Reports To: Parking Manager

Supervises: Parking Attendants

Status:  Part Time Hourly; Non Exempt
 

Summary:
Supervisor will assist the Parking Manager in daily operations of all Iowa Events Center parking locations. Position is responsible for various administrative duties and ensuring staff has appropriate knowledge and tools for customer service focus and efficient operations.

JOB FUNCTIONS (including, but not limited to…):
• Assist Manager in supervision of part time parking attendants 
• Organize, prepare and distribute work schedules for staffing specific event needs
• Track attendance of staff according to Attendance Policy; promptly notify Manager/HR when warnings are needed
• Communicate event schedules and information with parking staff
• Monitor lot during events, to ensure cars are parked quickly and effectively; immediately contacting
• Manager if issues arise
• Track parking tickets
• Maintain daily parking records
• Work in a variety of parking locations and positions
• Reconcile ticket sales to cash in accordance with established accounting procedures
• Prepare various operational and financial reports regarding areas of responsibility in absence of Manager
• Assist Manager in communication of policy, process and procedure updates/information with parking staff
• Assist Manager in training staff in efficient parking operations and to maximize revenue
• Monitor lots during events to ensure smooth ingress of the interior and exterior of the lots
• Tactfully and promptly resolve all customer service issues related to parking in absence of Manager
• Inspect work productivity of parking attendants to ensure that the highest levels of efficiency, accuracy and customer service are met
• Coordinate with Event Managers and Parking Manager to ensure accurate scheduling of staff
• Assist in operation of daily events as business demands to provide excellent customer service
• Greet and direct customers entering parking lots
• Sell parking tickets and count back correct change
• Verify proper documentation all cars going through booths
• Balance cash drawer at the end of shift
• Set up A-frame signs, parking cones, and reserved/disabled parking signs as event needs
• Identify and problem solve parking issues; prevent when possible
• Provide excellent customer service assistance to internal and external clients
• Exemplify the How You Doin philosophies
• Perform other duties as assigned

QUALIFICATIONS: 
• High school diploma, GED or equivalent strongly preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment while handling multiple tasks and priorities simultaneously
• Must be detail oriented
• Possess excellent interpersonal and organizational skills 
• Customer service experience required
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must have demonstrated experience and working knowledge of Windows Outlook (Email), Word and Excel document to create, update and maintain department information
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.
• Must be comfortable working with the public
 

EOE, DFWP

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