Reports To: General Manager

Supervises: Assigned Departments

Status: Full-Time; Salaried

Closing Date: May 18, 2012

SUMMARY: Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the Convention Center including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.
Supervision is exercised over professional staffs who direct various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs

ESSENTIAL FUNCTIONS (include, but are not limited to…)
• Assist the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections
• Assist the General Manager in regular financial forecasts and assist in the development and implementation of financial contingency plans
• Lead, motivate, coach and evaluate director level staff as assigned; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Address and recommend actions on personnel matters as necessary
• Work with the departmental directors and/or staff members in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• As directed, develop and implements programs, policies, and procedures for the Convention Center
• Develop or directs as necessary the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Weekly Report, Fire Code Rules & Regulations, etc.)Participate and lead various interdepartmental project groups, special projects, and task forces
• Participate and provide guidance to various building committees (“How You Doin’?”, Safety, etc.)
• Actively participate and represent the company and facility in community betterment activities and organizations
• Represent the General Manager as needed at various meetings
• Under the direction of the General Manager, participate in corporate committees and initiatives designed to improve operations or establish best practices
• Participate, as directed, in industry professional associations
• Perform other duties as assigned

SPECIAL CHARACTERISTICS/KNOWLEDGE:
• Team player and proactive problem solver
• Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
• Excellent customer service skills
• Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
• Excellent communication and inter-personal skills

PREFERRED QUALIFICATIONS:

Experience:
• Minimum 5 years experience of increasing responsibility in professional public assembly facility operations management
• Minimum 2 years of direct supervisory experience at the Director level
• Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
• Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements

Education / Training:
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (combinations of experience and education meeting these requirements may be substituted)
• CMP, Oglebay graduate or other industry recognized designations are preferred
 

EOE DFWP

Company: Global Spectrum

Venue: Duke Energy Convention Center

Location: Cincinnati, OH

Reports To: Director of Sales & Marketing

Status: Full-Time

Closing Date: Open Until Closed / Filled

SUMMARY: To sell and promote while maintaining and modifying Center calendar and event schedule for use of the Duke Energy Convention Center.

ESSENTIAL FUNCTIONS (include, but are not limited to…)
• Represent the assigned facility to all potential clients; conduct facility tours; answer questions and provide information regarding facility services; assist clients in finalizing booking arrangements.
• Screen client permit applications and other documents for compliance with established policies and procedures.
• Enter information and maintain information in scheduling and booking documents; enter booking information into computer system.
• Participate in the preparation of event contracts; prepare correspondence to clients.
• May participate in the development of newsletters and other marketing materials.
• Serve as a liaison with industry representatives, the general public, and other company departments and divisions.
• Perform related duties and responsibilities as required.
• Attend Industry events, some travel may be required.
• Perform other duties as required.

SPECIAL CHARACTERISTICS/KNOWLEDGE:
• Procedures, methods, and techniques of marketing and sales.
• Modern office methods, procedures, and equipment.
• Events scheduling and booking procedures.
• Terminology used in arena, entertainment and convention settings.
• Proficient in the use of Microsoft Office applications and internet applications.
• Communicate clearly and concisely in the English language, both orally and in writing.
• Establish and maintain effective working relationships with staff, contractors and facility users.
• Work a flexible schedule as occasionally required.

PREFERRED QUALIFICATIONS:

Experience:
• Minimum of three to five (3-5) years of increasingly responsible sales experience in a convention center, hotel, or public assembly facility.
• Possession of or ability to obtain a driver’s license.

Education / Training:
• Bachelor's degree from an accredited college or university with major course work in sales, marketing, business administration or other related field; additional years of experience may be substituted for formal education.

EOE DFWP
 

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