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Information Technology: IT Database Management/Services

Applications Specialist

The Applications Specialist provides technical support, troubleshooting and answers customer questions on function and usage of Paciolan products.  The ideal candidate will possess strong product knowledge across the product suite as well as expanding knowledge of customers’ business requirements.  In addition, this role will provide client support on application issues.

What the job involves:

  • Perform front-line phone support approximately 50% of the time, receiving customer calls and resolving issues over the phone;  the remaining time will be spent performing back-line phone support as related to resolving customers’ application questions in areas of product usage, and product functionality 
  • Identify data issues, identify requested support tasks as billable work to ensure that revenue is collected for billable services, and provide data editing as necessary
  • Written abilities are necessary to produce documentation for knowledge base and customer use, to develop clear and concise test programs to ensure quality results for customer use, and to develop functional form specifications to submit to the programming department
  • Strive to maintain a positive attitude in all situations, effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution
  • Aid in the process of product development and the quality assurance of product enhancements and/or beta testing of new product software when necessary

What is required of you:

  • 1-2 years experience in Paciolan customer service and/or professional service or industry experience
  • Successful track record in building relationships and interacting with customers, diligence in resolving customer application issues and willingness to jump in and tackle issues
  • Excellent written and verbal communication, problem solving skills, and ability to work well on a team

  • Capability to resolve product application problems and perform billable work
  • Excellent communication, analytical and interpersonal skills are essential 
  • Solid keyboard skills and desktop application proficiency
  • Availablity to provide “after-hours” support periodically
  • Some travel may be required for onsite support and/or training

Skills that are a plus!

  • Related Bachelor’s degree preferred
  • Paciolan Ticketing Software
  • Event Day Management
  • Database analysis and report writing experience

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Graphic / Video / Multi-Media Design: Audio/Video Editing and Production
IT/AV MANAGER - PPL Center (Allentown, PA)


Job Title:                    IT/AV Manager

Company:                  Lehigh Valley Phantoms

Location:                    PPL Center (Allentown, PA)

Reports to:                 VP of Finance & Director of Operations

Supervises:                 Yes

Status:                        Full-Time; Salaried; Exempt


This position shall provide media services for the facility including video production, audio, and digital signage if applicable as well as oversee all IT functions of the facility.


- Minimum 1 - 2 years of related experience in Technologies Support in a public assembly venue.

- Proficient in the use of personal computer software including Microsoft Office applications, event management software and Internet proficiency.

- Bachelor’s degree from an accredited college or university with major coursework in a related field required.

- Must be able to work regular business hours as well as evenings, weekends, holidays and events as required.

- Must demonstrate excellent customer service, listening and communication skills.

- Ability to prioritize and handle multiple assignments under tight deadlines.

- Experience with specialized training and in technical services area a must

- Demonstrated knowledge of supervisory skills and principles

- Solid knowledge of Microsoft operating systems


- Oversee a part-time staff during events for video board, sound system and LED ribbon

- Work with show staff in facilitating house video production.

- Consult with clients regarding audio visual and IT needs and changes.

- Support building phone systems.

- Oversee repair and maintenance of all in-house installed IT, audio systems and digital signage.

- Maintain video equipment and control room.

- Set up, operate, troubleshoot, and tear down audio visual equipment for conventions, concerts, stage productions, speeches meetings, social functions and a variety of other events and performances.

- Ensure all IT and phone needs of each event are met

- Maintain the Troubleshoot internet connections and ISPs

- Maintain buildings RF/Cable systems

- Ensure prompt service to all employees with all needs, troubleshooting and on-site technology

- Set expectations with all Event Managers concerning IT and phone request for events

- Connect route and distribute telecommunication and internet services to client meeting spaces throughout the facility as requested by clients

- Provide technical advising to other departments.

- Work with Marketing Department to produce event specific audiovisual marketing materials.

- Operate outside rented or client provided equipment.

- Recommend audio visual equipment and services to accommodate clients’ needs.

- Perform both preventative and corrective maintenance to all in-house audio visual equipment and make technical recommendations for improvement as needed.

- Work with staff and clients in the pre-event planning stages of events.

- Recommend new services and equipment to be state of the art and heighten revenue.

- Recommend appropriate staffing coverage and work flow for booked events.

- Assume additional responsibilities helping with Operations and Events as needed.

- Perform other duties as assigned


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Administration/General Management: Receptionist/Switchboard



Job Title:                    Receptionist

Reports To:                General Manager, Director of Operations, Director of Events 

FLSA Status:              Full Time Hourly; Non Exempt

EEO Status:                Administrative Support Worker


SUMMARY:   Represents PPL Park as initial contact for prospective clients and the general public both on the phone and in person. Receptionist will also assist guests with event information and or route necessary calls to appropriate personnel.


ESSENTIAL FUNCTIONS (including, but not limited to...):

  • Answer incoming calls to PPL Park

  • Assist with guest or client questions as needed

  • Create Event Summary packet for General Manager

  • Distribute staffing schedules

  • Log all deliveries

  • Open and distribute all mail

  • Log incoming checks

  • File pay checks/distribute on payday

  • Manage lost and found

  • Collect, distribute and log employment applications

  • Create directional signage for events

  • Maintain master event resume binder

  • Perform filing or other office related work

  • Collects and inputs all Guest Services availability sheets

  • Create Guest Service brief sheets

  • Keep meeting minutes

  • Other duties as assigned

  • Assist department heads as needed scheduling part-time staff including phone calls and email.


  • High School diploma or GED preferred

  • Adhere to company policies and procedures

  • Ability to work independently and remain flexible in role

  • Ability to work in a high pressure, fast paced environment

  • Ability to multi task

  • Exceptional customer service skills—outgoing and friendly personality required

  • General knowledge of Microsoft Word, Excel and Outlook


  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Employee is frequently required to sit; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, stoop, kneel, crouch or crawl; talk and hear.; occasionally climb stairs and  balance. Employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

  • The duties of this position are performed primarily in doors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.



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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

If you would like to be notified of positions in the future with Comcast-Spectacor and its entities, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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