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Administration/General Management: General Management/Profit & Loss
ASSISTANT GENERAL MANAGER / DIRECTOR OF SALES & MARKETING - Pueblo Convention Center (Pueblo, CO)

Company: Global Spectrum

Reports to: General Manager

Supervises: Oversees all Director and Departmental GS staff, along with GM, and Directly Supervises Sales and Marketing Managers

Summary:

The Assistant General Manager/Director of Sales and Marketing works closely with the General Manager in planning, directing and managing the day-to-day operations of the facility utilizing initiative and independent judgment. This includes, but is not limited to, sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.
 

This employee will also ensure the sales and marketing team at the facility meet all individual and departmental sales goals for sponsorship revenue, seat revenue and group sales revenue. This position is responsible for overseeing and training all marketing and sales staff, as well as actively selling to help realize all sales goals.
Supervision is exercised over professional staff that directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs

Qualifications:

• Minimum of five (5) years increasing responsibility in professional public assembly facility operations management experience
• Minimum of five (5) years increasingly responsible sales and/or marketing experience for a convention center, major hotel or other similar public assembly facility, including supervisory responsibility.
• Minimum of two (2) years direct supervisory experience at the Director level
• Bachelor’s Degree or better from an accredited college or university in Public Assembly Facility Management, Hospitality Management, Business Administration, Marketing, or a related field (Other combinations of experience and education that meet these requirements may be substituted)
• CMP, CFE, Oglebay graduate or other industry recognized designations are preferred
• Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
• Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
• Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements
• Excellent organizational skills, customer service skills, and inter-personal skills
• Knowledge of relevant ticketing software preferred
• Strong PC and data processing skills; working knowledge of MS Word, Excel, and database management software
• Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations
• Ability to work event nights, weekends and holidays as required.

Job Functions:

• Assist the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;
• Recruit, select, lead, motivate and evaluate staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Address and recommend actions on all personnel matters
• Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Develop and implements programs, policies, and procedures for the facility
• Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, telecommunications, a/v)
• Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)
• Participate and lead various interdepartmental project groups, special projects, and task forces
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Represent the General Manager as needed at various meetings.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Sales & Marketing programs and activities.
• Assume management responsibility for all services and activities of the Sales and Marketing Division including the scheduling and booking of all facility events; and the signage/sponsorship opportunities within the facility including vendor packages, sales materials, proposals, sales calls and contracts.
• Plan, direct, coordinate, and review the work plan for providing marketing, booking and sales services.
• Participate in the development and administration of the annual budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements
• Direct and plan promotional projects and coordinate focused marketing programs; develop strategies for new markets and clients.
• Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities.
• Oversee the development of all facility advertising and marketing materials; analyze facility rental rates, schedules, and labor rates and modify as necessary.
• Finalize all booking arrangements; prepare contracts; negotiate rental and other rates as required.
 

EOE, DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you have 5+ years of increasing responsibility in professional public assembly facility operations management?

2. YES / NO: Do you have 5+ years of increasingly responsible sales and/or marketing experience for a convention center, major hotel or other similar public assembly facility?

3. YES / NO: Do you have 2+ years of experience managing Director-level employees?

4. YES / NO: Have you earned a Bachelor’s Degree from an accredited college or university?

5. To be considered, please list your salary requirements.

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