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Administration/General Management: General Management/Profit & Loss

Summary:      Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy formation, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations. Gives direction to each department, as needed, through each department’s director.




  • An undergraduate degree from an accredited college or university in Business/Hospitality Management or related field. Masters degree preferred

  • Min. 5 years management experience in Convention Center, Arena or Hotel

  • Strong leadership skills

  • Demonstrated knowledge of facility operations, budget preparation and personnel management

  • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment

  • Superior Sales and Marketing skills

  • Strong working knowledge of Excel, PowerPoint, Word and general computer skills

    Job Functions:


  • Manage Sales, Marketing, Building Operations, Event Services, Security, Finance/Administration, Contracted Food and Beverage, and Parking for the facility

  • Develop relationships and interact with service providers

  • Provide cost analysis for operations as it relates to facility management

  • Manage capital projects and coordinate efforts to reduce costs

  • Actively pursue new business opportunities

  • Develop and implement sales and marketing programs

  • Attend conferences and trade association meetings

    Nonessential Functions:


  • Other duties and responsibilities as assigned

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


    Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.


    Work environment:

  • The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.


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