ASSISTANT GENERAL MANAGER - Ted Constant Convocation Center (Norfolk, VA)
General Statement of Duties:
The AGM will work closely with the General Manager in planning, directing and managing the day-to-day operations of the Constant Center & Foreman Field at SB Ballard Stadium including event planning, sales, marketing, public relations, finance, human resources, event services, ticketing and operations. Supervision is exercised over professional staff that directs various sections in day-to-day operations. Further responsibility includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.
Minimum 5 years’ experience of increasing responsibility in operations management in a professional public assembly arena/stadium preferably in a college setting.
Minimum 2 years of direct supervisory experience at the Director level
Bachelor’s Degree or better from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (Other combinations of experience and education that meet these requirements may be substituted)
Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
Knowledge of and experience in the event booking process, contract development and execution, and event settlements, specifically as it relates to arena events and meeting room space.
Production experience involving audio, video, lighting, and rigging.
Excellent customer service skills
Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations
Excellent communication skills in the English language and interpersonal skills
Assist the General Manager in planning, directing and managing the day-to-day operations of the facilities including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security
Promote the Constant Center to all potential clients; conduct facility tours; answer questions and provide information regarding facility services, technical capabilities, policies and procedures; assist clients in finalizing booking arrangements.
Initiate sales calls via phone, electronic mail, surface mail and in person with the intent of aggressively marketing the Constant Center to repeat and prospective clients.
Work directly with clients in preparation of cost estimates, contract negotiations, oversight of event management, event settlement.
Oversee event scaling, configurations, and event staffing including; stagehands (ITASE), runners, merchandise vendors, contracted security, police, and EMT’s.
Represent the General Manager as needed at various meetings specifically with client and tenants.
Establish and maintain effective working relationships within the University and Coastal Virginia area, to include local hotels and industry organizations; represent the facility professionally at all times. Attend industry events and tradeshows.
Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;
Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, IATSE, merchandise, a/v)
Create and analyze in-house event budgets for prospective events.
MARKETING/PUBLIC RELATIONS INTERN FALL 2015 - Ted Constant Convocation Center (Norfolk, VA)
Summary: This internship will work closely with the Marketing/Public Relations Department to learn and participate in publicizing the facility and/or events through a variety of traditional and non-traditional means for the purpose of selling tickets, booking meeting facilities, and creating public awareness for the Ted Constant Convocation Center.
College juniors, seniors, or graduate students
Recommended for Sport Management, Marketing, Communications, Management, or Hospitality Majors
GPA of 3.5 or above highly desired
Active involvement in on campus civic and/or leadership activities highly desired
Excellent communication, organizational and interpersonal skills required
Must possess working knowledge of Word, Excel, PowerPoint and Photoshop
Demonstrated attention to details
Must be self-motivated with a ‘can-do’ attitude and a strong desire to learn
Ability to work in a fast-paced environment
Position Functions & Learning Opportunities including (but not limited to):
Understand how to conduct marketing research through phone calls, emailing, searching the internet, and conducting meetings with various individuals within the market.
Assist in developing and implementing event marketing plans and promotions.
Participate in grassroots marketing, including distribution of flyers, hanging posters, and creating relationships with various retailers to promote events
Attend meetings which include brainstorming sessions and explain how to executing public relations event ideas
Draft and circulate press releases and media advisories
Work with Manager to learn how to create and deliver media drops
Assist department in gathering press clips
Responsible for updating media contact lists
Work Marketing table for public relations, promotional, and venue events *This may include hours outside of 9-5, M-F*
Perform variety of event day responsibilities within the Marketing Department
Spectra is an EOE/DFW; Offered candidates must submit to / successfully complete pre-employment screens (background & substance) prior to hire.
Supervise and coordinate Arena, Foreman Field, and Multi-Purpose Hall conversions (basketball to concert, trade shows, small meetings, etc.)
Oversee hiring, training, scheduling, and managing of changeover staff.
Manage event support staff (stand-by, fire panel) during events.
Assist Facility Engineer with the daily maintenance operations of the building such as painting, small repairs, changing light bulbs, etc.
Organize all Arena storage rooms to be in neat and working order.
Maintain all Arena event equipment (staging, basketball equipment, etc.)
Oversee opening or closing of Arena for a move-in or move-out.
Build and Maintain Tenant Relations.
Assist Event Manager with event staff, customer service and crowd control.
Prepare event-staffing sheets (postings, staff info sheets, etc.).
Assist in the purchasing of event equipment.
Act as Manager on Duty as needed.
Other Duties as Assigned.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places heavy objects; constantly is required to exchange accurate information verbally.
The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.
Compensation with experience and includes a competitive benefits package.