Current job openings | My Account - TeamWork Online | Mobile | Post Your Jobs


Current available jobs that best match durham:




Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENTS - Spectra Venue Management- Durham Convention Center (Durham, NC)

SUMMARY:

The Director of Events is primarily responsible for overseeing all aspects of service delivery methods.  Directs, manages, supervises and coordinates the activities and operations of Convention/Event Services and Exhibitor Services functions assuring the highest quality service program to assure rebooking of events. Director of Convention Services provides highly responsible staff assistance to the General Manager.

PREFERRED QUALIFICATIONS

  • Minimum of three (3) years of increasingly responsible experience in event management or convention services with a conference center, hotel or other multi-purpose public assembly facility

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education

  • Possession of, or ability to obtain a current CPR certificate

    Special Knowledge Of:

  • Public Assembly facility management

  • Operational characteristics of events

  • Principles and practices of conference/event services

  • Needs of users of the facility

  • Customer service practices

  • Facility use contracts

  • Fire and public safety regulations

  • Food service practices and regulations

  • A/V equipment and electronic systems in public assembly facilities

  • Budget preparation and control

  • Public Relations

  • Terminology used in entertainment/convention/public assembly settings

  • Relevant federal, state and local regulations

  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

 

RESPONSIBILITIES: (including, but not limited to…):

  • Supervise event activities for all facility events

  • Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events

  • Recruit, interview, select, train, motivate and evaluate Conference Services Managers and Service Staff, AV/IT Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

  • Exercise direct supervision over Event Managers, Service staff and AV/IT Manager

  • Conducts regular physical inventories of Beverage items and supplies.

  • Establishes controls to minimize food, beverage and supply waste and theft.

  • Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles

  • Monitors monthly to annual food and labor costs and monitors actual financial results, takes corrective action where necessary to ensure financial goals are met.

  • Prepares required reports accurately and submits them on time.

  • Assist the General Manager in planning, directing and managing the day-to-day operations of the Convention Center.

  • Address and recommend action on personnel matters

  • Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly

  • Inspect facilities to ensure they are being maintained properly for events

  • Develop and implement programs, policies and procedures for the Convention Center

  • In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events

  • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges

  • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner

  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

  • Conduct planning and operational meetings as required to ensure smooth coordination of event activities

  • Assist sales managers in preparation of pre-booking cost estimates

  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting

  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities

  • Prepare and present regular staff reports and other related correspondence

  • Work with other department directors in a variety of tasks

  • Develop or direct the development and preparation of comprehensive management reports and manuals

  • Interpret and apply all relevant federal, state and local regulations

  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users

  • Perform other duties as required

ACCOUNTABILITIES:

  • Operational characteristics, services and activities of convention/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices

  • Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment

  • Abide by operating standards outlined in catering policies and procedures manual

  • Principles and practices of supervision, training and performance evaluation

  • Proficient in the use of Microsoft Office applications and internet applications

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

    AUTHORITY:

  • Provide administrative and professional leadership and direction for all event related activities

  • Plan, service, and supervise large events

  • Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

Apply for this position     |      Go back job listings


Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Durham Convention Center (Durham, NC)

SUMMARY:            

Event Manager plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders.  Provides support and assistance with catering, meetings, special events and convention activities.  Is active in the profitable management of concessions operations. 

JOB DUTIES:

§  Communicate and meet with facility customers in advance of events and assist in determining event needs

§  Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff

§  Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.

§  Up-sell food & beverage packages to customers to assist in increasing overall revenues for facility and ensure customers are meeting contracted minimum guarantees. 

§  Prepare pre-event cost estimates for facility customers

§  Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.

§  Develop event security and staffing plans for assigned events; submit requests for additional medical and security staff; supervise event staff during events

§  Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

§  Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements

§  Answer questions and provide information to facility customers; conduct facility tours as needed

§  As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

§  Assists in the overall effective management of Catering and Concession operations

§  Ensures total compliance with all alcohol service policies. 

§  Generates employee schedules and verifies employee time. 

§  Perform other duties as required

QUALIFICATIONS:

§  Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field

§  Additional years of experience may be substituted for formal education

§  Graduate of IAAM Public Assembly Facility Management School preferred

Knowledge Of:

§  Operational characteristics of event management

§  Customer Service practices

§  Crowd management and control techniques

§  Fire and public safety regulations

§  Basic understanding of food service practices

§  Basic understanding of A/V equipment and systems

§  Terminology used in entertainment and convention/conference settings

§  Relevant federal, state, and local regulations

§  Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

§  Valid food handlers certificate if required by state or county of venue

§  Valid Alcohol service permit if required by state of county of venue

§  Familiar with inventory cost control and menu planning

§  Cash handling abilities

Ability To:

§  Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

§  Establish and maintain effective working relationships with staff, contractors and facility users

§  Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

ACCOUNTABILITIES:

§  Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.

AUTHORITY:

§  Determines and prepares written report of event requirements

§  Prepares event estimate for client

§  Develops staffing plans and supervises event staff during events/evaluates event staff performance

§  Directs service contractors

Apply for this position     |      Go back job listings


Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Apply for this position     |      Go back job listings


Click here to view all other job opportunities on this board.

 

Sports Jobs Board Powered by TeamWorkOnline.com

Technical problems? Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy (popup window)