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Sales & Marketing: Ticket Sales
GROUP SALES MANAGER - PPL Center (Allentown, PA)

Summary: The Group Sales Manager is responsible for daily operations promoting group ticket sales to applicable events, including sales calls and making client appointments. This position is accountable for actively prospecting, managing, and maintaining group sales accounts and relationships in order to sell group tickets for family shows, sporting events, and other special events.


  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Group Sales programs and activities
  • Develop and implement all aspects of sales plans for family shows and selected events
  • Plan and coordinate theme night promotions, dinner packages and special events for corporate executives, businesses, fans, and all applicable customers
  • Manage the creation and implementation of sales related collateral pieces on an event by event basis
  • Responsible for contributing to the continuing development of the Group Sales Department and creation of new revenue streams and cultivating new business relationships
  • Handle day-to-day group sales operations including fielding inbound calls, conducting outbound call blocks, and scheduling off site meetings with clients
  • Process all group ticket orders via Spectra Ticketing system
  • Track and manage daily, weekly, monthly sales reports
  • Serve as the liaison with promoters on group sales plans, budgets and event settlements
  • Make outbound calls daily (60-100) with customers/new clients prospecting new business
  • Perform other duties and responsibilities as assigned


  • Bachelor’s degree preferred; equivalent work experience will be considered
  • Minimum 1 year sales experience preferred, preferably in sports/entertainment
  • Ability and willingness to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days to meet sales goals
  • Demonstrated proficiency with Microsoft Office, CRM and ticketing systems

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