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Facility Operations/Security/Event Management: Event Operations/Management

Director of Operations

Department:     Operations

Immediate Supervisor:             General Manager

Location:                                  XFINITY Arena at Everett – Everett, WA.  

Type:                                        Full-Time, Salaried, Exempt

Job Summary:

This position shall provide direct supervision of event setup and production as well as daily maintenance and operation of the Arena, Conference Center and Community Ice Rink.

Minimum Qualifications:


Education and Experience:

  • High School or vocational diploma required, BA preferred, with a minimum of three years experience in facility operations supervision.

Knowledge, Skills and Abilities

  • Demonstrate knowledge of supervisory skills and principles with experience in work crew supervision and working on a varied work schedule.

Licenses/Special Requirements

  • None.

Duties and Responsibilities:

  • Administer and monitor contracts with outside vendors.
  • Advances and communicates all event information to the appropriate departments and staff.
  • Assists in overall daily operations and maintenance of the Arena, Community Ice Rink and Conference Center.
  • Maintain vehicles such as trucks, forklifts and Zamboni machines.
  • Schedule and supervise the performance of full-time and part-time operations staff.
  • Schedule and supervise the performance of the change-over crew.
  • Perform other duties as assigned by the General Manager or Assistant General Manager

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Facility Operations/Security/Event Management: Event Operations/Management

Operations and Changeover Supervisor

Department: Operations

Supervisor: Operations Manager

Location: XFINITY Arena at Everett – Everett, WA.

Type: Full-Time, Salaried, Exempt

Job Summary:

Coordinate and direct setups, changeovers and operation tasks in the main arena, ice rink and conference center.

Minimum Qualifications:

Education and Experience

  • High school diploma or equivalent.
  • Three years’ experience in sports/entertainment facility preferred.

Knowledge, Skills and Abilities

  • Working knowledge of facility and arena operations, changeovers and setups.
  • Working knowledge of operations equipment including Zamboni and Zamboni maintenance,  forklifts, pallet jacks, staging, basketball floors, hockey glass, etc.
  • Ability to oversee and direct staff in performance of changeover functions and ice maintenance.
  • Capable of working nights, weekends and holidays and long or extended hours.
  • Ability to handle multiple tasks at one time.
  • Ability to meet deadlines and function under stress.

Licenses/Special Requirements

  • Forklift certification or ability to get certified within 3 month of start date.

Duties and responsibilities:


  • Coordinate and communicate all relevant information for event setups, changeovers, and custodial tasks throughout the Events Center (Arena, Community Ice Rink, and Conference Center).
  • Supervise event setups, changeovers, custodial tasks, ice maintenance.
  • Supervise and participate in day to day operations of the Arena, Community Ice Rink, and Conference Center including ice maintenance.
  • Conduct meetings prior to each shift in order to review and/or distribute work assignments.
  • Train and supervise part time and/or contract staff.
  • Ensure employees have the equipment and resources to perform the job efficiently.
  • Maintain employee paperwork including attendance, payroll, disciplinary procedures, etc.
  • Coordinate preventative and regular maintenance for all ice related equipment and company vehicles (including truck, fork lifts, etc).
  • Assist the Engineering department with projects as required.
  • Other duties and responsibilities as assigned.

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