BANQUET CAPTAIN - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
Reports to: Assistant General Manager & Director of Events
Supervises: Banquet Servers
The purpose of the position of the Banquet Captain is to oversee events (including weekend events), handle and delegate set-up and breakdown of function rooms and take care of the guest in a timely, courteous, efficient and customized manner. All functions are carried out to maintain an environment of teamwork. The Banquet Captain also acts as a liaison between the restaurant and hotel teams.
JOB DUTIES: (including to but not limited to)
Set-up and breakdown all function rooms.
Act as the contact person for the guest.
Act in a timely manner through whatever systems are currently used in the restaurant.
Hold pre-shift meeting reviewing BEO and reviewing a selected service standard.
Have client sign final banquet check.
Post final guest check in landmark or applicable POS system.
Coordinate guest experience with the kitchen (sous chef).
Knowledge of food and wine.
Open bottled wine for guests.
Bus and set tables, as needed.
Perform buffet set up (if necessary) and breakdown.
Communicate with support crew and management.
Resolve customer complaints about food quality or service.
Direct cleaning of dining areas to maintain sanitation standards.
Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are obeyed.
Communicate with supervisors, peers, or subordinates.
Guide, direct, and motivate subordinates.
Monitor events, materials, and surroundings.
Coordinate the work and activities of others.
Update and use job-related knowledge.
Schedule work and activities.
Evaluate information against standards.
Organize, plan, and prioritize work.
Document and record information.
Ability to follow written and verbal instructions.
Ability to make decisions and solve problems.
Ability to think creatively.
Perform other duties as assigned.
SPECIAL CHARACTERISTICS AND KNOWLEDGE:
Have a high level of social contact. Ability to work closely with staff and deal often with patrons.
Must be able to supervise, coach, and train employees.
Must be able to provide excellent service to all patrons.
General knowledge for the health and safety of patrons and staff.
Must be sure that all details of the job are performed and their work is accurate.
Must be constantly aware of changing events, such as staff or supply shortages.
Ability to express ideas clearly when speaking or in writing.
Ability to read and understand written information
Must be able to stand for extended periods of time.
Ability to speak clearly so that listeners may understand.
Must be able to make fast, simple, repeated movements of fingers, hands and wrists.
Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
Must be able to lift, push, pull or carry heavy objects.
Must be able to work nights and weekends.
May be asked to work unpredictable hours to fill for absent workers.
Often work 40 hours or more per week.
High school diploma or equivalent GED. Equivalent experience may be substituted.
DIRECTOR OF OPERATIONS - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
Reports to: General Manager and Assistant General Manager
Supervises: Operations Manager, Operations Supervisor and Operations Crew
To manage, supervise and coordinate the maintenance and operations of facilities, equipment, and grounds for the Conference Center; and provide highly responsible staff assistance to higher level management. Assist and coordinate activities, maintenance and staffing responsibilities with the operations team for Old Falls Street.
JOB DUTIES: (including but not limited to)
Assume management responsibility for all services and activities involved in the maintenance and operations of The Conference Center Niagara Falls/ Old Falls Street including HVAC, electrical, mechanical, plumbing equipment, custodial services, and grounds keeping.
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions.
Keeps cost records of work performed and makes cost estimates as requested.
Select, train, motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
Participate in the development and administration of the Operation Department Budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitor and approve expenditures; implement adjustments as necessary.
Provide responsible staff assistance to the facility director; prepare and present staff reports and other related correspondence.
Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to maintenance programs, crowd control, emergency procedures and operating policies and procedures as appropriate; conduct financial and physical feasibility studies for modifications and recommend best practices to General Manager. Maintain policies and procedures as needed.
Oversee the set-up of events; direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
Maintain Hazardous Materials Communication Program, material safety data sheets and required records.
Maintain knowledge of changes in pertinent federal, State and local regulations.
Verify the processing of employee time sheets/time clock and accounts for labor, material and utility costs by event and cost category.
Develop and maintain Capital Improvement Project reports and recommendations for the facility.
Attends internal meetings representing the operations department and represents the facility at external meetings as deemed necessary.
Develops and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
Organizes and executes training and safety programs for all CCNF/ OFS staff.
Interpret and apply administrative and departmental policies and procedures.
Communicate clearly and concisely both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Perform related duties and responsibilities as required
Assist with operational procedures, processes, and responsibilities as it relates to Old Falls Street
Responsibilities to include but are not limited to:
General building maintenance and cleaning (SOP and as scheduled)
Execution of room set-ups
Supervision of operations staff
Create and execute daily, weekly, monthly, quarterly and annual maintenance checklists and upkeep of log (Micromain).
Report to General Manager on daily and weekly activities, provide maintenance reports
Establish weekly staff scheduling
Attend weekly staff and production meetings
Maintain the cleanliness and organization of equipment and storage rooms
Be available during all major events to handle operations functions
Responsible for storage and equipment/supplies inventory
Motivate operations team and protect Conference Center and Global Spectrum’s interests and reputation by keeping up with service, cleanliness and image standards
Other duties as assigned
SPECIAL CHARACTERISTICS AND KNOWLEDGE:
Operational characteristics, services and activities of public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Principles and practices of budget preparation and control.
Principles of supervision, training and performance evaluation.
Pertinent Federal, State, and local laws, codes, and regulations.
Ability to work under high pressure and work irregular hours as dictated by programming.
Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, audio-visual, electrical, equipment, etc.
Knowledge of event presentation and event production needs.
Computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and Internet software
Associate’s degree in business, engineering or related field from an accredited college or university; or any additional related experience
Four years of increasingly responsible experience in building maintenance of a public assembly facility or related forum
DIRECTOR OF SPECIAL EVENTS - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
Reports to: General Manager & Asst. General Manager
To promote and create events for Old Falls Street; This individual will be highly creative, have a background in arts, music, dance and other multicultural facets of the event and festival industry. The role of this position is hands-on and often involves working as part of a team and leading that team. Event organizers must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail. They must work well under pressure, ensuring the smooth and efficient running of an event.
JOB DUTIES: (including to but not limited to)
Create, produce, book and coordinate events.
Work with Director of Marketing to develop and produce marketing and promotional materials.
Work with Director of Marketing Identify, recommend and solicit business and individuals for event sponsorships.
Develop and implement programs, policies and procedures on Old Falls street.
Actively recruit participants to events.
Research and cultivate volunteer programs for events.
Coordinate street activities and festivals with local businesses.
Communicate with Niagara Falls stakeholders, and also coordinate road closures with local businesses.
Coordinating staffing requirements and staff briefings.
Working with the marketing team to sell sponsorship/stand/exhibition space to potential exhibitors/partners.
Liaising with marketing and PR colleagues to promote the event;
Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
Overseeing the dismantling and removal of the event and clearing the venue efficiently.
Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).
Facilitate permitting policies and procedures for vendors
Make solicitation calls and send out mailings
Prepare reports, correspondence, memoranda, and agreements and forecast projections
Serve as a liaison with industry representatives, the City of Niagara Falls, local businesses, the general public and other conference center departments.
Communicate clearly and concisely, both orally and in writing.
Perform related duties and responsibilities as required.
Customer service practices.
Facility use contracts.
Fire and public safety regulations.
Food service practices and regulations.
Understanding of Cash Handling procedures.
SPECIAL CHARACTERISTICS AND KNOWLEDGE:
Multitask oriented, organized, and focused on customer service.
Strong organizational skills
Procedures, methods, and techniques of marketing and sales.
Modern office methods, procedures, and equipment.
Proficient knowledge of Word, Excel, Outlook and PowerPoint.
Two to four years of increasingly responsible event coordination, promotions and marketing experience preferably in a public assembly facility and/or with special events.
A Bachelors degree from an accredited college or university with major course works in marketing, business administration, or a related field, or a combination of education and experience.
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