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Sales & Marketing: Ticket Sales Management
ASSISTANT DIRECTOR, ATHLETIC TICKETING - Ted Constant Convocation Center (Old Dominion U) (Norfolk, VA)

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Overview:

The Assistant Director of Athletic Ticketing will be responsible for developing and maintaining all aspects of athletic ticketing management including season ticket sales, game day ticket management, and fulfillment of marketing and sponsorship ticket packages for all athletic programs. Use skills as a seasoned, experienced intercollegiate athletics professional with a full understanding of collegiate ticketing operations and campus/department policies and procedures to plan, administer, and coordinate the daily operations of a complex program.

Responsibilities:

  • Represent Spectra as the primary liaison with ODU Athletics to provide excellent service and operations for all ticketing services associated with ODU Athletics - including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
  • Ticket responsibilities include Football, Men’s and Women’s Basketball and gate sales for Men’s and Women’s Soccer, Wrestling and Baseball.

  • Organizes and operates season ticket sales and renewals. Maintains records and statistics for sales and events such as season ticket holders, number of event attendee and ticket vouchers.

  • Manage effective ticket office execution of all sale related operations functions, including assisting with increasing group and season ticket sales and renewals.

  • Develops and implements new initiatives in order to increase ticket sales and other revenue streams.

  • Assist Old Dominion Athletic Foundation in leveraging ticket and parking benefits to increase athletics fundraising.

  • Develop and maintain relationships with season ticket holders, donors and vendors.

  • Assist Athletic Marketing in developing strategies, processes and programs to maximize ticket sales and attendance at ODU Athletic Events.

  • Develop strategies for reseating, processing, and implementing season ticket delivery

  • Complies with all University and C-USA regulations, as applicable, as well as all NCAA rules and regulations. Remains current with all changes in NCAA, as well as changes to University and C-USA rules and regulations, as applicable, regarding intercollegiate athletics.

  • Maintains proper NCAA policies regarding complimentary admission to athletic events in conjunction with Director of Compliance.

  • Maintain accurate accounting records of revenues

  • Reconciles and reviews the daily cash, credit card, and safe activity of the box office.       Maintains PCI compliant; receives cash, checks and credit card payments. Processes expenditures (invoices for payment). Distributes checks and direct deposits.

  • Monitor and report on ticket sales throughout the year. Assist in end of the fiscal year reconciliation procedures.       Compiles ticket office reports and participates in audits.

  • Supervise Ticket Office Staff including various Student-Workers and Game Day Staff to ensure that customer service standards are met in all aspects of operation.

  • Independently supervise daily Ticket Office operations including; ticket sales (walkup, phone, & internet), fund depositing, and customer relations and service.

  • Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.  

  • Travel to away events which require ticketing services, especially regional football games and postseason events.

  • Keep the Athletic Ticketing Site up to date with the most current information and trends

  • Work with ticket printing company to insure all season tickets are printed and mailed correctly

  • Assist Director of Ticketing in building all facets of events in the Spectra ticketing system.

  • Provide a superior level of customer service to ensure a positive experience for all patrons in order to promote Old Dominion University Athletics.

  • Perform related duties and responsibilities as required.

  • Extensive weekend and evening work required.

Qualifications:

  • Bachelor’s degree from an accredited college or university with major course works in Sports Management, business administration, or a related field.
  • Minimum of 3 years of progressively increasing responsibility managing a collegiate athletic ticket office operation.

  • Working knowledge of NCAA rules and regulations with a personal commitment to operate within those rules is required.

  • Experience working with athletic development and sport marketing departments.

  • Customer service and management experience.

  • Must be available to cover full athletics event schedules, which may include managing the ticketing team, working consecutive nights and weekends and during tournaments.

PREFERRED QUALIFICATIONS:

  • Experience with Spectra Ticketing & Fan Engagement Platform (Formerly Paciolan).

Spectra is an Equal Opportunity Employment Employer

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