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Facility Operations/Security/Event Management: Grounds Crew/Turf Management
GROUNDS STAFF - PPL Park (Chester, PA)

Entity: Global Spectrum @ PPL Park – Philadelphia Union (Chester, PA)

Reports to: Sports Turf Manager



The responsibilities are to comply with the daily orders of the Sports Turf Manager pertaining to game and/or practice field maintenance and operations, which may include soccer, football, rugby, lacrosse, and concert events. This position will at times require moving from stadium operations to practice field maintenance.


Essential Functions:

  • Perform daily responsibilities of game field at PPL Park and practice site that include mowing, irrigation, fertilizing, pesticide applications, field painting, cultural turfgrass practices, equipment operation and maintenance, and snow removal.

  • The department may require holiday, weekend and evening work.

  • Scout game field, stadium, and exterior grounds for problems and report issues to stadium management.

  • Assure the necessary event equipment (goals, benches, etc.) is set up and in good working condition.

  • Assist in the seasonal maintenance of the equipment fleet and ensure the proper maintenance is performed as needed in a timely manner.

  • Perform other duties as assigned

Knowledge, Skills and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities:

  • Demonstrate experience in maintaining athletic fields or landscaping maintenance.

  • Knowledge of sports turf grasses and how they are maintained.

  • Knowledge of turf equipment, tools and pesticide usage.

  • Knowledge of techniques in planting and maintaining trees and shrubs suited to the area location.

  • Knowledge of supervisory principles and practices.

  • Ability to work effectively with people from culturally diverse backgrounds.

  • Ability to perform physical tasks such as: lifting and carrying up to 50 pounds, climbing stairs, ladders, etc. and pulling tarps.

  • Must have a valid driver’s license.

  • Strong written and oral skills with the intent to communicate with technical staff and administration.


Salary: DOE


Close Date: September 30th, 2014


Start Date: Immediately


Send Resumes To:

                                  John Torres

                                 One Stadium Dr.

                                 Chester, PA 19013


Due to the nature of the sports and entertainment industry, the employee may be required to work varying schedules (weekends/holidays) to reflect the business needs of the company.

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Information Technology: IT Database Management/Services
IT APPLICATIONS SPECIALIST - Wells Fargo Center (Philadelphia, PA)

Job Title:                    IT APPLICATIONS SPECIALIST

Entity:                         Spectrum Arena, LP

Dept:                         Information Technology

Reports To:               Director, IT Operations

Location:                   Wells Fargo Center, Philadelphia PA

Supervises:               N/A

Status:                      Full-Time; Salaried; Exempt



Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. Business units include The Philadelphia Flyers, The Wells Fargo Center, The Flyers Skate Zone as well as Global Spectrum (venue management), Ovations (food and beverages) and Paciolan (ticketing).  Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Family of Companies.



The Application Specialist will serve as the Primary IT contact for the support of enterprise applications. They will operate as the technical liaison between various stakeholders with in the business units and the technology group in the effort to identify opportunities to utilize technology and improve business processes. The ideal Application Specialists will posses a strong sense of urgency, have the ability to operate on a number of varied projects simultaneously. This position requires someone with strong communications skills and the ability to build and maintain strong business partnerships.


Job Responsibilities

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitate new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develop and maintain internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Work with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partner with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promote excellence in quality and customer service through work performed individually or as part of a team.

  • Communicate application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Map system functionality and use to policies.

  • Other duties and responsibilities as assigned


Core Competencies

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and OneComcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.


Education and Technical Experience

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.

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Graphic / Video / Multi-Media Design: Audio/Video Editing and Production
IT/AV MANAGER - PPL Center (Allentown, PA)


Job Title:                    IT/AV Manager

Company:                  Lehigh Valley Phantoms

Location:                    PPL Center (Allentown, PA)

Reports to:                 VP of Finance & Director of Operations

Supervises:                 Yes

Status:                        Full-Time; Salaried; Exempt



This position shall provide media services for the facility including video production, audio, and digital signage if applicable as well as oversee all IT functions of the facility.



- Minimum 1 - 2 years of related experience in Technologies Support in a public assembly venue.

- Proficient in the use of personal computer software including Microsoft Office applications, event management software and Internet proficiency.

- Bachelor’s degree from an accredited college or university with major coursework in a related field required.

- Must be able to work regular business hours as well as evenings, weekends, holidays and events as required.

- Must demonstrate excellent customer service, listening and communication skills.

- Ability to prioritize and handle multiple assignments under tight deadlines.

- Experience with specialized training and in technical services area a must

- Demonstrated knowledge of supervisory skills and principles

- Solid knowledge of Microsoft operating systems



- Oversee a part-time staff during events for video board, sound system and LED ribbon

- Work with show staff in facilitating house video production.

- Consult with clients regarding audio visual and IT needs and changes.

- Support building phone systems.

- Oversee repair and maintenance of all in-house installed IT, audio systems and digital signage.

- Maintain video equipment and control room.

- Set up, operate, troubleshoot, and tear down audio visual equipment for conventions, concerts, stage productions, speeches meetings, social functions and a variety of other events and performances.

- Ensure all IT and phone needs of each event are met

- Maintain the Troubleshoot internet connections and ISPs

- Maintain buildings RF/Cable systems

- Ensure prompt service to all employees with all needs, troubleshooting and on-site technology

- Set expectations with all Event Managers concerning IT and phone request for events

- Connect route and distribute telecommunication and internet services to client meeting spaces throughout the facility as requested by clients

- Provide technical advising to other departments.

- Work with Marketing Department to produce event specific audiovisual marketing materials.

- Operate outside rented or client provided equipment.

- Recommend audio visual equipment and services to accommodate clients’ needs.

- Perform both preventative and corrective maintenance to all in-house audio visual equipment and make technical recommendations for improvement as needed.

- Work with staff and clients in the pre-event planning stages of events.

- Recommend new services and equipment to be state of the art and heighten revenue.

- Recommend appropriate staffing coverage and work flow for booked events.

- Assume additional responsibilities helping with Operations and Events as needed.

- Perform other duties as assigned


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Sales & Marketing: Marketing

Title:                                     Marketing Manager

Company:                           Global Spectrum

Location:                             PPL Park

Reports to:                         General Manager

Supervises:                        None

Status:                                  TBD

EEO:                                       Yes



·         Bachelor’s Degree in Business, Marketing, Hospitality/Sports Management or a related field

·         Minimum of one (1) marketing or promotions experience, preferably with an arena, convention center, hotel, pro team, or similar work environment

·         Strong written and oral communications skills in the English language

·         Proficient computer skills in MS Office applications

·         Team player who is a creative and proactive problem solver

·         Must be able to work flexible hours including nights, weekends and select holidays, in addition to traditional business hours, as required


Job Functions:  

·         Assist staff with projects involving research and design

·         Actively participate in brainstorming sessions

·         Negotiate, close and implement media, promotional partner, and sponsorship deals for all non-Philadelphia Union events

·         Create and implement grassroots marketing plans

·         Create and implement marketing and sales campaigns to maximize event awareness and exposure

·         Organize marketing & sales presentations

·         Develop promotions and day of event activities

·         Develop brochures and collateral materials


Nonessential Job Functions:

·         Perform other duties and responsibilities as required.


Intellectual/Social, Physical Demands and Work Environment:


The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Intellectual/Social demands:

·         While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


Physical demands:

·         While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.


Work environment:

·         The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.



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Information Technology: Computer Information Systems

Paciolan is seeking a Senior Applications Specialist to provide technical support, troubleshooting and answering customer questions on function and usage of Paciolan products.  The ideal candidate will possess strong product knowledge across the product suite as well as expanding knowledge of customers’ business requirements.  In addition, this role will provide support on complex application issues.


What the job involves:

  • Perform front-line phone support approximately 40% of the time, receiving customer calls and resolving issues over the phone;  the remaining time will be spent performing complex back-line phone support as related to resolving customers’ application questions in areas of product usage, and product functionality 
  • Assist and mentor Application Specialists
  • Identify data issues, identify requested support tasks as billable work to ensure that revenue is collected for billable services, and provide data editing as necessary
  • Written abilities are necessary to produce documentation for knowledge base and customer use, to develop clear and concise test programs to ensure quality results for customer use, and to develop functional form specifications to submit to the programming department
  • Manage assigned internal projects to include presentations and conducting general in-house training classes
  • Strive to maintain a positive attitude in all situations, effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution
  • Aid in the process of product development and the quality assurance of product enhancements and/or beta testing of new product software when necessary

What is required of you:

  • Demonstrated ability to interact with customers and resolve application issues; related ticket industry experience a plus
  • 2-3 years experience in customer service and/or professional service
  • Thorough understanding of the business operation of a ticket office including balancing procedures, reporting, settlement, and cyclical processing
  • Successful track record in building relationships with customers, diligence in resolving customer application issues and willingness to jump in and tackle issues
  • Excellent written and verbal communication, problem solving skills, and ability to work well on a team
  • Capability to resolve complex product application problems and perform billable work
  • Excellent customer service, communication, analytical and interpersonal skills are essential 
  • Ability to work under moderate supervision in an interrupt-driven environment
  • Solid keyboard skills and desktop application proficiency
  • Strong working knowledge of Paciolan’s t.Res and t.Fund products; solid understanding of underlying data structure across product suite.
  • Availablity to provide “after-hours” support periodically
  • Some travel may be required for onsite support and/or training

Skills that are a plus!

  • Related Bachelor’s degree preferred
  • Experience with AIX, UNIX or similar operating systems and specific experience with Universe database
  • General knowledge of computer hardware, printers and networks
  • Database analysis and report writing experience beneficial

Apply directly online at  EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have 2-3 years experience in customer service and/or professional service?

2. Yes or No: Do you have the availablity to provide “after-hours” support periodically?

3. Yes or No: Do you have excellent written and verbal communication, problem solving skills, and ability to work well on a team?

4. To be considered, please list your salary requirements.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

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