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Box Office: Box Office Management
BOX OFFICE MANAGER - Miami Beach Convention Center (Miami Beach, FL)

 

Job Title:  Box Office Manager

Company:  Global Spectrum

Department:  Finance

Facility:  Miami Beach Convention Center / Colony Theater

Reports to:  Director of Finance

FLSA:  Salaried - Exempt

 

BOX OFFICE MANAGER DUTIES (MBCC AND COLONY THEATER):

 

SUMMARY:

 

Oversees ticket sales and all aspects of box office operations for both the Miami Beach Convention Center and the Colony Theater and works within general policies and procedures under the direction of the Director of Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Manages the day-to-day operations of the box office for MBCC and the Colony Theater.

  • Maintains an effective working relationship in the department with a satisfactory customer service level at the box office windows.

  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.

  • Approve the Ticket Seller weekly schedule to ensure that the day and shift’s special needs and requirements are satisfied.

  • Builds and modifies all computer ticket events and issues computer access codes to facility management.

  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.

  • Monitors daily ticket sales for all upcoming events and communicates information to the Director of Finance and promoter representative.

  • Supervises the daily balancing of cash bank, receipts (cash and credit card), and complimentary ticket stubs from ticket sales.

  • Prepares and presents the final box office statement for settlement of each event.

  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.

  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.

  • Programs seating configurations and price schedules into computer ticketing system.

  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to request for service and assistance, able to work independently and handle most box office questions without assistance.

  • Verify seating manifest against actual show production.  Release seats to the public or reallocate seating assignments accordingly.

  • Works with Promoters, General Manager, Finance Director, Paciolan, Marketing Manager and Event Managers in establishing pricing and seating configuration for events from pre-contract through performance stages as well as coordinating all pertinent event information.

  • Handles weekly sales reports and remittances to computer ticket system company.

  • Prepares final box office reports for use on event settlements.

  • Prepares and submits a daily report of business transactions.

  • Other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES:

 

Manages the Box Office Supervisors, Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Global Spectrum’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

 

QUALIFICATIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree in related field preferred.
  • A minimum of five years supervisory experience in a public assembly facility in a box office setting required.
  • Knowledge of computer ticket system operations; Paciolan System preferred, but nor required.
  • Prior experience with season accounts, ticket renewals and pre-sales desired.
  • Prior experience with multi-day runs and events.

SKILLS AND ABILITIES:

  • Excellent math skills and the ability to accurately count tickets and cash.
  • Excellent customer service skills required.
  • Excellent interpersonal skills required.
  • Excellent computer skills required.
  • Excellent money handling ability/experience required.
  • Ability to interact with different levels of management as well as the ability to interact with clients in a professional manner.
  • Ability to prioritize tasks and work under pressure.
  • Ability to work erratic schedules, including weekends and holidays.

COMPUTER SKILLS:

To perform this job successfully, an individual should have extensive knowledge of computerized ticket systems (Paciolan preferred), MS Excel, MS Word, and be internet proficient.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

 No certifications are required.

 

PHYSICAL DEMANDS:

 

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Box Office Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Box Office Manager Job.

While performing the responsibilities of the Box Office Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

While performing the responsibilities of the Box Office Manager, these work environment characteristics are representative of the environment the Box Office Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Box Office Manager Job.

Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.

 

This job description portrays in general terms the type and level (s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.  The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the job description, in the company’s sole and absolute discretion.  Duties other than those expressly specified may be assigned from time to time.

 

 

Updated November 14, 2014

 

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Facility Operations/Security/Event Management: Security
SECURITY SHIFT SUPERVISOR - Miami Beach Convention Center (Miami Beach, FL)

 JOB DESCRIPTION

 

Job Title: Security Shift Supervisor

Company:  Global Spectrum

Department: Security

Facility:  Miami Beach Convention Center

Reports to: Security Manager

FLSA:  Hourly – Non Exempt

 

SUMMARY:

This position ensures that all security personnel on the assigned shift are performing their assigned job duties. Additional duties include patrolling all areas of property and parking lots, securing doors, ensuring the safety of all guests, employees and contract labor while on premises. This position secures property during the move in/out of trade shows, conventions or events, and performs the following duties personally or through subordinates:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conducts shifts briefings with staff providing necessary information.
  • Reviews department checklist and accounts for all equipment.
  • Coordinate building security with the various show promoters, exhibitors and sub-contractors working events at the facility
  • Liaison with the Miami Beach Police Department.
  • Assists in overseeing the security of all self parking lots and staffing of parking lot attendants during scheduled events.
  • Control all building keys issued, the installation of all building locks and all key work for the facility.
  • Maintain all building access including patron entry, show promoters and exhibitor move-in/move-out and employee entry.
  • Maintain all security equipment under control and report any irregularities or shortages.
  • Interacts with the public and all levels of management and fellow employees.
  • Secures the safety of all individuals on the premises.
  • Appropriately deals with “unruly “people.
  • Works with local Fire and Police departments to secure the details.
  • Other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees in the Security Department. Carries out supervisory responsibilities in accordance with Global Spectrum’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND EXPERIENCE:

  • High School diploma or G.E.D.; some college preferred.
  • Minimum of 1 years of supervisory experience in security field required.
  • Security experience in a public assembly facility highly desirable.

 

SKILLS AND ABILITIES:

  • Proficient in all phases of Security Control Systems and investigations to include dire safety procedures, bomb threats and evacuation in the event of an emergency.
  • Knowledgeable of the duties of subordinates and rules and regulations of the facility.
  • Clear police record and ability to qualify under existing State security guidelines.

COMPUTER SKILLS:

To perform this job successfully, the individual should have some computer knowledge.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Florida Class D license required.
  • Valid driver’s license required.

 

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Security Shift Supervisor Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Security Shift Supervisor Job.

While performing the responsibilities of the Security Shift Supervisor Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is constantly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

This position will require a considerable amount of walking, climbing, stooping, and possibly heavy lifting.
This position requires work in both indoor and outdoor settings.

It also may be subjected to adverse condition, including physical contact from hostile individuals.

 

WORKING CONDITIONS:

While performing the responsibilities of the Security Shift Supervisor Job, these work environment characteristics are representative of the environment the Security Shift Supervisor will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Security Shift Supervisor Job.

The Security Shift Supervisor works in indoor and outdoor work settings with mild to adverse exposure to environmental hazards.  The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the facility. The noise level in the work environment is usually mild to loud.

 

 

This job description portrays in general terms the type and level (s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.  The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the job description, in the company’s sole and absolute discretion.  Duties other than those expressly specified may be assigned from time to time.

 

            

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