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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Durham Convention Center (Durham, NC)

Company: Global Spectrum, L.P.

Location: Durham, NC

Reports to: General Manager/Director of Events

Status: Full-Time; Salaried; Exempt


Summary:

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Qualifications:

• Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Must have strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a current CPR certificate
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision and training
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings

Job Functions:

• Plan, service and supervise large events
• Plan, direct and evaluate the work of subordinates
• Provide leadership for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions
and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
• Compete all duties with a customer service focus through teamwork and dedication to HYD
• principles
• Assist in the advancement of events/shows
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available form independent contractors for events
• Recruit and train event, parking and security staff
• Create work schedules for event, parking and security staff, delegate assignments and review performance and results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
• Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
• Inform/train all staff of HYD incentive program, ensuring proper and constant execution
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all events staff for each event
• Create and distribute detailed data sheets prior to every event
• Assist and direct changeover crew with breakdown and setup of events
• Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
• Coordinate service needs with Food and Beverage department as needed
• Serve as Manager on Duty as scheduled
• Perform all other duties and responsibilities as assigned
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field?

2. YES / NO: Do you have 2 - 4 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting?

3. YES / NO: Are you able and willing to work evenings, weekends and certain holidays as required, in addition to normal business hours?

4. To be considered, please list your salary requirement.

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