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Current available jobs that best match fargo:
» DIRECTOR OF BOX OFFICE - Wells Fargo Center (Philadelphia, PA)
» DIRECTOR, BUSINESS DEVELOPMENT AND CLIENT RELATIONS - Wells Fargo Center (Philadelphia, PA)
» EVENT SERVICES/GROUP SALES INTERN - Wells Fargo Center (Philadelphia, PA)
» GENERAL MANAGER - Wells Fargo Center (Philadelphia, PA)
» GROUP EVENTS DEPARTMENT COORDINATOR - Wells Fargo Center (Philadelphia, PA)
» GROUP EVENTS FAMILY SHOW ACCOUNT EXECUTIVE - Wells Fargo Center (Philadelphia, PA)
» HUMAN RESOURCES SPECIALIST - Wells Fargo Center (Philadelphia, PA)
» MANAGER, INFORMATION TECHNOLOGY FIELD OPERATIONS - Wells Fargo Center (Philadelphia, PA)
» MARKETING INTERNSHIP - FALL 2015 - Wells Fargo Center (Philadelphia, PA)
» OPERATIONS INTERN- FALL 2015 - Wells Fargo Center (Philadelphia, PA)
» OPERATIONS MANAGER - Wells Fargo Center (Philadelphia, PA)
» PART-TIME SECURITY & SERVICES POSITIONS - Wells Fargo Center (Philadelphia, PA)
» PAYROLL MANAGER - Wells Fargo Center (Philadelphia, PA)
» SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)
» SUPERVISOR - Wells Fargo Center (Philadelphia, PA)
» UTILITY SECURITY GUARD- PART TIME - Wells Fargo Center (Philadelphia, PA)
» VIDEO PRODUCTION INTERNSHIPS - FALL 2015 - Wells Fargo Center (Philadelphia, PA)




Box Office: Box Office Management
DIRECTOR OF BOX OFFICE - Wells Fargo Center (Philadelphia, PA)

DIRECTOR OF BOX OFFICE 

Wells Fargo Center

Company: SALP

Venue: Wells Fargo Center – Philadelphia, PA

Reports to:  General Manager

Status: Full-Time; Salaried; Exempt


Summary:

The Box Office Director will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Director is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

Qualifications:

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Familiarity with ticketing software
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control

Job Functions:

• Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity tickets requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention
• Management of all aspects of customer service as it relates to both internal and external customers, and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan, direct, and evaluate the work of others
• Provide leadership for Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Comprehend and make inferences from written sales materials
• Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays
• Exercise confidentiality and integrity upon handling personal and financial customer information
• Perform other duties as assigned.

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Sales & Marketing: Client Relations/Customer Service
DIRECTOR, BUSINESS DEVELOPMENT AND CLIENT RELATIONS - Wells Fargo Center (Philadelphia, PA)

 

QUALIFICATIONS:

  • Bachelor’s degree from an accredited college/university; MBA/MS preferred

  • Min. of 5 - 7 years of increasingly responsible experience in the public assembly facility management industry

  • Demonstrated industry track record and established contacts that would lead to new business development opportunities for Spectra

  • Detailed knowledge of principals and practices of sales and marketing

  • Highly developed and effective  verbal and written communications skills

  • Excellent organizational and presentation skills

  • Intimate knowledge of the process for competing for contracts with governmental agencies, universities and private owners/developers of public assembly facilities

  • Ability to think strategically and represent Spectra in such competitions

  • Ability to maintain strong ongoing client relations in order to ensure contract renews. 

  • Travel required (periodically heavy)

JOB FUNCTIONS:

  • Contribute to the development and refinement of the Company’s vision and strategy as it pertains to business development and securing management accounts.

  • Provide a clear, compelling and articulate explanation of our business value to prospective clients

  • Develop, review and report on business development strategy, ensuring that objectives are well understood, including necessary follow-up.

  • Work effectively with our parent company, Comcast-Spectacor, and its owner, Comcast, to maximize Spectra’s  leverage in all competitive situations

  • Provide leadership, supervision and guidance to the Sales Support Team in the preparation and submittal of RFP Responses.

  • Provide direct support and information to existing clients, along with handling issues of management clients.

  • Work closely with Strategic Development Department (Inside Sales) and all prospecting initiatives

    Nonessential Functions:

     

    Other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the corporate offices to service clients and supervise staff; constantly travels; ; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work Environment:

  • The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments can range from minimal to loud during events depending on the employee’s location,  and is minimal during non-event times.

    EOE, DFWP

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Internships: Any Internship
EVENT SERVICES/GROUP SALES INTERN - Wells Fargo Center (Philadelphia, PA)

Hours: 30 – 35 per week, including Specific Event Nights/Weekends as required
Reports to: Sales and Marketing Coordinator

Qualifications:
•College Juniors or Seniors studying in related majors
•The internship is PAID however housing/transportation are the responsibility of the student
•Applicants must be willing to get involved in projects with varying degrees of difficulty, and work in a fast-paced environment.
•Customer service oriented, professional, and able to participate during normal business hours, nights, and weekends based on event calendar.
•Ability to use Microsoft Office applications required.
•Excellent written and verbal communication skills a must.

Responsibilities include, but are not limited too:
•Assist in promoting all Wells Fargo Center family shows, concerts to Wells Fargo Center group customers.
•Assist in promoting and implementing the Wells Fargo Center Tour Program.
•Participate in researching target markets, creating promotional materials, and developing and implementing Event Services show promotions.
•Assist in the handling existing group of core customers to include: Assisting clients in show selection, processing orders and mailing tickets.
•Assist in updating and maintaining department database.
•Perform all other duties and responsibilities as assigned.

EOE

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Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Wells Fargo Center (Philadelphia, PA)

Title:               General Manager

Company:      Comcast Spectacor

Location:        Wells Fargo Center (Philadelphia, PA)

Reports to:     President, Venue Management - Spectra

Status:            Full-Time; Salaried; Exempt

EEO:              First/Mid-Level Official and Manager

Overview:

Utilizing initiative and independent judgment, the General Manager works in planning, directing and managing the day-to-day operations of the facility, as well as the booking process and in pursuing new business opportunities.

Supervision is exercised over professional staff that directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

 

Qualifications:

·         Minimum of ten (10) years of increasingly responsible experience in professional public assembly facility operations management including a minimum of five (5) years of supervisory responsibility

·         Bachelor’s Degree or better from an accredited college/university in a closely-related field such Sports Administration/Management, Facility Management, Business Administration, Public Administration, etc. 

·         Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills

·         Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations

·         Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements

·         Ability to lead and promote a customer-focused work place

·         Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations

·         Exceptional verbal and written communication skills in the English language

Job Functions:          

·         Planning, directing and managing the day-to-day operations of the facility

·         Directing the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;

·         Recruit, select, lead, motivate and evaluate event managers; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures

·         Train and develop Event Managers to produce Event Estimates two weeks prior to events, assist event managers in settling and closing out a show file, including going over discrepancies between the estimate and final internal settlement.

·         Address and recommend actions on all personnel matters

·         Work with the departmental directors/managers in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges

·         Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

·         Develop and implements programs, policies, and procedures for the facility

·         Take oversight of the facility’s contract service partners (food & beverage and parking)

·         Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Promoter Manual, Annual Parking Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)

·         Participate and lead various interdepartmental project groups, special projects, and task forces

·         Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

·         Establish and maintain effective working relationships with staff, facility stakeholders and facility users

·         Perform other duties as assigned.

EOE

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Facility Operations/Security/Event Management: Event Guest Relations
GROUP EVENTS DEPARTMENT COORDINATOR - Wells Fargo Center (Philadelphia, PA)

POSITION SUMMARY:

The Group Events Department Coordinator is responsible for the daily office operations for the Group Events Department and assisting with the marketing coordination for the Wells Fargo Center group events. The Coordinator will complete administrative tasks and sales reporting under direction of the Director of Group Events. 

JOB FUNCTIONS:

  • Support Director with daily administrative tasks for department and other entities

  • Works with Director on development and implementation of group sales plans, and budgets

  • Responsible for the preparation and proofing all group sales marketing collateral including print, emails, website and social media

  • Manage organization of Group Events Department database

  • Assist sales staff with marketing campaigns and initiatives to increase ticket sales

  • Track and manage weekly sales reports

  • Administer event night reports and sales settlements

  • Maintain constant internal communication with Comcast Spectacor Marketing and Sales Coordinators

  • Manage and facilitate Wells Fargo Center Group Tour Program

  • Supervise Group Events Department Interns and coordinate their efforts for the department

  • Event day responsibilities as required

  • Handle special projects related to the department as assigned

  • Perform other duties and responsibilities as assigned

    QUALIFICATIONS:

  • Bachelor’s degree or better from an accredited college or university with major course work in marketing, communications, sports management or other related field

  • Excellent verbal and written communication skills in English

  • Excellent computer skills including Microsoft Word, Excel, Outlook and PowerPoint. Prior experience with Email Marketing and use of Ticketing and CRM Systems preferred

  • Superior customer service skills

  • Ability to work flexible schedule including event nights and weekends as required

  • Must be detailed-oriented, with the ability to handle multiple assignments and projects under pressure

  • Ability to exercise initiative and work independently with little or no supervision

  • Strong organizational skills

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Facility Operations/Security/Event Management: Event Guest Relations
GROUP EVENTS FAMILY SHOW ACCOUNT EXECUTIVE - Wells Fargo Center (Philadelphia, PA)

Summary:

Responsible for selling Group and Premium Seating Ticket Packages to all Wells Fargo Center Family Events and developing skills for future growth within the company.

 

Qualifications:

·         Minimum 1 year of previous ticket sales experience, preferable in Sports and Entertainment

·         Bachelor’s degree from accredited college/university in related field

·         Excellent oral and written communication skills with strong sales techniques and customer service experience

·         Effective data processing and computer skills in MS Outlook, PowerPoint, Excel, Word; working knowledge of ticketing systems, and CRM related software applications preferred

·         Proven team player with aggressive, competitive and dedicated attitude

·         Demonstrated ability to work independently and manage numerous business relationships in a professional manner

·         Strong time management and organizational skills

·         Ability to work nights, weekends, holidays and travel as required

·         Must be highly motivated with a strong aspiration to be successful

·         Looking for candidates to grow within the company and relocate to further career development – willingness to relocate is a must

 

Essential Job Functions:

·         Responsible for generating group ticket and premium seating package sales for Wells Fargo Center family events (Disney on Ice, Ringling Bros. Circus, Harlem Globetrotters, Sesame Street Live, Monster Jam, etc…) and other assigned events

·         Solicitation of new business through cold calling, networking and face-to-face appointments

·         Managing and maintaining good-working relationships with existing group sales accounts

·         Grow existing qualified leads and handle incoming sales calls from prospective clients

·         Work assigned events to develop new prospects and promote group opportunities

·         Meet and exceed appointed sales and performance goals and objectives

·         Create and develop new sales and marketing concepts to generate new revenue

·         Build strong relationships with Wells Fargo Center sales teams and other entities

·         Perform other duties and responsibilities as assigned

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Administration/General Management: Human Resources/Benefits Administration
HUMAN RESOURCES SPECIALIST - Wells Fargo Center (Philadelphia, PA)

SUMMARY:  The Human Resources Specialist is responsible for supporting employees, managers, and the HR and Payroll Department in facilitation of various employee related activities and specialist projects.  Key responsibilities include HRIS administration, data entry, filing/records management, day-to-day completion of employee related activities and processes, EEO, projects as assigned and provides support to the HR and Payroll department. 

ESSENTIAL FUNCTIONS:

Human Resource Function

  1. Responsible for data entry of new hires, terminations, employee changes and transfers into the ADP Enterprise System in a timely and accurate manner.
  2. Maintains employee files, records, and databases in line with company policies and government regulations. Retains records in line with company retention requirements.
  3. Keeps employee records up-to-date by processing employee status changes in timely fashion.
  4. Processes forms and ensures proper approvals; disseminates approved forms.
  5. Prepares paperwork required to place employees on payroll and establishes employee file.
  6. Responds to inquiries from associates with respect to HR, benefits and/or payroll programs. Research questions and communicate information back to associates or requestors. Escalates more complex issues to subject matter experts.
  7. Completes annual EEO Report
  8. Facilitates the on boarding process for new hires and transfer and handle first-day paperwork for new hires, including tracking to completion. 

Office Administration

  1. Produce correspondence, documents, and forms; handles photocopying, faxing and distributions

  2. Order and maintain supplies.  Request service for office equipment

  3. Open, date stamp, read/review and distribute incoming mail.  Process outgoing mail and UPS packages. 

QUALIFICATIONS:

  • High School diploma or equivalent and a minimum of two years of job related experience, preferably in a human resource department.  Any equivalent combination of education and experience that provides the required knowledge, skills and abilities.

  • Proficiency in or knowledge of using a variety of computer software applications, especially Excel, PowerPoint, Outlook and Microsoft Word software.

  • High level of interpersonal skills to handle sensitive and confidential situations and documentation.

  • Knowledge of office administration procedures.

  • Ability to operate most standard office equipment.

  • Attention to detail in composing, typing and proofing materials; establishing priorities; and meeting deadlines.

  • Good to excellent spelling, grammar and written communication skills.

  • Excellent data entry skills

  • Excellent telephone and oral communication skills.

  • Ability to maintain a high level of confidentiality.

  • Experience with database systems preferably ADP

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Employee is frequently required to sit; stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk and hear. Employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

Work Environment:

  • The duties of this position are performed primarily in doors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

 

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Information Technology: IT Database Management/Services
MANAGER, INFORMATION TECHNOLOGY FIELD OPERATIONS - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. The company consists of several business units:

  • Global Spectrum, the fastest growing firm in the public assembly management field.

  • Ovations Food Services, a food and beverage company providing services to arenas, stadiums, casinos, amphitheaters, fairgrounds and convention centers throughout the country.

  • Paciolan, the leader in white-label ticketing, fundraising, marketing solutions and ticket operations for live entertainment organizations across North America.

  • Front Row Marketing Services, the industry’s leading firm in creating, identifying and selling new revenue streams at facilities.

  • Wells Fargo Center, one of the nation’s top arenas in total sales volume that is home to the Philadelphia Flyers and Philadelphia 76ers.

  • Philadelphia Flyers, the National Hockey League franchise in Philadelphia.

  • Flyers Skate Zone, a series of community skating facilities designed to promote ice skating and youth hockey participation.

Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Cable and NBCUniversal business units.

OVERVIEW

Manager, Information Technology Field Operations is a newly created position that is a part of a 20 person Information Technology department.  This employee will serve as the field operations lead and will report to the Senior Manager, Information Technology.  Specific focus includes rallying the team into one operating unit with one set of processes, policies and standards that enables our employees to grow our business.  The role has 5 team members with 3 direct reports. The team is a virtual team located in Irvine, CA and Tampa Bay, FL.  This position will be key in launching our field operations IT strategy to support the life cycle of the client relationship by active participation in the RFP process and on-boarding.  The key focus for the first six months of this position is to work primarily with Ovations Food Services Home Office supporting the corporate and field employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Focuses on ensuring the stability and security of all network, hardware and software solutions for our Field Operations

  • Launches field operations IT strategy to support the life cycle of the client relationship by participating in the RFP process, onboarding and establishing preferred vendor relationships

  • Establishes and builds a business partner model with Global Spectrum, Ovations and Paciolan to anticipate opportunities to move the business forward

  • Supports the Field Operations teams to ensure key performance indicators are established, efficiencies are implemented where possible and skill sets across the IT organization are engaged and leveraged when needed

  • Oversees the development and implementation of a turnkey approach to POS systems throughout Field Operations

  • Leads the Field Operations team to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion

  • Supports the launch of new product offerings through systems, technology, data warehousing and privacy/security support

  • Collaborates with the IT Leadership team to plan for enterprise deployment of key policies, procedures and processes in alignment with the OneComcast-Spectacor approach

  • Engages direct reports in performance management and training initiatives that support their growth and development as Information Technology professionals

CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS

  • Collaborate and build consensus across various business units and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, performance goals, and OneComcast-Spectacor.

  • Scope and organize work strategically based on priorities, team skill sets and project interdependencies.

  • Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Knowledge of PCI and Cyber Security standards.

  • Experience with implementation and support of Point of Sale systems.

  • Experience in the following is preferred: Windows Server 2008, VMWare, Windows MS SQL 2005 and above,  PCI DSS 3.0, Google Apps for Business,  SAN/Host Infrastructure

EDUCATION, EXPERIENCE & TRAINING REQUIRED

  • BS in Information Systems from an accredited college/university.

  • Advanced degree (MBA/MA/MS) preferred.

  • Years of experience general requirements:

    • 6-8 years of IT experience,

    • 3+ years of experience in strategic implementation of sophisticated IT initiatives, and

    • 5+ years of experience in an IT staff management position.

  • Compliance: Comcast is an EEO/AA/Drug Free Workplace.

  • Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

EOE. DFWP.

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Internships: Marketing
MARKETING INTERNSHIP - FALL 2015 - Wells Fargo Center (Philadelphia, PA)

Internship Description:
Comcast-Spectacor, owner and operator of the Wells Fargo Center, Philadelphia Flyers of the National Hockey League, Global Spectrum Ovations Food Services, Paciolan, Front Row Marketing Services, and Flyers Skate Zone is looking for a full-time college student to serve as a Marketing Department Intern for events held at the Wells Fargo Center.

Requirements:
• Must be a college junior, senior or graduate student studying a related major
• Student is not required to receive college credits for this internship
• Financial compensation of $8/hour will be provided for this internship
• Travel and housing arrangements are the responsibility of the student.
• Availability to work nights and/or weekends when necessary.

Hours:
• Student must be available to work a maximum of 30 hours per week – including both office hours and event hours. Most events will occur on evenings and weekends.

The Complex Marketing Intern will:
• Learn to conduct and implement market research studies used to establish and execute effective marketing plans for events.
• Learn to develop and execute grassroots marketing campaigns promoting selected Wells Fargo Center events, with primary focus on the Wells Fargo Center family shows and concerts.
• Assisting the marketing staff at booths/tables at festivals, fairs and other events with high traffic to publicize the arena and our events
• Learn to pitch non-cash agreements with media outlets (print, radio and/or television) to promote Wells Fargo Center events.
• Assist with Public Relations efforts for events, including drafting and distribution of press releases and media advisories, gathering of news clips, creation and delivery of media drops, updating of media distribution lists, supervision of media at events, and brainstorming and execution of Public Relations events.
• Develop a marketing and public relations recap for events, based on feedback and effectiveness of marketing strategies used.
• Assist with social media efforts of the marketing department.
• Recognize and understand the components of sponsorship, sales and operations as it applies to the marketing and promotion of Wells Fargo center events.
• Participate in all supervised events, game-day activities, promotions and set-up.
• Opportunity to shadow other departments within the Wells Fargo Center.
• Assist marketing department with daily office tasks.
• Other duties and responsibilities as assigned.

EOE

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Internships: Any Internship
OPERATIONS INTERN- FALL 2015 - Wells Fargo Center (Philadelphia, PA)

Qualifications:

  • Open to college juniors, seniors and graduate students in related majors

  • 3.3 GPA or higher preferred  

  • Familiarity with Microsoft Office applications

  • Must be able to keep up in fast-paced environment, customer service oriented and professional, and able to participate during normal business hours, nights, weekends, and holidays as based on the event calendar

 

Internship Objectives:

  • Shadow the operations department during events and assist with event-related activities

  • Spend time within the department learning about arena changeovers, skilled trades, special projects, facility maintenance and cleaning

  • Learn to maintain clear and precise reports on event activities

  • Assist the operations staff with various projects involving research and design

  • Perform all other duties as assigned

EOE

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Facility Operations/Security/Event Management: Event Operations/Management
OPERATIONS MANAGER - Wells Fargo Center (Philadelphia, PA)

QUALIFICATIONS:

  • Five years managerial experience in a facility operations position

  • Superior interpersonal and communication skills

  • Demonstrated ability to function in a fast-paced, high-pressure environment

  • Self-motivated with excellent organization skills

  • Ability to work evenings and weekends

  • Proficiency in word processing and related applications including Microsoft Office  (Word, Excel, etc.)

  • Degree in Facility Management or related field desirable

DUTIES AND RESPONSIBILITIES:

  • Assist the Director of Operations in managing and directing the Operations

                            Department at the Wells Fargo Center.

  • Oversee maintenance and repairs in the Complex

  • Participate in the development and management of the department’s operating

                            and capital budgets

  • Supervise and direct Building Services Managers and Supervisors.

  • Oversee Building Services project planning and annual budget.

  • Maintain a working knowledge of maintenance issues in the Complex by

                meeting with trade union foreman daily

  • Develop long-term solutions to recurring maintenance issues

  • Estimate work and requests for proposals

  • Oversee work of outside contractors within the Complex

  • Schedule preventative maintenance on all operational equipment

  • Maintain fire alarm systems, lighting control systems, and building maintenance database              

  • Prepare venues for events within the Complex

  • Interface with trade union employees and union officials as required

  • Perform other duties and responsibilities as assigned

               

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Facility Operations/Security/Event Management: Security
PART-TIME SECURITY & SERVICES POSITIONS - Wells Fargo Center (Philadelphia, PA)

Comcast-Spectacor has the following part-time openings at the Wells Fargo Center in Philadelphia, PA:

• Event Staff
• Parking Security

Qualifications:

• Must be 18 years of age.
• Must have earned a High School Diploma or equivalent.
• Related experience preferred
• Strong oral and written communication skills in the English language
• Must demonstrate a professional and customer-focused attitude, and the ability to function harmoniously in a team environment
• Criminal background check required
• Must be available 21 evenings and available half of all Saturdays and Sundays; must also be available for select holidays
• Ability to move about the facility and complex, lift, and work in all weather conditions, elevators, smoking areas
• Capable of managing the operation of a metal detector, and possess skills to assist customers through the metal detector process

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Have you earned a High School Diploma or equivalent?

2. YES/NO: If selected, will you be available 21 evenings, half of all Saturdays and Sundays, and select holidays?

3. YES/NO: Do you currently have housing in or near the Philadelphia, PA area?

4. Please list which position(s) you are applying for.

5. YES/NO: Do you have any previous customer service experience?

6. If YES to question 5, please explain below:

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Finance/Internal Audit: Payroll
PAYROLL MANAGER - Wells Fargo Center (Philadelphia, PA)

SUMMARY: Under general direction of the Director of Payroll, the Payroll Manager ensures the efficient and effective operations of the organization’s payroll function in a multi-location, multi-state environment which includes exempt, non-exempt, and union employees. This position helps supervise a decentralized group of payroll accountants/clerks for Comcast Spectacor and Global Spectrum.

ESSENTIAL FUNCTIONS (including, but not limited to):

• Supervise all payroll processing and related activities, including recruiting, training and evaluation of payroll staff 
• Develop uniform and consistent payroll policies, practices and procedures 
• Recommend improvements and modifications as needed.
• Research and implement a Best Practices Program within the payroll function
• Develop a corporate payroll strategy including planning, communications and marketing of the payroll function and related services within the organization
• Maintain current knowledge of, and compliance with, all applicable state, federal and local wage laws and regulations 
• Interface with the payroll service vendor to resolve problems and address operational issues as they arise.
• Insure the integrity of the database
• Interact and coordinate with internal departments (Human Resources, Finance, and Global Spectrum facilities and others, as applicable) to align Payroll policies and procedures to maximize efficient use of human and system resources
• Manage all tasks necessary to accomplish the organization’s payroll processing objectives, including maintaining relationships with internal and external auditors and state and federal agencies 
• Perform periodic internal audits of various payroll areas and prepare materials for and work with internal and external auditors 
• Audit work product of payroll staff on a regular basis
• Research and prepare management reports
• Staff, train and manage performance of all payroll staff

 

NONESSENTIAL FUNCTIONS:

• Perform other duties as assigned

QUALIFICATIONS:

• Bachelor’s degree in accounting preferred
• Experience with ADP payroll and time-keeping systems
• CPP designation preferred
• Proficient in Windows environment with strong Excel skills
• Knowledge of MAS 200 or similar accounting software a plus
• Must be accurate and efficient with ability to meet deadlines
• Capable of working with all levels of management under minimal supervision
• Commitment to excellent customer service
• Strong organizational skills
• Detail oriented

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
 While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing duties of job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally move about inside the office to access storage areas, cabinets and office machinery; constantly communicate via telephone, email and in-person with others and exchange accurate information.

Work Environment:
• The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal-to-moderate during non-event days and moderate-to-loud during event days.

EOE. DFWP.

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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVER - Wells Fargo Center (Philadelphia, PA)

JOB DESCRIPTION

 

Title:                            Shuttle Driver  

Company:                    Spectrum Arena, LP

Location:                      Wells Fargo Center (Philadelphia, PA)

Department:                 Security & Services

Reports To:                  Parking Manager

Supervises:                  No

Status:                         Hourly; Nonexempt

EEO:                            Service Worker

 

Basic Function:

The primary responsibility of this position is to shuttle employees to and from the complex. 

Essential Job Functions:

  • Greet employees
  • Announce the events at the Wells Fargo Center.
  • Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
  • Use respect when responding to co-workers.  Show respect for Wells Fargo Complex property by being safe and clean.
  • Report to Command Center at start of shift, sign in and record time in.
  • Shuttle Drivers will pick-up keys and vehicle book at the Command Center. 
  • Check the book for owner’s card and insurance information.
  • Inspect buses at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Parking Manager will approve and monitor all breaks through the employee lot attendant.
  • Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee.  Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
  • It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High school diploma or equivalent GED; professional driving training from a certified school a plus
  • Must have the standard, valid CDL with C-class passenger
  • Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
  • Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

 

Intellectual/Social/Physical Demands and Work Environment:

                       

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

  • The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

Availability Requirements:

  • Shuttle drivers hired after May 1, 1999 must make themselves available for 50% of all event days scheduled during any given month including a minimum of two (2) weekends.

                                      IN A MONTH CONTAINING          YOU MUST BE AVAILABLE

                                       4 Saturdays – 4 Sundays                2 Saturdays – 2 Sundays

                                       5 Saturdays – 4 Sundays                3 Saturdays – 2 Sundays

                                       4 Saturdays – 5 Sundays                2 Saturdays – 3 Sundays

                                       5 Saturdays – 5 Sundays                3 Saturdays – 3 Sundays

To provide employees with optimal notice and to improve our scheduling procedures; the schedule will be finalized and distributed to employees by the 25th of the prior month. In order to accomplish this, the list of events for the following month will be sent to employees along with the finalized schedule for the upcoming month. Employees will be expected to submit their availability by the 22nd of the month.

Shuttle driver assignments will be made based on seniority and availability.

In an effort to staff some of the more demanding events, certain shows will be termed “designated”. All employees are scheduled to work designated events regardless of availability.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you currently live in the Philadelphia, PA area?

2. YES/NO: Have you earned a standard, valid CDL with C-Class passenger?

3. YES/NO: Are you available Mon-Sun, all day and night?

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Facility Operations/Security/Event Management: Security
SUPERVISOR - Wells Fargo Center (Philadelphia, PA)

QUALIFICATIONS:

           

  • Minimum 2-3 years experience in housekeeping supervision, union environment preferred

  • Working knowledge of chemical cleaners and disinfectants

  • Working knowledge of custodial equipment including buffers, shampoo machines, vacuum cleaners, bucket & wringer, etc.

  • Ability to oversee and monitor staff in performance of housekeeping functions

 

ESSENTIAL JOB FUNCTIONS: 

  • Conduct 10-minute meetings each evening in order to distribute work assignments

  • Inspect all areas in the bowl/premium levels to ensure cleanliness post events

  • Ensure employees have the right equipment and supplies to perform the job efficiently

  • Make sure employees are in uniform

  • Responsible for maintaining expected sanitation and cleanliness levels via, Supervisors Checklist

  • Maintain employee paperwork including attendance and evaluations

  • Review any issues with the evening manager before the post-event bowl cleaning

    NONESSENTIAL JOB FUNCTIONS:

  • Perform other duties and responsibilities as assigned

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly moves about the arena before/during/after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others and exchange accurate information; occasionally required to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing and walking. Must be able to work safely in an environment containing caustic chemicals, cleaning materials, debris, dust, and trash.

     

    Work environment:

  • The essential functions of this position are usually performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE

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Facility Operations/Security/Event Management: Security
UTILITY SECURITY GUARD- PART TIME - Wells Fargo Center (Philadelphia, PA)

 

Basic Function: While on duty be constantly circulating throughout the building.

Primary Duties and Responsibilities:

§  Observe and report everything that happens on your shift

to your Command Center Supervisor.

§  Provide accurate information regarding incidents.

§  Walk premises to insure building is secure.

§  Respond to all problems as dispatched by Command Center Supervisor.

§  Work with Base Building staff, employees and guests on a daily basis.

§  Review Post Orders and Read File on regular bases.

§  Check bags for contraband.

§  Perform probe tours on all shifts to insure integrity of complex.

§  Accompany building tours throughout building and allow access to certain restricted areas. Ensure that no one in the group wanders astray.

§  Lock and unlock doors as requested by Command Center Supervisor.

§  Work in cooperation with other security persons as a security team.

§  Handle situations in a professional manner.

§  Work various assignments inside and outside building.

§  Perform all other duties as assigned by your supervisor.

QUALIFICATIONS:  

 

§  Ability to stand for long periods of time and climb stairs

§  Good oral communication and writing skills

§  Ability to interact with staff and outside vendors on a professional basis

§  All candidates must be in good disciplinary standing.

§  Ability to walk for long periods of time.

                                               

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Internships: Any Internship
VIDEO PRODUCTION INTERNSHIPS - FALL 2015 - Wells Fargo Center (Philadelphia, PA)

Qualifications:
• Open to college juniors, seniors and graduate students studying in a related concentration
• Ability to do basic video editing and graphics by utilizing Avid or similar editing platforms; Adobe Photoshop and/or AfterEffects preferred
• Strong Computer skills with a working knowledge of video production equipment: Cameras, teleprompter, lighting, microphones, etc.
• Familiarity with Control Room operations preferred
• Professional attitude and communications skills required

Responsibilities include, but are not limited to:
• Learn all aspects of our production facility and assist in various hands-on aspects of video production.
• Gain Control Room familiarity including routing and patching sources, Harris CG and ClickEfx Crossfire operations
• Required availability for 1 night/week and rotating weekends to attend Flyers or Sixers home games. All other teams are optional but strongly encouraged.
• Utilize Avid editing software to log footage, create DVD dubs and in-game graphics, learn how to “prep” the Control Room for game-nights
• Act as production assistant on video shoots—assist with lighting, camera set-up, green-screen or pipe-and-drape (if applicable), operate teleprompter, handle lavaliere microphones, log tape, etc.
• Video, internet or footage research for corporate and in-game projects
• Assist with set-up and strike of AV equipment within building
• Perform all other duties and responsibilities as assigned


EOE

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