EVENT MANAGER - Durham County Convention Center (Durham, NC)
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The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
Plan, service and supervise large events
Plan, direct and evaluate the work of subordinates
Provide leadership for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with staff, contractors and facility users
Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
Compete all duties with a customer service focus through teamwork and dedication to HYD principles
Assist in the advancement of events/shows
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available form independent contractors for events
Recruit and train event, parking and security staff
Create work schedules for event, parking and security staff, delegate assignments and review performance and results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
Inform/train all staff of HYD incentive program, ensuring proper and constant execution
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all events staff for each event
Create and distribute detailed data sheets prior to every event
Assist and direct changeover crew with breakdown and setup of events
Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
Coordinate service needs with Food and Beverage department as needed
Serve as Manager on Duty as scheduled
Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
Strong oral and written communication skills
Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
Possession of, or ability to obtain, a current CPR certificate
Possession of, or ability to obtain, a valid drivers’ license
Knowledge of Operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision and training
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.