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Facility Operations/Security/Event Management: Security
SECURITY OFFICER - Duke Energy Convention Center (Cincinnati, OH)

SUMMARY:     

Under general direction from the Security Manager and Security Supervisors, the Security Officer assists in day-to-day security operations including, but not limited to, working as a Security Guard in a variety of posts and assignments. In the absence of management, the Security Officer may receive functional event related instructions from the Event Manager(s), or general instructions from the Manager on Duty or Assistant General Manager.

ESSENTIAL FUNCTIONS (include, but are not limited to…):

  • Assist in loss control procedures
  • Assist in coordinating information flow from the Security Manager, Security Supervisors, Event Managers, etc. to security and event staff personnel
  • Assist in developing security and event staff personnel through training and example
  • Supervise assigned shift activity, including reports and incidents, patrolling, dispatching, activity log, fire & safety system and all other activities during shift; ensure correct and orderly flow of event coverage from shift to shift
  • Ensure that security and event staff personnel maintain high degree of visibility and professionalism by conducting shift briefings, uniform inspections; make periodic patrols to ensure standards are met
  • Assist in investigations of security matters; conduct internal investigations relating to sensitive security issues while keeping all related matters confidential
  • Monitor events and make related recommendations to Security Management, Event Manager or Manager on Duty
  • Prepare and review of incident reports for adherence to established standards; take corrective measures when necessary

§  In the absence of the Security Management, ensure that employee injury procedures are properly administered

  • Patrol assigned facility; observe general public; guard property against fire, theft and damages; apply effective apprehension techniques as needed
  • Check facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards
  • When working as Base Operator, ensure correct and orderly flow of event personnel from shift to shift; monitor and administer proper sign in/out policies; monitor security system and report abnormalities to Security Management; take action to resolve the situation(s) when needed; maintain detailed and accurate notes in the daily log book; properly brief relief officer of occurrences during assigned shift
  • Assist Security Management in administering the facility’s emergency preparedness programs
  • Provide general information, directions and assistance to facility guests

§  Assist medical personnel by directing traffic, crowd control and securing needed equipment

  • Communicate clearly and concisely in the English language, both orally and in writing
  • Assist Security Management in any other areas deemed applicable
  • Perform other duties as required

SPECIAL CHARACTERISTICS/KNOWLEDGE:

  • Knowledge of fire and public safety regulations
  • Knowledge of relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Ability to work effectively in a service oriented environment subject to frequently changing priorities

  • Ability to work well both independently and as part of a team; must have a positive attitude
  • Ability to analyze challenges, identify alternative solutions, project consequences of proposed actions and make recommendations for improvement to Security Management; implement approved recommendations in support of organizational objectives
  • Ability to establish and maintain effective working relationships with staff, contractors, facility users as well as local, state and federal law enforcement and life safety personnel
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  •  

INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • Employee is frequently required to sit; stand for long periods of time; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

  • The essential functions of this position are performed indoors in an office and/or warehouse environment and outdoors (in the weather conditions prevalent at the time) as necessary and required by certain events.  The noise level in the work environment can range from minimal to loud during event days depending on the employee’s location, and is minimal during non-event days.

 

PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years of age or older

§  Two (2) years of increasingly responsible security experience

§  Previous supervision experience preferred

Education / Training:

§  High school diploma, or equivalent GED

Licenses or Certificates:

  • Possession of, or ability to obtain a Ohio State Security Guard Certification
  • Possession of, or ability to obtain a CPR certificate and AED certificate
  • Possession of, or ability to obtain a driver’s license

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