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Facility Operations/Security/Event Management: Event Guest Relations
DIRECTOR, EVENT SERVICES & TICKETING - Owensboro Convention Center (Owensboro, KY)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

SUMMARY: Responsible for the overall coordination of all events of held at the Owensboro Convention Center. Provides professional client services support in the planning, organization and management of all events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through conclusion, by performing personally or through subordinates the following duties.

RESPONSIBILITIES:

  • Directs and supervises the Event Services Department and supervises all Event Services staff
  • Directs and supervises non-technical event operations including but not limited to, set-up,  housekeeping and changeover.
  • Oversees the activities of employees engaged in providing event coordination and management, telecommunications, technical support, audio-visual services, event security, fire regulation compliance, exhibitor services, box office, and overall client satisfaction during all events at the Owensboro Convention Center.
  • Oversee Box Office Manager and work schedule, maintains and tracks Box Office archives including event records, sales statistics, Box Office deposit and Journal activity archives; develops systems for easily accessing this information as needed.
  • Be able to successfully plan, market and sell our ticketing platform to other venues, festivals, etc.
  • Meets and consults with client groups to plan and organize assigned meetings and/or events
  • Coordinates activities with the various service contractors for assigned meetings and/or events.
  • Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures
  • Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
  • Knowledge of food and beverage menus and menu options.
  • Responsible for communicating event details to all required internal and external contacts to ensure events are effectively coordinated to meet and exceed customer expectations.
  • Prepares cost estimates and monitors final billing.
  • Provides clear, concise, and timely communication of detailed requirements to operational departments. Leads by example and works scheduled events to ensure client satisfaction.
  • Oversees all aspects of facility operations related to events.
  • Monitors and supervises facility set-up when necessary.
  • Serves as primary liaison between clients and facility departments during all phases of planning the event, during the event and closing the event.
  • Produces event orders, reports, diagrams outlining event requirements concerning facilities, equipment, FF&E, catering needs, etc.
  • Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
  • Follows-up on all client requests, concerns, and problems
  • In conjunction with other venue departments, ensures all event requirements have been implemented according to Spectra quality standards. Works with all Dept. staff and others to resolve any outstanding issues.
  • Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
  • Ensures customer satisfaction throughout event planning process and during event.
  • Prepares departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated show expenses when requested.
  • Prepares reports of monthly event activities for submission to the General Manager.
  • Develops standard operating procedures for the Event Services Department and monitors their compliance.
  • Interprets and applies all relevant federal, state and local life safety regulations
  • Serves as Event Producer for in-house events such as Cork & Cuisine, 4th Fest, and Air Show
  • Maintains positive employer/employee relations and labor relations. Assists with employee development and coach’s department personnel to work to full potential. Recognizes employees who meet or exceed expected levels of performance. Identifies corrective action procedure needs for employees whose performance or conduct does not meet required levels. Conduct performance appraisals.
  • Other duties and additional venue(s) may be assigned.

Supervisory Responsibilities: Supervises Event Managers in accordance with Spectra’s human resources policies and procedures and all applicable laws (including Affirmative Action) to include appraising performance, disciplining employees in conjunction with Human Resources, and addressing complaints and resolving problems. During event hours, directly oversees all operations and departments as related to the event.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

  • Bachelor's degree (B. A.) from four-year college or university
  • 3 to 5 years related experience in management in a public assembly facility, convention hotel, or other industry-related organization. Or equivalent combination of education and experience.
  • Box office supervisory experience in a similar environment strongly preferred.
  • Strong orientation towards hospitality/guest experience.

Skills and Abilities

  • Excellent organizational, planning and interpersonal skills
  • Good written and verbal skills
  • Ability to prioritize multiple projects
  • Demonstrate problem-solving and communication skills
  • Supervisory experience preferred
  • Professional presentation, appearance and work ethic.

Computer Skills

  • To perform this job successfully, an individual should have knowledge of computers and basic computer programs.
  • Event Management software skills desired. 

Other Skills and Abilities

  • Ability to work under limited supervision and to interact with all levels of staff including management
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing for 8-10 hours or greater as required.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Owensboro Convention Center (Owensboro, KY)

PLEASE NOTE* After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.

SUMMARY: The Event Manager provides professional client services support in the planning, organization, set-up and management of assigned events within the facility, and monitoring the logistics of these events, supervises and coordinates the activities of building staff engaged in event set-ups, strikes and resets within the facility.

RESPONSIBILITIES:

  • Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, security, ticketing, etc. to ensure event runs as requested.
  • Directs, supervises Event Services Staff, to include Ushers, Ticket Takers, Security Personnel, EMT’s, F&B & Guest Service Personnel, and outside contractors/3rd party vendors.
  • Initiate and distribute required paperwork to communicate client requirements to appropriate facility Departments.
  • Ensures facility rules, regulations, policies and procedures are enforced and adhered to.
  • Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves operations problems and complaints.
  • Assists in inventory, order and maintenance of Event Services equipment.
  • Prepares work-orders, event lay-outs, and post event notes for each event.
  • Provide clear, concise, and timely communication of directives to department staff.
  • Inspects completed work for conformance to standards.
  • Observe and submits maintenance request orders for repairs and damages.
  • Act as point of contact for events and provide clients with updates as necessary for each event.
  • Monitor the compliance of standard operating procedures of the Event Services Department.
  • Work with relevant departments to ensure the prompt invoicing of clients.
  • Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
  • Abides by all Human Resources Policies and Procedures.
  • Serves as Manager on Duty as required.
  • Other event related duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Requirements:

  • Bachelor’s degree in Management, Business, or related field, plus (2) two years of managerial experience in a customer service sector or equivalent combination of education and experience.
  • Work independently exercising judgment and initiative with minimal supervision.
  • Maintain an effective working relationship with employees and others encountered through the course of employment.
  • Excellent organizational, planning, and interpersonal skills.
  • Good oral, written and computer skills.
  • Ability to prioritize multiple projects.
  • Ability to demonstrate problem-solving and communication skills.
  • Organize and prioritize work to meet deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Remain flexible and adjust to situations as they occur.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, MS Word.
  • Must be able to stand or walk for the duration of the shift and must be able to carry and lift according to industry standards.
  • Supervisory experience required.
  • Ability to work long and irregular hours that may vary to functions and may be include day, evening, weekends and holidays.
  • Professional presentation, appearance and work ethic.

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

Apply for this position


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