Company: Global Spectrum

Location: Enid Event Center & Convention Hall

Reports to: Executive Chef/Food and Beverage Director and/or Banquet Captain

Status: Part-time: Hourly; Nonexempt

SUMMARY:
Servers are responsible for taking orders for food and drinks and relaying the orders to the kitchen staff. They are responsible for serving appetizers, salads, and soups before the main course. When main course is ready to be served, Banquet Servers are responsible for making sure orders are complete and accurate.

JOB FUNCTIONS: (including to but not limited to)
• Refill all drinks and beverages.
• Remove dishes and glasses from table and take them to the kitchen or breakdown station.
• Remove and replace table linens and service settings as required.
• Clean and arrange work stations, chairs, and table pieces.
• Refill salt, pepper, sugar, cream, and condiment containers.
• Give menu descriptions to customers, and answer questions regarding preparation.
• Memorize or write down special orders from customers.
• Relay orders to the chef or kitchen.
• Prepare beverages for customers or serve wine.
• Serve meals to customers or direct customers to buffets, while wearing appropriate hair restraints(i.e. hairnet or other approved restraint).
• Observe customers to find out if anything else is needed.
• Determine when the meal and beverages have been finished.
• Perform other duties as required.

QUALIFICATIONS:
• Work experience in events, banquets or restaurants.
• High school diploma or equivalent GED strongly preferred. Equivalent experience may be substituted.
• Ability to work a flexible schedule, including but not limited to, nights weekends and select holidays
• Knowledge of basic arithmetic (addition, subtraction, multiplication and division).
• Ability to read with strong oral and written communications skills in the English language.
• Must be a team player with the ability to multi-task
• Ability to identify problems
• Strong interpersonal skills
• Must have a customer-focused, positive and professional attitude

EOE. DFWP.
 

Company: Global Spectrum

Location: Enid Event Center and Convention Hall (Enid, OK)

Reports To: Executive Chef/Food and Beverage Director

Status: Part-Time; Hourly; Nonexempt

Qualifications:
• Must be 18 years of age or older (may vary depending on state laws)
• High school diploma / GED
• Completion of bartending certification course
• Previous bartending / customer service / hospitality experience required
• Basic mathematic skills
• Experience handling cash / credit
• Familiarity with cash registers / restaurant systems
• Ability to effectively communicate with customers in a friendly manner
• Must be energetic and self-motivated
• Must be available to work a flexible schedule, including evenings, weekends, and select holidays as required

Job Functions:
• Take and prepare drink orders for customers
• Keep a clean work station
• Keep bar properly stocked at all times
• Be responsible for all inventory\Sign off on all alcoholic beverages before event
• Interface with customers in a professional manner and with our How You Doin’? spirit
• Serve drinks in a timely and friendly manner
• Ringing up sales (if applicable)/Signing off on cash drawer before event
• Assist other staff as needed
• Perform other duties as assigned
 

EOE, DFWP

Reports to:  Box Office Supervisor

Supervises:  None

Status:   Hourly; Nonexempt 

Entity:   Global Spectrum

Qualifications:

• High School diploma or equivalent
• Prior sales and customer service experience; ticketing sales helpful but not necessary.
• Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy.
• Strong communication skills.
• Basic computer knowledge.
• Ability to work flexible schedule, including evenings and weekends.
• Ability to work independently and under pressure.

Job Functions:

• Receive and process counter, phone and mail ticket orders using various aspects of the ticketing system. 
• Follow proper procedures regarding money and ticket reconciliation after every work shift.
• Provide accurate facility information and superior customer service to patrons.
• Perform other duties and responsibilities as assigned by management.
 

EOE, DFWP

Reports To: Accounting Manager

Supervises: Box Office Sellers

Status: Part-Time; Hourly; Nonexempt

Entity:  Global Spectrum
 

SUMMARY: Under limited supervision, directs the operation of the box office functions, procedures and personnel for Global Spectrum at the Enid Event Center & Convention Hall.
 

JOB FUNCTIONS:
• Supervises and evaluates the work of box office employees and part time box office representatives
• Effectively recommends personnel actions related to selection, performance review, scheduling and discipline
• Administers personnel and related policies and procedures
• Manages ticket sales for the Enid Event Center & Convention Hall
• Maintains daily ticket office accounting records, balance and deposits all ticket monies daily. Including but not limited to the ESR report, daily accounting reports, promoters event audits, etc.
• Advises promoters on setting up the ticketing system for their event with New Era
• Compiles and builds individual events.  Setting up ticket prices, discounts, seating charts, and other information that pertains to the event
• Plans schedule for needed personnel for both full time and part time staff on a monthly basis
• Prepares and interprets event sales statement, and other related reports.
• Responsible for preparing and monitoring budget items related to box office functions
• Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
• Responsible for maintenance of facility ATMs
• Responsible for installation, training, and maintenance of ticket outlets
• Monitors change needs for the department and orders change requests as needed for events
• Builds and maintains season ticketed events
• Performs related duties as may be required

QUALIFICATIONS:
• Graduate of an accredited college or university with major coursework in business administration or related field preferred
• Three to five years of experience in box office operations preferred
• Two or more years supervisory experience or any combination of education and experience that will have provided the required knowledge, skills and abilities
• Ability to perform effectively under stressful situations and multiple tasks
• Ability to work with, motivate, support, and involve employees in accomplishing goals and objectives
• Demonstrated ability to implement modern office procedures
• Demonstrated ability to define, analyze, and solve problems
• Ability to coordinate ticket office procedures with other staff
• Ability to work variable hours including evenings, weekends and holidays
• Ability to communicate effectively in the English language both verbally and in writing
• Ability to safely and accurately handle and account for large sums of money
• Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
• Ability to maintain an effective working relationship with other staff, event promoters and the general public
• Must possess valid driver’s license
• Strong computer skills and familiarity with office equipment
 

EOE, DFWP

Company: Global Spectrum

Location: Enid Event Center and Convention Hall (Enid, OK)

Reports To: Director of Food and Beverage; General Manager

Supervises: N/A

Status:  Part-Time

Qualifications:

• Ability to work a flexible schedule including nights, weekends, and certain holidays
• Communicate clearly and concisely in the English language, both orally and in writing
• Familiarity  with current point of sale systems and cash drawers preferred
• Previous concessions/customer experience preferred
• Must have a customer-focused, positive, and professional attitude

Special Knowledge, Skills, and Abilities:

• Customer service
• Multitask, organized, and focus on customer service
• Procedures, methods, and techniques of food & beverage preparation and service
• Modern kitchen/food & beverage equipment
• Accurate financial reporting
• Food service practices and regulations
• Able to perceive the needs of facility tenants…be proactive, not reactive
• Knowledge of operating procedures of a public assembly facility
• Terminology used in the convention, trade show, and entertainment industry

Job Functions:

• Compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures
• Providing concession services in a friendly and professional manner
• Monitor the functioning, maintenance, and upkeep of stand equipment
• Cash handling responsibilities include counting of cash banks,  cash and stand sheet reconciliations, stand closings, all performed alongside manager
• Work closely with the general public by answering complaints and monitoring guest services provided
• Post-event clean-up of stands and prep areas
• Demonstrate continuous effort to improve operations, decrease expenses, streamline work processes, improve the customer experience                                                                                                                                                                             
• Assist with event needs, as directed by the F & B Director or GM.
• Cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met
• Perform other duties and responsibilities as required/assigned
 

EOE, DFWP

Company: Global Spectrum

Location: Enid Event Center & Convention Hall (Enid, OK)

Reports to: Executive Chef/Food and Beverage Director

Status: Part-Time; Hourly

Summary of Position:
Each dishwasher’s primary objective is to provide a clean and safe kitchen area for our staff Wash and clean tableware, pots, pans and cooking equipment. Keep the dishroom and equipment clean and organized.

Job Functions:

• Maintains a Guest focus while performing duties
• Assumes 100% responsibility for the cleanliness of dishware
• Load, run and unload dish machine.
• Keep the dish machine clean and report any functional or mechanical problems to supervisor immediately.
• Monitor dish machine water temperature and chemical levels to ensure sanitary wash cycle.
• Wash and store all tableware and kitchenware.
• Keep dishroom clean and organized.
• Complete opening and closing checklists.
• Maintain adequate levels of clean tableware for dining room and kitchen
• Bag and haul kitchen trash to appropriate area.
• Handle tableware carefully to prevent breakage and loss.
• Maintain adequate levels of dish detergents and cleaning supplies.
• Clean food preparation and production areas as required.
• Closes the kitchen properly and follows the closing checklist for kitchen stations.
• Assists others in closing the kitchen.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Performs other related duties as assigned by supervisor or manager-on-duty.

Requirements:

• Must posses a positive attitude and work well with other team members
• Must be able to work unsupervised
• Must be able to communicate clearly with managers, kitchen and dining room personnel.
• Ability to follow direction and ask questions for clarification if needed.
• Ability to keep up in a fast-paced kitchen environment
• Clean non-slip shoes, must say non-slip on shoe
• Socks must be worn
• Clean black non-denim pants or shorts. Shorts cannot be cut-offs and must be long enough to fall within 6”of knees (appropriate chef gear is acceptable)
• Clean white T-shirt (chef coat is optional)
• Clean White apron (provided)
• Hairnet or other approved hair restraint must be worn at all times
 

EOE, DFWP

Company:  Global Spectrum

Venue:   Enid Event Center and Convention Hall

Reports To:  Event Manager

Supervises:  None

Status:   Part-Time; Hourly; Nonexempt

Summary:

Our guests are important individuals and should be treated with extraordinary courtesy, respect and service.  Parking Security Staff are to assist guests who are in need of information or services.  Guests become unhappy when we fail to meet their expectations.  Our Parking Security Team plays a key roll in providing our guests with superior service. 
Always remember that our guests are our most important concern.  They should never be thought of as an interruption; they are our livelihood.

Standards of Excellence:

1. Smile, Greet, Say “How you doin”?
2. Thoughtfulness of our guests and employees
3. Offer help before the guest asks – May I help you? – NEVER say “Next”
4. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
5. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins.  Posture – no leaning against chairs, walls or railings.

Qualifications:

• Must be available for at least ½ of all events occurring within each month
• Experience in customer service
• Ability to manage high stress situations
• Able to work a variety of events including children’s shows, theatre performances, and loud concerts
• Must have a pleasant and outgoing personality
• Must be friendly, courteous and polite with a positive attitude

Essential Job Functions:

• Be familiar with ticketing, seating locations, procedures and building policies
• Able to handle large groups of guests
• Maintain control of your assigned sections or area.
• Anticipate and correct any trouble situations in your area
• Know general building information and locations of various amenities
• Ensure areas are safe for patrons and staff.
• Monitor alcohol consumption and related issues
• Provide exceptional customer service to all patrons

Nonessential Job Functions:

• Perform other duties as assigned

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly stands and/or moves about/around the facility to observe, report and provide superior service; constantly communicates with others to exchange accurate information and provide customer service.

Work Environment:
• The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

EOE, DFWP
 

Company: Global Spectrum

Location:  Enid, OK

Reports to: Director of Sales

Supervises: TBD
    

SUMMARY: Individual is responsible for marketing, promoting and selling tickets to all events at the arena.  Constantly seek out new opportunities for the arena and convention center to increase its exposure in the marketplace.  Act as one of the liaisons between the event, facility and the media.  Perform public relations for arena, show and Management Company.

JOB FUNCTIONS (including, but not limited to….):
• Ensure the development, implementation and reconciliation of comprehensive marketing programs
• Ensure the development, maintenance and coordination of advertising/sponsorship opportunities
• Develop, direct, coordinate and review the strategic plan for providing marketing services
• Design and create venue promotion pieces, including but not limited to: Annual Report, Wedding collateral, brochures, sales pieces, etc.
• Actively participate in brainstorming sessions
• Assist in negotiating, closing and implementing media, promotional partner, and sponsorship deals for all complex events
• Assist in the creation and implementation of marketing, public relations, and sales campaigns to maximize event awareness and exposure
• Organize marketing & sales presentations
• Develop promotions and day of event activities
• Assist in preparation and adhere to annual marketing budget
• Place media for events locally and nationally in trade specific publications to promote the facility
• Draft, distribute and follow-up on all press releases and media pitches
• Produce media settlements for all events
• Day of event assistance with pre-event promotions, meet and greets and media
• Update and organize venue website and social media sites
• Research, implement and follow up with grassroots marketing
• Track, analyze, and compare event ticket sales information
• Develop and keep current a photo library for all facilities and events
• Assist all department with creative and design elements to enhance venue's professional image
• Promote HYD culture and principles within department and facility
• Act as Brand Manager for facilities to ensure correspondence is professional and consistent in look and feel
• Perform other duties as assigned by General Manager or Director of  Sales

QUALIFICATIONS:
• BA in Marketing, Public Relations, Graphic Design, or related field preferred
• Minimum of one (1) year of marketing or promotions experience, preferably with an arena, convention center, hotel, pro team or similar work environment
• Must be organized, creative and flexible and able to handle multiple tasks at one time
• Excellent written and oral communication skills
• Must possess valid driver’s license
• Proficient computer skills in MS Office applications, and design programs including Adobe Suite applications (InDesign, Photoshop, Illustrator, and After Effects)
• Team player who is a creative and proactive problem solver
• Must be able to work flexible hours including nights, weekends and select holidays, in addition to traditional business hours, as required

EOE, DFWP

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