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Sales & Marketing: Premium/Suite Sales
COORDINATOR, PREMIUM SERVICES & GROUP SALES - Ted Constant Convocation Center (Norfolk, VA)

SUMMARY: This position will be responsible for overseeing all Premium Services at the Ted Constant Center and S.B. Ballard Football Stadium along with supporting the Director of Sales with daily administrative tasks associated with the Sales and Marketing departments.

RESPONSIBILITIES

Premium Seating Responsibilities:

  • Manages the servicing and operation activities for premium/suite department for all TCCC Arena Events, ODU Football and ODU Basketball
  • Develop annual club/suite level servicing plan with focus on servicing premium service clients at all Constant Center events, along with developing ticketing packages for concerts and family shows
  • Serves as the liaison for accounts to purchase additional tickets for all football and basketball, and third party events held at the TCC and to Aramark
  • Service current accounts in an effort to further develop client relationships
  • Support Director of Sales in premium department daily tasks and activities
  • Create order forms, collateral, and quarterly newsletters for premium seating clients
  • Educate Suite Administrators on how to utilize Online Food and Beverage Ordering Software
  • Plan and execute special events for premium seating clients
  • Maintain, and effectively communicate with, Premium Seating customer database on a regular basis
  • Create system to notify Premium Seating customers of events, and solicit ticket sales for events from Premium Seating clients
  • Fill out order forms for, process payment for, and deliver/ship tickets for events to Premium Seating clients
  • Create and maintain system for post-event follow-up for Premium Seating clients
  • Fulfill donation requests from non-profit organizations
  • Actively prospect for new premium seating clients through newspapers, internet, brochures, etc.
  • Participate in events, promotions, client entertainment and other activities as required
  • Closely plans, coordinates cost and pricing on menu selections for Suite/Stadium Catering events.
  • Attempt to achieve first-contact resolution of client issues to ensure they are resolved quickly and effectively.

Group Sales/Marketing Department

  • Support group sales and marketing department with daily activities such as fulfilling group sales orders, printing tickets, mailings, departmental customer service and flyer creation
  • Assist in the creation and implementation of sales/marketing related collateral pieces
  • Assist with conducting research for various group sales/marketing projects and new group prospecting
  • Assist with maintaining and putting together group category databases
  • Assist with outbound and inbound sales calls when needed on an event by event basis
  • Event day responsibilities as required to include evenings and weekends
  • Perform other duties and projects related to the department as assigned

QUALIFICATIONS:

  • Bachelor’s degree from an accredited college or university in Marketing, Communications, Sports/Business Management or a related field 
  • Excellent written and verbal communication skills with a friendly and professional telephone manner 
  • Graphic design ability
  • Strong organizational and time management skills
  • Must be detailed-oriented, with the ability to meet deadlines and handle multiple assignments and projects in a fast passed environment
  • Ability to work nights, weekends and holidays as job duties involve non-traditional hours

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