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Information Technology: Technical Support/Help Desk
DESKTOP SUPPORT TECHNICIAN - Wells Fargo Center (Philadelphia, PA)

Company: Spectrum Arena, L.P.

Location: Wells Fargo Center (Philadelphia, PA)

Department: IT

Reports To: Operations Manager

Supervises: None

Status: Full-Time


Summary: The Desktop Support Technician has primary responsibility for all aspects of the desktop support. This includes, but is not limited to: workstation security, hardware, and software.

Qualifications:
• Strong communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work rotating weekend coverage
• Ability to produce written technical documentation
• Must be able to respond to emergency calls
• 2+ years’ experience supporting Win-7and XP, MS Office, Printers, and network connectivity
• Bachelor's Degree in a related field strongly preferred

Job Functions:
• Primary resource for I.T. Operations Team
• Maintain, install, upgrade and configure workstations and laptops
• Install and configure computer peripherals
• Business System support and troubleshooting
• User support for standard applications (MS Office, Outlook, etc.)
• Assure that all support issues are handled quickly, completely and are fully documented
• Assure that daily administration duties are completed
• Maintain and assist development of policies and procedures
• Maintain and assist hardware and software configuration standards
• Monitor existing systems to find ways to increase stability and efficiency
• Assist in planning future system growth
• Move/transport inventory to/from proper storage areas
• Perform other duties and responsibilities as assigned
 

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor's Degree in an IT-related concentration?

2. YES / NO: Do you have 2+ years of experience supporting Win-7and XP, MS Office, Printers, and network connectivity?

3. YES / NO: Do you currently live in the Philadelphia, PA area?

4. To be considered, please list your salary requirement.

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Facility Operations/Security/Event Management: Security
SHUTTLE DRIVERS - Wells Fargo Center (Philadelphia, PA)

Company: Spectrum Arena, LP

Location: Wells Fargo Center (Philadelphia, PA)

Department: Security & Services

Reports To: Parking Manager

Supervises: No

Status: Hourly; Nonexempt


Basic Function:
The primary responsibility of this position is to shuttle employees to and from the complex.

Essential Job Functions:
• Greet employees
• Announce the events at the Wells Fargo Center.
• Knowledge of lot locations, Guest Services and directions to highway’s (primary and secondary) web site – Comcast-Spectacor.
• Use respect when responding to co-workers. Show respect for Wells Fargo Complex property by being safe and clean.
• Report to Command Center at start of shift, sign in and record time in.
• Shuttle Drivers will pick-up keys and vehicle book at the Command Center.
• Check the book for owner’s card and insurance information.
• Inspect buses at start and finish of shift.
• Complete vehicle maintenance at start of shift and end of shift.
• Complete vehicle log form.
• Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
• Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
• Shuttle employees from employee parking facility to designated drop off point.
• Parking Manager will approve and monitor all breaks through the employee lot attendant.
• Shuttle Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by the Parking Manager or his/her designee. Shuttle Drivers assigned to the last two shifts are to remain on duty until all vehicles are out of the off-site parking lot or until they are authorized to leave by the Parking Manager or his/her designee.
• It is your responsibility to return keys and vehicle book to the Command Center at the end of your shift.

Nonessential Job Functions:
• Perform other duties and responsibilities as assigned.

Qualifications:
• High school diploma or equivalent GED; professional driving training from a certified school a plus
• Must have the standard, valid CDL with C-class passenger
• Must be available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays
• Background and drug test required
• Strong oral and written communications skills and reading skills in the English language
• Ability to read a map or program a GPS device
• Must have a customer-focused, positive and professional attitude
• Must demonstrate a good sense of direction and familiarity with the general area/region

Intellectual/Social/Physical Demands and Work Environment:
The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly operates a shuttle bus to transport passengers to and from the complex; constantly communicates with others to exchange accurate information and provide customer service; locating passengers at the pick-up destination may required the driver to stand and/or sit for long periods of times; frequently required to load and unload passenger baggage weighing up to 50 lbs. when picking them up of dropping them off; specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Evironment:
• The essential functions of this position are performed while operating a shuttle bus and outdoors in the weather conditions and traffic patterns prevalent at the time. The noise level in the work environment can be minimal to loud, depending on the number of passengers.

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you currently live in the Philadelphia, PA area?

2. YES / NO: Have you earned a standard, valid CDL with C-class passenger?

3. YES / NO: Are you available Mon thru Fri 6:00am-12:00am and on Saturdays and Sundays?

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Facility Operations/Security/Event Management: Security
UTILITY GUARD - ROVER - Wells Fargo Center (Philadelphia, PA)

Company: Spectrum Arena, LP

Location: Wells Fargo Center (Philadelphia, PA)

Department: Security & Services

Reports To: Command Center Supervisor

Supervises: No

Status: Part-Time; Hourly; Nonexempt


Basic Function: While on duty be constantly circulating throughout the building.

Standards of Excellence:

1. Smile, Greet, Say “How you doin”?
2. Must know Wells Fargo Complex Guide – “Bible”
3. Thoughtfulness of our guests and employees
4. Offer help before the guest asks – May I help you? – NEVER say “Next”
5. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
6. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.

Essential Job Functions:

• Report in at the Command Center 15 minutes prior to the start of shift in the proper uniform of the day.
• Observe and report everything that happens on your shift to the Command Center Supervisor.
• Provide accurate information regarding incidents.
• Walk premises to insure building is secure.
• Respond to all problems as dispatched by Command Center Supervisor.
• Work with Base Building staff, employees and guests on a daily basis.
• Review Post Orders and Read File on a regular basis.
• Check bags for contraband.
• Perform three (3) probe tours on each shift to insure integrity of complex.
• Accompany building tours throughout building and allow access to certain restricted areas. Ensure that no one in the group wanders astray.
• Lock and unlock doors as requested by Command Center Supervisor.
• Work in cooperation with other security persons as a security team.
• Handle situations in a professional manner.
• Report directly to the Command Center during any fire/evacuation event.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:

• Effective oral communication and writing skills in the English language
• Ability to interact with staff and outside vendors on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Previous Security experience preferred
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly moves about/around the facility to observe and report; constantly communicates with others to exchange accurate information and provide customer service.

Work Environment:
• The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have previous Security experience in a similar environment?

2. YES / NO: Do you currently live in the Philadelphia, PA area?

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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