DIRECTOR, GROUP EVENTS - Wells Fargo Center (Philadelphia, PA)
Responsible for generating maximum revenue for Comcast Spectacor through the sale of group ticket packages for Wells Fargo Center Sporting Events, Concerts, Family Shows and Outside Contracted Events.
Extensive knowledge of all venue product lines including the above mentioned packages.
Manage and participate in the development and implementation of sales goals, for the Group Events Department.
Hire, train, motivate and evaluate all Sales personnel; Provide staff training and supervise the daily activities of sales staff.
Participate in the development and administration of the annual budget; Establish revenue goals for all projected events.
Handle details for contracting with outside organizations to assist in selling select events. Participate in the development of the specific contracts for each relationship.
Attend appropriate meetings to gain knowledge and provide input and update reports for the various events being sold.
Work closely with the VP of Sales along with the Director of Premium Seating and Director of Flyers Sales to build a strong sales culture.
Oversee and supervise the department Sales Coordinator regarding all department administration, sales reports, event information and marketing plan execution.
Other duties and responsibilities as assigned
Bachelor’s degree from an accredited college/university in a closely related field such as Sports Management, Business Administration, Marketing, etc.
Minimum of 4 years of increasingly responsible experience in sales, preferably with a sports facility/pro team, and including at least 1 year of management responsibility
Strong PC skills; demonstrated knowledge of ticketing systems and CRM
Excellent telephone communication and interpersonal skills
Superior problem solver with superior customer service skills
Demonstrated ability to handle multiple assignments, manage staff and meet sales goals under strict deadlines
Ability to work beyond normal business hours as required, including nights, weekends and holidays
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.
OPERATIONS INTERN (SPRING 2016) - Wells Fargo Center (Philadelphia, PA)
Shadow the operations department during events and assist with event-related activities
Spend time within the department learning about arena changeovers, skilled trades, special projects, facility maintenance and cleaning
Learn to maintain clear and precise reports on event activities
Assist the operations staff with various projects involving research and design
Perform all other duties as assigned
Open to college juniors, seniors and graduate students in related majors
3.3 GPA or higher preferred
Familiarity with Microsoft Office applications
Must be able to keep up in fast-paced environment, customer service oriented and professional, and able to participate during normal business hours, nights, weekends, and holidays as based on the event calendar