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Facility Operations/Security/Event Management: Security
24 HOUR SECURITY - PPL Center (Allentown, PA)

JOB DESCRIPTION

Job Title:                    24 Hour Security

Company:                  Global Spectrum

Location:                    PPL Center (Allentown, PA)

Reports to:                 Director of Operations/ Operations Manager

Supervises:                 No

Status:                        Part Time; Hourly; Non-Exempt

SUMMARY:                

The 24 Hour Security is responsible for providing a safe environment within the Arena and insuring its integrity.

QUALIFICATIONS:    

-Effective oral communication and writing skills in the English language

-Ability to interact with staff and outside vendors on a professional basis

 -Must have a earned a high school diploma or equivalent GED

-Previous Security experience preferred

-Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

JOB FUNCTIONS:     

-Report in at the Security Office 15 minutes prior to the start of shift in the proper uniform of the day.

-Observe and report everything that happens on your shift to the Director of Operations/ Operations Manager.

-Provide accurate information regarding incidents.

-Walk premises to insure building is secure.

-Respond to all problems as dispatched by Director of Operations/ Operations Manager.

-Work with Building staff, employees and guests on a daily basis.

-Review Post Orders and Read File on a regular basis.

-Check bags for contraband.

-Perform three (3) probe tours on each shift to insure integrity of arena.

-Accompany building tours throughout building and allow access to certain restricted areas.                 -Ensure that no one in the group wanders astray.

-Lock and unlock doors as requested by Director of Operations/ Operations Manager.

-Work in cooperation with other security persons as a security team.

-Handle situations in a professional manner.

-Report directly to the Security Office during any fire/evacuation event.

-Perform all other duties as assigned by your supervisor.

EOE. DFWP.

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Facility Operations/Security/Event Management: Event Operations/Management
DOCK MASTER - PPL Center (Allentown, PA)

JOB DESCRIPTION

Job Title:                    Dock Master

Company:                  Global Spectrum

Location:                    PPL Center (Allentown, PA)

Reports to:                 Director of Operations/ Operations Manager

Supervises:                 No

Status:                        Part Time; Hourly; Non-Exempt

SUMMARY:                

The Dock Master is responsible for the shipping and receiving for the Arena Block.   

QUALIFICATIONS:    

-Prior Shipping & Receiving exp. Preferred

-Ability to work 8 am to 4 pm, with occasional evenings depending on late deliveries

-Excellent interpersonal skills and verbal and written communication skills in the English language

-Demonstrated ability to function in a fast-paced, high-pressure environment

JOB FUNCTIONS:     

-Responsible for all shipping and receiving for the Arena Block

-Complete daily log of items received and distributed

-Responsible for inventory and maintaining adequate levels of operations storage room

-All other duties and responsibilities as assigned

 

EOE. DFWP.

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Sales & Marketing: Ticket Sales
GROUP SALES MANAGER - PPL Center (Allentown, PA)

Reports to: Director of Marketing

Summary:
The Group Sales Manager is responsible for daily operations promoting group ticket sales to applicable events, including sales calls and making client appointments. This position is accountable for actively prospecting, managing, and maintaining group sales accounts and relationships in order to sell group tickets for family shows, sporting events, concerts, and other special events.

Job Functions:
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Group Sales programs and activities
• Develop and implement all aspects of sales plans for family shows and selected events
• Plan and coordinate theme night promotions, dinner packages and special events for corporate executives, businesses, fans, and all applicable customers
• Manage the creation and implementation of sales related collateral pieces on an event by event basis
• Responsible for contributing to the continuing development of Group Sales Department and creation of new revenue streams and cultivating relationship with new business
• Handle day-to-day group sales operations: fielding inbound calls, conducting outbound call blocks, and scheduling off site meetings with clients
• Process all group ticket orders via Paciolan system
• Track and manage daily, weekly, monthly sales reports
• Serve as the liaison with promoters on group sales plans, budgets and event settlements
• Perform other duties and responsibilities as assigned

Qualifications:
• Bachelor’s degree preferred; equivalent work experience will be considered
• Minimum 1 year sales experience preferred, preferably in sports/entertainment
• Ability and willingness to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days to meet sales goals
• Demonstrated proficiency with Microsoft Office, CRM and ticketing systems

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a bachelor’s degree from an accredited college university in a related field?

2. YES / NO: Do you have 1+ year of sales experience in sports/entertainment with an arena, convention center, hotel or other similar public assembly facility?

3. YES / NO: Are you capable of working nights, weekends, and certain holidays as required, in addition to normal business hours?

4. YES / NO: Do you have experience with CRM and ticketing systems? Please list programs.

5. To be considered, please list your salary requirement.

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Information Technology: Computer Information Systems
SENIOR APPLICATIONS SPECIALIST - Paciolan Inc. (Irvine, CA)

Paciolan is seeking a Senior Applications Specialist to provide technical support, troubleshooting and answering customer questions on function and usage of Paciolan products.  The ideal candidate will possess strong product knowledge across the product suite as well as expanding knowledge of customers’ business requirements.  In addition, this role will provide support on complex application issues.

 

What the job involves:

  • Perform front-line phone support approximately 40% of the time, receiving customer calls and resolving issues over the phone;  the remaining time will be spent performing complex back-line phone support as related to resolving customers’ application questions in areas of product usage, and product functionality 
  • Assist and mentor Application Specialists
  • Identify data issues, identify requested support tasks as billable work to ensure that revenue is collected for billable services, and provide data editing as necessary
  • Written abilities are necessary to produce documentation for knowledge base and customer use, to develop clear and concise test programs to ensure quality results for customer use, and to develop functional form specifications to submit to the programming department
  • Manage assigned internal projects to include presentations and conducting general in-house training classes
  • Strive to maintain a positive attitude in all situations, effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution
  • Aid in the process of product development and the quality assurance of product enhancements and/or beta testing of new product software when necessary

What is required of you:

  • Demonstrated ability to interact with customers and resolve application issues; related ticket industry experience a plus
  • 2-3 years experience in customer service and/or professional service
  • Thorough understanding of the business operation of a ticket office including balancing procedures, reporting, settlement, and cyclical processing
  • Successful track record in building relationships with customers, diligence in resolving customer application issues and willingness to jump in and tackle issues
  • Excellent written and verbal communication, problem solving skills, and ability to work well on a team
  • Capability to resolve complex product application problems and perform billable work
  • Excellent customer service, communication, analytical and interpersonal skills are essential 
  • Ability to work under moderate supervision in an interrupt-driven environment
  • Solid keyboard skills and desktop application proficiency
  • Strong working knowledge of Paciolan’s t.Res and t.Fund products; solid understanding of underlying data structure across product suite.
  • Availablity to provide “after-hours” support periodically
  • Some travel may be required for onsite support and/or training

Skills that are a plus!

  • Related Bachelor’s degree preferred
  • Experience with AIX, UNIX or similar operating systems and specific experience with Universe database
  • General knowledge of computer hardware, printers and networks
  • Database analysis and report writing experience beneficial

Apply directly online at paciolan.com/careers  EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have 2-3 years experience in customer service and/or professional service?

2. Yes or No: Do you have the availablity to provide “after-hours” support periodically?

3. Yes or No: Do you have excellent written and verbal communication, problem solving skills, and ability to work well on a team?

4. To be considered, please list your salary requirements.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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