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Information Technology: Technical Support/Help Desk
DESKTOP SUPPORT TECHNICIAN - Wells Fargo Center (Philadelphia, PA)

Job Title:                    Desktop Support Technician

Company:                  Spectrum Arena, LP

Dept:                           IT

Reports To:                Operations Manager

Supervises:                 None

Status:                        Full-Time; Salaried; Non-Exempt

EEO:                          Professional

Summary: The Desktop Support Technician has primary responsibility for all aspects of the desktop support. This includes, but is not limited to: workstation security, hardware, and software.

Qualifications:

·         Strong communication and interpersonal skills

·         Strong organizational and time management skills

·         Ability to work rotating weekend coverage

·         Ability to produce written technical documentation

·         Must be able to respond to emergency calls

·         2+ years’ experience supporting Win-7and XP, MS Office, Printers, and network connectivity

·         Bachelors Degree in a related field strongly preferred

Essential Job Functions:

·         Primary resource for I.T. Operations Team

·         Maintain, install, upgrade and configure workstations and laptops

·         Install and configure computer peripherals

·         Business System support and troubleshooting

·         User support for standard applications (MS Office, Outlook, etc.)

·         Assure that all support issues are handled quickly, completely and are fully documented

·         Assure that daily administration duties are completed

·         Maintain and assist development of policies and procedures

·         Maintain and assist hardware and software configuration standards

·         Monitor existing systems to find ways to increase stability and efficiency

·         Assist in planning future system growth

·         Move/transport inventory to/from proper storage areas

Nonessential Job Functions:

·         Perform other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position also requires constant use of interpersonal skills including but not limited to: ability to foster collaboration, recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical Demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; constantly moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to service clients and install hardware/software; constantly lifts/grips/holds/pushes/pulls/reaches/kneels/crouches/bends when moving/transporting inventory weighing ranging approximately from 15 – 50 lbs. to/from proper storage areas and service destinations; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work Environment:

·         The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

EOE

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Information Technology: IT Database Management/Services
IT APPLICATIONS SPECIALIST - Wells Fargo Center (Philadelphia, PA)

Job Title:                    IT APPLICATIONS SPECIALIST

Entity:                         Spectrum Arena, LP

Dept:                         Information Technology

Reports To:               Director, IT Operations

Location:                   Wells Fargo Center, Philadelphia PA

Supervises:               N/A

Status:                      Full-Time; Salaried; Exempt

Comcast-Spectacor

Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. Business units include The Philadelphia Flyers, The Wells Fargo Center, The Flyers Skate Zone as well as Global Spectrum (venue management), Ovations (food and beverages) and Paciolan (ticketing).  Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Family of Companies.

Overview


The Application Specialist will serve as the Primary IT contact for the support of enterprise applications. They will operate as the technical liaison between various stakeholders with in the business units and the technology group in the effort to identify opportunities to utilize technology and improve business processes. The ideal Application Specialists will posses a strong sense of urgency, have the ability to operate on a number of varied projects simultaneously. This position requires someone with strong communications skills and the ability to build and maintain strong business partnerships.

Job Responsibilities

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitate new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develop and maintain internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Work with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partner with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promote excellence in quality and customer service through work performed individually or as part of a team.

  • Communicate application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Map system functionality and use to policies.

  • Other duties and responsibilities as assigned

Core Competencies

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and OneComcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.

Education and Technical Experience

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.

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Internships: Any Internship
SPRING 2015 EVENT SERVICES/GROUP SALES INTERN - Wells Fargo Center (Philadelphia, PA)

Company: Spectrum Arena, L.P.
Type: Paid
Hours: 25 – 30 per week, including Specific Event Nights/Weekends as required
Reports to: Sales and Marketing Coordinator

Qualifications:
•College Juniors or Seniors studying in related majors
•The internship is PAID however housing/transportation are the responsibility of the student
•Applicants must be willing to get involved in projects with varying degrees of difficulty, and work in a fast-paced environment.
•Customer service oriented, professional, and able to participate during normal business hours, nights, and weekends based on event calendar.
•Ability to use Microsoft Office applications required.
•Excellent written and verbal communication skills a must.

Responsibilities include, but are not limited too:
•Assist in promoting all Wells Fargo Center family shows, concerts to Wells Fargo Center group customers.
•Assist in promoting and implementing the Wells Fargo Center Tour Program.
•Participate in researching target markets, creating promotional materials, and developing and implementing Event Services show promotions.
•Assist in the handling existing group of core customers to include: Assisting clients in show selection, processing orders and mailing tickets.
•Assist in updating and maintaining department database.
•Perform all other duties and responsibilities as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Are you a Junior or Senior in College?

2. Yes or No: Are you able to work during normal business hours, nights, and weekends based on event calendar?

3. Yes or No: Are you familiar with Microsoft Office applications?

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Internships: Administration/General Management
SPRING 2015 HR INTERN COORDINATOR/RECRUITER - Wells Fargo Center (Philadelphia, PA)

COMCAST-SPECTACOR INTERNSHIP PROGRAM

HR Intern Coordinator/Recruiter

Location:                             Wells Fargo Center (Philadelphia, PA)

Reports To:                          Employment Manager

Status:                                 Internship / Temporary; Paid / College Credit (not required)

Hours/Schedule:          Based on Intern’s schedule; prefer student seeking 30 – 40 hours per week,                                                          Monday to Friday (preferred)

Qualifications:

  • Open to college juniors, seniors and grad students seeking an internship
  • Business Administration/Management, Human Resources, Sports Management or related majors preferred
  • Experience with Microsoft Outlook, Word & Excel 
  • Must demonstrate a positive, professional and customer-focused attitude
  • Must demonstrate strong verbal and written communication skills in the English language
  • Ability to participate 30 – 40 hours per week (Monday through Friday) preferred

Internship Objectives:

  • Assist with the promotion and administration of the Comcast-Spectacor Internship Program, including screening and referring candidates, and coordinating interviews
  • Observe and assist in the planning and coordination of the Internship Orientation
  • Learn to conduct an effective needs assessment with clients to help ensure successful recruitment
  • Continuous communication/update of all relevant parties with regards to the Internship Program
  • Maintain and update internship files in an organized fashion
  • Learn to effectively screen applications and resumes
  • Learn to effectively interview candidates
  • Learn to use industry-specific recruitment software and other recruitment resources
  • Learn to maintain HR-related records
  • Learn the set-up and execution of “How You Doin!”events (HYD is employee engagement program)
  • Participate in the design of and creative concepts for contests/events
  • Assist with the compilation of program data
  • Attend meetings with vendors
  • Project research
  • Attend HYD meetings
  • Assist in working with other Global facilities to expand/ integrate HYD program
  • Assist in the set-up and take down of HYD materials in the building
  • Participate in other projects and other functions of Human Resources as appropriate
  • Other duties and objectives as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work 30-40 hours per week during the Fall 2014 semester? Yes/No

2. Do you have housing in the Greater Philadelphia area? Yes/No

3. Are you currently a college junior, senior or grad student? Yes/No

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Internships: Any Internship
SPRING 2015 MARKETING INTERNSHIP - Wells Fargo Center (Philadelphia, PA)

Internship Description:
Comcast-Spectacor, owner and operator of the Wells Fargo Center, Philadelphia Flyers of the National Hockey League, Global Spectrum Ovations Food Services, Paciolan, Front Row Marketing Services, and Flyers Skate Zone is looking for a full-time college student to serve as a Marketing Department Intern for events held at the Wells Fargo Center.

Requirements:
• Must be a college junior, senior or graduate student studying a related major
• Student is not required to receive college credits for this internship
• Financial compensation of $8/hour will be provided for this internship
• Travel and housing arrangements are the responsibility of the student.
• Availability to work nights and/or weekends when necessary.

Hours:
• Student must be available to work a maximum of 30 hours per week – including both office hours and event hours. Most events will occur on evenings and weekends.

The Complex Marketing Intern will:
• Learn to conduct and implement market research studies used to establish and execute effective marketing plans for events.
• Learn to develop and execute grassroots marketing campaigns promoting selected Wells Fargo Center events, with primary focus on the Wells Fargo Center family shows and concerts.
• Assisting the marketing staff at booths/tables at festivals, fairs and other events with high traffic to publicize the arena and our events
• Learn to pitch non-cash agreements with media outlets (print, radio and/or television) to promote Wells Fargo Center events.
• Assist with Public Relations efforts for events, including drafting and distribution of press releases and media advisories, gathering of news clips, creation and delivery of media drops, updating of media distribution lists, supervision of media at events, and brainstorming and execution of Public Relations events.
• Develop a marketing and public relations recap for events, based on feedback and effectiveness of marketing strategies used.
• Assist with social media efforts of the marketing department.
• Recognize and understand the components of sponsorship, sales and operations as it applies to the marketing and promotion of Wells Fargo center events.
• Participate in all supervised events, game-day activities, promotions and set-up.
• Opportunity to shadow other departments within the Wells Fargo Center.
• Assist marketing department with daily office tasks.
• Other duties and responsibilities as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Are you a college junior, senior or grad student studying in related major?

2. YES / NO: Do you currently live in the Philadelphia, PA area?

3. To be considered, please list your G.P.A.

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Internships: Any Internship
SPRING 2015 OPERATIONS INTERNSHIP - Wells Fargo Center (Philadelphia, PA)

FACILITY OPERATIONS INTERNSHIP - Wells Fargo Center (Philadelphia, PA)

Location: Wells Fargo Center (Philadelphia, PA)

Department: Operations

Reports To: Operations Manager

Status: Internship / Temporary; PAID

# of Positions: 1 (35-40 hours per week) or 2 (up to 20 hours per week)


Qualifications:
• Open to college juniors, seniors and graduate students in related majors
• 3.3 GPA or higher preferred
• Familiarity with Microsoft Office applications
• Must be able to keep up in fast-paced environment, customer service orientated and professional, and able to participate during normal business hours, nights, weekends, and holidays as based on the event calendar

Internship Objectives:
• Shadow the operations department during events and assist with event-related activities
• Participate in the creation a production book concerning events held at the Wells Fargo Center
• Learn to maintain clear and precise reports on event activities
• Assist the operations staff with various projects involving research and design
• Perform all other duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Are you a college junior, senior or grad student studying in a related major?

2. YES / NO: Are you able to work normal business hours, nights, weekends, and holidays as based on the event calendar?

3. YES / NO: Do you currently live in the Philadelphia, PA area?

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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