.
  • Perform related duties and responsibilities as required.
  • Extensive weekend and evening work required.

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