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Facility Operations/Security/Event Management: Event Operations/Management
BUILDING ATTENDANT - Iowa Events Center (Des Moines, IA)

JOB TITLE:               Building Attendant

Reports To:                  Operations Supervisors

FLSA Status:                Full Time Hourly; Non Exempt

Supervises:                  Part Time Operations Staff



The Full Time Building Attendant oversees the areas of housekeeping, grounds maintenance, room sets and convention services of the Iowa Events Center. The Building Attendant must be able to lead crews (10+) in housekeeping and set ups; responsible for daily check lists and labor allocation sheets.

ESSENTIAL FUNCTIONS (including, but not limited to…):

Leads teams of 10+ in housekeeping and set ups

Trains and motivates part time staff in daily activities

Responsible for thorough execution of daily check lists

Promptly reports any concerns or personnel issues to Operations Management

Verifies and reports information from daily cleaning checklists throughout facility

Responsible for filling out and verifying quality room sets and other event paperwork

Operates an assortment of equipment including: forklifts, pallet jacks, buffers/burnishers, rider sweepers/scrubbers, walk behind scrubbers, blowers, vacuums, snow removal equipment and others as needed.

Handle folding chairs, stacking chairs, tables of various shapes and sizes, drapery and skirting

Responsible for safe use of various supplies including a variety of cleaning chemicals, mops, brooms, shovels and scrapers in completion daily tasks

Responsible for accurately completing room sets

Direct housekeeping, set up crews, and temporary staff during events

Provide excellent customer service assistance to internal and external clients

Exemplify the How You Doin philosophies


Perform other duties as assigned


High school diploma, GED or equivalent required

Must have a demonstrated ability to function in a fast paced, high-pressure environment

Ability to read and accurately interpret event resumes for room sets

Ability to handle multiple tasks at one time and meet deadlines

Experience in public facility strongly preferred

Familiarity with OSHA requirements

Demonstrated experience in handling multiple tasks at one time and meet deadlines

Demonstrated ability and proficiency with various event sets

Complete and pass onsite Forklift Certification class within 6 months position

Must have demonstrated ability to lead large teams of 10+ employees with minimal direction

Superior interpersonal and communication skills

Ability to work both independently and as part of a team

Ability to communicate clearly and concisely in the English language, both orally and in writing

Possession of or ability to obtain a valid driver’s license highly desirable

Demonstrated self-starter

Must have open availability to work long hours including nights, weekends and holidays.


The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Intellectual/Social demands:

While performing duties of this job, the employee is frequently asked to multi-task under time constraints and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written and diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will frequently be in leadership role; this requires directing others verbally and/or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. This position requires employee to frequently work both independently and as part of a team for variety of tasks. 

Physical demands:

While performing duties of the job, the employee frequently lifts and moves facility equipment, supplies and/or tools.  Employee will constantly move about inside and outside various areas of the facility before/during/after events; position will require employee to frequently bend, stoop, or crouch in order to set-up, tear down or clean in various areas of the building and grounds.  Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will as needed operate various machines in cleaning and maintenance of building; employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee may frequently be required due to business demands and event operations to lift and/or move up to 75 pounds.


Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.


This job description is subject to change.


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