SUMMARY: The Event Manager will manage every aspect of events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event related staff, as well as oversee building security and parking issues and interact with local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction.
Responsible for planning, coordinating, and facilitating the logistics of events throughout the Bicentennial Center
Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
Detail event for client approval and internal communication by creating Event Data Sheets
Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
Exercises discretion and utilizes independent decision making during events that will best represent the Bicentennial Center and serve the client.
Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
Advance and communicate all event information to appropriate departments and staff
Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
Oversee all production, set up, event staff, event-related contract services
Maintain communication with Events Team to ensure a flawless event
Create work schedules for event and security staff, delegate assignments and review performance and results
Responsible for the Events department role in the execution of event contracts and rental agreements
Act as facility manager on duty as required
Communicates in a timely fashion any/all problems and proposed solutions to the Director of Events & Operations and/or GM
Receives and responds to complaints from tenants and the public or refers them to the Director of Events & Operations
Prepares events reports noting attendance, times, significant problems, etc.
Ensure collection of all payments by due dates
Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
Interacts with other facility staff in a courteous , cooperative, and professional manner
Provide excellent customer service to internal and external clients
Exemplify the “How You Doin” philosophies
Two (2) years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
Bachelor’s degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field
Proficient in use of Microsoft Office programs; experience with AutoCAD preferred
Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
Ability to communicate clearly and concisely in the English language, both orally and in writing
Production experience involving concert set up, audio, video, lighting, and rigging preferred
Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment
Ability to work independently and as part of a team
Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed