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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Central National Bank Center (Enid, OK)

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Position Summary:

The Event Manager is responsible for planning, organizing and controlling events within the Central National Bank Center including preparation of event outlines, scaled drawings, equipment coordination and event billing. The Event Manager provides professional client services support in the planning, organizing, set-up and management of events within the facility to ensure client satisfaction.

Essential Job Functions:

  • Act as primary client contact during all phases of event management; ascertain client requirements for event set-up, food and beverage needs, audio/visual needs, etc. to ensure event runs as requested.
  • Meet with facility clients prior to events and assist in determining event needs to advance shows; schedule related staff; provide information and direction to Operations Department and other support staff and/or third party vendors.
  • Serve as primary point of contact between tour personnel and venue staff; advancing concert-related needs in the areas of production, Union labor, operations, food and beverage, security, ticketing, etc.
  • Prepare data sheets, drawings, layouts, diagrams, instructions, set-up requirements and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events.
  • Prepare event estimates as determined by event needs; develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
  • Deliver timely and accurate event information to the Finance Department for settlement/invoicing.
  • Ensure that all event insurance certificates, licenses and permits required are obtained in a timely manner.
  • Directs and supervises Event Department staff including Event Coordinator, Security Supervisor, Building Security and Guest Services staff.
  • Coordinate with local police, fire and medical services to ensure security and safety of patrons.
  • Ensures facility rules, regulations, policies and procedures are enforced and adhered to.
  • Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves event-related problems and complaints.
  • Hire, train, supervise and evaluate part-time event staff including ushers, ticket takers and security positions.
  • Monitor part-time event staff hours using ADP e-Time, allocate hours to each event worked, edit and approve timecards for all hours worked.
  • Serve as Manager on Duty as required.
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.
  • Perform other related duties and responsibilities as required.


  • Bachelor’s degree from an accredited college or university with major coursework in Management, Sport Management, Business or related fields, plus (2) years of managerial experience in an arena, stadium, convention center or other multi-purpose public assembly facility or equivalent combination of education and experience.
  • Proficient in the use of AutoCAD preferred.
  • Knowledge of event rigging and industry terminology related to concerts and other arena-type events preferred.
  • Experience working with Union labor preferred.
  • Work independently exercising judgment and initiative with minimal supervision.
  • Ability to prepare, track, control and analyze budgets.
  • Excellent organizational, planning and interpersonal skills.
  • Ability to prioritize multiple projects.
  • Ability to demonstrate problem-solving and communication skills.
  • Work effectively under pressure and/or stringent schedule to produce accurate results.
  • Remain flexible and adjust to situations as they occur.
  • Ability to work long and irregular hours that may vary to functions and may include day, evening, weekends and holidays.

Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing essential functions of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.  Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

Work environment:

  • The duties of this position are performed primarily in doors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate-to- loud during event days.


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