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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - Palm Beach County Convention Center (West Palm Beach, FL)

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Overview:

The Event Manager is the liaison between the show manager/client and all building operations staff and contractors. After the contract is signed for an event, the Event Manager works directly with the client to provide any needs from the facility. In addition, the Event Manager makes certain that all building policies and procedures are followed in preparing for and implementing the event. When the event is in the building, the Event Manager runs the show, making certain that the client’s needs are met and any building or safety issues are addressed immediately. The Event Manager is the PBCCC staff member with whom the client will have the most contact before, during and after the event; and it is imperative that service is a priority with the position. It is important that the Event Manager can anticipate potential problems and in all cases, be solution oriented so that the client can achieve the most important result – a successful show. The Event Manager is the first and last staff member the client sees during the event; and the quality of service a client receives is the best sales tool for a return visit.

Responsibilities:

  • Meet with facility clients prior to events and assist in determining event needs; schedule related staff; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, housekeeping, maintenance, security and parking personnel.
  • Prepare diagrams, instructions, set-up requirements and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events.
  • Inform local entities of event schedule and necessary services (i.e.; police, fire department, medical personnel).
  • Prepare written cost estimates to clients based on potential operational costs during the course of the event; coordinate and settle event financials.
  • Serve as a facility representative at assigned events by enforcing facility policies and procedures; identify and resolve event problems and public complaints.
  • Supervise and coordinate the operations of Exhibitor Services.
  • Identify and resolve event related concerns.
  • Attend various weekly scheduled building meetings.
  • Extensive weekend, evening, and holiday work required.
  • Extensive and Primary weekend, evening, late night and holiday work is required.
  • Perform related duties and responsibilities as required.

Qualifications:

  • Minimum of four years increasing responsibility in Event Management.

  • Bachelor’s degree from an accredited college or university with major course works in Event management, event planning, marketing, business administration, hospitality management or a related field.
  • Proficient in use of Microsoft Word & Excel
  • History working in Ungerboeck and Meeting Matrix a plus
  • Ability to work a flexible schedule, including nights, weekends and select holidays, in addition to traditional business hours
  • Ability to work a vastly flexible schedule is required, including many late nights, weekends, overnights and select holidays, in addition to traditional business hours.

EOE/ DFWP

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