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Facility Operations/Security/Event Management: Event Guest Relations
EVENT STAFF - PT - Liacouras Center (Temple University) (Philadelphia, PA)

Overview:

Everyone who works at Spectra Venue Management is in the service business.  Our goal is to provide our guests with a consistent level of excellent service.  Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity.  Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see.  If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing.  To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.

Responsibilities

  • Provide excellent customer service to all patrons and employees
  • Greet all Guests in a welcoming and friendly manner, consistently maintaining a “How You Doin’” attitude
  • Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times
  • Assist with maintaining a safe environment throughout the Liacouras Center at all times
  • Inform fans of seat locations and provide assistance where needed
  • Retrieve and verify Fans’ tickets, as required
  • Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
  • Direct Fans with special needs/ requests to Fan Services
  • Work in compliance with the provisions of the Occupational Health and Safety Act
  • Work with enthusiasm and professionalism at all times
  • Perform any additional tasks as assigned

Qualifications

  • Knowledge of Event Services and affiliated roles & responsibilities
  • Able to work flexible and sometimes demanding schedules (including: nights, weekends, and holidays)
  • Excellent customer service, client relations, interpersonal and communication skills
  • Must be accurate and detail oriented
  • Must be physically fit to perform all essential duties/ requirements associated with this job
  • Strong knowledge of Alcohol Control Policies in event driven industry is an asset
  • Possession of valid Standard First Aid and CPR Certification is an asset

EOE

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