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Box Office: Box Office Management
ASSISTANT DIRECTOR, TICKETING - Ted Constant Convocation Center (Norfolk, VA)

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Summary: Assists Director of Ticketing/Asst. AD for Ticketing with day to day operations of the box office and assists with ticket operations for the Ted Constant Center, Foreman Field, and ODU Athletics, utilizes Spectra ticketing software for all event creations and financial reports, and maintains all box office policies and procedures.

Responsibilities:

  • Assist Director of Ticketing in building all facets of events in the Spectra ticketing system.
  • Oversee ticketing for ODU Football, Basketball, and other ODU Sports (Soccer, Baseball, Field Hockey, Wrestling, etc.)
  • Responsible for part time seller training, scheduling, supervision and payroll.
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps.
  • Responsible for cash handling and box office controls.
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Assist in the maintenance of marketing/trade/comp policies for all events.
  • Provide professional customer service to patrons and clients.
  • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
  • Assist in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports including football, basketball, soccer, wrestling, and baseball.
  • Assist with implementation of season ticket timelines for ODU football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.  
  • Assist ODU Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.  
  • Travel to away events which require ticketing services.
  • Ensure compliance with all relevant institutional, Conference USA, NCAA rules and regulations. Work with C-USA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
  • Strong oral and written communication skills required.
  • Perform related duties and responsibilities as required.
  • Extensive weekend and evening work required.

Required Qualifications:

  • Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
  • 1-2 years experience in a Customer Service environment.
  • Capable of working a flexible schedule and extended hours.

Preferred Qualifications:

  • 1-2 years increasing responsibility in Ticket Operations.
  • Previous experience with Spectra Ticketing/Paciolan software preferred.

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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - Ted Constant Convocation Center (Norfolk, VA)

RESPONSIBILITIES:

  • Supervise and coordinate Arena, Foreman Field, and Multi-Purpose Hall conversions (basketball to concert, trade shows, small meetings, etc.)
  • Oversee hiring, training, scheduling, and managing of changeover staff.
  • Manage event support staff (stand-by, fire panel) during events.
  • Assist Facility Engineer with the daily maintenance operations of the building such as painting, small repairs, changing light bulbs, etc.
  • Organize all Arena storage rooms to be in neat and working order.
  • Maintain and keep an inventory of all Arena event equipment (staging, basketball equipment, etc.)
  • Oversee opening or closing of Arena for a move-in or move-out.
  • Build and Maintain Tenant Relations.
  • Assist Event Manager with event staff, customer service and crowd control.
  • Prepare event-staffing sheets (postings, staff info sheets, etc.).
  • Assist in the purchasing of event equipment.
  • Act as Manager on Duty as needed.
  • Other Duties as Assigned.

QUALIFICATIONS/EXPERIENCE:

  • Degree in sports management or other related fields and have experience with facility coordination and direct employee supervision. 
  • Strong leadership and organizational skills and be able to function in a multi-task environment. 
  • Strong written and oral communication skills are vital. 
  • Must be able to lift and carry at least 40 pounds. 
  • Forklift certification preferred.  Aerial lift certifications preferred. 

PHYSICAL DEMANDS:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

  • While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places heavy objects; constantly is required to exchange accurate information verbally.

WORK ENVIRONMENT:

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.

EOE. DFWP.

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