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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENTS - Glens Falls Civic Center (Glens Falls, NY)

Job Title:                     Director of Events                      

Company:                   Global Spectrum

Location:                    Glens Falls Civic Center (Glens Falls, NY)

Reports To:                General Manager

Supervises:                  Event Security Staff

Status:                         Full-Time; Salaried

Closing Date:              Open until Closed / Filled  

 

 

Summary:

 

The Director of Events will manage every aspect of the event department from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

Qualifications:           

 

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting; supervisory experience preferred

  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, sports management, business or related field

  • Strong computer skills including Microsoft Office applications, word processing, spreadsheets, database, presentation and Internet software

  • Possession of, or ability to obtain, a current CPR certificate

  • Possession of, or ability to obtain, a valid drivers’ license

  • Knowledge of Public Assembly facility management

  • Knowledge of Operational characteristics of events

  • Proven ability to identify the needs of users of the facility

  • Knowledge of crowd management and control techniques

  • Knowledge of customer service practices

  • Knowledge of principles of supervision and training

  • Demonstrated familiarity with facility use contracts

  • Knowledge of fire and public safety regulations

  • Knowledge of food service practices and regulations

  • Knowledge of A/V equipment and electronic systems in public assembly facilities

  • Experience with budget preparation and control

  • Familiarity with terminology used in entertainment/convention/public assembly settings

 

 

Job Functions:           

 

  • Plan, service and supervise large events

  • Plan, direct and evaluate the work of subordinates

  • Provide leadership for event personnel

  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

  • Compete all duties with a customer service focus through teamwork and dedication to HYD principles

  • Assist in the advancement of events/shows

  • Assist in the preparation of building to meet the requirements of upcoming events/shows

  • Assist with the completion of pre-show event financial estimates

  • Assist with the completion of post-show event settlements

  • Advise lessees on services available form independent contractors for events

  • Recruit and train event, parking and security staff

  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results

  • Function as a liaison between users of the facility and the facility staff

  • Recommend and evaluate required event staffing levels

  • Coordinate communication between building staff and show staff during load in and load out

  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public

  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

  • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff

  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction

  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution

  • Make hospitality arrangements as needed

  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

  • Review emergency planning procedures with all events staff for each event

  • Create and distribute detailed data sheets prior to every event

  • Assist and direct changeover crew with breakdown and setup of events

  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid

  • Coordinate service needs with Food and Beverage department as needed

  • Serve as Manager on Duty as scheduled

  • Perform all other duties and responsibilities as assigned

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