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Administration/General Management: Administrative/Executive Assistant
ASSISTANT GENERAL MANAGER - Ted Constant Convocation Center (Norfolk, VA)

General Statement of Duties:     

The AGM will work closely with the General Manager in planning, directing and managing the day-to-day operations of the Constant Center & Foreman Field at SB Ballard Stadium including event planning, sales, marketing, public relations, finance, human resources, event services, ticketing and operations.  Supervision is exercised over professional staff that directs various sections in day-to-day operations. Further responsibility includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

Qualifications:          

  • Minimum 5 years’ experience of increasing responsibility in operations management in a professional public assembly arena/stadium preferably in a college setting.

  • Minimum 2 years of direct supervisory experience at the Director level

  • Bachelor’s Degree or better from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (Other combinations of experience and education that meet these requirements may be substituted)

  • Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills

  • Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations

  •  Knowledge of and experience in the event booking process, contract development and execution, and event settlements, specifically as it relates to arena events and meeting room space.

  • Production experience involving audio, video, lighting, and rigging.

  • Excellent customer service skills

  • Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations

  • Excellent communication skills in the English language and interpersonal skills

                                         

    Job Functions:       

  • Assist the General Manager in planning, directing and managing the day-to-day operations of the facilities including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security

  • Promote the Constant Center to all potential clients; conduct facility tours; answer questions and provide information regarding facility services, technical capabilities, policies and procedures; assist clients in finalizing booking arrangements.

  • Initiate sales calls via phone, electronic mail, surface mail and in person with the intent of aggressively marketing the Constant Center to repeat and prospective clients.

  • Work directly with clients in preparation of cost estimates, contract negotiations, oversight of event management, event settlement.

  • Oversee event scaling, configurations, and event staffing including; stagehands (ITASE), runners, merchandise vendors, contracted security, police, and EMT’s.

  • Represent the General Manager as needed at various meetings specifically with client and tenants.

  • Establish and maintain effective working relationships within the University and Coastal Virginia area, to include local hotels and industry organizations; represent the facility professionally at all times.  Attend industry events and tradeshows.

  • Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;

  • Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures

  • Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges

  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

  • Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, IATSE, merchandise, a/v)

  • Create and analyze in-house event budgets for prospective events.

  • Oversee MOD program

  • Other duties and responsibilities as assigned

    EOE

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Internships: Marketing
MARKETING/PUBLIC RELATIONS INTERN FALL 2015 - Ted Constant Convocation Center (Norfolk, VA)

Summary:  This internship will work closely with the Marketing/Public Relations Department to learn and participate in publicizing the facility and/or events through a variety of traditional and non-traditional means for the purpose of selling tickets, booking meeting facilities, and creating public awareness for the Ted Constant Convocation Center.

Qualifications:

  • College juniors, seniors, or graduate students
  • Recommended for Sport Management, Marketing, Communications, Management, or Hospitality Majors
  • GPA of 3.5 or above highly desired
  • Active involvement in on campus civic and/or leadership activities highly desired
  • Excellent communication, organizational and interpersonal skills required
  • Must possess working knowledge of Word, Excel, PowerPoint and Photoshop
  • Demonstrated attention to details
  • Must be self-motivated with a ‘can-do’ attitude and a strong desire to learn
  • Ability to work in a fast-paced environment

Position Functions & Learning Opportunities including (but not limited to):

  • Understand how to conduct marketing research through phone calls, emailing, searching the internet, and conducting meetings with various individuals within the market.
  • Assist in developing and implementing event marketing plans and promotions.
  • Participate in grassroots marketing, including distribution of flyers, hanging posters, and creating relationships with various retailers to promote events
  • Attend meetings which include brainstorming sessions and explain how to executing public relations event ideas
  • Draft and circulate press releases and media advisories
  • Work with Manager to learn how to create and deliver media drops
  • Assist department in gathering press clips
  • Responsible for updating media contact lists
  • Work Marketing table for public relations, promotional, and venue events *This may include hours outside of 9-5, M-F*
  • Perform variety of event day responsibilities within the Marketing Department

Spectra is an EOE/DFW; Offered candidates must submit to / successfully complete pre-employment screens (background & substance) prior to hire.

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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS SUPERVISOR - Ted Constant Convocation Center (Norfolk, VA)

QUALIFICATIONS/EXPERIENCE:

  • Degree in sports management or other related fields and have experience with facility coordination and direct employee supervision. 

  • Strong leadership and organizational skills and be able to function in a multi-task environment. 

  • Strong written and oral communication skills are vital. 

  • Must be able to lift and carry at least 40 pounds. 

  • Forklift certification required.  Aerial lift certifications preferred. 

DUTIES AND RESPONSIBILITIES:

  • Supervise and coordinate Arena, Foreman Field, and Multi-Purpose Hall conversions (basketball to concert, trade shows, small meetings, etc.)

  • Oversee hiring, training, scheduling, and managing of changeover staff.

  • Manage event support staff (stand-by, fire panel) during events.

  • Assist Facility Engineer with the daily maintenance operations of the building such as painting, small repairs, changing light bulbs, etc.

  • Organize all Arena storage rooms to be in neat and working order.

  • Maintain all Arena event equipment (staging, basketball equipment, etc.)

  • Oversee opening or closing of Arena for a move-in or move-out.

  • Build and Maintain Tenant Relations.

  • Assist Event Manager with event staff, customer service and crowd control.

  • Prepare event-staffing sheets (postings, staff info sheets, etc.).

  • Assist in the purchasing of event equipment.

  • Act as Manager on Duty as needed.

  • Other Duties as Assigned.

     

    PHYSICAL DEMANDS:

     

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

  • While performing the essential functions of the job, the employee constantly moves about the event site before/during/after events and lifts, pulls, holds, pushes and places heavy objects; constantly is required to exchange accurate information verbally.

 

WORK ENVIRONMENT:

 

  • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.

 

SALARY:

 

Compensation with experience and includes a competitive benefits package.

EOE. DFWP.

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Sales & Marketing: Premium/Suite Sales
PREMIUM SERVICES AND GROUP SALES COORDINATOR - Ted Constant Convocation Center (Norfolk, VA)

  • Premium Seating Responsibilities:

    • Manages the servicing and operation activities for premium/suite department for all TCCC Arena Events, ODU Football and ODU Basketball
    • Develop annual club/suite level servicing plan with focus on servicing premium service clients at all Constant Center events, along with developing ticketing packages for concerts and family shows
    • Serves as the liaison for accounts to purchase additional tickets for all football and basketball, and third party events held at the TCC and to Aramark
    • Service current accounts in an effort to further develop client relationships
    • Support Director of Sales in premium department daily tasks and activities
    • Create order forms, collateral, and quarterly newsletters for premium seating clients
    • Educate Suite Administrators on how to utilize Online Food and Beverage Ordering Software
    • Plan and execute special events for premium seating clients
    • Maintain, and effectively communicate with, Premium Seating customer database on a regular basis
    • Create system to notify Premium Seating customers of events, and solicit ticket sales for events from Premium Seating clients
    • Fill out order forms for, process payment for, and deliver/ship tickets for events to Premium Seating clients
    • Create and maintain system for post-event follow-up for Premium Seating clients
    • Fulfill donation requests from non-profit organizations
    • Actively prospect for new premium seating clients through newspapers, internet, brochures, etc.
    • Participate in events, promotions, client entertainment and other activities as required
    • Closely plans, coordinates cost and pricing on menu selections for Suite/Stadium Catering events.
    • Attempt to achieve first-contact resolution of client issues to ensure they are resolved quickly and effectively.
  • Group Sales/Marketing Department

  • Support group sales and marketing department with daily activities such as fulfilling group sales orders, printing tickets, mailings, departmental customer service and flyer creation

  • Assist in the creation and implementation of sales/marketing related collateral pieces

  • Assist with conducting research for various group sales/marketing projects and new group prospecting

  • Assist with maintaining and putting together group category databases

  • Assist with outbound and inbound sales calls when needed on an event by event basis

  • Event day responsibilities as required to include evenings and weekends

  • Perform other duties and projects related to the department as assigned
     

    QUALIFICATIONS:

  • Bachelor’s degree from an accredited college or university in Marketing, Communications, Sports/Business Management or a related field 

  • Excellent written and verbal communication skills with a friendly and professional telephone manner 

  • Graphic design ability

  • Strong organizational and time management skills

  • Must be detailed-oriented, with the ability to meet deadlines and handle multiple assignments and projects in a fast passed environment

  • Ability to work nights, weekends and holidays as job duties involve non-traditional hours

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