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Facility Operations/Security/Event Management: Custodial/Housekeeping
HOUSEKEEPING SUPERVISOR - Liacouras Center at Temple Univeristy (Philadelphia, PA)

Job Title:                    Housekeeping Supervisor  

Company:                  Global Spectrum

Location:                    Liacouras Center – Temple University

Reports To:                Director of Operations and Operations Manager

Status:                        Part-Time Seasonal, Hourly

Salary:                        $14.00/hr

Supervises:                 Housekeeping Employees



Under general direction from the Director of Operations and Operations Manager, the Housekeeping Supervisor directs, manages, supervises and coordinates the housekeeping needs of the venue.



  • Minimum of two (2) years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility, with at least one (1) year of supervisory responsibility
  • High school diploma or equivalent GED; College degree in Business, Hospitality Mgmt or related field preferred


Knowledge, Skills & Abilities:

  • Knowledge Of:
    • Working within Union guidelines
    • Operational characteristics, services and activities of public assembly facility
    • Knowledge of cleaning chemicals and equipment
    • Proper use and maintenance of hand and power tools related to job functions when fixing equipment
    • ADA, EEOC and OSHA issues
    • Principles of supervision and training
    • Fire and public safety regulations
    • Terminology used in entertainment and convention settings
    • Customer Service practices
    • Relevant federal, state, and local regulations
    • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software


  • Ability To:
    • Work effectively in a service oriented environment subject to frequently changing priorities
    • Work under high pressure in meeting urgent deadlines
    • Plan, direct, and evaluate the work of subordinates
    • Provide leadership to housekeeping personnel
    • Operate a wide variety of equipment including forklifts, scissor lifts, floor scrubbers, walk behind scrubbers, riding floor scrubbers and other vehicles as required
    • Operate a cardboard baler and trash compactor
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Ability to read, write and speak the English language and perform basic mathematical functions (add, subtract, multiply and divide).
    • Establish and maintain effective working relationships with staff, contractors and facility users
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days in a row


Essential Job Functions:

  • Provide supervision of services and personnel involved in custodial practices for the facility
  • Assist in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
  • Assist in establishing and monitoring work performance and safety standards
  • Select, train, motivate and evaluate housekeeping personnel
  • Provide or coordinate staff training and safety programs
  • Understand Union guidelines which include: working with employees to correct deficiencies; understanding the discipline and termination procedures; understanding Union seniority list when scheduling employees
  • Plan, direct, coordinate, and review the work plan for housekeeping personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures; identify and resolve challenges associated with the department
  • Ensure compliance with the departmental standards and reporting requirements
  • Plan, direct and coordinate the operational and custodial functions for the facility
  • Periodically conduct inventory and preventative maintenance of all equipment
  • Prepare payroll work sheets of personnel under functional jurisdiction
  • Maintain storage areas and equipment in designated areas in a neat and orderly manner
  • Maintain hazardous materials communication program, material safety data sheets and required records and permits as required
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
  • As directed, conduct a variety of industry related operational studies; recommend modifications to programs, policies, and procedures as appropriate; implement approved modifications
  • Attend internal meetings representing the Operations Department
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Help in operational maintenance of the changeovers from event set-up to the actual running of the event
  • Provide input and continuous monitoring of post cleaning practices to maximize the efficiency of the post clean and the reduction of man hours expended to complete the cleaning of the venue


Nonessential Job Functions:

  • Perform other duties as required


Intellectual/Social/Physical Demands & Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Intellectual/Social Demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in a certain time frame. This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


Physical Demands:

  • While performing the essential functions of job, employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to perform job functions, service clients and supervise staff; constantly communicates via telephone, email and in-person with clients and staff to exchange accurate information; occasionally lifts and/or moves heavy objects which can weigh up to 100lbs


Work environment:

  • The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.


Equipment generally used by staff in this work environment:

  • Mops, brushes, scrapers, brooms, motorized blowers, riding machines, walk behind machines, buffers and various mechanized equipment
  • Cleaning materials
  • Garbage containers, buckets and carts
  • Two-way radios



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