Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - Owensboro Convention Center (Owensboro, KY)
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Responsible for overall management, promotion, and operation of two facilities, including purchasing, policy formulation, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations. Provides direction to each department as needed, through each department’s director.
Manage Sales, Marketing, Building Operations, Event and Ticketing Services, Security, Finance/Administration, Food & Beverage, and Parking for the Convention Center.
Develop relationships and interact with service providers, clients and promoters
Pursue and create programming and booking opportunities at both Convention center and arena properties.
Provide cost analysis for operations as it relates to facility management
Manage capital projects and coordinate efforts to reduce costs
Actively pursue new business and sponsorship opportunities
Develop and implement sales and marketing programs
Stays on top of trends and practices that provide efficiency to the overall venue
Other duties and responsibilities as assigned
An undergraduate degree from an accredited college or university in Business/Hospitality Management or related field or equivalent experience.
Min. 5 years management experience in Convention Center, Arena or Hotel
Strong leadership skills
Demonstrated knowledge of facility operations, budget preparation and personnel management
Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
Ability to express ideas clearly in both oral and written communication
Superior Sales and Marketing skills
Strong working knowledge of Excel, PowerPoint, Word, and general computer skills
Strong oral and written communication skills
Possession of, or ability to obtain, a valid drivers’ license
Essential Job Functions:
Taking an active role in preparing the Annual Plan and Budget
Preparing monthly projections
Reviewing operating and capital budgets and finances
Communicate any legal issues swiftly to Corporate legal
Set SMART goals for myself and the team
Reviewing Pace Reports and forecasting revenue and expenses
Having monthly Finance Calls with Corporate
Plan, direct and evaluate the work of subordinates
Provide leadership for all personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions
Implement plans to support overall organizational objectives
Establish and maintain effective working relationships with staff, contractors and facility users
Complete all duties with a customer service focus through teamwork
Review as needed the advancement of events/shows, preparation of the building
Participate in other team meetings as available
Review and assist as needed with the completion of post-show event settlements
Investigate and resolve complaints in a professional manner ensuring customer satisfaction
Communicate with Contract Client on weekly basis
Assure review of emergency planning procedures
Remain involved and participate with the community
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.
Position requires constant attention to precise details and accuracy of specified standards
Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.
This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc;
Employee must be able to move around the venue to both prior to, during and after events to provide feedback to staff.
Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time.
The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.
Work schedules will be very flexible, including long nights, early mornings, weekends and holidays as needed