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Box Office: Box Office Management
ASSISTANT BOX OFFICE MANAGER - Liacouras Center at Temple University (Philadelphia, PA)

Company: Global Spectrum, L.P.

Reports to: Box Office Manager

Supervises: Part-Time Box Office Supervisors and Part-Time Ticket Sellers

The Assistant Box Office Manager is responsible for assisting all ticketing operations for the Liacouras Center as well as assists in managing the daily operation of the box office and any potential outlets. This position is also responsible for helping to account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. The Assistant Box Office Manager selects, trains, and supervises the staff of workers in providing good customer service and ticketing procedures.

Required Qualifications:
• Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field.
• 1 – 2 years increasing responsibility in Ticket Operations, preferably utilizing the Paciolan System.
• 1 – 2 years experience supervising staff
• 1 – 2 years experience in a Customer Service environment
• Strong Oral and Written Communication skills
• Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended number of days.

Job Duties and Responsibilities:
• Perform all Box Office Manager duties in the absence of the Box Office Manager.
• Manage staff and maintain all box office policies and procedures.
• Provide professional customer service to patrons and clients.
• Oversee all policies and procedures in relations to group orders/group sales.
• Oversee the maintenance and reporting of the AM monitor ticket scanners.
• Assist Box Office Manager in building all facets of events in the Paciolan Tickets system.
• Strong oral and written communication skills required, with the ability to interact with all levels of arena staff and clients in a professional manner.
• Responsible for cash handling and box office controls.
• Responsible for part time seller training, scheduling, supervision and payroll.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Process financial reconciliation such as daily reports, event settlements and monthly reports.
• Assist in the maintenance of marketing/trade/comp policies for all events.
• Establish and maintain professional working relationship with ticket sellers.
• Handle all box office duties for the Temple Performing Arts Center (TPAC) and other university events as requested.
• Extensive weekend and evening work required.
• Complete all duties with a customer service focus through teamwork and dedication to HYD principles
• Other responsibilities and duties as assigned.


Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s Degree from an accredited college or university with major course works in Marketing, Business Administration, Facility/Sports Management, or related field?

2. YES / NO: Do you have 1 - 2 years of box office/ticket operations experience, including supervisory responsibility?

3. YES / NO: Do you have experience with the Paciolan system?

4. To be considered, please list your salary requirements.

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