Reports To: Assistant General Manager

Supervises: Maintenance Manager, Housekeeping/Set-Up Managers, Administrative Assistant

Overview:
Global Spectrum seeks a skilled, detailed and customer service oriented individual for the position of Director of Operations for the new Greater Richmond Convention Center. Utilizing independent judgment, the Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s custodial/housekeeping/set-up program and the maintenance program, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to operating managers, assuring the highest quality service program to assure rebooking of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget. Provides highly responsible staff assistance to the Assistant General Manager and General Manager.

Opened in February 2003 and located in the heart of downtown Richmond, the $170 million Greater Richmond Convention Center is the centerpiece of a massive downtown revitalization plan, and is the largest convention facility in the state of Virginia. The Greater Richmond Region offers the cultural and recreational opportunities of a large city with minimal traffic congestion. Atlantic beaches, Blue Ridge Mountains, the outer banks of North Carolina, Chesapeake Bay, and Washington DC's/Baltimore cultural amenities are all within a two-hour drive.

Please visit our website at www.richmondcenter.com for more information regarding our facility.

JOB DUTIES:

• Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment, custodial/housekeeping/set-up services, and grounds keeping
• Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
• Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects
• Prepare and administer departmental annual budget; supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary; develop and maintain Capital Improvement Project reports and recommendations for the facility; administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Perform other duties as assigned

REQUIREMENTS:

• Three (3) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in a convention center, sports venue, hotel, performing arts facility or other public assembly facility), with at least two (2) years of supervisory experience and a Bachelors degree from an accredited college or university; additional years of experience may be substituted for formal education
• Knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, drayage, decorators, housekeeping, trades, audio-visual, electrical, etc.
• Knowledge of EEOC, FLSA, OSHA and ADA issues; knowledge of principles of budgeting
• Must be able to manage multiple projects simultaneously; work under high pressure in meeting urgent deadlines; plan, direct, and evaluate the work of subordinates; analyze and resolve challenges
• Must be able to communicate clearly and concisely in the English language, both orally and in writing
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
• Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
• Possession of, or ability to obtain a current CPR certificate and a Virginia driver’s license

EOE. DFWP.

Reports To: General Manager

Supervises: Director of Operations, Director of Event Services, Director of Sales & Marketing, Director of  Safety & Security, Director of Finance & Administration

SUMMARY:
Global Spectrum seeks a skilled, detailed and customer service focused individual for the position of Assistant General Manager for the Greater Richmond Convention Center.

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.

Supervision is exercised over professional staffs who direct various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.

Opened in February 2003 and located in the heart of downtown Richmond, the $170 million Greater Richmond Convention Center is the centerpiece of a massive downtown revitalization plan, and is the largest convention facility in the state of Virginia. The Greater Richmond Region offers the cultural and recreational opportunities of a large city with minimal traffic congestion. Atlantic beaches, Blue Ridge Mountains, the outer banks of North Carolina, Chesapeake Bay, and Washington DC's/Baltimore cultural amenities are all within a two-hour drive.

Please visit our website at www.richmondcenter.com for more information regarding our facility.

JOB DUTIES:

• Assist the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;
• Work with the departmental directors in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
• Writes or directs the preparation of comprehensive management reports
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Address and recommend actions on all personnel matters
• Represent the General Manager as needed at various meetings.
• Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, telecommunications, a/v)
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

REQUIREMENTS:

• Five (5) years of increasingly responsible experience in professional convention center management, with at least two (2) years of direct supervisory experience at the department director level and a bachelor’s degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field; other combinations of experience and education that meet these requirements may be substituted
• Knowledge of operational characteristics of public assembly facility management
• Knowledge of modern management methods, long-range planning, principles of budgeting and supervisory techniques
• Knowledge of EEOC, FLSA, OSHA, ADA and other industry related legal issues
• Knowledge of interpersonal techniques in dealing with unique groups and sensitive circumstances
• Must be able to perform a broad range of supervisory responsibilities over others; plan, direct, and evaluate the work of subordinates; manage multiple projects simultaneously; work under high pressure in meeting urgent deadlines; recognize, analyze and resolve challenges
• Must be able to communicate clearly and concisely in the English language, both orally and in writing
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
• Must be able to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days
• CMP, CFE, Oglebay graduate or other industry recognized designations are preferred
• Possession of, or ability to obtain a current CPR certificate and a Virginia driver’s license
   

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