Reports To: Manager, Customer Insight and Analytics

Hours: Part-Time; 76ers/Flyers games

Summary: Assist 76ers / Flyers Organizations in collecting valuable data to be utilized by Marketing and Sales in driving business decisions. This is done by administering satisfaction surveys through electronic Palm Pilot units to fans as they enter the building on game night and then analyzing this data to call out relevant information.

Qualifications:

• Open to COLLEGE Juniors, Seniors, and Graduate Students who are seeking internship experience for class credit as part of the curriculum; Degree seeking students in marketing, business administration, advertising, management, sports marketing, or related programs preferred
• The internship is not paid and does not guarantee or imply future employment; however, this program provides career-minded students practical work experience and the opportunity to develop valuable relationships with industry professionals
• Travel and housing arrangements are the responsibility of the students
• Proficient operating knowledge of general office equipment and computers is helpful
• Proficient working knowledge of MS Office and Internet search engine required
• Candidates must also display a high level of maturity, a solid work ethic, and good social skills, be goal-oriented and have the ability to multi-task

Responsibilities:

1. Approach fans in an enthusiastic manner to fill out satisfaction surveys on handheld Palm Pilot units.
2. Meet a pre determined amount of completed surveys per night.
3. Analyze data collected and present survey results using Turnkey, Market Sight and Microsoft Excel.
4. Review relevant journals and Market Research articles to gain insight into current trends and how research is being used to drive business. Put together written analysis on the role of Customer Insight and Research within today’s sports.
5. Review and further develop current surveys used throughout the season to create more effective data collection.
6. Partake in data collection efforts needed outside of game night duties. *i.e. if the Marketing department is conducting community outreach campaigns, allow small groups of interns to assist in name collection for lead generation or administer short surveys as needed
7. Answer customer questions during game nights, direct people to different areas throughout the arena, assist however possible
8. Assist with giveaways and promotional items when necessary
9. All other duties and responsibilities as assigned
    

EOE