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Box Office: Box Office Management
BOX OFFICE MANAGER - PPL Center (Allentown, PA)

Company: Global Spectrum

Venue: PPL Center – Allentown, PA

Reports to: General Manager; Asst. General Manager

Status: Full-Time; Salaried; Exempt


Summary:

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

Qualifications:

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Familiarity with ticketing software
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control

Job Functions:

• Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity tickets requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention
• Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan, direct, and evaluate the work of others
• Provide leadership for Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Comprehend and make inferences from written sales materials
• Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays
• Exercise confidentiality and integrity upon handling personal and financial customer information
• Perform other duties as assigned.

 

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 2 - 4 years of increasingly responsible box office/ ticketing experience?

2. YES / NO: Have you earned a Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field?

3. To be considered, please list your salary requirement or range.

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Facility Operations/Security/Event Management: Engineering
CHIEF ENGINEER - PPL Center (Allentown, PA)

Company: Global Spectrum

Location: PPL Center, Allentown, PA

Reports to: Director of Operations

Supervises: Engineers

Status: Full Time


Qualifications:

 

• Minimum of 4-5 years management experience in general maintenance & repair of HVAC, Electrical, Plumbing and related building systems, and knowledge of Ice refrigeration.
• College degree and/or specialized training in the building maintenance of HVAC or related building systems.
• Familiarity with OSHA requirements.
• Possession of an electrical license is highly desirable
• Knowledge of boilers, chillers, refrigeration and ice making helpful.
• Willingness and desire to work nights and weekends as required

Essential Job Functions:
 

• Assume management responsibility for all services and activities involved in the maintenance and operations of the PPL Center including HVAC, electrical, mechanical, plumbing, chillers, refrigeration, ice making, boilers and associated equipment.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Participate in the development and administration of the Operation budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Oversee the central utility plant operation; coordinate facility arrangements with concessionaires and vendors; direct and monitor the work of contractors, engineers, and architects on building projects.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety date sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Develop and maintain an accurate record keeping system.

Nonessential Job Functions:

• Perform related duties and responsibilities as required

 

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
 

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
 

• While performing the essential functions of the job, employee is frequently required to stand, walk, crouch; and sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 65 pounds, work in high places on ladders and motorized lift equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus; constantly communicates with staff, vendors and other to exchange accurate information.

Work Environment:
 

• The noise level in the work environment is usually minimal to moderate during non-events and moderate to loud during events.


EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you 4+ years of management experience in general maintenance & repair of HVAC, Electrical, Plumbing and related building systems?

2. YES / NO: Do you have knowledge of ice refrigeration?

3. To be considered, please list your salary requirement (you must list a dollar figure or range).

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Sales & Marketing: Marketing
DIRECTOR OF MARKETING - PPL Center (Allentown, PA)

Company: Global Spectrum, L.P.

Location: PPL Center (Allentown, PA)

Status: Full-Time; Salary; Exempt

Reports To: General Manager

Summary:
The Director of Marketing is responsible for the promotion of concerts, sporting events, conventions and shows within the facility, while developing creative marketing campaigns that promote public/community awareness. He/she is responsible for maintaining relationships with media partners, and ensuring fulfillment of contracts while overseeing the media buying and billing process. This individual will manage, supervise and coordinate all the activities of the Marketing department to reach budget goals and generate revenue for the facility. The Director of Marketing will implement marketing plans, manage event advertising budgets and promotions and ensure successful sales for events.

Qualifications:

•Bachelor's degree from an accredited college/university with major coursework in marketing, public relations, business administration or other related field
•Minimum of 5 years of increasingly responsible experience in sales and/or marketing required, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
•Knowledge of marketing and advertising/sponsorship program development
•Knowledge of public relations
•Knowledge of website maintenance
•Demonstrated proficiency in Microsoft Office applications and word processing
•Familiarity with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop
•Familiarity with media buying and promotions
•Strong verbal and written communication skills, interpersonal skills, and organizational skills
•Proven leadership skills

Job Functions:

•Ensure the development, implementation and reconciliation of comprehensive marketing programs
•Ensure the development, maintenance and coordination of advertising/sponsorship opportunities
•Plan, organize, lead and control public relations efforts for the facility
•Negotiate advertising and media-related sponsorship agreements
•Develop, edit and issue press releases
•Analyze challenges, identify alternative solutions, project consequences of proposed actions and make decisions in support of organizational objectives
•Communicate clearly and concisely in the English language, both orally and in writing
•Establish and maintain positive, cooperative working relationships with contacts and co-workers
•Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
•Explore non-traditional marketing opportunities for the facility and its events
•Negotiate deals and contracts successfully
•Develop, monitor and evaluate annual marketing budget
•Create, prepare and implement advertising and promotional plans for booked events
•Recruit, interview, select, train, motivate and evaluate event staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
•Develop, monitor and evaluate annual marketing budget; set and manage achievement of department objectives
•Liaise with promoters to market the facility
•Negotiate and maintain promotional partnerships with corporate partners
•Develop, direct, coordinate and review the strategic plan for providing marketing services
•Plan and negotiate all paid TV, radio, print and outdoor advertising for various marketing campaigns
•Communicate daily with media partners, promoters and entrtainment agencies to maintain cooperative, positive relationships
•Track, analyze and compare event sales information
•Work directly with other departments to implement campaigns
•Manage event settlement packets, including collecting invoices, coding and creating a back-up packet
•Develop collateral, including fliers, newsletters, websites, posters, postcards and email blasts
•Manage day-to-day promotions and event activities
•Provide direction to Group Sales and/or Ad Sales with regard to events
•Manage public relations for the facility and events
•Work directly with promoters for upcoming events to ensure success and customer satisfaction
•Plan meetings to negotiate and research advertising mediums
•Secure advertising deals and oversee implementation
•Coordinate team efforts with other departments to implement marketing ideas/tasks
•Oversee grassroots program and collateral created
•Maintain and monitor a solid media relations program, including the creation of media releases and the coordination of interviews and media requests for information on the event, facility or staff
•Create marketing plans for events being promoted at the facility in conjunction with a promoter, or on behalf of the facility
•Mentor staff in the department to assist in their development
•Promote HYD culture and principles within department and facility
•Perform all other duties as required

EOE, DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes or No: Do you have at least a minimum of 5 years of increasingly responsible experience in sales and/or marketing required, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility?

2. Yes or No: Do you have a College degree/diploma with major coursework in marketing, public relations, business administration or other related field?

3. Yes or No: Can you demonstrate a knowledge of marketing and advertising/sponsorship program development or public relations?

4. To be considered, please list your salary requirements.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

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