EVENT SERVICES MANAGER - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
JOB TITLE: Event Services Manager
Reports to: Director of Event Services
Supervises: Exercises functional supervision over facility Banquet and Event Staff
Event Services Manager plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders. Provides support and assistance with Catering activities. Is active in the profitable management of concessions operations.
Communicate and meet with facility customers in advance of events and assist in determining event needs
Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff
Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.
Prepare pre-event cost estimates for facility customers
Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.
Develop event security and staffing plans for assigned events; submit requests for additional medical and security staff; supervise event staff during events
Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary
Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements
Answer questions and provide information to facility customers; conduct facility tours as needed
As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate
Assists in the overall effective management of Catering and Concession operations
Ensures total compliance with all alcohol service policies.
Generates employee schedules and verifies employee time.
Perform other duties as required
Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility
Graduate of IAAM Public Assembly Facility Management School or CMP preferred
Operational characteristics of event management
Customer Service practices
Crowd management and control techniques
Fire and public safety regulations
Basic understanding of food service practices
Basic understanding of A/V equipment and systems
Terminology used in entertainment and convention/conference settings
Relevant federal, state, and local regulations
Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
Valid food handlers certificate if required by state or county of venue
Valid Alcohol service permit if required by state of county of venue
Familiar with inventory cost control and menu planning
Cash handling abilities
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with staff, contractors and facility users
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.
Determines and prepares written report of event requirements
Prepares event estimate for client
Develops staffing plans and supervises event staff during events/evaluates event staff performance
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