EVENT MANAGER - Las Cruces Convention Center (Las Cruces, NM)
Job Title: Event Manager
Location: Las Cruces Convention Center (Las Cruces, NM)
Reports to: Director of Convention Services
Supervises: Exercises functional supervision over Banquet and Event Staff as related to assigned events
Coordinator plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders. Provides support and assistance with catering activities. Is active in the profitable management of events and conducts administrative support as necessary
Communicate and meet with facility customers in advance of events and assist in determining event needs
Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff
Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.
Prepare pre-event cost estimates for facility customers
Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.
Identify and secure equipment and services for events booked at the LCCC including internal inventory and required third party equipment and services.
Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary
Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements
Answer questions and provide information to facility customers; conduct facility tours as needed
Ability to stand and walk for long periods of time and occasionally lift up to 40 lbs
Possession of or ability to obtain a current CPR certificate
Ability to anticipate and fulfill the needs of LCCC customers according to Global Spectrum policies and procedures
Investigate and resolve event related complaints in a professional manner ensuring customer satisfaction
Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance
Knowledge of crowd management and crowd control techniques
As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate
Assists in the overall effective management of Catering and Concession operations
Ensures total compliance with all alcohol service policies according to the laws of New Mexico.
Verifies employee time.
Manages the content of the LCCC exterior signage
Manages the content of the LCCC interior signage including upcoming events and slides as needed related to marketing
Produces the LCCC weekly report
Serve as manager on duty as needed
Perform other duties as required
Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
Additional years of experience may be substituted for formal education
Operational characteristics of event management
Best customer service practices
Crowd management and control techniques
Fire and public safety regulations
Basic understanding of food service practices
Basic understanding of A/V equipment and systems
Terminology used in entertainment and convention/conference settings
Relevant federal, state, and local regulations
Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
Valid Alcohol service permit in the State of New Mexico
Familiar with inventory cost control and menu planning
Cash handling abilities
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with staff, contractors and facility users
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days as outlined by supervisor
Make sound decisions that are in line with LCCC policies and procedures under pressure and respond with
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize, anticipate and resolve conflicts, being able to openly communicate in writing and verbally with clients.
Must be a team player with a positive attitude
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.
Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.
Collect payments for events as outlined in contracts
Ensure that events are properly covered with insurance either by collecting an approved certificate in advance or ordering on behalf of the Licensee
Determines and prepares written report of event requirements
Prepares event estimate for client
Develops staffing plans and supervises event staff during events/evaluates event staff performance
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