OPERATIONS MANAGER - Liacouras Center (Temple University) (Philadelphia, PA)
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OVERVIEW: Under the direction of the Director of Operations, the Operations Manager provides direct supervision to part time staff, specifically in the areas of housekeeping and operations, overseeing changeovers and post event cleanings of The Liacouras Center.
ESSENTIAL FUNCTIONS (including, but not limited to…):
Assists Director of Operations in the overall daily operation and maintenance The Liacouras Center.
Plan, direct, coordinate, and review the work plans for The Liacouras Center; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
Create schedule for Operations staff and Housekeeping Staff
Represents Operations Department in absence of Director of Operations
Select, train, motivate and evaluate Operations Supervisors and full and part time staff
Provide and/or coordinate department staff training
Work with Supervisors and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
Assume management responsibility for all services and activities involved in the operations of all arena events
Ensure staff is working safely, efficiently and are aware of proper safety guidelines
Responsible for execution of and compliance with Contracts
Plan, direct, coordinate, and review the work plan for facility operations
Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
Provide excellent customer service assistance to internal and external clients
Maintain a customer first mentality
NON ESSENTIAL FUNCTIONS:
Perform other duties as assigned
Degree in Facility Management or related field preferred
High School Diploma (or equivalent) required
Minimum of three years (3) experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
Previous experience working with unions
Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
Self-motivated with excellent organizational skills
Ability to communicate clearly and concisely in the English language, both orally and in writing
Must be comfortable multi-tasking and working in a fast-paced environment
Familiarity of OSHA requirements
Strong interpersonal skills necessary, including excellent verbal and written communication skills.
Possess valid driver’s license or have the ability to acquire
Possess valid forklift certification or have the willingness to acquire
Ability to work independently and as part of a team
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure; employee will as needed operate fork lift, high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, radios and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds
The duties of this position are performed both indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Employee must also be willing to work nights/weekends/holidays as there is a varying schedule depending on events.