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Box Office: Box Office Management
BOX OFFICE MANAGER - Santa Ana Star Center (Rio Rancho, NM)

ENTITY: Global Spectrum, LP

LOCATION: Santa Ana Star Center, Rio Rancho NM

STATUS: Full Time Salaried; Exempt

REPORTS TO: Director of Finance

SUPERVISES: Ticket Office Lead & Ticket Office Representatives

CLOSING DATE: Open until closed/filled

Box Office Manager directs all operations of the ticket office, department functions, procedures and personnel for Global Spectrum at the Santa Ana Star Center.

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Familiarity with ticketing software
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control

• Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity tickets requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention
• Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan, direct, and evaluate the work of others
• Provide leadership for Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Comprehend and make inferences from written sales materials
• Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays
• Exercise confidentiality and integrity upon handling personal and financial customer information
• Perform other duties as assigned.


Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Have you earned a Bachelor’s Degree from an accredited college or university?

2. YES / NO: Do you have 2+ years of increasingly responsible box office/ ticketing experience?

3. YES / NO: Do you have experience with Paciolan? Please answer "YES" or "NO," and if "YES," please explain.

4. To be considered, please list your salary requirement.

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