Box Office Manager directs all operations of the ticket office, department functions, procedures and personnel for Global Spectrum at the Santa Ana Star Center.
Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
Familiarity with ticketing software
Knowledge of terminology used in box office/sales settings
Knowledge of principles of budget preparation and control
Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
Manage all information being sent and posted through ticketing system
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
Update and relay all box-office related event information to each department and client
Investigate and resolve ticket-related issues
Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
Work with sales and marketing departments to set up various ticket discounts and promotions
Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
Process/fill approved charity tickets requests; document all complimentary tickets issued
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Process donor seat selection and retention
Management of all aspects of customer service as it relates to both internal and external customers, enforcing HYD principles and corporate initiatives
Direct the creation and control of fiscal budget for the Box Office department
Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
Develop and implement comprehensive ticket sales programs
Plan, direct, and evaluate the work of others
Provide leadership for Box Office personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Comprehend and make inferences from written sales materials
Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays
Exercise confidentiality and integrity upon handling personal and financial customer information
NON ESSENTIONAL JOB FUNCTIONS:
Perform other duties as assigned.