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Box Office: Box Office Management
BOX OFFICE MANAGER - Santa Ana Star Center (Rio Rancho, NM)


Box Office Manager directs all operations of the ticket office, department functions, procedures and personnel for Global Spectrum at the Santa Ana Star Center.



  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field

  • Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility

  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs

  • Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software

  • Familiarity with ticketing software

  • Knowledge of terminology used in box office/sales settings

  • Knowledge of principles of budget preparation and control


  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.

  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement

  • Manage all information being sent and posted through ticketing system

  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility

  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting

  • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing

  • Update and relay all box-office related event information to each department and client

  • Investigate and resolve ticket-related issues

  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets

  • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.

  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates

  • Work with sales and marketing departments to set up various ticket discounts and promotions

  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws

  • Process/fill approved charity tickets requests; document all complimentary tickets issued

  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

  • Process donor seat selection and retention

  • Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives

  • Direct the creation and control of fiscal budget for the Box Office department

  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center

  • Develop and implement comprehensive ticket sales programs

  • Plan, direct, and evaluate the work of others

  • Provide leadership for Box Office personnel

  • Establish and maintain effective working relationships with internal/external customers

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Comprehend and make inferences from written sales materials

  • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator

  • Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays

  • Exercise confidentiality and integrity upon handling personal and financial customer information


  • Perform other duties as assigned.






    EOE. DFWP.

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