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Facility Operations/Security/Event Management: Food/Beverage Management
BANQUET CAPTAIN - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

REPORTING RELATIONSHIP:

   Reports to: Assistant General Manager & Director of Events

   Supervises: Banquet Servers

SUMMARY:

The purpose of the position of the Banquet Captain is to oversee events (including weekend events), handle and delegate set-up and breakdown of function rooms and take care of the guest in a timely, courteous, efficient and customized manner. All functions are carried out to maintain an environment of teamwork. The Banquet Captain also acts as a liaison between the restaurant and hotel teams.
 



JOB DUTIES: (including to but not limited to)

  • Oversee events.
  • Set-up and breakdown all function rooms.
  • Act as the contact person for the guest.
  • Act in a timely manner through whatever systems are currently used in the restaurant.
  • Hold pre-shift meeting reviewing BEO and reviewing a selected service standard.
  • Have client sign final banquet check.
  • Post final guest check in landmark or applicable POS system.
  • Coordinate guest experience with the kitchen (sous chef).
  • Handle telephone.
  • Knowledge of food and wine.
  • Open bottled wine for guests.
  • Bus and set tables, as needed.
  • Perform buffet set up (if necessary) and breakdown.
  • Communicate with support crew and management.
  • Resolve customer complaints about food quality or service.
  • Direct cleaning of dining areas to maintain sanitation standards.
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are obeyed.
  • Communicate with supervisors, peers, or subordinates.
  • Guide, direct, and motivate subordinates.
  • Monitor events, materials, and surroundings.
  • Coordinate the work and activities of others.
  • Update and use job-related knowledge.
  • Schedule work and activities.
  • Evaluate information against standards.
  • Organize, plan, and prioritize work.
  • Document and record information.
  • Ability to follow written and verbal instructions.
  • Ability to make decisions and solve problems.
  • Ability to think creatively.
  • Perform other duties as assigned.

SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Have a high level of social contact.  Ability to work closely with staff and deal often with patrons.
  • Must be able to supervise, coach, and train employees.
  • Must be able to provide excellent service to all patrons.
  • General knowledge for the health and safety of patrons and staff.
  • Must be sure that all details of the job are performed and their work is accurate.
  • Must be constantly aware of changing events, such as staff or supply shortages.
  • Ability to express ideas clearly when speaking or in writing.
  • Ability to read and understand written information

QUALIFICATIONS:

  • Must be able to stand for extended periods of time.
  • Ability to speak clearly so that listeners may understand.
  • Must be able to make fast, simple, repeated movements of fingers, hands and wrists.
  • Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
  • Must be able to lift, push, pull or carry heavy objects.
  • Must be able to work nights and weekends.
  • May be asked to work unpredictable hours to fill for absent workers.
  • Often work 40 hours or more per week.
  • High school diploma or equivalent GED. Equivalent experience may be substituted.

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Facility Operations/Security/Event Management: Event Operations/Management
DIRECTOR OF SPECIAL EVENTS - Conference & Event Center Niagara Falls/Old Falls Street (Niagara Falls, NY)

REPORTING RELATIONSHIPS:

            Reports to:  General Manager & Asst. General Manager

            Supervises: N/A

SUMMARY:

To promote and create events for Old Falls Street; This individual will be highly creative, have a background in arts, music, dance and other multicultural facets of the event and festival industry. The role of this position is hands-on and often involves working as part of a team and leading that team. Event organizers must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail. They must work well under pressure, ensuring the smooth and efficient running of an event.

JOB DUTIES: (including to but not limited to)

  • Create, produce, book and coordinate events.
  • Work with Director of Marketing to develop and produce marketing and promotional materials.
  • Work with Director of Marketing Identify, recommend and solicit business and individuals for event sponsorships.
  • Develop and implement programs, policies and procedures on Old Falls street.
  • Actively recruit participants to events.
  • Research and cultivate volunteer programs for events.
  • Coordinate street activities and festivals with local businesses.
  • Communicate with Niagara Falls stakeholders, and also coordinate road closures with local businesses.
  •  Coordinating staffing requirements and staff briefings.
  •  Working with the marketing team to sell sponsorship/stand/exhibition space to potential exhibitors/partners.
  • Liaising with marketing and PR colleagues to promote the event;
  • Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
  • Overseeing the dismantling and removal of the event and clearing the venue efficiently.
  • Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).
  • Facilitate permitting policies and procedures for vendors
  • Make solicitation calls and send out mailings
  • Prepare reports, correspondence, memoranda, and agreements and forecast projections
  • Serve as a liaison with industry representatives, the City of Niagara Falls, local businesses, the general public and other conference center departments.
  • Communicate clearly and concisely, both orally and in writing.
  • Perform related duties and responsibilities as required.
  • Customer service practices.
  • Facility use contracts.
  • Fire and public safety regulations.
  • Food service practices and regulations.
  • Understanding of Cash Handling procedures.

SPECIAL CHARACTERISTICS AND KNOWLEDGE:

  • Multitask oriented, organized, and focused on customer service.
  • Strong organizational skills
  • Procedures, methods, and techniques of marketing and sales.
  • Modern office methods, procedures, and equipment.
  • Proficient knowledge of Word, Excel, Outlook and PowerPoint. 

QUALIFICATIONS:

  • Two to four years of increasingly responsible event coordination, promotions and marketing experience preferably in a public assembly facility and/or with special events.
  • A Bachelors degree from an accredited college or university with major course works in marketing, business administration, or a related field, or a combination of education and experience.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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