OPERATIONS MANAGER - Las Cruces Convention Center (Las Cruces, NM)
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Summary: This managerial position reports to the General Manager of the Las Cruces Convention Center and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required. Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and traffic control. Manager will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.
Monitors and maintains all facility equipment.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems
Insures all a/v equipment and systems are in operating order by establishing and carrying a preventive maintenance program and minor repairs.
Maintains inventory of related equipment and prepares budgetary input regarding the use of equipment.
Maintains inventory of equipment and supplies and makes requisition for proper levels.
Responsible for the operation and maintenance of facility HVAC, electrical and plumbing systems.
Orders and maintains necessary housekeeping equipment, supplies, and staff needs.
Manages all Las Cruces Convention Center operational service contracts.
Communicates maintenance and other problem areas to General Manager.
Performs daily facility and grounds inspection of areas to be used and corrects any deficiencies.
Liaison with contracted services and third party contractors, vendors and other suppliers related to HVAC, Landscape, Snow Removal, Pest Prevention and others as needed.
Train, supervise and maintain part time staffing needs, and develop effective relations between staff and facility users.
Supervises events as assigned.
Plans day to day operating procedures implementing best practices to insure quality of work and labor cost and material cost expenditures
Cross train and retrain employees, in operations of equipment, maintenance/repair and cleaning
Establish a carpet maintenance program.
Establish spare parts inventory.
Create list of spare parts needed for facility equipment such as filter, belts, etc.
Change filters on schedule.
Mechanical rooms to be kept clean and trash will be removed from all areas of the building weekly.
Mechanical equipment to be kept clean and dusted or wiped down monthly.
Maintain public areas (Inside and out) on a daily basis. Restrooms, windows, floors, walls, display cases, furniture and all carpeted areas; Exterior to include landscaping, lighting, parking lots and sidewalks.
Schedule and supervise part-time employees and temporary staff in the Operations Department.
Responsible for maintaining budgeted labor costs.
Maintain all janitorial equipment on a weekly basis. Vacuums, floor scrubber, pressure washer, carpet extractor.
Maintain familiarity with all operational procedures and update as needed.
Maintain operational processes such as event expenses, labor, utility costs reports.
Maintain operating expenses within the annual budget.
Maintain inventory records for all facility equipment such as tables, chairs, skirting, pipe and drape, staging, dance floors etc.
Any violations reported by health inspectors are corrected within the required time.
Unsafe conditions reported by employees are corrected within two working days.
Performs minor maintenance and repairs of facility as needed
Allocate employee hours into event labor software on weekly basis.
Review and approve department labor allocation monthly
Responsible for scheduling the HVAC through the computerized system.
Other duties as assigned by General Manager.
Minimum of three (3) years’ experience in a hospitality, convention or sports/entertainment facility including at least two years of supervisory responsibility.
Education / Training:
Bachelor’s Degree preferred, but will consider appropriate experience in lieu of Degree
HS Diploma/ GED or equivalent
HVAC Training or basic Knowledge is preferred
Licenses or Certificates:
Possession of, or ability to obtain a valid driver’s license
Possession of, or ability to obtain any licenses?
Working with software applications such as Microsoft Office, Windows and MicroMai
Principles of HVAC systems
Familiarity with OSHA requirements.
Working knowledge of operations equipment including forklifts, electrical pallet jacks, staging, housekeeping equipment, etc.
Principles of supervision and training
Budget preparation and basic math skills
Terminology used in entertainment and convention settings
Relevant federal, state, and local regulations
A/V and sound equipment
Ability to read blueprints, drawings and specifications and plans.
Supervise, train, coach and mentor part-time staff, including temporary personnel.
Present the Las Cruces Convention Center professionally at all time both internally and externally.
Communicate well with others on a management level.
Work under above average pressure in meeting deadlines.
Deal with external customers including clients and regular suppliers.
Skills in personnel management and record keeping as well as good organizational skills.
Assure that all details of the job are performed and their work is accurate.
Express ideas clearly when speaking or in writing.
Ability to coordinate multiple tasks and prioritize quickly
Applicants must be proactive self-starters able to work autonomously
Read and understand written information.
Identify problems and review information.
Provide excellent service to all customers and guests.
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
Must be able to lift, push, pull or carry heavy objects of at least 50 lbs.