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Sales & Marketing: Premium/Suite Sales
PREMIUM SERVICES AND MARKETING COORDINATOR - The Ryan Center and Boss Ice Arena (Kingston, RI)

Job Description:

The Premium Services and Marketing Coordinator is responsible for the coordination of the marketing, and fulfillment of premium seating including; luxury suites, and auxiliary spaces within the Ryan Center, as well as coordination within the Marketing Department to market and sell events under the direction of the Director of Marketing and Director of Ticket Operations.

Duties will include but not limited to:

  • Servicing & fulfillment of Premium Services clients for all events (Suites, Alumni Lounge, Concourses, Rhody Pub and any other special spaces).
  • Hiring, training, supervising and retaining of premium area event staff, marketing interns and street teams
  • Creation and development of Premium Services presentation materials and collateral materials.
  • Liaison with Senior Ticket Sales Manager for special event execution.  Responsibilities include but not limited to event logistics, ticket coordination, food orders, rental space management and coordination.
  • Responsible for communicating to clients and prospects through various means including direct contact, corporate partner gatherings etc.
  • Meet with event clients prior to events and assist in determining event needs, oversee related staff and provide information and direction to in-house departments and support staff.
  • Liaison with catering department responsible for communicating upcoming event rentals and contracts for potential catering orders.
  • Assist Director of Marketing with projects involving research and design
  • Actively participate in brainstorming sessions
  • Assist in the creation and implementation of grassroots marketing plans
  • Assist in the creation and implementation of marketing and sales campaigns to maximize event awareness and exposure
  • Under the guidance of the Director of Marketing, develop a comprehensive marketing plan for Boss Ice Arena, manage Ice Arena marketing budget and negotiate and develop media advertising promoting Boss Ice Arena in the community
  • Organize marketing & sales presentations
  • Develop promotions and day of event activities
  • Develop brochures and collateral materials including the Annual Report
  • Social Media – oversee under the direction of Director of Marketing the various Ryan Center and Boss Ice Arena Social Media sites to include but not limited to Facebook, Twitter, Pinterest, Instagram and others.
  • Assist in the development and delivery of promotional emails through Neolane software promoting upcoming events including athletic events
  • Responsible for the management and maintenance of the Boss Ice Arena Website.
  • Assist Ticket Office when necessary with Season Ticket Pre-Season and Post Season Fulfillment.

  • Other duties as assigned

Qualifications:

  • Bachelor’s degree from an accredited college or university with major course work in Marketing, Business Administration or related field.
  • Minimum of two years’ experience in a similar working environment preferred.
  • Strong written and oral communications skills in the English language
  • Strong organizational, customer service and motivational skills required.
  • Proficiency in MS Office applications.
  • Proficiency in Adobe Photoshop
  • Knowledge of  email development software (ex. TM Messenger or Neolane)
  • Knowledge of Paciolan CRM, Salesforce or other CRM software
  • Knowledge of HTML or web hosting software
  • Ability to work event nights/weekends as required
  • Ability to operate a motor vehicle.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

 

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

EOE, DFWP

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Facility Operations/Security/Event Management: Event Operations/Management
TECHNICAL SERVICES AND OPERATIONS MANAGER - The Ryan Center and Boss Ice Arena (KIngston, RI)

Qualifications:           

 

  • Minimum of three (3) years experience in Technical/Audio Support, including PA systems, video and computer applications to support production needs. 

  • Experience with Auto CAD is preferred

  • Excellent organizational skills, leadership skills, customer service skills required

  • Proven ability to work in a team environment yet capable of completing tasks independently

  • Positive thinker required

  • Enthusiastic, tireless teacher and motivator required

  • Excellent knowledge of PC systems including Word and Excel

  • Prior supervision of staff essential.

  • Knowledge of lighting systems, CCTV, Broadcast TV and electrical systems. 

  • Familiarity with Daktronics equipments & software. 

  • Must have the ability to climb stairs and lift 40+ pounds, unaided.

  • Bachelor’s degree from accredited college/university in a related field

  • Familiarity with OSHA requirements.

  • Possession of an electrical license is highly desirable

  • Strong verbal and written communication skills in the English language

  • Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required

Essential Job Functions:        

  • Prepare and manage all production aspects of NCAA Division I MBB & WBB games

  • Build and upload graphics into video production system

  • Build and design floor plans within Auto CAD

  • Supervise all video/audio production operation staff as they pertain to in-house television feeds.

  • Select, train, schedule, motivate, and evaluate staff; provide and coordinate staff training including all video production including training on proper operations and maintenance procedures; work with employees to correct deficiencies; implement discipline and termination procedures. 

  • Perform preventative maintenance on all equipment in the video room, audio area and signage.

  • Act as the liaison with clients and vendors for any IT and telecommunication requests including working with service contract providers on IT needs

  • Service and manage all lighting controls and fixtures

  • Oversee the set-up of events and changeovers; coordinate facility arrangements with concessionaires and vendors

  • Assume management responsibility for all technical services and activities involved in maintenance and operations, including but not limited to audio, visual, sound, and graphics

  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.

  • Assist in budget preparation of supplies, equipment and major purchases in addition to researching, reviewing and presenting new industry state of the art technology and equipment to senior managers. 

  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.

  • Develop and maintain an accurate record keeping system.

    Nonessential Job Functions:

  • Perform other duties and responsibilities as required.

 

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

     

     

     

    EOE, DFWP

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Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

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