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Information Technology: IT Database Management/Services
IT APPLICATIONS SPECIALIST - Wells Fargo Center (Philadelphia, PA)

Job Title:                    IT APPLICATIONS SPECIALIST

Entity:                         Spectrum Arena, LP

Dept:                         Information Technology

Reports To:               Director, IT Operations

Location:                   Wells Fargo Center, Philadelphia PA

Supervises:               N/A

Status:                      Full-Time; Salaried; Exempt


Comcast-Spectacor is the Philadelphia-based sports and entertainment firm, which has established itself as a leader in the sports management industry, providing high quality sports and entertainment to millions of fans around the world. The company operates in 46 of the 50 United States with a growing international presence.  In total there are 3,000+ full-time employees and 15,000+ part-time, seasonal employees. Business units include The Philadelphia Flyers, The Wells Fargo Center, The Flyers Skate Zone as well as Global Spectrum (venue management), Ovations (food and beverages) and Paciolan (ticketing).  Comcast-Spectacor provides a unique and excellent opportunity for its teams, as well as its facilities, to utilize the relationships in the Comcast Family of Companies.


The Application Specialist will serve as the Primary IT contact for the support of enterprise applications. They will operate as the technical liaison between various stakeholders with in the business units and the technology group in the effort to identify opportunities to utilize technology and improve business processes. The ideal Application Specialists will posses a strong sense of urgency, have the ability to operate on a number of varied projects simultaneously. This position requires someone with strong communications skills and the ability to build and maintain strong business partnerships.

Job Responsibilities

  • Works with business leaders to identify business requirements and identify ways to improve business processes and leverage new technology to improve productivity, reduce costs, better serve the customer, or increase revenues.

  • Facilitate new system and application launches including communications, training and change management efforts.

  • Assesses malfunctions of software applications for the purpose of determining appropriate actions to maintain operations.

  • Develop and maintain internal relationships with primary users of key application systems such as accounting, payroll, etc.

  • Work with systems providers to install software (e.g. operation system updates, patches, specialty application software, etc.) for upgrading and improving computer systems.

  • Partner with the help desk team to ensure the team is informed and educated on changes before employees have the opportunity to submit tickets on the system.

  • Promote excellence in quality and customer service through work performed individually or as part of a team.

  • Communicate application function/policy changes to managers and team members in order to ensure accurate knowledge of said application.

  • Map system functionality and use to policies.

  • Other duties and responsibilities as assigned

Core Competencies

  • Drive commitment to an organizational change that embraces a renewed commitment to culture, corporate goals, and OneComcast-Spectacor.

  • Strong use of core project management tactics, templates, communications strategies, etc.

  • Conduct needs assessments across various departments and functions of the organization to understand key issues/opportunities, establish an appropriate sense of urgency, and drive execution.

  • Influence, engage and rally stakeholders with superior facilitation, negotiation and presentation skills.

  • Possess personal qualities of integrity, credibility, and commitment to setting others up for success and keeping the customer front and center in all decision making.

  • Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

  • Ability to mentor team members and build team knowledge, capabilities, skill sets.

  • Demonstrated customer service and user-advocacy skills.

Education and Technical Experience

  • Bachelor’s degree from an accredited college/university in a related field or commiserate experience.

  • Minimum of 5 years support experience in a technical business partner/customer facing role, with direct interaction with business leaders.

  • A+ certification preferred.

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Graphic / Video / Multi-Media Design: Audio/Video Editing and Production
IT/AV MANAGER - PPL Center (Allentown, PA)


Job Title:                    IT/AV Manager

Company:                  Lehigh Valley Phantoms

Location:                    PPL Center (Allentown, PA)

Reports to:                 VP of Finance & Director of Operations

Supervises:                 Yes

Status:                        Full-Time; Salaried; Exempt


This position shall provide media services for the facility including video production, audio, and digital signage if applicable as well as oversee all IT functions of the facility.


- Minimum 1 - 2 years of related experience in Technologies Support in a public assembly venue.

- Proficient in the use of personal computer software including Microsoft Office applications, event management software and Internet proficiency.

- Bachelor’s degree from an accredited college or university with major coursework in a related field required.

- Must be able to work regular business hours as well as evenings, weekends, holidays and events as required.

- Must demonstrate excellent customer service, listening and communication skills.

- Ability to prioritize and handle multiple assignments under tight deadlines.

- Experience with specialized training and in technical services area a must

- Demonstrated knowledge of supervisory skills and principles

- Solid knowledge of Microsoft operating systems


- Oversee a part-time staff during events for video board, sound system and LED ribbon

- Work with show staff in facilitating house video production.

- Consult with clients regarding audio visual and IT needs and changes.

- Support building phone systems.

- Oversee repair and maintenance of all in-house installed IT, audio systems and digital signage.

- Maintain video equipment and control room.

- Set up, operate, troubleshoot, and tear down audio visual equipment for conventions, concerts, stage productions, speeches meetings, social functions and a variety of other events and performances.

- Ensure all IT and phone needs of each event are met

- Maintain the Troubleshoot internet connections and ISPs

- Maintain buildings RF/Cable systems

- Ensure prompt service to all employees with all needs, troubleshooting and on-site technology

- Set expectations with all Event Managers concerning IT and phone request for events

- Connect route and distribute telecommunication and internet services to client meeting spaces throughout the facility as requested by clients

- Provide technical advising to other departments.

- Work with Marketing Department to produce event specific audiovisual marketing materials.

- Operate outside rented or client provided equipment.

- Recommend audio visual equipment and services to accommodate clients’ needs.

- Perform both preventative and corrective maintenance to all in-house audio visual equipment and make technical recommendations for improvement as needed.

- Work with staff and clients in the pre-event planning stages of events.

- Recommend new services and equipment to be state of the art and heighten revenue.

- Recommend appropriate staffing coverage and work flow for booked events.

- Assume additional responsibilities helping with Operations and Events as needed.

- Perform other duties as assigned


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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

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