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Facility Operations/Security/Event Management: Event Operations/Management
EVENT MANAGER - University of Phoenix Stadium (Glendale, AZ)

Company: Global Spectrum

Reports To: Director of Event Services

SUMMARY:
The event manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; as well as oversee event related event staffing and interact with local public safety officials to ensure events run smoothly; be responsible for and ensure overall customer and lessee satisfaction and experience


JOB DUTIES (including, but not limited to):

  • Meet with facility clients prior to events and assist in determining event needs; Consult with exhibit managers, promoters, meeting planners and others concerning physical set-up needs and other requirements for assigned areas
  • Review of all contracts and budgets for assigned events
  • Coordination of all production elements of assigned events for appropriate staffing levels including security, guest services, housekeeping, operations, engineering, catering, box office, parking, communications, audio visual, police, and EMS
  • Prepare CAD diagrams, instructions, set-up requirements and supporting documentation for each event and distribute to appropriate staff
  • Work with the clients chosen decorator to insure floor plans are to fire code and building guidelines
  • Submit relevant floor plans and stamped drawings to the fire marshal’s office for events and serve as the liaison for the client.
  • Present event previews/reviews in weekly interdepartmental event planning meetings
  • Inspect facilities to ensure they are being maintained properly for events and ensure compliance with applicable fire, building and safety codes
  • Act as the manager on duty for assigned events. There is an expectation the event manager will also assist with event coverage on other events not assigned to him or her as needed
  • Assist Sales Department with prospective client site tours and prepare written cost estimates for events
  • Prepare settlement documentation to the finance department for billing of services and equipment rental charges. Review and approve final billing to facility users prior to release of invoice
  • Attend offsite events and/or work a tradeshow booth for the stadium or stadium sponsored events
  • Expected to work all mega events including NFL games or mega team events, Fiesta Bowl, Soccer, Motorsports and concerts
  • Interpret and apply all relevant federal, state and local regulations
  • Assist with the HAYD “How are You Doing” customer service and Tour programs as needed
  • Routinely serve as Manager on Duty, serving as a facility representative
  • Perform other duties as required
  • Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a faced paced high pressure environment
  • A passion for the event business!

SPECIAL KNOWLEDGE & ABILITIES:

Knowledge Of:

  • Multipurpose public assembly facility management
  • Operations and production characteristics of event management/mega events
  • Needs of users of large public assembly facilities
  • Crowd management and control techniques
  • Customer Service practices
  • Principles of supervision
  • Facility use contracts
  • Fire and public safety regulations including emergency procedures
  • A/V equipment and electronic systems in administering public assembly facilities
  • Terminology used in entertainment, consumer and tradeshow settings
  • Relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database and presentations. Experience with Auto Cad is preferred

Ability To:

  • Plan, service, and supervise large events
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.


PREFERRED QUALIFICATIONS

Experience:

  • Three (3+) years of increasingly responsible event management experience in a convention center or other multi-purpose public assembly facility..
  • Strong background and direct experience in production, management and operations of consumer shows, tradeshows, meetings, social events/banquets, graduations and mega events such as concerts and sporting events.

Education / Training:

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management or other related field
  • Additional years of experience may be substituted for formal education

Licenses or Certificates:

  • Possession of, or ability to obtain a current CPR certificate
  • Possession of, or ability to obtain a Arizona driver’s license

 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 3+ years of increasingly responsible event management experience in a convention center or other multi-purpose public assembly facility?

2. YES / NO: Have you earned a bachelor’s degree or better from an accredited college or university?

3. YES / NO: Do you have experience with Auto Cad?

4. To be considered, please list your salary requirements.

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