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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Durham County Convention Center (Durham, NC)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

Overview

Responsible for overall management, promotion and operation of the facility, including construction, purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking and related operations by performing the following duties personally or through subordinates.

Responsibilities

  • Maintains active contact with the Client/Contract Administrator. Monitors Spectra’s compliance with all provisions of the management contract.
  • Aggressively promotes the use of the facility to maximize its utilization.
  • Negotiates lease agreements as determined necessary and in the best interests of the facility.
  • Negotiates contracts and agreements with event organizers, hosts, managers and agents.
  • Establishes and maintains effective working relationships with Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
  • Coordinates facility involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
  • Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas needed.
  • Develops and implements facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice.
  • Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
  • Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
  • Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for the attendance and/or revenue.
  • Conducts marketing, budgeting and weekly staff meetings.
  • Directs the development and administers the execution of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans budgets.
  • Provides for control of day-to-day operations; assuring the coordination of plan, programs and events; conducts post-event operational financial review and analysis.
  • Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
  • Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and Spectra in all forms of communication and personal contacts.
  • Oversees and advises Human Resources on any necessary revisions/modification to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
  • Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
  • Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operation, in compliance with Spectra’s policies and procedures.
  • Responsible for recruiting, training, supervising and evaluating administrative and supervisory staff.
  • Establishes and maintains effective working relationships with tenants, employees, union representatives and the general public.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

 

Manages subordinate Directors and Managers who supervise employees in the Finance, Marketing, Operations, Food & Beverage or other facility departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Spectra’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields.

  • Minimum 10 years progressively responsible experience in supervision and/or management of a facility of similar size and description. Or, equivalent combination of education and experience.

  • Experience in contract negotiation, business law, purchasing procedures, and supervising personnel.

  • Experience in labor relations and union contracts, if applicable.

DESIREABLE QUALIFICATIONS:

  • Experience in and/or detailed knowledge of the convention, meetings, exhibition, and trade show industry.

SKILLS AND ABILITIES:

  • Excellent communication and interpersonal skills and organizational ability.

  • Ability to work with and maintain highly confidential information is required.

  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.

  • Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.

  • Ability to anticipate problems and implement immediate corrective action.

  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.

  • Considerable knowledge of safety regulations and other federal, state or local laws and regulations.

  • Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry.

  • Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.

  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.

  • Ability to manage a facility of same size and type.

COMPUTER SKILLS:

  • To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Valid driver’s license required.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the General Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the General Manager Job.

While performing the responsibilities of the General Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

While performing the responsibilities of the General Manager, these work environment characteristics are representative of the environment the General Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the General Manager Job.

Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.

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