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Current available jobs that best match niagara:

Facility Operations/Security/Event Management: Food/Beverage Management
BANQUET CAPTAIN - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)


   Reports to: Assistant General Manager & Director of Events

   Supervises: Banquet Servers


The purpose of the position of the Banquet Captain is to oversee events (including weekend events), handle and delegate set-up and breakdown of function rooms and take care of the guest in a timely, courteous, efficient and customized manner. All functions are carried out to maintain an environment of teamwork. The Banquet Captain also acts as a liaison between the restaurant and hotel teams.

JOB DUTIES: (including to but not limited to)

  • Oversee events.
  • Set-up and breakdown all function rooms.
  • Act as the contact person for the guest.
  • Act in a timely manner through whatever systems are currently used in the restaurant.
  • Hold pre-shift meeting reviewing BEO and reviewing a selected service standard.
  • Have client sign final banquet check.
  • Post final guest check in landmark or applicable POS system.
  • Coordinate guest experience with the kitchen (sous chef).
  • Handle telephone.
  • Knowledge of food and wine.
  • Open bottled wine for guests.
  • Bus and set tables, as needed.
  • Perform buffet set up (if necessary) and breakdown.
  • Communicate with support crew and management.
  • Resolve customer complaints about food quality or service.
  • Direct cleaning of dining areas to maintain sanitation standards.
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are obeyed.
  • Communicate with supervisors, peers, or subordinates.
  • Guide, direct, and motivate subordinates.
  • Monitor events, materials, and surroundings.
  • Coordinate the work and activities of others.
  • Update and use job-related knowledge.
  • Schedule work and activities.
  • Evaluate information against standards.
  • Organize, plan, and prioritize work.
  • Document and record information.
  • Ability to follow written and verbal instructions.
  • Ability to make decisions and solve problems.
  • Ability to think creatively.
  • Perform other duties as assigned.


  • Have a high level of social contact.  Ability to work closely with staff and deal often with patrons.
  • Must be able to supervise, coach, and train employees.
  • Must be able to provide excellent service to all patrons.
  • General knowledge for the health and safety of patrons and staff.
  • Must be sure that all details of the job are performed and their work is accurate.
  • Must be constantly aware of changing events, such as staff or supply shortages.
  • Ability to express ideas clearly when speaking or in writing.
  • Ability to read and understand written information


  • Must be able to stand for extended periods of time.
  • Ability to speak clearly so that listeners may understand.
  • Must be able to make fast, simple, repeated movements of fingers, hands and wrists.
  • Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
  • Must be able to lift, push, pull or carry heavy objects.
  • Must be able to work nights and weekends.
  • May be asked to work unpredictable hours to fill for absent workers.
  • Often work 40 hours or more per week.
  • High school diploma or equivalent GED. Equivalent experience may be substituted.

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Facility Operations/Security/Event Management: Event Operations/Management
EVENT SERVICES MANAGER - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

JOB TITLE:              Event Services Manager

Reports to:                 Director of Event Services

Supervises:                 Exercises functional supervision over facility Banquet and Event Staff


Event Services Manager plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders.  Provides support and assistance with Catering activities.  Is active in the profitable management of concessions operations. 


  • Communicate and meet with facility customers in advance of events and assist in determining event needs

  •  Supervise operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff

  • Coordinate facility events with exclusive and outside service contractors including food & beverage, audio/visual, telecommunications, decorators, etc.

  • Prepare pre-event cost estimates for facility customers

  • Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events.

  • Develop event security and staffing plans for assigned events; submit requests for additional medical and security staff; supervise event staff during events

  • Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

  • Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements

  • Answer questions and provide information to facility customers; conduct facility tours as needed

  • As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

  • Assists in the overall effective management of Catering and Concession operations

  • Ensures total compliance with all alcohol service policies. 

  • Generates employee schedules and verifies employee time. 

  • Perform other duties as required


  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field

  • Minimum of three (3) years of increasingly responsible experience in event management or conference services with a conference center, hotel or other multi-purpose public assembly facility

  • Graduate of IAAM Public Assembly Facility Management School or CMP preferred


Knowledge Of:

  • Operational characteristics of event management

  • Customer Service practices

  • Crowd management and control techniques

  • Fire and public safety regulations

  • Basic understanding of food service practices

  • Basic understanding of A/V equipment and systems

  • Terminology used in entertainment and convention/conference settings

  • Relevant federal, state, and local regulations

  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

  • Valid food handlers certificate if required by state or county of venue

  • Valid Alcohol service permit if required by state of county of venue

  • Familiar with inventory cost control and menu planning

  • Cash handling abilities

Ability To:

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days


  • Plan and monitor event activities to ensure smooth running, efficient events and maximum customer satisfaction.


  • Determines and prepares written report of event requirements

  • Prepares event estimate for client

  • Develops staffing plans and supervises event staff during events/evaluates event staff performance

  • Directs service contractors


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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

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