Entity:   Global Spectrum

Location:  Constant Center (Norfolk, VA)

Reports To:  Asst. AD of Ticketing

Supervises:  Part Time Box Office Supervisors and Part Time Ticket Sellers

Closing Date:  Open Until Closed / Filled 
  
Summary:
Assist Asst. AD of Ticketing with day to day operations of the box office as they relate to ticketing for Old Dominion University Athletics.  Utilize New Era Tickets software for all event creations and financial reports.   Maintain all box office policies and procedures. 

Required Qualifications:

• Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
• 1-2 years experience in collegiate athletic ticketing.
• Capable of working a flexible schedule and extended hours.

Preferred Qualifications:

• Experience with Paciolan ticketing system and priority point systems for seating.

Job Functions:

• Represent Global Spectrum as the primary liaison with ODU Athletics to provide excellent service and operations for all ticketing services associated with Men’s and Women’s Basketball - including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.  
• Assist with ticketing responsibilities for ODU Football and gate sales for Men’s & Women’s Soccer, Wrestling, Baseball.
• Supervise Ticket Office Staff including various Student-Workers, and Game Day Staff to ensure that customer service standards are met in all aspects of operation. 
• Independently supervise daily Ticket Office operations including; ticket sales (walkup, phone, & internet), fund depositing, and customer relations and service. 
• Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.   
• Travel to away events which require ticketing services.
• Work with Athletic Marketing to develop strategies, processes and programs to maximize ticket sales and attendance at ODU Athletic Events. 
• Work with the Old Dominion Athletic Foundation to leverage ticket and parking benefits to increase athletics fundraising.
• Ensuring compliance with all relevant institutional, Colonial Athletic Conference, NCAA rules and regulations.  Work with CAA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
• Assist Asst. AD of Ticketing in building all facets of events in the Paciolan ticketing system.
• Provide professional customer service to patrons and clients.
• Perform related duties and responsibilities as required.
• Extensive weekend and evening work required.

EOE, DFWP

Company:  Global Spectrum

Venue:  Constant Center at ODU (Norfolk, VA)

Department:  Marketing

Type:   Full-Time

Reports to:  Director of Marketing

Supervises:  None

Closing Date: Open Until Closed / Filled 

General Statement of Responsibility:
To manage, supervise and coordinate the activities and operations of the Group Sales Division for the Constant Center; to schedule and book groups for facility events, ODU Basketball, and ODU Football at S.B Ballard Stadium, and to provide highly responsible staff assistance to higher-level management staff.

Responsibilities:
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Group Sales programs and activities.
• Develop and implement all aspects of sales plan
• Develop and implement all revenue and expense budgets
• Track and manage daily, weekly, monthly sales reports
• Develop sales goals to meet annual budget
• Plan and coordinate theme night promotions and special events for corporate executives, businesses, fans, and all applicable customers
• Perform other duties and responsibilities as assigned

Qualifications:
• BA/BS from an accredited college university in a related field
• 2+ years of sales experience, preferably in sports/entertainment
• Ability work nights, weekends, and certain holidays as required, in addition to normal business hours
• Knowledge of the Hampton Roads area strongly preferred
• Strong verbal and written communications skills in the English language
• Must possess a customer-oriented, positive, and professional attitude
 

EOE, DFWP

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