DIRECTOR OF EVENTS - Xfinity Arena at Everett (Everett, WA)
Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking event services. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager and Assistant General Manager.
Minimum of four (4) to five (5) years of increasingly responsible experience in event management in an arena, stadium or other multi-purpose public assembly facility
Supervisory experience required
Bachelor’s degree or better from an accredited college or university preferred
Graduate of IAVM Public Assembly Facility Management School preferred
Possession of, or ability to obtain a valid CPR certificate
Possession of, or ability to obtain a valid state driver’s license
Proficient in the use of AutoCad
Knowledge of customer service practices
Knowledge of crowd control management
Knowledge of event rigging and industry terminology related to concerts and other arena type events
Ability to prepare, track, control and analyze budgets
Oversee event management activities for all facility events
Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office and overall client satisfaction during events
Recruit, interview, select, train, motivate and evaluate Event Managers, and Guest Services; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
Exercise direct supervision over Event Managers and Event Staff
Work under high pressure in meeting urgent deadlines
Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare cost-estimates accordingly
Develop AutoCad drawings and seating capacity maps as it relates to show rigging and building layout requirements
Inspect facilities to ensure they are being maintained properly for events
Develop crowd management and event staffing plans and supervise event staff during events
Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
Review and approve final billing to facility users prior to settlement or release of invoice
Work closely with facility clients and the general public by monitoring services provided and addressing complaints in a timely manner
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Conduct planning and operational meetings as required to ensure smooth coordination of event activities
Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
Direct regular departmental meetings to identify and resolve challenges and discuss ongoing projects
Prepare and present regular staff reports and other related correspondence
Work with other department directors in a variety of tasks
Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
Communicate clearly and concisely in the English language, both orally and in writing
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
Routinely serve as Manager on Duty
Perform related duties and responsibilities as required
While performing duties of this job, employee is required to stand, walk, climb stairs and ladders; work from heights; sit; use hands to finger, handle or feel objects, tools or controls; reach within hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
OPERATIONS MANAGER - XFINITY Arena at Everett (Everett, WA)
Immediate Supervisor: Director of Operations
Location: XFINITY Arena at Everett – Everett, WA.
Type: Full-Time, Salaried, Exempt
Utilizing independent judgment, the Operations Manager supervises and coordinates the day-to-day operations of the facilities, including set-up/changeovers, repairs and maintenance and ice operations. Provides overall administrative planning, direction, training and policies to Operations Supervisors and Operators, assuring the highest quality service to assure rebooking of events. Provides responsible staff assistance to the Director of Operations.
Education and Experience:
· High School or vocational diploma required.
· Minimum of three years’ experience in multiuse facility operations.
Minimum of two years’ experience in supervision of others/work crews required.
Knowledge, Skills and Abilities:
Working knowledge of facility and arena operations, changeovers and setups.
Working knowledge of operation equipment including forklifts, pallet jacks, staging, basketball floors, hockey glass, etc.
Ability to oversee and direct staff in performance of changeover functions and ice maintenance.
Capable of working nights, weekends and holidays, as well extended hours when needed.
Ability to handle multiple tasks at one time.
Ability to meet deadlines and function under stress.
Forklift Operator Certified.
Zamboni operator experience preferred but not required.
Valid Driver’s License.
Duties and responsibilities:
Coordinate and communicate all relevant information for event setups, changeovers, and custodial tasks throughout the Events Center (Arena, Community Ice Rink and Conference Center).
Train and supervise part time and/or contract staff.
Supervise and participate in day to day operations of the Arena, Community Ice Rink, and Conference Center including ice maintenance.
Ensure employees have the equipment and resources to perform the job efficiently.
Coordinate preventative and regular maintenance for all ice related equipment and company equipment.
Order equipment and supplies as needed.
Maintain employee paperwork including scheduling, attendance, payroll, disciplinary procedures, etc.
Assist the Engineering department with projects as required.
Other duties and responsibilities as assigned.
Communicates with and oversees work performed by Operations
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