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Box Office: Box Office Management
BOX OFFICE MANAGER - Santa Ana Star Center (Rio Rancho, NM)

JOB SUMMARY:

Box Office Manager directs all operations of the ticket office, department functions, procedures and personnel for Global Spectrum at the Santa Ana Star Center.

 

QUALIFICATIONS:          

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field

  • Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility

  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs

  • Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software

  • Familiarity with ticketing software

  • Knowledge of terminology used in box office/sales settings

  • Knowledge of principles of budget preparation and control

ESSENTIONAL JOB FUNCTIONS:       

  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.

  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement

  • Manage all information being sent and posted through ticketing system

  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility

  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting

  • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing

  • Update and relay all box-office related event information to each department and client

  • Investigate and resolve ticket-related issues

  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets

  • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.

  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates

  • Work with sales and marketing departments to set up various ticket discounts and promotions

  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws

  • Process/fill approved charity tickets requests; document all complimentary tickets issued

  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

  • Process donor seat selection and retention

  • Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives

  • Direct the creation and control of fiscal budget for the Box Office department

  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center

  • Develop and implement comprehensive ticket sales programs

  • Plan, direct, and evaluate the work of others

  • Provide leadership for Box Office personnel

  • Establish and maintain effective working relationships with internal/external customers

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Communicate clearly and concisely in the English language, both orally and in writing

  • Comprehend and make inferences from written sales materials

  • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator

  • Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays

  • Exercise confidentiality and integrity upon handling personal and financial customer information

    NON ESSENTIONAL JOB FUNCTIONS:

  • Perform other duties as assigned.

     

     

     

     

     

    EOE. DFWP.

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