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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF EVENT SERVICES - Conference Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

Company: Global Spectrum

Location: Conference Center Niagara Falls/Old Falls Street

Reports To: General Manager

Supervises: Conference Services/Event Managers, AV/IT Manager, Box Office Manager, Exhibitor Services Coordinator; Exercises functional supervision over facility Event Staff

Status: Full-Time; Salaried

SUMMARY:
The Director of Event Services is primarily responsible for overseeing all aspects of service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Conference/Event Services, Box Office and Exhibitor Services functions assuring the highest quality service program to assure rebooking of events. Director of Event Services provides highly responsible staff assistance to the General Manager.

PREFERRED QUALIFICATIONS
• Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility
• Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field; additional years of experience may be substituted for formal education
• Possession of, or ability to obtain a current CPR certificate

SPECIAL KNOWLEDGE, SKILLS & ABILITIES
• Public Assembly facility management
• Operational characteristics of events
• Principles and practices of conference/event services
• Needs of users of the facility
• Customer service practices
• Facility use contracts
• Fire and public safety regulations
• Food service practices and regulations
• Higher level of Food and Beverage management experience.
• A/V equipment and electronic systems in public assembly facilities
• Budget preparation and control
• Public Relations
• Terminology used in entertainment/convention/public assembly settings
• Relevant federal, state and local regulations
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software

RESPONSIBILITIES (including, but not limited to…)
• Supervise event activities for all facility events
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, operations and overall client satisfaction during events
• Recruit, interview, select, train, motivate and evaluate Conference Services Managers, Box Office Manager and Exhibitor Services Coordinator, AV/IT Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Conference Service Managers, Box Office Manager, Exhibitor Services Coordinator and AV/IT Manager
• Conducts regular physical inventories of Beverage items and supplies.
• Establishes controls to minimize food, beverage and supply waste and theft.
• Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles
• Monitors monthly to annual food and labor costs and monitors actual financial results, takes corrective action where necessary to ensure financial goals are met.
• Prepares required reports accurately and submits them on time.
• Assist the General Manager in planning, directing and managing the day-to-day operations of the Conference Center.
• Address and recommend action on personnel matters
• Consult with exhibit managers, promoters, conference representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Develop and implement programs, policies and procedures for the Conference Center
• In conjunction with (or in lieu of…) Director of Operations/Security, develop crowd management and event staffing plans and supervise event staff during events
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
• Assist sales managers in preparation of pre-booking cost estimates
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
• Prepare and present regular staff reports and other related correspondence
• Work with other department directors in a variety of tasks
• Develop or direct the development and preparation of comprehensive management reports and manuals
• Interpret and apply all relevant federal, state and local regulations
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Perform other duties as required

ACCOUNTABILITIES
• Operational characteristics, services and activities of conference/event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices
• Technical requirement, methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, current event booking or event management software, food service practices, and audio visual equipment
• Abide by operating standards outlined in catering policies and procedures manual
• Principles and practices of supervision, training and performance evaluation
• Proficient in the use of Microsoft Office applications and internet applications
• Communicate clearly and concisely in the English language, both orally and in writing
• Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

AUTHORITY
• Provide administrative and professional leadership and direction for all event related activities
• Plan, service, and supervise large events
• Recommend and implement goals, objectives, and practices for providing effective and efficient customer service

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you have 3+ years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility?

2. YES/NO: Have you earned a Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field?

3. To be considered, please list your salary requirement.

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