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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Las Cruces Convention Center (Las Cruces, NM)

Job Title:        Event Manager 

Location:        Las Cruces Convention Center (Las Cruces, NM) 

Reports to:     Director of Convention Services  

Supervises:     Exercises functional supervision over Banquet and Event Staff as related to assigned events

 

 SUMMARY:

Coordinator plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders.  Provides support and assistance with catering activities.  Is active in the profitable management of events and conducts administrative support as necessary

 

JOB DUTIES:

  • Communicate and meet with facility customers in advance of events and assist in determining event needs

  • Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff

  • Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.

  • Prepare pre-event cost estimates for facility customers

  • Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.

  • Identify and secure equipment and services for events booked at the LCCC including internal inventory and required third party equipment and services.  

  • Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

  • Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements

  • Answer questions and provide information to facility customers; conduct facility tours as needed

  • Ability to stand and walk for long periods of time and occasionally lift up to 40 lbs

  • Possession of or ability to obtain a current CPR certificate

  • Ability to anticipate and fulfill the needs of LCCC customers according to Global Spectrum policies and procedures

  • Investigate and resolve event related complaints in a professional manner ensuring customer satisfaction

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance

  • Knowledge of crowd management and crowd control techniques

  • As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

  • Assists in the overall effective management of Catering and Concession operations

  • Ensures total compliance with all alcohol service policies according to the laws of New Mexico. 

  • Verifies employee time. 

  • Manages the content of the LCCC exterior signage

  • Manages the content of the LCCC interior signage including upcoming events and slides as needed related to marketing

  • Produces the LCCC weekly report

  • Serve as manager on duty as needed

  • Perform other duties as required

QUALIFICATIONS:

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field

  • Additional years of experience may be substituted for formal education

Knowledge Of:

  • Operational characteristics of event management

  • Best customer service practices

  • Crowd management and control techniques

  • Fire and public safety regulations

  • Basic understanding of food service practices

  • Basic understanding of A/V equipment and systems

  • Terminology used in entertainment and convention/conference settings

  • Relevant federal, state, and local regulations

  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

  • Valid Alcohol service permit in the State of New Mexico

  • Familiar with inventory cost control and menu planning

  • Cash handling abilities

 Ability To:

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days as outlined by supervisor

  • Make sound decisions that are in line with LCCC policies and procedures under pressure and respond with

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize, anticipate and resolve conflicts, being able to openly communicate in writing and verbally with clients.

  • Must be a team player with a positive attitude

 Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

ACCOUNTABILITIES:

  • Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.

  • Collect payments for events as outlined in contracts

  • Ensure that events are properly covered with insurance either by collecting an approved certificate in advance or ordering on behalf of the Licensee

AUTHORITY:

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