Administration/General Management: General Management/Profit & Loss
GENERAL MANAGER - PUEBLO CONVENTION CENTER (PUEBLO, CO)
PLEASE NOTE*After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered
Responsible for the overall day to day management, promotion and operation of the facility, identify capital projects and equipment for Convention Center, review all CVB bookings and assist the sales team in negotiations, liaison with marketing for consumer shows and general PR, conduct monthly financial reviews with Event Managers, develop Center budget, liaison with human resources, develop revenue generating ideas with food and beverage, liaison with box office for consumer shows, liaison with security for pro-active client and venue needs, develop operational expectations, liaison with parking and related operations by performing the following duties personally or through subordinates. Works as part of an overall “Executive Team” that includes the Executive General Manager and the Assistant General Manager/Director of Operations.
Maintains active contact with the Executive General Manager as Client Administrator. Monitors Spectra’s compliance with all provisions of the management contract as it pertains to the Convention Center.
Reviews all lease agreements and adds to the negotiations as determined necessary and in the best interests of the facility.
Establishes and maintains effective working relationships with Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas needed.
Develops and implements facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice.
Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
Plans, organizes, coordinates and directs as part of an Executive Team all activities and personnel engaged in maintaining and operating the facility.
Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for the attendance and/or revenue.
Conducts Center focused marketing, budgeting and weekly staff meetings or as needed
As part of the Executive Team directs the development and administers the execution of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans budgets.
Provides for control of day-to-day operations; assuring the coordination of plan, programs and events; conducts post-event operational financial review and analysis.
Provides approval as a member of the Executive Team of all Convention Center contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility when needed.
Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and Spectra in all forms of communication and personal contacts.
Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operation, in compliance with the Spectra policies and procedures.
Responsible for recruiting, training, supervising and evaluating administrative staff, Event Managers, Utility Services and having a role in oversight of all other areas that work within the Center as part of the Executive Team.
Establishes and maintains effective working relationships with tenants, employees, union representatives and the general public.
Manages subordinate Directors and Managers who supervise employees in the Finance, Operation, Food & Beverage Departments or other facility departments as part of the Executive Team. Is responsible for the overall direction, coordination, and evaluation of the Events Department, Office Management and Utility Services as well as the direct oversite of Smart City and PSAV contracts. Works with the Executive Team in oversight of all other areas. Carries out supervisory responsibilities in accordance with Spectra’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields.
5-7 years progressively responsible experience in supervision and/or management of a facility of similar size and description. Or, equivalent combination of education and experience.
Experience in contract negotiation, business law, purchasing procedures, and supervising personnel.
Experience in labor relations and union contracts, if applicable.
SKILLS AND ABILITIES:
Excellent communication and interpersonal skills and organizational ability.
Ability to work with and maintain highly confidential information is required.
Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
Ability to anticipate problems and implement immediate corrective action.
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the convention industry.
Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry.
Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.
Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
Ability to manage a facility of same size and type.
To perform this job successfully, an individual should be proficient in Microsoft Office; knowledge of Spreadsheets and Word Processing and standard office equipment is required. Prefer some knowledge of Ungerboeck software.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the General Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the General Manager Job.
While performing the responsibilities of the General Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
While performing the responsibilities of the General Manager, these work environment characteristics are representative of the environment the General Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the General Manager Job.
Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.
SALES MANAGER - Pueblo Convention Center (Pueblo, CO)
PLEASE NOTE*After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.
Summary: To sell and promote while maintaining and modifying Center calendar and event schedule for use of the Pueblo Convention Center.
ESSENTIAL FUNCTIONS (include, but are not limited to…)
Represent the assigned facility to all potential clients; conduct facility tours; answer questions and provide information regarding facility services; assist clients in finalizing booking arrangements.
Screen client permit applications and other documents for compliance with established policies and procedures.
Enter information and maintain information in scheduling and booking documents; enter booking information into computer system.
Participate in the preparation of event contracts; prepare correspondence to clients.
May participate in the development of newsletters and other marketing materials.
Serve as a liaison with industry representatives, the general public, and other company departments and divisions.
Perform related duties and responsibilities as required.
Attend Industry events, some travel may be required.
Perform other duties as required.
Procedures, methods, and techniques of marketing and sales.
Modern office methods, procedures, and equipment.
Events scheduling and booking procedures.
Terminology used in arena, entertainment and convention settings.
Proficient in the use of Microsoft Office applications and internet applications.
Communicate clearly and concisely in the English language, both orally and in writing.
Establish and maintain effective working relationships with staff, contractors and facility users.
Work a flexible schedule as occasionally required.
Minimum of three to five (3-5) years of increasingly responsible sales experience in a convention center, hotel, or public assembly facility.
Possession of or ability to obtain a driver’s license.
Education / Training:
Bachelor's degree from an accredited college or university with major course work in sales, marketing, business administration or other related field; additional years of experience may be substituted for formal education.
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will occasionally be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, greeting and directing clients verbally and in writing. Employee must be able to recognize and resolve conflicts, and be able to openly communicate in writing and verbally with clients and determine an optimal solution to their concern. Employee will frequently communicate via telephone, email and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team.
While performing the duties of this job, the employee will frequently operate a computer and other office devices such as ticketing equipment and software, laminator, calculators, telephones, copy machines, faxes and printers. Employee will also frequently move about inside and outside facility in various areas before/during/after events in the course of directing clients/groups to desired locations. Employee must constantly communicate via radio, telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.
The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.