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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Ted Constant Convocation Center (Norfolk, VA)

REPORTS TO: Box Office Manager

SUPERVISES: Part Time Box Office Supervisors and Part Time Ticket Sellers

SUMMARY:
Assists box office manager/director with day to day operations of the box office and assists with ticket operations, utilizes Paciolan software for all event creations and financial reports, maintains all box office policies and procedures.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
• 1-2 years experience in a Customer Service environment.
• Capable of working a flexible schedule and extended hours.

PREFERRED QUALIFICATIONS:

• 1-2 years increasing responsibility in Ticket Operations.

JOB DUTIES:
• Manage staff and maintain all box office policies and procedures.
• Provide professional customer service to patrons and clients.
• Oversee all policies and procedures in relation to group orders/group sales.
• Oversee the maintenance and reporting of the AM Monitor ticket scanners.
• Assist box office manager in building all facets of events in the Paciolan ticketing system.
• Strong oral and written communication skills required.
• Assist in the maintenance of the Old Dominion University Athletic ticket operations, season ticket printing, advance sales, customer relations, and game day box office management.
• Assist Old Dominion University Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
• Responsible for cash handling and box office controls.
• Responsible for part time seller training, scheduling, supervision and payroll.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Process financial reconciliation such as daily reports, event statements and monthly reports.
• Assist in the maintenance of marketing/trade/comp policies for all events.
• Establish and maintain professional working relationship with ticket sellers.
• Perform related duties and responsibilities as required.
• Extensive weekend and evening work required.
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a Bachelors degree from an accredited college or university?

2. Yes/No: Do you have 1-2 years of increasingly responsible experience in ticket office operations?

3. Yes/No: Do you have knowledge of Paciolan or a similar ticketing system?

4. Yes/No: Are you capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days?

5. To be considered, please list your salary requirements.

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