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Information Technology: Computer Information Systems
INFORMATION TECHNOLOGY APPLICATION SPECIALIST - Wells Fargo Center (Philadelphia, PA)

 

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage services to arenas, stadiums, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

The Information Technology Application Specialist is a new position, reporting to the Technical Project Manager. Specific focus includes support and implementation of enterprise applications. A core function will be to work with business leaders to identify business requirements and leverage technology to reduce costs and better serve our internal and external customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitates new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develops and maintains internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Works with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partners with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promotes excellence in quality and customer service through work performed individually or as part of a team.

  • Communicates application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Maps system functionality and use to policies.

  • Other duties and responsibilities as assigned

    CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and One Comcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.

    EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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Information Technology: IT Database Management/Services
MANAGER, INFORMATION TECHNOLOGY FIELD OPERATIONS - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage company providing services to arenas, stadiums, casinos, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

Manager, Information Technology Field Operations is a newly created position that is a part of a 20 person Information Technology department.  This employee will serve as the field operations lead and will report to the Senior Manager, Information Technology.  Specific focus includes rallying the team into one operating unit with one set of processes, policies and standards that enables our employees to grow our business.  The role has 5 team members with 3 direct reports. The team is a virtual team located in Irvine, CA and Tampa Bay, FL.  This position will be key in launching our field operations IT strategy to support the life cycle of the client relationship by active participation in the RFP process and on-boarding.  The key focus for the first six months of this position is to work primarily with Ovations Food Services Home Office supporting the corporate and field employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Focuses on ensuring the stability and security of all network, hardware and software solutions for our Field Operations

  • Launches field operations IT strategy to support the life cycle of the client relationship by participating in the RFP process, onboarding and establishing preferred vendor relationships

  • Establishes and builds a business partner model with Global Spectrum, Ovations and Paciolan to anticipate opportunities to move the business forward

  • Supports the Field Operations teams to ensure key performance indicators are established, efficiencies are implemented where possible and skill sets across the IT organization are engaged and leveraged when needed

  • Oversees the development and implementation of a turnkey approach to POS systems throughout Field Operations

  • Leads the Field Operations team to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion

  • Supports the launch of new product offerings through systems, technology, data warehousing and privacy/security support

  • Collaborates with the IT Leadership team to plan for enterprise deployment of key policies, procedures and processes in alignment with the OneComcast-Spectacor approach

  • Engages direct reports in performance management and training initiatives that support their growth and development as Information Technology professionals

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Collaborate and build consensus across various business units and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, performance goals, and OneComcast-Spectacor.

  • Scope and organize work strategically based on priorities, team skill sets and project interdependencies.

  • Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Knowledge of PCI and Cyber Security standards.

  • Experience with implementation and support of Point of Sale systems.

  • Experience in the following is preferred: Windows Server 2008, VMWare, Windows MS SQL 2005 and above,  PCI DSS 3.0, Google Apps for Business,  SAN/Host Infrastructure

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • BS in Information Systems from an accredited college/university.

  • Advanced degree (MBA/MA/MS) preferred.

  • Years of experience general requirements:

    • 6-8 years of IT experience,

    • 3+ years of experience in strategic implementation of sophisticated IT initiatives, and

    • 5+ years of experience in an IT staff management position.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

EOE. DFWP.

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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)

JOB DESCRIPTION

 

Title:                            Shuttle Driver  

Company:                    Spectrum Arena, LP

Location:                      Wells Fargo Center (Philadelphia, PA)

Department:                 Security & Services

Reports To:                  Parking Manager

Supervises:                  No

Status:                         Hourly; Nonexempt

EEO:                            Service Worker

 

Basic Function:

The primary responsibility of this position is to shuttle employees to and from the complex. 

Essential Job Functions:

  • Greet employees
  • Announce the events at the Wells Fargo Center.
  • Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
  • Use respect when responding to co-workers.  Show respect for Wells Fargo Complex property by being safe and clean.
  • Report to Command Center at start of shift, sign in and record time in.
  • Shuttle Drivers will pick-up keys and vehicle book at the Command Center. 
  • Check the book for owner’s card and insurance information.
  • Inspect buses at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Parking Manager will approve and monitor all breaks through the employee lot attendant.
  • Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee.  Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
  • It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High school diploma or equivalent GED; professional driving training from a certified school a plus
  • Must have the standard, valid CDL with C-class passenger
  • Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
  • Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

 

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

Availability Requirements:

  • Shuttle drivers hired after May 1, 1999 must make themselves available for 50% of all event days scheduled during any given month including a minimum of two (2) weekends.

                                      IN A MONTH CONTAINING          YOU MUST BE AVAILABLE

                                       4 Saturdays – 4 Sundays                2 Saturdays – 2 Sundays

                                       5 Saturdays – 4 Sundays                3 Saturdays – 2 Sundays

                                       4 Saturdays – 5 Sundays                2 Saturdays – 3 Sundays

                                       5 Saturdays – 5 Sundays                3 Saturdays – 3 Sundays

To provide employees with optimal notice and to improve our scheduling procedures; the schedule will be finalized and distributed to employees by the 25th of the prior month. In order to accomplish this, the list of events for the following month will be sent to employees along with the finalized schedule for the upcoming month. Employees will be expected to submit their availability by the 22nd of the month.

Shuttle driver assignments will be made based on seniority and availability.

In an effort to staff some of the more demanding events, certain shows will be termed “designated”. All employees are scheduled to work designated events regardless of availability.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you currently live in the Philadelphia, PA area?

2. YES/NO: Have you earned a standard, valid CDL with C-Class passenger?

3. YES/NO: Are you available Mon-Sun, all day and night?

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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