EVENT MANAGER - Augusta Entertainment Center Complex (Augusta, GA)
PLEASE NOTE*After you submit an applicant through Teamwork Online for this position, you will be redirected to also apply on our Comcast Spectacor Careers page. If you do not apply on CS Careers, your application for the position will not be considered.
The Event Manager will manage every aspect of assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
Plan, service and supervise events at the facilities
Plan, direct and evaluate the work of subordinates and provide leadership for event staff
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with lessees, employees, municipal officers, service contractors and patrons/public to ensure security of patrons and events run smoothly
Assist in the preparation to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates and post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit and train event and security staff
Create work schedules for event and security staff, delegate assignments and review performance and results; recommend and evaluate required event staffing levels
Function as a liaison between users of the facility and the facility staff
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
Inform/train all staff of HYD incentive program, ensuring proper and constant execution
Make hospitality arrangements as needed
Review emergency planning procedures with event staff for each event
Create and distribute detailed data sheets prior to every event
Assist and direct changeover attendants with setup and breakdown of events
Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
Coordinate service needs with food and beverage department as needed
Serve as Manager on Duty as scheduled
Complete all duties with a customer service focus through teamwork and dedication to HYD principles
Other duties and responsibilities as assigned
Bachelors degree or higher from an accredited college or university with major coursework in facility management, hospitality management, business management, marketing or related field
One to three years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Additional years of experience may be substituted for formal education, licenses or certificates
Communicate clearly and concisely, both orally and in writing
Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
Possession of, or ability to obtain, a current CPR certificate and a valid state driver’s license
Ability to identify the needs of users of the facility and familiarity with facility use contracts
Experience in crowd management, control techniques, customer service practices as well as Public Relations
Knowledge of principles of supervision and training, fire and public safety regulations as well as relevant federal, state and local regulations
Knowledge of food service practices and regulations as well as operational characteristics of events
Familiar with A/V equipment and electronic systems in stadiums, arenas, convention centers or public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Must have a professional demeanor and positive attitude and be proactive
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.
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