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Box Office: Box Office Ticket Seller
BOX OFFICE SELLER - WFCU Centre (Windsor, ON)

 

Title:                            Box Office Seller  

Company:                    Global Spectrum Facility Management

Location:                      WFCU Centre (Windsor, ON)

Department:                 Box Office

Reports To:                  Box Office Supervisor

Supervises:                  No

Status:                         Part-time; Hourly; Nonexempt

EEO:                            Service Worker

 

Overview:

 

Our box office staff are the front line for our guests in their purchase process. Our guests are important individuals and should be treated with extraordinary courtesy, respect and service.  Box office seller staff are to assist guests in their purchase process, and play a key role in our customer service.

 

Always remember that our guests are our most important concern.  They should never be thought of as an interruption; they are our livelihood.

 

Standards of Excellence

 

  1. Smile, Greet, Say “How you doin”?

  2. Must know WFCU Centre Guide

  3. Thoughtfulness of our guests and employees

  4. Offer help before the guest asks – May I help you? – NEVER say “Next”

  5. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”

  6. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins.  Posture – no leaning against chairs, walls or railings.

 

Basic Function:

 

  1. Provide Customer service and resolve customer related issues.

  2. Perform ticket selling functions.

  3. Offer information through our telephone line.

  4. Prepare daily balance.

  5. Perform other duties as assigned by the Box Office Manager or Box Office Supervisor.

     

Qualifications:

 

  1. Previous Customer service experience.

  2. Ability to work in a fast paced environment.

  3. Prior experience with cash.

  4. Previous Box Office experience an asset.

  5. Able to operate a computer.

Nonessential Job Functions:

  • Perform other duties and responsibilities as assigned by your supervisor.

     

Intellectual/Social/Physical Demands and Work Environment:

                       

  • The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly moves about/around the complex before/during/after events to observe and report, and provide superior service to guests; constantly communicates with others to exchange accurate information and provide customer service.

 

Work environment:

  • The essential functions of this position are performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

     

    EOE

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Facility Operations/Security/Event Management: Parking Operations
PARKING SECURITY - WFCU Centre (Windsor, ON)

Company: Global Spectrum Facility Management

Location: WFCU Centre (Windsor, ON)

Department: Operations

Reports To: Parking Supervisor

Supervises: No

Status: Part-time; Hourly


Overview:
Our guests will probably first come in contact with our Parking Security Staff. Our guests are important individuals and should be treated with extraordinary courtesy, respect and service. Parking Security Staff are to assist guests who are in need of information or services. Guests become unhappy when we fail to meet their expectations. Our Parking Security Team plays a key roll in providing our guests with superior service.

Always remember that our guests are our most important concern. They should never be thought of as an interruption; they are our livelihood.


Standards of Excellence

1. Smile, Greet, Say “How you doin”?
2. Must know WFCU Centre Guide
3. Thoughtfulness of our guests and employees
4. Offer help before the guest asks – May I help you? – NEVER say “Next”
5. Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
6. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.

Basic Function:

The functions of Parking Security are as followed:

1. Crime Prevention - Provide a safe environment for visitors, guests, employees and their vehicles.
2. Customer Service - Provide general information about the Complex, traffic patterns to and from the Complex and assisting stranded motorists parked within the Complex.

Essential Job Functions:

Some of your responsibilities are listed below but are not limited to the following:

1. Sign out appropriate equipment.
2. Pre-event walk/ride of assigned area and report conditions to immediate supervisor.
3. Stay in assigned area unless directed to leave by immediate supervisor.
4. Crime prevention tactics will be utilized to deter criminal activity and scalping/vending violations.
5. Be available for and seek out guests who are in need of complex information or services.
6. Notify immediate supervisor of any suspicious activity that is observed and/or needs additional personnel or police response.
7. Scalpers, vending violators and vagrants will be asked to the leave the property.
8. Post-event walk/ride of assigned area and report conditions to immediate supervisor.

Nonessential Job Functions:

• Perform other duties and responsibilities as assigned by your supervisor.

Intellectual/Social/Physical Demands and Work Environment:

• The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
• While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:
• While performing the essential functions of the job, the employee constantly moves about/around the complex before/during/after events to observe and report, and provide superior service to guests; constantly communicates with others to exchange accurate information and provide customer service.

Work environment:
• The essential functions of this position are performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES / NO: Do you currently live in the Windsor, ON area?

2. YES / NO: Do you have parking operations experience?

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Apply for Future Notification Only: Future Notification
Notification of Jobs in Future - Comcast-Spectacor and its Entities (Various Locations, NA)

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