BANQUET CAPTAIN - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
Reports to: Assistant General Manager & Director of Events
Supervises: Banquet Servers
The purpose of the position of the Banquet Captain is to oversee events (including weekend events), handle and delegate set-up and breakdown of function rooms and take care of the guest in a timely, courteous, efficient and customized manner. All functions are carried out to maintain an environment of teamwork. The Banquet Captain also acts as a liaison between the restaurant and hotel teams.
JOB DUTIES: (including to but not limited to)
Set-up and breakdown all function rooms.
Act as the contact person for the guest.
Act in a timely manner through whatever systems are currently used in the restaurant.
Hold pre-shift meeting reviewing BEO and reviewing a selected service standard.
Have client sign final banquet check.
Post final guest check in landmark or applicable POS system.
Coordinate guest experience with the kitchen (sous chef).
Knowledge of food and wine.
Open bottled wine for guests.
Bus and set tables, as needed.
Perform buffet set up (if necessary) and breakdown.
Communicate with support crew and management.
Resolve customer complaints about food quality or service.
Direct cleaning of dining areas to maintain sanitation standards.
Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are obeyed.
Communicate with supervisors, peers, or subordinates.
Guide, direct, and motivate subordinates.
Monitor events, materials, and surroundings.
Coordinate the work and activities of others.
Update and use job-related knowledge.
Schedule work and activities.
Evaluate information against standards.
Organize, plan, and prioritize work.
Document and record information.
Ability to follow written and verbal instructions.
Ability to make decisions and solve problems.
Ability to think creatively.
Perform other duties as assigned.
SPECIAL CHARACTERISTICS AND KNOWLEDGE:
Have a high level of social contact. Ability to work closely with staff and deal often with patrons.
Must be able to supervise, coach, and train employees.
Must be able to provide excellent service to all patrons.
General knowledge for the health and safety of patrons and staff.
Must be sure that all details of the job are performed and their work is accurate.
Must be constantly aware of changing events, such as staff or supply shortages.
Ability to express ideas clearly when speaking or in writing.
Ability to read and understand written information
Must be able to stand for extended periods of time.
Ability to speak clearly so that listeners may understand.
Must be able to make fast, simple, repeated movements of fingers, hands and wrists.
Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
Must be able to lift, push, pull or carry heavy objects.
Must be able to work nights and weekends.
May be asked to work unpredictable hours to fill for absent workers.
Often work 40 hours or more per week.
High school diploma or equivalent GED. Equivalent experience may be substituted.
EVENT SERVICES MANAGER - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)
JOB TITLE: Event Services Manager
Reports to: Director of Event Services
Supervises: Exercises functional supervision over facility Banquet and Event Staff
Event Services Manager plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders. Provides support and assistance with Catering activities. Is active in the profitable management of concessions operations.
Communicate and meet with facility customers in advance of events and assist in determining event needs
Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff
Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.
Prepare pre-event cost estimates for facility customers
Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.
Develop event security and staffing plans for assigned events; submit requests for additional medical and security staff; supervise event staff during events
Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary
Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements
Answer questions and provide information to facility customers; conduct facility tours as needed
As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate
Assists in the overall effective management of Catering and Concession operations
Ensures total compliance with all alcohol service policies.
Generates employee schedules and verifies employee time.
Perform other duties as required
Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility
Graduate of IAAM Public Assembly Facility Management School or CMP preferred
Operational characteristics of event management
Customer Service practices
Crowd management and control techniques
Fire and public safety regulations
Basic understanding of food service practices
Basic understanding of A/V equipment and systems
Terminology used in entertainment and convention/conference settings
Relevant federal, state, and local regulations
Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
Valid food handlers certificate if required by state or county of venue
Valid Alcohol service permit if required by state of county of venue
Familiar with inventory cost control and menu planning
Cash handling abilities
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with staff, contractors and facility users
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.
Determines and prepares written report of event requirements
Prepares event estimate for client
Develops staffing plans and supervises event staff during events/evaluates event staff performance
Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)
If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.